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    Customer Service at Its Best-"Customer Service Function Is Becoming A Major Differentiating Power."

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    swabhi
    1. Industries are using digitization to improve efficiency and customer experience by accurately managing inventory levels to ensure availability and focus on promotions. 2. Providing excellent customer service is becoming a major advantage, such as through trained salespeople, consistent feedback collection, and live product fitting tools. 3. Data from transactions and checkpoints is analyzed using various tools to better understand customers and optimize operations across the supply chain, warehouse automation, store layout and location selection.

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    Customer Service at Its Best-"Customer Service Function Is Becoming A Major Differentiating Power."

    Uploaded by

    swabhi
    19 views3 pages
    1. Industries are using digitization to improve efficiency and customer experience by accurately managing inventory levels to ensure availability and focus on promotions. 2. Providing excellent customer service is becoming a major advantage, such as through trained salespeople, consistent feedback collection, and live product fitting tools. 3. Data from transactions and checkpoints is analyzed using various tools to better understand customers and optimize operations across the supply chain, warehouse automation, store layout and location selection.

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    helpful for setting up an electronic business . Do refer

    Original Title

    STM OperationIT Part

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    1. Industries are using digitization to improve efficiency and customer experience by accurately managing inventory levels to ensure availability and focus on promotions. 2. Providing excellent customer service is becoming a major advantage, such as through trained salespeople, consistent feedback collection, and live product fitting tools. 3. Data from transactions and checkpoints is analyzed using various tools to better understand customers and optimize operations across the supply chain, warehouse automation, store layout and location selection.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    19 views3 pages

    Customer Service at Its Best-"Customer Service Function Is Becoming A Major Differentiating Power."

    Uploaded by

    swabhi
    1. Industries are using digitization to improve efficiency and customer experience by accurately managing inventory levels to ensure availability and focus on promotions. 2. Providing excellent customer service is becoming a major advantage, such as through trained salespeople, consistent feedback collection, and live product fitting tools. 3. Data from transactions and checkpoints is analyzed using various tools to better understand customers and optimize operations across the supply chain, warehouse automation, store layout and location selection.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Keeping the “customer at the centre of everything”, And also with the emergence of Industry4.

    0,
    industries are harnessing the power of digitization to improve their overall efficiency, operations,
    and revenue. Few measures need to take place.

    1. Support customer experience and sales by accurately managing inventory and supply levels.
    Such that Ensuring the availability of stocks all the time and focusing on promotion stock for
    festive season. – MAINTAINING AN EOQ LEVELS/ RESTOCKING – Regular Auditing |
    Calculating the quantity
    2. CUSTOMER SERVICE AT ITS BEST- “CUSTOMER SERVICE FUNCTION IS BECOMING A MAJOR
    DIFFERENTIATING POWER.”
    1. Trained and Enthusiastic sales persons – For educating customers
    2. Consistent feedback from customers – Using devices at each product section.
    3. Live-Check Tools – Product fit check, just a click away! Using AR based tools and
    company web service.

    Data Collection – Organizing – Analysing – Implementing – Mastering

    Using various analytical tools for leveraging the massive transactional data that comes into play and
    using this as a sole source of differentiation. Tracking data from various checkpoints will help us go
    better.
    POINT OF SALES

    SUPPLY CHAIN REINVENTED

    WAREHOUSE AUTOMATION

    Automated Storage and Retrieval System (ASRS), Automatic Guided Vehicles (AGVs), pick by voice,
    electronic data interchange (EDI) and others. These technologies will significantly led to reduction in
    damages, improved order-to-delivery times, improved accuracy and improved cost structures in the
    long run with reduced manpower and space requirements.

    STORE LAYOUT

    Smartsheet Co.
    With lending the services and trendy expertise from the company competencies, the store layout
    will be formulated.

    STORE LOCATIONS

    Knowing your neighbourhood: Understanding the City Demographics, Customer Psychology,


    Competition Aggressiveness, Accessibility, Zoning regulations.

    Knowing your Customer: More brand acceptable; increasing purchasing power; buying trend and
    psychology.

    Knowing your Product: Bulky Product; Generates own traffic; infrequent buys; Speciality good

    With the help of Trade Area Analysis, and various related enlisted factors,

    1. Noida Chowk
    2. Greater Noida
    3. Indirapuram
    4. Meerut
    5.

    Above are potential locations for maximum footfall due to Ready to move-in residential projects,
    Metro connectivity, developed trade and entertainment centres.

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