IT Essentials 5.

0 Overview
December 2012

Overview

1
2 3 4

5
6

Instructor Training

Course Design

Virtual Tools

Scope and Sequence

Equipment

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Subtitle: Size 24, Left Aligned

A comprehensive overview of computer hardware

and software with an introduction to advanced concepts

Designed for students pursuing careers in IT who

want practical knowledge of how different types of computing devices work

Provides an engaging interactive experience with

hands-on labs, rich assessments with immediate diagnostic feedback, Cisco Packet Tracer simulation activities, and virtual learning tools certification exams

Helps prepare students for new CompTIA A+ Available in Cisco NetSpace with an improved

learning and teaching experience

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

 New course design aligns with CompTIA A+ exam topics New and updated content
New mobile device content New client side virtualization skills Expanded Windows 7 OS topics Increased troubleshooting skills Increased networking and security skills Updated skills review exam New checkpoint exam and practice final exam Reported errors in prior version corrected

Updated Cisco Packet Tracer activities

Packet Tracers rich simulation environment allows students to experiment with network behavior and develop problem solving and troubleshooting skills
2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 5

 ITE 5.0 is available only on Cisco NetSpace

Users must upgrade to Cisco NetSpace to access course materials

Instructor training classes are only available on NetSpace

Benefits of NetSpace course delivery

Curriculum can be accessed through mobile devices Improved user interface experience
Ability to control size of font, chapter text area, and media area

Course management flexibility for instructors

Ability to reorder course chapters Ability to add course content, including videos, documents, and links Ability to add assignments and add or modify existing quizzes Ability to access all related resources from inside the course

Communication and collaboration tools, including groups, discussion threads, and course calendar with automatic notifications
2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

 Click course module links to expand or hide chapters

Click shaded part of scroll bar to expand or minimize text and media screens

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

 Offers an excellent introduction to the IT industry Provides interactive exposure to personal computers,

hardware, mobility, and operating systems

Learning by doing: hands-on activities and labs help

students become familiar with how to safely and securely install, configure, maintain, upgrade, and troubleshoot personal computer systems
Anytime learning: course text, assignments, quizzes,

and discussions are supported on mobile devices

Provides immediate question-level assessment feedback

to monitor progress and support learning

Helps students prepare for CompTIA A+ certification

exams
Supports development of career skills needed to

succeed in entry-level IT jobs

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

10

 Students seeking career-oriented, entry-level hardware and software skills to prepare

for careers in technical support roles and information and communications technology (ICT)
Students who want to gain skills and working knowledge of how computers work, how

to assemble computers, and how to troubleshoot hardware and software issues

Students at many education levels and types of institutions including high schools,

secondary schools, universities, colleges, career and technical schools, community organizations, and other non-traditional learning environments

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

11

ROUTE: Implementing IP Routing

Network Professional Network Specialist Network Associate Network Technician IT Technician

IT Essentials

Networking for Home and Small Businesses Working at a Small-to-Medium Business or ISP Introducing Routing and Switching in the Enterprise Designing and Supporting Computer Networks

Network Fundamentals Routing Protocols and Concepts LAN Switching and Wireless Accessing the WAN

SWITCH: Implementing IP Switched Networks TSHOOT: Troubleshooting and Maintaining IP Networks CCNA Security

CCNP CCNA Security

CCNA Discovery IT Essentials

CCNA Exploration

Cisco Packet Tracer

Student Networking Knowledge and Skills

2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 12

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

13

2009 Edition
A+ Essentials 220-701

2012 Edition
220-801

A+ Practical Application 220-702

220-802

New certification exams were announced in October 2012 220-700 series exams will be available until August 31, 2013 Both the 220-801 and 220-802 exams must be passed for CompTIA A+

certification
Student vouchers are available for 800-series exams through the

CompTIA Authorized Partner Program

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

14

220-801
PC Hardware Networking Laptops Printers Operational Procedures

220-802
Operating Systems Security Mobile Devices Troubleshooting

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

15

ITE v5.0 Chapter 1. Personal Computer

220-801 exam

220-802 exam

2. Lab Procedures 3. Computer Assembly

4. Preventive Maintenance 5. Operating Systems 6. Networks 7. Laptops 8. Mobile Devices 9. Printers 10. Security 11. IT Professional 12. Advanced Troubleshooting
2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

 Delivered in Cisco NetSpace, with improved

user interface and learning environment features and functionality 12 chapters and chapter exams Approximately 600 assessment items 1 skills review exam, 1 checkpoint exam, 1 practice final, 1 final exam, 1 skills-based assessment, 2 A+ practice certification exams Approximately 180 hands-on labs and activities 8 Cisco Packet Tracer activities Aligned with the latest CompTIA A+ certification exams New translated versions will be based on 5.0
Cisco Public 17

2012 Cisco and/or its affiliates. All rights reserved.

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

18

Course Chapters and Goals

Ch. 1 Introduction to the Personal Computer Goal::Describe a personal computer system Lab Procedures and Tool Use Goal: Demonstrate safe lab procedures and proper tool use. Computer Assembly Goal: Demonstrate safe lab procedures and proper tool use. Overview of Preventative Maintenance and Troubleshooting Goal: Explain the basic rules of preventive maintenance and the troubleshooting process. Operating Systems Goal: Install, upgrade, navigate and troubleshoot various operating systems. Networks Goal: Describe, create and maintain a network. Ch. 7 Laptops Goal: Describe how laptops are constructed, basic configuration, maintenance, and troubleshooting. Mobile Devices Goal: Describe operating systems, basic configuration, maintenance, security, and repair for mobile devices. Printers Goal: Demonstrate range of procedures required for printers. Security Goal: Explain importance of security, describe procedures, and perform security measures. The IT Professional Goal: Describe the communication and related skills needed by an IT professional. Advanced Troubleshooting Goal: Perform advanced troubleshooting procedures on computers, operating systems, laptops, printers, and networks.

Ch. 2

Ch. 8

Ch. 3

Ch. 9

Ch. 4

Ch. 10

Ch. 5

Ch. 11

Ch. 6

Ch. 12

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

19

After completing the course, students will be able to perform the following tasks:
Define information technology (IT) and describe the components of a personal computer Describe how to protect people, equipment, and the environment from accidents, damage, and contamination Perform a step-by-step assembly of a desktop computer Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process Install and support the Windows 7 operating system Upgrade or replace components of a laptop and printer, based on customer needs Describe the features, characteristics and operating systems of mobile devices Configure computers to connect to an existing network Implement basic hardware and software security principles Apply good communications skills and professional behavior while working with customers Perform preventive maintenance and basic troubleshooting Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

20

 Latest documents are posted on the IT Essentials Resources

page on Cisco NetSpace

IT Essentials Scope and Sequence IT Essentials FAQs IT Essentials Datasheet IT Essentials At-A-Glance IT Essentials Overview Presentation

Promotional video available on IT Essentials course overview

page
Visit CompTIA for A+ certification information

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

21

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

22

 Hardware
One gigabyte (GB) RAM (Windows 7 32-bit) or Two GB RAM (Windows 7 64-bit) (2 x 512 MB or 2 x 1GB suggested)
Some labs will require one module of RAM to be uninstalled or the simulation of a faulty module for troubleshooting purposes. 1 GB is the minimum requirement to run the full functions of Windows 7 Professional

Software
Microsoft Windows 7 Professional (Media CD)

Additional Items/Resources
One Internet connection for Internet searches and driver downloads (this could be the instructor's workstation) One printer or integrated printer/scanner/copier for the class to share One Linksys wireless router/switch or equivalent for the class to share, Linksys model WRT E2500

NDG NETLAB+ can be used to complete the majority of labs

Complete list available on Equipment Lists by Curriculum page

2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 23

 Lab size of 12-15 students for hands-on lab activities

Recommend ratio of 1 Lab PC per student

Some lab activities require the student Lab PCs to be connected

to a local network
2 instructor workstations
1 connected to Internet to search for and download files Other instructor workstation used for hands-on lab demonstrations

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

24

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

25

 ITE 4.0 or 4.1 instructors

No instructor training required

Review of instructor resources recommended

New ITE instructors

Required to complete training through an Instructor Training Center (ITC) Must successfully pass skills-based assessment Instructor Fast Track option available to those with prior subject matter knowledge Fast Track enrollment prerequisites (one or more of following):
1. Hold a current, valid CompTIA A+ certification

2. Formal evidence of one year of recent experience in computer repair field

3. Formal evidence of having taught two classes in the subject area

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

26

Instructor Resources
Resource Description Location

Instructor Resource Spotlight Are You Ready? Overview PPT Release Notes ITE 5.0 Teaching PPT ITE 5.0 Planning PPT Instructor Checklist
2012 Cisco and/or its affiliates. All rights reserved.

Web page with helpful links to important instructor resources Activity to bring awareness to technology changes in ITE 5.0 Presentation explaining high level concepts, changes and site navigation Overview of major changes with detailed description of changes from previous version Explanations and tips for teaching course topics

ITE Offerings page

Instructor Professional Development Academy

One PowerPoint for each chapter covering objectives, teaching analogies, and best practices
Checklist to assist instructors as they prepare to teach a course

Items will be placed in ITE Resource folder and a link will be available on the ITE Offerings web page

Cisco Public

27

1. Prepare

2. Become Aware

3. Teach Teach ITE 5.0

Tutorials Instructor PowerPoints Partner communications Communities

Are you Ready? activity to become aware of technology updates

Open an ITE 5.0 class

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

28

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

29

 Two standalone tools are provided with the curriculum in the IT

Essentials Resource Folder

Virtual Desktop Virtual Laptop

Designed to supplement classroom learning and provide

interactive learning opportunities

Both provide a virtual hands-on experience where physical

equipment access is limited

Enable students to virtually disassemble and reassemble

desktops and laptops

The following slides demonstrate the Virtual Laptop introductory

tutorial
2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 30

Or click the Skip button to go directly to using Virtual Laptop

Click the arrow to view the brief tutorial

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

31

Learn mode

Step-by-step instructions for removing and installing components

Self-check for understanding Test mode Information about laptop features and components

Explore mode

2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

32

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

33

 2012 Cisco and/or its affiliates. All rights reserved.

Cisco Public

34

Thank you.