Đề 1

Câu hỏi 1
I would like to gain some business experience on a one-year internship with a
_______ cosmetics manufacturer like Rose Inc.
a. high
b. regular
c. bottom
d. leading : hàng đầu
Câu hỏi 2
Successful interns in a multicultural environment need to _______ their
communication to the local style, and to think carefully before they speak.
a. demonstrate
b. analyse
c. adjust : điều chỉnh
d. force
Câu hỏi 3
Many Asian organizations are _______ because the employees have to strictly
follow the orders of the boss.
a. hierarchical : thứ bậc _ ở bài dịch là hệ thống phân cấp
b. patient
c. independent
d. permanent
Câu hỏi 4
The new leader is very good at _______ our large team to achieve the business
objectives, and we really admire him.
a. receiving
b. managing
c. graduating
d. launching
Câu hỏi 5
I am motivated and hard-working, so I am confident that I can make a valuable
_______ if I can work for your organization.
a. provider
b. contribution
c. shareholder
d. allowance
Câu hỏi 6
Nowadays, many Vietnamese companies seek for _______ (who have just finished
their university education) with some experience in working with foreign
customers.
a. managers
b. organizers
c. graduates
d. launchers
Câu hỏi 7
One important skill in the 21st century is the ability to _______ relationships
between people from different cultures.
a. face
b. build
c. produce
d. own
Câu hỏi 8
When we intern for a small company, we will probably be able to develop stronger
_______ with the people we are working with.
a. operations
b. relationships
c. applications
d. appreciations
Câu hỏi 9
In some Asian companies, the _______ of handling customers’ problems is very
long and ineffective.
a. service
b. emotion
c. delivery
d. process
Câu hỏi 10
Asian businesspeople generally prefer to take more time rather than make wrong
decisions, so multicultural teams need to be _______ to wait for their reply.
a. independent
b. hierarchical
c. patient
d. permanent
Câu hỏi 11
Our customers are not satisfied because the company does not provide free
_______ to those who live in the suburb of the city.
a. payments
b. emotions
c. processes
d. deliveries
Câu hỏi 12
In the UK, the practical experience gained through internships was _______ by
full-time students.
a. located
b. operated
c. appreciated :đánh giá cao
d. completed
Câu hỏi 13
In fact, many companies are spending more money on customer _______ training
to keep their customers happy.
a. emotion
b. service
c. process
d. delivery
Câu hỏi 14
Most companies understand that purchasing decisions are based more on
customers’ personal _______, and this can affect the profits of these businesses.
a. payments
b. emotions
c. processes
d. deliveries
Câu hỏi 15
As a warehouse supervisor, you have to _______ ideal (lý tưởng) stock levels and
on-time deliveries to our customers.
a. guarantee :đảm bảo
b. encourage
c. impress
d. respect
Câu hỏi 16
The customer _______ department of that company has always provided effective
solutions when customers complain about their products.
a. level
b. process
c. service
d. emotion
Câu hỏi 17
In business, if your customer _______ is poor, people will complain about it, and
you’ll lose your customers as well as a lot of money.
a. process
b. delivery
c. service
d. level
Câu hỏi 18
Many companies are working really hard to increase the high satisfaction _______
of their customers so that they can increase the sales.
a. emotions
b. deliveries
c. levels : mức độ hài lòng
d. processes
Câu hỏi 19
Working for this large electronics manufacturer, you will have a lot of
opportunities to _______ projects and work with a team of foreign colleagues.
a. graduate
b. supply
c. launch
d. organize
Câu hỏi 20
According to the Confederation of British Industry, 80% of employers first look at
the experience and skills that a person _______ on an internship.
a. produces
b. faces
c. owns
d. acquires
Câu hỏi 21
When he was young, all the salary he could _______ at the factory was £1 a week.
a. launch
b. earn
c. manage
d. graduate
Câu hỏi 22
Working across cultures can help us understand how our own cultural _______ are
different from other people's.
a. methods
b. departments
c. senses
d. values : giá trị văn hóa
Câu hỏi 23
Our company offers free accommodation, good benefits, and a monthly _______
of $500 for new employees.
a. provider
b. shareholder
c. contributor
d. allowance trợ cấp
Câu hỏi 24
Internships in a small company can offer many chances to be creative, to make
greater contributions, and to _______ practical experience.
a. obtain cu nghĩa với get
b. locate
c. operate
d. appreciate
Câu hỏi 25
The experience gained on an internship is helpful for getting a job or for _______
one's studies.
a. completing
b. appreciating
c. operating
d. locating
Câu hỏi 26
The new employee is very _______ in dealing with difficult clients and can always
solve the problems successfully.
a. productive
b. uncertain
c. permanent
d. diplomatic
Câu hỏi 27
One of Brazil's largest _______ of logistics service has an excellent opportunity for
a manager in its Recife warehouse.
a. shareholders
b. contributors
c. allowers
d. providers
Câu hỏi 28
In many universities, an internship is an essential part of the education because
students can get some real _______ during their internship.
a. bargain
b. comment
c. payment
d. experience
Câu hỏi 29
Customers who have strong _______ toward a brand are likely to pay more than
customers who are only satisfied with the products.
a. processes
b. emotions
c. deliveries
d. payments
Câu hỏi 30
The word “internship” is used for white collar (professional) careers while the
word “_______" is used for blue collar (manual / technical) careers.
a. operation
b. completion
c. appreciation
d. apprenticeship học việc
Câu hỏi 31
I have two assistants in my department, and we work together closely as a _______
to achieve our business goals.
a. society
b. band
c. fan
d. team
Câu hỏi 32
Larger companies have greater resources than smaller firms, which means we can
_______ more information and learn new knowledge during our internships.
a. appreciate
b. complete
c. obtain
d. operate
Câu hỏi 33
After one or two years working abroad, 90% of our clients could find a _______
job which allows them to work for the company all their life if they want.
a. productive
b. permanent lâu dài
c. diplomatic
d. friendly
Câu hỏi 34
After a year working abroad, he became more _______ and better at looking after
himself.
a. permanent
b. independent
c. uncertain
d. hierarchical
Câu hỏi 35
Working across _______ can help us to be more independent, more confident, and
better at working with foreign people who are different from us.
a. universities
b. departments
c. cultures
d. offices
Câu hỏi 36
Working across cultures requires intercultural _______, which means the ability to
see things in different ways.
a. dependence
b. demonstration
c. sensitivity : nhạy cảm
d. confidence
Câu hỏi 37
It is said that working in a multicultural environment can help us to _______ the
ability to live and work in a different culture.
a. relax
b. analyse
c. force
d. demonstrate (v) biểu lộ
Câu hỏi 38
In order to increase sales, businesses need to understand how customers’ _______
affect their decisions to buy products or use services.
a. emotions
b. processes
c. services
d. deliveries
Câu hỏi 39
In a hierarchical organization, it's important to _______ your boss by your job
attitudes and work performance if you want to be promoted: thăng chức.
a. hurt
b. guarantee
c. impress
d. encourage
Câu hỏi 40
After the internship, he felt _______ with his personal abilities and believed that he
could be successful in the future.
a. confident
b. diplomatic
c. permanent
d. productive
Câu hỏi 41
At first, I didn't like the new workplace, but I quickly _______ to the way things
were done there and was soon very happy.
a. appreciated
b. completed
c. adapted: thích nghi với
d. located
Câu hỏi 42
When working in a hierarchical organization, employees are required to _______
the boss and follow the orders of their leaders.
a. impress
b. guarantee
c. encourage
d. respect
Câu hỏi 43
In the UK, most big companies accept internship _______ in the autumn, and it is
essential to know the business cultures of these companies.
a. appreciations
b. applications
c. relationships
d. operations
Câu hỏi 44
Almost every student expects that their college training will help them find
internships and professional _______ after graduation.
a. locations
b. applications
c. completions
d. positions
Câu hỏi 45
In business, it is important to keep a high _______ of satisfaction when customers
buy things from you.
a. emotion
b. process
c. delivery
d. level
Câu hỏi 46
Our company is going to _______ a new type of cosmetic products by the end of
this month, so we are really busy now.
a. graduate
b. manage
c. organize
d. launch ra mắt
Câu hỏi 47
It is common for interns to work for free, but the experience they gain during the
process_______ for not receiving a salary.
a. analyses
b. acquires
c. demonstrates
d. compensates bù lại
Câu hỏi 48
As competition for places in Europe and the US is _______, more and more
students are doing their internships in Asian countries.
a. fierce kiểu cạnh tranh khốc liệt khó có slot
b. relaxing
c. essential
d. nice
Câu hỏi 49
In reality, internships can be done part-way through a course of study in order to
_______ a university degree.
a. locate
b. obtain
c. appreciate
d. operate
Câu hỏi 50
In our company, the managers often _______ us to do things in teams such as
having lunch together or going out together after work.
a. impress
b. encourage
c. guarantee
d. respect
Đề 2
Câu hỏi 1
The 'right' time in business means making product ________ based on customer
demand and seasonal trends.
a. condition
b. availability
c. storage
d. documentation
Câu hỏi 2
Investing in customer service is necessary because customers nowdays frequently
share their opinions of businesses through social media, which can increase the
sales or _______ the business quickly.
a. damage
b. order
c. purchase
d. install
Câu hỏi 3
My new job in the customer service department ________ me perfectly well
because I love dealing directly with customers.
a. combines
b. drops
c. suits
d. leads
Câu hỏi 4
The 'right' place in business means that the company provides convenient and
accessible ________ for customers to buy and obtain the products.
a. documents
b. locations
c. conditions
d. quantities
Câu hỏi 5
The 'right' strategy means that the business plan of the company to reach its
________ is suitable with the organizational resources as well as the benefits of its
shareholders, customers, suppliers, and society.
a. habits
b. documents
c. goals
d. margins
Câu hỏi 6
That company has always taken the right _______ when the customers say there is
a problem with their products.
a. installations
b. supports
c. actions
d. responsibilities
Câu hỏi 7
The 'right' price in business means a price which is attractive to customers and also
provides a sufficient ________ for manufacturers and/or distributors.
Select one:
a. availability
b. margin cận biên
c. documentation
d. storage
Câu hỏi 8
If we don't reach the customers, we can leave a message and say we will call back
later, or we can invite them to _______ our call.
a. hang up
b. return
c. get through
d. dial
Câu hỏi 9
Satisfied customers will come back for more products or services, and they can
even _______ the company to their colleagues or friends.
a. support
b. order
c. purchase
d. recommend
Câu hỏi 10
Our customer service department aims to build long-term partnership with
customers, rather than just satisfy their ________ needs or solve their problems.
a. immediate
b. ineffective
c. negative
d. faulty
Câu hỏi 11
The ‘right’ quantity in business means that the number of products is not too many
as it could result in extra cost for ________ and unsold products.
a. condition
b. frustration
c. manufacturer
d. storage tồn kho
Câu hỏi 12
I really like their delivery service because they always ________ the products on
time and in perfect conditions.
a. ship
b. rely
c. set
d. fit
Câu hỏi 13
Most companies now have a helpline to provide technical _______ if customers
have any problems with their technological products or services.
a. responsibility
b. installation
c. action
d. support
Câu hỏi 14
In logistics, it is important to agree on a delivery date that ________ the customer's
schedule.
a. senses
b. sets
c. relies
d. fits
Câu hỏi 15
The demand for the new products is so high that the suppliers have to ________ a
number of orders because they don’t have enough materials.
a. conduct
b. report
c. cancel
d. share
Câu hỏi 16
If you don't have the information your customer needs, promise to _______ to
them, and give a specific time.
a. dial
b. hang up
c. get back
d. get through
Câu hỏi 17
In reality, a good customer service continues long after a customer places a(n)
_______ so that the business can keep their existing customer.
a. order
b. purchase
c. action
d. responsibility
Câu hỏi 18
Generally, a _______ company needs to contact a thousand leads to find just ten
new customers, and this takes a lot of time and money.
a. frequent
b. typical công ty điển hình
c. first-class
d. simple
Câu hỏi 19
Last week, I bought a jacket from a website, but it is too small and has a horrible
color. Can I return that ________ product and get the money back?
a. positive
b. faulty : lỗi
c. negative
d. effective
Câu hỏi 20
As a customer service officer, you need to make a _______ of the important points
you want to discuss with the customers.
a. checklist
b. sense
c. reservation
d. complaint
Câu hỏi 21
If a customer calls to make a _______ about something, we should apologise first
and then provide some suggestions to solve the problem.
a. sense
b. checklist
c. reservation
d. complaint
Câu hỏi 22
If there are delivery problems, the company must apologise to the customers
politely and ________ the products immediately.
a. ship
b. fit
c. rely
d. exchange
Câu hỏi 23
The 'right' market in business means that the consumers' needs and purchasing
________ are suitable with the company’s products, resources, and strategies.
a. quantities
b. locations
c. habits; thói quen mua hàng
d. margins
Câu hỏi 24
If you think the delay will be longer than a couple of minutes (vài phút) , ask for a
number and a time when you can _______.
a. call back
b. hang up
c. put on hold
d. get through
Câu hỏi 25
The manager will plan and organize work ________ and manage a team of
colleagues in this customer service department.
a. estate
b. schedule
c. status
d. source
Câu hỏi 26
The 'right' ________ in business means that the products are without damage, and
ready to use when the customers want.
a. manufacturer
b. quantity
c. storage
d. condition
Câu hỏi 27
Every contact must contribute to making the customers happy if a company wants
to build a long-term relationship to make a _______.
a. purchase
b. support
c. responsibility
d. profit
Câu hỏi 28
You should outline what steps you have taken so far to ________ the matter and to
make the customers happy.
a. attach
b. resolve
c. accept
d. confirm
Câu hỏi 29
It did not make any ________ to me although the customer tried to explain all
things about his problem to me three times.
a. complaint
b. checklist
c. reservation
d. sense { make sense: có ý nghĩa}
Câu hỏi 30
It is the policy of our company that customer service officers have to _______
missed calls at the very earliest opportunity.
a. return
b. get through
c. hang up
d. dial
Câu hỏi 31
As we are having some technical problems with our new customer database, we
are working to ________ this problem as soon as possible.
a. attach
b. accept
c. confirm
d. resolve
Câu hỏi 32
According to our company’s policy, if the goods are faulty from the manufacturer,
the customer will be supported to ________ for a new one.
a. rely
b. fit
c. exchange
d. ship
Câu hỏi 33
The 'right' ________ in business means that there is enough information about
products’ instructions, official safety certificates, guarantees, tax and customs
information.
a. frustration
b. storage
c. condition
d. documentation
Câu hỏi 34
When we speak to customers on the phone, remember to make a good ________
such as greeting the customers and being friendly.
a. checklist
b. complaint
c. reservation
d. impression ấn tượng
Câu hỏi 35
According to some statistics, about 80% of the callers will _______ the phone if
they are not satisfied with the customer service.
a. hang up : TREO MÁY
b. leave
c. dial
d. get through
Câu hỏi 36
When you call the customers, if they put you _______, remember to keep smiling
while you wait and be ready for their responses.
a. in connection
b. through number
c. on hold
d. in order
Câu hỏi 37
If the customer is out of the office, always _______ a message by saying your
name clearly and giving the reason why you are calling.
a. dial
b. hang up
c. leave
d. get through
Câu hỏi 38
His answer was so confusing (khó hiểu) that the customer could not make any
________of it at all, so the customer became very angry.
a. reservation
b. sense
c. checklist
d. complaint
Câu hỏi 39
Our shop is having a promotion program for ________ customers who usually visit
our shop.
a. necessary
b. convenient
c. popular
d. regular
Câu hỏi 40
The ‘right’ ________ in business means that the number of products is not too few
as it could cause frustration when customers cannot buy the product they want.
a. condition
b. quantity số lượng
c. manufacturer
d. storage
Câu hỏi 41
Before we finish the conversation and _______ the phone, make sure to review the
main points and say what the next step is so that the customers can know what they
should do.
a. dial
b. get through
c. get back
d. hang up
Câu hỏi 42
If you are not satisfied with the product, you can ________ the order and get a
refund.
a. report
b. share
c. conduct
d. cancel
Câu hỏi 43
In business, contact with a customer before and during a transaction is the _______
of sales staff.
a. action
b. purchase
c. installation
d. responsibility
Câu hỏi 44
It was very impolite and unacceptable when the customer service officer did not
explain the reason why he put the caller _______ for nearly 10 minutes.
a. in connection
b. through number
c. on hold
d. in order
Câu hỏi 45
We are a small manufacturing company and we find the website “Workshop
Weekly” a valuable ________ of news, information, and ideas.
a. estate
b. source
c. colleague
d. status
Câu hỏi 46
Customer _______ involves dealing with existing customers, answering detailed
questions about the product or service in use, and dealing with complaints.
a. responsibility
b. installation
c. support
d. action
Câu hỏi 47
Customer _______ refers to the care a customer is given before, during, and after
they have made an order.
a. action
b. installation
c. support
d. responsibility
Câu hỏi 48
As a customer service officer, you need to think carefully about what you want to
say before you _______ a number to your customers.
a. hang up
b. get back
c. get through
d. dial
Câu hỏi 49
The customer said that he had made a ________ for ten people in our restaurant
last week, but we could not find any information about that.
a. checklist
b. complaint
c. sense
d. reservation đặt chỗ
Câu hỏi 50
The 'right' product in business refers to the exact product that the customer needs
and can't buy from another ________.
a. frustration
b. condition
c. manufacturer
d. storage
Đề 3