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    Lesson 3 The-Housekeeping-Department

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    karyl dianne bermido

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    Lesson 3 The-Housekeeping-Department

    Uploaded by

    karyl dianne bermido
    1 views9 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    1 views9 pages

    Lesson 3 The-Housekeeping-Department

    Uploaded by

    karyl dianne bermido

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 9

    The

    Housekeeping
    Department
    The Housekeeping Department is the backbone of any
    successful hotel, responsible for maintaining the cleanliness,
    comfort, and aesthetic appeal of the entire property. From guest
    rooms to public areas, this team ensures a seamless and
    memorable experience for every visitor.
    By: KARYL DIANNE B. LAUREL
    Teacher I-SHS
    Overview of
    Responsibilities
    1 Room Cleaning 2 Public Area
    Maintenance
    Thorough cleaning and
    preparation of guest Keeping all hotel
    rooms to the highest common spaces, such
    standards of cleanliness as lobbies, hallways,
    and hospitality. and restrooms,
    impeccably clean and
    well-stocked.

    3 Laundry and Linen Services


    Efficient management of the hotel's laundry and linen
    supplies to ensure a constant, high-quality inventory.
    Staffing and Scheduling
    Team Structure Scheduling Training

    The housekeeping department is Efficient scheduling ensures that Comprehensive training


    typically led by a Housekeeping rooms are cleaned in a timely programs equip the
    Manager, who oversees a team manner, with consideration for housekeeping team with the
    of Supervisors, Room guest check-in and check-out necessary skills and knowledge
    Attendants, and Housemen. times. to maintain high standards.
    Cleaning Procedures and Standards
    Room Cleaning Public Area Cleaning
    Strict protocols for cleaning and disinfecting all surfaces, Maintaining the cleanliness and presentation of hotel
    including beds, bathrooms, and floors, to ensure guest lobbies, hallways, and other common spaces to create a
    safety and satisfaction. welcoming atmosphere.

    Quality Assurance Eco-Friendly Practices


    Regular inspections and audits to monitor and maintain Use of sustainable and environmentally-friendly cleaning
    the highest cleaning standards across the entire property. products and methods to minimize the hotel's
    environmental impact.
    Inventory Management
    Inventory Tracking Procurement and Ordering Storage and Distribution

    Meticulous record-keeping and Effective procurement and Efficient storage and distribution
    monitoring of all housekeeping ordering processes to ensure a systems to ensure that supplies
    supplies, including linens, consistent, high-quality are readily available to
    toiletries, and cleaning inventory to meet the needs of housekeeping staff when
    materials. the hotel. needed.
    Guest Room Preparation
    1 Inspection
    Thorough inspection of the guest room to ensure it
    meets the hotel's high cleanliness and
    presentation standards.

    2 Bed Making
    Carefully making the bed with fresh, crisp linens
    and plush, inviting pillows to create a comfortable
    guest experience.

    3 Amenity Placement
    Arranging and replenishing all necessary guest
    amenities, such as toiletries, towels, and other
    welcome items.
    Public Area Maintenance
    Lobby and Common Spaces Restrooms and Elevators
    Ensuring the hotel's public areas, such as the lobby, Maintaining the cleanliness and stocking of hotel
    lounges, and hallways, are always clean, well-organized, restrooms and elevators to provide a comfortable and
    and visually appealing. hygienic experience for guests.

    Outdoor Areas Ongoing Maintenance


    Caring for any outdoor spaces, such as gardens or patios, Continuous monitoring and quick response to any
    to create a welcoming and visually stunning environment maintenance issues or spills to maintain the pristine
    for guests. condition of public areas.
    Laundry and Linen Services
    Laundry Operations Linen Management Outsourcing Considerations

    Efficient and timely processing of Proper inventory control and Evaluation of in-house laundry
    all hotel laundry, including guest distribution of clean, high-quality capabilities versus outsourcing
    linens, towels, and staff linens to ensure a consistent to optimize efficiency, cost-
    uniforms. supply for guest rooms and effectiveness, and sustainability.
    public areas.
    Sustainability and
    Environmental
    Initiatives
    Waste Reduction Water Conservation
    Implementing robust recycling Adopting water-saving
    and waste management technologies and practices to
    programs to minimize the hotel's reduce water consumption
    environmental impact. throughout the hotel's operations.

    Energy Efficiency Green Cleaning


    Investing in energy-efficient Using eco-friendly cleaning
    equipment and systems to lower products and methods to promote
    the hotel's carbon footprint and a healthier, more sustainable
    operating costs. environment for guests and staff.

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