5 To Submit Processes

Application Report Template
5. Processes
5.1 Innovation Capabilities
5.2 Process Management
5.3 Supplier and Partner Management
Org Profile Leadership Customers Strategy People Processes Knowledge Results

5 Processes
5.1 Innovation Capabilities: How the organisation harnesses
innovation to design new products and services as well as their
related production and delivery systems I- S-
Describe how the organisation: S Cl Cl
P
Q a a
D
C s s
s s
a Gathers, evaluates and implements innovative ideas for products, services and
. related processes to create value
Does your organisation have an enterprise innovation architecture that identifies the Y Y Y Y
innovation priorities, and provides the processes to gather, evaluate and implement
innovative ideas for products and services. Please provide some details of such
processes.
b Involves key stakeholders in generating and implementing innovative ideas
. and solutions
How does your organisation encourage your stakeholders to participate in the process to Y Y Y
create innovative ideas and solutions? What are some of the programmes or activities
through which your stakeholders are involved in innovating ideas and solutions?
i. Encourages experimentation while managing financial, reputational or other
risks
Does your organisation have a protected R & D budget, IP legal support and a dedicated Y
logistic and operational support structure to encourage experimentation or Research and
Development without balance sheet, reputational or other risk pressures?
i. Seeks breakthrough improvements in key processes
Does your organisation regularly review and improve key processes with a focus towards
transformational changes or improvements? Please outline some of the programmes and Y
activities that are undertaken by your organisation to drive such transformational
5 Processes
5.2 Process Management: How production, delivery and
support processes for products and services are managed I- S-
Describe how the organisation: S Cl Cl
P
Q a a
D
C s s
s s
a Manages key and support production and service delivery processes to meet
. customer and operational requirements
Provide an overview of the key operations and service activities in your organisation.
Outline some of the workflow systems, processes, and performance measures; provide Y Y Y
some details on the specific methods or techniques which you employ to ensure
effective, consistent, and smooth production and service delivery processes to meet
customer and operational requirements.
b Drives process improvement to improve productivity and ensure timely
. delivery
Does your organisation have a process improvement culture? What are the activities or Y Y Y Y
programmes which your organisation conducts on a regular or periodic basis to drive
process improvement to drive productivity and timely service delivery? How are
outcomes of such programmes and activities measured?
c Sustains key processes in times of emergencies to ensure business continuity
.
Does your organisation have an enterprise risk management framework that addresses Y
the key threats that may disrupt business continuity? What are the key processes that
your organisation has identified, and how are disruptions against these processes
mitigated?
i. Harnesses and protects the knowledge and intellectual property generated
from innovation projects
Y
Does your organisation have a policy and a framework to register and protect knowledge
5 Processes
5.3 Supplier and Partner Management: How key suppliers
and partners for the production and delivery of products and I- S-
Describe S Cl Cl
services are how the organisation:
managed Q a
P
a
D
C s s
s s
a Identifies and manages key suppliers to achieve organisational goals

.
Does your organisation have a process in place to identify the key suppliers and partners
in your business? Does your organisation have a process in place to set stringent quality
and performance indicators to pre-qualify your suppliers and partners? Has your
organisation established standards of performance through which these suppliers and Y Y Y
partners are expected to meet in order for your organisation to achieve its business
goals? Has your organisation communicated its expectations clearly to the suppliers and
partners on a regular basis; how does your organisation pursue improvements with
existing suppliers and partners.
Does your organisation have a best sourcing strategy in place? How far has it achieved
in meeting its best sourcing wish-list?
b Engages key suppliers and partners to co-create products and services
.
Are there avenues for engagement and collaboration with suppliers and partners to
develop new products and services or to improve current delivery systems and Y Y Y
processes to ensure a better business outcome or customer experience? Does your
organisation actively study and engage potential suppliers and partners which can
deliver a leap in qualitative performance in your business?
5 Processes
Use this slide, and as many slides as necessary, to

answer the requirements and guiding questions for
this section.
As a rough guideline, each of the 8 sections should be

less than 3MB in size, and the total Application Report
should be less than 200 slides across all 8 sections.
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in the submission.
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5 To Submit Processes

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Application Report Template

Org Profile Leadership Customers Strategy People Processes Knowledge Results

a Identifies and manages key suppliers to achieve organisational goals

Use this slide, and as many slides as necessary, to

As a rough guideline, each of the 8 sections should be

Feel free to use your own corporate template or deck

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