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    Chap14role of Communication

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    The document discusses the role of communication in managing conflicts and negotiations. It covers distortion in communication that can occur due to differences in perception and interpretation. Effective communication requires understanding factors like personalities, reputations, unconscious states, perceptions and the environment. Non-verbal communication like eye contact and body language also significantly impact understanding. Finally, the document discusses choosing communication channels and some best practices for virtual negotiations.

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    Chap14role of Communication

    Uploaded by

    api-289149036
    160 views11 pages
    The document discusses the role of communication in managing conflicts and negotiations. It covers distortion in communication that can occur due to differences in perception and interpretation. Effective communication requires understanding factors like personalities, reputations, unconscious states, perceptions and the environment. Non-verbal communication like eye contact and body language also significantly impact understanding. Finally, the document discusses choosing communication channels and some best practices for virtual negotiations.

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    chap14role of communication

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    The document discusses the role of communication in managing conflicts and negotiations. It covers distortion in communication that can occur due to differences in perception and interpretation. Effective communication requires understanding factors like personalities, reputations, unconscious states, perceptions and the environment. Non-verbal communication like eye contact and body language also significantly impact understanding. Finally, the document discusses choosing communication channels and some best practices for virtual negotiations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    160 views11 pages

    Chap14role of Communication

    Uploaded by

    api-289149036
    The document discusses the role of communication in managing conflicts and negotiations. It covers distortion in communication that can occur due to differences in perception and interpretation. Effective communication requires understanding factors like personalities, reputations, unconscious states, perceptions and the environment. Non-verbal communication like eye contact and body language also significantly impact understanding. Finally, the document discusses choosing communication channels and some best practices for virtual negotiations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 11

    R O L E O F C O M M U N I C AT I O N

    HELEN PENG
    CONTENTS
    THE ABILITY OF HAVING A MANAGING A CONFLICT
    THROUGH COMMUNICATION!

    • Distortion in communication
    • Role of communication
    • Use of non-verbal communication
    • Section of communication channel
    DISTORTION IN COMMUNICATION
    • Communication “works” to the degree that a wide variety of information-facts, opinions,
    feelings, preferences, and experiences-is completely and thoroughly shared, and accurately
    received and decoded, leading to mutual understanding.
    • Looking at the individual elements which comprise the communication sequence:
    1. Senders and receivers
    2. Transmitters and receptors
    3. Messages
    4. Encoding
    5. Channels
    6. Decoding
    7. Meaning
    8. Feedback
    DISTORTION IN COMMUNICATION
    What is communicated during negotiation?
    1. Offers and counter-offers
    2. Information about alternatives
    3. Information about outcomes
    4. Social accounts
    5. Communication about process
    How people communicate in negotiation?
    1. The characteristics of language that communicators use
    2. The use of non-verbal communication in negotiation
    3. The selection of a communication channel for sending and receiving
    messages
    ROLE OF COMMUNICATION
    Understanding behavioral factors: Decoding of communication requires
    1. Personalities involved understanding of the parties involved/contet.

    2. Reputation/value/motive/image Missed Parts of Reality

    3. Role of unconscious state (Ego and Id) 1. Invisible: (1) Belief and value;(2) Feeling

    4. Perception differences 2. Visible:

    5. Environment in which communication is Needs


    taking place Motives
    6. Role of sterilize Attitude
    7. Role of ego Behaviour
    8. Role of halo effect
    ROLE OF COMMUNICATION
    S I T U AT I O N U N D E R S T O O D T H R O U G H P E R C E P T I O N

    Your
    My perception of
    perceptionf of Communication context
    the context Motivations Your
    My information
    information perception
    perception
    ROLE OF COMMUNICATION

    Role of Communication in Bargaining Language


    Language-verbal written 1. Simple language
    Body language 2. No legal phrase
    Listening 3. Personal Touch
     Research proved that the communication Body Language
    effectiveness as follows: . Eye contact
    55% visual . Posture
    37% tone and voice . Facial expression
    8% words . Voice
    . Attitude
    ROLE OF COMMUNICATION
    Use of language
    Listening-listen
    1. Look interested
    2. Inquire with questions
    3. Stay on target
    4. Test understanding
    5. Evaluate the message
    6. Neutralize your feelings
    USE OF NON-VERBAL COMMUNICATION

    Use of non-verbal communication


    Make eye contact
    Adjust body position
    SECTION OF COMMUNICATION CHANNEL
    Top ten rules for virtual negotiation
    How to improve communication in negotiation?
    1. The use of questions
    2. Listening
    3. Active listening
    Role Reversal
    Special communication considerations a the close of negotiations

    Avoiding Fatal Mistakes

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