Technical English

Basics of Technical
Communication







Basics of Technical Communication

Introduction
Language as a Tool of
Communication
The Flow of Communication
The Importance of Technical
Communication
Communication Cycle
Levels of Communication
The Process of Communication
Exercises / Class Activity
What is Communication ?
Communication is the art of transmitting
information , ideas and feelings from one person
to another.

Communication is the process of meaningful interaction among
human beings.






The word communication has its root in the Latin
word communicare, which means to share.
Communication in daily life
Communication in daily life
In our daily life, we encounter various situations involving speech
or writing: conversation with our friends and professors, to achieve
various purposes; seminars, group discussions, and examination;
or interact with superiors and subordinates, conversing with them
face to face or over the telephone, and read and write e-mails,
letters, reports, and proposals.
All these activities have a common denominator

THE SHARING OF INFORMATION

Consider the following example
the sharing of Information:

















If you are still in doubt, you once again request clarification,
and the process continues



You have problem learning
a concept
You request the professor
to explain the concept
Professor receive the request (information) & explain
the concept to you, if satisfied, you thanks the
Professor, communication comes to an end.

Organization & Communication
When you become a part of any
organization, you need to communicate
and communicate effectively.

No organization can survive without
communication. All the activities an
organization undertakes have
communication at their HUB.



For instance, even if you may possess an
excellent academic record, you may not
emerge victorious in an interview if you are
not able to express your ideas clearly to those
on the other side of the table. You may have
observed that people at the pinnacle of their
profession generally have excellent
communication skills, one reason for their
rapid rise up the ladder of success.

Excellent Communication Skill

Hence
Success for YOU in the new global and diverse
workplace requires excellent communication skills!
What are the most common ways
we communicate?




Written Word
The Process of Communication
The process involving the transmission and interchange of ideas, facts, feelings
and knowledge between sender and receiver through an accepted code of symbols
is know as the process of communication. You give, get or share information with
others during this process.

SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response
Essentials of Effective Communication
A common communication Language
Cooperation between the sender and the receiver
Selection of an appropriate channel
A common communication Environment
Correct encoding and decoding of the message
Receipt of the desired response and feedback
Communication Process
1. The sender encodes the message.
2. The message is sent through channel using common language
3. The receiver receive the message
4. The receiver decode the message.
5. If the message is received then there will be a response
(i.e. feedback).
6. Otherwise there has been a breakdown of communication.
7. This may happen because of noise.
8. To complete the communication cycle a response should be
received.
Types of Response
For Example


Notice for a Seminar
Positive Response
Negative Response
Barriers to Communication
Noise
Inappropriate Medium
Assumptions/Misconceptions
Emotions
Language Differences
Poor Listening Skills
Distractions
Perception
General and Technical
Communication
Messages that are non-technical or informal in nature
are categorized as general purpose communication.

Messages pertaining to technical, industrial, or
business matters belong to the category of technical or
business communication.

General and Technical
Communication
General Communication
Technical Communication
Characteristics of General and
Technical Communication
General Communication Technical Communication
Contains a general message Contains a technical message
Informal in style and approach Mostly formal
No set pattern of communication Follows a set pattern
Mostly oral Both oral and written
Not always for a specific audience Always for a specific audience
Does not involve the use of technical
vocabulary or graphics, etc
Frequently involves jargon, graphics,
etc
Levels of Communication
Extrapersonal Communication
Intrapersonal Communication
Interpersonal Communication
Organizational Communication

Extrapersonal Communication

Communication between human beings and
non-human entities is extra-personal.



When your pet dog comes to you
wagging its tail as soon as you return
home from work, it is an example of
Extrapersonal Communication.

A parrot responding to your greeting
is another example
This communication take place within the individual.

Our brain is linked to all the parts of the body by an
electrochemical system.

For example, when you begin to 'feel hot', the information
is sent to the brain and you may decide to 'turn on the
cooler', responding to instructions sent from the brain to
the hand. In this case, the relevant organ is the sender, the
electrochemical impulse is the message, and the brain is
the receiver. Next, the brain assumes the role of sender and
sends the feedback that you should switch on the cooler.
Then the process is complete.


Intrapersonal

Intrapersonal Communication
Without such internal dialogue (intrapersonal
communication), we cannot proceed to the further
levels of communication.

When we are communicate with the other party,
internal dialogue with ourselves continues
concurrentlyplanning, thinking, considering,
and processing information.

Self-motivation, self-determination, and the like
take place at the intrapersonal level.


Intrapersonal Communication
Communication at this level refers to the sharing of information among
people.

Interpersonal communication differs from other forms of communication
in that there are few participants involved, they are in close physical
proximity to each other, and feedback is immediate.

The roles of sender and receiver keep alternating.

This form of communication is advantageous because direct and
immediate feedback is possible. If a doubt occurs, it can be instantly
clarified.

Non-verbal communication plays a major role in the interpretation of a
message in this form of communication due to the proximity of the people
involved.


Interpersonal Communication



Interpersonal Communication
Interpersonal communication can be Formal or
Informal. For example, your interaction with a
sales clerk in a store is different from that with
your friends and family members; the
interaction between the panel members and
the candidate appearing at an interview is
different from the conversation between two
candidates waiting outside.

Depending upon the formality of the situation,
interpersonal communication takes on
different styles.

Interpersonal communication situations
depend on a variety of factors:

1. The psychology of the two parties.
2. The relationship between them.
3. The situation in which the
communication takes place.
4. The surrounding environment.
5. The cultural context.

Organizational Communication

Communication in an organization takes place at different hierarchical levels.
It is extremely necessary for the sustenance of any organization.
*Divisions of Organizational Communication
1. Internal Operational
2. External Operational
3. Personal



Organizational Communication

All communication that occurs in conducting work within
an organization is classified as internal-operational.
* Documents include letters, memos and other correspondence that
originate and terminate within the same organization for example:
stock records, work reports, expense account record, check register
and more.


The work-related communication that an organization
does with people outside the organization is called
external-operational.
*Documents include purchase order, sales slips, customer invoices,
payments to vendors, tax reports and more

All communication in an organization that occurs without
purpose as far as business is concerned is called personal
communication.

Organizational Communication

Mass Communication

Mass communication requires a mediator to transmit information.

The various media for connecting the senders and receivers with each
other are print (magazines ,journals, books or newspapers), electronic
(computer modems) or electrical (TV, radio or video).

This type of communication is used when the messages are for a large audience that is
heterogeneous and anonymous, the approach is impersonal.

Press interviews given by the chairman of a large firm, advertisements for a particular
product or service, take place through mass media.

This type of communication requires utmost care on the part of the sender in encoding
the message.

Oral communication through mass media requires some equipment, such as
microphones, amplifiers, etc., and the written form needs print or visual
media.


Flow of Information Within an Organization
Upward Communication
When subordinates send reports to inform their superiors or to present their findings
and recommendations, the communication flows upward. This type of communication
keeps managers aware of how employees feel about their jobs, colleagues and the
organization in general. Managers also rely on upward communication for making
certain decisions or solving some problems which concern the organization.

Suggestion boxes, employee attitude surveys, grievance procedures, superior-subordinate
decisions (decisions taken for the subordinate by his superior), review reports, statistical
analyses, etc. provide restricted information to top management.

Downward Communication

Downward communication flows from a manager, down the chain of
command. When managers inform, instruct, advise, or request their
subordinates, the communication flows in a downward pattern.
This is generally used to convey routine information, new policies or
procedures, to seek clarification, to ask for an analysis, etc. Also, superiors
send feedback about their subordinates' action through this channel.
Such communication increases awareness about the organization among
subordinates and employees and enables managers to evaluate the
performance of their subordinates.
Downward communication can take any formmemos, notices, face to
face interactions, or telephone conversations. However, this should be
balanced by an upward flow of communication.

Lateral or Horizontal
Communication

This form of communication takes place among peer groups or hierarchically equivalent
employees. Such communication is often necessary to facilitate coordination, save time, and
bridge the communication gap among various departments.

Occasionally, these lateral relationships are formally sanctioned. But generally, they are
informally created to bypass the formal hierarchical channels and further actions promptly.

Lateral communication enables the sharing of information with a view to apprise the peer
group of activities of a department. The Vice President (Marketing) sending some survey
results in the form of a memo to the Vice President* (Production) for further action is an
example of lateral communication. This type of communication is very vital for the growth of
an organization as it builds cooperation among the various branches.


Diagonal or Cross-wise Communication flows in all directions and cuts
across functions and levels in an organization. For example, when a
sales manager communicates directly with the Vice President
(Production), who is not only in a different division, but also at a higher
level in the organization, they are engaged in diagonal communication.
Though this form of communication deviates from the normal chain of
command, there is no doubt that it is quick and efficient.

The increased use of e-mail also encourages cross-wise
communication. Any employee can communicate via e-mail with
another employee, regardless of the receiver's function or status. Since
there is no specific line of command, diagonal communication is also
referred to as cross-wise, radial, or circular communication, depending
upon the structure of the organization. For instance, a Managing
Director could directly call a supervisor and give instructions.

Diagonal or Cross-wise
Communication
Technical communication plays a pivotal role in an organization, whether it is a business
enterprise, an industry, or an academic institution. All managerial or administrative
activities involve communication, be it planning, organizing, recruiting, coordinating, or
decision-making. When you write reports, give instructions, or read brochures and
manuals, you are involved in the process of communication. Communication serves as an
instrument to measure the success or growth of an organization. For example, papers
published by research and development organizations bring to light their progress.

The success of any organization is largely recognized by the quality and quantity of
information flowing through its personnel. When the CEO of an organization presents
his company's achievements in a meeting, each of the participants comes to know of
these milestones.
Importance of Technical
Communication
Importance of Technical
Communication
Technical communication in an organization can be divided into two parts: oral and
written. Both are equally important, as it cannot be specified which of these is used more
in an organization.

It is not necessary that all these forms of communication should exist in an organization.
If the organization is very large, for example, a university with various affiliated
institutions, or a business enterprise with branches across the nation and abroad, it may
have all these forms of communication, whereas a smaller educational institution or
business may not have all of them. Therefore, its importance can never be ignored.

FORMS OF ORAL AND WRITTEN
COMMUNICATION
Oral Forms Written Forms
Face-to-face conversations Memos
Telephone conversations Letters
Meetings E-mails
Seminars Faxes
Conferences Notices
Dictation Circulars
Instructions Newsletters
Presentations Reports
Group discussions Proposals
Interviews (employment, press) Research papers
Video conferences Bulletins
Voice conferences Brochures
Manuals
In-house journals