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User Manual M-Bus / RS232 / RS485

Document code: MN67021_ENG Revision 2.102 Page 1 of 25


Industrial Electronic Devices

User Manual
Revision 2.102
English

M-Bus / RS232 - Converter


(Order Codes: HD67021-B2-20, HD67021-B2-40,
HD67021-B2-80, HD67021-B2-160, HD67021-B2-250)
M-Bus / RS485 - Converter
(Order Codes: HD67022-B2-20, HD67022-B2-40,
HD67022-B2-80, HD67022-B2-160, HD67022-B2-250)
For other M-Bus products see also the following link:
for Website information:
www.adfweb.com?Product=HD67021 Gateway M-Bus / Modbus RTU
www.adfweb.com?Product=HD67022 www.adfweb.com?Product=HD67029M-232 (on RS232)
www.adfweb.com?Product=HD67029M-485 (on RS485)

for Price information: Converter M-Bus to


www.adfweb.com?Price=HD67021-B2-20 www.adfweb.com?Product=HD67030 (Ethernet)
www.adfweb.com?Price=HD67021-B2-40
Analyzer & Scanner M-Bus
www.adfweb.com?Price=HD67021-B2-80 www.adfweb.com?Product=HD67031
www.adfweb.com?Price=HD67021-B2-160
www.adfweb.com?Price=HD67021-B2-250 Extender and Repeater, M-Bus
www.adfweb.com?Product=HD67032
www.adfweb.com?Price=HD67022-B2-20
www.adfweb.com?Price=HD67022-B2-40 Gateway M-Bus / Modbus TCP
www.adfweb.com?Price=HD67022-B2-80 www.adfweb.com?Product=HD67044M
www.adfweb.com?Price=HD67022-B2-160 Gateway M-Bus Concentrator
www.adfweb.com?Price=HD67022-B2-250 www.adfweb.com?Product=HD67054M

Gateway M-Bus / PROFIBUS


Benefits and Main Features: www.adfweb.com?Product=HD67053M
Very easy to configure
Gateway M-Bus Slave / Modbus RTU master
Triple electrical isolation www.adfweb.com?Product=HD67059M-232

Temperature range: -40°C / 70°C (-40°F / 158°F) Do you need to choose a device? do you want help?
User Manual Ask it to the following link: www.adfweb.com?Cmd=helpme

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 2 of 25
Industrial Electronic Devices

INDEX: UPDATED DOCUMENTATION:

Page Dear customer, we thank you for your attention and we remind you that
INDEX 2 you need to check that the following document is:
UPDATED DOCUMENTATION 2 Updated
REVISION LIST 2 Related to the product you own
WARNING 2
TRADEMARKS 2 To obtain the most recently updated document, note the “document code”
SECURITY ALERT 3 that appears at the top right-hand corner of each page of this document.
CONNECTION SCHEME 4
CHARACTERISTICS 6 With this “Document Code” go to web page www.adfweb.com/download/
CONFIGURATION 6 and search for the corresponding code on the page. Click on the proper
“Document Code” and download the updates.
POWER SUPPLY 7
FUNCTION MODES 8 REVISION LIST:
LEDS 9
M-BUS 10 Revision Date Author Chapter Description
RS232 10 2.012 04/04/2013 Nt All Added new chapters
RS485 11 2.100 21/01/2016 Ff All Added new hardware version
ETHERNET (FOR HD67021-B2-XXX) 12 2.101 06/12/2016 Ff All Revision
USE OF COMPOSITOR SW67021 13 2.102 17/12/2018 Ff All New hardware version
NEW / OPEN CONFIGURATION 14
SOFTWARE OPTIONS 15 WARNING:
SET COMMUNICATION 16
UPDATE DEVICE (FOR HD67021/22M) 17 ADFweb.com reserves the right to change information in this manual about
UPDATE DEVICE (FOR HD67021/22-B2) 18 our product without warning.
ADFweb.com is not responsible for any error this manual may contain.
DOWNLOAD CONF. 20
MECHANICAL DIMENSIONS 21
ORDERING INFORMATIONS 22
ACCESSORIES 23 TRADEMARKS:
DISCLAIMER 24
All trademarks mentioned in this document belong to their respective
OTHER REGULATIONS AND STANDARDS 24 owners.
WARRANTIES AND TECHNICAL SUPPORT 25
RETURN POLICY 25

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 3 of 25
Industrial Electronic Devices

SECURITY ALERT:

GENERAL INFORMATION
To ensure safe operation, the device must be operated according to the instructions in the manual. When using the device, legal and
safety regulation are required for each individual application. The same applies also when using accessories.

INTENDED USE
Machines and systems must be designed so the faulty conditions do not lead to a dangerous situation for the operator (i.e.
independent limit switches, mechanical interlocks, etc.).

QUALIFIED PERSONNEL
The device can be used only by qualified personnel, strictly in accordance with the specifications.
Qualified personnel are persons who are familiar with the installation, assembly, commissioning and operation of this equipment and
who have appropriate qualifications for their job.

RESIDUAL RISKS
The device is state-of-the-art and is safe. The instruments can represent a potential hazard if they are inappropriately installed and
operated by untrained personnel. These instructions refer to residual risks with the following symbol:

This symbol indicates that non-observance of the safety instructions is a danger for people that could lead to serious injury or
death and / or the possibility of damage.

CE CONFORMITY
The declaration is made by our company. You can send an email to [email protected] or give us a call if you need it.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 4 of 25
Industrial Electronic Devices

CONNECTION SCHEMES:

Figure 1a: Connection scheme for HD67021-B2-xxx

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 5 of 25
Industrial Electronic Devices

Figure 1b: Connection scheme for HD67022-B2-xxx

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 6 of 25
Industrial Electronic Devices

CHARACTERISTICS:

The HD67021 and HD67022 series are M-Bus / Serial converters with the following features:
Electrical isolation between Serial / M-Bus, Serial / Power Supply, M-Bus / Power Supply;
Baud Rate and Parity changeable with software;
Mountable on 35mm DIN Rail;
Power Supply 15…21V AC or 18…35V DC;
Temperature range -40°C to 70°C.

At the Gateway can be connected up to 250 standard M-Bus devices. This number depends of the code expressed by the xxx number:
HD67021-B2-20 and HD67022-B2-20 support up to 20 M-Bus devices;
HD67021-B2-40 and HD67022-B2-40 support up to 40 M-Bus devices;
HD67021-B2-80 and HD67022-B2-80 support up to 80 M-Bus devices;
HD67021-B2-160 and HD67022-B2-160 support up to 160 M-Bus devices;
HD67021-B2-250 and HD67022-B2-250 support up to 250 M-Bus devices.

In the case of HD67021-B2-250 and HD67022-B2-250 the device must be mounted on 35mm DIN rail which is horizontally mounted
on a wall or cabinet back-plate. This unit have a fan in the top of the enclosure. To avoid obstructions to the airflow around the unit it is
recommended to not cover the paths of air. Take care to not cover the fan. It is recommended to put the device into a ventilated cabinet.

CONFIGURATION:

You need Compositor SW67021 software on your PC in order to perform the following:
Define the communication parameters of the M-Bus;
Define the communication parameters of the RS232/RS485;
Update Firmware.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 7 of 25
Industrial Electronic Devices

POWER SUPPLY:

The devices can be powered at 15…21V AC and 18…35V DC. The consumption depends to the code of the device. For more details see the
two tables below.

VAC VDC
Vmin Vmax Vmin Vmax
15V 21V 18V 35V

Consumption at 24V DC:

Device No Load [W/VA] Full Load [W/VA]*


HD67021-B2-20 / HD67022-B2-20 4
HD67021-B2-40 / HD67022-B2-40 5
HD67021-B2-80 / HD67022-B2-80 3.5 8
HD67021-B2-160 / HD67022-B2-160 14
HD67021-B2-250 / HD67022-B2-250 30
* This value is with all the Slave M-Bus devices of the code (20, 40, 80, 160, 250) connected to the line

Caution: Do not reverse the polarity power

HD67021-B2-xxx / HD67022-B2-xxx

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 8 of 25
Industrial Electronic Devices

FUNCTION MODES:

The device has got two functions mode depending of the position of the ‘Dip1 of Dip-Switch A’ of HD67021-B2-xxx / HD67022-B2-xxx:
The first, with ‘Dip1 of Dip-Switch A’ at “OFF” position, it is used for the normal working of the device.
The second, with ‘Dip1 of Dip-Switch A’ at “ON” position, it is used for upload the Project.

For the operations to follow for the updating, see ‘UPDATE DEVICE’ section.

According to the functioning mode, the LEDs will have specifics functions, see ‘LEDS’ section.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 9 of 25
Industrial Electronic Devices

LEDS:

The HD67021-B2-xxx / HD67022-B2-xxx device has got five LEDs that are used to give information of the functioning status.
The various meanings of the LEDs are described in the table below.

LED Normal Mode Boot Mode


Blinks quickly: Boot state
1: Device State (green) Blinks slowly (~1Hz)
Blinks very slowly (~0.5Hz): update in progress

2: Serial communication Blinks quickly: Boot state


Blinks when a M-Bus request on serial is received
(yellow) Blinks very slowly (~0.5Hz): update in progress

3: M-Bus communication Blinks quickly: Boot state


Blinks when a M-Bus response on M-Bus is received
(yellow) Blinks very slowly (~0.5Hz): update in progress
ON: error on M-Bus response Blinks quickly: Boot state
4: M-Bus error (yellow)
OFF: error not present Blinks very slowly (~0.5Hz): update in progress

ON: Ethernet cable connected ON: Ethernet cable connected


5: Ethernet Link (green)
OFF: Ethernet cable disconnected OFF: Ethernet cable disconnected

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 10 of 25
Industrial Electronic Devices

M-BUS:

The M-Bus is a unpolarized bus.


A two wire standard telephone cable (JYStY N*2*0.8 mm) is used as the transmission medium for the M-Bus. The maximum distance
between a slave and the repeater is 350m; this length corresponds to a cable resistance of up 29Ω. This distance applies for the standard
configuration having Baud rates between 300 and 9600 Baud, and a maximum of 250 slaves. The maximum distance can be increased by
limiting the Baud rate and using fewer slaves, but the bus voltage in the space state must at no point in a segment fall below 12V, because
of the remote powering of the slaves. In the standard configuration the total cable length should not exceed 1000m, in order to meet the
requirement of a maximum cable capacitance of 180nF. (Taken from M-Bus specifics)

RS232 (for HD67021):

The connection from RS232 socket to a serial port (example one from a personal computer) must be made with a Null Modem cable (a serial
cable where the pins 2 and 3 are crossed). It is recommended that the RS232C Cable not exceed 15 meters.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 11 of 25
Industrial Electronic Devices

RS485 (for HD67022):

To terminate the RS485 line with a 120Ω resistor, it is necessary to put dip 1 ON, like in figure.

The maximum length of the cable should be 1200m (4000 feet).

Here some codes of cables:


Belden: p/n 8132 - 2x 28AWG stranded twisted pairs conductor + foil shield + braid shield;
Belden p/n 82842 - 2x 24AWG stranded twisted pairs conductor + foil shield + braid shield;
Tasker: p/n C521 - 1x 24AWG twisted pair conductor + foil shield + braid shield;
Tasker: p/n C522 - 2x 24AWG twisted pairs conductor + foil shield + braid shield.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 12 of 25
Industrial Electronic Devices

ETHERNET (for HD67021/22-B2-xxx):

The Ethernet port is used for programming the device.


The Ethernet connection must be made using Connector2 of HD67021/22-B2-xxx with at least a Category 5E cable. The maximum length of
the cable should not exceed 100m. The cable has to conform to the T568 norms relative to connections in cat.5 up to 100 Mbps. To connect
the device to an Hub/Switch is recommended the use of a straight cable, to connect the device to a PC/PLC/other is recommended the use of
a cross cable.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 13 of 25
Industrial Electronic Devices

USE OF COMPOSITOR SW67021:

To configure the Converter, use the available software that runs with Windows called SW67021. It is downloadable from the site
www.adfweb.com and its operation is described in this document (this manual is referenced to the last version of the software present on our
web site). The software works with MSWindows (XP, Vista, Seven, 8; 10; 32/64bit).

When launching the SW67021, the window below appears (Fig. 2).

Note:
It is necessary to have installed .Net Framework 4.

Figure 2: Main window for SW67021

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 14 of 25
Industrial Electronic Devices

NEW CONFIGURATION / OPEN CONFIGURATION:

The “New Configuration” button creates the folder which contains the entire device’s configuration.

A device’s configuration can also be imported or exported:


To clone the configurations of a Programmable “M-Bus / RS232 / RS485 - Converter”
in order to configure another device in the same manner, it is necessary to maintain
the folder and all its contents;
To clone a project in order to obtain a different version of the project, it is sufficient to
duplicate the project folder with another name and open the new folder with the
button “Open Configuration”.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 15 of 25
Industrial Electronic Devices

SOFTWARE OPTIONS:

By pressing the “Settings” ( ) button there is the possibility to change the language of the software and check the updatings for the
compositor.

In the section “Language” it is possible to change the language of the


software.

In the section “Connection Options”, it is possible to check if there are some


updatings of the software compositor in ADFweb.com website.
Checking the option “Check Software Update at Start of Program”, the
SW67021 check automatically if there are updatings when it is launched.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 16 of 25
Industrial Electronic Devices

SET COMMUNICATION:

This section define the fundamental communication parameters of the M-Bus buses.

By Pressing the “Set Communication” button from the main window for SW67021 (Fig. 2) the
window “Set Communication” appears (Fig. 3). The window is divided in two sections.

In the section “Hardware Type” it is possible to define the hardware used:


HD67021M / HD67022M;
HD67021M-40/80/160/250 / HD67022M-40/80/160/250;
HD67021-B2 / HD67022-B2.

The means of the fields for “Serial” are:


If the field “Auto Baudrate” is enabled, the baud rate on serial side will be detected
automatically;
In the field “Baudrate” it is possible to select the baud rate of the M-Bus lines;
In the field “Parity” it is possible to select the parity of the lines.

The means of the fields for “M-Bus” are:


In the field “Baudrate” it is possible to select the baud rate of the M-Bus lines;
In the field “Parity” it is possible to select the parity of the lines.

The means of the fields for the “Ethernet” section are (only for HD67021/22-B2):
In the fields “IP ADDRESS” insert the IP address that you want to give to the Converter;
In the fields “SUBNET Mask” insert the SubNet Mask;
In the fields “GATEWAY” insert the default gateway that you want to use. This feature can be
enabled or disabled pressing the Check Box field. This feature is used for going out of the net.

These informations are used for programming the Converter. Figure 3: “Set Communication” window

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 17 of 25
Industrial Electronic Devices

UPDATE DEVICE (for HD67021M / HD67022M):

By pressing the “Update Device” button it is possible to load the created Configuration into the
device, and also the Firmware if is necessary, using the RS232 port.

In order to load the parameters or update the firmware in the device, follow these instructions:
Turn OFF the Device;
Connect the RS232 cable from your PC to the Converter;
Insert Jumper1;
Select the “COM port” and press the “Connect” button;
Turn on the device;
Check the “Device state” Led. It must blink quickly (see “LEDS” section);
Press the “Next” button;
Select which operations you want to do.
Press the “Execute update firmware” button to start the upload;
When all the operations are “OK” turn off the device;
Remove Jumper1;
Disconnect the RS232 cable;
Turn ON the device.

Figure 4: “Update via Serial” windows

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 18 of 25
Industrial Electronic Devices

UPDATE DEVICE (for HD67021-B2-xxx / HD67022-B2-xxx):

By pressing the “Update Device” button, it is possible to load the created Configuration into the
device; and also the Firmware, if necessary.

If you don’t know the actual IP address of the device you have to use this procedure:
Turn off the Device;
Put Dip1 of ‘Dip-Switch A’ in ON position;
Turn on the device
Connect the Ethernet cable;
Insert the IP “192.168.2.205”;
Press the “Ping” button, “Device Found! must appear”;
Press the “Next” button;
Select which operations you want to do;
Press the “Execute update firmware” button to start the upload;
When all the operations are “OK” turn off the Device;
Put Dip1 of ‘Dip-Switch A’ in OFF position;
Turn on the device.

At this point the configuration/firmware on the device is correctly updated.

If you know the actual IP address of the device, you have to use this procedure:
Turn on the Device with the Ethernet cable inserted;
Insert the actual IP of the Converter;
Press the “Ping” button, must appear “Device Found!”;
Press the “Next” button;
Select which operations you want to do;
Press the “Execute update firmware” button to start the upload;
When all the operations are “OK” the device automatically goes at Normal Mode.

Figure 5: “Update via Ethernet” windows

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 19 of 25
Industrial Electronic Devices

Note:
When you install a new version of the software, if it is the first time it is better you do the update of the Firmware in the
HD67021/22 device.

Note:

When you receive the device, for the first time, you also have to update the Firmware in
the HD67021/22 device.

Warning:
If Fig. 6 appears when you try to do the Update try these points before seeking
assistance:
Check if the serial COM port selected is the correct one;
Check if the serial cable is connected between the PC and the device;
Try to repeat the operations for the updating;
If you are using a USBRS232 converter try with a native COM port or change the
converter;
Try to repeat the operations for the updating;
Try with another PC;
Try to restart the PC;
Check the LAN settings;
If you are using the program inside a Virtual Machine, try to use in the main
Operating System;
If you are using Windows Seven, Vista, 8 and 10 make sure that you have the Figure 6: “Protection” window
administrator privileges;
In case you have to program more than one device, using the "UDP Update", you have to cancel the ARP table every time you
connect a new device on Ethernet. For do this you have to launch the "Command Prompt" and write the command "arp -d". Pay
attention that with Windows Vista, Seven, 8 you have to launch the "Command Prompt" with Administrator Rights;
Pay attention at Firewall lock.

In the case of HD67021/22 you have to use the software “SW67021”: www.adfweb.com\download\filefold\SW67021.zip.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 20 of 25
Industrial Electronic Devices

DOWNLOAD CONF.:

By pressing the “Download Conf.” button, it is possible to download the Configuration that is inside the device into the opened project.
After having set the type of hardware used, it is possible to download it by serial (HD67021/22M-20 or HD67021/22M-40/80/160/250) or by
Ethernet (HD67021/22-B2).

The procedures for the downloading is the same of the ones for the updating.

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 21 of 25
Industrial Electronic Devices

MECHANICAL DIMENSIONS:

Figure 7a: Mechanical dimensions scheme for HD67021/22-B2-xxx

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 22 of 25
Industrial Electronic Devices

ORDERING INFORMATIONS:

The ordering part number is formed by a valid combination of the following:

HD6702x – B 2 - xxx

Maximum number of slaves supported


20: up to 20 standard slaves (1.5mA consumption) connected to M-Bus
40: up to 40 standard slaves (1.5mA consumption) connected to M-Bus
80: up to 80 standard slaves (1.5mA consumption) connected to M-Bus
160: up to 160 standard slaves (1.5mA consumption) connected to M-Bus
250: up to 250 standard slaves (1.5mA consumption) connected to M-Bus

Connectors Type
2: Fixed Screw Terminal

Enclosure Type
B: Modulbox 4M DIN Rail mounting

Device Family
HD67021: M-Bus / RS232 – Converter
HD67022: M-Bus / RS485 - Converter

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Document code: MN67021_ENG Revision 2.100 Page 23 of 25
Industrial Electronic Devices

Order Code: HD67021-B2-20 - M-Bus / RS232 – Converter (up to 20 slaves connected to M-Bus)
Order Code: HD67021-B2-40 - M-Bus / RS232 – Converter (up to 40 slaves connected to M-Bus)
Order Code: HD67021-B2-80 - M-Bus / RS232 – Converter (up to 80 slaves connected to M-Bus)
Order Code: HD67021-B2-160 - M-Bus / RS232 – Converter (up to 160 slaves connected to M-Bus)
Order Code: HD67021-B2-250 - M-Bus / RS232 – Converter (up to 250 slaves connected to M-Bus)

Order Code: HD67022-B2-20 - M-Bus / RS485 – Converter (up to 20 slaves connected to M-Bus)
Order Code: HD67022-B2-40 - M-Bus / RS485 – Converter (up to 40 slaves connected to M-Bus)
Order Code: HD67022-B2-80 - M-Bus / RS485 – Converter (up to 80 slaves connected to M-Bus)
Order Code: HD67022-B2-160 - M-Bus / RS485 – Converter (up to 160 slaves connected to M-Bus)
Order Code: HD67022-B2-250 - M-Bus / RS485 – Converter (up to 250 slaves connected to M-Bus)

ACCESSORIES:

Order Code: APW020 - Power Supply for M-Bus Master device that supports up to 20 Slaves
Order Code: APW040 - Power Supply for M-Bus Master device that supports up to 40 Slaves
Order Code: APW080 - Power Supply for M-Bus Master device that supports up to 80 Slaves
Order Code: APW160 - Power Supply for M-Bus Master device that supports up to 160 Slaves
Order Code: APW250 - Power Supply for M-Bus Master device that supports up to 250 Slaves

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User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 24 of 25
Industrial Electronic Devices

DISCLAIMER:

All technical content within this document can be modified without notice. The content of the document is a under continual renewal.
For losses due to fire, earthquake, third party access or other accidents, or intentional or accidental abuse, misuse, or use under abnormal
conditions repairs are charged to the user. ADFweb.com S.r.l. will not be liable for accidental loss of use or inability to use this product, such
as loss of business income. ADFweb.com S.r.l. shall not be liable for consequences of improper use.

OTHER REGULATIONS AND STANDARDS:

WEEE INFORMATION
Disposal of old electrical and electronic equipment (as in the European Union and other European countries with separate
collection systems).
This symbol on the product or on its packaging indicates that this product may not be treated as household rubbish. Instead, it
should be taken to an applicable collection point for the recycling of electrical and electronic equipment. If the product is disposed
correctly, you will help prevent potential negative environmental factors and impact of human health, which could otherwise be
caused by inappropriate disposal. The recycling of materials will help to conserve natural resources. For more information about
recycling this product, please contact your local city office, your household waste disposal service or the shop where you purchased
the product.

RESTRICTION OF HAZARDOUS SUBSTANCES DIRECTIVE


The device respects the 2002/95/EC Directive on the restriction of the use of certain hazardous substances in electrical
and electronic equipment (commonly referred to as Restriction of Hazardous Substances Directive or RoHS).

CE MARKING
The product conforms with the essential requirements of the applicable EC directives.

ADFweb.com Srl – IT31010 – Mareno – Treviso INFO: www.adfweb.com Phone +39.0438.30.91.31


User Manual M-Bus / RS232 / RS485
Document code: MN67021_ENG Revision 2.100 Page 25 of 25
Industrial Electronic Devices

WARRANTIES AND TECHNICAL SUPPORT:

For fast and easy technical support for your ADFweb.com SRL products, consult our internet support at www.adfweb.com.
Otherwise contact us at the address [email protected]

RETURN POLICY:

If while using your product you have any problem and you wish to exchange or repair it, please do the following:
Obtain a Product Return Number (PRN) from our internet support at www.adfweb.com. Together with the request, you need to
provide detailed information about the problem.
Send the product to the address provided with the PRN, having prepaid the shipping costs (shipment costs billed to us will not be
accepted).

If the product is within the warranty of twelve months, it will be repaired or exchanged and returned within three weeks. If the product is no
longer under warranty, you will receive a repair estimate.

ADFweb.com S.r.l.
Via Strada Nuova, 17
IT-31010 Mareno di Piave
TREVISO (Italy)
Phone +39.0438.30.91.31
Fax +39.0438.49.20.99
www.adfweb.com

ADFweb.com Srl – IT31010 – Mareno – Treviso INFO: www.adfweb.com Phone +39.0438.30.91.31

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