Quality Auditing

QUALITY AUDITING
TOTAL QUALITY MANAGEMENT
Quality is viewed from mltiple perspectives: atributes of the product (performance, Total quality management (TQM) is a approach to quality. It treats to pursuit of quality as A basis organizational function.
durability, etc.), customer satisfaction,

conformity with manufacturing specifications, and value (relation of quality and price)
TQM IS PHILOSOPHY
Doing the activities right the first time Employees training and empowerment Promotion of teamwork Improvement of processes Attention to satisfaction for customer Identifies customers needs Recognizes that everyone in a process is at some time a customer or supplier of someone else.

The internal audit activity should perform procedures to
provide assurance that the basis objectives of TQM are

reached:
Customer satisfaction
Continous improvement
Promotion of teamwork
International Standards Organization (ISO) defines The

Quality As: ISO 9000:2000
4

QUALITY is the totality of characteristic of an entity that bear on its ability to satisfy stated and implied needs.
conformance to requirements. degree of excellence

QUALITY MANAGEMENT INCLUDES:
Quality Control Quality Assurance Quality Policy Quality Planning And Improvement
5

QUALITY CONTROL: concerns the operational means to
fulfit the quality requirements
QUALITY ASSURANCE: aims at providing confidence in this fulfitment, TOTAL QUALITY MANAGEMENT:
Brings To There Concepts Management Strategy A Long Term Global
Participation Of All Members Of The Organization For The Benefit Of The Organization Itself, Its Members, Its Customers And Society As A Whole
TOTAL QUALITY MANGEMENT

Aim To The Organization At Long Term Sucess Throught Customers Satisfaction
Notes From This Concept Designates :
All Members Personnel In All Departaments And All Level Of The Organizational Structure
The Strong And Persistent Leadership Of Top Management And The Education And Training Of All Members Of The Organization Are Essential For The Success Os This Approach.

In total quality management, the concept of quality relates to the achievement of all monogerial objectives Benefits to society imply the fultilment of requirements of society. Total quality management or part of it are sometimes called total quality, CWQC (company wide quality control),TQC, total quality control Framework of quality auditing
QUALITY AUDITING
QUALITY AUDITING: is a systematic and independent
examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objective
NOTES:
The quality audit applies, but is not limited, to a quality

system or elements thereof, to processes, to products or to services.
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QUALITY AUDITNG
Quality Audits Are Carried Out By Staff Not Having Direct
Responsibility In The Areas Being Audited But Working In

Cooperation With The Relevant Personnel. To Evaluate The Needed For Improvement Or Corrective
Action. Should Not Be Confused With Inspection, Activities

Performed For The Purpose Of Process Control Or Product Acceptance
Quality Audits Can Be Conducted For Internal Or External

Purposes.
(ISO 9000; ISO/DIS 8402)
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QUALITY AUDITNG
Quality System Audit Provides Objective Evidence Concerning The Need For The Reduction, Elimination And Prevention Of Noncorformities.
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QUALITY AUDITNG
THE AUDITOR OF QUALITY is a person who has the qualification to perform quality audits
To perform a QUALITY AUDIT, the auditor must be authorized for that particular audit
An auditor designated to manage a quality audit is called a LEAD AUDITOR
QUALITY AUDITING
AUDIT OBJECTIVES
To determine the conformity or noncorformity of the quality system elements with specifies requirements To determine the effectiveness of the implemented quality system in meeting specified quality objectives To provide the aditee with an opportunity to improve the quality system To meet regulatory requirements To permit the listing of the audited organizations quality system in a register.
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QUALITY AUDITING
To Evaluate A Supplier Where There Is A Desire To
AUDITS ARE
Establish A Contractual Relationship To Verify That An Organizations Own Quality System Continues To Meet Specified Requirements And Is Being Implemented. To Verify That The Suppliers Quality Systeme
INITIATED
FOR FOLLOWING REASONS
Continous To Meet Specific Requirements And Is

Being Implemented To Evaluate An Organizations Own Quality System Against A Quality System Standard
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QUALITY AUDITING
COMPLYING WITH THE APPLICABLE AUDIT REQUIREMENTS COMMUNICATING AND CLARIFYING AUDIT REQUIREMENTS
AUDITORS RESPONSILIBITIES
PLANNING AND CARRTYING OUT ASSIGNED RESPONSIBILITIES EFFECTIVELY AND EFFICIENTLY DOCUMENTING THE OBSERVATIONS REPORTING THE AUDITOR RESULTS VERIFIYING THE EFFECTIVENESS OF CORRECTIVE ACTIONS TAKEN AS A RESULT OF THE AUDIT (IF REQUESTED BY THE CLIENT)
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QUALITY AUDITING
Retaining and
safeguarding documents to the audit
Cooperating with and

supporting the lead auditor
Auditors should be free from bias and influences which could affect objectivity
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QUALITY AUDITING AUDITORS ACTIVITIES:

THE LEAD AUDITOR SHOULD
Define the requirements of each assigment, including the required auditor qualifications. Comply with applicable auditing requirements and other appropiate directives Plan the audit, prepare working Review documentation on existing quality system activities to determine their adequancy Report critical
documents and
brief the audit team
nonconformities
to the auditee inmediatly
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QUALITY AUDITING
Remain within the audit scope Exercise objectivity Collect and analyze evidende that is relevant and sufficient to permit the drawing of conclusions regarding the audited quality system
AUDITORS SHOULD
Remain alert to any indications of evidence that can influence the audit results and possibly require more extensive auditing
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QUALITY AUDITING
Are the procedures, documents an other information describing or supporting the requiere elements of the quality system known, available, understood and used by the audits personnel?
Are all the documents and other information used to describe the quality system adequate to achieve the required quality objectives?
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QUALITY AUDITING PLAN
The Audit Plan Should Be Approved By The Client And Communicated To The Auditors
The Audit Plan Should Be Designed To Be Flexible In Order To Permit Changes In Emphasis Based On Information Gathered During The Audit, And To Permit Effective Use Of Resources
The Plan Should Include: 1. The Audit Objective And Scope. 2. Identification Of The Individuals Having Significant Direct Responsibilities Regarding The Objectives & Scope
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QUALITY AUDITING PLAN

IDENTIFICATION OF AUDIT TEAM GROUP AND MEMBERS
THE LANGUAGE OF THE AUDIT
THE DATE AND PLACE WHERE THE AUDIT IS TO BE CONDUCTED
IDENTIFICATION OF THE ORGANIZATIONAL UNITS TO BE UNITED
THE EXPECTED TIME AND DURATION FOR EACH MAYOR AUDIT ACTIVITY
CONFIFENTIALITY REQUIREMENTS
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QUALITY AUDITING REPORT

AUDIT REPORT
IT SHOULD BE DATED AND SIGNED BY THE LEAD AUDITOR
IT SHOULD CONTAIN THE

The Scope And Objectives Of The Audit Details Of The Audit Plan, The Identification Of Audit Team Members, Dates, Identification Of The Specific Organization Audited
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QUALITY AUDITING REPORT

IDENTIFICATION ON THE REFERENCE DOCUMENTS AGAINST WHITH THE AUDIT WAS CONDUCTED (QUALITY SYSTEM STANDARD, ETC)
OBSERVATION OF NONCONFORMITIES
THE SYSTEMS ABILITY TO ACHIEVE DEFINED QUALITY OBJECTIVES
THE AUDIT REPORT DISTRIBUTION LIST
ANY COMMUNICATION MADE BETWEEN THE TIME OF THE CLOSING MEETING AND THE ISSUE OF THE REPORT SHOULD BE BY THE LEAD AUDITOR
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QUALITY AUDITNG
The internal audit system should be well qualified to perform risk assessments and promote continous improvement of controls
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QUALITY AUDITING

TOTAL QUALITY MANAGEMENT

durability, etc.), customer satisfaction,

TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

provide assurance that the basis objectives of TQM are

International Standards Organization (ISO) defines The

TOTAL QUALITY MANAGEMENT

conformance to requirements. degree of excellence

TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANGEMENT

Notes From This Concept Designates :

TOTAL QUALITY MANAGEMENT

The quality audit applies, but is not limited, to a quality

Responsibility In The Areas Being Audited But Working In

Action. Should Not Be Confused With Inspection, Activities

Quality Audits Can Be Conducted For Internal Or External

An auditor designated to manage a quality audit is called a LEAD AUDITOR

To Evaluate A Supplier Where There Is A Desire To

Continous To Meet Specific Requirements And Is

Cooperating with and

QUALITY AUDITING AUDITORS ACTIVITIES:

QUALITY AUDITING PLAN

QUALITY AUDITING PLAN

THE LANGUAGE OF THE AUDIT

THE DATE AND PLACE WHERE THE AUDIT IS TO BE CONDUCTED

IDENTIFICATION OF THE ORGANIZATIONAL UNITS TO BE UNITED

QUALITY AUDITING REPORT

IT SHOULD CONTAIN THE

QUALITY AUDITING REPORT

THE SYSTEMS ABILITY TO ACHIEVE DEFINED QUALITY OBJECTIVES

THE AUDIT REPORT DISTRIBUTION LIST

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