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    Business Communication-Outline

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    Aminul Islam Amu
    This document discusses the key aspects of business communication including: 1) It defines business communication and examines the difference between social and business communication. It also explores the importance of effective communication and different communication processes. 2) It analyzes various channels of communication used in business like verbal, written, electronic, and non-verbal communication. 3) It outlines different types of communication used in businesses like downward, upward, horizontal, and cross-channel. It also examines tools for internal communication and different media used for mass communication.

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    Download as DOC, PDF, TXT or read online from Scribd

    Business Communication-Outline

    Uploaded by

    Aminul Islam Amu
    299 views5 pages
    This document discusses the key aspects of business communication including: 1) It defines business communication and examines the difference between social and business communication. It also explores the importance of effective communication and different communication processes. 2) It analyzes various channels of communication used in business like verbal, written, electronic, and non-verbal communication. 3) It outlines different types of communication used in businesses like downward, upward, horizontal, and cross-channel. It also examines tools for internal communication and different media used for mass communication.

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    This document discusses the key aspects of business communication including: 1) It defines business communication and examines the difference between social and business communication. It also explores the importance of effective communication and different communication processes. 2) It analyzes various channels of communication used in business like verbal, written, electronic, and non-verbal communication. 3) It outlines different types of communication used in businesses like downward, upward, horizontal, and cross-channel. It also examines tools for internal communication and different media used for mass communication.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    299 views5 pages

    Business Communication-Outline

    Uploaded by

    Aminul Islam Amu
    This document discusses the key aspects of business communication including: 1) It defines business communication and examines the difference between social and business communication. It also explores the importance of effective communication and different communication processes. 2) It analyzes various channels of communication used in business like verbal, written, electronic, and non-verbal communication. 3) It outlines different types of communication used in businesses like downward, upward, horizontal, and cross-channel. It also examines tools for internal communication and different media used for mass communication.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 5

    Business Communication

    Introduction:
    Meaning of communication and business communication
    Nature of communication
    Social communication
    Difference between social communication and business communication
    Management of effective communication
    Requirement of effective communication
    Purpose of communication
    Functions of communication
    Importance of communication in business
    How communication can increase efficiency of management in an organization

    The Communication Process:

    Meaning of the communication process


    Essential elements of communication process
    One-way versus two-way communication
    Communication models
    Difference between the communication process and model

    Channels of Communication:

    Media of communication
    Verbal communication
    Written communication
    The media used in written communication
    Benefits and demerits of written communication
    Oral communication
    Channels of oral communication
    Merits and demerits of oral communication
    Conditions when oral communication is more effective
    Difference between oral communication and written communication
    Electronic communication
    Non-verbal communication
    Types of Communication:

    Levels of communication
    Methods of communication
    Direction of communication
    Downward communication
    Upward communication
    Horizontal communication
    Diagonal communication
    Cross channel communication
    External communication
    Internal communication
    Informal communication

    Mass Communication:

    Meaning
    Role or importance of mass communication in business
    Objectives of mass communication
    Basic functions of mass communication
    Mass communication media
    Mass communication agencies

    Business letters:

    Meaning
    Features of a business letter
    Purpose of a business letter
    Functions of a business letter
    Elements or parts of a business letter
    Types of business letter
    Circular letter
    Inquiry letter
    Letter of order
    Letter of complaint
    Tools of Internal Communication

    Memorandums
    Difference between memo and letter
    Office orders
    Circulars

    Meetings:

    Definition of meeting
    Types of meetings
    Notice
    Requisites of a valid notice
    How to conduct formal meeting
    Agenda
    Starting the meeting
    Discussion
    Closing the meetings

    Business Report:

    Meaning
    Characteristics of a business report
    Essential qualities of a business report
    Types of reports
    Difference between a long report and short report
    Difference between an informal and formal report
    Preparatory steps to writing a report
    Writing the final report
    Documenting reports
    Preparing bibliography
    Employment Communication or Job letter:

    Definition letter of employment


    What is resume or curriculam vitae
    Developing resume or make up the resume
    Types of application letter
    Definition of application letter
    Factors to be considered for drafting appointment letter
    Definition of joining letter
    Definition of resignation letter
    How to write a joining or resignation letter

    Reference Books:

    Business Communication- Theory and Application


    M. Omar Ali
    Business communication
    Dr. M.Ataur Rahman/Professor Murtaza Ali and others

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