KIP System K Software Service Manual and Troubleshooting Guide (v50 April 2020)
KIP System K Software Service Manual and Troubleshooting Guide (v50 April 2020)
KIP System K Software Service Manual and Troubleshooting Guide (v50 April 2020)
1
Contents
System Info/Setup .................................................................................................................................................... 4
KIP System K Passwords ..................................................................................................................................... 4
Imaging the KIP KCS .......................................................................................................................................... 5
Starting the Restore process ............................................................................................................................ 5
Restoring the System K Hard Drive (from DVD/USB) ...................................................................................... 6
After the Restore Procedure is Complete (if no backup is to be used) ..................................................... 8
KIP Backup Utility ............................................................................................................................................. 11
KIP Restore Utility (Using the Backup file created) ....................................................................................... 14
Updating the KIP System K software ............................................................................................................. 17
How do Auto Updates work – What Conditions are needed? ................................................................. 20
Enable/Disable Stacker on 7570K and 7170K .............................................................................................. 20
Print Queue Process ........................................................................................................................................ 22
KIP System K File Structure .............................................................................................................................. 23
KCS (F:) LogFiles: .............................................................................................................................................. 24
KCS (F:) PrintManagementData .................................................................................................................... 25
KCS (F:) PrintManagementData\PrintManagementService ..................................................................... 26
KCS (F:) PrintManagementServiceCore ....................................................................................................... 27
KCS (F:) PrintManagementData\PrintManagementPrintService .............................................................. 27
SCP Services ..................................................................................................................................................... 29
Keystroke Tips ................................................................................................................................................... 30
PrintPro.Net Configuration Settings Defined ................................................................................................ 31
KCS Service Tiles............................................................................................................................................... 46
System K SNMP Job Status Values ................................................................................................................. 59
SystemK Controller: Network Identification via IEEE 802.1x ........................................................................ 60
Ports Needed for KIP ....................................................................................................................................... 61
LDAP Configuration Examples ....................................................................................................................... 62
How To ..................................................................................................................................................................... 68
Importing Accounting Data From KS8 (IPS) to System K (KCS) – Creating your own .csv file. ............... 68
How to update ALL new entries – Creating your own .csv. ....................................................................... 69
Transferring IPS/KCS Accounting to System K – Using KIP Track and KIP Accounting Center ................ 70
Editing the Host File – Work Around for No DNS Resolution. ....................................................................... 77
Editing the Main System XML file to contain the KeyCode ........................................................................ 79
Adjusting Sleep Timers in the XML .................................................................................................................. 80
HPGL Parameters – These settings can be used when creating a new HPGL Preset. ............................ 81
Manually Backing up Mailboxes ................................................................................................................... 83
Capturing the Scanning Log Files and Data ............................................................................................... 84
Capturing the Spool Data From Windows Driver Printing ........................................................................... 84
How to Enable the GFF Debug Options ....................................................................................................... 85
How to remove paper Size editing a XML file .............................................................................................. 87
Importing accounting data into KIP Accounting Center via command prompt. ................................. 94
How to change the password for an existing user with .csv file and Command line update .............. 95
System K GMail Mailbox Settings ................................................................................................................... 96
How to tell if a PDF is Created Color or Monochrome ............................................................................... 98
How to manually edit .XML to set Dealer information on touchscreen. ................................................ 100
How to Force 16 Point Calibration on the Touchscreen ........................................................................... 101
How to Create SMB Share or Hotfolder on Local Workstation ................................................................. 101
How to Setup Smart Printing ......................................................................................................................... 105
Adding Onscreen Buttons for 3rd Party Applications v2.2 and Lower .................................................... 106
Adding Onscreen Buttons for 3rd Party Applications v2.3 and Higher ................................................... 113
How to Disable Ipv6 on the KIP .................................................................................................................... 121
How to Setup NetGard CAC Reader ......................................................................................................... 122
How to Reset KIP Tiers Password .................................................................................................................. 122
Trouble Shooting .................................................................................................................................................. 123
KIP PrintPro - Fails to Install from PrintPro.Net .............................................................................................. 123
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KIP PrintPro - Fails to Open 1 ......................................................................................................................... 124
KIP PrintPro - Fails to Open 2 ......................................................................................................................... 124
Errors with KIP Accounting Center – Gather Logs ..................................................................................... 126
KIP Accounting Center Not Logging In ...................................................................................................... 126
Random lines in Text...................................................................................................................................... 127
Onscreen Keyboard Issues ........................................................................................................................... 127
HDI Driver Debug Logging ........................................................................................................................... 128
AutoCAD 2018 font Issue with WPD ............................................................................................................ 129
Windows Driver Revit 2016 Crash................................................................................................................. 130
Windows Driver Time Out Causes Crash ..................................................................................................... 131
Windows Driver and RDP .............................................................................................................................. 134
Windows Driver Shows “Offline”: ................................................................................................................. 135
Windows Printer Driver shows “Offline” – Continued ................................................................................ 138
Windows Driver Fails to Install ....................................................................................................................... 139
Auto Disconnect Hotfolder/SMB ................................................................................................................. 140
Resolved issues (just for reference) .................................................................................................................... 141
Capturing a Job Ticket ................................................................................................................................. 141
Plot Files Display Rotated or Upside Down in ImapgePro (PrintPro) ........................................................ 145
Gathering Debug Logs ................................................................................................................................. 146
Scanner Not Found After Restoring Hard Drive ......................................................................................... 150
KIP PrintPro - Unable to add files after reimaging ..................................................................................... 153
Troubleshoot Performance ........................................................................................................................... 154
KeyCode Shows Invalid But It Is Correct ..................................................................................................... 155
KCS Touchscreen Not Launching on Re-Boot ........................................................................................... 156
Touchscreen Locks up .................................................................................................................................. 157
OpenAPI Test Tool.......................................................................................................................................... 159
TraceViewer ................................................................................................................................................... 167
After Update KIP PrintPro will not Accept .PDF files................................................................................... 168
3
System Info/Setup
KIP System K Passwords
Service
Username - Service
Administrator
Username - Administrator
VNC
4
Imaging the KIP KCS
Introduction
The following instruction procedure will walk a technician through the process of Imaging the KIP System K
series printers. This can be done using a DVD restore image provided by KIP.
Prior to Imaging
Note: Before beginning this process consider backing up the existing settings.
• IP address
• Printer Name
• License
• Mailboxes
Note: If a folder is attached to the KIP Printer please back up the following .xml file that contains the folder
presets. This will be necessary to restore the current folder settings.
In the System Tray of the KCS is a Backup tool, run this to back up the KCS.
Do not use this procedure on any KIP Model computer or controller other than
the noted printer models above.
Requirements:
• USB Keyboard
• Restore DVD
• Option Keycodes
• Network IP Address
5
Restoring the System K Hard Drive (from DVD/USB)
Please Note: this restore procedure is the same for the KIP 770K, 7170K, 7770K, 7970K, 940
800 Series and 900 Series printers.
Hit “Enter”
6
Step Action Illustration
Select “Go”
7
After the Restore Procedure is Complete (if no backup
is to be used)
Once the Restore procedure is complete it will be necessary to set the Printer up. There are
certain items that will need to be addressed for proper functionality of the KIP System K Printer.
The following steps will address these settings.
8
Step Component Function
4. When opening "SETTINGS"
screen at an initial start-up of
the printer, there are items
which are red.
9
Step Component Function
9. KeyCode – Enter the KeyCode
to activate the purchased
features of the KIP Printer.
11. Scanner -
10
KIP Backup Utility
The KIP System K Backup Utility is designed for ease of use by the KIP trained Technician. The
New utility can be found in the System Tray of the KIP System K Printer.
11
Step Action Illustration
12
database and create a new
database.
• Logging Options:
o When active, will
capture the GFF Data
for each selected
modual. This should
not be left enabled as
the data collected can
be quite large.
5. Once the location is selected the
backup process will begin.
• Operation Successful!
13
KIP Restore Utility (Using the Backup file created)
The KIP System K Restore Utility is designed for ease of use by a KIP trained technician. This utility can
be found in the system tray of the KIP System K Printer. This will allow for restoration of certain settings
from specific KIP Models to other specific KIP Models.
• Any System K 7x Series to any System K 7x Series (Black and White Systems)
Note: Items may or may not be available depending on the KIP Printer model the Backup was taken
from and the KIP Printer model the restore is applied.
NOTE: IF UPDATING THE SYSTEM FROM 1.X TO 2.X THE BACKUP CANNOT BE USED AND
ITEMS MUST BE ENTERED AGAIN!! IT IS NOT POSSLBLE TO USE THE 1.X BACKUP ON ANY
2.X SYSTEM!
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Step Action Illustration
3. Restore: Allows for the selection of which Note: Items may or may not be available depending on
items will be restored. the KIP Printer model the Backup was taken from and
the KIP Printer model the restore is applied to.
• Network/Host Settings - Network
settings and host name are restored.
• Accounting Configuration
• System Presets
• System Notifications
• Printer/Scanner Counters
For example: This is from a 870 serial number
• Model Specific Settings applied to the same 870 serial number all options
are available.
4. Restore: Allows for the selection of which items Note: Items may or may not be available depending on
will be restored. the KIP Printer model the Backup was taken from and
the KIP Printer model the restore is applied to.
Network/Host Settings - network settings and
host name are restored. – Not Allowed
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Step Action Illustration
5. Restore: Allows for the selection of Note: Items may or may not be available depending
which items will be restored. on the KIP Printer model the Backup was taken from
and the KIP Printer model the restore is applied to.
• Network/Host Settings - Network
Settings and host name are
restored. - Not Allowed
• Accounting Configuration
• System Presets
• System Notifications
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Updating the KIP System K software
Please note: this update file is a .zip file. DO NOT extract (unzip). Extracting/Unzipping this file
will cause it not to install correctly.
1. Select Guides
2. Select Help
4. Select Settings
6. Select Install
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Step Action Illustration
KIP PrintPro -
KipPrintProSetup_Package(version number
here).
KIP Status -
KipStatusSetup_Package(version number
here).
9. Select Open
18
Step Action Illustration
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How do Auto Updates work – What Conditions are
needed?
1. DNS Name Resolution on Server – needs to return domain suffix as well.
2. Modify the host file on each workstation – needs to return domain suffix as well.
3. Will only update the SW Automatically if the original printer the software was pulled from is
updated. – Tied to the host that SW was pulled from.
4. Under the %appdata% folder delete the PrintPro folder. When this is rebuilt, only the original
printer connection will be loaded.
Connection method
Change of setting in
KIP Model Stacker Type (Switch between BUD Setting
Touch UI
enable and disable)
K133 –
N/A - - -
KIP 770
K137 –
Automatic Available (See NOTE
KIP 7770 K54 N/A
recognition in below)
KIP 7970
K142 – K142
Switched in BUD Available N/A
KIP 940 exclusive
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KIP7170/7570
Connectable to the K54 stacker with having a communication through infrared sensors
Communication is established by enabling the stacker connection in the concerning BUD in the Maintenance
GUI, which is only the method for enabling. If the stacker device is not connected to the printer while the
KIP800
Connectable to an exclusive K135 stacker with cable connection
If the Stacker device is not connected to the stacker by the cable while the stacker is "enable", printer shows
KIP7770/7970
Connectable to the K54 stacker with having a communication through infrared sensors
Printer occasionally checks for the stacker, and automatically establishes connection if it detects the stacker
that is turned on. That is, the printer and stacker are connected automatically if only the printer recognizes
NOTE: The setting in touch UI, which switches between "enable" and "disable", decides whether or not the
error "Stacker is not connceted" is indicated or not when the stacker device is not connected.
Stacker
Touch UI setting
connection
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KIP940
Connectable to an exclusive K142 stacker with cable connection
Ripping – Creating. pgf file (.pgf file has most of the print information but not all (example
Stamp)
Open – Just being edited by a client, If sent from client as a paused job, Can happen at anytime
"Job Interrupted" - is a status which was introduced for development only. It is assigned to jobs
in an unknown status during restart. As the status and the validity of such jobs are unknown, we
cannot allow these jobs to resume. The only valid operation is to be deleted.
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KIP System K File Structure
The main File structure of the KCS controller consists of:
23
KCS (F:) LogFiles:
The log files folder has to be there for logs to be created. If the folder is deleted or missing the
logs will not be created.
The created log files are for each of the different processes. These logs can then be viewed
using the SCPTraceViewer.
SCPWPFTouch.svclog – these logs come from Microsoft and contain WCF information and may
be needed by KDD for troubleshooting.
ExternalClientMessages.svclog – these logs come from Microsoft and contain WCF information
and may be needed by KDD for troubleshooting.
Info – On By Default
Warning– On By Default
Error– On By Default
Exception– On By Default
Dev– On By Default
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KCS (F:) PrintManagementData
This folder is created on startup.
This is the working software folder (the files in this folder tie into the KCS Component Visio file.
GFFData – This is basically the color engine – There are the data files stored here from the
Graphics Engine Raster Pattern.
PrintManagementPrintService– Contains various folders necessary for the service including the
.dat file with settings for the service.
PrintManagementWebServer– Contains various folders necessary for the service including the
.dat file with settings for the service.
PrintServiceTouchClient– Contains various folders necessary for the service including the .dat
file with settings for the service.
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KCS (F:)
PrintManagementData\PrintManagementService
JobData – PendingJobsOrder.xml
Printer – This is the actual instance of the installed printer, this is created by the static printer.
Scanner – This is the actual instance of the installed Scanner (if a scanner is present.
UpdateRepository – This is where the Update.MSI file would go if and update was available.
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KCS (F:) PrintManagementServiceCore
This folder is the main System K install folder. The files in this folder are created from the image
and should not be edited (editing files should be done in the KCS (F:)
PrintManagementData\PrintManagementService folder).
However, if necessary (not recommended) it is possible to make changes here but this should
only be done by KIP technician. For example, if a customer purchased multiple KIP Printers it is
possible to set up one printer and then makes the necessary changes here to the
F:\PrintManagementServiceCore\StaticPrinter\K134_K137\Specific printer name.xml data file.
If a new .iso image is then made from this machine all other KIP printers could then be images
with the same settings.\
27
KCS (F:)
PrintManagementData\PrintManagementPrintService
GffDebug – Printing/Ripping.txt
Ripping.txt – Shows the basic setup of the file as it was sent. KDD may need this file for
troubleshooting (may be part of the Job Ticket assembled)
Printing.txt – This is the Printer Data that comes from the Ripping process. In general if the
Ripping process completed without errors then the printing process should be good as well
(may be part of the Job Ticket assembled).
PGFCache – complete Rip Data, this folder contains a .PGF file that can be opened within KIP
PrintPro. This will show the ripped data (excluding Stamps). This file can be used by SW
Support to see the output data prior to printing for troubleshooting purposes.
PrintServiceLocalStorage – Used for temporary files such as .ICC profiles, Stamps Ect…
28
SCP Services
These are the services that will need to be stopped and then restarted when editing the
PrintManagementData and PrintManagementServiceCore folder for the setting to be set. If
these services are stopped the function will be stopped.
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Keystroke Tips
30
PrintPro.Net Configuration Settings Defined
System Settings\System Setup
Basic Setup
- Printer Name:
Allows user to set time of day and day of week (Mon -Sun) when cold sleep is initiated and
when printer wakes automatically.
Initiates Warm sleep after machine is idle for duration of designated time
Initiates printer Cold sleep/ KCS-S3 after machine is idle for set duration of time if suspend
controller is checked.
When checked, initiates KCS sleep/standby (S3 mode) after machine is idle for duration of
designated time of Idle Timer Note: If unchecked the Controller will not go into a Sleep
state but the Printer still will.
(59min Default)
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- History Queue Size: [slide bar]
Every job sent after this quantity is reached will bump the oldest job off the list.
Settings (0 to 10,000)
Settings (0 to 250)
KIP’s Image Overwrite technology overwrites data with other information immediately after the
job is processed, so that the original large format job data (e.g. your print, scan, or copy job) is
no longer available for recovery to ensure your data is secure.
When selected (used in conjunction with KIP Accounting Anonymous Use Off) will allow
signed in user to only be able to select/modify their jobs in the queue. All data on other jobs in
the queue will be masked with ************** so not information about other users jobs can be
gathered.
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Other Machine Settings
- Media Zoom: [Edit Button]
Media zoom allows the user to change the aspect ratio of the print image by changing
percentage of X and Y axis independently.
Use this adjustment to compensate for environmental changes made to the media.
Checked = uses encrypted communication to and from the device. (SSL certificate encryption)
Image Expansion
With "Image Expansion" enabled the trail and side edge margin settings are ignored in the
printer. This allows the LED to continue imaging the drum up to the trail edge and sides of the
print.
The trail edge margin is set from factory to 5mm. (blank space at trail edge is 5mm)
When Enabled the productivity of the printer is reduced because the inner copy gap is
increased. This allows the drum to be cleaned between each print.
This setting also affects the lead edge and the side margins of the print, along with the trail edge
margin.
SMTP Settings
This section must be filled out for email notifications to be sent.
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KCS Maintenance
- Reboot KCS [Restart Button]
Media Handling
- Minimum Cutting Length [slide bar]
When setting minimum length consider the paper path, distance between drive rollers.
Use to decide how to handle print job if print is longer than "Maximum Image Length" set value.
Hold
Cancel
Crop
Ignore setting
This adjusts the image position on the print and can affect the cut length.
Positive adds blank image to the lead edge increasing the print length. Trail edge is not affected
Negative cuts the lead edge off reducing the print length.
34
Available on MFP systems
This adjusts the position of the image on the print and can affect the cut length.
Positive adds blank image to the trail edge increasing the page length. Lead edge is not
affected
Negative cuts the trail edge off reducing the print length. Lead edge is not affected.
This adjusts the image position on the print and can affect the cut length.
Positive adds blank image to the lead edge increasing the print length. Trail edge is not affected
Negative cuts the lead edge off reducing the print length.
This adjusts the position of the image on the print and can affect the cut length.
Positive adds blank image to the trail edge increasing the page length. Lead edge is not
affected
Negative cuts the trail edge off reducing the print length. Lead edge is not affected.
Adjustment moves the image left (-) or right (+) to center on the media in case the media is
offset on the paper core.
This feature is only available on the KIP 970 Printer. When Smart Speed Printing is active the
job will be examined to see what kind of files are present (B&W or Color).
If all B&W Files, the printer will print at rated speed for B&W (20 D Per Min).
If all Color Files, the printer will print at rated speed for Color (16 D Per Min).
If a mixed set of files (B&W and Color), the content of the job will be examined and the best
speed for printing will be used.
35
SNMP Settings
- SNMP Settings [Edit button]:
Allows for the changing of the SNMP community string if something other than the default
“Public” is being used on the customers network.
Community - The SNMP Read-Only Community String is like a password. It is sent along with
each SNMP Get-Request and allows (or denies) access to device. The KIP Printer is shipped
with a default password of "public". (This is the so-called "default public community string".)
Starting with The KIP Cost Center version 1.4.0.8 the community string can be set to something
other than “public”.
Sets default screen (Home, Print Queue etc.) on touch screen at time of Interface Reset
Enter time, how long touch screen is idle before changing to Default Screen
Enables the Autostart for Copy/Scan. This setting will be on by default when this box is
checked.
Enables the "Interrupt Network" button in Copy Mode so when activated the copy jobs will print
immediately
Network Interrupted jobs can be released in Copy Mode and Print Queue screens.
36
- Enable Auto-Collate for Print [check box]:
In current versions (prior to 2.2) if you set the amount of copies above 1 Auto Collate
automatically is turned on. 2.2 and higher allow this to be turned off so that if the number of
copies is set to something greater than 1 you can turn of collate.
In current versions (prior to 2.2) if you set the amount of copies above 1 Auto Collate
automatically is turned on. 2.2 and higher allow this to be turned off so that if the number of
copies is set to something greater than 1 you can turn of collate.
Separator Sheets
Separator sheets, when activated, can be printed after sets or jobs. The sheets contain
information regarding current print job. Separator sheets are activated in PrintPro
Set the Sheet Height for the Separator sheet (default is 8.27”) to be put between each set or
Job
- Mode [Dropdown]
- Fixed Size – separator sheet will be sized based on the Sheet Height selected.
- Larger than previous print – separator sheet size will be determined by the last sheet size
printed plus the value entered in the Sheet Height box.
Under a certain usage environment, the first print of a job sometimes would have a wrinkle or an
image void if the prints are made with a roll media left in the deck for a long period. “Forced
Initial Cut Before Print” makes an automatic initial cut (almost 1 revolution of a roll media) at the
leading edge before processing a job to obtain image quality and feed balance in such
conditions.
37
Special Modes:
- Enable Low Temperature Mode [check box]
Enabling this mode will increase the inner copy gap allowing the fuser to reach proper fuser
temperature between each print
When the printer is used in a low temperature and low humidity condition the printing media is
likely to be creased.
While printing large jobs, the fusing roller will reduce temperature quickly in this type
environment.
High Coverage Mode enabled allows more toner to be available on the Developer roller during
high coverage printing.
This is done by increasing the amount of toner attraction between the Toner Supply/ Developer
roller and Regulation/ Developer roller.
Functions with the KIP 7970 (only) to increase the inner-print delay as needed.
Adds media to the trailing edge of the output if supported by Printer Hardware.
Enabling this mode will move the media wait position close to the roll in decks 2 and 4
When the printer is used in a high temperature and high humidity condition the printing media
from Roll 2 or Roll 4 is likely to be creased. This occurs when Roll 2 and Roll 4 are left at the
normal wait position (which is very far from the roll itself) for a very long time; the media will
become wavy due to the exposure to the humid air.
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Job Retrieval Setup
Job Retrieval
A folder location on the network that is monitored by the KCS for jobs
The setting includes assigning a Template to this location so that any jobs dropped in this folder
will take on the template job settings.
Setup email account to send print jobs by email, attached files will print based on the setup.
Delivery mode can be set to "Hold" in KCS mailbox or print by creating a job ticket.
Allows user to set the output option on printers equipped with the front and back stacking
Edit button gives option to Enable or Disable "Front" and "Back" stacking.
User can alter the output option per job if needed in KIP Print Pro.
Stop After Incomplete printout – if enabled, when printer runs out of media and a sheet is cut
short the printer will stop printing and the touchscreen will indicate this has occurred allowing for
the short sheet to be removed. User will have to select the OK button on the touchscreen to
continue printing.
39
System Preset Setup
This section is explained in the ImagePro/PrintPro.Net User Manuals
• PS Presets
- Ignore Borders – AC by default will apply a .20 border on all sides of a print. Checking the box for “Ignore
Borders” will ignore the .20 border applied.
- File Exclusions – Excludes file extensions that are not allowed for printing. Selectable by Admin.
HPGL Options
- Minimum Line Width – Sets the minimum line weight that the printer will print. Lines below the minimum will
be made thicker to match the minimum value set..
- Minimum Grayscale – Sets the minimum grayscale that the printer will print. grayscales below the minimum
will be made darker to match the minimum value set.
General
- Detect Color – used to make the software detect the color of selected files. When active the software will
examine each file individually to determine the manner in which the file should be printed (B&W, Grayscale or
Color) and set the file with this color quality setting. NOTE: if large quantities of files are selected this can slow
down the adding/viewing of the files as each file has to be examined. Also on the Printing end if the job sent is
a mixed set of B&W and Color this can slow printing down as well.
40
Service Settings
- Dealer information
Provides fields for entering dealer information, Dealer name, Website name and URL, Phone numbers for
Supplies and Service, Dealer Logo can be added.
Sets density settings (LED strobe) for each Toner Setting level set by user in "Machine Settings tab for
Copying, so only available on MFP systems
Light, Med Light, Medium, Med Dark and Dark slider adjustments vary depending on machine…
940/ 800 -2 to +2
770/ 7170 -2 to +2
Sets density settings (LED strobe) for each Toner Setting level set by user in "Machine Settings tab for
Network printing
Light, Med Light, Medium, Med Dark and Dark slider adjustments varies depending on machine…
940/ 800 -2 to +2
770/ 7170 -2 to +2
Scanner Settings
Allows user to select the scanner model connected to the KCS controller
Only the 720 is available for the 770K, 7170K and 860
Both 2300 and 720 are available on the 7770K, 7970K and 880.
Printer Setup
- Wire Cleaning at
41
- Maximum Number of Pages Queued
Machine Settings
Placement
These options are used when the Auto Rotation in initiated by various settings and media roll sizes. The image
size is not affected by this setting.
Oversize ‐will automatically rotate the image only if the landscape image is larger than the media width
selected. Smaller sized images will maintain their orientation on the media selected.
Fast Print ‐ determines if the portrait image can be rotated to fit landscape on any available media roll. Or a
landscape image can be rotated to fit on any available media roll.
Paper Save Clockwise ‐ sets rotation direction if the portrait image can be rotated to fit landscape on any
available media roll
Paper Save Counter Clockwise ‐ sets rotation direction if the portrait image can be rotated to fit landscape on
any available media roll
Maximum allowable waste to print small size images on larger sheet sizes.
Prevents small images from printing on the largest size roll based on the wastage percentage. This is used so
that the least amount of waste is produced when printing.
Compare this option to the “Exact” and “Closest” options found in IPS Unattend.
1% or OFF = “Exact”
100% = “Closest”
Between 1% and 100% is used to select a smaller roll size producing less waste.
42
‐ Enable roll width tolerance [check box]
When enabled by check mark allows user to set a value (1‐15) in millimeters using a slider or direct entry. The
default value is 3mm. This adjustment considers the "Position" setting to determine which edge (left, right or
both) is digitally trimmed. For instance, if "Right" is selected then the right side
of the image is trimmed by the amount in millimeters entered. "Center" will trim both sides equally to the
tolerance amount.
NOTE: The definition of each increment (mm) or (") is determined by the language set in
PrintPro.Net ("More" pull down list at upper right of screen).
This feature controls whether the system can choose only between roll sizes which are loaded (default), or
even include roll sizes which are not (yet) loaded.
Jobs which come in for roll size “Auto” (default on Print Pro + Print Pro Net; non-folding jobs), will be placed on
the next loaded roll size. If a “Wastage” constraint is active, a valid size might not be found, hence the job will
stay in queue showing “Wastage exceeded”. In case a job is hold in the queue, other jobs will bypass this job,
so the queue is not blocked.
Jobs which come in for roll size “Auto” (default on Print Pro + Print Pro Net; non-folding jobs), will be placed on
the next possible roll size (even if currently not loaded). If a “Wastage” constraint is active, a valid size might
not be found, hence the job will stay in queue showing “Wastage exceeded”. But even without wastage
constraint, the job might not print because the roll size is not loaded (or has different media). In such case, the
media configuration screen will show up asking for the required media. The queue will be blocked until the
correct media is loaded or the job is deleted.
This means switching this new function “off” (uncheck) will allow for a queue behavior similar to “Exact” in old
IPS/KS8, if used together with “Enable Maximum Wastage” function.
Toner Settings
‐ Copy Levels (dropdown list)
Sets print density. Affects all prints except what is run in "Copy Mode"
Turns ON the Discharge Lamps located under the transfer/ separation cortron and drum.
The light discharges the drum reducing the electrical attraction between the media and drum allowing the toner
and media to release from the drum surface more easily.
Available on 7170
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Scanner Settings
- Enable Start Button – Enables the Start Button on the KIP 720 Scanner
- Scan Speed – Normal/Slow - If Slow Scan Speed is selected the throughput of the document is set to 600
DPI so as not to damage a delicate original.
Mailbox Settings
This section can be used to create new mailboxes. If many mailboxes/SMB/Cloud locations are to be entered it
may be easier to accomplish this from this location as a Mouse and Keyboard are used.
Accounting Setup
- Users Management and Accounting Fields:
Hold jobs for user login – Will hold the job in the Queue until user logs in to release the job.
Allow Anonymous Use – Checked will allow Anonymous use of the KIP Applications. Unchecked will require all
users to log in with credentials provided by Administrator.
Accounting Fields
Clear Data after submit of Print Jobs – When active this will remove all accounting data entered in this field
requiring the credentials to be entered again for the next submit.
Clear Data after submit of Copy Jobs – When active this will remove all accounting data entered in this field
requiring the credentials to be entered again for the next submit.
Clear Data after submit of Scan Jobs – When active this will remove all accounting data entered in this field
requiring the credentials to be entered again for the next submit.
Project
Mode – Choose from different modes requiring different levels of credentials to be entered:
- Required – Filed will require that something be entered into the field in order to use the application.
- Dropdown – a list of selections will be available for the user to select from (not required)
- Dropdown/Password Required- a list of selections will be available for the user to select from it will be
required that the user selects something from the list and enters the password associated with the
selection to use the application.
Department
Mode – Choose from different modes requiring different levels of credentials to be entered:
- Required – Filed will require that something be entered into the field in order to use the application.
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- Dropdown – a list of selections will be available for the user to select from (not required)
- Dropdown/Password Required- a list of selections will be available for the user to select from it will be
required that the user selects something from the list and enters the password associated with the
selection to use the application.
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KCS Service Tiles
Number Button Function
1.
2.
3.
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Number Button Function
4.
5.
6.
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Number Button Function
7.
8.
9.
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Number Button Function
10.
11.
12.
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Number Button Function
13.
14.
15.
Set the date & time zone for the location of the printer.
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Number Button Function
16.
17.
B) Interface language
This is the setting for the current session, so the one that
affect the language the UI is really running in. As
described in A), it can either come from the "Default
Interface language" setting, or it gets from the users
language property (if set in KAC) during log-in.
- Changes here are only valid for the current session, and
changes get lost after logout / restart.
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Number Button Function
18.
19.
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Number Button Function
20.
21.
22.
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Number Button Function
23.
24.
25.
26.
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Number Button Function
27.
Used to set the desired power mode levels. Warm and Cold
sleep can be controlled independently from here. Please see
PRINTPRO.net for advanced power mode functions.
28.
29.
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Number Button Function
30.
Not Available.
31.
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Number Button Function
32.
33.
2 - Auto On Fine
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Number Button Function
34.
Note:
35.
Used to print monochrome files with Cyan toner only. This will
produce a document with all lines 100% Cyan.
36.
Allows for the selection of where to send the System Log files.
This button is also available on the main settings screen and
allows for user access to gather log files.
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System K SNMP Job Status Values
Possible snmp job status values: (a comma-separated, concatenated string of status substrings, consisting of
the following substrings):
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SystemK Controller: Network Identification via IEEE 802.1x
The WeS7 controller build DOES NOT have the Wired Autoconfig Service so IEEE 802.1x is N/A on these
devices
The LTSB W10 controller DOES have this service (needs to be set to automatic start) Once the service is
started, you could configure the necessary authentication parameters at the OS level (properties of the network
adapter).
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Ports Needed for KIP
In addition to ICMP (ping) here is full range needed inbound to KIP (or across gateway/firewall/subnets)
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LDAP Configuration Examples
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63
64
65
66
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How To
Importing Accounting Data From KS8 (IPS) to System K (KCS)
– Creating your own .csv file.
Issue:
Customer has multiple entries in the current accounting software on the KS8 and needs to be able to put these
into the System K KCS
Importing of Project Numbers in the KIP Accounting Center software. It is possible to copy the IPS Project
data to a new Excel sheet and make a new CSV for KIP Accounting Center to IMPORT and store on each
machine.
1. With System K there are now 3 CSV files: one for each Accounting field, 1. Users, 2. Projects, 3.
Departments.
2. The CSV file submitted by Archive Supply shows that they are using the Projects field for a little over 440
projects
3. I opened the FILE: “PDMS-Jobs from KIP IPS” text file in Excel. I then copied the Projects entries into a
new spread sheet.
4. In Excel, I left columns B,C,D blank and used E for enabling and disabling the entry. (B-D are blank, E is
for True/False). True to Enable the item, False to Disable. (FILE: Projects-Archive Supply Export from
Excel.csv)
5. I then exported the Excel file as a CSV, but it is missing a line of info needed by KAC that is not put there
by Excel.
6. Open the new CSV in Notepad and add to a new line at the top: sep=,
7. Save the new CSV (FILE: Project – Archive Supply with SEP.CSV)
8. Use KIP Accounting Center to IMPORT the new CSV. It takes about 30 seconds to absorb all the entries
and update the Database.
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How to update ALL new entries – Creating your own .csv.
1. Updating large lists of projects/departments is currently a bit cumbersome. When importing a NEW list
into KAC, it always APPENDS, which isn’t ideal. Basically, customers can easily append the list of projects
with a few entries at time, but have to manually remove unwanted entries. Our programmers know this and
will make changes in the future.
2. Using KAC you can remove entries one at a time but this is slow and tedious.
3. In order to update ALL the entries at one time, there is a quick work around:
4. Using Excel or Notepad, create your new CSV file that includes all the Projects. Add the sep=, as noted
above with Notepad.
5. At System K, exit the Touch, access the Services and STOP the SCPServer Service
7. Restart System K
8. After booting is complete, go to Workstation and use KAC to IMPORT the new list or Users, Projects, and
or Departments.
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Transferring IPS/KCS Accounting to System K – Using KIP
Track and KIP Accounting Center
This document will explain how to get the accounting from legacy accounting transferred to System K
software. You will need The Kip Track System (from IPS/KCS) and the Kip Accounting Center for
System K.
1. Install and Open Kip Track System on the local workstation. Open the program, type in the password and say no
to append the current accounting data. If this question does not appear just move to the next step.
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2. Click on the Import button at the bottom of the screen and answer yes to import your accounting information from
the printer.
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3. Type in the IP address of your printer and hit OK to populate the information from the printer.
4. Now we need to save your File as a .csv file by hitting the Export button at the bottom of the page. Make sure you
give it a file name and save it as a .csv.
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5. Open the KIP Accounting Center software on your PC. Now we to create one user/job number for each section
that you need to import data to, then export that data to get the format we need for system k. For example we will
use the projects. Create a user in the Projects area and after the name is created click on the export button at the
bottom of the Accounting Center. Make sure you give it a recognizable name.
6. Open your .csv file and from the KIP Track System in Excel. It will appear similar as below. Under column A is the
number 1, this signifies the users, 2 the projects and 3 the departments. Column B is the usernames and Column
C is the passwords.
7. For this example we will copy projects. Copy the three Projects from column B in the previous example (Kip1,
Kip2 and Kip3).
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8. Open the Projects .csv that was saved in Step 5 from the KIP Accounting Center in Excel. The layout will appear
as follows. Column A and D are the only columns we will be using. A is the name and D is the passwords. Please
note that if you do not have password for the project or departments column D will be hashed.
9. Paste the copied projects from step 7 and put them in column A under the project name you created. If you have
passwords copy them and paste them into column D otherwise you can leave column D alone.
10. Save your file and answer yes to keep the same format.
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11. Now go back to KIP Accounting Center and go to the Projects section. We will now click on the Import button and
select the last .csv we saved.
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12. You will now see that the Projects have imported.
13. You can now delete the sample Project you created to remove it from the list.
14. Repeat the same process for the Departments.
15. For Users the layout looks slightly different. You must have a password and a role assigned for the users. The
password still goes in Column D and you assign a role in column N (the available roles are listed in the
Accounting Center software under the Roles section). Lastly but not mandatory you can enter a first name in
column F and last name in column G if you wish.
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Editing the Host File – Work Around for No DNS Resolution.
Issue:
When trying to download the KIP software from KIP PrintPro.Net an error occurs
during download.
From Command Line try to ping the KIP Printer by Name example. C:\Ping 850-A-SR
(850-A-SR is the printer name given to the printer during install). Select enter and this will fail.
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Note: it may be necessary to open this file as an Administrator:
Select “Open”
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Editing the Main System XML file to contain the KeyCode
It is possible to edit the PrintManagementSetting.dat file so that it contains the System Keycode. Doing this
would ensure that the System Keycode is always present in the system.
Close GUI
Open Services
browse to
F:\PrintManagementData\PrintManagement
Service
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4. Open the KCS (F:) Drive
browse to F:\PrintManagementServiceCore
Save this file and Reboot. This will write the System Keycode in to this file and
upon reboot will recreate the
PrintManagementSetting.dat file located here
F:\PrintManagementData\PrintManagementService
(step 3)
Go to F:\PrintManagementData\PrintManagementService
Disconnect Keyboard/Mouse and reboot the system so that all the settings are correctly loaded.
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HPGL Parameters – These settings can be used when creating
a new HPGL Preset.
Parameter What it does
-G # [,#] Affects greyscale level of embedded raster images, and can also affect dithered lines. First
value affects raster images. Second value, if applied, affects vector dithered lines. Format
would be -G x,y
-Y # Minimal amount of grayscale shading. This can be a value from 0-9. 0 shows all grayscale
gradations down to 3%. A value of 9 shows no grayscale gradations below 30%.
Note: -u and –c exclude each other, the last one specified is used
-: # (Values 1-9) this is a minimum line thickness switch (value in pixels), This will not allow any line
to be printed thinner than the minimum value set.
-W # Affects vector line width by adding or subtracting pixels. Values (-3.0 to 3.0). This feature is
now built into the Request Pen Table.
-Z # Dither pattern for vector area (fills). This can be a value of either 0,4,6 or 8 from fine to coarse
respectively. This value will probably match the -N setting, so that the vector line dither
matches the vector fill dither.
-N # Affects the dither pattern of vector line fill. Values (0 = Fine, 4 = Medium).
-a merge
-D # Forces raster images to 300 DPI, to compensate for raster images looking ‘squished’ or out of
place on some files created with HP drivers.
-X Clip and Fit, clips to image size and fits to the paper size use inked area size.
-r make all non-white pens black (-r was “red” before, not used anymore, so we’re borrowing it)
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Options not supported, since they will interfere with PrintPro operation (PrintPro cannot deal with sizes
different from those reported for file details, unless it knows about any changes requested from its own UI):
Calcomp options (-C) are not supported, because the Calcomp reader automatically detects start/end
characters and checksum status, so those options are not needed.
-D is supported but can have an adverse effect if the whole page consists of an RTL, since it changes the
page size. However, it may be useful for RTLs embedded into a vector page.
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Manually Backing up Mailboxes
The Internal Restore function by definition will restore the system to default setup. This procedure will also
remove existing scan locations and all contents of these locations. Prior to restoring the hard drive it will be
necessary to back up the existing Mailboxes so that scanned data is not lost. Follow these instructions prior to
running the Internal Restore:
With a Keyboard attached to the KIP printer select the Alt+F4 key
Double tap the KIP Logo (top left corner) then single tap the top right corner and finally tap the KIP Logo one
more time.
Note: Mailboxes only show the created GUID identification name not the actual folder name.
Back up this location and all contents to a removable USB drive prior to running the Restore.
Once the restore process has been completed the mailboxes and the user_mailboxes.xml can be put back into
the correct locations.
A Reboot is necessary.
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Capturing the Scanning Log Files and Data
It may be necessary to collect the scanning log files and associated data that goes along with scanning when
troubleshooting a scanning issue.
This is also the location where you can find the PGF files for the scans.
1. First open the windows driver print queue and Pause the queue
2. Send File through windows driver , when done spooling collect the spooled data
3. Go to C:\Windows\System32\spool\PRINTERS
4. Zip these two files (Rename the .zip extension to .123 so this file is not stripped out when e-mailing)
and send to the Tech assisting you. These files will be needed by development.
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How to Enable the GFF Debug Options
1. Close Touch UI
2. On the Task Bar (Lower Right) look for the KIP Backup and Restore Utility
3. Hold your finger on the KIP button so that the Option menu opens up
4. Select “Debug Options”
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5. Check all of the GFF Debugging Options
** Reproduce the issue. Note the time so issue is easier to find in the log files.
6. Once the issue has occurred, Plug in a USB into the USB drive of the printer
7. Select “Save Debug Logs” to the USB
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How to remove paper Size editing a XML file
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Importing accounting data into KIP Accounting Center via
command prompt.
It is possible to add accounting data manually via command prompt by the following method. As an example,
the full parameter string, for importing all three types of importable accounting data at the same time ("Users",
"Projects" and "Departments") into KIP Accounting Center connected to a KIP-7770K is as follows:
"-u" ' This specifies the user account which is authorized to import accounting data.
"-a" ' This parameter specifies "AppendMode/OverwriteMode" and can be set to "yes" (= append) or "no"
(=overwrite).
"-f0" ' This specifies and references the CSV file in which "Users" are saved.
"-f1" ' This specifies and references the CSV file in which "Projects" are saved.
"-f2" ' This specifies and references the CSV file in which "Departments" are saved.
Please note there are some important facts to consider when trying to make this work:
- All parameters are case sensitive. This means it will not work if you use the parameter "-U" instead of "-
u" for specifying the user account.
- "-A" is currently mandatory. This means you always have to use the silent mode. Starting the UI from
the command line is not possible.
- Before you can use a connection to a printer, you first have to add the printer using the UI. In other
words, the command line mode can only connect to printers where the UI was once successfully connected to
before.
- KIP Accounting Center's UI should not be running when trying to import CSV data via command
prompt.
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How to change the password for an existing user with .csv file
and Command line update
A B C D E F G H I J K L M N
JohnDoe D6420… 7A…. [email protected] John Doe En- 123456 True 945D… F51DB.. False User
US
2. Open the file using MS Excel, delete the values in Column B and C for the entry which should be changed.
3. Now enter the new password into the Column D in the entry.
7. You should see the log in dialog of the KAC software, otherwise the import failed.
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System K GMail Mailbox Settings
These settings will work for the old IPS and SystemK. Please see Step 4 as Google has recently added
security to account access.
Step 1. You need to enable POP in the actual GMail account/console...yes even if you are going to use
SMTP and have nothing to do with POP usage.
Step 2. Then, use Port 25 with SSL as far as Touch UI/PrintNet Settings...not Port 465 as they state...
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How to tell if a PDF is Created Color or Monochrome
At times we are unsure if an image (file) is created in B&W (only) or has some color (CMYK) within the PDF
file.
NOTE:
This will become important in the near future as we wish to commence to auto detect if B&W or Color of a PDF
a) You need an Adobe Acrobat Pro version (not the free “reader”). If you feel you need this version speak
to your manager.
b) Use the - Tools / Print Production / Output Preview -
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view this
With mouse move over / hover on any area on the image and you will see the C M Y K values of the object.
If K = 100 = it is B&W
Attached is a good sample file of this (located here C:\Images\PDF\Test file for Mono or Color\ BW or color
image.pdf)
Both pages look B&W but the first page is color and the second page B&W
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How to manually edit .XML to set Dealer information on
touchscreen.
In secure environments it may not be possible to connect to the KIP via PrintPro.net to set the dealer
information. There are two ways of solving this:
A) Use PPN:
Even in a secured environment, a connected laptop (“cross link” cable) should give access to PPN. And if this is
not possible, preparing a USB thumb-drive with a portable browser and connecting it to the device itself should
help. Both never tested here though.
B) Edit a file:
In the file <PMD>\PrintManagementService\PrintManagementSystemSetting.dat there is a section for the dealer
info, like:
<DealerInfoSetting>
<CustomerName/>
<DealerLogoData i:nil="true"/>
<MachineLocation/>
<Name>KIP</Name>
<ServiceNumber/>
<SuppliesNumber/>
<WebsiteName/>
<WebsiteUrl i:nil="true"/>
</DealerInfoSetting>
Here one can enter information manually (while the ScpServerService is stopped!).
But be careful. This is a XML file, and must stay a valid file even after the edit. Only one wrong character will beak
the file and let the server return to defaults, overwriting this file. So, any changes should only be applied if a back-
up exists, and only people who know about valid XML file structures should even start editing the file.
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How to Force 16 Point Calibration on the Touchscreen
Issue:
Resolution:
2. Right click on the newly created folder then select properties. Once
Properties opens, on the sharing tab, Click on Advanced Sharing.
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4. Under share permissions, click on everyone and
then click on the full control option. Note: If
everyone is not listed click on add and search for
everyone and click add. Now click on Apply, then
OK and OK again. This will return you to the
properties windows on step 1.
5. From here click on share option. From the dropdown window select Everyone from
the list and click on add, this will now be added to the bottom window. Once that is
done click on Share button.
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6. You will be prompted with a screen
with the info on the created share.
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How to Setup Smart Printing
Smart Printing [Edit button]
Setup email account to send print jobs by email, attached files will print based on the setup.
• Delivery mode can be set to "Hold" in KCS mailbox or print by creating a job ticket.
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Adding Onscreen Buttons for 3rd Party Applications v2.2 and
Lower
The KIP Printer has the ability to add onscreen buttons that can have a 3rd party application linked to them.
1. Close the KIP User Interface The method to close the User Interface should be known by the
technician. If this is not known please call for support.
4. Open the
PrintManagementData
Folder
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Step Action Illustration
5. Open the
PrintServiceTouchClient Folder
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Step Action Illustration
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Step Action Illustration
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Step Action Illustration
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Step Action Illustration
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Step Action Illustration
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Adding Onscreen Buttons for 3rd Party Applications v2.3 and
Higher
The KIP Printer has the ability to add an onscreen button that can have a 3rd party application linked to it.
22. Close the KIP User Interface The method to close the User Interface should be known by the
technician. If this is not known please call for support.
23. Install the application to be In this example, the application being used installed into the
used and note the location of following path: C:\Program Files (x86)\YourApplication
the install.
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Step Action Illustration
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Step Action Illustration
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Step Action Illustration
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Step Action Illustration
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Step Action Illustration
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How to Disable Ipv6 on the KIP
1. Close the UI
2. Go to Diagnostics Folder
3. Double Click on Network Connection
5. Click on Properties
6. Uncheck the Internet Protocol Version 6 (TCP/IPv6)
7. Hit OK
8. Close the windows out and reboot the controller from the desktop.
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How to Setup NetGard CAC Reader
We could likely use the SCAN-TO-HOME function of the NETGARD DEVICE.
1. When this is ‘Active and/or Enabled’, the SMB destination/server (for the KIP) becomes the NETGARD DEVICE
itself (you set a static user/pass for this in the management config of the NETGARD), rather than the SECURED
and/or production network. It only needs one destination.
2. Then, when a CARD is inserted into the NETGARD device, it (NETGARD DEVICE) queries LDAP/AD for the
User’s homeDirectory attribute after Kerberos and/or PKI certificate based authentication (also performed by the
NETGARD device itself) against the production Domain.
3. Once the authentication is completed, the NETGARD (makes available) it’s SMB local destination (as defined in
step 1). We then use SYSK to scan to it.
4. The NETGARD devices then MOVES the scanned document from ITSELF to the desired homeDirectory as
begotten in step 2.
5. User removes card, and SMB destination on NETGARD device becomes N/A
6. Repeat.
This video explains the the setup and use of the NetGard CAC Reader very well.
https://www.youtube.com/watch?v=7ei-22Haoyw
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Trouble Shooting
Reasons:
Resolutions:
Update Microsoft .Net framework to 4.5.x. on client workstation. Use link below to download and run the
update.
Download the latest version of .Net Framework from the Microsoft Site.
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KIP PrintPro - Fails to Open 1
Issue explained - When KIP PrintPro is opened the splash screen starts but then errors out.
Reasons:
Database is corrupt
New version of KCS software has been installed on the KIP and the KIP PrintPro does not match (Auto Update
only works if KIP PrintPro was installed from the updated machine)
Resolutions:
Delete the KIP Folder located here: Go to Explorer and type %appdata% and delete the Print Pro Folder in this
location.
Delete Database on the KIP KCS Controller (Note: This will remove all settings on the KCS System).
Reason:
When the hostname of the controller was changed after a user downloaded and installed a KIP Print PRO
application, the KIP Print PRO can no longer be started.
Even deleting the ‘AppData’ on the machine where the KIP Print PRO is installed, doesn’t correct the situation
and the user needs to uninstall and reinstall the KIP Print PRO, now being deployed from the machine with the
new hostname.
When trying to start KIP Print PRO after the hostname of the machine from which it was deployed is changed,
the following message box is displayed:
When the user clicks the “Details” button, the attached log file is displayed.
Resolution:
This cannot be fixed in the software because it really is a Windows OS issue. If the KIP PrintPro was installed
via the KIP PrintPro.net using one click this is using name resolution. If the Name of the printer is changed this
no longer works.
Install the KIP PrintPro via manual installation (MSI using IP address), this will no longer do automatic updates
if the KCS controller is updated but this issue will not happen anymore.
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Errors with KIP ImagePro/PrintPro – Gathering Logs
Issue – If errors occur with KIP ImagePro or PrintPro, it is possible to gather logs for troubleshooting.
Resolution: To get a log file from KIP ImagePro or PrintPro, create a folder named "C:\temp\ScpTracing" on
the workstation where you are running KIP ImagePro or PrintPro and restart the software. This will write a KIP
ImagePro.txt or PrintPro.txt file in this location that can be used to troubleshoot the issue. Reproduce the issue.
Save the "C:\temp\ScpTracing" folder to a zip file
If more details are needed other than the standard logs provide, do the following to enable extended
logging:
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Errors with KIP Accounting Center – Gather Logs
Issue – If errors occur with KIP Accounting Center it is possible to gather logs for troubleshooting.
Resolution: To get a log file from KIP Accounting Center create a folder "C:\temp\ScpTracing" on the computer where
you run KIP Accounting Center and run KIP Accounting Center. This will write a KIP_AccountingCenter.txt file in this
location that can be used to troubleshoot the issue.
Issue explained - When KIP Accounting Center in launched and the Administrator user is entered it does not
log in.
Reasons:
Resolutions:
NOTE: This will remove ALL of the accounting fields and they will have to then be re-entered and a
Reboot may be necessary.
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Random lines in Text
Issue:
Cause:
Various parts of the letters are actually connected to each other by zero width lines.
Resolution:
-- /arg_extra_last="zerofilladjust.ps"
To read:
/arg_extra_last="zerofilladjust.ps" (Remove –
Note: In versions older than 1.1 this file may not be in this location. If this is the case, create the pdf.ini
file and add this line.
Reason:
• Touchscreen was closed at some point and the system was not restarted
Resolution:
After closing the user interface reboot the Controller. This will prevent the keyboard issues from occurring.
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HDI Driver Debug Logging
Logging feature:
This will output data used by the driver for debug purposes.
Background: The driver has a number of logging (tracing) statement in its code, which we use for debugging
in conjunction with a tracing program that we use during development and testing. Normally, these statements
are turned off in released versions of the driver by a complier switch.
This added capability (option 3 below) will log data to a text file. Using this, you can expose the data that
the driver receives from the printer, and interactions with the user. This capability is turned on or off by a
compiler switch. It should not impact performance very much because most of the logging currently focuses
on the UI interactions, and not the plotting process. But we need to decide how widely to distribute driver
versions with this capabilty.
To investigate user's issues with the driver accepting names and passwords, install this driver on the
computer, start logging to a text file (.txt). Connect to a printer, and test entering Username, project and
department etc and their passwords. Then we can examine the file to see what is happening.
1. The checkbox will force the XML printer data to be included when AutoCAD plots to a file. Normally the XML
data is not included, so that the plot files can be consumed by PrintPro and other software.
2. Enter any appropriate file path and name in the "Diagnostic plot header file" edit box. The driver will output
the XML and PJL data into this file. To stop this behavior, clear the edit box so that it is empty.
3. Enter any appropriate file path and name in the "Log file" edit box. The driver will output various data to this
file. To stop this behavior, clear the edit box so that it is empty.
Notes: The driver will remember these settings in the *.pc3 file, just like other driver settings. The dialog
revealed in this way is English only, i.e. is not localized.
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AutoCAD 2018 font Issue with WPD
AutoCAD 2018 Windows diver Issue
Printing a file from AutoCAD 2018 using windows driver in PS or GL can cause missing text see below:
To fix it:
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Windows Driver Revit 2016 Crash
Revit 2016 - Picking KIP Driver from Printing Pick List Crashes Revit Application:
It was discovered that an OUTDATED Revit Plug-in called: Autodesk A360 Collaboration (which includes a
component called Autodesk Communicator, similar to an instant messenger) was faulting in a Autodesk DLL
called SmartMonkey.dll. For whatever reason, this DLL had trouble calling into specific components of SYSWPD.
Why an instant messenger plug-in would even care about printer drivers is odd to begin with, but I would imagine
that this plug-in has more function than simply chat capabilities etc. In any event an error was seen in Autodesk
debug logs, similar to the below the clued us into the trouble:
The end resolve to this trouble was to update this Autodesk A360 Collaboration plug-in, found here:
https://knowledge.autodesk.com/support/revit-products/downloads/caas/downloads/content/autodesk-a360-
collaboration-for-revit-2016.html
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Windows Driver Time Out Causes Crash
After a period of Idle time, SYSKWPD would crash either application in which one was printing from, or
explorer shell if preferences were sitting idle for a period of time.
It was discovered that the workstation(s)/server(s) in question had the ‘Isolation Mode’ SYSKWPD driver
configured in Print Management Console as either ‘Shared’ or ‘Isolated’, rather than the system default of ‘None’.
Background: Print Driver Isolation (when set to Shared or Isolated) for a specific driver, essentially sandboxes the
printer driver operations as a proxy to the spooler service. The spooler service delegates all operations for a
driver to child process (PrintIsolationHost.exe). In this way, if a driver were to crash for any reason, the spooler
service itself would not completely die and take out the rest of the printers that may be installed. Rather, only the
child proxy would fail, and subsequently any applications/drivers that were serviced by that proxy.
Print Driver Isolation is configured on a per-printer driver basis. A printer driver .inf file (like ours) has the ability to
specify whether or not a driver supports Isolation Mode. The default is ‘None’ for our driver, which essentially
means, we do not support it ‘out of the box’ so to speak.
In the case of the problematic client(s), it is clear that this value for our driver was either set this way explicitly, or
via a system Group Policy, etc. because, by default SYSKWPD installs with Isolation set as ‘None’, which is the
System Default.
The trouble occurred in this case because the child proxy has an implicit Idle timer that dismisses itself after what
appears to be around 30s. In doing so, the processes/threads delegated by SYSKWPD to the spooler, and
consequently forwarded to the child proxy, get terminated. This ‘ripped the rug’ out from underneath SYSKWPD
communication channels to the SYSK printer being serviced by the driver. The next time the UI component
needed to access the printer information, it could not do so, as the communication channel was disposed of
previously.
The immediate solution, as described above, was to set the SYSKWPD driver Isolation Mode to ‘None’ in Print
Management Console. This essentially keeps the SYSKWPD processes delegated to the spooler within the
context of the spooler (which is always running) rather than farming them out to the proxy.
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Step Action Illustration
3. Under available snap-ins:
Click OK.
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Step Action Illustration
6. From the Counsel Root area:
• Click on Drivers
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There is another solution that can be used if IT or whomever demands that the SYSKWPD be run in Isolated
and/or Shared Mode.
This essentially keep the Proxy running, such that it doesn’t ‘auto dismiss’ itself.
The only downside to this is that this value applies to ALL printer driver that may have an Isolation Mode other
than ‘None’ set.
Final Note:
Difference between Isolated vs. Shared
Shared – multiple drivers that are set for isolation are loaded into a single shared process space (proxy)
that is separate from the spooler process. Although this protects the spooler process, the drivers that
are in shared mode can affect one another
Isolated – each driver is loaded into its own process space (proxy). This protects the spooler from
individual driver failures, and also protects drivers from each other
Resolution:
Turn driver isolation mode to ‘None’ on server for KIP driver via:
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Windows Driver Shows “Offline”:
Windows Driver is connecting and printing, but Properties show “Offline”. Users do not have the ability to make
changes to media, page size etc.
Things to check:
Printer Isolation mode: Should be checked and set to None at the workstation and at the server with the
following steps.
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Step Action Illustration
3. Under available snap-ins:
Click OK.
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Step Action Illustration
• Click on Drivers
https://blogs.technet.microsoft.com/askperf/2009/10/08/windows-7-windows-server-2008-r2-print-driver-
isolation/
IP Address / Subnets: Ideally, Client(s) & printer should be on the same Subnet and if not, IT provisioning
needs to address/verify Client Printer connectivity regarding SNMP.
SNMP Connection: UPD port 161. Even though a driver is shared from a server, the local client side of the
driver needs direct communication with the KIP. This means that the KIP SystemK printer needs to be
accessible over the SNMP ports form the workstations. This can be confirmed by the local IT Administrator.
Note: If an IT Admin is not available. An easy way to check for this connectivity would be to install the KIP
Printer Status application at the workstation (since this application uses SNMP for its connectivity). Once
installed open KIP Printer Status, and if this loads the KIP printer and displays all information correctly then
SNMP communication has been established.
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Windows Printer Driver shows “Offline” – Continued
If all the settings have been confirmed from the above section “Windows Driver Shows offline” and the driver is
still in an “offline” state, check the Advanced Properties of NIC on controller.
1. Close the KIP User interface
2. Open the Diagnostics folder
3. Double click on Network Connection
4. Double click on Ethernet
5. Click on Properties
6. Click on Configure
7. Click on the Advanced Tab
8. Find the Settings 'UDP Checksum Offload
(IPv4)' and 'UDP Checksum Offload (IPv6)
9. Set both to Disabled
10. Hit OK
11. Reboot Controller
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Windows Driver Fails to Install
Issue: Installing the KIP Windows Driver fails to install with errors similar to these:
Resolution:
The most common cause of this is because they HAVEN’T run windows update in forever, particularly windows
7, and are missing the UCRT runtimes.
You can find the standalone update(s) for the various OS’es here:
https://www.microsoft.com/en-US/download/details.aspx?id=50410
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Adobe Portfolio Files Do Not Print All Pages
Issue As Reported:
File created in Adobe as a Portfolio file has multiple files and views correctly. However when printed only one
page prints.
Resolution:
1. On the controller:
Here find the following lines and remove the – from the front of the text:
Next:
Hotfolder/SMB work for a bit and then disconnect. Reboot re-establishes connection (sometimes seen on old
servers).
Resolution:
Go into Registry
And change the auto disconnect value to 8 f’s (ffffffff). This will set the auto disconnect time to infinite and
should then allow you to scan without the disconnect.
When I duplicated this I was able to scan 7 or 8 files and then I would get the failure. After making this change I
no longer get the error and I was able to scan 50+ files.
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Resolved issues (just for reference)
Capturing a Job Ticket
Step 1: Operator - Service Technician (at customer site)
Restart Touch UI
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11. Grab the Sending.txt and Ripping.txt files from
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Step 2: KIP SW Support Tech.
Please note that the stopping the SCPServerServices will also stop
its dependent services as well.
Edit the Key Job Ticket Import Directory and replace the value “” with “JobTicketImport” and Save the new file
(File\Save\ Exit).
Save this new setting (File\Save) and then close the window.
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Delete the file: F:\PrintManagementData\PrintManagementService\PrintManagementSettings.dat
Drop the customer Job ticket (unzipped) into the newly created “JobTicketImport” folder.
Job will go into the queue and print out as per normal operation.
Please Note: Steps 1 through 6 only need to be done one time. Once this change has been made these
settings will persist on the system.
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Plot Files Display Rotated or Upside Down in ImapgePro
(PrintPro)
Issue: This issue occurs with most PLT files. Rotation at this point is set to “Automatic”. Previews and HD
Viewer show all files as upside down.
DoKipOrientation="Y"
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Gathering Debug Logs
Note: this is the Manual method of gathering the GFF Debug logs. This can now be accomplished by
going to option and turning on the GFF Debug
options at the touchscreen.
Open “Diagnostics”
After the service has been stopped please open an explorer and navigate to “F:\PrintManagementServiceCore”
there you will find a file called “ScpPrintService.exe”
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This should look like this
Please change the value for “<add key="GffVerboseMode" value="false"/>” from “false” to “true”
Before
After
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Now change the value “<add key="PgfCacheMaxSizeMB" value="0"/>” from “0” to “4096”
Before
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After
To ensure that both options are active send a print job to the controller and the print is done navigate to
should be a .PGF file. Now you could restart the UI by clicking on the icon on the desktop or by restarting the
controller.
PLEASE NOTE THESE TWO SETTINGS MUST BE SET BACK TO DEFAULT WHEN TESTING IS DONE!
IF THIS IS NOT DONE THESE LARGE FILES HAVE THE ABILITY OF FILLING UP THE HADRDRIVE.
Default values:
“<add key="GffVerboseMode" value="false"/>
“<add key="PgfCacheMaxSizeMB" value="0"/>
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Scanner Not Found After Restoring Hard Drive
Issue:
After a Ghost of the System the Printer has a “Scanner not found” error and the scanner is known to be good
as it was functioning prior to the ghost.
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Step Action Illustration
3. Device manager indicates "Other
devices".
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Step Action Illustration
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KIP PrintPro - Unable to add files after reimaging
Issue explained – Once the system has been set up and is ready, KIP PrintPro is installed at a client
workstation and it is not possible to add files (all buttons on the screen are greyed out).
Reasons:
Keycode Shows OK
Resolutions:
Key Code is not valid for Standard System XXXX, Install new key code to resolve.
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Troubleshoot Performance
Some common issues and what to check:
If Printing from WPD is slow Check to see if the file is in the spooler or ripping in the queue on the touch panel
or in the queue in Print Pro. This can be viewed from either location.
If PDF is said to print slow determine if Driver is GL or Script, determine if Transparency is on or off. Look at
PS Preset in PrintPro to confirm settings.
If performance is bad on all files, formats check printing speed from Maintenance GUI.
If system is locked up restart the controller and see if this frees up the system controller.
If the restart does not help this could be a corrupt Database. Delete the Data Base folder from
F:\PrintManagementData\PrintManagementService\Data Base
Note: This will clear all settings including History Queue, Accounting.
Issue:
login to PrintPro.Net using safari the login window pops up, but you cannot type into the username or
password boxes.
Resolution:
Check to ensure that you have the recommended version of Java installed for your operating system.
Confirm the java Settings, if the Java plug in settings are set to “Ask” set the Java plugin to “Always”, and it
should then work.
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KeyCode Shows Invalid But It Is Correct
Issue explained – KIP Applications are not connecting
Reasons:
Resolutions:
Note: this will delete the Auto Detected Printer. The KIP System K Printer will then auto detect the type of
printer and re-populate this folder.
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KCS Touchscreen Not Launching on Re-Boot
Note: this has been resolved with the Please Wait Screen after closing the User Interface.
Issue explained - When the KIP printer is re-booted the touchscreen does not launch and has to be started
manually.
Reasons:
• If the touchscreen was closed manually so the KCS controller could be restarted it is possible the
system was shut down too quickly.
• It is necessary to allow the system enough time to write the necessary data to the system prior to
closing the GUI.
Resolutions:
• After closing the GUI watch the Diagnostics folder in the top left corner. If it has the Windows Blue
Spinning Wheel on it, it is still working. Once the Windows Blue Spinning Wheel is gone it is safe to restart the
KCS controller.
Note: if the system is restarted and the GUI does not launch automatically it will be necessary to launch the
GUI, let the GUI open and then close the GUI and wait for Windows to be ready to reboot. For the System
properties to be saved correctly.
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Touchscreen Locks up
Step 1: Upon launch of UI it locks and does not open
• User inter face is launched but sits at the spinning log on screen but does not open.
• Indication of issue
• Splash screen open with spinning indicator that it is trying to log on to the server.
• After waiting for some time, the touchscreen does not complete opening.
• Hook up Keyboard
• Go to
Diagnostics\Service
and confirm SCP
Services are all
started
• Restart the UI
Yes – Done
No – Restart KCS
Yes – Done
Please note:
If this is after a fresh reboot or first launch (desktop has not been set up before) the Desktop will not have any
Icons on it. If this is the case please follow these steps:
3. Press Control+Alt+Delete
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Step Component Function
4. Press Start Task Manager
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OpenAPI Test Tool
The OpenAPITestApp can be found in the directory “Diagnostics”
on the Windows Desktop of each KCS Controller. The application
may provide helpful and valuable information about the system
and assists in troubleshooting.
Fig. 1
Fig. 2
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In case the KTAKCS service is not running the OpenAPITestTool
will display the following after clicking “Open”:
Kip_OpenPrinter
Invalid handle
Fig. 3
Clicking on "Printer Info" provides information about the printer itself, like Serial Number, Firmware version and
Hardware version etc.:
Fig.
4
In case the printer is turned off but the controller is still on, (Cold Sleep) the OpenAPITestTool will display the
following after clicking "Printer Info":
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When the button “Printer State” is clicked, the right part of the
tool will display information about the printer’s state such as
paperdeck status, counter information as well as potential
errors. (Fig. 5)
Fig. 5
Fig. 6
161
Fig. 7 Fig. 8
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In case the printer is turned off but the controller is still on (Cold
Sleep), the OpenAPITestTool will display the following after
clicking "Printer Status":
Fig. 9
Fig. 10
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Clicking the button “Folder Info” displays information about the
connected folding machine, such as manufacturer and
firmware version (Fig. 11):
Fig. 11
folder_manufacturer: kNoFolder
model_name:
firmware_version:
mode_code: 0
maximum_speed: 0
folder_options: 0
minimum_fold_length: 0
maximum_fold_length: 0
minimum_fold_width: 0
maximum_fold_width: 0
Fig. 12
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The “Folder Status” button provides information about the
folding machine’s status, such as the folding machine’s
online status and potential errors (Fig. 12)
Fig. 13
After selecting a “Folding Program” and clicking the button “Fold Program Info”, the right part of the UI displays
information about the specifically selected folding program (Fig. 13):
Fig. 14
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Except for “Folder Online”, “Folder Offline” and “Activate
Folder”, the remaining buttons and options are for KDD internal
developer use only. KDD will advise on when and how these
settings need to be set.
Fig. 15
These settings are for a manual configuration of the folding machine as opposed to using the KIP Touch
application instead to do so.
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TraceViewer
The Trace Viewer is a tool that is used to look at the log files Located here: F:\LogFiles. This will be helpful in
troubleshooting cause of error.
After an Error occurs it is possible to use the Trace Viewer to look at the logs to try and determine where the
error occurred.
First thing is to close the User interface. (Double tap the top left corner, single tap the top right corner, single
tap the top left corner).
Browse to F:\LogFiles
Info – On By Default
Warning– On By Default
Error– On By Default
Exception– On By Default
Dev– On By Default
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After Update KIP PrintPro will not Accept .PDF files.
Upgrading from 1.4 to 1.5 Print Pro will automatically upgraded as expected. However when adding PDF's the files show
up in red and cannot be printed.
This can happen after the PrintPro Application updates from one version to another.
To resolve this it is necessary to refresh the PrintPro folder using the following procedure:
1. Close PrintPro
3. Type %appdata%
4. Hit enter
6. Open PrintPro
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Flowcharts
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