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    Tele Banking

    Uploaded by

    Sakib Talukdar
    Telebanking can be considered as a form of remote or virtual banking which is essentially the delivery of branch financial services.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Tele Banking

    Uploaded by

    Sakib Talukdar
    825 views12 pages
    Telebanking can be considered as a form of remote or virtual banking which is essentially the delivery of branch financial services.

    Original Title

    TeleBanking

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    © © All Rights Reserved

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    PPTX, PDF, TXT or read online from Scribd

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    Telebanking can be considered as a form of remote or virtual banking which is essentially the delivery of branch financial services.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    825 views12 pages

    Tele Banking

    Uploaded by

    Sakib Talukdar
    Telebanking can be considered as a form of remote or virtual banking which is essentially the delivery of branch financial services.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 12

    TeleBanking:

    Definition:
    Telebanking can be considered as a form of remote or virtual
    banking which is essentially the delivery of branch financial services
    via telecommunication devices where
    the bank customers can perform retail
    banking transactions by dialing a touch-
    tone telephone or mobile
    communication unit, which is
    connected to an automated system of
    the bank by utilizing Automated Voice
    Response(AVR) technology.
    TeleBanking:

    The facilities available include

    •Checking account balance, a recent transaction


    •Get current interest rates on Checking, Savings, Money Market,
    and Certificates of Deposit
    •Funds transfer between current, savings and credit card
    accounts
    •Bill payments.
    Benefits of TeleBanking:

    Benefit from Customer’s Point of View


    •increased convenience
    •expanded access
    •significant time saving

    Benefit from Bank’s Point of View


    •the costs of delivering telephone-based services are
    substantially lower than those of branch based services.
    TeleBanking: How it Works

    •Enrolling with the bank for the TeleBanking service


    •Obtain a Personal Identification Number (PIN)
    •Upon Dialing TeleBanking will ask you to enter the
    account number for the account you want to access.
    •TeleBanking will ask you for your PIN.
    •Then Follow the simple TeleBanking instructions for
    the transactions or services you want.
    SMS Banking:

    SMS Banking allows you to do some banking enquiries on


    your mobile phone. You do not need to go to your branch
    to do the following transactions:

    •Balance enquiry
    •Transaction enquiry
    •Cheque Book request
    •Statement Request
    •Payment of Utility Bills
    Online Banking:

    Online banking (Internet banking) is a term used for


    performing transactions, payments etc. over the internet
    through a bank's secure website.
    This can be very useful, especially for banking outside
    bank hours (which tend to be very short) and banking
    from anywhere where internet access is available.
    In most cases a web browser
    such as Internet Explorer or
    Netscape Navigator is utilized
    and any normal internet
    connection is suitable. No
    special software or hardware is
    usually needed.
    Online Banking:

    Advantages of online banking


    •Convenience: Unlike your corner bank, online banking sites never close;
    they're available 24 hours a day, seven days a week, and they're only a
    mouse click away.
    •Ubiquity: If you're out of state or even out of the country when a money
    problem arises, you can log on instantly to your online bank and take care of
    business, 24/7
    •Transaction speed: Online bank sites generally execute and confirm
    transactions at or quicker than ATM processing speeds.
    •Efficiency: You can access and manage all of your bank accounts, including
    IRAs, CDs, even securities, from one secure site.
    •Effectiveness: Many online banking sites now offer sophisticated tools,
    including account aggregation, stock quotes, rate alerts and portfolio
    managing programs to help you manage all of your assets more effectively.
    Online Banking:

    Disadvantages of online banking


    •Start-up may take time: In order to register for your bank's online program,
    you will probably have to provide ID and sign a form at a bank branch. If you
    and your spouse wish to view and manage your assets together online, one
    of you may have to sign a durable power of attorney before the bank will
    display all of your holdings together.
    •Learning curve: Banking sites can be difficult to navigate at first. Plan to
    invest some time and/or read the tutorials in order to become comfortable in
    your virtual lobby.
    •Bank site changes: Even the largest banks periodically upgrade their online
    programs, adding new features in unfamiliar places. In some cases, you may
    have to re-enter account information.
    •The trust thing: For many people, the biggest hurdle to online banking is
    learning to trust it. Did my transaction go through? Did I push the transfer
    button once or twice?
    Online Banking:

    Virtual banks
    •A "virtual" or e-bank, may save you very real money. Virtual banks
    are banks without bricks; from the customer's perspective, they exist
    entirely on the Internet, where they offer pretty much the same range
    of services and adhere to the same federal regulations as your corner
    bank.
    •Virtual banks pass the money they save on overhead like buildings
    and tellers along to you in the form of higher yields, lower fees and
    more generous account thresholds.
    •The major disadvantage of virtual banks revolves around ATMs.
    Because they have no ATM machines, virtual banks typically charge
    the same surcharge that your bank would if you used another bank's
    automated teller.
    Call Center

    This Centre is a streamlined customer interface and offers a range of


    banking services through its Call Centre agents. Customers will now
    get improved service delivery at a reduced cost and in an exciting
    manner. Services offered at Call Center are:
    Account related services:
    •Balance inquiry
    •Transaction Inquiry
    •Duplicate statement
    •Cheque book request
    •ATM/Debit Card hotlisting
    •Loan outstanding
    Call Center

    Products Information: Other Services:


    •Deposit Accounts •Complaint handling
    •Personal Loans •Account opening procedure
    •Savings / Current Accounts •Account closing procedure
    •Debit Card •Bank Information
    •Rates / Tariff Inquiry •Change request
    •Exchange rates
    •Lending rates
    •Deposit rates
    •Tariff
    Thank You

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