Seminar: Business Process Management Chief Information Officers

SEMINAR
BUSINESS PROCESS MANAGEMENT

for
CHIEF INFORMATION OFFICERS

Creating a Dynamic, Innovative,
More Productive & Effective Work Environment
Sponsored By
MEXICO CITY
2014
Enterprise Transformation Group, Ltd.
SEMINAR
for

Patrocinadores
2014
SEMINAR
for

Presented By
Edward G. Lewis
Founder & President
September 4-6, 2014

Mexico City, Mexico
3
2014
SEMINAR LEADER
EDUCATION:
ABD-George Washington U.
MA-Georgetown U.
MBA-U. of Maryland
MS-Columbia U.
BS-USNA
Edward G. Lewis
TEACHING:
U. of Denver
BUSINESS
PROCESS
MANAGEMENT
U. of Colorado
U. of No. Colorado
U. of California
U. of Texas at Dallas
for
Metro State College
CIOs
Georgetown U.
USNA
EXPERIENCE
Consulting, Workshops, Seminars, Executive Coaching & Briefings, Public Speaking
Change Management, Global Value Chain Management, Enterprise Architecture,
E-Business, E-Government, Business Process Management, Knowledge Management,

SCM & CRM, Strategic Planning, Information Resources, Project Management
47 yrs Management, 42 yrs Information Systems, 36 yrs Strategic Planning
4
2014
SEMINAR
OBJECTIVES
1. Learn about the Current Business Environment & Traditional
Process & IT Approaches
2. Understand BPM Concepts and Principles & Macro versus Micro Processes
3. Become Familiar with Best Practices & Five Critical Success Factors for BPM
4. Learn about the Enabling Process & Process Change
Enablers for BPM
5. Become Familiar with Eight-Phase BPM Methodology;
Tools & Techniques; Process Modeling & Analysis; and
Automating Processes
6. Understand the Impact of Current & Future Management
and Technology Issues on Business Processes
5
2014
SEMINAR
OUTLINE
BUSINESS ENVIRONMENT
KEY BUSINESS PROCESS CONCEPTS & PRINCIPLES
MACRO versus MICRO BUSINESS PROCESSES
BEST PRACTICES & CRITICAL SUCCESS FACTORS
THE ENABLING PROCESS & PROCESS CHANGE ENABLERS
A STRUCTURED BPM METHODOLOGY
PROJECT MANAGEMENT FRAMEWORK
PROCESS ARCHITECTURE, MODELING & ANALYSIS
AUTOMATING BUSINESS PROCESSES
BUSINESS PROCESS INTEGRATION & OUTSOURCING
MAJOR PROCESS CHANGE & CHANGE MANAGEMENT
KEY BUSINESS PROCESS MANAGEMENT ISSUES
2014
SEMINAR
DAILY SCHEDULE -- THURSDAY
08:00 - 08:30
Registration
08:30 - 08:45
Introductions
08:45 - 11:05
Business Environment
Concepts & Principles
11:05 - 11:15
Coffee Break
11:15 - 13:35
Macro versus Micro Processes

Best Practices & CSFs
13:35 - 14:30
Lunch
14:30 - 16:50
Process Change Enablers
16:50 - 17:00
Coffee Break
17:00 - 18:00
Workshop
18:00 - 19:30
Cocktail Reception/Networking
2014
SEMINAR
DAILY SCHEDULE FRIDAY
08:00 - 08:30
Registration
08:30 - 11:05
BPM Methodology
11:05 - 11:15
Coffee Break
11:15 - 13:35
Project Management Framework

Process Architecture & Modeling
13:35 - 14:30
Lunch
14:30 - 15:30
Workshop
15:30 - 15:40
Coffee Break
15:40 - 18:00
Automating Business Processes
2014
SEMINAR
DAILY SCHEDULE -- SATURDAY
08:00 - 08:30
Registration
08:30 - 10:50
Business Process Outsourcing

Major Process Change &
Change Management
10:50 - 11:00
Coffee Break
11:00 - 11:40
Workshop
11:40 - 13:10
Key BPM Issues

Seminar Summary
13:10 - 13:40
Review Notes & Questions
13:40 - 15:00
Certification Exam
2014
SEMINAR
KEY ISSUES & QUESTIONS
10
2014
SEMINAR
TOP 10 STRATEGIC TECHNOOGY
TRENDS FOR 2014
11
Mobile Device Diversity & Management

Mobile Apps & Applications
The Internet of Everything
Hybrid Cloud & IT as Service Broker
Cloud/Client Architecture
The Era of Personal Cloud
Software Defined Anything
Web-Scale IT
Smart Machines
State CIO
2014 Priorities
3-D Printing
2014
SEMINAR
FORBES: TOP 10 STRATEGIC CIO
ISSUES FOR 2014
1. Your New Job: Drive Customer-Centric Innovation Throughout Your Business
2. Why The Internet of Things Will Turn Your Business Upside-Down

3. Shatter the Legacy Model of IT Budgeting and Expectations
4. Dazzle Your Customers: Make Them Love Your Company
5. Whos On First? Its a Mobile-First, Cloud-First, Social-First World
6. Blending Art and Science: Why Product Development and IT Must Collaborate
7. Dont Fight Tomorrows War with Yesterdays Technologies
8. Embrace Your Ultimate Metrics: Customer Loyalty Moves in Front
9. Tie Employee Compensation to Knowledge-Worker Productivity
10. Design and Deliver The Transparent Enterprise
12
2014
SEMINAR
TOP CIO BUSINESS & TECHNOLOGY
PRIORITIES IN 2014
Business Priorities
Technology Priorities
1 Increasing enterprise growth
Analytics and business intelligence
2 Delivering operational results
Mobile technologies
3 Reducing enterprise costs
Cloud computing (SaaS, IaaS, PaaS)
4 Attracting and retaining new customers
Collaboration technologies (workflow)
5 Improving IT applications and infrastructure
Legacy modernization
6 Creating new products and services (innovation) IT management
7 Improving efficiency
CRM
8 Attracting and retaining the workforce
Virtualization
9 Implementing analytics and big data
Security
10 Expanding into new markets and geographies
ERP Applications
13
2014
SEMINAR
IDCs PREDICTIONS BEYOND 2014
Existing role of technology management will evolve in a few short years to a set of
roles that includes management of innovation, information intelligence, customer
experience, and digital business presence.
By 2015: 3rd Platform requirements will drive 60% of CIOs to use

enterprise architecture (EA) as a required IT tool, but only 40% will
deploy EA effectively.
Meanwhile, 60% of CIO security budgets for increasingly vulnerable
legacy systems will be 30% to 40% too small to fund enterprise threat
assessments.
Another major trend for 2015 will be a demographic shift to young and
mobile customers, which will require 80% of CIOs in consumer-facing
businesses to integrate IT with public social networks.
14
2014
SEMINAR
By 2016: Over 70% of CIOs will change their primary role from directly
managing IT to become an innovation partner. In this year we'll see
80% of the IT budget based on providing service integration.
Also, before 2017, only 40% of CIOs will rise to the challenge from
CxOs to partner in strategic planning.
15
2014
SEMINAR
By 2017: 70% of CIOs will increase enterprise exposure to risk.
Enterprise business mobility will require 60% of CIOs to support an

agile architecture.
Meanwhile, the transfer of 3rd Platform investments from IT to
line-of-business budgets will require 60% of CIOs to reduce the cost
of infrastructure and operations.
By 2018: Adoption of 3rd Platform IT technologies (combination of

mobile, social, big data & cloud) will redefine 90% of IT roles.
16
2014
SEMINAR
FUTURE STATE FOR CIOs
Leadership focus
BUSINESS STRATEGIST
TRANSFORMATIONAL LEADER
FUNCTION HEAD
Staff expertise
Stakeholder relationship
Key competencies
Differentiated value
Earned Reputation
Top CIOs Become Business Process Czars

17
2014
SEMINAR
SO, WHAT DO CIOs NEED TO KNOW ABOUT
BUSINESS PROCESS MANAGEMENT ??
WHAT IS IMPORTANT TO KNOW FOR SUCCESS ??
18
2014
SEMINAR
WHAT IS A BUSINESS PROCESS ???
HOW MANY PROCESSES ARE THERE ???
WHY MANAGE A BUSINESS PROCESS ???
19
2014
SEMINAR
HOW CAN WE BE MORE CREATIVE
IN DESIGNING AND IMPLEMENTING
INNOVATIVE BUSINESS PROCESSES ???
20
2014
SEMINAR
HOW TO SUCCEED ???
HOW TO OPTIMIZE BUSINESS PROCESSES ???
21
2014
SEMINAR
IS INFORMATION TECHNOLOGY
THE KEY TO SUCCESS ???
IS INFORMATION TECHNOLOGY THE PROCESS ???
CAN INFORMATION TECHNOLOGY BE USED
TO SUPPORT THE PROCESS; IF SO, HOW ???
BE CAREFUL.. THE HYPE CURVE
22
2014
SEMINAR
TECHNOLOGY HYPE CURVE
23
2014
SEMINAR
WHAT IS THE MOST IMPORTANT FACTOR
IN ADDRESSING BUSINESS PROCESSES ???
24
2014
SEMINAR
BUSINESS
PROCESS
MANAGEMENT
PEOPLE
25
2014

Seminar: Business Process Management Chief Information Officers

Uploaded by

Copyright:

Available Formats

Seminar: Business Process Management Chief Information Officers

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Seminar: Business Process Management Chief Information Officers

Uploaded by

Copyright:

Available Formats

SEMINAR

BUSINESS PROCESS MANAGEMENT

CHIEF INFORMATION OFFICERS

Enterprise Transformation Group, Ltd.

CHIEF INFORMATION OFFICERS

Enterprise Transformation Group, Ltd.

CHIEF INFORMATION OFFICERS

September 4-6, 2014

Enterprise Transformation Group, Ltd.

Metro State College

E-Business, E-Government, Business Process Management, Knowledge Management,

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Macro versus Micro Processes

Process Change Enablers

Enterprise Transformation Group, Ltd.

Project Management Framework

Automating Business Processes

Enterprise Transformation Group, Ltd.

Business Process Outsourcing

Key BPM Issues

Review Notes & Questions

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Mobile Device Diversity & Management

Enterprise Transformation Group, Ltd.

2. Why The Internet of Things Will Turn Your Business Upside-Down

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

By 2015: 3rd Platform requirements will drive 60% of CIOs to use

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

By 2017: 70% of CIOs will increase enterprise exposure to risk.

Enterprise business mobility will require 60% of CIOs to support an

By 2018: Adoption of 3rd Platform IT technologies (combination of

Enterprise Transformation Group, Ltd.

Top CIOs Become Business Process Czars

Enterprise Transformation Group, Ltd.

WHAT IS IMPORTANT TO KNOW FOR SUCCESS ??

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

Enterprise Transformation Group, Ltd.

You might also like