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    Presentation - Air Mauritius Crisis

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    deepa parboo
    This document analyzes the conflict between management and pilots at Air Mauritius that led to cancelled flights, job losses, and decreased profits. It identifies problems like mismanagement and poor communication that exacerbated the conflict. It then discusses conflict management strategies, resolution techniques, negotiation skills, and effective communication that could have prevented the crisis, including win-win approaches, active listening, and collaborative negotiation.

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    Presentation - Air Mauritius Crisis

    Uploaded by

    deepa parboo
    293 views8 pages
    This document analyzes the conflict between management and pilots at Air Mauritius that led to cancelled flights, job losses, and decreased profits. It identifies problems like mismanagement and poor communication that exacerbated the conflict. It then discusses conflict management strategies, resolution techniques, negotiation skills, and effective communication that could have prevented the crisis, including win-win approaches, active listening, and collaborative negotiation.

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    Presentation - Air Mauritius Crisis

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    This document analyzes the conflict between management and pilots at Air Mauritius that led to cancelled flights, job losses, and decreased profits. It identifies problems like mismanagement and poor communication that exacerbated the conflict. It then discusses conflict management strategies, resolution techniques, negotiation skills, and effective communication that could have prevented the crisis, including win-win approaches, active listening, and collaborative negotiation.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    293 views8 pages

    Presentation - Air Mauritius Crisis

    Uploaded by

    deepa parboo
    This document analyzes the conflict between management and pilots at Air Mauritius that led to cancelled flights, job losses, and decreased profits. It identifies problems like mismanagement and poor communication that exacerbated the conflict. It then discusses conflict management strategies, resolution techniques, negotiation skills, and effective communication that could have prevented the crisis, including win-win approaches, active listening, and collaborative negotiation.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 8

    INTRODUCTION

    RIVERS VS DIRECTION:
    VIOLENTES JERKS AT AIR MAURITIUS
    The case study analyses the conflict management
    strategies & resolution techniques, effective
    communications and negotiations skills that could
    have been helpful and used to avoid the crisis that
    strike Air Mauritius.

    1
    IDENTIFICATION OF PROBLEMS
     Mismanagement and unhappy pilots
     Communication problem – led to a group of pilots
    being absent all at the same time
     Wrong negotiation medium
     Even worst conflict resolution techniques

    2
    CONSEQUENCES OF PROBLEM
     Angry management & unhappy pilots
     Absent pilots and cancelled flights
     Angry passengers
     Immediate employment termination of pilots
     Megh pillay being fired
     Loss of Rs 123M in market capitalization
     The European media interest

    3
    SOLUTIONS TO PROBLEMS
     CONFLICT MANAGEMENT
    Personality clashes and differences in values and perceptions
     CONFLICT RESOLUTION
    Different approaches to deal with the incompatibilities
     NEGOTIATION
     Process use to reach an agreement and resolve conflict
     EFFECTIVE COMMUNICATION
    Transfer of information from a source to a receiver

    4
    CONFLICT RESOLUTION APPROACHES
     Win-Lose Approach
    competition, dominance, aggression, strategies, threat, –
    whatever works is acceptable, two parties, one winner, in
    long run everyone loses.
     Lose- Lose Strategy
    simplest of compromises, splitting the difference or smooth
    over difficulties in as painless a way as possible
     Win-Win Approach
    conscious and systematic attempt to maximize the goals of
    both parties. Seen as a problem to be solved rather than a
    war to be won
    5
    EFFECTIVE COMMUNICATION
     Face to face Communication
    It’s not always just what you say. It’s also how you “say” it.
     Listening Skills
    It is also about the receiver’s attention to listen
     Written Communication
    Oral communication
     Inter Cultural Communication
    culture or subculture

    6
    NEGOTIATION SKILLS & APPROCHES
     Collaboration
    Maximizing everyone’s benefit
     Compromise
    Giving some aspects of one’s desired outcomes
     Accommodation
    Sort of concession
     Avoidance
    Being nonchalant & play deaf ear

    7
    CONCLUSION
     Conflict between management and the pilots led to flight
    cancellation, loss of jobs, decreasing market
    capitalization as well as international grudge and anger

     Use of proper conflict management strategies & resolution


    techniques, effective communications and negotiations
    techniques could have helped in avoiding the crisis that
    strike Air Mauritius.

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