IATF 16949 Customer Specific Req

Based on Revisio
NOTE: This document defines FCA Italy S.p.A. fundamental quality sy
parts for production and/or service. For additional requirement information,
IATF 16949
Clause Number Clause Title
1. Sco
1 Scope
2 Application
3.1 Section A – General
Procedures
3.2 Section B – Connection
between FCA EMEA/LATAM
Customer-Specifics and IATF
16949
3.3 Reference cited in the
Customer Specific
Requirements
 4. Conte
4.4.1.1 Conformance of products and
processes

4.4.1.2 Product Safety

5.3.2 Responsibility and authority

for product requirements and
corrective action

6. Planning for the Q

6.1.2.1 Risk Analysis

6.1.2.3 Contingency Plans

7.1.3.1 Plant, facility and equipment

planning

7.1.4 Environment for the

operation of processes

7.2.2 Competence – On-the-job

training

7.4 Communication
7.5.3.2.1 Record retention

8.1 Operational planning and

control

8.1.1 Operational planning and

control – supplemental
8.1.2 Confidentiality

8.2.1.1 Customer communication –

supplemental
8.2.2 Determination of
requirements related to
products and services

8.2.3.1.1 Review of the requirements

for products and services –
supplemental (Customer
Waiver)
8.2.3.1.2 Special characteristics

8.3.2 Design and development

planning

8.3.2.1 Design and development

planning – supplemental

8.3.2.3 Development of products

with embedded software

8.3.3 Design and development

inputs
8.3.3.3 Special Characteristics

8.3.4.3 Prototype programme

8.3.4.4 Product approval process

8.4.1.2 Supplier Selection Process

8.4.1.3 Customer-directed sources

(a.k.a. “Directed-Buy”)

8.4.2.2 Statutory and regulatory

requirements (IMDS and
Procurement Specific
CS.9003)
 8.4.2.3 Supplier quality management
system development

8.4.2.4 Supplier monitoring

8.4.2.4.1 Second-party audits

8.4.2.5 Supplier development

8.4.3 Information for external

providers
8.4.3.1 Information for external
providers – supplemental

8.5.1.1 Control Plan

8.5.1.4 Verification after shutdown

8.5.2 Identification and traceability

8.5.2.1 Identification and traceability

– supplemental

8.5.3 Property belonging to

customers or external
providers (Customer Owned
Production Tooling)

8.5.5.1 Feedback of information

from service
 8.5.6 Control of changes

8.5.6.1 Control of changes –

supplemental

8.5.6.1.1 Temporary change of process

controls
8.6.2 Layout inspection and
functional testing

8.6.6 Acceptance criteria

9. Perf
9.1.2 Customer Satisfaction
9.1.2.1 Customer satisfaction –
supplemental
 9.1.3 Analysis and Evaluation

9.2.2.3 Manufacturing process audit

9.2.2.4 Product Audit

9.3.1.1 Management review –

supplemental
9.3.2.1 Management review inputs –
supplemental

9.3.3.1 Management review outputs

– supplemental

10
10.2.3 Problem Solving

10.2.5 Warranty management

systems
10.2.6 Customer complaints and
field failure test analysis
(Rejected product
test/analysis)
 IATF 16949 Customer Specific Requirements (CSR’s) Matr
Based on Revision 04 - March 29th, 2019
NOTE: This document defines FCA Italy S.p.A. fundamental quality system requirements for organizations that manufactu
parts for production and/or service. For additional requirement information, please reference customer manuals, requirement h
FCA Italy S.P.A
Customer Specific Requirements (CSR)
1. Scope of the Document
This document defines Customer Specifics of FCA for EMEA and LATAM Regions in order to complete the IATF 16949:2016 Qu
relation between FCA and the Organizations (Drawings, Norms, Procurement Specification, Request for Quotation and other d

The present Customer Specifics can be applied to the following FCA Companies:

EMEA Region
• FCA Italy S.p.A
• FCA Melfi S.p.A.
• FCA Poland S.A.
• FCA Serbja D.o.o.
• FCA Powertrain Poland Sp Z o.o.
• Abarth & C. S.p.A.
• Maserati S.p.A.
• SEVEL S.p.A.

LATAM Region
• FCA Automobiles Argentina S.A.
• FCA Fiat Chrysler Automobiles Brasil LTDA

This document is also applicable to Organizations supplying assemblies of production parts or materials (“modular suppliers”)
assembly plants”). The English language version of this document shall be the official version for purposes of third-party certifi

NOTE:
1. All published references to "Fiat" or "Fiat Auto S.p.A." applicable to these customer specific requirements shall be interpre
2. Comments or questions concerning this document may be sent to FCA in EMEA/LATAM at [email protected]. (Plea
Comments or questions on documents or standards cited within this document should be addressed to their respective autho

2. Application
ISO 9001:2015, IATF 16949:2016 and this document define fundamental quality system requirements for Organizations classifi
Mopar parts and components, This document is also applicable to those who provide assemblies of production parts or modu
include accessories

These requirements shall be included in any scope of certification to IATF 16949 issued by an IATF-recognized and IATF-contra
FCA Organization criteria for third party certification. (See IATF 16949, Remarks for certification).
NOTE: The official list of IATF recognized Certification Bodies can be found at http://www.iatfglobaloversight.org/certification-
document shall be addressed in the Organization’s Quality System. Several section headers within this document are followed
there is no auditable FCA specific requirement for the section.

The presence of this statement shall not be interpreted to mean that other commercial or technical requirements do not ex
requirements are superseded by this statement.

IATF 16949 Certification Verification

Organizations shall submit proof of certification by uploading a digital copy (PDF) of their current certificate to FCA to SQP Syst

NOTE: Unless the Organization’s site experiences a change in certification status (see below), the verification record is valid fo

Notification of IATF 16949 Certification Status Change

Organizations shall notify FCA of any change in their IATF 16949 certification status via SQP System. Such changes include, bu
• Initial certification.*
• Recertification.*
• Transfer of certification to a new Certification Body*
• Certificate withdrawal.
• Certificate cancellation without replacement.

*These changes require submitting proof of certification as described above.

IATF 16949 Certification Exemption

FCA may, at its option, fully exempt certain Organizations from IATF 16949 certification. This exemption generally applies to t
be certified IATF 16949, but are still needed as a supplier to FCA. Identification of candidate Organizations for full exemption f
the responsibility of FCA Supplier Quality.

3. References
The Customer-Specifics complement the already used general procedures that rule the supplier relation between FCA and the

The fundamental procedures are the following:

# Procedure Description Specification Nr.

1) Purchasing general terms and conditions FCA EMEA Region 9.01100
Purchasing general terms and conditions FCA LATAM Region Available @ esupplierconnect.com

2) Quality of Supplies FCA 9.01102

3) Product Quality and Conformity Certificate (C.Q.C) 9.01103

4) Restricted and Prohibited Vehicle and Service Parts: CS.9003

supplier requirements for substances (I.M.D.S.)

5) Qulification of Production Parts New Components (Buy) 07740

FPW.IFP059 (CSR Powertrain)

6) Advance Quality Planning (AQP) & SQ.00010

Production Part Approval Process (PPAP)

7) SEA (Supplier Eligibility Assessment) SQ.00006

8) PDR – Production Demonstration Run SQ.00008

9) IAA (Interim Approval Authorization) Management FPW.IFP059 (CSR Powertrain)

for Buy Components

10) Safe Launch Plan (SLP) as known as Reinforced Control Plan SQ.00009

11) Quality Monitoring of Direct Materials Supplies at 08018

Manufacturing Plants and Mopar (Spare Parts) warehouses

12) Controlled Shipping Level (CSL) 1/2/3 FGP .16

13) 8 Stages of Incoming Materials FGP.32

14) Statement Of Requirements (SOR) FGP.42

15) AQR – Additional Quality Requirements SQ.00001

Ref. Standard Class AQ.XXXXX

Remarks: • FGP: FCA Group Purchasing

• These documents can be reviewed, after Customer
authorization at https://bestandard.fcagroup.com/.
 12) Controlled Shipping Level (CSL) 1/2/3 FGP .16

13) 8 Stages of Incoming Materials FGP.32

14) Statement Of Requirements (SOR) FGP.42

15) AQR – Additional Quality Requirements SQ.00001

Ref. Standard Class AQ.XXXXX

Remarks: • FGP: FCA Group Purchasing

• These documents can be reviewed, after Customer
authorization at https://bestandard.fcagroup.com/.

IATF 16949:2016 Description Customer-Spec

4.4.1.1 & 7.1.3.1 Basic Requirements Check-List FGP .42 – Supplier Quality So

7.4 Forever Requirements SQ.00012

7.5.3.2.1 Record Retention 9.01101 & 9.01

8.1 Planning of Product Realization SQ.00010

8.1 Change Control 08090, 07740, & FPW.IFP059

8.1.1 & 8.3.2 Planning of Product Realization – Supplemental SQ.00010

8.1.2 Confidentiality 9.01100, 9.01102, FGP 23 A

(Confidentiality Agr

8.2.2 Determination of Requirements related to 9.01102 FGP.42 – Supplier

the Product Package /Sourcing Manage
CR-005 (Customer Specific Re

8.2.3.1.1 Review of the requirements for products and 08090

services – supplemental (Customer Waiver) FPW.IFP059 (CSR Po

8.3.3 Design and development Inputs 07471

8.2.3.1.2 & 8.3.3.3 Special Characteristics 9.01102, 9.01102/10, 9.011

FPW.IFN053 (CSR
Report Characteristics Manu

8.3.2.1 Advance Quality Planning (AQP) and SQ.00010

Production Part Approval Process (PPAP)

8.3.4.3 Prototype Programme 9.01103 & S

8.3.4.4 Product Approval Process 07740, FPW.IFP059 (CSR Po

8.4.1.3 Customer-directed sources 9.01100 FGP.42 – Supp

(also known as “Directed–Buy”) Package /Sourcin
 8.2.3.1.1 Review of the requirements for products and 08090
services – supplemental (Customer Waiver) FPW.IFP059 (CSR Po

8.3.3 Design and development Inputs 07471

8.2.3.1.2 & 8.3.3.3 Special Characteristics 9.01102, 9.01102/10, 9.011

FPW.IFN053 (CSR
Report Characteristics Manu

8.3.2.1 Advance Quality Planning (AQP) and SQ.00010

Production Part Approval Process (PPAP)

8.3.4.3 Prototype Programme 9.01103 & S

8.3.4.4 Product Approval Process 07740, FPW.IFP059 (CSR Po

8.4.1.3 Customer-directed sources 9.01100 FGP.42 – Supp

(also known as “Directed–Buy”) Package /Sourcin

8.5.1.1 Control Plans 9.01102, 07171,

8.5.1.4 Verification After Shutdown SQ.000

8.5.5.1 Feedback of Information from Service 08018 FPW.IFP012

Supply Quality Pe

8.5.2 & 8.5.2.1 Identification and Traceability 07170, 9.01105, 9.01105/01,

9.01106/02, 9.011

8.5.6.1 Control of changes – supplemental 07740 & S

8.6.2 Layout Inspection and Functional Testing 07740 (ref. Standard Class
specific detail, conta

8.6.6 Acceptance Criteria 9.01102, 9.01102/

9.1.2.1 Customer Satisfaction – Supplemental 08018, Supply Quality

9.2.2.3 Manufacturing Process Audit SQ.00

10.2.3 Problem Solving 080

10.2.6 Customer complaints and field failure SQ.00010, 08018, Suppl

test analysis (Rejected Product Test/Analyses) (SQP) 9
• ISO 9001:2015 “Quality management systems – Requirements”.

• IATF 16949:2016 “Fundamental quality management system requirements for automotive production and relevant service p

• Automotive Certification Scheme for ISO/TS 16949; Rules for achieving and maintaining IATF recognition; 5th Edition for IAT

NOTE: All references to the “Rules” in these Customer-Specific Requirements refer to this fifth edition of Automotive Certifica

• IATF Manual – Minimum Automotive Quality Management System Requirements for Sub-Tier Suppliers (MAQMSR).

• AIAG Manual – Potential Failure Mode and Effects Analysis (FMEA).

• ANFIA Manual – AQ-009 FMEA.

• AIAG Manual – Measurement Systems Analysis (MSA).

• ANFIA Manual – AQ-024 “Analisi dei Sistemi di Misurazione”.

• AIAG Manual – Statistical Process Control (SPC).

• ANFIA Manual – AQ-011 SPC “Controllo Statistico di Processo”.

• AIAG Manual – Production Part Approval Process (PPAP) – 4th Ed.

• AIAG Quality Manuals:

o CQI-8: Layered Process Audit Guideline.
o CQI-9 Special Process: Heat Treat System Assessment.
o CQI-11 Special Process: Plating System Assessment.
o CQI-12 Special Process: Coating System Assessment.
o CQI-14 Automotive Warranty Management: A Guideline for Industry Best Practices.
o CQI-15 Special Process: Welding System Assessment.
o CQI-17 Special Process: Soldering System Assessment.
o CQI-19 Sub-tier Supplier Management Process Guideline.
o CQI-23 Special Process: Molding System Assessment.
o CQI-27 Special Process: Casting System Assessment
 o CQI-19 Sub-tier Supplier Management Process Guideline.
o CQI-23 Special Process: Molding System Assessment.
o CQI-27 Special Process: Casting System Assessment

4. Context of the Organization

Description
Basic Requirements Check-List

Reference:
FGP.42 – Supplier Quality Sourcing Package
The Organization shall perform the "Safety Characteristics Management", according to FCA Risk Management Handbook, avai
Requirements for FCA Suppliers in the FCA Risk Management Handbook offer guidance about the implementation of a risk ma
evidence of audit completion and related reports shall be sent to the reference SQE on a half-year basis. NOTE: This requireme
July 2021.
5. Leadership
The Organization’s Top Management shall individualize in its structure at least one Customer Representative in the Quality De

The Representative shall have responsibility and authority to ensure that these Customer requirements are addressed and imp

6. Planning for the Quality management System (QMS)

Only for FCA LATAM: the Organization shall perform the "Risk Management", in accordance with FCA LATAM Risk Manageme
suppliers, to be launched by April 2019. The Organization shall adapt its risk management system in accordance with the refer

During the application of any contingency plan at the Organization’s facilities, due to any failure or disruption, FCA reserves th
order to support the Organization’s activities, to verify the effectiveness of plans, and to assure the restoration of conformanc
7. Support

Description
Basic Requirements Check-List

Reference:
FGP.42 – Supplier Quality Sourcing Package
The organization, on its own liability, must provide evidence – when applicable – of Fire prevention Certificate, issued by the c

For FCA LATAM: Organization must provide a Certificate of Operational License issued by governmental body, when applicable

Procedures shall be used in order to avoid that either contractors or agency personnel are assigned to quality critical jobs with

Each location shall have a sufficient number of trained individuals such that computer applications necessary for direct suppor
applications can be regularly accessed during normal business hours. The specific computer applications required will vary wit
The Organization shall comply with the Forever Requirements activities described in procedure SQ.00012
Quality Control records (e.g. control charts, inspection and test results) shall be retained for two calendar years. Supplier shall
environmental, and to production processes from which it must be evident, moreover, how, by whom and with which results
be stored by the Supplier for at least 15 years.

Supplier shall ensure that checks and inspections can be performed by competent authorities.

Reference:
9.01102
9.01120
8. Operation

Description
Planning of Product Realization

Reference:
SQ.00010 8.1

Description
Change Control

Reference:
08090
07740
FPW.IFP059 (CSR Powertrain)
Reference:
SQ.00010

Reference:
9.01100
9.01102
FGP 23, Attachment 03 (Confidentiality Agreement)

Any kind of document exchanged with the customer should be written in the native language of the customer’s interface. If th
The AQR is a technical document developed by FCA to determine what additional quality requirements the product and the pr
Organization at the "Offer Review stage", in the system: GST - Global Sourcing Tool, to verify compliance with FCA requiremen

Reference:
9.01102
FGP.42 – Supplier Quality Sourcing
Package /Sourcing Management

Reference:
08090
FPW.IFP059 (CSR Powertrain)
Reference:
9.01102
9.01102/10
9.01120
SQ.00010
FPW.IFN053 (CSR Powertrain)
Report Characteristics Manual
(LATAM Suppliers)

Description
Planning of Product Realization – Supplemental

Reference:
SQ.00010

Description
Advance Quality Planning (AQP) and Production Part Approval Process (PPAP)

Reference:
SQ.00010

See 3.2 – table in Section B. When cybersecurity activities are distributed, both the customer and the supplier shall define a cy
accordance with Clause 15 of ISO/SAE 21434.

Reference:
CS.00187,
CS.00097,
CS.00077,
SD.00101
Customer Specifics
07471

Reference:
9.01102
9.01102/10
9.01120
SQ.00010
FPW.IFN053 (CSR Powertrain)
Report Characteristics Manual
(LATAM Suppliers)

Supplier will provide all delivered prototype parts with Certification of Quality and Conformance of Prototypes (Ref. to 9.0110

Reference:
9.01103
SQ.00010
The Organization shall use FCA EMEA/LATAM or similar methodologies (07740 or FPW.IFP059 for Powertrain) for product app
product approval process adopted shall be validated by FCA’s Supplier Quality.

Reference:
07740
FPW.IFP059 (CSR Powertrain)
SQ.00010
To assess its Suppliers, the Organization shall conduct at least an on-site Audit (according to SQ.00010) and PDR – Production

The Organization shall have a documented process and use appointed personnel to monitor and manage performance (accord
If the Organization has one or more Directed parts/Suppliers:
The Organization (Tier 1 Supplier) is responsible for the Process Planning Review, Process Audit, and PDR activities up to and in
by the Customer also through formalization with RASI Chart.
The Organization (Tier 1 Supplier) is responsible for managing the on-going quality of the Tier 2 components following Product

If the Organization has one or more Consigned parts/Suppliers, FCA is responsible for all quality activities up to and including P

Definitions
Consigned Parts
A purchased part or component released by FCA Engineering and supplied to a Tier 1 Supplier by a FCA managed Supplier. FCA
Order and Tool Purchase Order). FCA controls the inventory and retains quality responsibility for life of the part or component

Directed Parts
A purchased part or component released by FCA Engineering and supplied to a Tier 1 Supplier by a FCA selected Supplier. FCA
purchase price and issues the Tool Purchase Order). The Tier 1 Supplier issues the part Purchase Order and controls the invent
use. No other parts are considered Directed, even if FCA requests the Tier 1 use a sub-Tier.

Reference:
9.01100
FGP.42 – Supplier Quality Sourcing
Package /Sourcing Management

The Organization shall upload to the International Material Data System (IMDS), http://www.mdsystem.com , the data related
data uploaded in IMDS related to the products of its own Suppliers (according to SQ.00010, ref. 1.11 and 1.12 on PPAP Matrix
Management of Supplier Quality Management System (QMS) Development
Supplier QMS development effectiveness shall be evaluated on the basis of evidence that the Organization has processes in pl

• Supplier QMS development strategy (8.4.2.5):

o Criteria for designating “exempt” Suppliers.
o Criteria for granting waivers to select Suppliers for compliance to specified elements of ISO 9001 or IATF 16949.
• Second-party audit administration (8.4.2.4.1):
o Identification of second-party auditors.
o Criteria for granting self-certification status to qualified Suppliers.
o A schedule for second-party audits.
• Organization-controlled record keeping (7.5.3.2.1).
• Progress monitoring.

NOTE: Organizations requiring additional guidance on Supplier’s QMS development should refer to CQI-19: Subtier Supplier M

Minimum Automotive Quality Management System Requirements for Sub-Tier Suppliers:

The Organization shall prioritize the QMS development program for non-exempt Suppliers to introduce compliance to the Min
(MAQMSR), as the first step beyond certification to ISO 9001.

At a minimum, the Organization should require their non-exempt Suppliers to demonstrate compliance to ISO 9001 and MAQ

Supplier Development Not Required of Suppliers Certified to IATF 16949

Supplier QMS certification by an IATF-recognized Certification Body to IATF 16949 completely satisfies the requirements for qu
not required while the Supplier’s certification is valid.

If the Supplier certification expires or is cancelled or withdrawn by their Certification Body, the Organization shall establish and
until such time as the Supplier is recertified.

Exemption shall not be granted as an alternative to recertification without approval from FCA Supplier Quality management.

As long as the SLP is in force (SQ.00009 – See 3.1 – table in Section A; for the duration of SLP see paragraph 4.4.1 of SQ.00009)
materials according to supplier control plan to establish characteristics to be controlled.

Supplier self-certification
The Organization shall have a documented process for identifying and qualifying Suppliers for whom self-certification is an effe
include a preliminary evaluation (audit) of the Supplier’s QMS, an analysis of the Supplier’s quality performance and an assess

Self-certification qualifications shall be documented and subject to periodic review. Such documents shall be managed as Orga
Supplier exemptions/waivers
The Organization strategy for Supplier development of its active Suppliers shall include a documented process for designating
management system to IATF 16949 or ISO 9001.

The Organization development strategy shall include provisions for granting partial exemptions (“waivers”) to Suppliers provid
as noted in Section 8.4.2.3, declaring a Supplier as “exempt” does not relieve the Organization of the responsibility for Supplie

Supplier development prioritization, exemption and waiver decisions, as well as the scope of individual exemptions or waivers
as an Organization-controlled record.

In addition to the requirements listed in the ISO 9001:2015 [points a) through f)], the Organization shall communicate to its ex
processes as defined by FCA.
With respect to external providers to the Organization (i.e. “sub-tier Suppliers”), the Organization shall:

• Cascade and communicate all FCA quality requirements (e.g., Quality Planning, Process Audit, PDR, Forever Requirements, e

Apply the Requirements defined in 9.01102 (§.5.5.5 – 5.13) for any proposed process change throughout the supply chain.

Reference:
9.01102
07171
SQ.00010
Reference:
SQ.00009

Reference:
07170
9.01105
9.01105/01
PF.901106

Reference:
07170
9.01105
9.01105/01
PF.901106
According to SQ.00010, ref. 17.8 on PPAP Matrix.

All FCA-owned tooling shall be included in the Organization maintenance plan.

For FCA LATAM: all Organizations shall make use of Characteristics for development, modification and conservation of tooling

Reference:
08018
71107
Supply Quality Performance (SQP)
For FCA LATAM: Exceptions (derogation) shall be requested and forwarded to the SQE, supported by documentation required
Responsibilities).

Exceptions, when granted, must meet the following criteria:

• Average analysis time of 15 working days, after receipt and validation of the SQE supervision.
• Maximum length is up to (02) two years.
Reference:
07740
SQ.00012
For FCA LATAM: Deviation Request Procedure for LATAM plants: FCA Betim, FCA Campo Largo and FCA Cordoba, follows “Dev
explanatory videos are also available for download on: https://esupplierconnect.com/

Organization shall plan dimensional inspections and functional tests even if not expressly required by the Customer; this plan
(unless otherwise specified by the Customer in the SPV (Supplier Product Validation Form); Records shall be available for Custo

Reference:
07740
(ref. Standard Class LP.7YXXX; for further specific detail, contact the PD reference)

Reference:
9.01102
9.01102/08
9.01102/10
9. Performance Evaluation
Incoming Material Quality (IMQ)
FCA Purchasing and Supplier Quality use the Incoming Material Quality (IMQ) to evaluate Customer satisfaction with its extern
performance data collected from SQP System and other sources within FCA. The IMQ report used for evaluation of Organizatio

The scorecard reports ratings in two categories:

• Quality
• Delivery
OEM Performance Complaint
FCA may, at its option, file an OEM performance complaint with a Certification Body, when confronted with a specific Organiza
Organization’s quality management system.

FCA shall notify the Certification Body of the OEM performance complaint by sending the Certification Body a notification lette
• Identify the Organization’s site;
• Summarize substance of the complaint;
• Document the affected element(s) of IATF 16949;
• Request a copy of the Organization’s site last audit report.

NOTE: As FCA Italy is an IATF member, a request for client audit reports is permitted under Section 3.1.e of the Rules.

A copy of the notification letter will be sent to the Organization, as well as the Certification Body's Oversight Office.

Upon receipt of the OEM performance complaint notification letter, the Certification Body shall investigate the complaint in ac
Certification Body shall advise FCA Italy of their findings and any actions taken.

An OEM performance complaint may be filed in conjunction with, or independently of, a Top Problem Supplier Location (TPSL

The Certification Body findings from an OEM complaint investigation may be used by FCA to establish the need to place an Org

Top Problem Supplier Location Reporting

Upon periodic review of IMQ quality measures and other key performance indicators, FCA may notify specific Organization’s s
designation signals FCA dissatisfaction with the Organization’s site quality performance, and begins a process to develop and i

FCA shall notify the Certification Body of the Organization’s site involvement in the TPSL process by sending the Certification B
• Identify the Organization’s site;
• Summarize the process;
• Document specific areas of concern, with supporting data;
• Request a copy of the Organization’s site last audit.

NOTE: As FCA Italy is an IATF member; a request for client audit reports is permitted under Section 3.1.e of the Rules.

Certification Body notification of TPSL activity is for information only and does not constitute an OEM performance complaint
performance complaint at any point within the TPSL process.

FCA shall notify the Certification Body when the Organization’s site has achieved the agreed-upon exit criteria and is removed

Quality New Business Hold

Upon periodic review of IMQ quality measures and other key performance indicators, FCA may notify an Organization that the
Organization’s site quality performance is consistently below expectations and corrective action is required. The Organization
site(s) without senior Purchasing management intervention.

A notification letter is sent to the Organization, outlining the substance of the complaint and identifying the exit criteria the Or
sent to the Organization's Certification Body and the Oversight Office via electronic mail.

This letter will:

• Identify the Organization;
• Describe the substance of the complaint;
• Provide evidence supporting the complaint (the Organization notification letter and additional data as required);
• Identify the FCA Supplier Quality representative for the complaint.

The Certification Body shall:

• Issue a Major nonconformance against the Organization and suspend the Organization’s IATF 16949 certificate in accordanc
• Provide FCA with copies of the Organization’s last recertification audit and all subsequent surveillance audits. NOTE: As FCA
of the Rules.
• Follow the process outlined in Section 8.0 of the Rules to manage the nonconformance and determine whether the Organiza

If the Certification Body reinstates the Organization’s certificate, the Organization will remain in NBH status beyond the reinsta
indicators.

If the effectiveness of the implemented corrective actions cannot be verified, FCA shall refer the issue to the Organization’s Ce
shall remain in NBH status.

When the exit criteria established for the Organization have been met, FCA shall:
Remove the New Business Hold status, lifting the associated commercial and quality sanctions. (Sanctions imposed by other FC
Certification Body notification of TPSL activity is for information only and does not constitute an OEM performance complaint
performance complaint at any point within the TPSL process.

FCA shall notify the Certification Body when the Organization’s site has achieved the agreed-upon exit criteria and is removed

Quality New Business Hold

Upon periodic review of IMQ quality measures and other key performance indicators, FCA may notify an Organization that the
Organization’s site quality performance is consistently below expectations and corrective action is required. The Organization
site(s) without senior Purchasing management intervention.

A notification letter is sent to the Organization, outlining the substance of the complaint and identifying the exit criteria the Or
sent to the Organization's Certification Body and the Oversight Office via electronic mail.

This letter will:

• Identify the Organization;
• Describe the substance of the complaint;
• Provide evidence supporting the complaint (the Organization notification letter and additional data as required);
• Identify the FCA Supplier Quality representative for the complaint.

The Certification Body shall:

• Issue a Major nonconformance against the Organization and suspend the Organization’s IATF 16949 certificate in accordanc
• Provide FCA with copies of the Organization’s last recertification audit and all subsequent surveillance audits. NOTE: As FCA
of the Rules.
• Follow the process outlined in Section 8.0 of the Rules to manage the nonconformance and determine whether the Organiza

If the Certification Body reinstates the Organization’s certificate, the Organization will remain in NBH status beyond the reinsta
indicators.

If the effectiveness of the implemented corrective actions cannot be verified, FCA shall refer the issue to the Organization’s Ce
shall remain in NBH status.

When the exit criteria established for the Organization have been met, FCA shall:
Remove the New Business Hold status, lifting the associated commercial and quality sanctions. (Sanctions imposed by other FC
Notify the affected Organization’s site(s), the Certification Body and the Oversight Office.

If the Certification Body withdraws the certificate, FCA Purchasing and Supplier Quality management will develop a joint plan
improving processes and performance to a level that permits the Organization to go through initial audit (stage 1/2) for a new

If an Organization’s site is seeking certification to IATF 16949, but is placed on NBH status before the stage 2 audit is conducte
FCA Supplier Quality management notifies the Organization and the Certification Body in writing that the stage 2 audit may pr

If an Organization’s site is placed on NBH status after a stage 2, transfer or recertification audit, but before the certificate is iss
• Shall immediately suspend the existing certificate, if applicable.
• Shall issue the new certificate in accordance with the Rules.
• Shall then immediately place the new certificate in suspension in accordance with the Rules. If applicable, the suspension of

Reference:
08018
Supply Quality Performance (SQP)
improving processes and performance to a level that permits the Organization to go through initial audit (stage 1/2) for a new

If an Organization’s site is seeking certification to IATF 16949, but is placed on NBH status before the stage 2 audit is conducte
FCA Supplier Quality management notifies the Organization and the Certification Body in writing that the stage 2 audit may pr

If an Organization’s site is placed on NBH status after a stage 2, transfer or recertification audit, but before the certificate is iss
• Shall immediately suspend the existing certificate, if applicable.
• Shall issue the new certificate in accordance with the Rules.
• Shall then immediately place the new certificate in suspension in accordance with the Rules. If applicable, the suspension of

Reference:
08018
Supply Quality Performance (SQP)
The Organization’s Board shall analyze the Customer satisfaction factors monthly; The analysis shall at least include the follow

I. Performance indicators available in SQP system (e.g. PIQ, PQ, CSL, …)

II. Customer validated Action Plan monitoring, due to outcome of PPA and PDR.
III. Poor quality cost monitoring (e.g. scraps, reworks, sorts, CSL2 and CSL3 due to internal failures, warranty, penalties, recall c

Output of management reviews shall include detailed decisions and actions related to problems pointed out by the Customer.

Reference:
SQ.00010
Layered Process Audits
Organizations supplying production parts or components to FCA shall conduct Layered Process Audits (LPA) on all elements of
These shall include both Process Control Audits (PCA) and Error Proofing Verification (EPV) audits.

Organizations shall provide evidence of compliance to the following requirements:

• Audit process shall involve multiple levels of site management, from line supervisor up to the highest level of senior manage
• A member of site senior management shall conduct process control audits at least once per week. All members of site senio
• Delegation of this activity will not be accepted with the exception of extenuating circumstances.
• The Organization shall have a documented audit structure with auditor level and frequency of inspection.
• PCAs shall be conducted at least once per shift for build techniques and craftsmanship related processes.
• EPV audits shall be conducted at least once per shift, preferably at the start of shift. Compliance charts shall be completed o
included:
o Audit completion by all auditing layers.
o By-item percentage conformance by area.
• Reaction plans shall be in place to immediately resolve all non-conformances.

The Organization shall show evidence of immediate corrective action, containment (as required), and root cause analysis (as r
A separate communication procedure is required to address reoccurring non-conformances.
Specific areas of focus shall include the following:

• Resolution of non-conformances.
• Escalation of issue for management review.
• Lessons learned.

Layered process audits are not required for specific materials, parts or assemblies produced on such an infrequent or irregular
• Such infrequently or irregularly produced materials, parts or assemblies shall be subject, at a minimum, to a process audit at
• Organizations shall evaluate and document the applicability of this exception for each material, part or assembly under cons
• The evaluation document shall be maintained as an Organization-controlled record (7.5.3.2.1); reviewed annually and updat

Organizations shall use the latest available edition of CQI-8: Layered Process Audits Guideline, to establish a Layered Process A

Special Process Assessments

Organizations shall evaluate the effectiveness of each of the applicable special processes listed below with the associated AIAG
• Heat Treating – CQI-9 Special Process: Heat Treat System Assessment, 3rd Edition.
• Plating – CQI-11 Special Process: Plating System Assessment.
• Coating – CQI-12 Special Process: Coating System Assessment.
• Welding – CQI-15 Special Process: Welding System Assessment.
• Soldering – CQI-17 Special Process: Soldering System Assessment.
• Molding – CQI-23: Special Process: Molding System Assessment.
• Casting – CQI-27: Special Process: Casting System Assessment.

Pursuant to IATF 16949 clause 8.4.3.1, this requirement shall also apply to Suppliers to the Organization who employ the abov

Organizations shall evaluate their manufacturing processes, and the manufacturing processes of their Suppliers, to establish a
Organization-controlled record (7.5.3.2.1). Evaluation shall be by self-assessment. The self-assessment shall be conducted ann
the Organization’s internal quality audit or conducted separately.

Assessment by a competent second party auditor (7.2.4) will satisfy the self-assessment requirement for Suppliers to the Orga

Reference:
SQ.00010
Special Process Assessments
Organizations shall evaluate the effectiveness of each of the applicable special processes listed below with the associated AIAG
• Heat Treating – CQI-9 Special Process: Heat Treat System Assessment, 3rd Edition.
• Plating – CQI-11 Special Process: Plating System Assessment.
• Coating – CQI-12 Special Process: Coating System Assessment.
• Welding – CQI-15 Special Process: Welding System Assessment.
• Soldering – CQI-17 Special Process: Soldering System Assessment.
• Molding – CQI-23: Special Process: Molding System Assessment.
• Casting – CQI-27: Special Process: Casting System Assessment.

Pursuant to IATF 16949 clause 8.4.3.1, this requirement shall also apply to Suppliers to the Organization who employ the abov

Organizations shall evaluate their manufacturing processes, and the manufacturing processes of their Suppliers, to establish a
Organization-controlled record (7.5.3.2.1). Evaluation shall be by self-assessment. The self-assessment shall be conducted ann
the Organization’s internal quality audit or conducted separately.

Assessment by a competent second party auditor (7.2.4) will satisfy the self-assessment requirement for Suppliers to the Orga

Reference:
SQ.00010

Organization shall conduct an adequate product audit on a sample of finished parts previously accepted/approved lots that ar
any in place).

All the Product codes/Part Numbers belonging to FCA shall be taken in account; the Organization shall establish an audit sched
Regardless of used sampling method (e.g. statistical random sampling), only one non-conformity detected in the sample must

Non-conformances found while performing the audit shall have root cause analyses performed, and corrective actions approv

The frequency of critical analysis of the supplier performance shall be carried out on a monthly basis taking into account at lea
• Results of Qualitative Performance made available monthly in the SQP system;
• Result of application of the Safety Characteristics Management (including audits);
• Result of tickets of non-conformities opened in the SQP system, according to norm 08018;
• Special notifications to the body certifying body;
• Status of the product approval process in relation to the deadlines established by FCA;
• Where applicable, WCM development status as a strategy established by FCA.

Output from Customer-Specific Requirements to the following sections shall provide management review input:

• Design and development planning – Supplemental (8.3.2.1).

• Supplier quality management system development (8.4.2.3).
• Customer satisfaction – Supplemental (9.1.2.1), except as noted below.
• Quality management system audit (9.2.2.2).
• Manufacturing process audit (9.2.2.3).

Output from Automotive Warranty Management (10.2.5) shall be included in the management review of actual and potential
10. Improvement
Reference:
08018
Automotive Warranty Management (AWM)
Organizations providing production and non-exempt service parts and components to FCA shall support improvement in Custo
established by FCA, where applicable.

Organizations shall use the latest available edition of CQI-14: Automotive Warranty Management to integrate warranty into th

Evaluation shall be by self-assessment. The self-assessment shall be conducted annually, but may be repeated as needed. The
conducted separately. The self-assessment shall be conducted using the self-assessment spreadsheet tool from CQI-14. The co

Implementation of Automotive Warranty Management shall proceed in three stages:

1. Organization identifies and implements necessary changes to quality management system processes, trains responsible per
2. Organization establishes internal performance goals, develops prioritized corrective action plan to achieve these goals and p
3. Organization monitors performance, continues with self-assessments and updates corrective action plan as required to mee

Implementation timing for Organizations (either new Suppliers or current Suppliers to FCA) is summarized in the following tab

Organization's relationship to FCA Existing Vehicle Program New Vehicle Progr

New Supplier Complete implementation through Complete implementatio

Stage 2 within six months of award of Stage 2 before Commerc
business. Implementation through Stage 3 to Implementation through Sta
follow within one year of start of production. within six months of Comm

Current Supplier Full implementation through Stage 3 required. Follow timing for “New Supp
Program” (above) for new pa

AWM Exceptions
The following temporary exception apply to Organizations that would otherwise be required to implement AWM:
Emergency Assumption of Business – Organizations who assume production of parts or components at FCA’s request under em
are exempt from AWM requirements for six months for these parts or components. The “New Supplier/Existing Program” req

AWM Exemptions
Organizations that have been identified by FCA Group Purchasing and Supplier Quality management as exempt from IATF 169

Implementation is not required of Organizations producing parts or components in commodity groups with historically-low wa
AWM Exemptions
Organizations that have been identified by FCA Group Purchasing and Supplier Quality management as exempt from IATF 169

Implementation is not required of Organizations producing parts or components in commodity groups with historically-low wa

Returned Parts Analysis

Organizations that provide production or non-exempt service parts or components shall participate in the review, testing and
software, if applicable.

Technical Support
Organizations that provide production and non-exempt service parts and components shall provide all necessary support to FC

The analysis and support above mentioned can be carried on through Tutorship and Field Management programs.

Only for FCA LATAM: the supplier must analyze the returned parts of the field according to the requirements of the portal SCP
Action) shall be used, containing the corrective actions implemented to eliminate each failure, as well as the management of t

Reference:
SQ.00010
08018
Supply Quality Performance (SQP)
9.01100
Publication Date Change Effective Date Section Change
13-Apr-17 New Release
General corrections and
amendments changed
1-Mar-18 1-Mar-18 All 8.4.1.3

8.4.1.3 Customer-
directed sources Rewritten. Added
(also know as definitions of Directed
1-Mar-18 1-Mar-18 "Directed-Buy") Parts and Consigned Parts

Additional requirements
specific for FCA LATAM
included. General
corrections and
amendments. Reviewed
all Standards and
Procedures because of
19-Nov-18 1-Jan-19 All their renaming.
Additional requirements
specific for FCA LATAM
29-Mar-19 15-Apr-19 6.1.2.1 included.
Additional requirements
specific
for FCA LATAM
29-Mar-19 15-Apr-19 8.5.6.1.1 eliminated.
Standard Canceled:
1-Mar-21 15-Mar-21 3.1 SQ.00014 e SQ.00015

"Safety Characteristics
Management" joined in
FCA LATAM Risk
1-Mar-21 15-Mar-21 4.4.1.2 Management Handbook
Standard Canceled: CR-
1-Mar-21 15-Mar-21 8.2.2 001 to CR-005,

Standard Cybersecurity
Added: CS.00187,
CS.00097, CS.00077,
1-Mar-21 15-Mar-21 8.3.2.3 SD.00101
Standard Canceled:
1-Mar-21 15-Mar-21 8.5.5.1 FPW.IFP012

Standards Changed:
9.01106, 9.01106/01,
9.01106/02, 9.01106/03
1-Mar-21 15-Mar-21 8.5.2 / 8.5.2.1 to PF.901106

Additional Note and

Special Process
Assessments - Additional
1-Mar-21 15-Mar-21 9.2.2.3 Considerations