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    Housekeeping Management: By: Jonathan D. Mallari

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    This document discusses housekeeping management in hotels and lodging establishments. It defines housekeeping as the upkeep and maintenance of cleanliness and order. The housekeeper is responsible for ensuring cleanliness, safety, and comfort for all occupants. There are two main types of housekeeping - domestic for private homes, and institutional for commercial lodgings. Institutional housekeeping involves maintaining guest rooms, public areas, offices, and more. The roles and responsibilities of housekeeping staff are also outlined.

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    Housekeeping Management: By: Jonathan D. Mallari

    Uploaded by

    Jdm Aviary
    31 views12 pages
    This document discusses housekeeping management in hotels and lodging establishments. It defines housekeeping as the upkeep and maintenance of cleanliness and order. The housekeeper is responsible for ensuring cleanliness, safety, and comfort for all occupants. There are two main types of housekeeping - domestic for private homes, and institutional for commercial lodgings. Institutional housekeeping involves maintaining guest rooms, public areas, offices, and more. The roles and responsibilities of housekeeping staff are also outlined.

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    housekeeping Management

    Original Title

    1-Hotel Rules

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    This document discusses housekeeping management in hotels and lodging establishments. It defines housekeeping as the upkeep and maintenance of cleanliness and order. The housekeeper is responsible for ensuring cleanliness, safety, and comfort for all occupants. There are two main types of housekeeping - domestic for private homes, and institutional for commercial lodgings. Institutional housekeeping involves maintaining guest rooms, public areas, offices, and more. The roles and responsibilities of housekeeping staff are also outlined.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    31 views12 pages

    Housekeeping Management: By: Jonathan D. Mallari

    Uploaded by

    Jdm Aviary
    This document discusses housekeeping management in hotels and lodging establishments. It defines housekeeping as the upkeep and maintenance of cleanliness and order. The housekeeper is responsible for ensuring cleanliness, safety, and comfort for all occupants. There are two main types of housekeeping - domestic for private homes, and institutional for commercial lodgings. Institutional housekeeping involves maintaining guest rooms, public areas, offices, and more. The roles and responsibilities of housekeeping staff are also outlined.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 12

    Housekeeping Management

    By: Jonathan D. Mallari


    TLE_HEHK912HS-Ia-e-1
    Housekeeping
    • is often one of the most neglected areas in
    the operation of hotels, resorts and lodging
    establishments.
    • a word "housekeeping" refers to the
    upkeep and maintenance of cleanliness
    and order in a house or a lodging
    establishment such as inn, hotel, apartel,
    condominium, resort, dormitory or a
    hospital.
    Housekeeper
    • is one who is responsible for
    administering housekeeping
    maintenance and for insuring
    that everything is in order and
    that all occupants are made
    comfortable, safe, and
    protected from disease-
    causing bacteria
    Types of housekeeping
    • 1. Domestic Housekeeping - refers to
    housekeeping maintenance in a house .

    • It covers bedrooms, kitchen, dining,


    receiving area, grounds and the
    surrounding areas within the house.
    Institutional Housekeeping

    • applies to housekeeping maintenance commercial


    lodging establishments like hotels, resorts, inns and
    apartels.
    > Guest rooms
    > Hallways and corridors
    > Lobby
    > Public areas and restaurant
    > Offices
    > Stairways
    >Grounds and Plants
    > Linen and laundry area
    > Pest control
    SCOPE OF HOUSEKEEPING MAINTENANCE

    MAINTENANCE OF PUBLIC AREAS TO INCLUDE :

    1.Lobby
    2. Corridors
    3. Function rooms( conference room, social hall, etc.)
    4.Offices
    5. Grounds and garden landscape
    6. Reception area
    7. Hallways
    8. Other areas accessible to public
    ROOM MAINTENANCE
    • Guestrooms
    • Hallways in guestroom areas
    • Service station
    • Linen room
    LINEN & LAUNDRY
    Guest Laundry
    SERVICES
    Uniform of staff
    Linen used for food / beverage operations
    4. Installation, Cleaning and Maintenance of
    Fixtures and facilities like furniture and
    appliances

    5. PEST CONTROL
    Standard of Good Housekeeping
    • 1. Cleanliness
    • 2. Orderlinesss
    • 3. Sanitation
    • 4. Guests and Clients' Comfort
    • 5. Eye Appeal
    • 6. Safety
    • 7. Materials Control and Preventive
    Maintenance
    • 8. Guest Relations
    ROLES of PUBLIC MAINTENANCE

    A. HEAD HOUSEMAN OR PUBLIC AREA


    SUPERVISOR- direct and control all
    activities concerning public area
    maintenance
    B. HOUSEMAN- to attend to the upkeep and
    maintenance of cleanliness and orderliness
    in public areas assigned to him.
    C. POWDER GIRL- responsible for the
    cleaning , care and maintenance of ladies
    comfort and locker rooms.
    D. Gardener and Grounds
    Maintenance CREW
    - Responsible for maintaining the grounds
    including plants and landscape.
    E. PEST CONTROL TECHNICIAN - to
    attend the prevention and control of pests
    through preventive and corrective
    measures.

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