Signature and Name of Invigilator

OMR Sheet No. : .........................................

(To be filled by the Candidate)

1. (Signature) __________________________

Roll No.

(Name) ____________________________
2. (Signature) __________________________

(In figures as per admission card)

Roll No.____________________________
(In words)

(Name) ____________________________

D-5509
Time : 1 1/4 hours]

Test Booklet No.

PAPER-II

[Maximum Marks : 100

LABOUR WELFARE AND INDUSTRIAL RELATIONS, LABOUR AND SOCIAL

WELFARE, HUMAN RESOURCE MANAGEMENT
Number of Pages in this Booklet : 16

Instructions for the Candidates

1. Write your roll number in the space provided on the top of
this page.
2. This paper consists of fifty multiple-choice type of questions.
3. At the commencement of examination, the question booklet
will be given to you. In the first 5 minutes, you are requested
to open the booklet and compulsorily examine it as below :
(i) To have access to the Question Booklet, tear off the paper
seal on the edge of this cover page. Do not accept a booklet
without sticker-seal and do not accept an open booklet.
(ii) Tally the number of pages and number of questions
in the booklet with the information printed on the
cover page. Faulty booklets due to pages/questions
missing or duplicate or not in serial order or any
other discrepancy should be got replaced immediately
by a correct booklet from the invigilator within the
period of 5 minutes. Afterwards, neither the Question
Booklet will be replaced nor any extra time will be
given.
(iii) After this verification is over, the Test Booklet Number
should be entered in the OMR Sheet and the OMR Sheet
Number should be entered on this Test Booklet.
4. Each item has four alternative responses marked (A), (B), (C)
and (D). You have to darken the oval as indicated below on the
correct response against each item.
Example :
B
C
A
D
where (C) is the correct response.
5. Your responses to the items are to be indicated in the Answer
Sheet given inside the Paper I Booklet only. If you mark at
any place other than in the ovals in the Answer Sheet, it will
not be evaluated.
6. Read instructions given inside carefully.
7. Rough Work is to be done in the end of this booklet.
8. If you write your name or put any mark on any part of the test
booklet, except for the space allotted for the relevant entries,
which may disclose your identity, you will render yourself
liable to disqualification.
9. You have to return the test question booklet and OMR Answer
sheet to the invigilators at the end of the examination
compulsorily and must not carry it with you outside the
Examination Hall.
10. Use only Blue/Black Ball point pen.
11. Use of any calculator or log table etc., is prohibited.
12. Negative Marking :- For each incorrect answer, 0.5 marks
shall be deducted.

D-0109
D-5509

Number of Questions in this Booklet : 50

1.
2. -
3. , -
-
:
(i) -
-

(ii) -

/


-
-

(iii) - OMR
OMR -

4. (A), (B), (C) (D)


B
C
A
D
:
(C)
5. I -

,

6.
7. (Rough Work)
8. -
,

9. - OMR -


10. /
11. ()

12. : 0.5

1
P.T.O.

LABOUR WELFARE AND INDUSTRIAL RELATIONS, LABOUR AND SOCIAL

WELFARE, HUMAN RESOURCE MANAGEMENT
Paper II
Note :
1.

This paper contains fifty (50) objective type questions, each question carrying two
(2) marks. Attempt all the questions.

Match the following :

Name of the Book
(a) Management and Worker
(b) The Human Side of Enterprise
(c) The New Patterns of Management
(d) The Human Problems of Industrial
Civilization.
Codes :
(a) (b) (c) (d)
(A) (ii) (iv) (iii) (i)
(B) (iii) (ii) (iv) (i)
(C) (i) (iii) (ii) (iv)
(D) (iii) (iv) (i) (ii)

Author
(i) Rensis Likert
(ii) Elton Mayo
(iii) Roethlisberger and Dickson
(iv) Douglas McGregor

2.

Which of the following is not true in case of system theory of organization ?

(A) Organization is an energetic input-output system.
(B) The system is flagrantly open in its interaction with the environment.
(C) There is no negative entropy in a system which require importing of more energy
from the environment than is expended.
(D) For homeostasis in a system, the feedback loop is essential.

3.

When a plan is aimed at achieving a special goal and designed to deal with a unique
non-recurring situation, it is called
(A) Project
(B) Single-Use Plan
(C) Standing Plan
(D) Policy

4.

Match the following :

Contributor
(a) Chester I. Barnard
(b) Max Weber
(c) F.W. Taylor
(d) Katz and Kahn
Codes :
(a) (b) (c) (d)
(A) (iv) (i) (ii) (iii)
(B) (iii) (iv) (i) (ii)
(C) (ii) (iii) (iv) (i)
(D) (ii) (iv) (i) (iii)

Paper-II

Organisation Theory
(i) Functional Foremanship
(ii) Acceptance Theory of Authority
(iii) Open System Theory
(iv) Bureaucracy

D-5509

   ,  ,
II
: (50) -   (2)  
1.

"  :
 
(a) ( 
(b)
(c)
(d)

 :
(A)
(B)
(C)
(D)

(i)
(ii)
(iii)
(iv)

,



2 22

(a) (b) (c) (d)

(ii) (iv) (iii) (i)
(iii) (ii) (iv) (i)
(i) (iii) (ii) (iv)
(iii) (iv) (i) (ii)

2.

2    ?
(A) 2   -
(B)  : "
(C)  ( " 
 
(D)   

3.

      

(A)
(B) 2-
(C) 2
(D)

4.

"  :

(a) .
(b)
(c) .
(d)  
 :
(A)
(B)
(C)
(D)

D-5509

(i)
(ii)
(iii)
(iv)







(a) (b) (c) (d)

(iv) (i) (ii) (iii)
(iii) (iv) (i) (ii)
(ii) (iii) (iv) (i)
(ii) (iv) (i) (iii)
3

Paper-II

5.

Arrange the following steps in the control process in the order in which they occur :
(a) Establishing standards
(b) Managing performance.
(c) Determining areas to control.
(d) Comparing performance against standards.
(e) Taking corrective action when necessary.
(f) Adjusting standards and measures when necessary.
(g) Recognizing good or positive performance.
(A) (a) (b) (c) (e) (d) (f) (g)
(B) (c) (a) (b) (d) (g) (e) (f)
(C) (a) (c) (d) (b) (e) (g) (f)
(D) (c) (d) (a) (b) (f) (g) (e)

6.

Which of the following experiments is associated with the welfare movement ?

(A) Hawthorne Experiment
(B) New Lanark Experiment
(C) Ahmedabad Experiment
(D) None of the above

7.

Arrange the steps in Manpower Planning in the order in which they occur.
(a) Identifying sources of manpower supply.
(b) Manpower forecasting.
(c) Determining manpower requirements.
(d) Manpower Inventory
(e) Selection
(f) Recruitment
(g) Placement
(A) (c) (b) (d) (a) (f) (e) (g)
(B) (a) (c) (b) (d) (e) (f) (g)
(C) (d) (a) (b) (c) (f) (e) (g)
(D) (c) (d) (a) (b) (f) (e) (g)

8.

Which of the following is not a model of selection ?

(A) Multiple Choice Model
(B) Multiple Cut-off Model
(C) Multiple Hurdles Model
(D) Predictor Criterion Model

9.

The internal wage differentials and relative worth of the job for the organization are
determined by
(A) Job Analysis
(B) Job Design
(C) Job Enrichment
(D) Job Evaluation

10. Which of the following is not an incentive plan that relates wages with productivity ?
(A) Taylors differential piece-rate system (B) The Beveridge Plan
(C) The Scanlon Plan
(D) The Halsey Premium Plan
11. The following definition development of awareness and sensitivity to behavioural
patterns of oneself and others refers to which of the following methods of training ?
(A) In-Basket
(B) Case study
(C) Management games
(D) T-Group
Paper-II

D-5509

5.

"   (   :
(a)

(b)

(c)
(  E
(d)
  
(e)
   
(f)
   
(g)
 
(A)
(B)
(C)
(D)

6.

7.

(b)
(a)
(c)
(d)

(c)
(b)
(d)
(a)

(e)
(d)
(b)
(b)

(d)
(g)
(e)
(f)

(f)
(e)
(g)
(g)

(g)
(f)
(f)
(e)

"  2  ?
(A)
(B) 
(C)
(D) 
 (   :
(a)
 
(b)
2
(c)
  (
(d)

(e)

(f)

(g)

(A)
(B)
(C)
(D)

8.

(a)
(c)
(a)
(c)

(c)
(a)
(d)
(c)

(b)
(c)
(a)
(d)

(d)
(b)
(b)
(a)

(a)
(d)
(c)
(b)

(f)
(e)
(f)
(f)

(e)
(f)
(e)
(e)

(g)
(g)
(g)
(g)

  ?

(B) -

(D) 
2    E   :
(A)
(B)
(C)
(D)
   ( ?
(A) -
(B)
(C) 
(D)
     "
 E(    ?
(A) -
(B) 
(C) 2
(D) -2
(A)
(C)

9.

10.

11.

D-5509

Paper-II

12. In organising an Executive Development

following steps ?
I.
Actual conduct of the programme.
III. Inventory of Management Talent.
(A) I
III II IV
(C) I
IV III II

Programme, how would you arrange the

II.
IV.
(B)
(D)

Evaluation of the programme.

Analysis of Developmental Needs
IV III
I
II
II
I
III IV

13. Assertion (A) : The team members get along well with each other as a result of
sensitivity training.
Reason (R)
: A major difficulty in relying solely on sensitivity training is that it
neglects the important procedural aspects of the functioning of teams
(A) (A) is true (R) is false.
(B) (A) and (R) both are false.
(C) (A) and (R) both are true.
(D) (A) and (R) are true, (R) is correct explanation of (A).
14. Which of the following is the correct sequence of Performance Appraisal Process ?
I.
Setting standards for performance.
II. Measuring the performance.
III. Comparing the actual performance with the standard set.
IV. Communicating the standards set to the employees.
(A) I
II III IV
(B)
I
II IV III
(C) I
IV II III
(D)
II III IV
I
15. Match the following Behavioural Scientists with their areas of contribution :
Scientists
Areas of Contribution
(i) Charles L. Hulin and (a) Transactional Analysis
Milton R. Blood
(ii) Blake and Mouton
(b) Organisational Development
(iii) Eric Berne
(c) Behaviourally Anchored Rating Scale (BARS)
(iv) Beckhard R
(d) Managerial Grid
Codes :
(i) (ii) (iii) (iv)
(A) (c) (d) (a) (b)
(B) (c) (a) (b) (d)
(C) (a) (c) (b) (d)
(D) (d) (b) (a) (c)
16. In ERG theory of motivation, the words E, R and G respectively stand for
(A) Existence, Resources and Growth
(B) Existence, Relatedness and Growth
(C) Effectiveness, Risk and Groups
(D) Efficiency, Responsiveness and Grid
Paper-II

D-5509

12.

   2 " (    2 ?
  
  
2 
    (

I.
II.
III.
IV.
(A)
(B)
(C)
(D)
13.

14.

 (A)

II
I
III
III

IV
II
II
IV

I
I
I
II

II
II
IV
III

III
IV
II
IV

IV
III
III
I

   2 2   :

  3
(i) . (a)
.
(ii) 
(b) 2
(iii) 
(c)  2  ()
(d) 2
(iv)  .
 :
(A)
(B)
(C)
(D)

16.

III
III
IV
I

E(  (  -


(R) : E( (  "      
  (  E  E 
(A) (A) , (R) 2
(B) (A) (R) 2
(C) (A) (R)
(D) (A) (R) , (R), (A)  "
" -    ?
I.
-    (
II.
- 
III.
   
IV.
     (
 :
(A)
(B)
(C)
(D)

15.

I
IV
I
II

(i)
(c)
(c)
(a)
(d)

(ii) (iii) (iv)

(d) (a) (b)
(a) (b) (d)
(c) (b) (d)
(b) (a) (c)

... , , :  :
, 
, E 
,"
E,  2

(A)
(B)
(C)
(D)
D-5509

Paper-II

17. Which of the following sequence of the Group Development Process is correct ?
I.
Performing
II. Storming
III. Adjourning
IV. Forming
V. Norming
(A) IV V III II
I
(B)
I
III II
V IV
(C) II IV III V
I
(D) IV II
V
I
III
18. Assertion (A) : Punishment is the least effective method for promoting both learning
and performance.
Reason (R)
: By itself, punishment does not necessarily provide a clear idea about
what are needed in order to do something correctly.
(A) Both (A) and (R) are true. (R) is not the correct explanation of (A).
(B) Both (A) and (R) are true. (R) is correct explanation of (A).
(C) Both (A) and (R) are false.
(D) (A) is false (R) is true.
19. Where do the following activities fall in Kurt Lewins model of change process ?
Reinforcing the newly learned behaviour, finding fits between organisational
components, and maintaining fits between organisational components
(A) Unfreezing
(B) Moving
(C) Refreezing
(D) None of the above
20. Assertion (A) : There is a negative relationship between satisfaction and absenteeism,
though the correlation is not very high.
Reason (R)
: High employee turnover is a serious concern for the management.
(A) Both (A) and (R) are true. (R) is not correct explanation of (A).
(B) Both (A) and (R) are false.
(C) (A) is true (R) is false.
(D) (R) is true (A) is false.
21. The scope of industrial relations does not include
(A) Employer and Employee relations
(B) Employer and Trade Union relations.
(C) Employer, Employee and Trade Union relations.
(D) Employer and Customer relations.
22. Match List-I with List-II.
List-I
List-II
(a) Strike
(i) The action of employer is temporarily closing down his
undertaking.
(b) Lockout
(ii) Refusal of the employer to employ the workers because of
coal, power and raw material.
(c) Lay-off
(iii) Temporary cessation of work by a group of employees in
order to express their grievances.
(d) Closure
(iv) Permanently closing down of the establishment by the
employer.
Codes :
(a) (b) (c) (d)
(A) (iii) (i) (ii) (iv)
(B) (iii) (ii) (iv) (i)
(C) (ii) (iii) (i) (iv)
(D) (i) (iii) (iv) (ii)
Paper-II

D-5509

17.

   "   ?
2
2
2
2
2

I.
II.
III.
IV.
V.
(A)
(C)
18.

19.

IV
II

 (A)

V
IV

III
III

II
V

I
I

(B) I
(D) IV

III
II

II
V

V
I

IV
III

"  ,  (

 (R)
:        , 
(, ,  
(A) (A) (R) (R), (A)  "
(B) (A) (R) (R), (A)  "
(C) (A) (R) 2
(D) (A) 2 (R)
:

   "   ?
"  , 2   2  

(A) 2
(B) 2
(C) 2
(D) 
 (A) :   

 (R)
:   2
(A) (A) (R) (R), (A)  "
(B) (A) (R) 2
(C) (A) (R) 2
(D) (R) (A) 2
2  E "  ?
(A) 
(B) 
(C) ,
(D)  2

20.

21.

22.

-I  -II  :
-I
-II
(a)
(i)      (
(b)
(ii)   ,   (
   
(c) -
(iii)   2    

(d)
(iv)   
 :
(A)
(B)
(C)
(D)

D-5509

(a) (b) (c) (d)

(iii) (i) (ii) (iv)
(iii) (ii) (iv) (i)
(ii) (iii) (i) (iv)
(i) (iii) (iv) (ii)
9

Paper-II

23. Which of the following is not an adjudication machinery under the Industrial Disputes
Act ?
(A) Labour Court
(B) Court of Enquiry
(C) Industrial Tribunal
(D) National Tribunal
24. As a result of the New Economic Policy which of the following has been badly affected ?
(A) Trade Unions
(B) Collective Bargaining
(C) Strikes
(D) All the above
25. Which of the following is not a tripartite body ?
(A) Indian Labour Conference
(B)
(C) Standing Labour Committee
(D)

Joint Management Councils

Wage Boards

26. Which of the following is not a part of the structure of Trade Union in India ?
(A) Craft Union
(B) Industrial Union
(C) Company Union
(D) Federations
27. The basic function of trade union is
(A) To protect and promote the interest of the workers.
(B) Acquiring the control of industry by workers.
(C) Imbibing sincerity and discipline in workers.
(D) To provide cultural and recreational facilities.
28. Ravindra Verma was the Chairman of
(A) Royal Commission on Labour
(B) First National Commission on Labour
(C) Second National Commission on Labour
(D) Labour Investigation Committee
29. Which of the following aims to check inter and intra union rivalry in India ?
(A) The Trade Union Act
(B) The Code of Discipline in Industry
(C) The Inter Union Code of Conduct.
(D) All the above
30. Match the following :
(a) Madras Labour Union
(b) Ahmedabad Textile Labour Association
(c) Bombay Mill Hands Association
(d) Kamgar Hitwardhan Sabha
Codes :
(a) (b) (c) (d)
(A) (iv) (iii) (ii) (i)
(B) (iii) (iv) (i) (ii)
(C) (ii) (i) (iii) (iv)
(D) (i) (ii) (iv) (iii)

(i)
(ii)
(iii)
(iv)

1890
1909
1917
1920

31. Which of the following is not a type of labour legislation ?

(A) Protective
(B) Regulative
(C) Social Security
(D) Social Legislation
Paper-II

10

D-5509

23.

2  2 "  (  2 ?

(B)
2 (
(D) (

(A)
(C)
24.

  ( "  ?

(B) 

(D)

(A)
(C)
25.

26.

"  E ?
(A) 
(B)
(C)
(D)
"    2 ?

(B) 2

(D)

(A)
(C)
27.

 -   ?
  E( 
2  ( 
"
 

(A)
(B)
(C)
(D)
28.

 E ?
2
2
2
- 

(A)
(B)
(C)
(D)
29.

"   :   ?
(A)
(B) 2  
(C) : (
(D)

30.

"  :
(a)
(b)
(c)
(d) 2
 :
(A)
(B)
(C)
(D)

31.

(i)
(ii)
(iii)
(iv)

1890
1909
1917
1920

(a) (b) (c) (d)

(iv) (iii) (ii) (i)
(iii) (iv) (i) (ii)
(ii) (i) (iii) (iv)
(i) (ii) (iv) (iii)

"    ?
(A) E(
(B)
(C)  E
(D) 

D-5509

11

Paper-II

32. Which of the following statements relating to I.L.O. is not true ?

(A) I.L.O. is a tripartite body.
(B) I.L.O. has a standing labour committee.
(C) I.L.O. believes not only in people at work but also their development.
(D) I.L.O. recommendations are compulsorily binding in nature.
33. The unemployment insurance benefit was included in the ESI Act since
(A) 1975
(B) 1985
(C) 1995
(D) 2005
34. The period of work of an adult worker in a factory including intervals cannot be more
than
1
1
(A) 82 hours
(B) 102 hours
(C) 8 hours
(D) 9 hours
35. The women employees are now entitled to maternity leave according to Maternity
Benefit Act, 1961 for a period of
(A) 120 days
(B) 100 days
(C) 180 days
(D) 150 days
36. Which of the following Union Security Measures has been prescribed under the
Payment of Wages Act ?
(A) Closed shop system
(B) Union shop system
(C) Check off
(D) Picketing
37. Adjudication machineries under the Industrial Disputes Act, 1947 shall submit their
award in case of an individual workman within a period of
(A) One year
(B) Two years
(C) Three years
(D) Three months
38. An employer insists to include certain subjects in his draft standing orders for
certification by the certifying officer, which are neither covered by any item of the
schedule nor by the model standing orders
(A) He can do so
(B) He cannot do so
(C) The Act is silent about it
(D) None of the above
39. What is the minimum number of members required for registration of a trade union ?
(A) Seven members
(B) 100 members
(C) 100 or 10% but not less than seven
(D) None of the above
40. Minimum Wages Act, 1948 aims to
(A) maintain purchasing power of wages.
(B) encourage workers to produce more.
(C) check exploitation of labour by employer.
(D) pay workers according to their work.
41. The seven approaches to philosophy or theory of labour welfare were first identified by
(A) K.N. Vaid
(B) M.V. Moorthy
(C) A.M. Sharma
(D) I.D. Punekar
42. Who considered want, ignorance, squalor, idleness and disease as five giants on
the road to social security ?
(A) V.V. Giri
(B) M.V. Moorthy
(C) Lord Beveridge
(D) Pal Chu
Paper-II

12

D-5509

32.

"   I.L.O. (...)   ?

... E
... 
...    "   
... : 

(A)
(B)
(C)
(D)
33.

ESI  2 ?
(A)

1975

(B) 1985

(C) 1995

(D) 2005

34.

      :
1
1
(A) 82
(B) 102
(C) 8
(D) 9

35.

1961     
 ?
(A) 120
(B) 100
(C) 180
(D) 150

36.

"  E __________ 2  
?
(A)
(B)
(C) -
(D) 2

37.

2 1947  2 (     2

(B)

(D)

(A)
(C)
38.

39.

 (   (   
  2    
 2
(A)  
(B)  
(C) 
(D) 
 (       ?

100
100 10% 


(A)
(B)
(C)
(D)
40.

1948 
 -  
   
   (  2
  

(A)
(B)
(C)
(D)
41.

(  2    ?
..
(B) ..
..
(D) .. (

(A)
(C)
42.

  , , , ( 2  E 
E ?
(A) .. 2
(B) ..
(C)
(D)

D-5509

13

Paper-II

43. The programmes generally providing benefits for meeting the minimum needs of
persons of small means are called
(A) Social Insurance
(B) Social Assistance
(C) Mutual Aid
(D) None of the above
44. Which of the following cannot be regarded as extra mural labour welfare facility ?
(A) Canteen
(B) Housing
(C) Hospital
(D) Playground
45. Who among the following is not regarded as welfare agency for factory workers ?
(A) Employer
(B) Trade Unions
(C) N.G.Os
(D) State and Central Government
46. Match the following :
Contributors
(a) David Ricardo
(b) James Stuart Mill
(c) F.W. Walker
(d) J.B. Clark
Codes :
(a) (b) (c) (d)
(A) (iv) (ii) (i) (iii)
(B) (iii) (ii) (iv) (i)
(C) (iv) (iii) (ii) (i)
(D) (ii) (iv) (iii) (i)

(i)
(ii)
(iii)
(iv)

Wage Theories
Marginal Productivity Theory
Residual Claimant Theory
Wage Fund Theory
Subsistence Theory

47. The machinery of wage board in India is primarily used in connection with
(A) Settlement of Industrial Disputes.
(B) State Regulation of Wages.
(C) Determination of Wages.
(D) Promoting Equal Wages For Equal Work.
48. After the report of the Royal Commission on Labour, which of the following
legislations was first enacted ?
(A) Minimum Wages Act
(B) Equal Remuneration Act
(C) Payment of Wages Act
(D) Payment of Gratuity Act
49. Most of the social security benefits to workers in India are calculated on the basis of
(A) Basic wage
(B) Basic wage and Dearness Allowance
(C) Basic wage, D.A. and Medical allowance
(D) Basic wage, D.A., Medical and House rent allowance
50. Which of the following is true of Indian Labour Market ?
(A) It is a Perfect Market
(B) Monopolistic Market
(C) Imperfect Market
(D) None of the above
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43.

2    
?
(A) 
(B) 
(C) ()
(D) 

44.

 (   ?
(A) 
(B) 2
(C)
(D) " 

45.

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(B)
...
(D)  

(A)
(C)
46.

"  :

(a) 
(b)
(c) . 
(d) .. 
 :
(A)
(B)
(C)
(D)

47.

(i)
(ii)
(iii)
(iv)

(a) (b) (c) (d)

(iv) (ii) (i) (iii)
(iii) (ii) (iv) (i)
(iv) (iii) (ii) (i)
(ii) (iv) (iii) (i)

  2   :
2 
 
(
    

(A)
(B)
(C)
(D)
48.

49.

2   "   () 
2 ?
(A)
(B) 
(C) 2
(D) 2 2
   E   2 ?

2
, 2 
, 2 ,   -

(A)
(B)
(C)
(D)
50.

 "  ?
(
(B) 
(
(D) 

(A)
(C)

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