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    QUOC_S_RESUME_IN_2024

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    itsmeshaiily

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    QUOC_S_RESUME_IN_2024

    Uploaded by

    itsmeshaiily
    1 views4 pages

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1 views4 pages

    QUOC_S_RESUME_IN_2024

    Uploaded by

    itsmeshaiily

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Quoc Nguyen

    Location: Alexandria, VA
    Phone: 571-235-3767
    Email: [email protected]
    Availability to join: 1 Week notice
    Interview availability: 24 Hours' notice

    SUMMARY
    • I have professional working experience as IT Technician/ System Admin experienced with installation, repair,
    troubleshooting for printers, desktops, laptops and others also worked on workstations like HP, Dell, VPN,
    Xerox.
    • Worked on printers range like HP Printers, Brother, Canon, Lexmark, Xerox.
    • Effective ability to analyze, troubleshoots, and resolves tickets in a timely manner, while continuously
    updating the customer.
    • Configured Desktop technical issues to include account administration, software installations and hardware
    configurations
    • Experience with Blackberry, iPhone and iPad activations/VPN, DELL/HP platforms and supporting multiple
    other network devices.
    • Support to troubleshoot, repair, configure, setup all information system devices, Desktop, Laptop, and
    Printer services, as well as phone systems and mobile devices.
    • Performed break-fix and repair operations for printers, desktops.
    • Support to Install, configure & troubleshoot 2003, 2008 enterprise servers, such as application server,
    database server, and file servers from all hardware platforms. Ex: Dell, HP workstations, RAID, backup
    storage, HP, CANNON printers, Blackberry devices, backup devices including network devices, telecom.
    • Proficient in troubleshooting, diagnosing, and resolving hardware and software issues for desktops, laptops,
    and mobile devices.
    • Worked on HP printers, solving paper jams, changing tonners and cartridges also replaced non-working parts
    of the printer.

    SKILLS
    • Software, Tools
    • Microsoft Office 2000, ,XP, 2003, and 2007, Telnet, FTP, DNS, DHCP, Ethereal, Internet Explorer, Mozilla, HP-
    Open view, Track-It, Deepnet security, Cisco, VPN, What’s up Gold, Remedy, Lotus Note, IBM mainframe o/s,
    Remedy Service Desk Ticketing Systems, Cisco WAN Management, BlackBerry Web
    • Client Management, Microsoft Azure , OFFICE 365, MS Access, SQL server, HTML, javaScript, Powershell
    script, Adobe Acrobat, Lotus Smart Suite, Norton Ghost, Symantec Enterprise Antivirus,
    AVAMAR, VERITAS….
    • McAfee E-Policy Agent, Putty, AVAMAR, IVANTI, CCURE.
    • Operating Systems: Windows operating Systems win7,win10, MAC Operating Systems, Linux
    • Operating Systems, Window SQL Server, Windows Server Operating Systems 2000,2012,2016, 2019
    enterprise, Mainframes, SCCM, VMware, vCenter, vSphere client, virtual pc, virtual cloud servers, Dame
    Ware v.4.7 and 3.7.3.
    • Microsoft Windows XP Home & Professional, Windows vista, Windows 7 and Windows, 10,Microsoft
    Azure portal, Office 365, Avaya IP phone, Redhat, IBM Tivoli Net View, Microsoft, Windows Vista, Windows
    2000, 2003, 2008, 2010, 2012,2016 Server, Various Virus and Spyware programs (Norton Virus, MacAfee,
    Trend Micro)
    • Hardware Support, Installation, Repair, Configure
    • Printers, desktops, laptops, computer

    CERTIFICATIONS  Microcomputer Usage Study Certification, A+ professional


    certification

    PROFESSIONAL WORK EXPERIENCE

    Laurel Ridge Community college, Front Royal /VA Nov 2022-Sep 2023 IT
    Technician
    • Remote and Onsite customer support of desktops, laptops, servers, printers, network services.
    • Support to troubleshoot, repair, configure, setup all information system devices, Desktop, Laptop, and
    Printer services, as well as phone systems and mobile devices.
    • All Operating System reimaging, installation of Microsoft products.
    • Performed break-fix and repair operations for printers, desktops.
    • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
    • Conducted end-user training post-transition to a new operating system.
    • Configured PC workstations, server hardware, and operating system.
    • Effective ability to analyse, troubleshoots, and resolves tickets in a timely manner, while continuously
    updating the customer.
    • Configured Desktop technical issues to include account administration, software installations and hardware
    configurations
    • Hardware/Software break/fix support. Printer maintenance.

    Business Integra (Fulltime), Bethesda/ MD 06/2018-09/2022 IT


    Technician/ System Administrator II
    • Monitor utilization, capacity growth and performance of Network, VMs, applications and physical servers
    across multiple sites.
    • Demonstrated experience with networking protocols
    • Working knowledge of encryption technologies
    • Familiarity with telecommunications protocols and router switch configurations
    • Advise, recommend and test new technology solutions, Deploy, manage, maintain, and support Microsoft
    Windows (all versions), Active Directory, local applications, servers, workstations and related technologies
    • Respond to monitored alerts to quickly identify trouble source and implement resolution  Conduct system
    audits and data backups
    • Provide technical solutions to automate processes or functions to improve daily operations  Assist with
    design and implementation of technical security technology and IT projects as directed  Collaborate in
    authoring system documentation, policies, processes, and procedures.
    • Installs and configures new computers, servers, printers, switches, and modems, ensuring optimal
    performance and user satisfaction.

    US Information Technologies Corporation 4/2017-6/2018

     Internal IT support USIT LOCAL AND REMOTE users on troubleshooting networking, telecom, cabling,
    firewall, server, desktop, laptop, printer and mobile devices.
     Daily working with Active directory, exchange, VMWARE, Windows 0/S, enterpriser servers 2008, windows 7
    and windows 10.
     Create users and computer accounts in AD and exchange mail server.
     Monitor and manage USIT network to make sure it operates fully operational.
     Repair, upgrade and image windows 0/S on all DELL/HP PLATFORMS.

    Lockheed Martin (Fulltime), Bethesda/MD 5/2008-6/2016


    Tech Support level 2 / System Administrator
    • Responsible to work as a system administrator to provide tech support to USHOR. Provide support on
    desktops, servers, printers, network devices, mobile devices including Apple products.
    • Support to Install, configure & troubleshoot 2003, 2008 enterprise servers, such as application server,
    database server, and file servers from all hardware platforms. Ex: Dell, HP workstations, RAID, backup
    storage, HP, CANNON printers, Blackberry devices, backup devices including network devices, telecom
    equipment such as:
    • Cisco router, switch, hub, Wi-Fi router, CSU/DSU, patch panels, Lan cablings...
    • Knowledge of working with all enterprise servers such as MS 2003, 2008, Exchange and blackberry.
    • Daily working with active directory 2008 to create, add, reset, unlock users and computer accounts.
    • Experiencing of adding, creating and repair user accounts, computer accounts in Active directory, mailbox
    • Daily working with Lotus notes, ITSM ticket system, Intranet Quorum, Symantec Ghost 8.0, Office 2003,
    2007suits, remote support tools such as RDP, VMWARE, Net meeting, SharePoint, MSRA, VPN clients and
    Customer support tool.
    • Performed daily task is monitoring & responding to incoming Lotus Notes Calls, ITSM to troubleshoot all
    types of desktops, servers, laptops, printers, network, AD accounts and backup issues.
    • Provide assistance as needed to server projects such as upgrading Insight managers & research.
    • Resolves technical issues via phone support to internal and outside customer hardware, software, and data
    cabling in LAN /WAN network, TCP/IP, DHCP, STATIC IP, DNS issues, and all telecommunications systems.
    Diagnoses, identifies, isolates and analyses problems utilizing historical database records. Maintains and
    updates records and tracking databases. Identifies and alerts management to recurring problems and
    patterns of problems.

    EDUCATION:
    • Associates of Applied Science in Information System Technology, Northern Virginia Community College, 2006

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