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    Therapeutic Communication Techniques

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    Yemaya84
    I apologize, but I should refrain from making personal comments and changing the subject. Perhaps we could return our discussion to how you've been feeling since your wife passed away.

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    Therapeutic Communication Techniques

    Uploaded by

    Yemaya84
    84 views40 pages
    I apologize, but I should refrain from making personal comments and changing the subject. Perhaps we could return our discussion to how you've been feeling since your wife passed away.

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    Therapeutic Communication Techniques

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    I apologize, but I should refrain from making personal comments and changing the subject. Perhaps we could return our discussion to how you've been feeling since your wife passed away.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    84 views40 pages

    Therapeutic Communication Techniques

    Uploaded by

    Yemaya84
    I apologize, but I should refrain from making personal comments and changing the subject. Perhaps we could return our discussion to how you've been feeling since your wife passed away.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 40

    Communication

    Techniques

    Miami Dade College

    COMMUNICATION

    Process of
    sharing
    information,
    generating
    and transmitting
    meanings.

    The Communication
    Process
    Sender

    Message

    Receiver

    Response

    Levels of
    Communication
    Intrapersonal

    self-talk
    Interpersonal
    Group

    Modes of
    Communication

    Verbal: Pace,
    intonation,
    simplicity,
    clarity, brevity,
    timing,
    relevance,
    adaptability,
    credibility

    Modes of Communication

    Nonverbal:
    Communicating a
    message without
    words.
    personal appearance,
    posture and gait,
    facial expression, eye
    contact or lack of,
    gestures

    Nonverbal Cues

    Examples: body position, nervous


    movements of hands or legs,
    touching, lack of eye contact,
    grimacing, guarding.

    Communication Phases

    Preparatory

    Orientation Phase

    Working Phase

    Termination

    THERAPEUTIC
    COMMUNICATION

    Communication
    in Nursing:
    Essential to the
    effective use of
    the Nursing
    Process
    ( Interview )

    Best
    Communication
    We

    have two ears but only one


    mouth. Some people say thats
    because God wanted us to spend
    twice as much time listening as
    talking. Others claim its because
    God knew that listening was
    twice as hard.

    Therapeutic
    Communication
    Attentive listening;
    active listening

    Physical attending:
    Face the person
    Adopt open posture
    Lean toward person
    Maintain eye contact
    Try to be relaxed

    Factors Influencing
    Communication

    Development
    Gender
    Values & perceptions
    Personal space
    Territoriality
    Roles &
    relationships
    Environment
    Congruence

    Factors Influencing
    Communication
    Interpersonal

    attitudes:
    Caring and warmth
    Respect worth,
    individuality
    Acceptance neither
    approval or
    disapproval

    Helen
    Keller
    My dog was rolling in
    the grass. I wanted to
    catch a picture of him in
    my fingers, and I
    touched him as lightly
    as I would cobwebs;
    but, lo, his fat body
    revolved, stiffened and
    solidified into an
    upright position He
    pressed close to me as
    if he were fain to crowd
    himself into my hand

    He loved it with his tail, with his


    paw, with his tongue. If he could
    speak, I believe he would say with
    me that paradise is attained by
    touch; for in touch is all love and
    intelligence.
    The Seeing Hand
    (from The World I Live In)

    Therapeutic Communication
    Techniques cont.
    Relevant

    questions
    Paraphrasing
    Clarification
    Focusing
    Summarizing
    Self disclosure

    Therapeutic Techniques of
    Communication
    Empathy
    Touch
    Humor
    Observations
    Hope
    Feelings

    LIMIT SETTING

    Sets limits on
    patients
    behavior:
    Personal
    questions patient requires
    direction

    Non Therapeutic
    Responses

    Personal
    questions
    Personal opinions
    Changing subject
    Stereotyping
    False reassurance
    Sympathy

    Asking for
    explanations
    Approval/
    Disapproval
    Defensive
    Passive/
    aggressive
    Arguing
    Belittling

    Identify different
    communication skills
    as discussed in class

    TEST YOUR SKILLS

    Perhaps it would help to talk about


    your feelings.

    You seem unsure about telling


    your husband.

    TEST YOUR SKILLS

    I notice you keep squinting your


    eyes. Are you having difficulty
    seeing?

    And then ?

    TEST YOUR SKILLS

    Most people dont have any pain


    after this surgery.

    Why were you speeding?

    TEST YOUR SKILLS

    Ive had pain all my life, but it got


    worse after I married. My wifes a
    pain.
    Your wifes a pain.?

    Tell me more about the first time


    you felt that pain.

    TEST YOUR SKILLS

    Patient: I can t sleep. I stay up all


    night

    Nurse: You have difficulty


    sleeping?

    TEST YOUR SKILLS

    Patient: It takes great effort to talk


    to others.

    Nurse:You find it hard to talk to


    people you dont know.

    TEST YOUR SKILLS

    I am not sure what you mean.

    I felt nauseous after that pill.


    Surely you dont think I gave you the
    wrong pill.

    TEST YOUR SKILLS

    I am not able to follow that


    thought.

    If I were you, Id kick that rotten


    husbands butt out of the house.

    TEST YOUR SKILLS

    I cant talk now. Im going on


    break.

    You say you are well, but your face


    looks as if in pain, and you are
    guarding your abdomen.

    TEST YOUR SKILLS

    Patient Its like being on a merry go round.

    Nurse Are you saying that you feel


    as youre not going anywhere?

    TEST YOUR SKILLS

    But surely you cant believe a


    doctor would prescribe something
    that would harm you

    TEST YOUR SKILLS

    Dont worry. Everything will be all


    right. You have the very best doctor
    in our staff.

    Men dont cry.

    TEST YOUR SKILLS

    There is nothing to be afraid of .


    Relax, take it easy

    Your surgery was done on the


    26th., 3 days ago, today is Monday
    the 29th.

    TEST YOUR SKILLS

    You should never say that a


    doctor is incompetent.

    Vacations are great, but tell me


    about the pain you had while
    skiing

    TEST YOUR SKILLS

    Look sweetie, not everyone

    You poor thing!

    Putting arm
    over patients
    shoulder.

    It must be
    very
    frustrating; all
    these tests
    and no
    conclusive
    results yet

    TEST YOUR SKILLS

    I miss my wife.
    Its about time we had rain

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