Scribd Logo
Upload

Welcome to Scribd!

  • 3 views

    CV_2024110921425423

    Uploaded by

    hamzakinene

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    CV_2024110921425423

    Uploaded by

    hamzakinene
    3 views2 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views2 pages

    CV_2024110921425423

    Uploaded by

    hamzakinene

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    KINENE HAMUZA

    [email protected]
    +256 784027802 | [email protected]

    Position

    Customer service

    Objective

    I seek challenging opportunities where I can fully use my skills for the success of the organization.

    Education

    Islamic university in Uganda 2015/2016


    Bachelor's degree in business studies

    Labour collage of East Africa 2018


    Certificate in project monitoring and evaluation

    Labour collage of East Africa 2019


    Certificate in marketing and sales management

    Namagabi secondary school 2012


    Uganda advanced certificate of Education

    Namagabi secondary school 2010


    Uganda certificate of Education

    Experience

    Bakers kitchen Destination - Dubai 2022 - 2023


    Sales representative
    Responsibilities as customer service

    Handled customer inquiries and complaints with professionalism and patience, resolving customer
    issues quickly and efficiently
    Developed and maintained strong relationships with customers to ensure satisfaction and loyalty
    Assisted customers with product selection, troubleshooting, and order processing
    Demonstrated ability to work independently and as part of a team to exceed customer service goals.

    Bidico group of company - jinja 2018 - 2020


    Sales representative
    Responsibilities as coordinator (jiya)
    Serves customers by selling products and services and meeting customer needs.
    Services existing accounts and establishes new accounts by planning and organizing a daily work
    schedule to call on existing or potential sales outlets.
    Greets potential customers, listens to their needs and problems, and steers them toward products and
    services that can help them to address their needs.
    Adjusts the sales presentations by studying the type of sales outlet and needs of the potential customer.
    Focuses sales efforts by studying existing and potential volume of dealers.
    Submits orders by referring to price lists and product literature.
    Keeps management informed by submitting activity and results reports, such as daily call reports, weekly
    work plans, and monthly and annual territory analyses.
    Monitors competition by gathering current marketplace information on pricing, products, new products,
    delivery schedules, and merchandising techniques.
    Recommends changes in products, services, and policies by evaluating results and competitive
    developments.
    Resolves customer complaints by investigating problems, developing solutions, preparing reports, and
    making recommendations to management.
    Works with marketing and other departments to constantly improve customer-facing communications
    and product information by sharing client feedback gained in the field.
    Maintains professional and technical knowledge by attending educational workshops, reviewing
    publications, establishing personal networks, and participating in professional societies.

    Massalia limited 2024 -


    System operator
    Responsibilities as system operator
    running and monitoring the performance of various systems in a data center control center.

    Troubleshooting problems.
    Mounting and dismounting backup tapes.
    Replacing hard disk drive units.
    Inspecting equipment racks for any problems.
    Monitoring heating, ventilation and air conditioning systems in the data center.
    Granting employees and guests access to the data center.
    Managing data storage and data management systems.
    Assisting with system testing and diagnostics.
    Supporting disaster recovery and cybersecurity programs.
    Skills

    Critical thinking critical thinking skills to solve problems and make informed decisions.
    Leadership skills ability to motivate and manage others effectively, leading teams or projects, inspire team
    members to achieve common goals.
    Effective time management manage workload efficiently, ability to prioritize tasks, meet deadlines, and handle
    multiple projects simultaneously.
    Ability to create and deliver presentations tailored to the audience needs
    Organization skill . I manage multiple tasks and projects effectively. track of details, manage projects, and met
    deadlines consistently.
    Communication I communicate effectively, both verbally and in writing, convey ideas, collaborate with team
    members, and interact with clients.

    Language Proficiency

    English - spoken written


    Very good. Very good

    Luganda - spoken written


    Very good. Very good

    Lusoga- spoken written


    Good good

    Basic Areas Of Interest

    .Researching and exploring new opportunities

    Reference

    Kisuyi Rahim - MOFPED

    (ECONOMIST MOFPED)
    [email protected]
    +256 704 589303

    Nyende Rahuman - Fontes advocates

    Clerk
    [email protected]
    0783 040303

    Atulinda Nabirah - Tanzi international

    Auditor
    [email protected]
    +256 770 583551

    You might also like