SSNS-Spring 20-Negotiation Skills

Strategic Sourcing & Negotiation Skills
Negotiation Skills
Strategic Sourcing and Negotiation kills by Sheikh Irfan ([email protected])
1
What is Negotiation anyway?
“Process whereby two or more parties decide what each will give and take in
an exchange between them”
“Bargaining (give and take) process between two or more parties (each with
its own aims, needs, and viewpoints) seeking to discover a common ground
and reach an agreement to settle a matter of mutual concern or resolve
a conflict”
Characteristics of all negotiations:
1. Two or more parties
2. Conflict of interest and interdependence
3. Expectation to influence each other
4. Give and Take
5. Management of Tangibles and intangibles
Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 2

Approaches to Negotiations
Distributive Approach Collaborative Approach
1. Emphasis on competing to attain goals 1. Emphasis is on ascertaining goal
at other party’s expenses held in common with other party.
2. Emphasis on secrecy, retention of 2. Emphasis is on openness, sharing
information and lack of trust. of information and a high level trust.
3. Parties use threats, bluffs and 3. Parties refrain from threats etc. and
ultimatum to keep the other party treat them as counterproductive to
defensive. rational solution.
4. There is an inflexible adherence to a 4. Flexibility is the idea. Emphasis is
fixed solution. The approach is on imaginative, creative and logical
destructive. ideas/solutions.
5. The approach is hostile and 5. The approach is friendly and non-
aggressive. aggressive.
6. The key approach is “we win, you lose” 6. The key approach is “win-win”
7. If an impasse occurs, the negotiations 7. The impasse is regarded as a
may be broken off and the settlement further problem which needs to be
seems impossible. solved by, perhaps, higher Mgmt..,
arranging another session, etc..
Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected])
3
Stages in negotiation Process
Stage 1: Plan- who, with whom, where, timings, etc.
Stage 2: Range of negotiations
Stage 3: Identification and removal of barriers to achieving common goals
Stage 4: Agreement on achievement of common goals if negotiation

succeeds.
Stage 5: Agreement and closing
Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected])

4
Negotiation Skills-Tips
1. Don't be afraid to ask for what you want. Successful negotiators are assertive and challenge
everything – they know that everything is negotiable.
Being assertive means asking for what you want and refusing to take NO for an answer. Practice
expressing your feelings without anxiety or anger. Let people know what you want in a non-
threatening way. Practice 'I' statements. For example, instead of saying, "You shouldn't do that," try
substituting, "I don't feel comfortable when you do that."
Note that there is a difference between being assertive and being aggressive. You are assertive
when you take care of your own interests while maintaining respect for the interests of others. When
you see to your own interests with a lack of regard for other people's interests, you are aggressive.
Being assertive is part of negotiation consciousness.
"Challenge" means not taking things at face value. It means thinking for yourself. You must be able to
make up your own mind, as opposed to believing everything you are told. On a practical level, this
means you have the right to question the asking price of that new car. It also means you have an
obligation to question everything you read in the newspaper or hear on a TV Channel. You cannot
negotiate unless you are willing to challenge the validity of the opposing position.

2. Shut up and listen. You must have met a lot of people who can't stop talking. Negotiators are detectives.
They ask probing questions and then shut up. The other negotiator will tell you everything you need to know
– all you have to do is listen. Many conflicts can be resolved easily if we learn how to listen. The catch is
that listening is the forgotten art. We are so busy making sure that people hear what we have to say that we
forget to listen.
You can become an effective listener by allowing the other person to do most of the talking. Follow
the 70/30 Rule – listen 70 percent of the time, and talk only 30 percent of the time. Encourage the other
negotiator to talk by asking lots of open-ended questions
3. Do your homework. This is what detectives do. Gather as much pertinent information prior to your
negotiation. What are their needs? What pressures do they feel? What options do they have? Doing your
homework is vital to successful negotiation. You can't make accurate decisions without understanding the
other side's situation. The more information you have, the stronger you will be.

4. Always be willing to walk away. Never negotiate without options. If you depend too much on the
positive outcome of a negotiation, you lose your ability to say NO. When you say to yourself, "I will
walk if I can't conclude a deal that is satisfactory," the other side can tell that you mean business. Your
resolve will force them to make concessions. This is not an ADVICE to walk away, but if you don't
even consider this option, you may be inclined to cave in to the other side's demands simply to make a
deal. If you are not desperate - if you recognize that you have other options - the other negotiator will
sense your inner strength.
5.Don't be in a hurry. Being patient is very difficult. We want to get it over with. They know that if you
rush, you are more likely to make mistakes and leave money on the table. Whoever is more flexible
about time has the advantage. Your patience can be devastating to the other negotiator if they are in a
hurry because they start to believe that you are not under pressure to conclude the deal. So what do
they do? They offer concessions as a means of providing you with an incentive to say YES.
6. Aim high and expect the best outcome. Successful negotiators are optimists. If you expect more,
you'll get more. A proven strategy for achieving higher results is opening with an extreme position.
Sellers should ask for more than they expect to receive, and buyers should offer less than they are
prepared to pay. People who aim higher do better. Conversely, if you have low expectations, you will
probably wind up with a less satisfying outcome.

7. Focus on the other side's pressure, not yours. We have a tendency to focus on our own pressure, on
the reasons why we need to make a deal. It's the old story about the grass being greener in the other
person's backyard. If you fall into this trap, you are working against yourself. The other side will appear
more powerful. When you focus on your own limitations, you miss the big picture. Instead, successful
negotiators ask, "What is the pressure on the other side in this negotiation?" You will feel more powerful
when you recognize the reasons for the other side to give in. Your negotiation power derives in part from
the pressures on the other person. Even if they appear nonchalant, they inevitably have worries and
concerns. It's your job to be a detective and root these out. If you discover that they are under pressure,
which they surely are, look for ways to exploit that pressure in order to achieve a better result for
yourself.
8. Show the other person how their needs will be met. Successful negotiators always look at the situation
from the other side's perspective. Everyone looks at the world differently, so you are way ahead of the
game if you can figure out their perception of the deal. Instead of trying to win the negotiation, seek to
understand the other negotiator and show them ways to feel satisfied. The philosophy of negotiation
includes the firm belief that one hand washes the other. If you help the other side to feel satisfied, they
will be more inclined to help you satisfy your needs. That does not mean you should give in to all their
positions. Satisfaction means that their basic interests have been fulfilled, not that their demands have
been met. Don't confuse basic interests with positions/demands: Their position/demand is what they say
they want; their basic interest is what they really need to get.

Negotiation Skills - Tips
9. Don't give anything away without getting something in return. Unilateral concessions are self-
defeating. Whenever you give something away, get something in return. Always tie a string: "I'll do
this if you do that." Otherwise you are inviting the other negotiator to ask you for additional
concessions. When you give something away without requiring them to reciprocate, they will feel
entitled to your concession, and won't be satisfied until you give up even more.
10. Don't take the issues or the other person's behavior personally. All too often negotiations fail
because one or both of the parties get sidetracked by personal issues unrelated to the deal at hand.
Successful negotiators focus on solving the problem, which is: How can we conclude an agreement
that respects the needs of both parties? Obsessing over the other negotiator's personality, or other
issues that are not directly pertinent to making a deal, can sabotage a negotiation.

Negotiation Check List
1. Identify the primary supplier to negotiate with.

2. Identify your second-best option in case you cannot reach agreement with your primary
supplier.
3. Determine the format (i.e., face-to-face, phone, etc.) and location of your negotiation sessions.
4. Invite the primary supplier to negotiate and learn who the supplier's principal negotiator is.
5. Ensure/insist that the supplier assigns a negotiator with decision-making authority.
6. Assess your leverage over the supplier.
7. Determine your overall negotiation strategy (e.g., hardball, collaborative, etc.).
8. Identify all the terms that you will negotiate.
9. Set targets and least acceptable alternatives for each term.
10. Determine your negotiation tactics (e.g., threatening to use another supplier, emphasizing the
benefits to the supplier of doing business with you, etc.).
11. Decide what to concede if necessary to reach agreement.
12. Develop a timeline for the negotiation process.
13. Identify the risks to achieving your terms, timeline, and other goals and plan to mitigate those
risks.

Negotiation Check List
14. Develop and share internally a communications plan stating who must be updated on
negotiation progress and what information they must keep confidential.
15. Review notes from previous negotiations, courses, etc. for tips for success.
16. Anticipate your supplier's reaction to each tactic.
17. 18. Start the negotiation confidently.
19. Document agreements made and share with the supplier throughout the negotiation process
to ensure that no misunderstandings later derail a negotiation in which you have invested much
time.
20. Self-assess after each negotiation session and adjust strategy and tactics if necessary.
21. At the end of the negotiation, help the supplier feel positive about the new relationship rather
than feeling like it lost the negotiation.
Link to “14 common negotiation mistakes” video https://youtu.be/NESOCaL38w0

5 Ps of Neg0tiation

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Strategic Sourcing & Negotiation Skills

2. Conflict of interest and interdependence

3. Expectation to influence each other

4. Give and Take

5. Management of Tangibles and intangibles

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 2

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected])

Stage 2: Range of negotiations

Stage 3: Identification and removal of barriers to achieving common goals

Stage 4: Agreement on achievement of common goals if negotiation

Stage 5: Agreement and closing

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected])

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 5

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 6

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 7

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 8

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 9

1. Identify the primary supplier to negotiate with.

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 10

Link to “14 common negotiation mistakes” video https://youtu.be/NESOCaL38w0

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 11

Strategic Sourcing and Negotiation Skills by Sheikh Irfan ([email protected]) 12

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