Distribution & Retail Management

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Distribution & Retail

Management
DISTRIBUTION

Distribution can be defined as an operation, or a series of


operations, which physically bring goods manufactured or
produced by any particular manufacturer into the hands of
the final consumer or user.

Distribution is an integral part of marketing. Its function is to


distribute or sub-divide the total product of a manufacturer on a
geographical basis to various specific markets.

Distribution creates time utility and space utility.

Distribution is estimated to account for one-quarter of the price


of the consumer goods people buy.
DISTRIBUTION

Market Logistics Objectives

“Getting the right goods at the right place at the right time..
.. At the least cost”.
DISTRIBUTION
Market Logistics

Primary Activities Secondary Activities


1. Transportation 5. Product Packaging

2. Warehousing 6. Product Handling

3. Order Processing 7. Acquisition

4. Inventory Maintenance 8. Product Scheduling

9. Information
Maintenance
CHANNELS OF DISTRIBUTION

A Distribution channel is a chain of people and/ or entities


involved in the transfer of title or ownership, as the
product moves from the producer to the end-consumer.

A path through which goods and services flow in one direction


(from vendor to the consumer), and the payments generated
by them that flow in the opposite direction (from consumer to
the vendor).

The structure of intra-company organisation units and extra-


company agents, dealers, wholesalers and retailers through
which a commodity, product or service is marketed.
- The American Marketing Association
CHANNELS OF DISTRIBUTION
Retailer : The retail outlet distributes the product to the
consumer / end-user, for personal, non-business use.
Maintains limited stock of goods for sale.

Wholesaler : Performs all activities involved in selling goods


and services to those who buy for re-sale or business use.
Maintains large stocks of goods for distribution.

Agent : Is usually a direct representative of the company in the


market. He approaches customers, negotiates and closes deals
with customers on behalf of the company. Agents rarely stock
goods with themselves.

C&FAs/ CSAs : This category is also known as ‘Facilitators’.


C&FAs (Carrying & Forwarding Agents) carry the goods
physically but do not pay for it, while CSAs (Consignment
Selling Agents) act as C&FA but also perform the selling
function and remit the collections to the company.
CHANNELS OF DISTRIBUTION
PHYSICAL DISTRIBUTION FUNCTIONS :

1. Breaking Bulk : Buying in large quantities and selling in small


quantities - Reduces costs for both manufacturers as well as buyers.

2. Creating Bulk : Intermediary works as an ‘assembler’. Buys in


small quantities and accumulates bulk for the buyer.
3. Creating Assortments : Creation of assortments of merchandise
that would otherwise not be available. Offers a variety of
products to the buyer.
4. Reducing transactions : The no. of necessary transactions to
accomplish the exchanges necessary for economic activity is
brought down substantially.

5. Transportation and storage : Intermediaries carry goods and also


provide regional and local storage.
CHANNELS OF DISTRIBUTION

Manufacturer/ Producer

Wholesaler

Manufacturer’s Manufacturer’s
Retailer
Chain Stores Branch Offices

Consumer
CHANNELS OF DISTRIBUTION

TYPICAL CHANNELS OF DISTRIBUTION


For Consumer Goods & Services :

Manufacturer Consumer

Manufacturer Retailer Consumer

Manufacturer Wholesaler Retailer Consumer

Manufacturer Agent Consumer

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