Leadership
Leadership
Leadership
Total
Quantitative
Employee
Methods
Involvement
TQM
Continuous
Leadership Process
Improvement
Customer Supplier
Focus Partnership
Deming’s 14 Points
for
Top Management
Deming Point 1 – Create Constancy
of Purpose for Improvement of
Products and Services
• The top management must believe that
their business will continue for 100
years. Such confidence will motivate
them to aim long-term success. It will
infuse a constant quest for innovation,
improvement of processes, products and
services.
Deming Point 2 – Adopt the
New Philosophy