Emb Final

GROUP 6
Section-F
Submitted by :Sirisha Adiraju(2014281)
Tanu Ahuja(2014297)
U. Bharadwaja(2014307)
Udayan Bhattacharjee(2014309)
Vikrant Gupta(2014324)
Yaseen Mohammed(2014328)
Multi- specialty hospital chain, headquartered in Bengaluru

India's largest and World's most economical healthcare service
provider
Dr Devi Shetty brought the revolution in the Health Sector
One-stop destination for various healthcare requirements
Equitable treatment to all
Began with 300 beds hospital in 2001, now has 6900 beds healthcare
conglomerate with 17 hospitals in 16 Cities across the nation
In metros such as Bangalore, Kolkata, Ahmedabad, and Hyderabad
Present in Tier 2 and tier 3 cities like Jaipur, Raipur, Jamshedpur,
Guwahati, Mysore, Dharwad, Kolar, Shimoga etc
Narayana Health: NARAYANA in Sanskrit means the preserver

of the universe.
Three leaves of Belief: Compassion, Quality, Affordability.
Sunrise: The SUNRISE behind the letters NH marks a new dawn

in healthcare.
Colour: BLUE is the colour of calm, peace and cure.
NH: NH does not have any gaps in between as there is no space for
discrimination while catering to the health needs of every individual.
Narayana Healths vision is "To provide high quality health care, with care and
compassion, at an affordable cost, on a large scale.
Narayana Healths core values are defined by acronym i-CARE.
i Innovation and efficiency: To continuously reduce the cost of delivery of
healthcare and improve reach.
C Compassionate care: To provide accessible care that makes a difference to our
patients.
A Accountability: To honour our commitments with integrity and transparency to our
patients, employees and investors.
R Respect for all: To recognize the contribution of every employee and respect the
rights and the dignity of every patient and employee.
E Excellence: To create a culture of ensuring the highest quality of consistent and
reliable services to our patients and sustainable value for our stakeholders.
HISTORY AND EVOLUTION
HISTORY AND EVOLUTION (Contd.)

1) Narayana Health Firm was founded by Dr. Devi Shetty in the
year 2000 in Kolkata.
2) Till now there are 26 hospitals including Multi-speciality and
Super-speciality in 16 Cities.
3) The firm is opening the branches in foreign in the countrys like
Malaysia and Cayman islands.
4) Till now there are 6000 beds in all the hospitals but they are
planning to 30,000 beds in all hospitals (including old and going
to open) in next 6-7 years.
Narayana Health A dominant tertiary care hospital.

Dr. Devi Shetty- Plan : Inclusive "Walmartization" in health care.
A. HEALTH CITY MODEL
Model applies economies of scale which works in tandem with low
operational costs thus making it affordable to the masses.
1000 bedded cardiac care & a 1400-bed multi-speciality hospital.
Reduced cost per surgery by using shared resources.
Onsite training to doctors - reducing salary costs and helps build
succession plans.
The micro insurance scheme called "Yeshaswini was launched in

2002 in union with Karnataka state government.
Exclusive model encompassing more than 3 million farmers plus

families in the state for outpatient care as well as all surgical
procedures with premium of Rs.18 p.m. from Rs.5 at inception.
This novel idea strives to outreach

to rural people via telemedicine in
association with ISRO. The
program helps millions residing in
villages who seek health guidance.
Some of its unique features are:
Timely attention to villagers by
treating over 53,000 heart patients
in remote locations.
Leveraging latest technology to
reach out to masses.
NH chain boasts of Indias first low

cost hospital in Mysore.
This pilot project has been initiated

with 300 surgical beds. While the
industry average per bed cost is Rs.4050 lakhs, this model reduced the costs
significantly to Rs.15 lakhs thereby
slashing patients charges to a huge
extent.
Natural daylight has been used to
maximum to shrink expenditure on
electricity.
Investments in education, training

and skilling which in turn
augment efficiency and
productivity.
Training for technicians,
paramedics and staff are
conducted and habitual skilling
programmes for nurses are
provided by Indian Nursing
Council and Rajiv Gandhi
University associated with
Nursing Institute.
Patients & staff send complaints

instantly via mobile phone.
Complaints addressed & status
updates sent.
Departments target reductions in
the no. of complaints.
80933 complaints recorded till
date, 99% resolved.
Maintaining excellent service
standards.
There are an average of 150 surgeries every day and an average of

around 80,000 outpatients are seen every month.
Cardiac care:- more than 95000 cardiac surgeries have been done
since existence, which is 8 times at average other Indian hospitals.
Obstetrics and gynecology:- Painless delivery and high risk
management of pregnancy.
Organ Transplant:- Indias largest bone marrow transplant unit. NH
has been one of the first hospitals to introduce steroid-free immunosuppression in transplant patients.
Tele medicine:- The telemedicine services provided by the hospital
are free and more than 21000 cases have been referred using this
service.
It also provides 24 x 7 services of Emergency Care, blood bank,
Laboratory and radiology.
Visa assistance.
Free dental consultation
In house 24x7 interpretation services
Local mobile number.
40 heart surgeries per day
95% success rate in the liver transplant of babies who weigh

less than 10kg
Asias first hospital to implant an artificial heart
Combined kidney and pancreas transplant performed
working towards discovering a medicine to prevent heart

attack.
2010
CNBC & ICICI Lombard, best hospital award

2011
India Shining Star CSR award for exceptional CSR work in health sector
2012
Fast Companies, 36th rank amongst Worlds most innovative companies
Health Service provider Company of the year in Frost and Sullivan India Healthcare excellence
awards
FICCI healthcare award for addressing industrial issues

2013
Best private cardiac hospital in India The week Neilsen Best Hospital Survey, 2013 by NICS,
Bangalore
The Good Company award, Philanthropy Awards, 2013, Forbes India
Financial Times Arcelor Mittal Boldness in Business awards CSR/Environment category
Porter prize for industry architectural shift Inc. innovative award, 2013
http://hbr.org/product/Narayana-Hrudayalaya-Hear/an/505078PDF-ENG
http://articles.economictimes.indiatimes.com/2012-0625/news/32409047_1_healthcare-sector-150-bed-hospitalnarayana-hrudayalaya
http://books.google.co.in/books?id=cRsxku7O06UC&pg=RA1PA32&dq=narayana+hrudayalaya&hl=en&sa=X&ei=KvABVMvRJYi3u
ASr6oI4&ved=0CDsQ6AEwBg#v=onepage&q&f=false
http://www.narayanahealth.org/specialities
http://www.narayanahealth.org/awards

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GROUP 6

Multi- specialty hospital chain, headquartered in Bengaluru

Narayana Health: NARAYANA in Sanskrit means the preserver

Three leaves of Belief: Compassion, Quality, Affordability.

Sunrise: The SUNRISE behind the letters NH marks a new dawn

Colour: BLUE is the colour of calm, peace and cure.

HISTORY AND EVOLUTION

HISTORY AND EVOLUTION (Contd.)

Narayana Health A dominant tertiary care hospital.

The micro insurance scheme called "Yeshaswini was launched in

Exclusive model encompassing more than 3 million farmers plus

This novel idea strives to outreach

NH chain boasts of Indias first low

This pilot project has been initiated

Investments in education, training

Patients & staff send complaints

There are an average of 150 surgeries every day and an average of

Free dental consultation

In house 24x7 interpretation services

Local mobile number.

40 heart surgeries per day

95% success rate in the liver transplant of babies who weigh

Asias first hospital to implant an artificial heart

Combined kidney and pancreas transplant performed

working towards discovering a medicine to prevent heart

CNBC & ICICI Lombard, best hospital award

Fast Companies, 36th rank amongst Worlds most innovative companies

FICCI healthcare award for addressing industrial issues

The Good Company award, Philanthropy Awards, 2013, Forbes India

Financial Times Arcelor Mittal Boldness in Business awards CSR/Environment category

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