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    Law Contract Act30

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    Suraj Dewasi
    The Consumer Protection Act of 1986 provides consumers with an easy and fast process to seek compensation for grievances related to defective goods or deficient services. The Act establishes consumer protection forums that can order suppliers to provide compensation and take action against those engaged in illegal practices. It aims to protect consumer rights and provide relief without lengthy lawsuits. The key provisions establish definitions of consumers and complaints, outline consumer rights and responsibilities, and give forums the ability to adjudicate complaints regarding a wide range of goods and services from both public and private sectors.

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    Law Contract Act30

    Uploaded by

    Suraj Dewasi
    23 views6 pages
    The Consumer Protection Act of 1986 provides consumers with an easy and fast process to seek compensation for grievances related to defective goods or deficient services. The Act establishes consumer protection forums that can order suppliers to provide compensation and take action against those engaged in illegal practices. It aims to protect consumer rights and provide relief without lengthy lawsuits. The key provisions establish definitions of consumers and complaints, outline consumer rights and responsibilities, and give forums the ability to adjudicate complaints regarding a wide range of goods and services from both public and private sectors.

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    law contract act30

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    The Consumer Protection Act of 1986 provides consumers with an easy and fast process to seek compensation for grievances related to defective goods or deficient services. The Act establishes consumer protection forums that can order suppliers to provide compensation and take action against those engaged in illegal practices. It aims to protect consumer rights and provide relief without lengthy lawsuits. The key provisions establish definitions of consumers and complaints, outline consumer rights and responsibilities, and give forums the ability to adjudicate complaints regarding a wide range of goods and services from both public and private sectors.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    23 views6 pages

    Law Contract Act30

    Uploaded by

    Suraj Dewasi
    The Consumer Protection Act of 1986 provides consumers with an easy and fast process to seek compensation for grievances related to defective goods or deficient services. The Act establishes consumer protection forums that can order suppliers to provide compensation and take action against those engaged in illegal practices. It aims to protect consumer rights and provide relief without lengthy lawsuits. The key provisions establish definitions of consumers and complaints, outline consumer rights and responsibilities, and give forums the ability to adjudicate complaints regarding a wide range of goods and services from both public and private sectors.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 6

    CONSUMER

    PROTECTION ACT
    1986
    CONTENTS

    Introdroduction
    Nature
    01 Importance
    Consumer rights and
    responsibilities
    The Salient Feature and Provisions
    02 Redressal Agencies Under act

    Remedies Available to Consumer


    03 Consumer awareness

    Ways and Means Of Consumer


    04 Protection

    Procedure of filling complaint


    05
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    INTRODUCTION
     
    The Consumer Protection Act, implemented in 1986, gives easy and fast compensation to consumer gri
    evances.
    It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services.
    If traders and manufacturers practice any illegal trade, this act protects their rights as a consumer.
    The primary motivation of this forum is to bestow aid to both the parties and eliminate lengthy lawsuits
    .
    This Protection Act covers all goods and services of all public, private, or cooperative sectors, except tho
    se exempted by the central government.
    The act provides a platform for a consumer where they can file their complaint, and the forum takes act
    ion against the concerned supplier and compensation is granted to the consumer for the hassle he/she
    has encountered.
     
    SOME IMPORTANT DEFINITIONS [SECTION 2]
    Complaint - Any allegation in writing made by a complainant with a view to obtaining any relief provide
    d by or under this Act.
     
    Consumer - any person who­
    (i) Buys any goods for a consideration, or
    (ii) Hires or avails of any services for a consideration;

     
     
    Importance of Consumer Protection
    (From Consumer’s point of view)
    1. Consumers Ignorance: 2. Unorganized Consumers:  3. Widespread Exploitation of Consumers:

     From the point of Business


     1. Long term Business Interest:  2. Moral Justification 3. Business uses Resources of Society
    4. Social Responsibility:  5. Government Intervention

    Consumer Rights and Responsibilities:


    The Rights of the Consumer
    Right to Safety  Right to Choose-
    Right to be informed  Right to Consumer Education- 
    Right to be heard-  Right to seek compensation-

    Responsibility of consumer
    Responsibility to be aware
    Responsibility to think independently
    Responsibility to speak out
    Responsibility to complain-
    Responsibility to be an Ethical Consumer- 
    THE SALIENT FEATURES AND PROVISIONS OF CONSUMER PROTECTION ACT,1986
    Who Can File a Complaint Under CPA, 1986
    A complaint before the appropriate consumer forum can be made by:
    1. Any consumer.
    2. Any registered consumer association.
    3. The central or state government.
    4. One or more consumers on behalf of numerous consumers having same interest.
    5. A legal heir or representative of a deceased consumer.
     
    Complaints can be filed and compensation claimed w.r.t:
    1. Fraudulent practices by traders and manufacturers
    2. Defective goods
    3. Deficiency in services in connection with 9 services such as banking, transportation, insurance, su
    pply of electricity and gas, house construction, medical service
     

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