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    Provide Advice & Consultancy On How To Turn This Around

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    Ravinder Nehra
    Many hotels over promise amenities and services but fail to deliver on expectations, leaving customers dissatisfied. To improve customer satisfaction and loyalty, hotels should consider under promising amenities and services while striving to over deliver an experience that exceeds what was promised.

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    Provide Advice & Consultancy On How To Turn This Around

    Uploaded by

    Ravinder Nehra
    9 views2 pages
    Many hotels over promise amenities and services but fail to deliver on expectations, leaving customers dissatisfied. To improve customer satisfaction and loyalty, hotels should consider under promising amenities and services while striving to over deliver an experience that exceeds what was promised.

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    guest service

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    Presentation Guest Service

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    Many hotels over promise amenities and services but fail to deliver on expectations, leaving customers dissatisfied. To improve customer satisfaction and loyalty, hotels should consider under promising amenities and services while striving to over deliver an experience that exceeds what was promised.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    9 views2 pages

    Provide Advice & Consultancy On How To Turn This Around

    Uploaded by

    Ravinder Nehra
    Many hotels over promise amenities and services but fail to deliver on expectations, leaving customers dissatisfied. To improve customer satisfaction and loyalty, hotels should consider under promising amenities and services while striving to over deliver an experience that exceeds what was promised.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 2

    The trouble with so many hotels is

    that they over promise and under


    deliver. When will they learn to do it
    the other way around?

    Provide advice & consultancy on how to turn this around.

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