Alcatel-Lucent Enterprise

SoftPhone
Enterprise-grade softphone to manage all
your business communications everywhere

Alcatel-Lucent Enterprise SoftPhone is a telephony

application available on a laptop, touchscreen or desktop
(Microsoft® Windows OS) and smartphone (iPhone and
Android) for business conversations.

The ALE SoftPhone application provides advanced

SIP telephony features and call management of
Alcatel-Lucent OmniPCX® Enterprise Communication
Server Purple.

ALE SoftPhone is easy to use, on-site or remotely,

with an intuitive and user-friendly interface.

Here’s why companies choose the ALE SoftPhone solution:

• Benefit from business communications in the new hybrid workplace, in the office and on the move with the
application for smartphone
• Leverage the richness of the telephony platform, with a softphone as simple as a desk phone
• Secure to work from home, with encrypted business calls through the Internet
• Adapted to Contact Center agent and supervisor activities and integrated with OmniPCX Enterprise CCD

Key Features Benefits

Enterprise-grade telephony Manage audio and video calls with advanced telephony features such as (groupware,
multi-line, second call, conference etc.) thanks to a user-friendly and intuitive interface.

Secure communications and remote connectivity Business communications secured with encryption (based on SIP TLS and SRTP).
No VPN needed on the PC for remote connectivity.

Centralised management Easy provisioning and deployment using OmniPCX Enterprise Device Management.
Geolocation support for emergency call.

Microsoft integration Microsoft Azure Directory, Office365, Outlook, for contact/group synchronisation,
directory search and making calls.

Groupware services Collaborate easily between people in a group with meet-me conference, supervision,
group call pick-up and hunting group (parallel, cyclic/sequential).

Contact center services for agent and supervisor Single softphone application for business and agent/supervisor activities.

Application for smartphone (iPhone and Android) Stay connected with your business even when out of the office with the application on
smartphone. Mobile network (WiFi, 4G/5G, cellular) preferences management. VoIP
quality indicator and fallback to cellular (depending on smartphone).

Datasheet
Alcatel-Lucent Enterprise SoftPhone
Powerful and intuitive app: Direct dial-pad, user Advanced business telephony features:
phone status, search contacts, voice mail, audio device Groupware, multi-line, make/receive a second call,
status. Contacts standalone or synchronised with merge or transfer, three-party conference, mute,
Microsoft Outlook/Office 365. hands-free, DTMF support.

Supervision and group call pick-up: Supervision Use high-quality video: Enhance your conversations
keys, shortcuts, prefix keys, direct numbering, with visual communication (in a peer-to-peer video call
immediate forward, and more. and with third party SIP video conferencing equipment).

Contact center features: A single application for Minimized view presentation: Call management
both business and agent/supervisor activities. without screen clutter.

Datasheet
Alcatel-Lucent Enterprise SoftPhone 2
Technical specifications
Prerequisites ¬ For audio (microphone and speakers) • Minimized view presentation
• Operating System: volume +/- and mute with supported • Click-to-call from anywhere on Windows
devices. Desktop
¬ Windows 10 (64-bits)
• Outlook Plugin for direct calls
¬ Windows 10 IoT 64 bits VoIP
¬ Windows 11 • QOS Languages
• iPhone ¬ Level 3 IP TOS/DSCP • Brazilian Portuguese, Chinese
¬ iOS17 and iOS18 supported • Audio codecs: (simplified), Chinese (traditional), Czech,
• iPad ¬ G.711 A-law and μ-law Danish, Dutch, English, French, Finnish,
¬ iPadOS17 and iPadOS18 supported ¬ G.729A and G.729AB German, Hungarian, Italian, Japanese,
• Smartphone Android (minimum Korean, Norwegian, Polish, Portuguese,
Video Russian, Slovenian, Spanish, Swedish,
requirements):
• Video usages on PC: Turkish
¬ OS Android 9
¬ Direct one-to-one video call
¬ Screen size 5”
¬ Video call with escalation
Protocols and security
¬ Resolution HD (1280x720) - • Signaling and media: SIP & RTP or SIP
¬ Integration with 3rd party SIP
recommended Full HD (1920x1080) TLS & SRTP
video conferencing equipment in
¬ Processor octa-core 2Ghz 64-bit • Support of OXE Native Encryption
continuous presence mode
¬ RAM 4Gb feature
• Video codec:
• Multimedia Windows PC: • Management: HTTPS
¬ H.264/AVC codec profiles up to 4.1
¬ Laptop, desktop and touchscreen • Directory and Authentication: LDAPS
Full HD 1080p 30fps max.
¬ RAM: 2 GB minimum • TLS Authentication via server certificate
¬ 300 MB free disk space Communication server • Reverse Proxy/SBC support for secure
• OmniPCX Enterprise Communication remote access with SIP TLS and SRTP
¬ Full duplex sound card
Server R100 Purple and above • Support of SBC redundancy
¬ Network Interface Card
¬ Processor: 2 GHz minimum Software download Microsoft integration
• USB headset: • Microsoft Deployment Tools (MDT) • Microsoft Outlook integration (local
¬ For audio (microphone and speakers) • Mobile Device Management (MDM) contacts and Office 365 Cloud Contacts)
volume +/- and mute with any device • From Alcatel-Lucent Enterprise MyPortal • LDAPS Microsoft Active Directory and
supported by Windows Microsoft Azure Directory
Display
¬ For PC advanced usage: Call pick-
up, hang-up for ALE Aries, Jabra,
• Different skins and customization High Availability (with OXE)
of the display with preferred colors, • Local redundancy
Plantronics, and Sennheiser/EPOS
background image and company logo • Spatial redundancy
¬ USB HID
• Pop-up on incoming call
• Bluetooth® headset:

© 2024 ALE International, ALE USA Inc. All rights reserved in all countries. The Alcatel-Lucent name and
logo are trademarks of Nokia used under license by ALE. To view a list of proprietary ALE trademarks,
visit: www.al-enterprise.com/en/legal/trademarks-copyright. DID21071601EN (October, 2024)