ACCOUNT MANAGER Account Holder Email Change V2 Account Manager When the Account Holder is an organization, the e-mail

address listed is a default field that cannot be updated. The Account Contacts and WHOIS Contacts may be assigned to different individuals. Unless otherwise specified, ENG033 Solutions will use your Primary Contact/Account Holder information as your WHOIS Administrative and Technical Contacts. To change the WHOIS contacts: 1. Log into Account Manager. 2. Click "Edit Account Contacts" from the left-hand navigation. If you have more then one account, select which Account you wish to edit and then select "Edit Account Contacts" at the bottom of the page. 3. Select "Click here" under Edit WHOIS contacts. 4. Select the domain(s) where the WHOIS contacts need to be updated, click "Continue." 5. Select which contact you wish to update and click "Continue." 6. Select who will replace your current contact. 7. Enter the appropriate information based on the selected replacement, click "Save." If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected].

Account Manager Add VAS V2 Account Manager To add services to your existing account, go to https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml and enter your User ID and password to log into Account Manager. Instructions for adding some of our most popular services are below. Instruction I = Add E-mail Instruction II = Add Web Forwarding Instruction III = Add a Web site I. Add ENG033 Solutions E-mail *********************************************************** 1. Select the domain name you wish to add an E-mailbox to. 2. Under the "Additional Services Available" header, Click "Add e-mailbox(s)." 3. Select the number of e-mailboxes you wish to add and click "Continue" 4. Choose the name(s) for your new e-mailbox(s) and click "Continue" 5. Select the desired term for the e-mailbox(s) from the drop down menu. If you change the term, be sure to click the "Recalculate" button. Click "Proceed to Purchase." 6. Enter/verify your credit card information, select and read the Service Agreement, then click "Submit Order." II. Add Web Forwarding *************************************************

We have a service called web forwarding (with masking) that will direct your domain name to any web site. To add this service to your domain name. 1. Log inside your account manager. 2. Copy and paste the link below to your address bar. https://www.ENG033Solutions.com/en_US/build-it/forwarding.jhtml

III. Add a Web Site ************************************************ 1. Select the domain name you wish to add a Web site to. 2. Click the "Create a Professional Web Site" link located in the "Additional Services Available" section. 3. Select the Web Site package you would like and click "Go." 4. Select the desired term for your package. If you change the term, be sure to click the "Recalculate" button. Click "Proceed to Purchase" 5. Enter/verify your credit card information, select and read the Service Agreement then click "Submit Order." If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business.

Account Manager Changes V2 Account Manager To make modifications to your account, please follow the instructions listed below. 1. Visit https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml. 2. Enter your User ID and password and click "Log In." If you have forgotten your password, click on the "Forgot User ID/Password" link to retrieve it. Below you will find answers to some of the most commonly asked questions and instructions on how to make modifications to your account. I. How to modify the Account Holder Address or Account Holder Name ********************************************************************************* 1. Click the "Edit User Info" link located on the left side of the page. 2. To modify an address, enter the correct address into the appropriate dialogue box provided, beneath the "Edit User Profile" header and click "Save." Your changes have now been submitted. Click, "Go to Account Manager" to return to Account Manager Home. 3. To change the name on the Account, click on the "Change My Name" link on the Edit User Info page. Enter the new name in the dialogue boxes and click "Continue." Confirm your changes on the next page, read the service agreement and check the box stating you have done so, then click "Continue." The Account Holder name has now been updated.

II. How to replace the Account Administrative and/or Account Technical Contact ******************************************************************************************** 1. Click "Edit Account Contacts. 2. If you have more than one account, select the account that contains the contact information that you want to edit and click "Edit Contacts." 3. Click the "Delete" button next to the contact that you want to replace. Verify that you want to delete this contact by selecting "Delete." 4. To add a new contact, click "Add new Account Administrative or Technical Contact" on the Edit Account Contacts page. You will have the option to select a new user by e-mail address, User ID or NIC handle. Click "Continue." 5. You then select whether you want the new contact to be an Account Administrative or Account Technical Contact. Click "Continue." 6. A new user invitation will be sent to the selected contact by e-mail. He or she will have 7 days to activate access to the account. III. How to replace your Name Server information ******************************************************* 1. If you have only one domain, from Account Manager Home, select "Move DNS to a New Name Server" and click "Apply change. If you have multiple domains, select the box next to the domain names you want to edit and click "Edit DNS." 2. Read the warning and click "Continue", if you wish to proceed. 3. Enter your Name server 1 and Name server 2 by either typing it into the box or selecting from the drop down box. You must enter at least 2 Name servers. Click "Continue" when complete. If you wish to add 3 or more Name servers, click on "Add more Name servers. Once your modifications have been completed in Account Manager, your new records should be visible in our WHOIS database within 24 to 72 hours. To go directly to WHOIS Lookup, copy and paste this URL into your browser: http://www.ENG033Solutions.com/cgi-bin/WHOIS/WHOIS For more detailed instructions on any task within Account Manager, visit our User Guide at http://www.accountmanageruserguide.com/. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected].

Contact Hosting Company Account Manager Based on the research performed for your inquiry, another hosting company is currently handling the website and email services of your domain name. We apologize that we cannot assist you further regarding the said services. It may therefore be necessary to contact your Internet Service Provider or Web Hosting Company who provide you the services in question. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected].

Please know that your inquiry is important to us, and we value your business.

Domain Protect V2 Account Manager Domain Protect adds an extra layer of security to domain name registrations. When Domain Protect is enabled, it will guard against any unauthorized transfer of your domain name registration. This is an automatic feature when you register a new domain name with ENG033 Solutions. The Primary Contact/Account Holder can configure Domain Protect at any time through Account Manager. 1. Log into Account Manager. 2. Click "View Domain Names List" from the left navigation. 3. Select the appropriate domain name. The Domain details screen will show if Domain Protect is "On" or "Off." 4. To change the status, click the link beside the current status. 5. A pop-up window will appear. Please select either on or off and click "Save" to change the status of Domain Protect. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business.

Host Create Modify Account Manager

To create, edit or replace your name server (DNS), please follow the instructions below: 1. Visit https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml. 2. Enter your User ID and password and click "Log In." To create a name server: 1. Select the account that contains the parent domain of the name server you are creating. 2. Click Manage Host Servers or copy and paste the link: https://www.ENG033Solutions.com/en_US/manage-it/manage-nameservers.jhtml onto the address bar while you are logged inside the account. 3. Enter the name of the name server you want to create into the left dialog box and click "Continue." 4. Enter the new IP Address. Click "Continue." 5. Verify the name server information and click "Apply Change." To edit a name server: 1. Click Manage Host Servers or copy and paste the link. https://www.ENG033Solutions.com/en_US/manage-it/manage-nameservers.jhtml onto the

address bar while you are logged inside the account. 2. Enter the name of the name server you want to edit into the left dialog box and click "Continue. 3. Enter the new IP address. Click Continue. 4. Verify the name server information and click Apply Change. To replace one name server with another name server: (This will affect all the domains within your account on this name server.) 1. To replace a specific name server, click Manage Host Servers or copy and paste the link https://www.ENG033Solutions.com/en_US/manage-it/manage-nameservers.jhtml onto the address bar while you are logged inside the account. 2. Enter the name of the name server you want to replace into the right dialog box and click Continue. 3. Enter the name of the new name server, click Continue. 4. Verify the name server information and click Apply Change. To replace the name server(s) of specific domains: (This will affect only the domains chosen.) 1. Select the domain(s) you want to replace the name servers on. You can view Domain Currently Points to: Designated DNS: you may click on "Edit. 2. On the next page choose Move DNS to a new Name Server and click on Continue. 3. Enter the names of the two new name servers or select the names from the drop down box. If you wish to add more than 2 name servers click Add More Nameservers Otherwise, click Continue and Save DNS. Any changes to the host records automatically gets updated in the registry, as well as our local database. Since this is the case, even if WHOIS shows the outdated IP addresses, this is purely cosmetic and will not affect the activity of your domain name and any attached services. Please allow 24 hours for changes to take effect across the Internet. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business.

How To Register Account Manager To register a domain name, please visit our website at: http://www.ENG033Solutions.com 1. Enter the domain name that you want to register into the green box located at the top of the page, without the extension. Select the extension(s) that you want to register by checking the

appropriate box: COM, NET, ORG, BIZ, INFO, CC, BZ, VG, MS, GS, TC, and US. If you want to register a domain name with an extension other than the ones listed, click the "See More Extensions" link and check the extension(s) that you want to register. Click "Search" when finished. In order to register a .NAME domain name, click "See more extensions" then enter a first and last name in the "Get a .NAME domain" box. Click "GO" when finished. 2. If the domain name(s) that you wish to register is not available, you will be given the option to backorder the domain. We will also generate a list of similar domain names that you may want to register. 3. To order a domain name registration, simply click the check box provided to the left of the domain(s) and click the "Continue" button. 4. Next, you may select the Web site package or E-mail that is right for you. All of the pricing for these services is listed below the description. Click the "Continue" button and be sure to click the checkbox to the left of any additional service that wish to purchase. 5. Review your order and be sure to choose a term from the drop down box provided. If you want to remove a domain name that is listed, simply click "Remove" located to the right of the domain name. Be sure to click the "Recalculate" button if you changed the domain name registration term. Click "Proceed to Purchase". 6. If you already have an existing account with us and you want to add this domain name purchase to your account, enter your User ID and password. Click, "Log In". If you do not have an account with us or do not wish to add this purchase to your existing account, click "Create Account". If you choose the new account option, you will be prompted to enter your personal information. Click "Continue" after you have completed all requested fields. 7. It will now be necessary for you to complete the "Payment Information" section. Enter your credit card information. Be sure to read the Service Agreement and check the applicable box indicating that you have done so. Click "Submit Order". Be sure to print the "Order Complete" page for your personal records. Thank you for your purchase. Private Registration Account Manager Through Private Registration, you can protect your public domain registration information and continue to own and manage your domains and associated products. Private Registration will help you to: Deter spammers, telemarketers, identity thieves, harassers, stalkers, and others who use this public WHOIS database to contact you. Protect your Personal Information - The information you want to keep private is kept out of the public WHOIS database. Protect your Domain Name Registration - Gives the you full control and standing as registrant over the domain names in your account, unlike "proxy" services. You will continue to have valid Whois contact information as required by ICANN and receive legitimate correspondence.

To activate Private Registration, please do the following: 1. Log inside account manager using your user ID and password.

2. In the account Manager Home page, click "Make this a private registration" link located in under Domain Details. 3. You should now be at the Private Registration page. Select the domain you wish to activate the service for. Click "Continue." 4. Choose the number of years you wish to register the Private Registration for. Click "Recalculate" then click "Proceed to Purchase." 5. Submit your credit card information for payment.

If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business. Products Cancelled Due To Server Change V2 Account Manager According to our records, your domain name registration has been transferred to another hosting company, which involved replacing what used to be ENG033 Solutions servers with those the new hosting company provided you. Because of this, the Value Added Services such as ENG033 Solutions E-mail, Web site and Web Forwarding service have been cancelled. The cancellation of these services is automatic upon switching servers, as only our servers can accommodate these services. Should you choose to still take advantage of our products aside from the domain registration, you may switch back to ENG033 Solutions servers at any time for free. As soon as your domain name is back to our hosting service, you may re-purchase the Value Added Services that you need. If you have any questions, please contact Customer Service at [email protected] or at 1-888-642-9675 within the U.S. and Canada or 1-703-742-0914 outside the U.S.

Under Construction V2 Account Manager An Under Construction page is a placeholder for a domain name registration whose Web site has not yet been activated. ENG033 Solutions provides its customers with two types of Under Construction pages: * A Standard Under Construction page that contains links to ENG033 Solutions services, thirdparty product and services and/or Internet search engines. * A Generic Under Construction page, which contains only ENG033 Solutions branding and may contain a ENG033 Solutions domain name registration search tool.

To select an Under Construction page: 1. Log into Account Manager. 2. Under the Domain Names list, select the domain name that you want to add an Under Construction page too. 3. Click "Edit." 4. Select which type of Under Construction page you want users to see when they access your domain name. 5. Click on "save." It will take approximately 24 hours to activate. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected].

Use NSI Servers V2 Account Manager To switch to ENG033 Solutions servers, please follow the directions below. 1. Visit https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml. 2. Enter your User ID and password and click "Log In." 3. Select the domain name to be updated. 4. Choose "Standard Under Construction Page" and click "Apply Change." 5. Click "Continue." 6. Your domain name has now been switched to our hosting service. If you have any questions, please contact Customer Service at [email protected] or at 1-888-642-9675 within the U.S. and Canada or 1-703-742-0914 outside the U.S.

UserID Definition V2 Account Manager A User ID is the string of characters used in combination with your password to log into Account Manager. Previously, the User ID was referred to as the User Name or Account Number. A User ID can be 8 to 32 alphanumeric characters in length and your password can be 4 to 16 characters in length. To change your User ID and password, log into Account Manager and click "Edit User ID/Password" from the left-hand navigation. You will receive an e-mail confirmation notifying you of the change made to your User ID or password. To make it easy to recover your password, enter a Password Security question (if you have not already done so). The question will help ENG033 Solutions confirm your identity and enable you to reset your password, if you forget it. If you have any questions, please contact Customer Service at [email protected] or by phone at 1-888-642-9675 within the U.S. and Canada or at 1-703-742-0914 outside the U.S.

Whois Contacts Account Manager Your Account Contacts are responsible for managing your ENG033 Solutions account including keeping your account up-to-date, adding new products and services, configuring all services and assigning account access. Your Whois contact information is required information upon registration of a domain name. This contact information be made available to third parties through interactive, publicly accessible registration databases. Your Whois contacts have no privileges on your ENG033 Solutions account unless you designate these contacts as ENG033 Solutions Account Contacts. Unless otherwise specified, we will use your Primary Contact/Account Holder information as your Whois Administrative and Technical Contacts. To change your WHOIS contacts: * Log into Account Manager. * Click "Edit Account Contacts" from the left-hand navigation. * Select "Click here" under Edit Whois contacts. * Select the domain (s) where the Whois contacts need to be updated, click "Continue." * Select which contact(s) are to be changed and click "Continue." * Select who will replace your current contact. * Enter the appropriate information based on the selected replacement, click "Save."

Whois How To Update Account Manager Your Whois contact information is required information upon registration of a domain name. ICANN regulations require this contact information be made available to third parties through interactive, publicly accessible registration databases. The Account Contact and Whois Contact may be assigned to different individuals. Unless otherwise specified, ENG033 Solutions will use your Primary Contact/Account Holder information as your Whois Administrative and Technical Contacts. To change the Whois contacts: 1. Login to Account Manager. 2. Click "Edit Account Contacts" from the left-hand navigation. If you have more then one account, select which Account you wish to edit and then select "Edit Account Contacts" at the bottom of the page. 3. Select "Click here" under Edit Whois contacts. 4. Select the domain (s) where the Whois contacts need to be updated, click "Continue." 5. Select to change the Account Administrative, Account Technical or both Whois contacts and click "Continue." 6. Select who will replace your current contact. 7. Enter the appropriate information based on the selected replacement, click "Save."

Whois Lookup V2 Account Manager To locate a domain name or NIC handle, please search our database using WHOIS. 1. Visit our Web site at http://www.ENG033Solutions.com. 2. Click WHOIS in the upper right corner. 3. Enter the domain name or NIC handle you are searching for and click "Search." To go directly to WHOIS, copy and paste this URL into your browser: http://www.ENG033Solutions.com/cgi-bin/WHOIS/WHOIS

BILLING

15 Day Extension V2 Billing

Your domain name registration will be protected for 15 days from the date of your communication with ENG033 Solutions. After that time, we will return the domain name registration to our normal billing cycle. We offer a variety of payment methods for your convenience, including payment by credit card, debit card, check and money order. At this time we do not accept payments in cash or by wire transfer. To pay by Credit Card ************************* 1. Visit https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml. 2. Enter your User ID and password and click "Log In." 3. Select "Renew Services" from the left navigation. 4. Select the domains and services you would like to renew and click "Renew." 5. Select the term length for the domains and services chosen. If the terms are changed from the default please click "recalculate", once complete click "Proceed to Purchase." 6. Enter your credit card information. Read the Service agreement and check the box stating you have done so then click "Submit Order." 7. Your order is now complete; please print the confirmation page for your records. To pay by Check or Money Order *************************************** Prior to mailing a check or money order, please ensure that it: Is payable to ENG033 Solutions Is payable in U.S. funds Is drawn on a U.S. bank Please fill out this form completely and mail it with your check to: ENG033 Solutions ATTN: Accounts Receivable 13200 Woodland Park Drive Herndon, VA 20171-3025

Check Payment Form Name: ___________________________________________ Date: ___________________________________________ Check Number: ___________________________________ ENG033 Solutions Account Number: _______________ Domain(s) or Services to be renewed: Renewal Term (Years) Price: $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________

____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ (Attach additional sheet if necessary) Check Total: $______________________

______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years ______________ years

Auto Renew Billing It is easy to set-up or remove the Auto Renew feature from Account Manager. Log into your account at https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml by entering your User ID and password. How to set up the Auto Renew feature ******************************************** 1. Go to your Account Manager Home page. 2. In the "Auto Renew" column, select "Turn it on" for the corresponding domains and services you want to Auto Renew. 3. Check the box for "Turn it on" then click "Save" to continue. 4. Repeat these steps for each domain and service you want to Auto Renew. Once you have turned on Auto Renew, we will automatically renew annual services forty-five days prior to their expiration date. The domain name registration(s) or other service(s) will be

automatically renewed at the current rate(s), for the same term the product was last registered or renewed. Monthly services are renewed each month. We will send an e-mail to the Account Holder or Primary Contact confirming the renewal. To ensure continuation of service please be certain you have a valid credit card on file. How to remove the Auto Renew feature ********************************************* 1. Please go to your Account Manager Home page. 2. In the "Auto Renew" column, select "Turn it off" for the corresponding domains and services you want to remove the Auto Renew feature from. 3. Check the box for "Turn it off" then click "Save" to continue. 4. Repeat these steps for each domain and service where you want the Auto Renew feature removed. III. How to edit the credit card information for your Account(s) ******************************************************************* Select the View Account list on the left side of the page. Then select the account you wish to edit. 2. Click on the "Edit Account/Billing Information" link located within the "Account Details" section. 3. Click the "Edit" button beneath where it states "Credit Card Information." 4. Make the necessary corrections and click the "Continue" button. 5. Your changes have been submitted. Click the "Account Manager Home" link to return to the home page. If you have more than one account, please repeat the steps above for each account needing a credit card update. If you have any additional questions, please contact Customer Service at 1-888-642-9675 within the U.S. and Canada or at 1-703-742-0914 outside the U.S.

CC Declined Billing For your protection, we cannot process your payment at this time. Our system has determined a potential error associated with this transaction. Please verify and correct the following fields: Credit Card Number Expiration Date Zip/Postal Code Card Identification Number Once these fields are verified and correct, please try the transaction again. If you continue to receive an error message and have already contacted your financial institution to verify this information, you may need to try a different credit card. We thank you and we apologize for any inconvenience.

If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business.

CIN Number Billing In an effort to heighten security on our Web site, you may have noticed a few changes on our main payments page. Specifically, the addition of a field to type in your "CIN", or Customer Identification Number, This is unique and is located on your credit card. If you are attempting to make payment with an American Express card, this number is four digits long and located to the far right on the front of your card. It is also possible that your CIN number may appear on the back of your American Express card. If you are attempting to make payment with a Visa or Master Card, this is the three-digit number located on the signature stripe on the back of your card. The CIN number can either be upside down or to the right of your credit card number. If you have a Visa, American Express, or Master Card that does not have a CIN or if you cannot read the CIN on your card, we suggest that you try an alternate card, or contact your Credit Card company. Please note that Discover, Diners Club, & JCB do not have a Customer Identification Number. When making payment with one of these cards, simply leave this field blank. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected].

Edit CC Information V2 Billing To update your credit card information, please see the instructions below. 1. Visit https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml. 2. Enter your User ID and password and click "Log In." This will take you inside your Account Manager. 3. Click "View/edit account details" located below the page, under Account Information. 4. Click "Edit Account/Billing Information" under View Account List. 5. In the Credit Card section, click "Add/edit." 6. Enter the updated credit card information and click "Continue."

Fees Billing Here is the list of registration or renewal fees for domains with the TLD extensions COM, NET, ORG, BIZ, INFO, CC, BZ, VG, MS, GS, TC, TV and US. 1 year....................... $34.99 2 years..................... $59.98 3 years..................... $74.97 5 years..................... $99.95 9 years.$134.91 10 years.................... $149.90 (for new registration only) When considering price, we ask that you consider that all standard changes and updates are completely free at ENG033 Solutions. No hidden costs. Ever. Prices and promotions are subject to change without prior notice, and all payments must be made in US Dollars. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business. No Refund Billing In accordance with our Service Agreement it is at present our policy not to issue refunds for domain name registration(s). Once payment is made for a domain name registration it cannot be changed or "unpaid." Once the registration period is over, however, you may choose not to renew the domain name. It is our policy to not issue refunds for domain name registration fees once they have been paid. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business. Overnight Payment Billing Please fill out this form completely and send your payment by courier or overnight delivery to: Check Payment Form

ENG033 Solutions 13200 Woodland Park Drive Herndon, VA 20171-3025

Name: __________________________________________ Date: __________________________________________ Check Number: __________________________________ ENG033 Solutions Account Number: ______________ Domain(s)/service(s) to be Renewed: Renewal Term (Years) Price: $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________

____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ (Attach additional sheet if necessary) Check Total: $______________________

______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years

If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business.

Payment Methods
In order to make payment for your domain name registration, please select one of the methods below: At this time we do not accept payments in cash or by wire transfer. To pay by Credit Card ************************* 1. Go to http://www.ENG033Solutions.com. 2. Select the "Renew Services" link located on the top navigation. 3. Enter the domain name(s) to be renewed in the dialog box and click "Renew." 4. Check the box(s) to the left of the domain name(s) or service(s) you want to renew and click

"Renew." 5. Verify the selection and confirm the renewal term(s). Be sure to click "Recalculate" if you change the default term, click "Proceed to Purchase." 6. Enter the credit card information. Read the Service agreement and check the box stating you have done so then click "Submit Order." 7. Your order is now complete; please print the confirmation page for your records. To pay by Check or money order *************************** A) Prior to mailing a check or money order, please ensure that it: *Is payable to ENG033 Solutions *Is payable in U.S. funds *Is drawn on a U.S. bank Please fill out this form completely and mail it with your check to: Check Payment Form

ENG033 Solutions P.O. Box 17659 Baltimore, MD 21297-0525

Name: ________________________________________ Date: ________________________________________ Check Number: ________________________________ ENG033 Solutions Account Number: ____________

Domain(s)/service(s) to be Renewed:

Renewal Term (Years)

Price: $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________ $___________

____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________

______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years ______________ Years

(Attach additional sheet if necessary) Check Total: $______________________

Should you have further questions please contact Customer Service at [email protected] or by phone at 1-888-642-9675 within the U.S. and Canada or at 1-703-742-0914 outside the U.S.

Registered Wrong Domain Billing We regret that once a domain name is registered, you cannot change it or "un-register" it. We do not refund our renewal fees, and the registration period cannot be shortened or cancelled. However, when the registration period is over, you can choose not to renew the name. If you require further assistance, please call us 24 hours a day, at toll free 1-888-642-9675 and a representative will be happy to help you. If you are calling from outside of the U.S. dial 1-703742-0914, or, please send your e-mail to [email protected]. Please know that your inquiry is important to us, and we value your business. PROMOTIONS 01 Frequent Flyer Promotions Unfortunately, your product was purchased or renewed through a process that did not prompt you for your frequent flyer number and your miles have not been added. In order to have these miles added to your account, please reply to this e-mail with your order number, the exact name indicated on your frequent flyer program and frequent flyer account number. You will be contacted by e-mail within 5 business days after we receive this information. In order to take advantage of earning Frequent Flyer Miles with future purchases or transfers, please follow the instructions below: 1. Go to http://www.ENG033Solutions.com. 2. Click "Earn 1,000 Miles - Click Here" link located in the bottom right corner of the page. 3. Select the service to be purchased in order to earn the 1,000 miles by clicking the appropriate button. Click the blue "Continue" button when complete. If you plan on performing more than one of these actions be sure to go through this process for each transaction. 4. Select the airline in which you have a Frequent Flyer account with and click "Continue." If you do not have an existing account, click the airline company link of your choosing to create an account with America Airlines, Delta Air lines, United Airlines, or US Airways. 5. Enter your frequent flyer account number. Click "Continue" when complete. 6. After entering your frequent flyer account number, you will be prompted to proceed with your purchase or transfer.

By going through this automated flow, purchasing any of the following services will earn you 1,000 frequent flyer miles: **Domain name registration for 3 or more years **Domain name renewal for 5 or more years **Domain name transfer to ENG033 Solutions for 3 or more years **E-mail purchase of 2 or more years **5-page website purchase of 1 or more years If you have any further questions please contact Customer Service at [email protected] or by phone at 1-888-642-9675 within the U.S. and Canada or 1-703-742-0914 outside the U.S. 02 Not Our Promo Promotions ENG033 Solutions is not affiliated in any way with the company that has contacted you, and does not sponsor, endorse, support or otherwise recognize that entity or any services it purports to provide. Although it would be inappropriate for ENG033 Solutions to advise you concerning this inquiry, we can verify that the domain name that you are inquiring about is indeed registered through ENG033 Solutions. In order to view the exact information that is found in our Whois database for the domain name in question, please click or copy and paste this URL into your browser: http://www.ENG033Solutions.com/cgi-bin/whois/whois If you have submitted payment to the company that contacted you concerning this domain name, please contact them for a refund.

WEB Excel Cancel Website Manager WSV Thank you for contacting the Web site Support. Please follow the steps listed below to cancel your Web site Manager. If you purchased your plan from Excel Web sites: 1. 2. 3. 4. 5. Go to http://excel.ezsitedesigner.com Click on "Frequently asked questions" Scroll to the bottom and click on the 'How do I cancel my Web site subscription' link Click on the "Click on this link" link Enter your username and password

Excel HTML Help V1 WSV This document will assist you with some simple HTML you can use in designing your site. Please note that this document covers only the most basic and frequently used HTML commands, and is only intended as a guide to assist you in customizing the look and feel of your new Web site. You can use HTML by selecting a building block, clicking "Insert Item" and selecting the HTML option. The basic commands/code in HTML are referred to as "tags". HTML tags are bracketed by the less than/greater than < > symbols, and can be entered in upper or lower case; HTML is not case sensitive. To format text, you must enclose the text within an opening and closing HTML tag. Opening tags will contain the tag name and may also include variables, which will describe the tag. *Example: The opening tag to UNDERLINE is: <u> This is a simple opening tag. The opening tag to CHANGE FONT FAMILY is more complex: <font style="font-family: Times New Roman;"> This is a complex opening tag. Closing tags, while similar, usually contain only the name of the tag, preceded by a forward slash: *Example: The closing tag to UNDERLINE is: </u> This is a simple closing tag. The closing tag to CHANGE FONT FAMILY is more complex: </font> Notice, although the opening tag contains the type of font, the closing tag does not; it simply "closes" the font command. The completed tags shown in the examples above will appear as follows: *Example: To UNDERLINE text: <u>This text will be underlined.</u> To CHANGE FONT FAMILY :

<font style="font-family: Times New Roman;">This text will appear in Times New Roman.</font> Once you understand these basic principals, you are on your way to customizing the look and feel of your new Web site! There are hundreds, if not thousands of HTML tags; it isn't possible for us to list them all in one document. To follow, you will find some of the tags most often used when formatting a new web site to suit your needs. Font Related HTML Tags: *Font Family: <font style="font-family: Times New Roman;"> This text will appear as Times New Roman. </font> Please note that The Font Family "Times New Roman" in the example may be any common Font Family, such as Arial, Courier New, etc., but bear in mind that the available Font Families are determined by the end user's computer. If the Font Family is not available on the end user's machine, your text will not be displayed. It is best to limit choices to very basic, commonly used Fonts. *Font Size: <Font style="font-size: 10 pt;"> This text will be formatted as 10 point. </font> Other font sizes are 6,8,10,15,25 etc. *Font Color: <font style="color: red;">Some red text</font>

*Bold <b>bold text</b> HTML tags within this group of Font Related Tags may also be combined to do many modifications at one time. To do so, you must state the complete tag names within the less/greater than symbols, separating the tag names with a semi-colon. Using the example tags above, a combined tag will appear as follows: *To CHANGE FONT STYLES, CHANGE FONT COLOR, and CHANGE FONT SIZE simultaneously: <font style="color: red; font-size:10 pt; font-family: Arial;"> Modified text </font> Other basic text related tags that do not fall into the Font group include:

*Underline <u>Underlined text</u> *Italics <i>Italicized Text</i> *Line Break To enter spaces between information use the <br> line break tag. Typically you will need two (<br><br>) for a full break, since one <br> only ends the current line and moves to the next one. *Bulleted Text: Bulleted or numbered Text requires two tags; one identifies the entire list and type, the other defines the individual items in the list. <UL> or <OL> This tag begins the entire list, and stands for unordered list. </UL> or </OL> This tag ends the unordered list, and must be placed at the end of the entire list. <LI> This tag that defines the individual item as part of the list. In fact, it stands for "list item", and must appear directly in front of each new item on the list. </li> This tag ends each individual item on the list, and must appear immediately after each item on the list. These two tags, used in conjunction, create a bullet pointed list. The finished list should appear as follows for the bulleted list (if you want a numbered list use the <OL> tags: <ul><li>begin bulleted text</li> <li>1st bulleted item</li> <li>2nd bulleted item</li> <li>3rd bulleted item</li></ul> *Text Alignment HTML uses the element <div> to change text alignment. There are four options- Left, Right, Center, and Justify: Centered Alignment: <div align="center">Centered Text</div> Left Alignment: <div align="left">Text aligned to the left</div>

Right Alignment: <div align="right">Text aligned to the right</div> Justified Alignment: <div align="justify">Justified Text</div> There are many functions other than text that can be performed in HTML. While a complete list would be impossible in this document, two of the most popular are LINKS and SOURCING IMAGES. *Sourcing Images You can use HTML to place images into the text areas of your page. If you wish to 'source' an image into a text area of a page, just follow these instructions: 1. Select your page layout. 2. Select the image you wish to include from the "Choose an Image" menu. [You must use ImageManager to upload the image before it can be sourced.] 3. Save the page. 4. Edit the page, using "Change Page Layout" to create a text-only layout. 5. Insert the following code into a paragraph box: <img src="images/80_IMAGENAME.jpg"> or <img src="images/40_IMAGENAME.jpg"> 6. Preview the page, then save it. Please note: ImageManager will rename your images with the 40_ or 80_ prefix referenced in step 5. Please also note that page breaks or carriage returns will, as with all HTML tags, corrupt the code. *Links: Below, you will find a few sample links you can copy and paste into a text box as you are editing your individual web pages. You can create Text Links, Image Links, and Mail To Links quickly and easily! Text Link: <a href="http://www.URL-You-Want-To-Link-To.com/">The text you would like displayed</a> Image Link: <a href="http://www.URL-You-Want-To-Link-To.com/"><img src="images/ImageName.gif"></a> Mailto Link: <a href="mailto:[email protected]">Text to be displayed</a> You can also use the "Create Link" feature (found under the text box in Web site Manager). There's no limit to the number of links you can include on your Web site. We hope this document has been helpful. While we cannot provide full support for the HTML you may choose to use on your site, if you have any further questions about your Web site, please don't hesitate to contact us!

If you have any questions, please contact Customer Service at [email protected] or by phone at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Excel Sales V1 WSV We offer everything you need for a great Web site at extremely affordable prices. You can select and Build a 5-page, or 10-page Web site from a wide variety of professionally designed templates that you can customize with your own text and images. Our service costs as little as $19.95 a month. Included is a 5-page web site, (1) e-mail box, (3) e-mail aliases, domain name, Web site hosting, technical support, and free access to our online editing tool, the Website Manager. If you need more than five pages, we offer a 10 page Web site for just $29.95 a month. With this package you receive (3) e-mail boxes, (9) e-mail aliases, domain name, Web site hosting, technical support, and free access to the Web site Manager. Thanks for your interest. We look forward to helping you launch your Web site.

Excel Website Manager Login V1 WSV Thank you for contacting Website Support. Please follow the steps listed below to login to Web site Manager. If you purchased an Excel Web site 1. 2. 3. 4. Go to http://excel.ezsitedesigner.com/ Click on "Customer Login" Enter your Username and Password Click on the Web site you wish to modify.

Websites 30-day Cancel Guarantee WSV If for any reason you are not completely satisfied with your Web site, you may request a refund of the purchase price within 30 days from the date of purchase. Please click the following link to request your account cancellation and refund. http://www.websiteguarantee.com

Websites Adding Audio Clips or Documents WSV It's easy to add images, audio, video, Flash and other types of files throughout your Web site. You can even post documents in a variety of formats, giving your customers convenient access

to information they need. We have included file-size limits to ensure your Web site loads quickly. You will receive an error message if the files exceed the site limits. Once you upload a file to your Web site and create a link to that file, your visitors can simply click to view or download the file and either view it on-screen (in the case of a Flash file, for example) or save it (in the case of a PDF or Microsoft Word document). To get started, login to Web site Manager, by following the instructions below: 1. Login to your account at https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml by entering your User ID and Password 2. Click the domain your web site is attached to 3. Click the "Edit" link that appears next to web site description 4. Click "My Site" 5. Click the "Site Map" button, if this is your first time editing your Web site 6. Locate the page you want to add an image to in the Site Map and click its name. You'll get a pop-up menu that gives you several options, please select "Edit this page" Your Page Layout appears on the next page. If you're using a Custom-Built Page Layout, locate the area where you wish to add the file and click the "Insert Item" button. Choose the file type from the list of Downloadable or Multimedia Files. If it's a Pre-Built Layout, you'll need to click "Insert New Building Block", choose a block, return to the page layout and then click "Insert Item". The file types and maximum size you can use are listed below. Flash or Shockwave files (.swf files) - maximum file size allowed 15MB Multimedia files (.mov, .mpeg, .avi, .mp3, .ra, .rm, .wav, .wmv) - maximum file size allowed 15MB Images, Graphics or Documents (.gif, .jpg, .doc, .ppt, .xls, .pdf) - maximum file size allowed 5MB Compressed Files (.zip, .sit) - maximum file size allowed 15MB Once you've selected the file type, click "Continue". Next steps are: 1. Choose whether you wish to upload a file from your computer or your Scrapbook, an area that allows you to store images and files for use on your site. 2. If the file you want to use is in your Scrapbook, select it from the list and click "Continue". 3. If the file you want to use is on your Computer, click Browse to locate the image and double-click its name to move the file into your Scrapbook for use on the page. 4. Under Display Properties, select how your file will be displayed to your visitors. Check the first box, then type in the text that your would like to display to your visitors, (e.g., Watch this movie now). You can also add an icon for visitors to click to download the file simply by checking the box and choosing the appropriate icon. To complete this process, click "Save". If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Adding Flash Shockwave WSV It's easy to add a Flash or Shockwave (.swf format) file to your Web site. The maximum size per file allowed is 15MB.

To get started, login to Web site Manager, by following the instructions below: 1. Login to your account at https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml by entering your User ID and Password. 2. Click the domain your Web site is attached to. 3. Click the "Edit" link that appears next to Web site description. 4. Click "My Site". 5. Click the "Site Map" button, if this is your first time editing your Web site. 6. Locate the page where you want to add the file on the Site Map and click its name. You'll get a pop-up menu that gives you several options to choose from, select "Edit this Page". 7. Your Page Layout appears on the next page. If you are using a Custom-Built Page Layout, locate the area where you wish to add the file and click the Insert Item button. Choose Flash/Shockwave under the Downloadable or Multimedia Files list. If it is a Pre-Built Layout, you will need to click "Insert New Building Block", choose a block, return to the page layout then click Insert Item. 8. Once you have selected Flash/Shockwave, click "Continue". Choose whether you wish to upload a file from your computer or your Scrapbook, an area that allows you to store images and files for use on your site. If the file you want to use is in your Scrapbook, select it from the list and click "Continue". If the file you want to use is on your Computer, click "Browse" to locate the image and doubleclick on its name to move the file into your Scrapbook for use on the page. Decide your playback option - you can have this file repeat continuously and/or play automatically, without the visitor having to click to start. Enter in the width and height that should be used to display your file. Right-click the file name from your desktop to view its properties if you are not sure. Choose "display properties" - decide if the file should play right on the screen or in a separate pop-up window. If you choose the latter, you also need to enter in text or choose the icon the user will click to start playing the file. 10. To complete this process, click "Save". Please remember to use the View Site Feature to check your work prior to publishing your Web site If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Adding Graphic Images WSV It's easy to add graphics and images throughout your Web site. From your Web Site Manager: 1. Select "Site Map" from within the My Site tab. 2. Locate the page on which you want to place the graphic or image and click its' name or the page image. 3. Select "Edit this page". 4. Select either a pre-built or custom layout for the positioning of text and images on your page. 5. If your layout contained an image block, select the "Edit Image" option.

6. For a blank building block, select "Insert Item". 7. Select the location of the graphic or image to be uploaded. 8. Select the graphic or image. 9. Click "Save". To upload an image from your computer, use the Browse button to locate the item on your hard drive and then click Continue. Next enter a caption if desired. If you wish to link the graphic or image to another Web page, site or e-mail address, select the action from the drop down menu labeled "Image Links to". Once you have added your image, you'll be brought back to the Page Layout, where you can see the graphic or image in context and adjust its alignment and size if necessary using the up and down arrows. You can also manually enter the desired pixel size. To align it within the block, click on Align and select the alignment arrow that you like. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Adding More Pages WSV It's fast, easy and affordable to add more pages to your Web site. Purchase pages in 5-page packs to add up to 35 total pages on your Web site. To get started, login to Web site Manager, by following the instructions below: 1. Login to your account at http://www.ENG033Solutions.com by entering your User ID and Password 2. Click the domain name your Web site is attached to 3. Click the Edit link that appears next to your Web site description 4. Click My Site 5. Click the Site Map button 6. Click the link, Purchase Additional Pages 7. Choose the number of Pages and click Add to Shopping Cart. Once you review your order, click Purchase Enhance your site by adding interactive features that will keep your customers coming back. With GuestBook, Board Server and EZpolls, you can quickly and easily see who has visited your site, receive messages from customers, or have an online poll. The design and functionality of each service is customizable. Start gathering information directly from your customers today that will improve both your site and your products and services. Simply login to your Web site Manager and add any one of these Site Tools located at the bottom of the Control Center. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Asking For Ftp Access For Uploading Pre Built Website WSV Thank you for choosing ENG033 Solutions. We would like to apologize but we do not have the capability for FTP access for uploading websites done using other web design applications. All the websites that are currently hosted on ENG033 Solutions make use of our template-based websites designed on the Website Manager. Should you wish to have your website hosted, we can refer you to our partner called ValueWeb. You can contact ValueWeb at 1-800-934-6788, or you can visit their website at http://www.valueweb.com. Being an industry leader when it comes to web hosting, ValueWeb can provide you with very competitive rates. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Change Template WSV Within Web site Manager you may change your site's Design, Color and Image Theme at any time for each page or your entire site. To do so, please follow these steps: 1. Login to Web site Manager, 2. Click the "My Site" tab. 3. Click the "Design/Color" button. (To select a different color for each of your Web site pages, go directly to the page you would like to edit and click on the Design/Color" icon.) 4. You will now be able to browse through the different designs and image themes. 5. Once you complete your changes, click the "Save" Button. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Copy And Paste Text WSV To cut/copy and paste text in a building block, kindly follow the instructions listed below: 1. Highlight the text you want to copy or paste in the building block by dragging your mouse all over the text or right clicking on your mouse and selecting "Select All." 2. Press CTRL + C to copy or CTRL+ X to cut the text. 3. Go into the building block you want to paste text and click on CTRL +V. If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Digital Certs WSV Kindly address your inquiry to the Verisign Digital Certificates Department. They can contacted by calling their toll-free number: 1-877-438-8776 option 1, 1. If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Disk Space Limit WSV Each Web site from ENG033 Solutions comes with unlimited storage per page. This allows you to choose the number of pages you need and then add as much content as you want without worrying about running out of storage space. While we do not limit your hosting space, there are file size limitations. Flash or Shockwave files (.swf files) - maximum file size allowed 15MB Multimedia files (.mov, .mpeg, .avi, .mp3, .ra, .rm, .wav, .wmv) - maximum file size allowed 15MB Images, Graphics or Documents (.gif, .jpg, .doc, .ppt, .xls, .pdf) - maximum file size allowed 5MB Compressed Files (.zip, .sit) - maximum file size allowed 15MB If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites E-Commerce Inquiry WSV If you are planning to set up an online store, we would like to refer you to BigStep.com, which provides hosting service for e-commerce sites. Kindly click on this link to access their site: http://www.bigstep.com If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Email Add Change fax WSV Since you were unable to access the Internet while on the phone I have enclosed instructions on how to update your email address through our fax process. 1. Please go to http://www.ENG033Solutions.com/en_US/manage-it/forget-login.jhtml 2. Enter your User ID, ex: 28796728

3. Click Continue 4. Select the third option, that your email address is incorrect and you wish to update it 5. Click Continue 6. Enter your updated email address and phone number 7. Click Continue 8. Follow the instructions included on the following page If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites E-Mail Hosting Not Ours WSV We apologize for the inconvenience you are experiencing. After researching on your request, we have seen that your e-mail is not being hosted by ENG033 Solutions. To be able to rectify the error that you are getting from your e-mail please contact your E-mail Hosting company and ask them to check on your mailboxes. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Email Virus Latency WSV Thank you for contacting ENG033 Solutions. You may have heard on the news that a new computer virus has infected a large number of computers on the Internet. As a result of this virus, there has been an incredible amount of email generated, which has at times overloaded ISP's. The slowdowns that you are experiencing are Internet-wide, and not based on e-mail provider. We do sincerely apologize for this inconvenience. If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Engineering Department WSV Your issue from Service Request number <insert SR> has been escalated to our engineering department for resolution.

We apologize for any inconvenience you may have experienced. We will notify you once this request has been resolved. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Excel Cancel Monthly WSV Cancellations of the monthly subscription plans are processed online. 1. Log into Web Site Manager through http://www.netsolwebsites.com/ShowLogin.go 2. Click the "Support Center" button and select "Browse our Comprehensive FAQs". 3. Select the "Account, Billing & Subscription Info" link. 4. Select question number 8 "How do I cancel my entire Web Site Package". 5. Follow the instructions on the page. If you need further assistance please call us at 1-800-891-3341 within the U.S. or Canada or 1703-742-0914 outside the U.S.

Websites Free Trial WSV We do offer the 30-day Free Trial of the Web Site Manager with no obligation for you to purchase at the end of 30 days. By availing of the free trial site, you will have access to the Web Site Manager, our online tool used to set up our web sites. To avail of our free trial site, kindly follow the steps outlined below: 1) Go to our home page, http://www.ENG033Solutions.com 2) Go to the Web Sites Heading 3) Look for the Heading that reads "Try It Now" Simply follow the instructions that will lead to the activation of your free trial site. If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Having Single Spaced Text WSV If you wish to have your lines in your web site single-spaced, kindly go to the end of the text you would like to have a line break and hold down the SHIFT and ENTER button at the same time. What it will do is make your cursor go one space down.

If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites Having Text In WSM WSV If you want to further customize the font type, color and size of your text, type all your text in a Word Document. Then, copy and paste it in your building blocks. What will happen is that the settings of your font will be carried over to the building block you have specified. If you have any questions, please contact us by e-mail at [email protected] or by calling Customer Service at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

Websites How To Add Meta Tags WSV You can add or modify the Meta Tags for your Web site by using your Web site Manager. To add or modify Meta Tags: 1. Login to Web site Manager. 2. On "Search Engine submission tools" on the right of your screen, Click on meta-tags 3. Click on the "Get Started" link under Identify Keywords to Describe Your Site. 4. Under Select Page choose either a single page or global (for the key words to apply to the whole site.) 5. Enter a page title. 6. Enter a page description. 7. Enter up to 25 words to describe your page or site. 8. Click "SAVE". Once saved you will need to re-publish your web site so that your changes will be live across the Internet. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S.

ADDITIONAL RPs

Please Remove From Mailing List Misc We have read and reviewed your request.

To be able to remove your name from the ENG033 Solutions mailing list please follow the steps bellow: Go to https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml and log-on to your account manager using your user-id and password. On Account Manager home, please click on the link Edit user information. The link is located beneath your user info on the account manager. To be more specific, it is located at the upper left side of the screen below the big words ACCOUNT MANAGER HOME. After clicking on the link you are going to be transferred to the EDIT USER INFORMATION page. On this page, scroll down a bit and you will see a couple of radio buttons on it that have the following options: a. I choose to have my name included in the Bulk WHOIS data licensed to third parties for domains for which I am the Account Holder or Primary Contact. Yes No b. I would like to receive news, product offers and guides from ENG033 Solutions to help me build and enhance my online identity. Yes No c. I would like to receive selected and relevant information from limited ENG033 Solutions partners. Yes No Please select no for the third option Click on save. The Following steps will automatically stop sending news, product offers and guides from ENG033 Solutions. If there is anything else that we can do for you, please communicate with us either through email at [email protected] or call us at 1-800-891-3341 within the U.S. or Canada or 1-703-742-0914 outside the U.S. Police Internet Misc. We appreciate the sensitive nature of some of the content that is included on certain Web sites. As an accredited registrar of domain names our responsibilities are limited to the registration of a specific domain name. We have no jurisdiction over the how that domain name may be used. On November 1, 1999, a three-judge panel of the U. S. Court of Appeals for the NinthCircuit ruled that ENG033 Solutions has no responsibility or duty to police the rights of trademark owners concerning domain names. If the domain owner in question is conducting criminal activity we would ask you to defer to either the police or the proper authorities.

Popup Ads Misc We regret that we are unable to assist you with the problems you are experiencing concerning pop-up ads. While ENG033 Solutions does purchase advertising space on various websites, we do not control the frequency or placement of these ads.

Pop-up ads are controlled by the Web sites that you are visiting. Many Web sites throughout the Internet sell advertising space to other companies, as potential customers may visit their site. This advertising can take the form of banner or pop-up ads. The frequency of the pop-up ads is determined by the website, not the advert.

Privacy Policy Text Misc We at ENG033 Solutions understand why you may have concerns and questions about our customer data practices and we want to take this opportunity to let you know that we respect your individual privacy. That is why we adopted a Privacy Statement which embodies our commitment to the protection of your privacy through adherence to fair electronic information practices. We do not share any information about our customers who either identify themselves as individuals or who we determine to be individuals. We also do not permit our business partners to send our customers unsolicited e-mails. If you are a business customer you should know that from time to time, we do share information about our business customers with carefully selected partners who offer products that may be of interest to you. This is a typical industry practice followed by many corporations including telephone companies, utilities and magazine publishers. The partners with whom we share information may send direct mail to you regarding their products (via the U.S. Postal Service or similar delivery service), however they will not have access to your e-mail address. If you do not want us to share information about your business with our partners, please email us at [email protected]. Include the words "remove domain" in the subject line of the e-mail and all the domain names for which you are the Account Holder/Primary Contact in the body of the e-mail. Please be aware that, along with all accredited domain name providers, ENG033 Solutions is required by ICANN to keep the information that all customers provide to us in the WHOIS database available to the public. More information about ICANN and regulations governing all accredited domain registrars can be found at http://www.icann.org. The full text of our privacy statement can be found at http://www.ENG033Solutions.com/en_US/legal/privacy-policy.jhtml or under the "Help" section of our main web page http://www.ENG033Solutions.com. Thank you for this opportunity to reassure you of our respect for your privacy and personal information. We understand you have a choice when you register a domain name and we sincerely hope that we have lain to rest your concerns so that we may continue to have the privilege of your business. Propagation Time Misc We apologize for the inconvenience. It may take up to 30 minutes for your domain name registration modifications to appear in our Whois database. Modifications to domain nameservers, may take up to 24 hours.

To check Whois, please cut & paste the following URL into your browser or go to our main page and select "Whois" from the main navigation bar. http://www.ENG033Solutions.com/cgi-bin/whois/whois.

Spam New Misc Unwanted bulk email or "Spam" is a growing concern for ENG033 Solutions' customers, Internet users, and businesses providing Internet services. If we determine that one of our Email customers is sending spam, we can terminate their service under the terms of our Acceptable Use Policy. Because domain names are easily replaced and many spammers have multiple domain name registrations, deleting a domain name will rarely stop spamming activities. Many ISPs maintain Acceptable Use Policies (AUP) that prohibits sending spam across their networks. If a spam source is identified to an ISP, the ISP can also take action to ensure that the unwanted bulk email is not delivered over its network. Visit http://www.uic.edu/depts/accc/newsletter/adn29/headers.html to learn how to identify the ISP for spam e-mail. For additional information to assist in the fight against spam, please visit the following sites: http://spam.getnetwise.org/ http://www.spamcon.org/ http://www.ftc.gov/bcp/conline/edcams/spam/coninfo.htm/ http://combat.uxn.com/ Unsubscribe To Mailing List V1 Misc We apologize for the inconvenience. Please follow the instructions below if you wish to be removed from ENG033 Solutions Marketing e-mail list. For Current Customers: 1. Visit https://www.ENG033Solutions.com/en_US/manage-it/index.jhtml. 2. Enter your User ID and password and click "Log In." 3. Click on "Edit User Info" on the left menu bar. 4. Select "No" for the three contact options listed. 5. Click "Continue." Customers will still receive maintenance/product upgrade announcements and invoice information. For All Inquiries: This may be used by both current customers and non-customers who wish to be removed from company E-mail, direct mail, and calling lists.

1. Send an e-mail to [email protected]. 2. Include the following information: a. Customer Name b. Domain Name (if applicable) c. Customer Address to be removed d. Customer E-mail to be removed e. Customer phone number to be removed f. Company Name (If applicable) For removal from all direct marketing lists nationwide: Remove you E-mail address from all Direct Marketing Association Lists: Go to http://www.dmaconsumers.org/emps.html Remove your physical address from all Direct Marketing Association Lists: Go to http://www.dmaconsumers.org/offmailinglist.html

Why NSI Misc At ENG033 Solutions, we provide a full range of professional services to help get started and evolve online. With ENG033 Solutions you receive: Affordable and Flexible Pricing. Pay as little as $15 a year for domain name registrations. Visit http://www.ENG033Solutions.com today to register or transfer a domain name. In addition, we offer simplified pricing for Web sites and e-mail so you can purchase products in the way that works best for you. Industry Leading Account Management Tools. Our new, automated online account management tool allows you to more quickly and easily manage your services with the addition of: -Simplified navigation to help you perform your tasks -Multiple ways to Sort, search, and make changes to your services -Assign and revoke account access without sharing passwords Free Customer Service, 24 hours a day, 7 days a week. Contact Customer Service at [email protected] or by phone at 1-888-642-9675 from the U.S. and Canada or at 1-703-742-0914 outside the U.S. Frequent Flyer Miles. Exclusively with ENG033 Solutions, you can earn 1,000 miles with American AAdvantage, Delta SkyMiles, United Mileage Plus or US Airways Dividend Miles each time you register or renew many of our services. Click the "Earn 1,000 Miles" button at http://www.ENG033Solutions.com to learn more about this exciting benefit. At ENG033 Solutions, we are committed to delivering high quality services that will help you take full advantage of the web.

Pop Up Ads We regret that we are unable to assist you with the problems you are experiencing concerning pop-up ads. While ENG033 Solutions does purchase advertising space on various websites, we do not control the frequency or placement of these ads. Pop-up ads are controlled by the Web sites that you are visiting. Many Web sites throughout the internet sell advertising space to other companies, as their site may be visited by potential customers. This advertising can take the form of banner or pop-up ads. The frequency of the pop-up ads is determined by the website, not the advert. Cannot Access Accnt Mgr. If you have problems connecting with Account Manager, you may have to adjust the security settings of your browser. If you are using Internet Explorer, please follow the instructions below. 1) Upon launching a new browser, click on "Tools" and scroll down to "Internet Options". 2) A pop-up window entitled "Internet Options" containing your browser settings should appear. Click on the "Advanced" tab. 3) Scroll down to the settings for "Security" and make sure the following settings are enabled: a) Check for publisher's certificate revocation b) Enable Profile Assistant c) Use Fortezza d) Use SSL 2.0 e) Use SSL 3.0 f) Warn about invalid site certificates g) Warn if forms submittal is being redirected 4) Click "OK". Account Manager should be accessible with these browser settings. Thank you for choosing ENG033 Solutions.

Spoofed Email Email addresses can be spoofed by spammers or by mail viruses/worms. If the email is being sent out with the FROM address field as your email address, your email address may be in someone's address book on a computer that is infected and may have been picked out by the virus/worm to propagate itself or your computer may be infected. You may download the Service Patch from your operating system manufacturer and then run anti-virus software to detect the virus/worm. If a you are using a PC, you may visit http://v4.windowsupdate.microsoft.com/en/default.asp and scan for updates and download the updates. You may also access http://www.microsoft.com/security/protect/ and http://www.microsoft.com/security/protect/antivirus.asp for ways to protect your computer and also get recommendations for AntiVirus software. You may also access the Spam email and click on the REPORT SPAM button in your web mailbox to report it. Our mail administrator can check to see where the mail and report it to the ISP from where the SPAM originated. Thank you for choosing ENG033 Solutions.

Interpret SA Unfortunately, it is ENG033 Solution's policy for our representatives to refrain from giving their own interpretation of the Service Agreement. This contract was put into place to protect the interests of both ENG033 Solutions and its customers, and an unsolicited interpretation of this legal document may cause a serious breach in security. If you need assistance in interpreting our Service Agreement, you may seek the advice of a lawyer, legal counsel or any legal expert. The ENG033 Solutions Service Agreement is available online and can be found at this link: http://www.netsol.com/en_US/legal/static-service-agreement.jhtml. We appreciate your patience and understanding on this matter. Thank you for choosing ENG033 Solutions. For more information, visit http://www.ENG033Solutions.com

Mail Forward Setup (for Inquent platform)

You can easily re-setup your mail forwarding to another email address by following these simple instructions:

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Log inside of your emailbox by going to http://mail.yourdomainname.com. Click on the Configuration link found on the left side. Click on the "Forward My Mail" link. 4. Enter the e-mail address you want the e-mail forwarded to in the Forward my messages to: text box. 5. To keep copies of forwarded messages, simply click on the checkbox provided 6. Also click on the "Enable Forwarder" checkbox. 7. Click on Save to begin forwarding e-mail to another address.

Process: Bounced E-Mail Messages Customers have recently called to inquire why they are receiving a bounced email message from "Postmaster" or "Mailer Daemon" that includes spam and appears to have been originally sent from the customer's email address. Customers call because they know they did not send the message. Spammers can set up email software to make the "From" address anything they want it to be. Despite strict laws against the practice, spammers will often send email from randomly generated forged addresses. Somewhere in the mix of forged addresses, an email address belonging to a customer gets inserted into the "From" field to send the spam.

We recommend that customer do not open these messages, but they should ignore and delete them. There are no methods for preventing this from happening except keeping email addresses private. Under construction Page To change the "Under Construction" page for the domain name, please use these steps: 1. Log inside your Account Manager. 2. Click on the domain name you want to modify. 3. Click on the Edit link beside the item "Domain currently points to:" 4. Select the Generic Under Construction page and click Save. Please wait for at least 24 hours for the changes to take effect. Setup Filters In order to setup filters, please follow the instructions below: 1. Login to your email account. 2. Click on Configuration on the left navigation menu. 3. Click on Custom Filters. 4. Click on New. 5. Setup your filters by specifying your Conditions and Action to Perform for your filter. 6. Click on Save.