NAME: B.

NARESH KUMAR
REG NO:111918631056
TOPIC : LOGISTICS MANAGEMENT
COMPANY NAME: K.S.R FREIGHT
FORWARDERS PVT LTD.,
 INTRODUCTION ABOUT THE
STUDY:
LOGISTICS IS A KEY COMPONENT OF THE MODERN ECONOMY. IT WAS ALSO A KEY
ELEMENT IN 20TH CENTURY WARFARE; HOWEVER, IT WAS NOT ADEQUATELY
DOCUMENTED OR UNDERSTOOD. THE TERM "LOGISTICS" ORIGINATED FROM AN ANCIENT
GREEK WORD MEANING RATIO, CALCULATION, REASON, OR ORATION. THE TERM
LOGISTICS WAS FIRST USED BY THE MILITARY TO DESCRIBE THE ACTIVITIES ASSOCIATED
WITH MAINTAINING A FIGHTING FORCE IN THE BATTLE FIELD AND IN ITS STRICTEST
SENSE, TO DESCRIBE THE HOUSING OF TROOPS. THE DICTIONARY DEFINITION OF
LOGISTICS DESCRIBES THE TERM, “THE BRANCH OF MILITARY SCIENCE HAVING TO DO
WITH PROCURING, MAINTAINING, AND TRANSPORTING MATERIAL, PERSONNEL AND
FACILITIES”. THE WORD IS ALSO USED TO DESCRIBE THE TIME RELATED TO POSITIONING
OF RESOURCES.
 OBJECTIVE OF THE STUDY:
PRIMARY OBJECTIVES:
TO STUDY ABOUT THE LOGISTICS MANAGEMENT IN K.S.R. FREIGHT FORWARDERS PVT
LTD.,
SECONDARY OBJECTIVES:
• TO KNOW ABOUT LOGISTICS INDUSTRIES.
• TO COMPARE THE EFFECTIVENESS OF LOGISTICS MANAGEMENT AT KSR FREIGHT AND
LOGISTICS AND TO BENCHMARK THE ORGANIZATION WITH RESPECT TO INDUSTRY.
• TO KNOW WHETHER THE CUSTOMER ARE SATISFIED WITH THE EXISTING RANGE OF
SERVICES PATTERN
 SCOPE THE STUDY:
• TO SCOPE OF THE STUDY IS CONFINED TO CHENNAI PORTS AND NEARBY
ORGANIZATIONS OF KSR FREIGHT FORWARDERS & LOGISTICS, WHICH ARE INTO
THE CONCERNED INDUSTRY.

• THE STUDY IS DONE ONLY ON INDUSTRIES DEALING WITH FREIGHT

FORWARDERS AND LOGISTICS IN CHENNAI AREA.

• IT IS OF CRITICAL IMPORTANCE TO THE ORGANIZATION HOW IT DELIVERS

PRODUCTS & SERVICES TO THE CUSTOMER, WHETHER THE PRODUCTS IS
TANGIBLE OR INTANGIBLE.

• ON THE MACRO LEVEL INFRASTRUCTURE SUCH AS VARIOUS MODES OF

TRANSPORT, TRANSPORTATION EQUIPMENT, STORAGE FACILITIES,
CONNECTIVITY & INFORMATION PROCESSING ARE CONTRIBUTING TO A LARGE 3
EXTENT IN THE PHYSICAL MOVEMENT OF GOODS PRODUCED IN
MANUFACTURING, MINING & AGRICULTURE SECTORS
 NEED OF THE STUDY:
• THE STUDY IS NEED TO FIND OUT THE LOGISTICS
MANAGEMENT TOWARDS THE EXPORT AND IMPORT OF K.S.R.
FREIGHT FORWARDERS PVT LTD., AND ITS IMPORTANCE TO
AS WELL AS TO SERVICES.
• THE STUDY OF THIS TOPICS WILL HELP TO GET THE
KNOWLEDGE OF EXPORT AND IMPORT OF SERVICES OF K.S.R.
FREIGHT FORWARDERS PVT LTD., AND ALSO MEASURE THE
SATISFACTION LEVEL OF THE EXPORT AND IMPORT.
COMPANY PROFILE
 ABOUT US

THINKING THE WAY FORWARDED

• WE K.S.R FREIGHT FORWARDERS (PVT) LTD IS ONE OF THE LEADING FREIGHT FORWARDERS
AND CUSTOM HOUSE AGENT BASED IN CHENNAI HAVING BRANCH AT TOWARDS ALL OVER
INDIA.WE HAVE MEMBERSHIP IN FEDERATION OF FREIGHT FORWARDERS ASSOCIATION IN
INDIA AND SPECIALIZED IN HANDLING READYMADE GARMENTS, MADE UPS, HOME
FURNISHING, CARPETS AND BRASS WEARS. WE HAVE GOT GOOD INFLUENCE IN STEAMER
AGENTS, PORT AND THE CUSTOMS OFFICIALS, WHICH ENABLE US TO CLEAR DIFFICULT
CONSIGNMENTS FOR OUR CUSTOMERS.
• K.S.R.FREIGHT FORWARDERS PRIVATE LIMITED IS A NON-GOVT COMPANY. IT IS
INCORPORATED ON 10/14/1992 WITH REGISTRAR OF COMPANIES OFFICE AT ROC-CHENNAI
INDIA. THE K.S.R.FREIGHT FORWARDERS PRIVATE LIMITED COMPANY REGISTERED OFFICE
ADDRESS IS NO.48/39, WAVOO MANSION, 6TH FLOOR-ANNEXE, RAJAJI SALAI, PARRYS
CHENNAI IN600001. CORPORATE IDENTITY NUMBER (CIN) OF K.S.R.FREIGHT FORWARDERS
PRIVATE LIMITED IS U63090TN1992PTC023635 AND COMPANY REGISTRATION NUMBER IS
023635.
• THE TOTAL AUTHORIZED CAPITAL IS INR 10000000 AND PAID UP CAPITAL IS INR 10000000.
K.S.R.FREIGHT FORWARDERS PRIVATE LIMITED MAIN BUSINESS ACTIVITY IS TRANSPORT,
STORAGE AND COMMUNICATIONS AND BUSINESS ACTIVITY CODE IS 63090.
OUR VISION
OUR MISSION

"WE DELIVER RIGHT ON TIME - EVERYTIME”

"TO TAKE YOU BEYOND THE HORIZON"

OUR STRATEGY
"COMMITMENT TO DELIVERY SCHEDULES, EFFICIENT REPORTING
SYSTEMS, AND ABOVE ALL PERSONALIZED CUSTOMER SERVICE."
 OUR GOALS
• SURPASS CUSTOMER EXPECTATION THROUGH
INNOVATION
• TRANSPARENCY AND INTEGRITY
• CROSS ALL BOUNDARIES TO DELIVER ALL YOUR NEEDS
• 24/7 TO MEET AND EXCEED THE NEEDS OF ITS
CUSTOMER
• CREATING AND AN UNCOMPROMISING COMMITMENT TO
QUALITY
 OUR SERVICES
• CARGO & AIR FREIGHT
• CONSOLIDATORS & LINERS
• IMPORT & EXPORTS
• WAREHOUSE
 FEATURES

KSR AUTOMATION SYSTEM SOFTWARE DEVELOPED FOR PURCHASE

ORDER TRACKING & MANAGEMENT
• TOTALLY WEB BASED AND USER FRIENDLY
• ACCESSIBILITY ON A 24/7 BASIS
• REAL-TIME UPDATE OF ALL PURCHASE ORDERS
• ACTS AS A SIGNIFICANT TOOL TO ASSIST YOUR BUSINESS DECISIONS
 ACCREDITIONS

MAKE THE WORLD GO ROUND AND REVOLUTION

BUSINESS
INDUSTRY PROFILE
OVERVIEW:
Logistics is the backbone of any economy. The Logistics industry in India is growing
rapidly. Logistics is become important as it may lead to reduced operational costs,
improved delivery performance and increased customer satisfaction levels, thereby
making an organization more competitive in terms of cost, quality, delivery and
flexibility. Logistics is important as it is the management of the flow of products from
the place of their origin to the place of their consumption.

Indian Logistics Industry is expected to grow at a CAGR of 8.6 percent between

2015 and 2020.

The Indian logistics industry is complex and under developed. Logistics costs are
high due to poor physical and communication infrastructure; high dwell time at ports;
low levels of containerization; and a multi-layered tax system, interstate tax system
contributing to significant delays at state border crossing points.
Demand for logistics:

Traditional growth drivers:

1. Export, Import cargo

2. Agriculture

3. Manufacturing (Mainly Textile & Automobile)

New growth drivers:

1. Organized retail

2. IT & Telecommunication

3. Healthcare
Challenges of logistics industry in India:

Transport related challenge

 over saturated traffic on railway networks

 High Rail freight tariffs

 Poor terminals

 Uncertainty of time

 Poor road qualities

 disintegrated transport sector

Port Issues

 Regular congestion at ports

 High turnaround time

 Inadequate facilities
 Poor state of ICDs & CFS

 Complex tax regime

 Technology related issues

Way Forward:

Despite all the challenges & bottlenecks however the ray of hope is that
perceptions seem to be changing. The reason behind the changing perceptions appears
to be mainly that government seems to very aggressive & wants to revive the industry
& economy.

Recent Budget shows some government stances on improving infrastructure

which improve India’s logistics sector.
 Logistics industry
 Delivery Order
 Dock Receipt
 Bill of Lading (B/L)
 Sea Waybill
 Air Waybill
 Shipping Guarantee
 Packing Note or List
 REVIEWOF LITERATURE
MEANING OF LOGISTICS MANAGEMENT:
LOGISTICS MANAGEMENT IS A SUPPLY CHAIN MANAGEMENT COMPONENT THAT
IS USED TO MEET CUSTOMER DEMANDS THROUGH THE PLANNING, CONTROL
AND IMPLEMENTATION OF THE EFFECTIVE MOVEMENT AND STORAGE OF
RELATED INFORMATION, GOODS AND SERVICES FROM ORIGIN TO DESTINATION.
DEFINITION OF LOGISTICS MANAGEMENT:
ACCORDING TO THE COUNCIL OF SUPPLY CHAIN MANAGEMENT
PROFESSIONALS (PREVIOUSLY THE COUNCIL OF LOGISTICS MANAGEMENT),
LOGISTICS IS THE PROCESS OF PLANNING, IMPLEMENTING AND CONTROLLING
PROCEDURES FOR THE EFFICIENT AND EFFECTIVE TRANSPORTATION AND
STORAGE OF GOODS INCLUDING SERVICES AND RELATED INFORMATION FROM
THE POINT OF ORIGIN TO THE POINT OF CONSUMPTION FOR THE PURPOSE OF
CONFORMING TO CUSTOMER REQUIREMENTS AND INCLUDES INBOUND,
OUTBOUND, INTERNAL AND EXTERNAL MOVEMENTS.
OBJECTIVES OF LOGISTICS MANAGEMENT:
 
 7 R’S IN LOGISTICS
MANAGEMENT SERVICES
1.RIGHT PRODUCT
2.RIGHT PLACE
3.RIGHT PRICE
4. RIGHT CUSTOMER
5. RIGHT CONDITION
6. RIGHT TIME
7. RIGHT QUANTITY
 TYPES OF LOGISTICS MANAGEMENT:
 

1. INBOUND LOGISTICS
2. OUTBOUND LOGISTICS
3. THIRD PARTY LOGISTICS
4. FOURTH PARTY LOGISTICS
5. REVERSE LOGISTICS
FUNCTIONS OF
LOGISTICS
MANAGEMENT:
 RESEARCH METHODOLOGY:
RESEARCH PROBLEM:

The need for the study was to assess the effectiveness of logistics management in the K.S.R. FREIGHT
FORWARDERS and LOGISTICS KSR, compared with other organization in the same industry. The organization
also needs relevant data as to how it can improve its management policies in order to gain future market share.
RESEARCH DESIGN:

Research design is the specification of methods and procedures for acquiring the information needed. It is
the over-all operational pattern or framework of the project that stipulates what information is to be collected from
which sources by what procedures.
DESCRIPTIVE RESEARCH:
Descriptive research, as their name implies are designed to describe something. Descriptive
research studies are those studies which are concerned with describing the characteristics of a particular
individual or of a group.
AREA OF SURVEY:

A survey is conducted from customer of K.S.R. FREIGHT FORWARDERS PVT

Ltd.,

SAMPLING SIZE:

For this study sample size chosen are 150.

CLOSED- ENDED QUESTION:
• Dichotomous scale ( yes / no)
• Category scales ( multiple item)
Statistical Tools of analysis:
The tools used for analysis of the collected data are:
• Simple percentage
• Chi –square test
• Weighted average
• Correlation
A) Simple percentage:

  ×100

B) Chi- square test:

  ( 𝑶 − 𝑬 ¿2
𝝌 2=
𝑬
 𝐄 = 𝐑𝐓 𝐗 𝐂𝐓
𝐍
C) WEIGHTED AVERAGE:

  𝐰1𝐱 1+𝐰2 𝐱2+𝐰3𝐱 3+𝐰 4 𝐱 4+𝐰5𝐱 5

𝐰 𝐞𝐢𝐠𝐡𝐭𝐞𝐝 𝐨𝐟 𝐫𝐞𝐬𝐩𝐨𝐧𝐝𝐞𝐧𝐭𝐖=
𝐍
D) CORELATION ANALYSIS:

 
𝐫= ¿ ¿
QUESTIONNAIRE
1.Name:

2. Age:

( ) Less than 30 years ( ) 31-35 years

( ) 36-40 years ( ) 40-45 years

3. Gender:

( ) Male ( ) female

4. Marital status:

( ) married ( ) unmarried

5. What are the various logistics services you offer?

A. Freight B. warehousing

C. cross docking D. Network design

E. other value adding services if any

6. Number of employees in each types of services rendered

SL.NO Divisional / Number of employees in your various logistics Total

division
  Functional  
area  
 
Freight warehousi Cross Netwo other  
ng docking rk
design

1 Top            
managemen
t
2 Operation            
3 Finance            
/accounts
4 Marketing /            
sales
5 Human            
resources
6 Other if any            
7. Which is the area of activity; you feel are the best?

A. Freight B. warehousing

C. cross docking D. Network design

E. other value adding services if any

8. Which are the locations to which your company caters to?

A. Hong Kong B. Korea

C. Malaysia D. Thailand

E. Japan F. Australia
G. China H. State if any other locational specialization -----------------
9. Which division of logistical activity earns the maximum rate of profit?
Services Rate than on scale of 10

  (Best 10 Average 5 worst 0)

Freight ( airways, seaways,  

roadways)

warehousing  

cross docking  

Network design  

Other services  
10. If any queries from customer, do you have team to give preference to solve in organization?

( ) YES ( ) NO

11. Do you have a proper system for handling to customer Issues?

( ) YES ( ) NO

12. Is customer satisfaction the ultimate goal of the company?

( ) YES ( ) NO

13. Do you think that you’re growing up in knowledge of your skills and to develop your
personality in organization?

( ) YES ( ) NO
14. Operating with other logistical providers and reasons
for decision.
A. Operational stability B. Cost effectively C.
Customers’ needs
D. Others
15. Do you have a system of service team for customer to enquire the feedback
about the service?

( ) YES ( ) NO

16. Were there any shortage / excess of stocks noted, in the last verification
done?

A. No shortage/excess of stocks noted

B. Shortage of stocks noted

C. Excess of stocks noted

D. No
17. Does the company satisfy a majority of this customer?

( ) YES ( ) NO

 
18. Shipment of Logistics is mainly depend on?

A. Quality of Operations B. Flexibility C. Speed of operation

D. Capacity utilization E. Total Productivity

19. How do you rate the performance of Transport Corporation of India Ltd?

A. Low B. Medium C High

20. Which one would you prefer first when choosing the logistics service

Provider?

A. Volumes to be handled B. Speed in handling C. Productivity

D. Product characteristics E. Nature of the Product

21. Which attracts you to choose a logistics service provider?

A. Order Processing Time B. Delivery Consistency C. Delivery frequency

D. Timely Delivery E. Safety Delivery F. All of the above

22. Which of the following would determine Distribution of logistics?

A. Delivery Time B. Lot Size C. Packaging

D. Transportation mode E. Customer Service Norms

23. Are you comfortable with your daily work activity?
( ) YES ( ) NO
24. Does the company give priority to the employer needs?

( ) YES ( ) NO

25. Are you satisfied by the way your supervisor and co-workers communicate
with you?

( ) YES ( ) NO

26. Do you set goals for achievement?

( ) YES ( ) NO
THANK YOU