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    Importance of Communication Skills

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    yatindra
    This document discusses the importance of communication skills and effective communication. It covers communication networks in organizations, including formal and informal networks; directions of communication flow, such as downward, upward, and horizontal; barriers to communication like poorly expressed messages and emotional interference; overcoming communication barriers; principles of effective communication; channels of communication; and communicating across cultures.

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    Importance of Communication Skills

    Uploaded by

    yatindra
    3K views13 pages
    This document discusses the importance of communication skills and effective communication. It covers communication networks in organizations, including formal and informal networks; directions of communication flow, such as downward, upward, and horizontal; barriers to communication like poorly expressed messages and emotional interference; overcoming communication barriers; principles of effective communication; channels of communication; and communicating across cultures.

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    This document discusses the importance of communication skills and effective communication. It covers communication networks in organizations, including formal and informal networks; directions of communication flow, such as downward, upward, and horizontal; barriers to communication like poorly expressed messages and emotional interference; overcoming communication barriers; principles of effective communication; channels of communication; and communicating across cultures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    3K views13 pages

    Importance of Communication Skills

    Uploaded by

    yatindra
    This document discusses the importance of communication skills and effective communication. It covers communication networks in organizations, including formal and informal networks; directions of communication flow, such as downward, upward, and horizontal; barriers to communication like poorly expressed messages and emotional interference; overcoming communication barriers; principles of effective communication; channels of communication; and communicating across cultures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 13

    Importance of

    communication skills
    Communication

     Communication is the process of


    sending and receiving messages
    COMMUNICATION
    NETWORKS

     Formal communication network :


    follows the hierarchical structure
    of the organization, or the "chain
    of command."
     Informal communication
    network: Involves
    communication that follows the
    "grapevine."
    DIRECTION OF
    COMMUNICATION FLOW
    Downward communication - flows from upper management down
    to the employees at lower ranks.
     Job instruction
     Ideology
     Information
     Feedback

    Upward communication is initiated by those at the lower levels of the


    organization
     positive,
     timely,
     support current policy,
     be sent directly to the person who can act on it,

    and have intuitive appeal
    Horizontal Communication.
    flows across the organization

    3. There are more employees


    than managers, and

    2. Employees at the same level


    feel more comfortable talking
    with each other than with
    people at different authority
    levels
    THE COMMUNICATION
    PROCESS
    BARRIERS TO
    COMMUNICATION
     Badly Expressed Message
     Loss in Transmission
     Insufficient Knowledge of the Subject
     Information Overload
     Emotional Interference
     Lack of Sensitivity to Receiver
     Poor listening
     Attitudes and Behaviors
    Overcoming
    Communication Barriers
     Use of Simple Language
     Restrain Emotions
     Active Listening
     Feedback
    PRINCIPLES OF COMMUNICATION

     Know your audience.


     Know your purpose.
     Know your topic.
     Anticipate objections.
     Achieve credibility with your audience.
     Follow through on what you say.
     Communicate a little at a time.
     Present information in several ways.
     Develop a practical, useful way to get feedback.
     Use multiple communication techniques.
    7 C’s of Effective
    Communication
     Conciseness
     Concreteness
     Clarity
     Completeness
     Courtesy
     Correctness
     Consideration
    The role of
    communication
     Relevancy
     Responsible
     Remembrance
    CHANNELS OF
    COMMUNICATION
    Face to Face
    Interactive TV-high speed
    connections (two way)
    Video-Voice / Data Channel (one
    way)
    Telephone
    E-mail
    Personal written correspondence
    Formal written message
    Public speaking
    Data Reports
    Broadcast e-mails / reports
    COMMUNICATION ACROSS
    CULTURES
     Expression of disagreement
     Promptness and punctuality
     The importance of relationships
     Respect for authority
     Addressing people
     Nonverbal behaviours

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