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Concepts in Enterprise Resource Planning, Fourth Edition 1-2
With a new integrated ERP system, Boeing would be able to react more quickly to
demand increases and would also be able to produce more accurate forecasts.
Exercises
1. Distinguish between a business function and a business process. Describe how a
business process cuts across functional lines in an organization. How might a
manager organize his or her staff in terms of business processes rather than
functional departments? What benefits would there be with this type of
organization? What challenges would it pose?
A business process occurs when a series of activities are performed in more than one
functional area. Making and selling a product to a customer is a process that involves
sales, production, and accounting activities. The people who work in each activity
must work together to make the sale go smoothly - taking the order, scheduling
production, shipping the product, recording data about production and sales and the
ultimate collection of the customer's payment.
Today, business managers try to think in terms of business processes that integrate the
functional areas, thus promoting efficiency and competitiveness. An important aspect
of this integration is the need to share information between functional areas, and with
business partners. ERP software provides this capability by means of a single
common database.
The better a company can integrate the activities of each functional area, the more
successful it will be in today’s highly competitive environment. Integration also
Concepts in Enterprise Resource Planning, Fourth Edition 1-3
Responses will vary. Students could focus on integrating the process involved
designing the following courses: Finance, Marketing, Technology, and
Organizational Behavior.
3. Assume your uncle raises bees for honey on his farm. You help him package the
honey and sell it on the Internet. Reproduce Figure 1-1 for this small business
example. Add a one-sentence description for each function as it relates to selling
this artisan honey online.
5. Using the Internet, research your state’s regulations for employing teenagers -
such as minimum age of employment. Do the same for a neighboring state. Are
the two state regulations the same? Why would it be important for Human
Resources to communicate this information to a hiring department?
New York
During weeks when school is in session, minors 14- and 15-years-old are limited to
the following hours in most occupations:
More than 3 hours on any school day
More than 8 hours on a Saturday or a non-school day
More than 18 hours in any week
More than 6 days in any week
When school is not in session, and during vacations (school must close for the entire
calendar week):
Minors under 18 may not work more than 8 hours a day, 6 days a week
Minors 14 and 15 may not work more than 40 hours a week
16 and 17 year-olds may not work more than 48 hours a week
Source:
http://www.labor.ny.gov/workerprotection/laborstandards/workprot/hrswork.shtm
New Jersey
No minor under 16 years of age shall be employed, permitted, or suffered to work in,
about, or in connection with any gainful occupation at any time; provided, that
minors between 14 and 16 years of age may be employed, permitted or suffered to
work outside school hours and during school vacations but not in or for a factory or
in any occupation otherwise prohibited by law or by order or regulation made in
Concepts in Enterprise Resource Planning, Fourth Edition 1-5
pursuance of law; and provided, further, that minors under 16 years of age may
engage in professional employment in theatrical productions upon the obtaining of a
permit and may engage outside school hours and during school vacations in
agricultural pursuits or in street trades and as newspaper boys as defined in this act,
in accordance with the provisions of section 15 of this act. Minors may also engage in
employment in domestic service performed outside of school hours or during school
vacations with the permission of the minor's parents or legal guardian, in a residence
other than the minor's own home. Nothing in this act shall be construed to apply to
the work of a minor engaged in domestic service or agricultural pursuits performed
outside of school hours or during school vacations in connection with the minor's
own home and directly for his parents or legal guardian.
Source: http://lwd.dol.state.nj.us/labor/wagehour/lawregs/child_labor_law.html
6. Think of the last time you bought a high-tech electronic item. How does the
process of buying that item cut across the store’s various functional lines? What
information from your receipt would need to be available to the business
functions? Which business functions would need that information? How could
your receipt help in the process of returning that item?
1. A receipt has information about the customer. That information is important for
sales and marketing
2. A receipt has information about what was purchased. This information is
important for the stocking of future items (supply chain management)
3. A receipt also most likely has a bar code for future reference to that sales
transaction. For example, if the item was returned to the store, that bar code could
be scanned, the item put back into inventory, and the customer’s account credited
4. A receipt would also have information important to accounting and finance, that
is the sale and the movement of the goods from inventory out of the door
5. A receipt would have information on who the sales person was who did the sale.
This is information important to human resources for performance reviews, raises,
and bonuses.
7. Assume you own and run a small ice cream shop located on the grounds of a
private pool. You want to maximize sales and decide that allowing customers to
buy on credit could be a big driver of sales since most people come to the pool
without cash. What information do you need to keep track of to make sure a
given customer doesn’t go over their $20 credit limit. What problems might
occur?
When the latter had regained his feet, and recovered from the
shock a little, he offered no explanation for his defeat, but in his deep
humiliation he moved over toward the door to make as dignified an
exit as he could in the quickest possible time.
“Hey, where are youse goin’,” Bill called out after him. “Come back
here and sit down at this table and let’s be friends, for I never holds a
grudge after I have downed me man. Sit down here, I wants to tell
youse something.”
Black Pete reluctantly did as Bill requested and the crowd surged
round them to hear what it was this boy from down under had to say
to him.
“I takes it you’re a bit loaded with licker to-night and perhaps I had
the ’vantage of youse for I never lets any of that hootch stuff interfere
with me phys-e-que, see? Now you think you’re some scrapper don’t
you? Well maybe you are, and I’ll give you a fair chanst. Tomorrer
youse keep away from the bug-juice, see? and come ’round in de
evenin’ and I’ll spar’ a few rounds with youse—tree rounds ull be
about enough—just a friendly bout for the sport it will give these
gents here. Marquis Queensbury rules or sluggers rules, I don’t care
which. Youse can go now,” and Black Pete promptly sneaked off
wishing that an earthquake would open a gulch through Circle and
swallow up him, Bill, Jack and everybody else, but it didn’t.
All the next day Black Pete wondered how he could get out of the
‘friendly bout’ that Bill was so willing to pull off for the mere fun of the
thing. He didn’t know what the Marquis of Queensbury rules were
but he finally came to the conclusion that he was a better man than
his opponent and that the only way he could retrieve his standing in
Circle was to give the Keed the beating of his life.
Curiously enough he did ‘cut out the booze’ just as though he had
paid Bill for the advice and then he proceeded to get into his best
fighting trim.
“I knock heem face een eef I ever heet heem,” he said talking to
himself, and then to prove to his own satisfaction that he could do it
he made four well defined dents in the pine board wall with a
smashing blow of his fist.
“An’ you said these folks up here was all of the peace-lovin’
garden variety, and never use a gun,” Bill said soberly when they
were in their room after the fracas.
“I thought they were,” replied Jack.
“You thought they were?” and Bill looked at him as though he had
caught him breaking the nth commandment. “Well don’t youse think
again, Buddy, or youse might hurt yourself, see?”
CHAPTER V
OUTFITTING AT CIRCLE
In the great hall everything was as quiet as the faces on the totem
poles that reared their ugliness into the air on either side of the
Grand Palace Hotel. While the night before had been the most
exciting of any that the oldest pioneers of Circle could remember
since the days of ’94, in the broad light of the morning after, it
seemed as though “the makin’s of it had just melted away,” as Bill
expressed it.
The boys found Doc Marling in the ‘office’ of his hotel which meant
that he was standing back of the register and ink-bottle. He greeted
his paying guests mournfully and when Jack inquired what he had on
his young mind that grieved him he pointed to the frame-work which
had held the largest mirror north of Dawson so short a time before as
yesterday. It only went to prove how fragile are mirrors and the
mutability of things in general.
“My lookin’-glass is busted,” he said funeral-like, “and I’m out just
three hundred cold dollars in gold.”
“I don’t see how you could blame us because a patron of yours
thought he’d let daylight through me. Black Pete started it and it’s up
to you to make him settle for it,” suggested Jack.
“He hasn’t got anything to settle with; that’s the worst part of it,” he
replied, fishing.
“Then you orter take it gentle-like outen his hide.” This from Bill.
“Well, I kinda allowed that you about did that thing last night,” said
Doc, “and bein’ somewhat of a philosopher I allowed too that while
the glass was worth three hundred dollars it was worth well nigh that
amount in gold dust to see him take his medicine.”
“That’s a pleasant way to look at it, Mr. Marling, and now,” said
Jack, “we want you to tell us which of these stores here is the best
place to buy our outfit.”
“They’re all all right. But you ought to go and make the
acquaintance of Jack McQuesten over there at the N. C. (Northern
Commercial Company’s) store. He is the daddy of Circle for he set
up a tradin’ post here as soon as the pioneer prospectors begin to
come in. Jack’s a man that seventeen dog-sleds loaded with
moosehide sacks of gold couldn’t budge from the straight and
unerrin’ path of rectitude, is Jack, and he’ll fix you lads up bully and
O. K.,” he told them.
So the boys went over to the N. C., and while Jack McQuesten’s
fame had reached them down as far as Skagway, Bill Adams’ fame
had preceded them that morning from the hotel. The old trader was
sitting on a box when they came in and they saw right away that he
was a pioneer of the old school. A low, broad brimmed hat, without a
dent or crease in it, set squarely on his head, and a pair of keen gray
eyes, about half closed as if he didn’t want to see too much at a
time, was boring holes through them.
He was full-faced, his nose was broad and his mustache gray; it
was plain to be seen why he had been entrusted with hundreds of
thousands of dollars by the various companies whose trading posts
were famous all over Alaska. He was, as Doc Marling had said, as
straight as a die and he knew character, even as characters knew
him. He was dressed like a miner and the only outstanding feature of
his rig that the boys caught sight of was a magnificent gold watch
chain and charm—and he had a watch to match them in his pocket
—which had been presented to him by the Order of Pioneers, for of
the first of the hardy pioneers of Alaska, he was the very first.
“Mr. McQuesten,” began Jack, “we came over to get a winter’s
supply of grub and an outfit fit for an arctic expedition.”
Jack McQuesten took a good look at Bill and said with a twinkle in
his eye, “so you are the young chap that whipped Black Pete—well
I’ll be dog-goned. But let me give you a pointer, be careful how you
handle him for his ways are not our ways—and we can’t be
responsible for them. It’s the first time in the history of Circle he has
not done up his man and he isn’t any too particular how he does it,
so watch out he doesn’t knife you.”
“We’ll be careful all right, from now on, Mr. McQuesten, believe
me,” returned Bill.
“He’s out of his latitude,” put in Jack—that is Jack Heaton; “he
ought to be ashamed of himself living up here on the Arctic Circle
with white people instead of being down there on the Tropic of
Cancer with the rest of the greasers.”
“If he pulls any of that Chilili Mex stuff on me to-night I’ll send him
so far he’ll need a weegie board to get back to earth on, but I’m
thankin’ you Mister McQuesten for tellin’ me as how I should be
careful, sir,” Bill said in an apologetic voice, perhaps because he had
let Black Pete off so easily the night before.
“Now to get down to business, Mr. McQuesten,” began Jack who
was anxious to get things a-moving. “What we want is an outfit of
clothes, mess-gear and grub that will carry us through the winter.
We’re not going so far away but what we expect to get back before
the last ice and first water but we might want to keep on going and
we must have an outfit so that we can pull through if needs be.”
“What you want is an outfit for about eight months but you couldn’t
begin to pack it on your backs or haul it on sleds,” the old outfitter
explained; “such an outfit would weigh in the neighborhood of eight
hundred or a thousand pounds, and a man can’t carry more than fifty
pounds or haul more than one hundred pounds on a stretch. What
you ought to have is a couple of dog-sleds.”
“Perzactly!” agreed Bill, “and the question now is can we get the
dogs.”
“There are some very likely dogs in and around Circle that I might
be able to pick up for you and I’ll see the men who own them over at
the Palace to-night. I’ll go ahead and outfit you on the strength of
your being able to get the dogs.”
“Good!” ejaculated Jack.
“First of all the things you’ll wear,” the old trader struck out genially
and his eyes twinkled more merrily than ever for here was big
business staring him in the face—a volume of it such as he had not
transacted since the palmy days of Circle these many years agone.
The boys were all attention.
“You’ll want a couple of suits of waterproof underwear, a
Mackinaw coat and breeches for early winter and spring; a caribou
skin coat with the fur on which has a hood fixed to it; a pair of
moosehide or bearskin breeches, a couple of pairs of moccasins and
muk-luks apiece and about a dozen pairs of German sox.”
“Whoa, Buddy,” sang out Bill, “I wouldn’t wear a pair o’ them
Boche socks if I had to go barefoot, see?”
“That’s only the name of them, boy; why they make them down
there in Dawson,” explained Mr. Jack, the storekeeper.
“Well, I might wear ’em in a pinch then,” said Bill.
“Then you must have fur mittens that are lined with wool; several
pairs of woolen mittens to wear when you are building your log
cabin, heavy fur caps and fur lined sleeping bags. Of course there
will be towels and handkerchiefs and all of that sort of small stuff.”
As the storekeeper enumerated the various items of clothing, he
brought them forth and laid out two piles, one for each of the boys.
“Now let me tell you something about taking care of these fur
clothes; if you expect them to last you for more than a month take
my advice and keep them dry, or if they do get wet, don’t wait but
stop where you are, build a fire and dry them then and there. I don’t
care how low the quick falls you can’t get cold in one of these suits.
“Oh, yes; I almost forgot your eye shades but they are absolutely
necessary in traveling over the snow on bright days,” and he
produced a queer looking pair of goggles without any glasses in
them. “These are Esquimo shades and I wouldn’t give a cent for any
other kind,” he said as he handed the boys a pair.
They examined them closely and found that they were made of
wood and where the lenses were supposed to be in a pair of goggles
there were thin pieces of wood instead with a couple of slits in them
to let the light through. Jack and Bill put them on and made puns and
had fun over and out of them. Jack pretended he was a college prof
and then gave an imitation of Teddy Roosevelt. Not to be outdone,
Bill gave an imitation of Jack giving an imitation of him, and then he
wound up by pretending he was Judge Gilhooley of the Harlem
Police Court and promptly sentenced himself to pay a fine of seven