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    English For Business II: Lecturer: Santri Utami MS, SE, S.PD, MM

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    Giovanni Gregorius
    This document provides information on writing a complaint letter for business purposes. It outlines the typical layout of a complaint letter, including sections for the sender's information, date, recipient's information, salutation, body, complimentary close, signature, and enclosure. Key details are given for each section. The document also provides words that can be used in the body to describe issues or requests, as well as rules for keeping the tone polite, concise, authoritative, constructive and friendly.

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    English For Business II: Lecturer: Santri Utami MS, SE, S.PD, MM

    Uploaded by

    Giovanni Gregorius
    25 views10 pages
    This document provides information on writing a complaint letter for business purposes. It outlines the typical layout of a complaint letter, including sections for the sender's information, date, recipient's information, salutation, body, complimentary close, signature, and enclosure. Key details are given for each section. The document also provides words that can be used in the body to describe issues or requests, as well as rules for keeping the tone polite, concise, authoritative, constructive and friendly.

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    COMPLAINT LETTER.pptx

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    This document provides information on writing a complaint letter for business purposes. It outlines the typical layout of a complaint letter, including sections for the sender's information, date, recipient's information, salutation, body, complimentary close, signature, and enclosure. Key details are given for each section. The document also provides words that can be used in the body to describe issues or requests, as well as rules for keeping the tone polite, concise, authoritative, constructive and friendly.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    25 views10 pages

    English For Business II: Lecturer: Santri Utami MS, SE, S.PD, MM

    Uploaded by

    Giovanni Gregorius
    This document provides information on writing a complaint letter for business purposes. It outlines the typical layout of a complaint letter, including sections for the sender's information, date, recipient's information, salutation, body, complimentary close, signature, and enclosure. Key details are given for each section. The document also provides words that can be used in the body to describe issues or requests, as well as rules for keeping the tone polite, concise, authoritative, constructive and friendly.

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    English For

    Business II

    Lecturer :
    Santri Utami ms, SE, S.Pd,
    MM CP
    A Complaint Letter is a type of letter written
    to address any type wrong doing, bad state
    of affairs, errors, offence, grievance,
    resentment arising out of a product, service
    etc.
     

    Complaint
    Letter
    Lay out of complaint letter

    1.Sender Info/Address
    2.Date
    3.Receiver Info /Address
    4.Salutation
    5.Body of the letter
    6.Complimentary Close
    7.Signature
    8.Enclosure

    3
    1. Sender’s Info
    Sender info/ address usually given in the
    letterhead, but if there is none, the Address
    can be typep in the top right-or left hand
    corner of the letter.

    2. Date
    Written bellow sender’s address.

    4
    “
    3. Receiver’s Info/ Address

    Receiver address begins with the name of the


    company or-if you know the name of person you
    writing to- you begin with his/her name. the address
    can also begin with a job tittle or a department (if
    you don’t know the name).
    4. Salutation
    The salutations are as follows:
    Dear sir-to a man whose name you do not know
    Dear sir/ gentlemen-to a company, etc.

    5
    5. Body of the letter
    ▸ The body of the letter usually written in the
    blocked style, A line of space is left between
    the paragraphs.

    6. Complimentary close
    ▸ The complimentary close is related to the salutations.
    ▸ If the letter begins Dear Sir/Sirs/madam, the
    complimentary close should be (Yours Faithfully)
    ▸ If the letter begins with a personal name, e.g. Dear
    Mr. James, it should be (Yours Sincerely)
    ▸ A letter to someone you know well may end with best
    wishes, and comma after the complimentary close is
    optional
    6
    7. Signature
    Always type your name and possibly your
    job tittle below your handwritten signature
    (the so called signature block).

    8. Enclosure
    If there are any document enclosed with a
    letter, although the might be mentioned in
    the body of the letter, it is common to write
    Enc. Or Encl. bellow the signature block.

    7
    Words to use
    ▸ Adjustment ▸ Unjustifiable
    ▸ Concerned ▸ Displeased
    ▸ Disappointed ▸ Mistake
    ▸ Flaw ▸ Mishandled
    ▸ Inconvenient ▸ Action
    ▸ Misleading ▸ Compensation
    ▸ Resolve ▸ Repair
    ▸ Reimburse ▸ Unprofessional
    ▸ Unfortunate ▸ Insufficient
    ▸ Incident ▸ replace
    ▸ overlooked

    8
    Rules to follow
    in making
    business
    complaint
    letter

    It should be
    Polite…
    Concise..
    Authoritative..
    Constructive..
    And Friendly.

    9
    THANK YOU 10

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