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    Ehtisham Resume

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    Jawad Baig

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    © All Rights Reserved
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    Ehtisham Resume

    Uploaded by

    Jawad Baig
    2 views1 page

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    2 views1 page

    Ehtisham Resume

    Uploaded by

    Jawad Baig

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Muhammad Ehtisham Ashraf

    E-commerce Specialist | Operations | Data Analyst | Business Analyst | Product Manager | Project Management
     Rawalpindi, Punjab, Pakistan  +923061008707  [email protected]

    Profiles Muhammad.ehtisham.ashraf

    Summary I am a software engineer with 8 years of hands-on experience in web development, customer
    support and retention, Customer success management, business analyst, data analyst, professional
    trainer and operations management.

    Experience Clicky.pk Dec 2020 - May 2024


    Head of operations Rawalpindi, Punjab, Pakistan
     https://www.clicky.pk/
    Enhanced order fulfilment with precise inventory control.
    Reduced order cancellation rate.
    Elevated customer satisfaction and retention rate.

    Managed marketing team and made strategies to enhance sales, retargeting customers and
    improve customer cohorts.
    Customer success management.
    Customer support management.

    Implemented strategy for increased product reviews.


    Improved delivery efficiency with courier partners.
    Manage product development and enhancements.

    Monitoring of KPIs and improvement in processes.


    Successfully completed social selling program.

    Managed courier partners (pickups, deliveries, claims, reconciliations)

    Developed processes for operations and departments.


    Hands-on development of customised reporting and feature upgrades in CRM using PHP,
    Laravel and MySQL.

    Development and integration of different APIs.

    Developed multiple data analysis reports to achieve business


    goals using MS Excel, MySQL, Mongo DB, Power BI, Python, PHP Laravel.

    I have used Pandas, NumPy, Matplotlib, Seaborn and other libraries in python for data analysis.

    Developed the following analysis


    Order fulfilment

    Delivery ratios and timelines

    Complaints analysis
    Profit and loss

    Courier receivables and performance analysis

    Returning customers and cohort analysis


    Orders cancellation analysis

    Inventory aging analysis

    Shopify Store creation and management/optimization.

    Eduserv Feb 2018 - Nov 2020


    Business Analyst & Project Manager Islamabad, Capital, Pakistan
     https://eduserv.com.au/
    Worked with designers to create clean interfaces and simple, intuitive interactions and
    experiences.

    Develop project concepts and maintain optimal workflow.


    Work with developers to manage large, complex design projects for clients.
    Implementing and maintaining monitoring and logging solutions to ensure system performance
    and reliability.

    Troubleshooting and resolving issues related to build failures, infrastructure, and production
    incidents.
    Troubleshooting and resolving issues related to build failures, infrastructure, and production
    incidents.
    Translating customer requirements to software development team.

    Testing of developed systems according to customer requirements.


    Deployment of web applications on cloud.
    Providing technical training of the systems to clients.

    Providing technical support to clients.

    KotAddu Power Company Dec 2017 - Jan 2018


    Management Trainee Officer - IT KotAddu, Punjab, Pakistan
     https://www.kapco.com.pk/

    Manage Ticketing System: Provide ITIL-based support for systems, software, and networks.
    Meet KPIs: Ensure timely completion of tasks to meet key performance indicators.

    Clicky.pk Jun 2015 - Nov 2027


    PHP Laravel Developer Rawalpindi, Punjab, Pakistan
     https://www.clicky.pk/
    Development of CRM features in Laravel using MySQL database.

    Worked on API Development, automations, complex reports.


    Worked on data entry automation using Java.

    Education University of Engineering & Technology, Taxila Aug 2011 - Jul 2015
    Software Engineering BS
    3.41 / 4
     https://www.uettaxila.edu.pk/

    Certifications Foundations: Data, Data, Everywhere May 2024


    Google
     https://coursera.org/share/5d53bc509354a4d89ae4be3dcfa650ed

    Ask Questions to Make Data-Driven Decisions May 2024


    Google
     https://coursera.org/share/cad90acd121af8c119582b806b41a5ad

    Prepare Data for Exploration June 2024


    Google
     https://coursera.org/share/3905ba2f7bc5fbdc3c9c3ea4f790c3ec

    Projects Kroma Productions Website 2020


    A website for a media production business.
     https://kromaproductions.com/

    LA Colombe Hotel Website and Booking System 2020


     https://lacolombehotel.com/

    Tours and Travels website and Management System 2021


     https://sheraatravel.com/

    Weship - A Courier Aggregator Platform 2023


    Worked as Product Manager
     http://weship.pk/

    WordPress Business Website 2022


     https://www.curzongreen.co.uk/

    Food Ordering with Complete Management System 2019


    Worked as Product Manager
     https://mooveit.it/

    A Business Website 2021


    Worked as Product Manager
     https://rideet.com/

    School Management System 2020


     https://igsc.edu.pk/school/signin/index

    Shopify Ecommerce Store 2023


     https://qumri.pk/

    Skills Project Management Data Analysis PowerBI

    Python SQL E-commerce Operations

    Customer Support & Customer Success Product Management


    Retention Management

    Process Making / PHP Laravel


    Improvement

    MySQL MongoDB Android

    Java HTML 5 CSS 3

    Languages English

    Urdu

    Punjabi

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