Dakota Office Products
Dakota Office Products
Dakota Office Products
Anurag Agarwal
Abin Joy
Nidhi Bhartia
Rahul Mittal
Sidharth
Nitin
Case Facts
Regional distributors of office supplies
Activities involved in Distribution Centres:
Process cartons in and out
Desktop delivery services
Order Handling
Data entry- Manual entry & Electronic data interchange
Two types of Customers:
Customer A: Commercial freight & EDI
Customer B: Desktop Delivery & Manual orders
Calculating ACDR
Activity Activity Activity cost Cost Driver Activity Cost
Expense driver Quantity Driver Rate
Customer Recommendation:
Customer A has higher contribution and should be preferred
over Customer B
Customer B should be encouraged to use EDI. This will
reduce the cost by $1120 (1720-600) and increase its
contribution to 780