Organizational Chart of Food and

Beverage Service &

Competency-Based Food and
Beverage Job Profile
Organizational Chart of Food and
Beverage Service
 Food & Beverage
They are other
Alongside involved with all of
members of aa full-service
culinary
Food
They and
are
management
They are beverage
responsible
hospitality directors
for managing
establishments'
team,
required tofood
ensure create
and
thatfood event-
costs,
day-to-day
beverage
operational
Director They oversee the management of as
staff and may
specific
upholding
directors menus
functions,
standards menu
create
arefor occasions
standards,
including
and
met staff
in such
andmenus
management,
maintain
regards tobanquets,
controlling
guest
that
sanitation
address issues that lower levels of management
conventions,
inventory.
interactions,
satisfy
codesguests.
and and catered
office
laws, foodmeetings.
administration
storage, and duties,
loss
are unable to resolve.
vendor communications, and labor costs.
prevention.
Responsible for overall operation for the restaurant,
Food & Beverage food and beverage managers hire staff, purchase food
Manager
Job
Food
Food
Food Skills
and
and
and & Requirements:
beverage
beverage
beverage managers
managers
managers also
are the
makeset dailythat
leaders
sure and
in
and stock, and make sure everyone is trained on proper
theCustomer
weekly
kitchen
company is Service,
cleaning
and the
represented Attention
schedules for
front the
of
correctly to
kitchen
house
and Details,
that and
in
the
food preparation, proper and legal alcoholic beverage
Leadership,
front
company's
service of of
restaurants
kitchenhouse,
all kinds.
standards
safety Management
hire, train
are upheld.
techniques and understand Skills,
and discipline
health
Organizational
employees
standards. and setSkills,
work Problem-Solving
schedules. Skills,
Speaking Skills, Stamina
Asst. Food & Beverage
Manager They work in restaurant and food service
Skills & Qualifications
Assistant food reporting
establishments, and beveragedirectly managers
to the assist
food and
They
with thework
Management, all
management shifts during
Customer-Service,
and daily weekdays
operations and
Analytic
of
beverage manager, bar manager, and dining
https://study.com/articles/Job_Description_of_a_Food_and_Beverage_Director.html room
weekends.
Skills,
all food andCommunication,
manager. beverage protocols.Problem-Solving,
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Mathematics
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Organizational Chart of Food and
Beverage Service
Coffee Shop Manager Restaurant Manager Bar Manager

• They may be • Bar Managers keep

•• Responsibilities
Coordinate with order responsible for their bars running
• Managing
• supplies,
Advise staffasday-to-
needed
on the
day operations
different tasks smoothly by
(like takeaway
best ways to resolvecups,
• Hiring
coffee, milk andand other such as restaurant handling day-to-
issues with clients marketing day operations,
ingredients)
onboarding new
and deliver excellent managing
• Maintain
wait staff updated
and strategies,
customer
records of service
daily, weekly • Responsible for resources and
baristas
Ensure
• and all cafe areas
recruiting and
•
monthly
Training
revenues leading
hiring and
restaurant
employees, and
areexpenses
and clean and tidy creating a safe, fun
employees on managing
staff, training,
• Nurture
• Add new menufriendlyitems environment for
drinks
based on seasonality
relationships with restaurants.
overseeing food
preparation and staff and patrons.
and
customers customers’to quality, developing
proper use of These
preferences
increase loyalty and (for
menus as well as professionals may
coffee
example equipment
vegan coffee
boost reputation
drinks) greeting and also be known as
https://resources.workable.com/cafe-manager-job-description
serving restaurant Pub Managers.
https://www.talentlyft.com/en/resources/restaurant-manager-job-description
guests.
https://www.betterteam.com/bar-manager-job-description
 Room Service/In
Banquet Manager
Room Manager

• The Banquet • Assist in the

Manager is organizing,
responsible for management
coordinating the He/she is expected
• and
delivery of all food to market ideas to
and beverage for
administration
promote business,
functions held in and
reduce all
employee
the Hotel and all operational
turnover; maintain
details pertaining revenue for the
aspects and
to functions being payroll
In Room budgets;
dining
held in all Banquet and https://sirvo.com/job-description-
meet budgeted
and Meeting
department.
templates/banquet-manager-job-description/
productivity while
rooms in keeping Maintain
keeping high
quality
https://setupmyhotel.com/job-description-
with the standards quality
consistentlyproducts
high.
for-hotels/food-and-beverage-service-job-
prescribed by and description/337-ird-manager.html
service
management. levels.
Organizational Chart of Food and
Beverage Service
 Senior Captain

Establishes
• • As rapport
a restaurant withyou
captain guests
are to build guesttoloyalty
responsible and
promote
gather
and ensureconstructive feedback
guest satisfaction, to ensure
maintain a safesatisfaction
and sanitaryof
everyenvironment
work individual guest.
and Also to handle
ensure daily
only the team member
highest quality
relations,
products areand
beingencourage
served. problem solving by team
members through proper training and empowerment.

https://setupmyhotel.com/job-description-
for-hotels/food-and-beverage-service-job-
description/492-restaurant-captain.html
Organizational Chart of Food and
Beverage Service
 Banquet Sales
Executives

• Overall responsibility of Sales Generation for High End /

Be a one point
• Exclusive of contact
Banquets & a consultant to guest from the
& Events
• first call till
Assisting inthe day of the event
implementing the sales strategy as set by the
• Achieve the Annual Sales Budget
Sales manager
• Contracting bookings and raising invoices
• • Growth of business
Plan and carry outthrough retention
direct sales of key
activities as accounts &
per agreed
Responding
• developing oftovolumes
budgets, sales and accounts
new coordinating all internal
in Corporate
and values meeting
Sector for
requests & Events
Banquets
https://www.vitshotels.com/mumbai/careers/
banquet-sales-executive.html
Organizational Chart of Food and
Beverage Service
 Captain Waiter

• The primary goal of a waiter captain is to ensure diners

• Aare
captain, also known
receiving as a head
high-quality waiter,
service. Theoversees
day-to-daytheduties
wait
staff
rangeand foodtraining
from serviceall
of levels
a restaurant. High-end
of servers, eating
overseeing the
establishments
proper order and or those
flow ofwith a large
dishes, staff hire
informing a about
staff very
experienced
specials andwaiter for this
food that senior
is sold out, position to coordinate
and keeping the dining
the team,
areas train
clean andnew staff and
organized. Inhandle
formal customer service asa
dining restaurants,
needed.
head waiter often takes the role of the host or hostess and
seats guests upon arrival.
https://work.chron.com/waiter-captain-
28611.html
Organizational Chart of Food and
Beverage Service
Waiter/Waitress

• Waiters or Waitresses are responsible for taking orders

and serving food and beverages to guests. They play an
important role in guest satisfaction as they are also
responsible for checking on customers to ensure that they
are enjoying their meals and take action to correct any
problems.

https://www.talentlyft.com/en/resources/wait
er-or-waitress-job-description
Organizational Chart of Food and
Beverage Service
Barman/Bartender

• Bartenders will be responsible to prepare and serve drinks

to customers. Able to mix and match ingredients in order
to create classic and innovative drinks in accordance with
customers’ needs and expectations. The purpose of this
position is to interact with the hotel guests and ensure they
have a great experience at the BAR or lounge.
• Bartenders should maintain positive guest interactions
while accurately mixing and serving beverages to guests
and servers in a friendly and efficient manner.
https://setupmyhotel.com/job-description-
for-hotels/food-and-beverage-service-job-
description/362-bartender.html
Organizational Chart of Food and
Beverage Service
 Sommelier

• A sommelier has expert knowledge about the countries

and regions where wine is produced, as well as individual
vineyards and wineries. This knowledge typically includes
details about grape varieties, harvest times, elevation,
vineyard shape and size, climate, soil and fermentation
processes. Sommeliers tend to travel a lot, as it's
important for them to visit wineries and vineyards to gain
first-hand knowledge of winemaking processes. It's also
common for sommeliers to regularly attend formal wine
tastings, and to keep up with wine industry trends.
https://work.chron.com/sommelier-duties-
21645.html
Organizational Chart of Food and
Beverage Service
 Wine Butler

Duties
Presentand Responsibilities
trolley to seated guests and up sell the wines and
• Requisition the wines and spirits from the bar stores.
• spirits.

• • •Prepare
Clean and display
and serve the wines
ordered and spirits
beverages as per on the wine
international
trolley.
practices.
• Equip the
• • Replenish wineand
orders trolly with theguest
remember accessories
preferences. required for
services (ice-buckets, corkscrews, napkins, mixers, swizzle
sticks, bottle openers, glassware etc.).
• Raise order tickets for the cashier.
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ob-title-wine-butler-jobs-responsible-reports-
to-senior-captain-restaurant-
mana/682410608500368/
Organizational Chart of Food and
Beverage Service
 Room Service
Order Taker

• Responsible to co-ordinate all service requirements addressed to

Room Service department, Primarily responsible for guest orders
from room or pool area via phone or any other ordering devices
like mobile apps, TV etc.

• Also punches the food and beverage orders on to the Point of Sales
systems. He / she should also coordinate guest amenities and
organizes guest table pick-ups on completion of meals in a timely
manner.

• Additionally assisting the Room Service manager with achieving

https://setupmyhotel.com/job-description-
high scores on guest satisfaction surveys, recognizing repeat
for-hotels/food-and-beverage-service-job-
guests and following standard procedures.description/502-room-service-order-
taker.html
Organizational Chart of Food and
Beverage Service
 Host

• A host greets customers as they enter a restaurant, takes

their reservation or puts them on a waiting list, gives them
menus and shows them to their seat. They may also handle
phone calls and customer queries about the restaurant and
menu, and assist various restaurant staff when necessary.

https://www.betterteam.com/hostess-job-
description
 Career Opportunities in Food and Beverage Service

• Wine Server
• Nightclub Manager
• Line Cook
• Kitchen Helper
• Food and Beverage Service Supervisor
• Food and Beverage Server
• Executive Chef
• Catering Manager
• Beverage Services Manager
• Bartender https://www.tourismtoday.com/training-
• Baker education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Wine Server
• Wine servers recommend and serve wine to guests. They
work in hotels, private clubs and dining rooms, and on
cruise ships. Wine servers have an extensive knowledge of
wine, which allows them to match appropriate wines to
customers? The position of wine server may be combined
with the role of Food and Beverage Supervisor, depending
on the establishment.
https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Nightclub Manager
• Nightclub managers direct, plan and control all aspects of a
nightclub in hotels, resorts and private clubs. The position
of nightclub manager is very similar to the position of
beverage services manager — the focus is just slightly
different. For this position, the focus is on a nightclub
establishment instead of all beverage services. The
management skills in one position, however, can be used in
the other. https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Line Cook
• Line cooks organize, prepare and assemble hot and cold
food, in preparation for it to be served to customers. They
do some cleaning and caring for kitchen equipment, tools
and machinery. They possess the knowledge and skills to
work efficiently and quickly with little supervision. The
position offers an opportunity to learn more about cooking
and about working in this sector.
https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Kitchen Helper
• Kitchen helpers clean and sanitize kitchen equipment,
assist in basic food preparation, and with receiving and
storing products in kitchens, restaurants, clubs, fast food
outlets and catering companies. They have knowledge of
general kitchen operations and of general food storage
guidelines. This position gives kitchen helpers the
opportunity to learn about kitchen and restaurant
operations and the opportunity to work with and learn
from chefs. https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Food & Beverage Service Supervisor

• Food and beverage supervisors supervise kitchen and bar
staff and food and beverage servers. They have excellent
communication and human resource management skills.
During peak hours (meal times), they may assist in seating
or serving customers.

https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Food & Beverage Server

• Food and beverage servers request orders from and serve food and
beverages to guests. They are employed in restaurants, dining
rooms, fast food outlets, hotels, private clubs, convention centers
and on cruise ships. They are very familiar with the foods and
beverages that are served at the establishment in which they work.
They have knowledge of service techniques and are able to work
efficiently around guests. This position is fast-paced, especially
during busy times.
https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Executive Chef
• Executive chefs oversee food preparation and cooking
activities in a facility or for several restaurants in an
establishment or chain. They supervise chefs, sous chefs,
line cooks and kitchen helpers. An executive chef
researches and responds to trends in the food industry,
plans and writes menus, manages finances and supervises
kitchen operations.
https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Catering Manager
• Catering managers oversee all aspects of catering services
in hotels, resorts and private clubs. The position of
catering manager is very similar to the position of
beverage services manager — the focus is just different.
The management skills in one position can be used in the
other. However, knowledge of the food and beverage area
is essential for catering managers.
https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Food Services Manager

• Beverage services managers direct, plan and control all
aspects of beverage services in hotels, resorts, private
clubs, lounges, bars and nightclubs. They require excellent
sales and customer service skills, proven human resource
management skills and good communication and
leadership skills. Desired knowledge for this position
includes knowledge of the products, services, sector,
industry and local area, and as well, knowledge of relevant
legislation and regulations. Beverage services managers
https://www.tourismtoday.com/training-
must be of legal drinking age. education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage
 Career Opportunities in Food and Beverage Service

Bartender
• Bartenders are beverage service attendants who mix and
pour alcoholic and non-alcoholic beverages for guests in
bars, lounges, nightclubs and restaurants, on cruise ships
and at licensed special events. Bartenders, depending on
the establishment in which they work, may serve the
drinks they make, or they may give them to a food and
beverage server, who serves them to the customers. The
bartender may or may not actually collect payments from
customers. Like most tourism occupations, bartending
https://www.tourismtoday.com/training-
allows you to work with people andoccupation-sectors/careers-food-and-beverage
aseducation/tourism-careers/tourism-
part of a team.
 Career Opportunities in Food and Beverage Service

Baker
• Bakers prepare bread, rolls, muffins, pies, cakes and other
baked goods. They may be following tried and true recipes
or may be developing new ones. The position may mean
the baker specializes in creating one or two types of baked
goods, or may be involved in making all the baked goods
required. Bakers are also involved in ordering and
maintaining supplies, and in quality and portion control.
https://www.tourismtoday.com/training-
education/tourism-careers/tourism-
occupation-sectors/careers-food-and-beverage