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    Christopher Slewion: Work Experience

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    Nick Recruit
    Christopher Slewion is a technical support analyst with over 20 years of experience in systems and networks, IT management, hardware and software support. He has extensive experience with Windows, Mac OS, networking equipment like Cisco switches, VOIP systems, and virtualization platforms. Slewion has held roles providing desktop support, systems administration, and project management. His background demonstrates strong troubleshooting skills and the ability to adapt to new technologies.

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    Christopher Slewion: Work Experience

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    Nick Recruit
    227 views4 pages
    Christopher Slewion is a technical support analyst with over 20 years of experience in systems and networks, IT management, hardware and software support. He has extensive experience with Windows, Mac OS, networking equipment like Cisco switches, VOIP systems, and virtualization platforms. Slewion has held roles providing desktop support, systems administration, and project management. His background demonstrates strong troubleshooting skills and the ability to adapt to new technologies.

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    Christopher Slewion is a technical support analyst with over 20 years of experience in systems and networks, IT management, hardware and software support. He has extensive experience with Windows, Mac OS, networking equipment like Cisco switches, VOIP systems, and virtualization platforms. Slewion has held roles providing desktop support, systems administration, and project management. His background demonstrates strong troubleshooting skills and the ability to adapt to new technologies.

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    227 views4 pages

    Christopher Slewion: Work Experience

    Uploaded by

    Nick Recruit
    Christopher Slewion is a technical support analyst with over 20 years of experience in systems and networks, IT management, hardware and software support. He has extensive experience with Windows, Mac OS, networking equipment like Cisco switches, VOIP systems, and virtualization platforms. Slewion has held roles providing desktop support, systems administration, and project management. His background demonstrates strong troubleshooting skills and the ability to adapt to new technologies.

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    of 4

    Christopher Slewion

    TECHNICAL SUPPORT ANALYST


    Washington, DC 20018
    [email protected]
    571-275-1128

     Multi-faceted technical professional, with twenty years of experience, offering a strong and
    progressive career in diverse areas of systems and networks, information technology
    management, hardware and software support.
     Experienced in the use of Windows and Mac OS, Active Directory, SCCM, LANDesk, Linux, ,
    Cisco
     IP phone configuration and setup, Catalyst switch line, rack & stack, apply configurations.
    VOIP, Call manager, PBX Administration, Cisco switches; 3925.2921, catalyst 4500+ E Series,
    MPLS Tune-up, Fortinet, VMware Workstation, Windows Servers 2008 R2, 2012 R2, Hardware
    Virtualization, Desktop Virtualization, VPN/Remote Access, and various legacy systems and
    applications.
     Strong analytical and troubleshooting skills. Able to identify and troubleshoot system
    anomalies on client/server computer-based systems and applications. Experience providing
    technical support for systems and software users. Strong attention to detail for all facets of
    work
     Capable of excelling in new environments, technologies and applications. Exceptional
    critical thinking, analytical and troubleshooting

    Work Experience

    Desktop Support Analyst


    Feld Entertainment
    Vienna, VA July 2018 to June
    2020
    • Responded to requests for technical assistance in person via phone and remotely for the following
    technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets &
    Smartphones (IOS & Android) and Microsoft Office 365
    • Provide support for computers operating systems and hardware/peripherals; work with individuals in
    the US and internationally
    • Assists with the resolution of application, hardware and software problems
    • Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers
    • Configure, troubleshoot and repair hardware
    • Documenting, tracking, and monitoring the problem to ensure a timely resolution
    • Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN and other network issues
    • Responsible for Technology engineering standards for workstations
    • Provide LAN and WAN support to remote end users

    Assistant Deployment Manager


    IMF - International Monetary Fund - Washington,
    DC February 2018 to July 2018

     Responsible for management of a team eight technicians with specific responsibility in the
    following areas; PC deployment, training, change management and ensure that hardware and
    software systems are fully deployed, implemented and functioning.
     Coordinates with senior management and serves as the liaison between internal team
    and the client to ensure that all targets and requirements are completed on schedule and
    within scope.
     Provides input into the development and management of the overall deployment
    roadmap as well as plan, manage and support client go-lives and communicate with all
    departments on the progress of the project.
     In charge of the deployment and connected with other IT staff, supervise, review and
    evaluate their work.
     Run da i l y reports on all deployment, follow ups and collection of clients old hardware.

    Desktop Support
    Engineer Inova Health
    System - Alexandria, VA
    August 2017 to May 2018

     Responsible for following a script to ghost images, validate IP configuration on all


    devices, and troubleshoot end user issues when necessary
     Responsible for ensuring switches are functional during the overnight migration, and
    troubleshooting issues as they arise
     Routing/Switching and Network Troubleshooting
     Install, upgrade, support and troubleshoot for printers, computer hardware and any
    other authorized peripheral equipment
     Hardens the Windows environment, including encryption and other configurations
    Resolving complex hardware/software compatibility and interface design
    considerations Troubleshoots complex problems and provides customer support for
    software operating systems and application issue
     Provides guidance and work leadership to less-experienced hardware/software
    engineers. Performs remedial repairs on computers, laptops, printers and any
    other authorized peripheral equipment
     Performs work in compliance within specified warranty requirements. Handle daily
    technical support activities on desktop support, data network and server
    management

    IT Consultant
    Ernst & Young -
    McLean, VA February
    2017 to August
    2017

     Windows 10 migration and 2nd level technical support


     Responsible for, help desk support for Microsoft Office and other end-user application
    software (e.g., Windows 7, Windows 10, Antivirus, Adobe Creative Suite, etc.);
    provides necessary support for research, problem investigation, and resolution
     Responsible for support for laptop and desktop computers, including training users on
    the use of the equipment and aspects of a particular setup; provides necessary
    support to documentation and investigating/resolving problems that involve follow-
    up with vendors to the company
     Responsible for planning, organizing, scheduling and performing maintenance on
    computer hardware and software programs
     Create and maintain user accounts in the Active Directory and Exchange Server
    System Administrator
    E. Goll Communications and Technical Services -
    Woodbridge, VA April 2016 to August 2017

    • Provide support for laptops, desktops, servers, cell phones and remote access technologies as well
    as provide HQ support as required regarding hardware, software and remote access
    • Manage user account setup and administration
    • Provide basic Server administration support for daily operations in a Windows and MAC
    environment.

    • Provide hardening and information assurance for the internal network with audit &
    monitoring and access controls
    • Assess and recommend standard security configurations for new and existing desktop and
    laptops
    • Diagnose and resolve technical problems with computer hardware, networking and software
    • Installs and configures PC hardware and software at end user workstations and tests for
    correct operation
    • Writes and maintains procedural documentation to be used by all PC users and technical staff
    within the company for procedures related to PC hardware and software
    • Trains and assists users in the use of personal computers, peripheral devices and software to
    resolve issues and increase productivity
    • Logs PC software bugs and searches for solutions via information resources and upgrades
    available on the internet and/or direct communication with software vendors
    • Formulates plan outlining steps required to achieve increased user efficiency and submits
    plan to user and management for approval and IT Asset Management and controls

    Windows 7 Deployment
    Technician
    INOVA Health Care Systems - Fair
    Oaks, VA October 2015 to April 2016

    • Reimaged XP systems to Windows 7, and upgrade Windows 7 32 bits to 64 bits.


    • Backed up and restored end-user data using MS Easy Transfer or manual process
    • Imaged computers and thoroughly completed and documented configuration and
    deployment checklists
    • Joined PCs to their appointed domain, mapped network drives, and setup printers
    • Troubleshot HW and SW related issues during the reimage process
    • Verified completion of reimage process was successful
    • Replaced and/or added HW components as required for compliancy or to remedy HW issues
    • Install Zebra printer, Signature pads, Barcode scanners, etc.

    Education

    Bachelor of Science in Computer Information Systems


    University of the District of Columbia - Washington, DC
    1996

    Bachelor of Arts in Economics


    University of Liberia - Monrovia, LR
    1989

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