Work Place

Workplace
English
Book 1
LESSON 1
Meeting for
the First Time
Meeting for the First Time
Checklist
In this lesson, you will learn about . . .

Greeting visitors
Making visitors feel welcome
Making introductions
Get Ready
1. How do you introduce yourself?
Key words/phrases:
Good morning / afternoon / evening.

My name is ____(name)____ .
Example:
Good morning. My name is Karla.
2. What does a receptionist do?

How about an assistant?
Key words/phrases:
Answer the phone

Talk to visitors
Help his or her boss
Schedule meetings
3. Have you ever been late to

something? What happened?
Key words/phrases:
apologize
keep someone waiting

Part A: At Reception
Open with default media player

LISTENING COMPREHENSION
Answer the questions based on the conversation.
b
LANGUAGE NOTES: Word Bank
1. reception n.
Guests must go to the reception area first.
Extension
receptionist n.
Fill out this application and give it to the receptionist
when youre done.
2. industry n.
Kyle doesnt want to work in the car industry now.
3. Sales Department n.
People in the Sales Department often have to work late.
4. expect v.
Please expect a call from Mr. Hawkins next week.
Extension
expectation n.
If your designs meet our expectations, we expect to be
ordering 10,000.
5. complete v.
Sam completed the form and gave it to the secretary.
Extension
completion n.
You will be paid on completion of the mission.
6. security n.
There are five security cameras in the office, so dont do
anything bad!
7. badge n.
The police officer lost his badge and had to get a new
one.
8. hall n.
Kim used the phone in the hall to call her friend.
LANGUAGE NOTES: Phrases
walk up
You should walk up to the clerk and ask him to help you.
fill out
Please fill out this form with black ink.
Extension
fill in
For one part of the test, students filled in blanks with
English words to complete the sentences.
keep sth on
Its cold, so keep your gloves on.
at the end
There is a 7-11 at the end of my street.
LANGUAGE NOTES: Usage Tips

Here you are.
Here you are. is often said when you hand something over to someone.
You can also say Here., Here it is., or Here you go.
A: Pass me the salt.

B: Here you are.
Extension
Here / Here it is / Here you goits the book I promised
to lend you.
LANGUAGE NOTES: Sentence

Patterns
S. + V. while S. + V.
John fell asleep while he was in a meeting.
ENGLISH CORNER
(Possible Answers)
have your name, please
can I help you
wear this visitors badge
complete this form, please

Sample Dialogue
R: Receptionist V: Visitor
R: Hello. How can I help you?

V: Hello. I need to see Mr. Burns.
R: Can I have your name, please?
V: Yes. Im Paul from Q-Mart.
R: Can you complete this security form, please?
V: OK. Here you go.
R: All right. Let me take you to Mr. Burns.
Part B: Meeting Company Guests

C
B
a
1. assistant n.
I need to hire a new assistant to help me.
Extension
assist v.
Can I assist you?
2. meeting room n.
Please be in the meeting room at 5:00 p.m.
3. pleasure n.
It has been a pleasure to work with Carol.
4. afraid adj.
Im afraid that I wont be able to take the job.
5. apologize v.
Mark apologized for the mistake he made.
Extension
apology n.
I accept your apology, but please dont do that again.
6. black adj.
I prefer my coffee black because I dont like milk.
in a hurry
Claire was in a hurry to get to work on time.
right away
Ill get this report done right away.
Extension
immediately adv.
The boss wants that report on his desk immediately.
at once
The teacher wants to see you at once.

Patterns
N. + would be great
A: Are you hungry?
B: Yeah. A snack would be great.
Please let me know if . . .

Please let me know if you have any questions.
ENGLISH CORNER
c
a
b
d

Audio Transcripts
W: Good morning, sir. Where do you want to have your

meeting with Ms. Tims today?
M: My office is too small, so lets have it in the meeting
room.
W: OK. Should I get some coffee for you? You like cream
and sugar, right?
M: I want some coffee, but I like it black.
W: OK. And Ms. Tims wants to bring her assistant with her.
Is that all right?
M: No. Only Ms. Tims and I will be in the meeting.
Sample Dialogue
A: Assistant C: Client
A: Are you Sarah Jones?

C: Yes, I am.
A: Im very sorry, but my boss will be late for your meeting.
Can I get you something to drink while you wait?
C: Sure. Can I have some iced tea, please?
A: No problem. I will get some for you right away.
Part C: Introductions

Listen and fill in the blanks.
A. expected B. introduce
C. waiting D. working
A
C
A. expected B. introduce
C. waiting D. working
D
Answer the questions based on the conversation.
c
1. visitor n.
The company had three visitors come in this afternoon.
Extension
visit v.
I hope you have a chance to visit us again.
2. mind v.
Im glad that Polly didnt mind that she had to work late.
3. finally adv.
Dave finally got a new job. Hes been looking for one
for over a year.
4. project n.
Our department was given a project to complete by the
end of the month.

keep sb waiting
You shouldnt keep a new client waiting for long.
get together
Lets get together after work and have dinner.
get started
The office can get started on your order when youre ready.
have a seat
A: Do you have a minute to talk?
B: Sure. Have a seat.
go for
I could really go for some Thai food for
lunch.
(be) excited about sth

Are you excited about your new job?

Patterns
introduce A to B
Can you introduce me to your boss?
ENGLISH CORNER
e
c
h
a
b
d
f
g
Sample Conversations
I.
Tom: Hi, Joe. This is Rachel.
Joe: Pleased to meet you.
Rachel: Its a pleasure to meet you, too.
II.
Tom: Joe, have you met Rachel?
Joe: No, I havent. Its nice to meet you.
Rachel: Im glad weve finally been able to meet.
REVIEW
Part A: Photographs Listen and choose the sentence that best
describes the photo.
C
(A) There are no people in the
office.
(B) The woman is taking people
to the reception area.
(C) The woman is working at
the reception desk.
(D) The woman is standing in the
A meeting room.
(A) The man is in a hurry.

(B) The man is introducing
himself.
(C) The man is getting coffee.
(D) The man is in reception.
REVIEW
Part B: Question and Response
Listen and choose the best response to the sentence you hear.
A 3. Would you like something to drink?

_____
(A) Yes. I could go for a soda.
(B) Id like cream but no sugar.
(C) Sure. I can get you something.
C 4. Id like to introduce you to Kenny Thomas.

_____
(A) You look pleased.
(B) It was a pleasure.
(C) Nice to meet you.
REVIEW
B 5. Im sorry that I forgot to meet you yesterday.
_____
(A) Im excited about working with you.
(B) Its OK. I didnt mind.
(C) Im happy that we could get started.
B 6. How can I help you?

_____
(A) Im sorry to keep you waiting.
(B) I need to speak to Mr. Humphrey.
(C) Welcome to Holmes Company.
A 7. Are you done with the project?

_____
(A) I finally finished it last night.
(B) I apologize for not helping you.
(C) That would be great. Thanks.
REVIEW
Part C: Short Conversation
Listen and answer the questions.
A
REVIEW
Audio Transcripts
W: Good afternoon. Im Ms. Henrys assistant, Lana.

M: Hello. Im in a hurry right now. Will Ms. Henry be
here soon?
W: I apologize, but Ms. Henry isnt here.
M: Why not? We have plans to get together today.
LESSON 1
Meeting for
the First Time
-The End-

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Workplace

In this lesson, you will learn about . . .

1. How do you introduce yourself?

Good morning / afternoon / evening.

2. What does a receptionist do?

Answer the phone

3. Have you ever been late to

keep someone waiting

Open with default media player

LANGUAGE NOTES: Phrases

LANGUAGE NOTES: Usage Tips

A: Pass me the salt.

LANGUAGE NOTES: Sentence

have your name, please

can I help you

wear this visitors badge

complete this form, please

R: Hello. How can I help you?

Open with default media player

LANGUAGE NOTES: Sentence

Please let me know if . . .

W: Good morning, sir. Where do you want to have your

A: Are you Sarah Jones?

Open with default media player

LANGUAGE NOTES: Phrases

(be) excited about sth

LANGUAGE NOTES: Sentence

(A) The man is in a hurry.

A 3. Would you like something to drink?

C 4. Id like to introduce you to Kenny Thomas.

B 6. How can I help you?

A 7. Are you done with the project?

W: Good afternoon. Im Ms. Henrys assistant, Lana.

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