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    Dmart

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    siddharth singh
    The document provides recommendations for improving a firm's supply chain and leveraging customer data analytics. It recommends moving to a nationwide decentralized supply chain to support growth and ensure consistent quality. It also recommends using predictive analytics to understand customer preferences and optimize inventory, shelf space, and the shopping experience. The actions proposed include setting up distribution centers, sourcing globally, using technologies like IoT, and collecting and analyzing customer data from various sources using AI and ML.

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    Dmart

    Uploaded by

    siddharth singh
    324 views4 pages
    The document provides recommendations for improving a firm's supply chain and leveraging customer data analytics. It recommends moving to a nationwide decentralized supply chain to support growth and ensure consistent quality. It also recommends using predictive analytics to understand customer preferences and optimize inventory, shelf space, and the shopping experience. The actions proposed include setting up distribution centers, sourcing globally, using technologies like IoT, and collecting and analyzing customer data from various sources using AI and ML.

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    Dmart Strategy Analysis

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    The document provides recommendations for improving a firm's supply chain and leveraging customer data analytics. It recommends moving to a nationwide decentralized supply chain to support growth and ensure consistent quality. It also recommends using predictive analytics to understand customer preferences and optimize inventory, shelf space, and the shopping experience. The actions proposed include setting up distribution centers, sourcing globally, using technologies like IoT, and collecting and analyzing customer data from various sources using AI and ML.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    324 views4 pages

    Dmart

    Uploaded by

    siddharth singh
    The document provides recommendations for improving a firm's supply chain and leveraging customer data analytics. It recommends moving to a nationwide decentralized supply chain to support growth and ensure consistent quality. It also recommends using predictive analytics to understand customer preferences and optimize inventory, shelf space, and the shopping experience. The actions proposed include setting up distribution centers, sourcing globally, using technologies like IoT, and collecting and analyzing customer data from various sources using AI and ML.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 4

    Our recommendations based on Firm level Analysis - 1

    • Adopt a nation-wide decentralized robust supply chain and move away from
    having ‘clustered & local sourcing’ policy for their supply chain network.
    – It will increase the cost and reduce the operating margin in the short term.
    – In the long term - it will support their ever-growing network of stores.
    – Enable to grow at a rapid pace and ensure consistent quality & predictable
    availability of the goods.

    • Recommended Actions
    – Setup a distribution center based nation-wide based supply chain
    – Source from country-wide and even international suppliers to ensure
    lowest cost and predictable supply and gain competitive advantage
    – Enable demand driven supply chains to reduce COGS, Planning &
    Transportation
    – Optimize supply chain using technologies such as IOT to optimizing supply
    chain responsiveness
    Our recommendations based on Firm level Analysis - 2

    • Leverage the customer data and use technologies such as predictive analytics
    to understand and predict consumer’s changing needs and preferences.
    – Use predictive analytics to make decision on which products to stock.
    – Understand consumer’s spending habits and optimize product segments.
    – Personalize the customer’s shopping experience.
    – Optimize shelf space to ensure maximum customer engagement.

    • Recommended Actions
    – Collect data from POS terminals and consumer’s online purchase activities
    and apply predictive analytics to understand consumer preferences.
    – Analyze camera feed using AI & ML algorithms to understand customer’s
    in-store behavior and predict consumer’s buying decisions.
    – Use cash-less payments to reduce consumer waiting period and gauge the
    average spending habits.
    Recommendation based of Industry level Analysis
    • 1: Customer seamless experience to be improved

    • Problem: Transitioning between online and in-store experience,


    customers journey to be seamless. In fact, most customers now want
    omnichannel mode of shopping option where they can buy products from
    a specific store at their convenience. The new generation of shoppers is
    increasingly looking for instant gratification -- the same level of immediacy
    they’re accustomed to with their phone.
    • Solution: Store should provide customer with plethora of buying options
    such as both online and offline models. This will ensure both online as
    well as brick and mortar preferring customer are captured and none are
    cannibalized in the process.
    • By leveraging new technologies like AI to augment store associates
    -- not replace them -- retailers can give their team the superpowers
    they need to provide exceptional customer service.
    Recommendation based of Industry level Analysis

    • Ensure strategic expansion based on demographic requirement

    • In order to have first mover advantage the organization should open


    stores at strategically chosen area where no other competitor presence is
    there and where retailers products can easily resonate with customer
    needs. Even if first mover advantage is missing, scope should be to open a
    larger store catering to a bigger number of customer and in turn creating
    economies of scale. Since a bigger store can always absorb large number
    of diversified products, the niche customers number will increase in
    general.
    • To reduce risk, retailers should consider market opportunities where
    common infrastructure can be leveraged and consumer taste and cultural
    tendency (e.g. Language) are relatively similar.

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