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    Room Service

    Uploaded by

    anon_181596721
    The document outlines the room service process from taking an order to delivering and collecting payment. It includes greeting the guest, taking their order, repeating the order for confirmation, informing them of the estimated delivery time, collecting payment information, delivering the food to their room, setting it up where they request, presenting the bill, offering additional amenities, and returning later to collect dishes. The goal is to provide excellent guest service at each step of the room service experience.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Room Service

    Uploaded by

    anon_181596721
    424 views21 pages
    The document outlines the room service process from taking an order to delivering and collecting payment. It includes greeting the guest, taking their order, repeating the order for confirmation, informing them of the estimated delivery time, collecting payment information, delivering the food to their room, setting it up where they request, presenting the bill, offering additional amenities, and returning later to collect dishes. The goal is to provide excellent guest service at each step of the room service experience.

    Original Description:

    types of room service

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    The document outlines the room service process from taking an order to delivering and collecting payment. It includes greeting the guest, taking their order, repeating the order for confirmation, informing them of the estimated delivery time, collecting payment information, delivering the food to their room, setting it up where they request, presenting the bill, offering additional amenities, and returning later to collect dishes. The goal is to provide excellent guest service at each step of the room service experience.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    424 views21 pages

    Room Service

    Uploaded by

    anon_181596721
    The document outlines the room service process from taking an order to delivering and collecting payment. It includes greeting the guest, taking their order, repeating the order for confirmation, informing them of the estimated delivery time, collecting payment information, delivering the food to their room, setting it up where they request, presenting the bill, offering additional amenities, and returning later to collect dishes. The goal is to provide excellent guest service at each step of the room service experience.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 21

    Room Service

    • Telephone/ Greetings
    • Details (name & room number)
    • Taking order
    • Repeating the order
    • Checking whether there are other guest
    • Tell the estimate time to be deliver
    • Mode of payment (Cash or Room Charge)
    Deliver
    • Knock 3 times
    • Greeting the guest
    • Asking where would the food to be set up
    • Setting the table
    • Presenting the bill and ask if still need
    anything
    • Offer amenities for indoor and outdoor
    activities
    Example
    Room service
    I would like to
    department.
    have a breakfast
    This is May
    deliver at my
    speaking. How
    room please.
    may I help you?
    May I have the
    This is Miss
    name and the
    Trixie room
    room number
    number 22.
    please.
    What would you
    like to order Miss My order is
    Trixie? Our menu Breakfast
    is available on Combo Set C.
    your table.
    Breakfast Combo Set C
    contains 1 ham and
    cheese, one toasted bread
    and one hot chocolate.
    Would you like to avail our No, thanks!
    add-ons? It is listed below.
    Ok Miss Trixie, I repeat your
    order Breakfast Combo Set C
    contains 1 ham and cheese, That’s all.
    one toasted bread and one Thank
    hot chocolate. Is There
    anything else Miss Trixie?
    you!
    If Room Charges.
    How would you
    like to pay your
    bill? Cash or Room Charges.
    Room Charges?
    Room Service
    will be charges
    to your
    Ok.
    amenities
    account. Is it
    alright?
    If Cash.
    How would you
    like to pay your
    bill? Cash or Cash.
    Room Charges?
    Miss Trixie, how
    much is your ₱ 500.
    bill?
    Thank you Miss
    Trixie, your
    order will be Ok. Thanks!
    deliver as soon
    as it is all ready.
    Room service. Good
    morning Mam. I'm
    Jasmine your waitress
    Knock 3
    for today, here’s your
    times food.
    Where would you
    like to place it? Will you please
    put it into my
    table. Thanks!
    Ok Mam!
    (setting the food)
    Here’s your bill
    Mam. Is there
    anything you
    need?
    We have our amenities. For
    indoor activities we have
    table tennis , chess, and
    That’s all for billiards. For outdoor
    the activities we have horse back
    riding, swimming pool, scuba
    meantime. diving. I hope you’ll try it.
    If you need anything just
    dial the room service. I
    will be back after one
    It will be hour for your dishes.
    later. Enjoy your breakfast
    mam.

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