Front Office Operation
Front Office Operation
Front Office Operation
OPERATION
INTRODUCTION TO
HOTEL INDUSTRY
DEFINITION
INTRODUCTION
CHANGES IN THE MODE OF
TRANSPORT & TRAVEL
THE ERA OF INNS
HOTEL
HOTEL INDUSTRY-
DEFINITION
Hotel is defined by the British
law as a place where a bonafide
traveller can receive food and
shelter, provided he is in a
condition to pay for it and is in a
fit condition to be received.
HOTEL INDUSTRY-
INTRODUCTION
The Hotel Industry originated in the
6
th
century.
The earliest inns where just large
halls where travellers slept on the
floor along with the animals on
which they travelled.
These conditions prevailed for
hundreds of years until the mode of
travel changed.
CHANGES IN THE MODE
OF TRANSPORT &
TRAVEL
The invention of wheel
resulted in the production of
quicker modes of
conveyance.
The speed of travel
increased the development
of vehicles.
THE ERA OF INNS
Travellers of earlier times belongs to
different segments of society.
They had no other alternatives but to stay
in inns for a night or two while travelling.
To provide accommodation and food for
the travellers many inns were setup along
the frequently travelled roads and
pathways.
Thus inn keeping began its steady
growth and became more popular as time
progressed.
FROM INNS TO
HOTELS
The City Hotel in New
York was first
building solely meant
for use as Hotel.
It was built in the
year 1794.
Hotels began to be
built all over the
world.
CLASSIFICATION OF
HOTELS
LOCATION
NUMBER OF ROOMS
TYPES OF PLAN
LENGTH OF STAY
FACILITIES
LOCATION
DOWNTOWN HOTELS
SUBURBAN HOTELS
RESORT HOTELS
AIRPORT HOTELS
INNS
MOTELS
RESIDENTIAL HOTELS
RETIREMENT HOTELS
FLOATING HOTELS
INTERNATIONAL HOTELS
DOWNTOWN HOTELS
Also called as
Commercial Hotels.
Located at the Heart of
the City.
Rates quoted normally
high.
Businessmen patronize
these hotels.
Standardized service.
SUBURBAN HOTELS
Situated in the
suburbs.
Quieter surroundings.
Moderate to low tariff.
Patronized by budget
guests.
Ideal for conferences,
seminars and
educational programs.
RESORT HOTELS
Located at
islands, hill
stations and
beaches.
Patronized by
vacationers.
Standardized
service.
High tariff.
AIRPORT HOTELS
Situated near
airports.
Ideal for transit
passengers.
High tariff.
Facilities are of
high standard.
INNS
Smaller in size.
With modest
boarding and lodging
facilities.
They are fore
runners of the
modern hotels.
Located in or outside
the City.
MOTELS
Located in highway.
Also known as
Motor Hotels.
Provide car parking,
garage and
accommodation
facilities.
Low tariff.
RESIDENTIAL HOTELS
Also known as
Apartment Hotels.
Rooms are sold monthly
or yearly.
Type of guest are long
staying guest.
Location like Commercial
hotels.
Facilities minimum
comfort a person would
require.
RETIREMENT HOTELS
Cater to the needs of
retired person.
They offer home,
mild recreational
activities to the
senior citizens.
They are not popular
nowadays.
Such establishments
are called Old Age
Homes.
FLOATING HOTELS
Located at the
surface of water
such as sea, lake,
etc.
Facilities as in a
first class hotels.
Many countries
have converted old
luxury ships into
floating hotels.
INTERNATIONAL
HOTELS
Situated in
Metropolitan Cities.
Also called as Full
Service Hotels.
These hotels find
good market in
commercial towns.
NUMBER OF ROOMS
Hotels with 25 rooms are termed as
Small Hotels.
Hotels with 25-100 rooms are termed as
Medium Hotels.
Hotels with 101-300 rooms are termed as
Large Hotels.
Hotels with over 300 rooms are termed as
Very Large Hotels.
TYPE OF PLAN
European Plan Room tariff only.
Continental Plan Room tariff +
Continental breakfast.
American Plan Room tariff + All meals
included (English breakfast + lunch +
dinner).
Modified American Plan Room tariff +
English breakfast + lunch or dinner.
TYPE OF GUEST
Group hotels cater to groups and
rates are on American Plan
Commercial hotels cater to
businessmen and rated are on
European plan.
Family hotels are on American
plan.
LENGTH OF GUEST
STAY
Transient hotels a guest can stay
for a day or even less.
Residential hotels a guest stay for
a month.
Semi-residential hotels
incorporates the features of both
transit and residential hotels.
FACILITIES THE
HOTEL OFFERS
Some facilities of a five star hotels are as
follows:
Express check-in & check-out
High-speed Wi-Fi Internet
24-hour concierge & front desk
24-hour coffee shop
Nightclub
FACILITIES THE
HOTEL OFFERS
Patisserie/cake shop
Swimming pool
Spa & sauna
Gymnasium
Business center
FACILITIES THE
HOTEL OFFERS
Beauty salon
Same-day laundry service
Full service travel desk
Airport & local transfers
Smoking & non-smoking guest
Rooms
FACILITIES THE
HOTEL OFFERS
Foreign exchange conversion
Safe deposit box
Wake-up calls
Multiple languages spoken by staff
Baby sitting service
Doctor-on-call
Free car parking