Teacher: Islam Abuhilal

Student: Moayad Ali

1. Introduction:
2. Software Needs:
3. Hardware Requirements:
4. Data Connections and Networks:
5. Emerging Technologies:
6. Impact of IT Infrastructure:
7. Recommendations:
8. Evaluation:
9. Conclusion:
10. Resources/References:
(POS) Point of sale A Point of Sale (POS) system is where a retail transaction is
completed. It's the spot where customers make payments for goods
or services, and where sales taxes may become payable.

(CRM) Customer Customer Relationship Management (CRM) refers to practices,

Relationship strategies, and technologies companies use to manage and analyze
Management customer interactions and data throughout the customer lifecycle.
The goal is to improve business relationships with customers, assist
in customer retention, and drive sales growth.
(LAN) Local Area A Local Area Network (LAN) is a network of interconnected devices
Network within a limited area, such as a home, school, or office building. It
allows computers, printers, and other devices to communicate and
share resources with each other.
(GPS) Global Global Positioning System (GPS) is a satellite-based navigation
Positioning System system that allows users to determine their exact location (latitude,
longitude, and altitude) anywhere on Earth.

(IoT) Internet of The Internet of Things (IoT) is the network of physical devices,
Things vehicles,, and other items embedded with electronics that allows
them to connect and exchange data. Smart objects: These are
devices that go far beyond your basic home appliances (like a smart
thermostat) all the way down to large industrial machinery. Through
IoT, these devices can communicate with each other and the
plethora of internet-based tools to create an enormous web of
connected things that not only talks but acts on information it
receives from itself.

professional services Professional Services Automation (PSA) refers to the automated

automation (PSA) management of core business processes by professional services
organizations in management consultancies, software, cyber
security, financial services, internet information services, and other
services providers.
order management An OMS helps you organize and automate key parts of the
systems (OMS) purchasing/fulfillment processes for you and the customer. After an
order is placed and a delivery method is selected, an automated
process is triggered for fulfillment. Whether it’s shipping from the
nearest and/or most cost-effective location, or preparing the item for
in-store pickup, OMS platforms help fulfill orders quickly.
 Introduction
Torcar Foods
Now, as a professional IT specialist, I am required to help the company develop its
security system, devices and applications. What advice should I give them? Now I
want to choose the appropriate applications for the company, as well as the
devices, the security system and the network, and evaluate it and tell what
problems are likely to be encountered and how to solve them and where the
information came from.
 1. Software Needs:
 What software solutions can support the tasks performed by
each department (e.g., management, admin, farming staff)?

Where can I use it?

Manager:
1*What is the QuickBooks software?
Intuit QuickBooks is a full-featured financial and business management suite that offers
complete accounting packages. The accounting software offers Desktop, Online, and Cloud-
based solutions for tracking all financial information and creating reports of any aspect of the
business.
2*What is the ERP software?
Enterprise resource planning (ERP) is a business management software system that is designed
to manage and streamline an organization’s functions, processes and workflows with
automation and integration.
3*What is the Oracle NetSuite software?
The company’s ERP system manages core functions, including finance and accounting,
inventory, orders and procurement. Customers can add options including CRM for sales, service
and marketing automation, human resources (HR) for personnel records, performance
management and payroll, professional services automation (PSA) to plan and track projects and
omnichannel commerce for both online and in-store sales. All of these modules share a
common database.
4*What is the Microsoft Project software?
Microsoft Project is project management software that’s used to create schedules, project
plans, manage resources and keep track of time. It has features such as Gantt charts, kanban
boards and project calendars for project management professionals.
5*What is the OMS software?
An OMS helps you organize and automate key parts of the purchasing/fulfillment processes for
you and the customer. After an order is placed and a delivery method is selected, an automated
process is triggered for fulfillment. Whether it’s shipping from the nearest and/or most cost-
effective location, or preparing the item for in-store pickup, OMS platforms help fulfill orders
quickly. It also helps you monitor inventory levels to avoid stockouts and backorders and even
manage other steps in the customer lifecycle, such as returns. It enables your employees and
customers to view and track each order from start to finish, and it helps you analyze the overall
efficiency of the process.

What can we use?

QuickBooks:
ERP: It can be used to know the quantity in the warehouse and also track the purchasing
process. Through it, I can track the trading process and make sure that everything is going well. I
can also manage employee salaries and the company budget and expenses. This is good for the
manager.

Where can I use it?

Admin staff:
1*What is the CRM software?
CRM stands for customer relationship management. As its name suggests, CRM software is a
system for managing customer relationships.
2*What is the ERP software?
Enterprise resource planning (ERP) is a business management software system that is designed
to manage and streamline an organization’s functions, processes and workflows with
automation and integration.
3*What is the (HRMS) software?
An HRMS, or human resources management system, is a suite of software applications used to
manage human resources and related processes throughout the employee lifecycle. An HRMS
enables a company to fully understand its workforce while staying compliant with changing tax
laws and labor regulations.
Where can I use it?
Farming staff:
What Is Agricultural Inventory Management (AIM) System:
A farm inventory management system provides farmers with real-time visibility
into their inventory levels, locations, and movements. By using barcoding or RFID
technology, farmers can track inventory items accurately and efficiently. This helps
in reducing errors, eliminating stockouts, and preventing overstocking. With
improved inventory accuracy, farmers can make better-informed decisions, reduce
carrying costs, and improve overall operational efficiency.
what is Farm Management System – FMS System:
Farm Management Software (FMS) is a type of farm software that helps farmers
run their businesses more effectively. It can help you keep track of your crops and
livestock, creating reports and alerts that tell you when to harvest crops or move
animals to different pastures.

 How can software improve communication and task

management for Torcar Foods?
Tasks will be completed faster and communication with customers will
be easier and faster.
2. Hardware Requirements:
 What hardware (e.g., computers, mobile devices, etc.) will be
necessary for the different roles within the company?
What devices will I talk about What is:
1*Tablet: Tablets can be thought of as small, handheld computers. They're smaller than a
laptop, but larger than a smartphone.
2* Computers: A computer is an electronic device that stores and processes data.
3* point of sale (POS): A POS, or point of sale, enables merchants to process payments and log
transactions. It is a computer-based cash register with software capable of tallying up orders,
taking payments, monitoring inventory and buying trends, creating invoices, and collecting
marketing data.
4* Smart Phone: A smartphone is a cellular telephone with an integrated computer and other
features not originally associated with telephones, such as an operating system (OS), web
browsing and the ability to run software applications.
 Device Name Device Specifications Number of devices

Samsung Galaxy Tab S9 5G 256GB | 12GB 4 tablets

Samsung Galaxy S23 Ultra 512GB ｜12GB 4 phones

Lenovo NEW ThinkCentre NEO 50t Gen 4 Intel® 4 Computers

Core™ i9-13900 / 16 GB
Ram / 512 SSD / Built-in
Wireless & Bluetooth -
13th Generation 2 Years
Warranty
Square Reader for chip (2nd Generation) 2 point of sale
contactless and NETUM Fashionable
Bluetooth Wireless 1D
Barcode Scanner, Hands
Free CCD Barcode Reader
with Stand and Built-in
Memory, Works with MAC
OS, Windows, iOS,
Android -DS5000
and Complete Square
Register - Comes with
Android Based Dual
Display, MAGSTRIPE,
CONTACTLESS (NFC), CHIP
(EMV), USB Receipt
Printer and Epsilont Cash
Drawer (Black)
  How should the hardware be distributed to ensure efficient
operations in the farm shop, greenhouses, and warehouse?
Places Device distribution

a reception area Computers / 2 / Smart Phones /

2
farm shop Computer / 1 / Smart Phones /
1 / 2 point of sale
an office area Computer / 1 / Smart Phones / 1

greenhouses fields 2 tablets

a warehouse 2 tablets

3. Data Connections and Networks:

 What network infrastructure (e.g., Wi-Fi, broadband) will enable
efficient data flow between staff and systems?
What network infrastructure:
Network infrastructure is a set of software and hardware components
that help build, run, and maintain an IT network.

 How can data connections help in remote work for the manager
and on-the-go staff?
In three hearts I will mention them and they are:
1- It will make me happy to communicate with customers, meaning like social
media platforms.
2- The company’s security, anything, meaning like cameras and sensors.
3- Controlling the company, meaning I can, for example, turn off the lights
remotely or I can turn on the air conditioner remotely.

4. Emerging Technologies:
 What emerging technologies (e.g., cloud computing, IoT) can be
integrated to support the company’s growth?
What emerging technologies:
Emerging technology refers to innovative advancements or developments that
have the potential to significantly change the way we live and work. These
technologies arise from cutting-edge research and offer new opportunities for
industries, economies, and societies.
Cloud computing: can help a lot. I mean, if the administrator wants to upload a
file, you can use cloud computing. In order for you to be able to see him, he must
have the same account as the administrator, so once the administrator uploads it,
everyone can see it, so it's easier.

 How can these technologies benefit daily operations and

customer interactions?
Cloud technology not only improves customer experience but also streamlines
business operations. By centralizing data and tools in the cloud, companies can
reduce costs, enhance collaboration, and improve efficiency.

5. Impact of IT Infrastructure:
 What potential benefits and challenges will implementing this IT
infrastructure pose to staff and customers?
Benefits of IT infrastructure management:
Effective IT infrastructure management practices can increase
operational efficiency. Having an asset service configuration strategy
that includes proactively monitoring and maintaining IT systems
minimizes downtime and disruptions to ensure consistent availability
and employee productivity. A problem management strategy is a core
component of ITSM frameworks, which helps identify and manage the
causes of incidents on an IT service after an incident occurs–essential
for preventing issue reoccurrence in the future.

IT infrastructure management also optimizes resource allocation.

Careful monitoring and analysis identify and redistribute underutilized
resources, shifting them to areas experiencing greater demand, leading
to a more cost-effective IT environment.

Security is crucial for optimal IT infrastructure management. By

implementing robust security protocols and procedures, companies can
significantly reduce the risk of cyberattacks and data breaches. These
include user access control, data encryption, and regular vulnerability
assessments.

Successful IT infrastructure management also plays a vital role in

promoting scalability. A well-managed IT foundation can readily adapt
as a business grows. This allows for seamless integration of new
technologies and facilitates adding new users or applications without
compromising performance or stability.
By proactively planning, companies can ensure their IT infrastructure
remains agile and can support long-term goals.

 How will this infrastructure improve the efficiency of order

management, delivery logistics, and customer service?
Order Management Strategies:
Effective order management strategies are essential for businesses to
streamline their operations, maximize efficiency, and increase
profitability. In this section, we’ll discuss some common strategies that
businesses can implement.

Automation:
One of the most effective strategies for order management is
automation. Automation involves using software or technology
solutions to automate repetitive tasks such as order processing,
inventory management, and shipping.

By automating these tasks, businesses can improve accuracy, reduce

errors, and increase productivity.

Some common order management automation tools include order

management systems (OMS), enterprise resource planning (ERP)
software, and customer relationship management (CRM) software.
 6. Recommendations:
 What IT infrastructure solution would you recommend for Torcar
Foods?
Inventory and Perishable Products Management:

Challenge: Now you have to make sure of the product before selling it
because if there is a problem it will harm the company's reputation.

Supply Chain and Logistics Challenges:

Challenge: Now you have to be accurate with the depositor especially

the one who is checking on us today like this

Improving Customer Experience and Relationship Management:

Challenge: Now we have to be good with customers, I mean the paper

has become like this

Information Security and Data Protection:

Challenge: We have to be very secure so that hackers do not hack the

company
  How does your recommendation meet the needs of the
company and its stakeholders?
They should always focus on development, meaning they should not be
directed to the same computer ten years from now.

7. Evaluation:
 How effective will the recommended IT infrastructure be in
addressing the company's current limitations and future needs?
We may encounter some problems such as applications or devices or
the security system
Solution: We must pay special attention to the security system for the
safety of the consumer. This does not mean that we should stay away
from the application or devices. Now, devices and applications must
also be developed
Future plans: We must develop everything, no matter what, even the
place where they work.
 What risks or limitations are associated with the proposed
solutions?
Of course there must be risks, especially since we must pay attention to
the company's security system.
Also, the quality of the product, because if we neglect the product, the
customer will not come to us and will also give us a bad evaluation.
  How will the new infrastructure impact productivity, customer
satisfaction, and employee efficiency?
The response to customers will be faster, the quality of the product will
improve and the employees will not get tired as much because there
will be development.

8. Conclusion:w
 What are the key takeaways from your evaluation of the IT
infrastructure needs for Torcar Foods?
The company will improve significantly, meaning in terms of software
and hardware, such as devices and applications that will help the
company.

 Summarize how your proposed solution will help the company

grow, improve operations, and meet stakeholder needs.
Now it will make the company very happy, productivity will be faster
and sales will be faster.
 9. Resources/References:
 What resources (e.g., case studies, articles, academic journals)
can support your evaluation of IT infrastructure solutions for
small to medium-sized businesses?
I have listed the sites from which information was drawn for each
question.

 Include references for any technical specifications or research

used in formulating the recommendations.
I have used my own logical approach and have not used any sites.