Group 9 - Snapdeal Case

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SNAPDEAL.

COM
Group 9:
Anurati Upadhyay (1928030)
Manveen Kaur (1928038)
Mohd Yousuf Masood (1928115)
Sri Charan H (1928125)
Pushpita Saha (1928139)
Swetha Sadanand (1928151)
ISSUES DUE TO INCREASED COMPETITION STRATEGIES TO OVERCOME
◦ Quick delivery by competitors (1 day and 2 day COMPETITION
guarantee) ◦ Improvement in logistics model and better supplier
◦ Customer retention relationship development

◦ Heavy discounts ◦ Online branding activities, sales promotions


◦ Create new partnerships. E.g. Flipkart partners with
◦ No differentiation (Snapdeal never built any category
while Flipkart did with fashion and electronics, and Vishal Mega Mart for delivery of essentials (May,
2020)
Amazon with Prime and Pantry)
◦ Pick specific niche & target audience e.g. pet
products, auto parts etc.
◦ Subscriptions keep customers coming back (e.g.
Prime, Flipkart Plus)
Way forward
Ecommerce industry:
◦ Add Innovations: Innovation will help e-commerce industry to increase their outreach e.g. Interactive Product Visualization (e.g. Lenskart
Try 360)
◦ Exceptional Customer Services: For example Amazon and Walmart. Customer Service along with co-operation from the government.
◦ Logistics: The choice of courier partner profoundly impacts the ecommerce businesses.
◦ Provide with B2B, B2C and C2C services.
◦ Ecommerce Automation: From marketing automation to warehousing and beyond that
◦ Sustainable Products: Ex. Offering vegan products and environment friendly.
◦ More flexible and personalized user experience (e.g. Flipkart Paylater).
Snapdeal:
◦ Partnerships with apps like MobiKwik (The News Minute-Jun, 2020) for better customer engagement
◦ The Unicommerce Deal: It sold its cloud-based inventory management subsidiary, Unicommerce to Infibeam.
◦ New Targets: Focus on low-priced consumables
◦ The company started to focus on selling items at high frequency with low-price to price sensitive customers.
◦ Rebranded itself with a new logo and campaign (2006), aimed at building an emotional connection with the customer base.
◦ Snapdeal partners with Dailyhunt to add news content on marketplace (May, 2020).

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