Plane Tree

Person-Centered Care at
Sun River Health

An Introduction to the Planetree
Institute
Kathy Brieger, MA, RD, CCE (she/her)

Chief, Workforce Development &
Executive Director, Planetree Institute
Amanda Moody, MPH, CPBA (she/her)

Director, Planetree Institute
Stephen Williams, MPA (he/him)

Director, Healthy Futures Corps and Culture
Welcome to Sun River
Health!
11/8/2021
What is “Planetree”?
The History of Planetree International
www.planetree.org
www.planetree.org
Founded in 1978 in San Diego, CA by a single patient named

Angelica Thierot, Planetree International is a not-for-profit
organization with more than 700 partners operating in 25
countries committed to a model of person-centered care for all.
The Planetree Model of
Care
What is “Person-Centered Care”?
“Person-centered care is a systemized
approach to delivering healthcare in a way
that centers on the perspective of the whole
patient and their loved ones, while
promoting a healthy, encouraging
environment for caregivers and addressing
the health needs of the organization’s
surrounding community.”
Quotation Source: Planetree International
The Planetree Certification
Excellence in Person-Centered Care
In early-2020, HRHCare
became the very first
FQHC to be certified in
Planetree International
as “Excellent in Person-
Centered Care” at the
Silver Level!
The Certification Process
Our Roadmap
• 5 Guiding
Principles
(Primary
Drivers)
• 180+ Criteria
(Secondary
Drivers)
• 1 Core
Philosophy
Exploring the Five Guiding Principles of
the Planetree Certification in Excellence
in Person-Centered Care
Driver 1: Create Organizational
Structures that Promote
Engagement
Planetree Institute
Planetree Committee:
Leadership:
A group of Sun River
Kathy Brieger,
Health leaders, staff,
Executive Director
and patients who guide
all Planetree Institute
Amanda Moody,
programs
Director
Driver 2: Connect Values,
Strategies, and Action
Staff are
Sun River Health
Strategic provided
Leadership
Planning opportunities to
interacts with all
processes engage in
levels of staff
include staff at experiences and
and with
all levels and receive trainings
patients where
patients on person-
they are
centered care
Driver 3: Implement Practices
that Promote Partnership
Patients are
included in
Patients have Patients and
committees and
access to their their families are
programs across
medical encouraged to
the organization
information partner in their
and help to
and care care decisions
shape policies
options and treatment
and design
programs
Driver 4: Know What Matters
Cultural and religious practices

are considered and All staff are trained to embrace
incorporated into staff and empathy and compassionate
patient programs and care care
Care planning includes Our organization builds on the

advanced care directives knowledge of our communities
Driver 5: Use Data to Drive
Improvement
Opportunities for patients and
staff to share experiences are
Performance data is made made possible
available to consumers
Data on staff engagement and

provider satisfaction are used
Decisions are made based on to drive improvements
available data
Planetree
Experiences at
Sun River Health
Planetree Culture Experiences
Spreading Our Model of Person-Centered Care
Planetree Retreat Bright Journey

Planetree Culture Experiences
Planetree Staff Retreat Bright Journey Workshop
• 2-Day Retreat • 2-Day Retreat
• Open to all staff after the 3- • Open to all staff after the 3-
month probationary period month probationary period
• Facilitated by Sun River • Facilitated by Sun River
Health Staff Facilitators Health Staff Facilitators
• Your Supervisor will register • Your Supervisor will register
you to attend you to attend
The “Why” of Person- The “How” of Person-

Centered Care Centered Care
Other Programming by the Planetree
Institute at Sun River Health
Language of Caring
Communicating with Empathy
Coming this Fall!

• 1-hour workshop for all staff
• How can we communicate with each
other, our patients, and our clients
with empathy?
• Facilitated by Sun River Health Staff
• Developed by Planetree International
and Language of Caring and adapted
by the Sun River Health Planetree
Institute
Planetree Programs
Wellness Committee: All staff are eligible to participate in

monthly contests with awardees selected each month per region.
Planetree Recognition Programs: All staff are eligible to

nominate and be nominated to receive a variety of recognition
awards for their spirit, community spirit, leadership, and
innovation.
Planetree nomination forms are available on the Intranet!
Planetree Programs
Care Team: Provides support for staff experiencing urgent

situations. The Care Team reviews requests from staff directly
through the care team listserv. This is open to all non-
probationary staff.
“Thatsagoodidea” Listserv: All staff can submit ideas to

improve workflow, patient or staff safety, efficiency or patient
experience directly. If your innovation is selected, you are
eligible to win $100 for your idea.
Planetree Programs
Cultural Competence Committee: A group of Sun River Health

leadership, staff, and patients who review a variety of
organizational data to ensure we are caring for all with equity.
This Committee also plans activities and develops or revises
policies and programs in response to the data uncovered. An
annual Cultural Competence Report is published and made
available to all staff and consumers.
Co-Chairs: Kathy Brieger and Nalini Purvis
How do we do it?
Our Annual Cultural Competence Report Process
Report Areas:
Data is gathered
from each
department • Human Resources
• Patient Education
• Patient Experience
• Patient Engagement
Actions are
evaluated – did they Data is analyzed by
result in the CCC
• LGBTQIA+ Committee
improvement?
• Language Line
• Board of Directors
• Staff Training
Action is taken:
Trainings, PDSAs,
Recommendations
• Clinical Outcomes
Planetree Institute
are made to address
Additional Data
Collection
all findings •
Planetree Programs
LGBTQIA+ Committee: A sub-committee of the Cultural

Competence Committee that meets quarterly to review
organizational policies, programs, and data to ensure equitable
outcomes, experience and satisfaction for LGBTQIA+ staff and
patients. This Committee also plans Pride events and
celebrations. Participation is open to all staff!
Co-Chairs: Amanda Moody and Stephen Williams

LGBTQIA+ Committee
Share your pronouns!
All staff can now share their

pronouns as part of their
email signature!
To add or change your

pronouns, complete a
New/Change Request in Sys
Aid.
Thank You!

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Person-Centered Care at

Sun River Health

Kathy Brieger, MA, RD, CCE (she/her)

Amanda Moody, MPH, CPBA (she/her)

Stephen Williams, MPA (he/him)

Founded in 1978 in San Diego, CA by a single patient named

Cultural and religious practices

Care planning includes Our organization builds on the

Data on staff engagement and

Planetree Retreat Bright Journey

The “Why” of Person- The “How” of Person-

Coming this Fall!

Wellness Committee: All staff are eligible to participate in

Planetree Recognition Programs: All staff are eligible to

Care Team: Provides support for staff experiencing urgent

“Thatsagoodidea” Listserv: All staff can submit ideas to

Cultural Competence Committee: A group of Sun River Health

LGBTQIA+ Committee: A sub-committee of the Cultural

Co-Chairs: Amanda Moody and Stephen Williams

All staff can now share their

To add or change your

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