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Account number
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900074331142
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For help, visit

thameswater.co.uk/bill

Bill date
20 December 2024
Mr Enes Topkaya
Flat B Account closure
126 Hewitt Road 16 December 2024
LONDON
N8 0BN
Billing period
25 July 2024
– 16 December 2024

Supply address
Flat B, 126 Hewitt Road,
LONDON, N8 0BN

Additional account

Your final bill holder(s)

Mr Emre Altunay

Your final
payment is: £186.00

Your payment What's in this bill

is due by: 14 January 2025
Section 1:
Your water use
This is calculated using your final
meter reading

Section 2:
Your charges
How to pay How we've calculated your
payment

Please pay the amount due so we can close your account.

Go to thameswater.co.uk/myaccount
Section 3:
How to pay
For other ways to pay, turn to section 3. See the different ways you can
pay your bill

Section 4:
More help
Website links and phone numbers
if you need a helping hand
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Your water use

How much water you've used for meter

number 311973533

Previous meter reading: Final meter reading:

217m3 263m3
Reading taken on 24 Jul 2024 Reading taken on 16 Dec 2024

Total water used: 46m3

v-

That's the same as about...

184,000 613 575

cups of tea showers baths

You can help save water any time, any place

Beat the freeze Tick that leaky loo off

Water pipes can freeze and burst if your to-do list
you don’t insulate them – lagging Now’s the perfect time to fix a leaky
is easy to do so they’re wrapped up loo – a constantly running toilet
and ready for winter. can double your water use, wasting
around 400 litres of water a day.
That’s five full bathtubs!

For more ways to do your bit go to thameswater.co.uk/savewater

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Your charges

You’ve used 46m 3 of water – here’s how that Your metered

breaks down in your charges charges explained
We charge you separately for
fresh water, which comes out of
25 Jul 2024 to 16 Dec 2024 (145 days) your taps, and wastewater, which
Fresh water Wastewater goes down your drains.

m³: 46 Charge m³: 46 Your fresh water charges pay for

Charge for sourcing, storing and delivering
x rate: £1.9145 for waste x rate: £1.1537
water used
= £88.07 removed = £53.07 water to your home. Your
Fixed charge + £11.58 Fixed charge + £33.28 wastewater charges pay for
removing, cleaning and returning
Subtotal = £99.65 Subtotal = £86.35 that water safely to the
environment after you’ve used it.
Total charges for this period = £186.00
You're spending an average of £1.28 a day If you need help understanding
your charges, please head to
thameswater.co.uk/bill

What's a fixed charge?

Your fixed charge helps to cover
Summary some of our essential running
costs, like maintaining pipes and
What you owed for your bill dated 19 September 2024 £8.99 handling enquiries.

What you’ve paid - £8.99

1 Oct 2024: £8.99

Final charges from 25 Jul 2024 to 16 Dec 2024 + £186.00

What to pay £186.00

Please pay the amount due so we can close your account

How to pay

Pay instantly by
debit or credit card.
We accept Visa and Mastercard.

Log in at thameswater.co.uk/myaccount
or call 0800 980 8800
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Alternatively, use any of the following options,

which take up to five days to clear:
Don’t wait too late
Use your Thames Water Pay with online banking Please leave enough time for
payment card Bank account no.: 00286125 your payment to reach us.
Pay in instalments or in full Sort-code: 57-27-53 Missing a payment or paying
at your local PayPoint or Reference: your Thames Water late may affect your credit rating.
Payzone outlet account no. 900074331142 If you fall behind on payments,
find out what to do at
Pay by cash Fill in our GIRO slip
thameswater.co.uk/debt
Pop to the post office with Fill in the GIRO slip on the
your bill, pay the processing back of this bill and take it to
fee and ask for a receipt a bank that accepts them

Write a cheque
Payable to: Thames Water Utilities Ltd
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW
Write your Thames Water account number 900074331142 on the
back. Please don't post-date your cheque.

More help

If you need this

bill in large print or
braille, or you need an
Has anything changed? Struggling to pay? interpreter, please visit
To update any details that Break your final bill into thameswater.co.uk/
might have changed, go to manageable instalments. extracare or call
thameswater.co.uk/myaccount Call 0800 980 8800. 0800 009 3652.
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Protecting your privacy

To help maintain up-to-date records and
If you need a helping hand manage our debt collection process, we share
information with and receive information from
We aim to get things right first time, but if things do go wrong we want to fix them quickly for you. credit reference agencies. To find out more
about how we use, store and protect your data
• To get helpful information or to report any issues, visit thameswater.co.uk/contact-us or give as well as how you can request access to it,
us a call and quote your account number: 900074331142 please visit thameswater.co.uk/yourdata
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm)
Thames Water Utilities Limited is a company
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7) registered in England and Wales with company
number 02366661. Registered office address:
If your hearing or speech is impaired, please contact us using Relay UK. Clearwater Court, Vastern Road, Reading, RG1
8DB. VAT registration number: GB 537-4569-15
If you’re unhappy with our service
We want to hear from you – please visit thameswater.co.uk/complaints
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm). We will respond to written queries
and complaints about your bill or service within 10 working days. If you’re still not happy, please
get back in touch with us.
If you’re not satisfied with the final outcome from the first two stages of our complaints process or your
issue is over eight weeks old and would like free, trusted, independent advice you can call the Consumer Council
for Water (CCW), the independent voice for water consumers in England, on 0300 034 2222 or use their online
form at www.ccwater.org.uk/contact-us

Our commitment to you: We’ll always make an appointment with you before we visit, turn up within the
agreed appointment slot, and give you 24 hours’ notice if we have to cancel; respond to written queries
and complaints about your bill or service within 10 working days; let you know within five working days if
we can’t action a written request to change your payment arrangements; provide 48 hours’ advance
notice of planned work that might result in you having no water supply for four hours or more; restore your
water supply within the time specified on the notice for planned work; restore your water supply within 12
hours of a burst water pipe; maintain an appropriate water pressure to your property; and protect your
property from flooding from our sewers. If we fail to achieve this level of service, or if we have to issue you
with a ‘restriction of use’ notice because of problems with our water supply or because of drought, we’ll
pay you as part of our Customer Guarantee Scheme. To view our compensation policy, visit
thameswater.co.uk/compensation or call us and ask for a copy.

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9826 9274 0290 0074 3311 42 3

9000743311427 186

Flat B
126 Hewitt Road
N8 0BN

9000743311427 V4322572753 000186007 74 X