Training Model

Aviation
refers to flying using an aircraft, like an aeroplane. It also includes the

activities and industries related to flight, such as air traffic control. The
biggest of the many uses of aviation are in air travel and
military aircraft.
AVIATION’S WORK
Pilots are those who fly and navigate aircraft and
helicopters. Airline pilots fly aircraft for airlines which transport
people and cargo on a fixed schedule. They are responsible for
transporting passengers who are usually going on holiday or travelling
for business, and generally work for commercial airlines.
INTERVIEW PREPRATION
Many of us object to being judged for employment based on how we look. We prefer to be hired because of our
skills and abilities, not because of our dress and grooming. BUT like it or not, appearance is important.
While the college campus may be the perfect forum in which to exhibit your flair for the latest in fashion style, the
interview is not the place to do so. Even though many companies have relaxed the internal company dress code,
interviews still follow the conservative standard.
Do not go out and but a whole new wardrobe. Go for quality over quantity. One or two well-chosen business suits
will serve you all the way to the first day on the job and beyond. Then, when you are making some money (and
have a chance to see what the standard "dress" is for the company), you can begin to round out your wardrobe. If
you have only one sharp outfit and desire some variety within a limited budget, you might consider varying your
shirt/blouse/tie/accessories as a simple way to change your look without breaking your wallet!
Employers hire people they believe will "fit" into their organization. Skills, experience, and qualifications are
important, but so are dress and grooming. Your appearance expresses motivation and professionalism. When in
doubt, err on the conservative side and make a statement of who you are. Your clothing and grooming should
create the image that will help you get the job offer.
First Impressions
Most of us have heard the expression, "A picture is worth a thousand words."Remember this when preparing to
meet with a prospective employer. The picture you create will greatly influence your chances of being hired. Most
employers form a first impression during the first seven seconds of a meeting. Not much is said is this short time;
early judgment is based strictly on appearance. Furthermore, studies reveal that employers consistently ask the
question, "Does the individual look right for the job?"
Some basic guidelines to follow are:
Be clean and neat, including your fingernails, teeth, shoes, hair and face
Conservative two-piece business suit in a basic color
Empty pockets-no bulges or tinkling coins/keys, etc.
No gum, candy or cigarettes
Light briefcase or portfolio case
No visible body piercing (noise, eyebrow, tongue, etc.) -wear minimum jewelry and cologne
Arrive ten minutes early and arrive alone
Smile; be friendly
Demonstrate a positive attitude
Use good eye contact
Shake hands firmly
Use good manners
Don't interrupt and don't argue!

Don't chew gum
Take resumes and/or other pertinent information
Clothing
The clothes you wear affect all your attitude and confidence levels. When people take the time to dress for success,
they tend to feel good about themselves. Image alone will not win the job offer, but it will go along way in building
respect.
There are no absolute rules regarding dress. Your selection will vary based on your occupation, location, and
preference. A business suit for a construction job or overalls for an office job would not be appropriate dress! The
goal is to look the part, and your appearance should be consistent with your occupation. Neat, clean work clothes
would be suitable for assembly, production, or warehouse positions. Sales and office positions require business
clothes. A conservative suit would be the recommended style for professional and managerial positions.
Common sense and good taste are the best guides in selecting clothing for the interview. Avoid faddish styles and
loud colors. Jewelry should be conservative and kept to a minimum. Clothing should fit comfortably. You want the
employer to focus on your skills, not on your clothes.
Grooming
Personal grooming is just as important as what you wear. You may select the right clothes, but neglecting personal
hygiene can ruin the image you wish to present. Review the following grooming checklist before meeting with the
employer.
ITEM GROOMING
Hair Clean, trimmed, and neatly combed or arranged.
Facial Hair (men) Freshly shaved; mustache or beard neatly groomed.
Fingernails Neat, clean, and trimmed.
Teeth Brushed and fresh breath.
Breath Beware of foods which may leave breath odor. Beware

of tobacco, alcohol, and coffee odor. Use a breath mint if needed.
Body Freshly bathed/showered; use deodorant. Remove body

piercings, tongue rings, and cover tattoos if possible.
Make-up (Women) Use sparingly and be natural looking.

Perfumes/ Colognes/ After Shave Use sparingly or none at all. Your "scent" should not linger after you
leave.
Goals of Appropriate Dress and Grooming
The primary goal is to "feel good" about the way you look and project a positive image. When you feel good about
yourself, you naturally convey confidence and a positive attitude. These nonverbal messages are as important in
the interview as the verbal skills you use in selling your qualifications. Persistence and follow-up are the keys to a
successful job search. If you are serious about employment, plan your follow-up. There is not such thing as a
wasted effort, and the only dead lead is the one you chose to kill. Situations change and the employer who is not
hiring today may be looking for someone with your qualifications in the future.
An interview isn't a beauty contest, but how you dress and your overall appearance almost always get noticed by
the interviewer. Don't give the interviewer a chance to rule you out because you didn't feel like ironing your shirt or
polishing your shoes. Dress in a business-like, professional manner, and you will be sure to fit in wherever you
interview.
Interview Tips
Sample Interview Questions with Suggested Ways of Answering -- REMEMBER THAT YOUR RESPONSE SHOULD
ALWAYS BE POSITIVE AND RELATED TO YOU-YOUR SITUATION!
 Tell me about yourself?
This is the dreaded, classic, open-ended interview question and likely to be among the first. It's your chance to
introduce your qualifications, good work habits, etc. Keep it mostly work and career related.
 Why do you want to leave your current job? (Why did you leave your last job?)
Be careful with this. Avoid trashing other employers and making statements like, "I need more money." Instead,
make generic statements such as, "It's a career move."
 What are your strengths?
Point out your positive attributes related to the job.
 What are your weaknesses?
Everybody has weaknesses, but don't spend too much time on this one and keep it work related. Along with a
minor weakness or two, try to point out a couple of weaknesses that the interviewer might see as strengths, such
as sometimes being a little too meticulous about the quality of your work. (Avoid saying, "I work too hard." It's a
predictable, common answer.) For every weakness, offer a strength that compensates for it.
 Which adjectives would you use to describe yourself?
Answer with positive, work-oriented adjectives, such as conscientious, hard-working, honest and courteous, plus a
brief description or example of why each fits you well.
 What do you know about our company?
To answer this one, research the company before you interview.
 Why do you want to work for us?
Same as above. Research the company before you interview. Avoid the predictable, such as, "Because it's a great
company." Say why you think it's a great company.
 Why should I hire you?
Point out your positive attributes related to the job, and the good job you've done in the past. Include any
compliments you've received from management.
 What past accomplishments gave you satisfaction?
Briefly describe one to three work projects that made you proud or earned you pats on the back, promotions,
raises, etc. Focus more on achievement than reward.
 What makes you want to work hard?
Naturally, material rewards such as perks, salary and benefits come into play. But again, focus more on
achievement and the satisfaction you derive from it.
 What type of work environment do you like best?
Tailor your answer to the job. For example, if in doing your job you're required to lock the lab doors and work
alone, then indicate that you enjoy being a team player when needed, but also enjoy working independently. If
you're required to attend regular project planning and status meetings, then indicate that you're a strong team
player and like being part of a team.
 Why do you want this job?
To help you answer this and related questions, study the job ad in advance. But a job ad alone may not be enough,
so it's okay to ask questions about the job while you're answering. Say what attracts you to the job. Avoid the
obvious and meaningless, such as, "I need a job."
 How do you handle pressure and stress?

This is sort of a double whammy, because you're likely already stressed from the interview and the interviewer can
see if you're handling it well or not. Everybody feels stress, but the degree varies. Saying that you whine to your
shrink, kick your dog or slam down a fifth of Jack Daniels are not good answers. Exercising, relaxing with a good
book, socializing with friends or turning stress into productive energy are more along the lines of the "correct"
answers.
 Explain how you overcame a major obstacle?
The interviewer is likely looking for a particular example of your problem-solving skills and the pride you show for
solving it.
 Where do you see yourself five (ten or fifteen) years from now?
Explain your career-advancement goals that are in line with the job for which you are interviewing. Your
interviewer is likely more interested in how he, she or the company will benefit from you achieving your goals than
what you'll get from it, but it goes hand in hand to a large degree. It's not a good idea to tell your potential new
boss that you'll be going after his or her job, but it's okay to mention that you'd like to earn a senior or
management position.
 What qualifies you for this job?
Tout your skills, experience, education and other qualifications, especially those that match the job description well.
Avoid just regurgitating your resume. Explain why.
 Why did you choose your college major?
The interviewer is likely fishing to see if you are interested in your field of work or just doing a job to get paid.
Explain why you like it. Besides your personal interests, include some rock-solid business reasons that show you
have vision and business sense.
Top interview questions with answers
1. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive
self-improvement. Have some good ones handy to mention.
2. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as
close as you can.
3. Describe a typical work week for you.

Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before
you answer, consider the position you are applying for and how your current or past positions relate to it. The more
you can connect your past experience with the job opening, the more successful you will be at answering the
questions.
It should be obvious that it’s not a good idea talk about non-work related activities that you do on company time,
but, I’ve had applicants tell me how they are often late because they have to drive a child to school or like to take a
long lunch break to work at the gym.
Keep your answers focused on work and show the interviewer that you’re organized (“The first thing I do on
Monday morning is check my voicemail and email, then I prioritize my activities for the week.”) and efficient.
4. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead,
say something like, That’s a tough question. Can you tell me the range for this position? In most cases, the
interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide
range.
5. Explain how you would be an asset to this organization
You should be anxious for this question. It gives you a chance to highlight your best points as they relate to the
position being discussed. Give a little advance thought to this relationship.
6. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to the organization are
good. How soon will I be able to be productive? and What type of projects will I be able to assist on? Are examples.
Special Questions For Interview
I. Sample interview questions of Airport ground staff
1. Tell me about yourself?
2. What are your greatest weaknesses?
3. What are your career goals for Airport ground staff?
4. Do you think you are overqualified for Airport ground staff?
5. What have you done to improve your knowledge in the last year?
6. Why do you think you would do well for Airport ground staff?
7. What have you learned from mistakes on the Airport ground staff?
8. Why are you leaving (or did you leave) this position?
9. What kind of salary are you looking for Airport ground staff?
10. What tertiary qualifications have you attained that related to Airport ground staff?
11. How to measure job performance of your position: Airport ground staff?
12. What are key duties for Airport ground staff?
13. What are top 3 skills and abilities for Airport ground staff?
14. What have you learned from your past jobs that related to Airport ground staff?
15. How to do each Airport ground staff position duty/function?
16. Are you a team player?
17. Have you ever had to fire anyone?
18. What is your philosophy towards work?
19. If you had enough money to retire right now, would you?
20. Do you have any questions?
Ten Tips to a Successful Interview
• Be punctual. Arrive at least 10 minutes prior to scheduled time.
• Shake hands with the interviewer. Be sure, it is a firm handshake.
• Courteously introduce yourself.
• If you have to wait, read as much as you can about the company.
• Be a good listener.
• Identity job description, job specs, job goals for Airport ground staff.
• List technical interview questions for Airport ground staff.
• Ask by yourself how to prove your competencies face to job specs?
• Look confident. Body interest-can show your interest.
• Smile, nod, etc. Nonverbal communications.
• Be prepared. Know about the company and have a few questions in your mind to ask the interviewer.
• Thank the interviewer.
Resume writing tips

Resume layout
Summary
A summary statement is a great way to start your resume. A good summary highlights your qualifications,
accomplishments and skills. The statement should clarify exactly what type of position you want, why you are
qualified and what you can contribute to the role. Ideally, the summary statement should be four to six lines in
length.
Work experience
Work experience can be arranged in several ways. The two most common formats are reverse chronological and
functional. See the links to samples below which illustrate how work experience can be structured. Notice the use of
action verbs, concise sentences, and the overall appearance of the resume.
Education
If you received your degree in the last three years and it relates to your target position, it should be placed near the
top of the resume. Include your GPA if it is 3.5 or higher.
If you did not complete school, it should not be the first item listed on your resume. Instead include the school name
you attended and your focus during school.
Technical skills or certificates
Technical skills should be listed on your resume, along with certificates obtained in skill-based training. Proficiency
in Microsoft Office Suite is an example of a technical skill you may want to include on your resume. However, if you
list Microsoft Office Suite on your resume, make sure you are proficient in all Microsoft Office products, including
Microsoft Word, Excel and PowerPoint. If there are varying levels of knowledge within a skill, list the level of
training you've completed (i.e. Microsoft Word Intermediate).
Resume writing guidelines
Speak the language
Your resume should help answer the question "Why should I hire you?"
Communicate the information necessary to evaluate your ability to do the job successfully.
Use language that is appropriate to the department/division.
Know terms specific to the position. (For example, a job applicant interested in a Human Resources position would
likely be familiar with EEO laws, company policies and keywords that relate to Human Resources.)
Be aware that extreme terminology may not speak to those who are between you and the ultimate hiring
manager.
Use concise sentences

Avoid large paragraphs. Use short sentences that provide small, digestible pieces of information.
People remember what they see first and last so place your least important information in the middle of your
resume.
Use action verbs
Utilizing strong verbs in your resume can help bring a sense of power and direction to your work experience as well
as catch the eye of a potential employer. Try to add positive action verbs to your resume where possible and
relevant. The list below features a selection of such verbs to help you strengthen your resume and effectively
market yourself.
Achirved Added Consolidated

Coordinated Created Devoloped
Designed Directed Eliminated
Established Evaluated Expanded
Generated Identified Increased
Maintained Managed Negotiated
Organized Performed Planned
Provided Purchased Reduced
Saved Simplified Steamlined
Strengthened Structured Supervised
Trained Transformed Utilized
Verified Worked Wrote
Proofread until it’s perfect
Proofread, re-read and read again. Be sure to look for errors in punctuation, grammar and spelling. Relying on your
computer’s spell-check feature may not result in accuracy. Avoid repeating words or phrases. Give sufficient and
accurate information and assume your employers will check your sources for accuracy.
Neatness counts
Limit your resume to a maximum of two pages, unless your job is of a highly scientific or technical nature.
Print your resume on conventional white or off-white paper.

Don't use fancy font styles which may be difficult to read; the most common types used are Arial and Times New
Roman with a font size between 10 and 12.
Use bullets to help structure your resume.
Underline, boldface and italicize to highlight credentials.
Be consistent and use the same grammatical style.
Technical Module
What is aircraft?
Aircraft’ means any machine that can derive support in the atmosphere from the reactions of the air other than
reactions of the air against the earth's surface
what is large aircraft?
‘Large aircraft’ means an aircraft, classified as an aeroplane with a maximum take-off mass of more than 5700 kg,
or a multi-engine helicopter;
what is small aircraft?
‘Small aircraft’ means an aircraft, classified as an aeroplane with a maximum take-off mass of less than 5700 kg,
or a single -engine helicopter.
Force acting on Aircraft: In all type of flying and flight calculation are based on magnitude and direction
of four forces.
Weight : It is the force of gravity acting downward upon everything that goes into the aircraft,such as the aircraft
itself, the crew, the fuel and the cargo.
Lift : It acts vertically and by so doing counteracts the effect of the weight.
Drag : It is the backward daterrent force and causes by the disruption of the airflow by the wings, fuselage, and
protruding objects.
Thrust : It produced by the powerplant is the forward force that overcomes the force of drag.
Fuselage: the fuselage is the main structure or body of the aircraft. Its provides space for cargo, control,
accessories passenger and other equipments. In the single engine aircraft it also houses the power plant.
Two types of fuselage
Truss Type
Monocoque Type.
Wing: The wing of the aircraft are surface which are designed to produce lift when moved rapidly through the air.
Wing Configuration: Its depend on the desire flight characteristic wings are build in many shapes and size.
In addition to the particular consideration of the leading edge and trailing edge wings are also provided certain
desirable flight characteristic such as generate lift balance or stability
Cowling
Cowling usually refers to detachable covering of those area into which assess must be gained regularly. Such as
engine accessory section and engine mount or fire wall.
Empennage
The Empennage is also called the tail section and most of the aircraft designed consist of a tail cone fix surface or
moveable surface.
Horizontal stabilizer -- This structure, located in the rear of the airplane, is designed to provide continuous
longitudinal (from front to rear) stability. It prevents uncontrolled up and down movements of the nose (pitching).
Vertical stabilizer -- This surface provides directional (right or left) stability. It acts like a weathervane. It prevents
uncontrolled left or right movements of the nose (yawing).
Flight Control
The direction of control of fixed wing aircraft take place around lateral longitudinal and vertical axes by means of
flight control surface. They are usually divided into two major group.
Primary Control
Auxiliary Control
Primary Control
1.Ailerons: Are attached to the tailing of both wing of aircraft.
2.Elevators: Are attached to the tailing edge of the Horizontal Stabilizer.
3.Redder: Is hinged to the tailing edge to Vertical Stabilizer. This surface, which is connected to the vertical
stabilizer, moves the airplane around its vertical axis and is used to yaw (move the tail to the left or right) the
airplane
Auxiliary Control
Flaps -- These surfaces are located on the inside trailing edges of the wings. They can be extended to provide
greater wing area at slower speeds. This provides more lift and drag and allows an airplane to land, take off, or fly
at slower speeds.
Trailing Edge Flap: Are use to give the extra lift.
Leading Edge Flap: Is hinged to the leading edge of the main plain.
Speed Breaker: Sometime call dive flap. Serve to slow the aircraft in flight. These break are used when descending
at a steep angle or when approaching the runway for a landing.
Break Panels: May be located on certain part of the f uselage or on the wing surface.
Spoiler: Wing flight control surface mounted on the upper surface of each wing which operated in conjunction with
Ailerons to provide the lateral control.
Spoiler Type
Ground Spoiler: Ground Spoiler is extended only after the aircraft is on ground thereby assisting in the break action.
Flight Spoiler : Assist in the lateral control by extended whenever the Aileron on that wing is roated up.
Trim tab:
1. Trim tab -- This small movable section of one or both ailerons permits adjustment so the wings remain level; i.e.,
you can compensate for more weight on either side of the airplane. Not all airplanes have aileron trim tabs
2.Rudder and elevator trim tabs -- These small, movable surfaces decrease control pressures and help to establish
hands-off flight (i.e., when the airplane will almost fly by itself). All airplanes have elevator trim tabs controlled
from the cockpit.
Landing gear
Main landing gear -- The component of the airplane that touches the runway first during a normal landing. It is
designed to take large loads and impacts.
Nose gear -- This component is designed to steer the airplane on the ground. It is not designed for excessive
impacts or loads. However, it is designed to carry the weight of the forward portion of the airplane.
Nosewheel (tricycle) vs. tailwheel (conventional) -- Nosewheel airplanes have the “third” wheel in front of the
main landing gear (i.e., under the nose), as pictured below. Nosewheel airplanes have much better handling
(because there is less airplane behind the pivot point) and visibility characteristics while taxiing. Almost all new
airplanes are nosewheel design.
Tailwheel airplanes have the “third” wheel under the tail. Tailwheel airplanes can land on much rougher terrain
and, consequently, are used by
Bush pilots. In a tail wheel airplane, this gear supports the weight of the rear portion of the airplane.
Retractable landing gear -- Retracting the gear reduces drag and increases airspeed without the need for
additional power. The landing gear normally retracts into the wing or fuselage through an opening, which may be
covered by doors after the gear is retracted. The smooth door will provide for the unrestricted flow of air across the
opening that houses the gear. The retraction or extension of the landing gear is accomplished either electrically or
hydraulically by landing gear controls from within the cockpit. Warning indicators are usually provided in the
cockpit to indicate whether the wheels are extended and locked or retracted. In nearly all airplanes equipped with
retractable landing gear, a system is provided for emergency gear extension in the event landing gear mechanisms
fail to lower the gear.
AXES OF ROTATION
The airplane has three axes of rotation around which it moves. See the illustration below.
Lateral (pitch) axis -- an imaginary line from wingtip to wingtip
Rotation about the lateral axis is called pitch and is controlled by the elevator.
The rotation is similar to a seesaw. The bar holding the seesaw is the lateral axis.
The angle between the airplane’s nose and the horizon is known as the airplane’s pitch attitude.
Longitudinal (roll) axis -- an imaginary line from the nose to the tail
Rotation about the longitudinal axis is called roll and is controlled by the ailerons.
The rotation is similar to a barbecue rotisserie, in which the spit is the longitudinal axis.
The angle between the airplane’s wings and the horizon is known as the airplane’s bank.
Vertical (yaw) axis -- an imaginary line extending vertically through the intersection of the lateral and longitudinal
axes
Rotation about the vertical axis is called yaw and is controlled by the rudder. This rotation is referred to as
directional control or directional stability.
The rotation is similar to a weather vane, in which the post holding the vane is the vertical axis.
The airplane can rotate around one, two, or all three axes simultaneously. Think of these axes as imaginary axles
around which the airplane turns, much as a wheel would turn around axles positioned in these same three
directions.
Commercial Operation Module
Q1. What is PNR and what are the mandatory elements require to create a PNR?
Ans. PNR – Passenger Name Record
Components of PNR: A PNR is incomplete without any one of the following fields.
P – Phone Field ( phone number )
R – Received Forum ( it is the receipt given to passenger after the ticket has been made.)
I – Itinerary Field ( it means all the travel details of passenger like date of travel , point of origin & destination , class
,
N – Name Field ( name of the passenger )
T – Ticketing field / time limit / (time limit means a passenger has to credit his amount within the limit provided
by the airlines otherwise the ticket would be cancelled).
SPL NOTE :
PACKAGE : A package includes hotel accommodation + flight/ train fares + meals + local sightseeing .
In a Package we need to give the tickets , the hotel confirmation voucher , and contact number of the person who
would be with them and receive them.
Q2. What is Baggage Allowance?
Ans. Refers to the amount of luggage each passenger is permitted to transport free of charge. For Example: In
economy class luggage allowed is 20 KG. In business class 30 kg and First class 40 Kg
Q3. What is Excess Baggage?
Ans. A passenger's baggage presented at check-in counter that is in excess (either in terms of weight or
dimensions) of the free allowance. A charge is payable for excess baggage. For Example: Permitted free baggage
allowance by the airline is 20kg and passenger is carrying 25kg which means passenger is carrying 5kg extra
baggage.
Q4. What is Registered Baggage?
Ans. It means the luggage which is required to keep in cargo holds. It’s also known as Check-in baggage.
Q5. What is Check in Luggage?
Ans. Check in luggage is the luggage which is required to keep in cargo holds instead of carrying to the cabin of
aircraft. It is also known as registered baggage.
Q6. What is Cabin Baggage?
Ans. Cabin Baggage is the type of luggage that passengers are allowed to carry along with them in the cabin of the
aircraft instead of moving to the cargo compartment. Passengers are allowed to carry a limited number of smaller
bags with them in the aircraft and contain valuables items needed during the journey. There is storage space
provided for hand luggage in overhead lockers. Cabin baggage is also known as carry-on luggage.
Q7. What is GDS? How it’s different from CRS?
Ans. Global Distribution System is basically a computer ticket reservation system to get help for flights, availability,
fares and reservation. GDS is a worldwide access system. For Example: Amadeus, Galileo, Saber.
CRS: A computer reservation system used to access information about schedules, availability, fares and other travel
formalities. A CRS is means of communication between agents and airlines, through which reservations can be
made. CRS is a single point access system. For Example: Flight Speed and Opera.
Q8. What is No Show & Gate No Show?
Ans. No Show means a passenger has got a confirm reservation but passenger does not obtain the boarding pass
neither passenger boards the aircraft. In short a passenger holding a flight reservation that fails to use it and cancel
it just prior to the flight departure.
Gate No Show means passenger has got a confirm reservation and passenger obtains the boarding pass but does
not board the aircraft. In short when a passenger has got a confirm reservation & passenger has already collected
his or her boarding pass but he/she fails to use it.
Q9. What is difference between Domestic journey and International journey?
Ans. Domestic journey is to travel in domestic sectors within the one country where passenger can travel without
any visa. For Example: Travelling in India from DEL to BOM without VISA.
International journey is to travel anywhere in the world from one country to another country and for international
journey passenger has to get visa and other permission documents to enter in any particular country. For Example:
Travelling from DEL to LON requires VISA, Passport and some other documents
Q10. What is Open Jaw and Example?
Ans. Open Jaws are of two types:
Origin Open Jaw
Destination Open Jaw
Origin Open Jaw means passenger travelling from one country to another country and coming back in the same
country but to different city. For Example: DEL-SIN-GOI
Destination Open Jaw means travel from point A to B then from C to A, with no air ticket with our airline from B to
C.
For Example:
Q11. What is Double Open Jaw?
Ans. Double Open Jaw means when the surface is broken twice.
For Example: DEL – DXB via flight and from DXB to SHJ passenger is going on his own via any mode of transport
than from SHJ – BOM via flig0ht and BOM to DEL on his own again via any mode of transport.
Q12. What is Electronic Ticket?
Ans. An E-Ticket is an electronically issued passenger ticket, stored in the airline’s computer system that eliminates
the need to carry a paper ticket.
Q13. What is Boarding Pass?
Ans. Normally issued at check-in, in exchange for passenger’s ticket coupon. A boarding pass or card indicates the
class, flight no and seat number allocated to a passenger.
Q14. What is a Hub?
Ans. An airport or city in which an airline has a major presence and many flights to other destinations. For Example:
Air India has a Hub in Mumbai and KLM has a Hub in Amsterdam.
Q15. What is Refund?
Ans. Refund means reimbursement to the purchaser of whole amount, or a portion, of a fare for an unused service
of airlines ticket.
Q16. What is Round Trip?
Ans. Round trip means where the origin point & the departure point both are same For Example: DEL-BOM-DEL.
Q17. What is Circle Trip?
Ans. A trip where passenger is travelling from one country to another country & returning back to the same country
he started his journey from via circuitous (different) route is called circle trip. For Example: DEL-MAA-SIN-CCU-DEL.
Q18.* What is One Way?

`Ans. One way means a travel from origin to destination with no return. For Example: DEL – BOM and no return
booked.
Q19. What is return Trip?
Ans. Return Journey is the journey where passenger has got confirmed reservations both sides onwards and return.
For Example: DEL – BOM –DEL
Q19. What is the difference between Interline and Online transfer?
Ans. Online Transfer takes place when a passenger changes from the service of one carrier (Airline) to another
carrier.
Interline Transfer takes place when a passenger changes to another service of the same carrier (Airline).
Q20. What is the difference between Piece concept and Weight concept for baggage?
Ans. Piece concept is the concept where-in we inform passenger about the number of pieces he can carry in cabin
baggage and check in baggage For Example: In cabin ladies are allowed to carry on hand bag, ladies purse and a
leap top bag.
Weight concept is the concept where-in we inform passenger about the weight allowed in cabin baggage for carry-
on luggage and check in luggage weight too. For Example: Cabin depending upon airlines 7, 8 and 10 kg and for
check in 20, 23 and 30 as per diff classes and visa.
Q21. What is Minimum Connecting Time?
Ans. MCT means the time required to connect between two flights for Domestic travel 30 minutes and for
international 45 minutes in case of internal time
Q22. What is Gateway?
Ans. Gateway means the passenger’s first point of arrival or last departure point while travelling from one country
to another.
Q23. What is overbooking?
Ans. It’s a situation in which more seats have been sold than available on an aircraft.
Q24. What is a Direct Flight?
Ans. Direct flight is the flight which starts from origin to destination without any stoppage in between but could
stop for fuelling or cleaning purpose. In short a flight that makes no stops from the passenger’s board point to off
point. For Example: DEL – BOM without any stoppage.
Q25. What is Connecting Flight?

Ans. Connecting flight is a flight in which passenger has to change the aircraft between the journey or we can say
between the origin and destination For Example: JAI – BOM via Indigo and BOM – GOA via Spice Jet and aircraft
change is required in BOM.
Q26. Difference between Published and Private Fares?
Ans. Published fare is the fare which is available for every passenger.
Private fare is only assigned to the travel agency like CAT fares. This includes the confidential codes as well.
Q27. Mention three taxes applicable on airlines ticket?
Ans. 1) YQ (Fuel Surcharge) fuel tax
2) PSF (Passenger Service Fee) airport tax
3) UDF (User Development Fee) government tax
Q28. What is Check in? Mention its importance?
Ans. Check in is the process to get boarding pass after submitting the ticket coupon at check in counter to clear the
other security checks before reaching to the aircraft and without boarding pass passenger cannot reach till the
aircraft. Check in is the entry point of passenger from where the passenger collect their boarding pass in exchange
of ticket coupon. Check in counter is the starting point to reach till the aircraft as first they need to collect boarding
pass from check in counter. Because without boarding pass passenger cannot reach till the aircraft because of
security check in and check in counter only issues the boarding pass.
Q29. What is Travel?
Ans. Travel means travelling from one place to another
Q30. Define the age limit of child?
Ans. A person who has reached his /her 2nd birthday and yet to reach his/her 12th birthday as on date of journey.
Q31. Define the age limit of Adult?
Ans. A person who has reached his/her 12th birthday and above 12 years on date of date of the journey.
Q32. Define the age limit of Infant?

Ans. A child who has not reached his/her 2nd birthday or more than 7 days on date of the journey.
Q33. Define the age limit of Senior Citizen?
Ans. A person who is more than 65 years of age on the date of journey is a senior citizen.
Q33. What is STD?
Ans. STD stands for Schedule Time of Departure which means a planned time decided by an airline for a flight to
depart.
Q34. What is ETD?
Ans. ETD stands for Estimated Time of Departure which means a new time expected by an airline for flight to
depart because of some operational reasons. For Example: Weather or ATC approval.
Q35. Mention three types of flight?
Ans. 1) Direct Flight
2) Via Flight
3) Connecting Flight
Q36. What is the meaning of Availability?
Ans. Availability is a term used to represent the number of seats remaining for purchase.
Q37. What is Global Indicator? Mention any GI’s?
Ans. Global indicators are modem to divide the world for a journey according to the oceans. It appears next to the
fare & tells what route the travel must take. For Example:
WH – Western Hemisphere
EH – Eastern Hemisphere
AT – Atlantic Ocean
PA – Pacific Ocean
Q38. What is Immigration?
Ans. Immigration is the process to get permission to enter in any other country without citizenship of that country.
It is to come as a settler into another country.
Q39. What is the full form of VISA? Name any three type of VISA?
Ans. VISA means the Visitors Intention to stay abroad. Types of VISA’s are as follows.
Student VISA
Work VISA
Permanent Citizen VISA
Tourist VISA
Q40. How much refund does a No-show passenger get if he presents the ticket for refund?
Ans. No show passenger only gets the PSF + UDF charges back.
Q41. What is the difference between Full service airline & Low cost airline?
Ans. Full service airline are the airlines who provides free meal, extra frills & passenger don't have to pay extra
amount for that as it’s already involved in the fare. For Example: Kingfisher, Air India, British Airways and Jet
Airways.
Low cost airline are the airlines where passenger are not provided any facilities like free meal & extra frills.
Categorize the following as Full Service Airline or LCC:
Indigo – LCC Kingfisher – FSA Air India – FSA
Spice Jet – LCC Go Air – LCC Paramount – FSA
Q42. What do you know about Conjunction Ticket?
Ans. Conjunction Ticket means a ticket issued to a passenger in conjunction with another ticket which constitute
single contract of carriage.
Identify the Codes:
IATA: International Air transport association.
ICAO: International civil aviation organization
STD: Schedule time of Departure
ETD: Estimated time of departure
IROE: IATA rates of exchange
UFTAA: United Federation of Travel agent’s Associations
OSI: Other services information

SSR: Special service request
PNR: Passenger name Record
UNMR: Unaccompanied minor
DGCA: Directorate general of civil aviation
BSCT: Baby basket
WHCR: Wheelchair request
FBA: Free baggage allowance
AVML: Asian vegetarian meal
JNML: Jain Meal
CHML: Child meal
SPML: Special meal
AAI: Airport authority of India
BCAS: Bureau of civil aviation security
CISF: Central industrial security force
WCHS: Wheelchair Service
SEMN: Seaman
TWOV: Transit without VISA
FQTV: Frequent Traveller
ARNK: Arrival not Known
NSSA: Non-smoking aisle Seat
IST: Indian Standard Time
GMT: Greenwich Mean Time
Decode the following Currency:

ETB – Ethiopia Birr (Eritrea)
USD – United States Dollars (Ecuador)
CNY – Yuan Renminbi (China)
GBP – Great Britain Pounds (United Kingdom)
INR – Indian Rupees (India)
BDT – Bangladesh Taka
THB – Thailand Baht
LKR – Lankan Rupees
AED – Arab Emirates Dirhams
NPR – Nepal Rupees
GBP – Great Britain Pound
SGD – Singapore Dollars
OMR – Oman Rials
MYR – Malaysia Ringits
AUD - Australian Dollar
Identify the Capital of the following Countries:
Qatar – Doha
Myanmar – Naypyidaw
Saudi Arabia – Riyadh
Mention the States where following is Located:
Silchar – Assam
Darjeeling – West Bengal

Cochin – Kerala
Ahmadabad – Gujrat
Gaya – Bihar
Gwalior – Madhya Pradesh (MP)
Aizwal – Mizoram
Jodhpur – Rajasthan
Dehradoon – Uttarakhand
Mention the name of the following Airport:
Mumbai – Chattarpati Shivaji International Airport.
Delhi – Indira Gandhi International Airport.
Hyderabad – Shamshabad Airport
Identify the City Codes for:
Yangoon – RGN
Dehradun – DED
Mangalore – IXE
Colombo – CMB
Pathankot – IXP
Sharjah – SHJ
Dubai – DXB
Kuala Lumpur: KUL
Kozikode: CCJ
Ranchi: IXR
Amritsar: ATQ
Singapore: SIN
Toronto: YTO
Paris: PAR
Bangkok: BKK
Flight codes :
Jet Airways : 9W British Airways : BA Air China : CA
Kingfisher : IT Go Air : G8 Unite Indigo : 6E
Spice Jet : SJ Singapore Airways : SQ Air India :AI
Jet Lite : S2 Canadian Airlines : CP
Fares Construction & Ticketing Formula for fares.
NUC : Neutral Unit of construction NUC * IROE = Fares
MPM : Maximum permitted mileage HIP : Highest intermediate Point
DOMESTIC CODE :
CITY STATE AIRPORT NAME AIRPORT CODE
Agartala Tripura Agartala Singerbhil IXA
Agra Uttar Pradesh Agra Airport AGR
Ahmedabad Gujarat Ahmedabad Airport AMD
Allahabad Uttar Pradesh Allahabad Bamrauli IXD
Amritsar Punjab Amritsar Raja Sansi Airport ATQ
Aurangabad Maharashtra Chikalthan IXU
Bagdogra Sikkim Bagdogra Airport IXB
Bangalore Karnataka Bangalore Airport BLR

Bhavnagar Gujarat Bhavnagar Civil Airport BHU
Bhopal Madhya Pradesh Bhopal Airport BHO
Bhubaneswar Orissa Bhubaneswar Airport BBI
Bhuj Gujarat Bhuj Rudra Mata Airport BHJ
Calcutta (Kolkata) West Bengal Netaji S C Bose International CCU
Chandigarh Chandigarh Chandigarh Airport IXC
Chennai(Madras) Tamil Nadu Menmbarkam Airport MAA
Cochin Kerala Cochin Airport COK
Coimbatore Coimbatore Coimbatore Peelamedu Airport CJB
Daman Daman Daman Airport NMB
Dehradun Uttar Pradesh Dehradun Grant Airport DED
Dibrugarh Assam Dibrugarh Airport DIB
Dimapur Nagaland Dimapur Airport DMU
Diu Daman and Diu Diu Airport DIU
Gauhati Assam Gauhati Borjhar GAU
Goa Goa Dabolim Airport GOI
Gwalior Madhya Pradesh Gwalior Airport GWL
Hubli Karnataka Hubli Airport HBX
Hyderabad Andhra Pradesh Begumpet Airport HYD
Imphal Manipur Imphal Municipal Airport IMF
Indore Madhya Pradesh Indore Airport IDR
Jaipur Rajasthan Jaipur Airport JAI
Jammu Jammu & Kashmir Jammu Airport IXJ
Jamnagar Gujarat Govardhanp Airport JGA
Jamshedpur Jharkhand Jamshedpur Sonari Airport IXW
Jodhpur Rajasthan Jodhpur Airport JDH

Jorhat Assam Rowriah Airport JRH
Kanpur Utter Pradesh Kanpur Airport KNU
Khajuraho Madhya Pradesh Khajuraho Airport HJR
Kozhikode (Calicut) Kerala Kozhikode (Calicut) Airport CCJ
Leh Jammu & Kashmir Leh Airport IXL
Lucknow Utter Pradesh Amausi Airport LKO
Ludhiana Punjab Ludhiana Sahnewal LUH
Madurai Tamil Nadu Madurai Airport IXM
Mangalore Karnataka Mangalore Bajpe Airport IXE
Mumbai (Bombay) Maharashtra C S M International Airport BOM
Nagpur Maharashtra Sonegaon Airport NAG
Nanded Maharashtra Nanded Airport NDC
Nasik Maharashtra Gandhi Nagar Airport ISK
New Delhi Delhi Indira Gandhi International Airport DEL
Patna Bihar Patna Airport PAT
Pondicherry Union Territory (UT) Pondicherry Airport PNY
Poona (Pune) Maharashtra Lohegaon Airport PNQ
Porbandar Gujarat Porbandar Airport PBD
Port Blair Andaman and Nicobar Port Blair Airport IXZ
Puttaparthi Andhra Pradesh Puttaparthi Airport PUT
Rae Bareli Uttar Pradesh Rae Bareli Airport BEK
Rajkot Gujarat Rajkot Airport RAJ
Ranchi Jharkhand Ranchi Airport IXR
Shillong Meghalaya Shillong Barapani Airport SHL
Silchar Mizoram Kumbirgram Airport IXS

Srinagar J&K Srinagar Airport SXR
Surat Gujrat Surat Airport STV
Tezpur Assam Tezpur Airport TEZ
Tiruchirapally Tamil Nadu Tiruchirapalli Airport TRZ
Tirupati Andhra Pradesh Tirupati Airport TIR
Trivandrum Kerala Trivandrum International Airport TRV
Udaipur Rajasthan Udaipur Airport UDR
Vadodara Gujarat Vadodara Airport BDQ
Varanasi Utter Pradesh Babatpur Airport VNS
Vijayawada Andhra Pradesh Vijayawada Airport VGA
Vishakhapatnam Andhra Pradesh Vishakhapatnam Airport VTZ
Aviation Phonetic Alphabet
A- Alpha N-November
B-Bravo O- Oscar
C- Charlie P-Papa
D- Delta Q- Quebec
E-Echo R-Romeo
F- Foxtrot S-Sierra
G- Golf T- Tango
H- Hotel U- Uniform
I-India V-Victor
J- Juliet W- Whiskey
K- Kilo X- X-ray
L-Lima Y- Yankee
M- Mike Z-Zulu
GROUND HANDLING MODULE
Fire Protection Requirements for Fire To Occur Three things are required for a fire:
(1) fuel — something that will, in the presence of heat, combine with oxygen, thereby releasing more heat and as
a result reduces itself to other chemical compounds;
(2) heat — accelerates the combining of oxygen with fuel, in turn releasing more heat; and
(3) oxygen — the element which combines chemically with another substance through the process of oxidation.
Rapid oxidation, accompanied by a noticeable release of heat and light, is called combustion or burning.
Remove any one of these things and the fire extinguishers. Classification of Fires For commercial purposes, the
National Fire Protection Association (NFPA) has classified fires into three basic types: Class A, Class B, and Class C.
1. Class A fires occur in ordinary combustible materials, such as wood, cloth, paper, upholstery materials, and so
forth.
2. Class B fires occur in flammable petroleum products of other flammable or combustible liquids, greases,
solvents, paints, and so forth.
3. Class C fires occur involve energized electrical wiring and equipment.
A fourth class of fire, with which the technician should be familiar, the Class D fire, is defined as fire in flammable
metal.
A fire extinguisher, or extinguisher, is an active fire protection device used to extinguish or control small fires, often
in emergency situations. It is not intended for use on an out-of-control fire, such as one which has reached
the ceiling, endangers the user (i.e., no escape route, smoke, explosion hazard, etc.), or otherwise requires the
expertise of a fire department. Typically, a fire extinguisher consists of a hand-held cylindrical vessel containing
an agent which can be discharged to extinguish a fire.
Inspection of Fire Extinguishers Fire extinguishers should be checked periodically utilizing a checklist. If a
checklist is unavailable, check the following as a minimum:
• Proper location of appropriate extinguisher
• Safety seals unbroken
• All external dirt and rust removed
• Gauge or indicator in operable range
• Proper weight
• No nozzle obstruction
• No obvious damage
Airport or other local fire departments can usually help in preparing and often can provide extinguisher checklists.
In addition, these fire departments can be helpful in answering questions and assisting in obtaining repairs to or
replacement of fire extinguishers.
extinguishers.
Identifying Fire Extinguishers Fire extinguishers should be marked to indicate suit- ability for a particular class of
fire. The markings should be placed on the fire extinguisher and in a conspicuous place in the vicinity of the fire
extinguisher. When the location is marked, however, extreme care must be taken to ensure that the fire
extinguisher kept at that location is in fact the type depicted by the marking. In other words, if a location is marked
for a Class B fire extinguisher, ensure that the fire extinguisher in that location is in fact suitable for Class B fires.
Markings should be applied by decalcomanias (decals), painting, or similar methods. They should be legible and as
durable as necessary for the location. For example, markings used outside need to be more durable than those in
the hangar or office spaces. Where markings are applied to the extinguisher, they should be located on the front of
the shell (if one is installed) above or below the extinguisher nameplate. Markings should be large enough and in a
form that is easily seen and identifiable by the average person with average eyesight at a distance of at least 3
feet. Where markings are applied to wall panels, and so forth, in the vicinity of extinguishers, they should be large
enough and in a form that is easily seen and identifiable by the average person with average eyesight, at a distance
of at least 25 feet.
Using Fire Ectinguishers When using a fire extinguisher make sure you have the correct type for the fire. Most
extinguishers have a pin to pull that will allow the handle to activate the agent. Stand back 8 feet and aim at the
base of the fire or flames. Squeeze the lever and sweep side to side until the fire is extinguished.
TOWING:
Towing of Aircraft Movement of large aircraft without engine power on an airport and about the flight line and
hangar is usually accomplished by towing with a tow tractor (sometimes called a “tug”). In the case of small
aircraft, some moving is accomplished by hand, by pushing on the correct areas of the aircraft. Some types of tow
bars available for general use can be used for many types of towing operations. These bars are designed with
sufficient tensile strength these bars are designed with sufficient tensile strength.
TAXING
Taxiing Aircraft As a general rule, only rated pilots and qualified air- frame and power plant technicians are
authorized to start, run up, and taxi aircraft. All taxiing operations should be performed in accordance with
applicable local regulations Taxing of Aircraft Movement of large aircraft on an airport and about the flight line
and hangar or towards the run way is usually accomplished by engine power.
Taxi Signals
Lights Meaning
Flashing green Cleared to taxi
Steady red Stop
Flashing red Taxi clear of runway in use
Flashing white Return to starting point
Alternating red and green Exercise extreme caution
The standard position for a signalman is slightly ahead of and in line with the aircraft’s left wingtip. As the
signalman faces the aircraft, the nose of the aircraft is on the left. The signalman must stay far enough ahead of
the wingtip to remain in the pilot’s field of vision. It is a good practice to perform a foolproof test to be sure the
pilot can see all signals.
Taxi signals are usually given at night with the aid of illuminated wands attached to flashlights. Night signals are
made in the same manner as day signals with the exception of the stop signal. The stop signal used at night is the
“emergence stop” signal. This signal is made by crossing the wands to form a lighted “X” above and in front of the
head.
A taxi signalman indicating his readiness to assume guidance of the aircraft by extending both arms at full length
above his head, palms facing each other.
Types of Fuel and Identification:
Two types of aviation fuel in general use are aviation gasoline, also known as AVGAS, and Aviation Turbine Fuel
(ATF), also known as JET A fuel.
AIRPORT OPERATION MODULE
Responsibility of Operation-In-Charge:
1. Making FLIGHT PLAN
2. Making PASSENGER MANIFEST
3. Making LOAD and TRIM SHEET
4. Making LOAD and TRIM SHEET for CARGO OPERATION
5. Making SECURITY CHECK CERTIFICATE
6. Making NON SCHEDULE PERFOR MA
7. Co-ordinate with ATC BRIFING MANEGER for flight dispatch
8. Co-ordinate with COMMUNICATION BRIFING MANEGER for flight dispatch
9. Co-ordinate with METEROLOGICAL BRIFING MANEGER for flight dispatch
10. Co-ordinate with MCD for ADC& FIC NO
11. Co-ordinate with AIR FORCE BASE /OTHER AIRPORT ATC for landing/parking permission
WHAT DOES A FLIGHT PLAN LOOK LIKE

1. Type Your choices here are "VFR", "IFR", or "DVFR". "DVFR" is the flying through the "defense zones" ADIZ
(Aircraft Defense Identification Zone), mentioned above.
2. Aircraft identification Here you would list your "N" number, N1557G, for example.
3. Aircraft type / special equipment This is for your model number, C172, for example. And, you follow your type
with a suffix that denotes what equipment you have aboard your aircraft.
/X no transponder
/T transponder, no altitude capability
/U transponder, with altitude encode capability
/D DME, no transponder
/B DME, transponder with no altitude capability
/A DME, transponder with altitude capability
and so on. If your Cessna 172 had DME, and a "mode C" transponder, you would enter "C172/A".
4. True airspeed Using the performance tables for your aircraft, enter the TAS for the altitude that you plan to
cruise at.
5. Departure point Enter the Airport Identifier Code for the airport that you will be departing from. For example,
"MSP" if departing from Minneapolis/St. Paul International Airport.
6. Departure time (Z) Proposed / Actual Enter your proposed departure time, in "Zulu time". That's aviation speak
for GMT, Greenwich Mean Time, or UTC, Universal Time Coordinated. After you depart and call in with your
departure time, it will be entered in the "Actual" box.
7. Cruising altitude The altitude that you propose to finally end up cruising at. This is advisory only, you can change
your mind and fly a new altitude any time you want to.
8. Route of flight Your proposed routing. As with the altitude, this is your best estimate at the time you file. You can
change your routing once you get going if you wish to. If you are proceeding direct from segment to another, use
the word "direct".
So, your entry may look like this: "Direct Flying Cloud, Victor 187 Redwood Falls, Victor 217 Garden City, Direct". In
this sample entry, "Flying Cloud, Redwood Falls and Garden City" are the names of the VOR's that you will be
navigating to. "Victor 187" and "Victor 217" are the designated routes from one VOR to another that you will be
using, and the last word, "direct", means that after Garden City you will be going direct to your landing airport.
9. Destination (name of airport and city) If you're going to, say, Chicago you'll want to let them know which airport
you will be landing at.
10. Estimated time enroute Enter your best estimate, hours and minutes.
11. Remarks A golden opportunity to give your dissertation on world events, political feelings, or talk about life in
general. Or, something more aviation-orientated like "Will cancel flight plan with Aberdeen Flight Service." Or,
"Will customs with so and so."
12. Fuel on board, Hours / Minutes The obvious information.
13. Alternate airport(s) More for an IFR flight, which uses the same form. However, if you feel that there is a
chance that you may have to land at another field, enter that information here.
14. Pilot's name, addresses, and telephone number and home base Pretty obvious here too. "Home base" would be
the 3 letter identifier for where the airplane is normally based. You can save yourself some time here by pre-
registering with your local FSS. Once that is done, you would just say "On file, MSP."
15. Number on board usually referred to among the aviation community as "SOB", Souls On Board. A slightly
haunting phrase.
16. Color of aircraft something like "White, red trim". In case a search is necessary this information may be of
value.
17. Destination contact / telephone (optional) it’s a good idea to list a telephone number here. It's human nature to
forget things- like canceling a flight plan.
STANDARD WEIGHT OF FLIGHT CREW/ PASSENGERS:
1. Crew 85 (75+10) kg.
2. Adult passenger (both Male & Female) 75 kg.
3. Child (Between 2 years and 12 years age) 35 kg.
4. Infant (Less than two years) 10 kg.

TANDARD FORM 245 (6/77) NO. OF PASSENGERS
Prescribed by USDA FSM 5716 USDI PASSENGER AND CARGO
MP9400.518 MANIFEST ON THIS PAGE PAGE OF
PROJECT
ORDERING UNIT NAME PROJECT NO.
NAME OF CREW MODE OF TRANS & ID NO. PILOT OR DRIVER
IF DELAYED
CHIEF OF PARTY REPORT TO: CONTACT
DEPARTURE INTERMEDIATE STOPS DESTINATION

PLACE ETD ETA PLACE ETD ETA PLACE
PASSENGE
PASSENGER AND/OR CARGO NAME M/F R CARGO DUTY ASSIGNMENT HOME UNIT
WEIGHT WEIGHT IF APPLICABLE
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SIGNATURE OF AUTHORIZED
REPRESENTATIVE DATE
CHIEF OF PARTY COPY
Top Airlines in India and general information about company.
Air India
Air India is the flag carrier airline of India owned by Air India Limited (AIL), aGovernment of India enterprise. The
airline operates a fleet of Airbus andBoeing aircraft serving various domestic and international airports. It is
headquartered at the Indian Airlines House in New Delhi. Air India has two major domestic hubs at Indira Gandhi
International Airport and Chhatrapati Shivaji International Airport, and secondary hubs at Chennai International
Airport and Netaji Subhas Chandra Bose International Airport, Kolkata.
The airline formerly operated a hub at Frankfurt Airport which was terminated on account of high costs. However,
another international hub is being planned at the Dubai International Airport
Air India
IATA
AI
ICAO
AIC
Callsign
AIRINDIA
Founded
July 1930 (as Tata Airlines)
Commenced operations
15 October 1932
Hubs
Indira Gandhi International Airport (Delhi)
Chhatrapati Shivaji International Airport(Mumbai)
Secondary hubs
Chennai International Airport (Chennai)
Netaji Subhas Chandra Bose International Airport(Kolkata)
Focus cities
Hong Kong International Airport (Hong Kong)
Kempegowda International Airport (Bangalore)

Trivandrum International Airport (Trivandrum)
Cochin International Airport(Cochin)
Rajiv Gandhi International Airport (Hyderabad)
Sardar Vallabhbhai Patel International Airport(Ahmedabad)
Frequent-flyer program
Flying Returns
Airport lounge
Maharaja Lounge
Alliance
Star Alliance (future member: July 2014)[1]
Subsidiaries
Air India Express
Air India Regional
Fleet size
99 (excluding subsidiaries)(+34 on orders)[2]
Destinations
90
Company slogan
Your Palace in the Sky

Parent company
Air India Limited
Headquarters
Indian Airlines House
Parliament Street, New Delhi
Delhi, India.[3]
Key people
JRD Tata (Founder)
Rohit Nandan, IAS (CEO)
Syed Nasir Ali, IRS(JMD)
Air India and Indian Airlines operated as two completely different airlines, though completely owned by the
government of India. Air India mainly operated on International long-haul routes while Indian Airlines operated on
domestic and international short-haul routes. Both airlines had different fleet expansion and retirement plans. In
2007, the government decided to bring both the airlines, including Air India Express and Indian Airlines' low cost
subsidiary Alliance Air under the control one body.[32]
National Aviation Company of India Limited
a. Air India
b. Indian
a. Air india
1. Air India Express.
2. Air India Cargo.
3. Air India charters Limited.
b. Indian
1. Air Indian Air Transpot Services.
2. Alliance Air.
The Government of India announced that Air India would be merged with Indian Airlines. As part of the merger
process, a new company called the National Aviation Company of India Limited (NACIL), now called Air India
Limited was established as the holding company for Air India and its subsidiaries. In February 2011, the merger
came into effect.
Air India Limited
a. Air India
b.Air India Express
c. Air India Regional
Air India has codesharing agreements with the following airlines (as of June 2013):
Air Canada (SA)
Adria Airways (SA)
Aeroflot (ST)
Alitalia (ST)
Air Mauritius
Asiana Airlines (SA)
Austrian Airlines (SA)
EgyptAir (SA)
Ethiopian Airlines (SA)
Kuwait Airways
Lufthansa (SA)
Singapore Airlines (SA)
South African Airways (SA)
SriLankan Airlines (OW)
Swiss International Airlines (SA)
Turkish Airlines (SA)
SA = Star Alliance, ST = SkyTeam, OW = OneWorld
Board of Directors
Shri Rohit Nandan
Chairman and Managing Director,
Air India Ltd.
Mrs. M. Sathiyavathy
AS&FA,
Ministry of Civil Aviation
Shri Arun Kumar
Jt.Secretary,
Ministry of Civil Aviation
Shri Syed Nasir Ali
Jt. Managing Director,
Air India Ltd.
Shri S. Venkat
Director - Finance,
Air India Ltd.
Shri N. K. Jain
Director-Personnel,
Air India Ltd.
Shri Pankaj Srivastava
Director-Commercial,
Air India Ltd.
Shri Gurcharan Das
Ex-CEO & MD of Procter & Gamble India, Management Consultant and Author
Dr Prem Vrat
Founder Director, IIT, Roorkee, Vice Chancellor & Professor, ITM University, Gurgaon
Shri K K Nohwar
Air Marshal (Retd), PVSM VM
Prof. RH Dholakia
Professor IIM Ahmedabad
Smt Renuka Ramnath
Ex-CEO, ICICI Venture, Founder, MD & CEO of Multiples Alternate Asset Management Pvt Ltd
Awards and achievements
9th Most Luxurious First Class Cabin in the world, The Richest, April 2014[100]
Preferred International Airline award for travel and hospitality from Awaz Consumer Awards 2006[101]
Best International West Bound Airline out of India for three successive years by Galileo Express TravelWorld Award
Best Corporate Social Responsibility Initiative. by Galileo Express TravelWorld Award[102]
Best Short-Haul International Airline by Galileo Express TravelWorld Award 2008[102]
The Mercury Award for the years 1994 and 2003, from the International Flight Catering Association, for finest in-
flight catering services.
Amity Corporate Excellence Award instituted by the Amity International Business School, Noida, Uttar Pradesh to
honour Corporates with distinct vision, innovation, competitiveness and sustenance.[102]
Reader’s Digest Trusted Brand Award[102]
Dun and Bradstreet Award(D&B)- first in terms of revenue out of the top airline companies out of India[102]
Best South Asian Airline award by readers of TTG Asia, TTG China, TTG Mice and TTG-BT Mice China, all renowned
Mice and business travel publications.[102]
Cargo Airline of the Year at the 26th Cargo Airline of the Year Awards[103]
The airline entered the Guinness Book of World Records for the most people evacuated by a civil airliner. Over
111,000 people were evacuated from Amman to Mumbai – a distance of 4,117 km, by operating 488 flights in
association with Indian, from 13 August to 11 October 1990 – lasting 59 days. The operation was carried out
during Persian Gulf War in 1990 to evacuate Indian expatriates from Kuwait and Iraq.[104]
The Montreal Protocol Public Awareness Award was awarded to Air India by the United Nations for environmental
protection, especially in the ozone layer.[105]
World's first all-jet airline- June 1962
World's largest operator of Airbus A310-300
Air India's security department became the first aviation security organisation in the world to acquire ISO
9002certification (31 January 2001).
Air India's Department of Engineering has obtained the ISO 9002 for its Engineering facilities for meeting
international standards.
Fifth airline in the world to receive the Boeing 787
GoAir
GoAir was founded in the year 2005 by Jehangir Wadia, the younger son of eminent Indian industrialist Nusli
Wadia. The airline marked the entry into the critical aviation sector for the Wadia Group,[6] an Indian business
conglomerate famous for its companies like Bombay Dyeing and Britannia Industries.[7] The Wadia group wholly
owns the airline. Jehangir Wadia is also the Managing Director (MD) of the airline.[8] GoAir launched its
operations in November 2005 using Airbus A320 aircraft.[7]
Destinations
GoAir operates to 21 destinations in India, with over 100 daily flights and approximately 750 weekly flights. Airport
Full Names
Andaman and Nicobar Islands
Port Blair – Veer Savarkar Airport
Assam
Guwahati – Lokpriya Gopinath Bordoloi International Airport
Bihar
Patna – Lok Nayak Jayaprakash Airport
Chandigarh
Chandigarh Airport
Delhi
Indira Gandhi International Airport Hub
Goa
Dabolim Airport
Gujarat
Ahmedabad – Sardar Vallabhbhai Patel International Airport
Jammu & Kashmir
Jammu – Jammu Airport
Srinagar – Srinagar Airport
Leh – Leh Kushok Bakula Rimpochee Airport
Jharkhand
Ranchi – Birsa Munda Airport

Karnataka
Bangalore – Kempegowda International Airport
Kerala
Kochi – Cochin International Airport
Maharashtra
Mumbai – Chhatrapati Shivaji International Airport Hub
Nagpur – Dr. Babasaheb Ambedkar International Airport
Pune – Pune International Airport[11]
Rajasthan
Jaipur – Sanganer Airport
Tamil Nadu
Chennai – Chennai International Airport
Uttar Pradesh
Lucknow – Amausi Airport
West Bengal
Siliguri – Bagdogra Airport
Kolkata – Netaji Subhash Chandra Bose International Airport

IATA
G8
ICAO
GOW
Callsign
GO AIR
Founded
2005
November 2005
Hubs

Secondary hubs
Focus cities
Srinagar Airport
GoClub[1]
Fleet size
19
Destinations
21
Company slogan
Fly Smart
Parent company
Wadia Group
Headquarters
Worli, Mumbai, Maharashtra, India
Key people
Jehangir Wadia (MD)
Giorgio De Roni (CEO
GoAir has won the following awards:
Best Domestic Airline For Excellence in Quality and Efficient Service by Pacific Area Travel Writers Association
(2008).[21]
Best Performing Airline by Airbus (2011).
SpiceJet
SpiceJet is an Indian low-cost airline owned by the Sun Group of India.[3] It has its registered office in Chennai,
Tamil Nadu, and a corporate office inGurgaon, Haryana.[4] It began service in May 2005, and by December 2013, it
had a market share of 19.1% in the Indian domestic market, which makes it the third largest carrier, ahead of Air
India, and GoAir.
IATA
SG
ICAO
SEJ
Callsign
SPICEJET
Founded
1993 (as ModiLuft)
5 May 1993; 21 years ago

Hubs
Chennai International Airport
Rajiv Gandhi International Airport (Hyderabad)[1]
Secondary hubs
Focus cities
Cochin International Airport(Kochi)
Netaji Subhas Chandra Bose International Airport(Kolkata)
Pune International Airport
SpiceJet MAX[2]
Fleet size
58 (+70 orders)
Destinations
54
Company slogan
Flying for everyone

Parent company
Sun Group
Headquarters
Gurgaon, India[3]
No. 1 on-time performance as per DGCA computed for Delhi, Mumbai, Bengaluru, and Hyderabad for the month of
February 2014.
No. 1 on-time performance as per DGCA computed for the month of January 2014, for six metro airports to include
Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, and Mumbai.
No. 1 on-time performance as per DGCA computed for the month of December 2013, for six metro airports to
include Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, and Mumbai.
India’s Best Low Cost Airline by Outlook Traveller (2008, 2010, 2011 & 2012)
India’s International Low Cost Carrier of the Year- 2012 by Travel Agents Association of India. (TAAI)
India’s Most Outstanding Airline LCC-Domestic Award, by Travel and Hospitality. (2012)
Best Website at 'World Low Cost Airlines Asia Pacific Conference'. (2010 & 2012)
CIO 100 Award in IT efforts for customer satisfaction and business growth category. (2007, 2008, 2009, 2011 &
2012)
India’s best low-fare airline in a survey conducted by MaRs on behalf of Hindustan Times (Dec 2009)
World Travel Market Award for multi-channel approach in distribution. (2009)
National Award (ICWAI) for excellence in Cost Management. (2009)
IndiGo
IndiGo is an Indian airline company headquartered at Gurgaon, India. It is a low cost carrier and the largest airline
in India[2] with a market share of 31.6% as of April 2014. IndiGo is one of the fastest growing low cost carriers in
the world. With its fleet of 78 new Airbus A320 aircraft, the airline offers 494 daily flights connecting to 36
destinations.
IATA
6E
ICAO
IGO
Callsign
IFLY
Founded
2006
4 August 2006
Hubs
Secondary hubs
Netaji Subhash Chandra Bose International Airport(Kolkata)
Focus cities
Chennai International Airport (Chennai)
Lucknow International Airport (Lucknow)
Fleet size
78
Destinations
36
Parent company
InterGlobe Enterprises
Headquarters
Gurgaon, Haryana, India
Key people
Rahul Bhatia, MD
Aditya Ghosh, president
IndiGo has won the following awards:
Best LCC (low-cost carrier) by the Airline Passengers Association of India (2007).
Best LCC at the Galileo Express Travel Awards (2008).
CNBC Awaaz's Travel Award for best low cost airline(2009).
Skytrax Awards – Best low cost carrier (2010, 11, 12,13)
Jet Airways
Jet Airways is the second of India's two major airlines based in Mumbai, both, in terms of market share and
passengers carried, after IndiGo. It operates over 3000 flights daily to 76 destinations worldwide. Its main hub is
Mumbai, with secondary hubs at Delhi, Kolkata, Chennai, Bengaluru. It has an international hub at Brussels
Airport, Belgium.
IATA
9W
ICAO
JAI
Callsign
JET AIRWAYS
Founded
1 April 1992
5 May 1993
Hubs
Chhatrapati Shivaji International Airport (Mumbai)
Secondary hubs
Brussels Airport
Chennai International Airport
Netaji Subhash Chandra Bose International Airport(Kolkata)
Kempegowda International Airport

Focus cities
Cochin International Airport(Kochi)
Lucknow International Airport (Lucknow)
JetPrivilege
Airport lounge
Jet Lounge
Subsidiaries
Jet Lite
Jet Konnect
Fleet size
114 (Including Subsidiaries)
Destinations
69[1]
Company slogan
The Joy of Flying
Parent company
Tailwinds Limited
Headquarters
Mumbai, India[2]
Key people
Naresh Goyal, Founder & chairman
Jet Airways has codeshare agreements with the following airlines (as of June 2013):[45]
Air Canada
Air France[46]
All Nippon Airways
Alitalia
American Airlines
Brussels Airlines
Etihad Airways
Garuda Indonesia[47]
Kenya Airways
KLM[48]
Korean Air
Malaysia Airlines
South African Airways[49]
Qantas
United Airlines
Jet Airways also has a codesharing agreement with Thalys European rail service.
Best First- Service in the World award at Business Traveller's 20th annual 'Best in Business Travel' awards
Best Business Class & Best Economy Class at the Business Traveller Awards
Best Programme of the Year by Freddie Awards 2007 & 2006
Best Elite Level for the second year in a row, at the 21st Annual presentation ceremony of the Freddie Awards 2008
Best Overall in Entertainment at the Avion Awards 2010
India's Popular Domestic Airline at the SATTE 2006 Awards
India's Airline at the World Travel Awards, 2006
Best Technical Despatch Reliability by Beaver 2002
Best Cargo Airline of North Asia by Cargo Airline of the Year Awards
Best Domestic Airline award for the 1st consecutive year and the 5th time in the past two years at the 18th TTG
(Travel Trade Gazette) Travel Awards 2007
India's Most Respected Company in the Travel and Food Sector by Businessworld 2003
Best Long Haul Carrier ex-Brussels award at the Tm Travel Awards 2009.
Best Eastbound Airline from India and Best domestic Airline in India awards at the Abacus Tafi Awards 2009.
Business Traveller's Best Indian Airline Award in London.
Air India SATS Airport Services Private Limited.

Air India, India's flag carrier, in consortium with SATS Ltd, Singapore's leading provider of gateway services and
food solutions, have set up a 50-50 Joint Venture Company, Air India SATS Airport Services Private Limited (AISATS),
to provide integrated ground handling and cargo services across India.
The first station to be set up under the AISATS banner was at the new Rajiv Gandhi International Airport at
Shamshabad, Hyderabad. The airport commenced operations on 23 March 2008. This was followed closely by the
new Bengaluru International Airport at Devanhalli, Bangalore on 24 May 2008.
The latest station to be operationalized under AISATS is at India's flagship airport, Indira Gandhi International
Airport, New Delhi, concurrent with the opening of the new Terminal 3, which was opened on 28 July 2010.
Specialties
Aviation Integrated Ground and Cargo Handling
SATS Ltd., commonly abbreviated as SATS (Simplified Chinese) is the chief ground-handling and in-flight catering
service provider at Singapore Changi Airport. SATS controls about 80% of Changi airport's ground handling and
catering business.
SATS runs ground handling and airline catering operations at nearly 40 airports across Asia Pacific. Besides its
operations in Singapore, SATS has also established a network in Asia through joint ventures in China, Hong Kong,
Macau, India, the Philippines, Indonesia, Taiwan, Vietnam and the Maldives.
Type
Public (SGX: S58)
Industry
Ground handling, Airline catering services
Predecessor(s)
Singapore Airport Terminal Services Limited

Founded
1972
Headquarters
Singapore
Key people
Edmund Cheng (Chairman)
Tan Chuan Lye (President and CEO)
WHSmith plc is a British retailer which operates a chain of high street, railway station, airport, hospital and
motorway service station shops selling books, stationery, magazines, newspapers and entertainment products. Its
headquarters are in Swindon, Wiltshire. Smith's is listed on the London Stock Exchange and is a constituent of
the FTSE 250 Index. It was the first chain store company in the world, and was responsible for the creation of
the ISBN book catalogue system
Type
Public
Traded as
LSE: SMWH
Industry
Retail
Founded
London (1792)
Number of locations
1,288 (615 high street & 673 travel) (As of 31 August 2013)[1]
Key people
Henry Staunton (Chairman)
Stephen Clarke (CEO)
Revenue
£1,186 million (2013)[2]
Operating income
£107 million (2013)[2]
Profit
£87 million (2013)[2]
Number of employees
14,723 (2013) [2]

Website
www.whsmithplc.co.uk
CAMBATA AVIATION
PROFILE
From a modest start as National Helicopters Limited, founded in 1954 by Kershi Cambata to provide aerial spraying
and helicopter operations, Cambata began its comprehensive Ground Handling operation in Mumbai (BOM) in
1967 as the only competitor to Air India. Our first customer was B.O.A.C. and other international airlines followed.
In 1972 we expanded our operation to New Delhi with Swissair as our inaugural carrier.
With the liberalization of Ground Handling Services in the mid 2000’s, Cambata expanded its operations to cover
Chennai (MAA), Pune (PNQ), Ahmedabad (AMD) and Goa (GOI).
In 2008, Cambata won the competitive bidding to provide Ground Handling (GHA’s) in both Mumbai and New Delhi
for the next 10 years.
Cambata is now the largest independent Ground Handling provider in India with some 7,000 employees across its
locations. The company remains family owned.
MANAGEMENT TEAM
Board Members
a.Chairman:-.Nelson Cambata
b.Vice Chairman-Albert Cambata
c..Director-Geoff Field.
Operational Management
a.COO India-.Pat Casserly

b.CFO India:-.Bharani Kumar
c..Contracts-Sarosh Contractor
d.VP- HRD-Prashant Kakade
e.COO New Delhi-Yezdi Cooper
f.VP OPS Mumbai-Andy Dias
With a mix of expatriate and local members, the Indian senior management team draws from its experience in all
aspects of the international and local aviation industry, including previous careers with internationally recognised
airlines and service providers known for their safety record, expertise, and quality provision.
PASSENGERS SERVICES
Cambata Aviation customer service staff are the key interface between our customer airlines and their passengers,
responding to diverse customer requirements with the care and attention to detail that is critical to the success of
Cambata’s ground handling operations.
We offer our Customers an integrated range of high quality service:
Ticketing
Check-In
Boarding
Mishandled Baggage Handling – World Tracer
Arrival / Departure Crew Assistance
Special Services:
Valet Services
Meet and Greet for Passengers (MAAS)
Transfer Passenger / Baggage Services
Crew Assistance
Passenger with Reduced Mobility (PRM) assistance

Unaccompanied Minor (UM) Assistance
Inadmissible (INAD) and Deportee (DEPO) procedure handling
Medical Case (MEDA) Handling
Lounge Assistance
Special Needs Passenger Assistance
VIP / CIP Assistance
Cambata also provide our airline customers with a choice of dedicated staff who can be trained to deliver airline-
specific services as required.
We look forward to offering you a warm Cambata welcome and to smooth your way through the infrastructure
until we finally wish you a very pleasant flight.
RAMP
Our Services include:
Baggage Handling
Marshalling
Parking
Cooling and Heating
Ramp to Flight Deck Communication
Loading & Unloading
Engine Starting
Safety Measures
Moving of Aircraft
Interior Cleaning
Toilet Service
Water Service
Cabin Equipment
Storage of Cabin Material
Catering Ramp Handling

We have a team of highly experienced and trained crew who look after every aspect of Ramp operations to provide
safe and secure handling to the customer. Training is provided in-house in addition to a “Train the Trainer”
program by various Customer airlines.
LOAD CONTROL,DISPATCH,FLIGHT OPERATIONS
There is no compromise on the Safety and Security of our Customer base.
Our highly trained and motivated teams are capable of handling all types of aircraft and perform functions
inclusive of Weight and Balance, Communications, Crew Briefing, Crew Administration, Liaising with all control and
regulatory agencies (ATC, MET etc.) obtaining necessary clearances, and services related with flight operations.
All their training is completed in-house, and where applicable, conducted and certified by various Carriers handled
by us.
CARGO AND FREIGHT OPERATIONS
We offer a full cargo service for all airfreight at our locations (There are variances depending on location and the
cargo handling profile of the respective airport).
We meet the challenge of this rapidly expanding and evolving Industry through our focus on innovation, dedication
and hard-working team members
RAMP HANDLING
In all our locations, we are authorised to offer a comprehensive Ramp Handling service, including but not limited to
on/off loading, crew services, full ramp handling, cleaning, T&W service and Ramp Supervision. In all locations
(except PNQ) we have the most modern cargo-specialised equipment, from 30T Main Deck Loaders to imported
20ft/20T Dollys, tail-stands etc. Any other specialised equipment, such as cranes, low profile loaders etc. can be
arranged with prior advice. We are known throughout India as the “outsize specialists”.
Our experienced and cargo-specialised Load Control and Planning staff have extensive knowledge of both a CLC
and a self-build operation. They are conversant with all the necessary protocol and specific licences that this task
requires.
All other aspects, such as DGR Training/accreditation etc., are part of our general handling, with specific teams to
handle dedicated cargo operations.
WAREHOUSE OPERATIONS
We are licensed to operate full warehouse operations in BOM and AMD, with limited access in PNQ. One of the
busiest, the BOM operation, is operated in conjunction with MIAL, the airport operator. These and other operations
cover the full spectrum of cargo and freight services from build-up to break-down, screening to vigilance and
acceptance to delivery. DGR, HUM to PER and AVI etc. are all delivered to exacting standards with the requisite
trained manpower and equipment.
In other locations, where the warehouse operation is restricted to dedicated providers, we offer a supervision
service to ensure all processes are completed to the customer's custom and international standards.
SUPERVISION AND DOCUMENTATION (SECT.5 SGHA)
Cambata offers a full Sect. 5 service at all locations with comprehensive Documentation and Supervision. We co-
ordinate processes (unitising, screening etc.) either within our own operation (where applicable) or with the various
warehouse operators. We are conversant with most automated systems and automated AWB Capture.
In most stations we operate 24/7, and have fully qualified staff on duty at all times. All training is completed to
ICAO/DGCA exacting standards, including acceptance of DGR. We liaise with Customs to ensure prompt clearance
for both import and export shipments. We have extensive experience with COU, being the handler of choice in this
regard. And we can and do operate a "virtual" cargo office for many of our customers, thus freeing up valuable
customer management time.
SPECIAL SERVICES
Ticket Desks
Fully equipped ticket desks at BOM and DEL
Baggage Services
Individual access to WorldTracer and operational 24/7
Meet and Assist Services
A specialist team to meet your valued clients and escort them through all formalities, both on arrival and departure
Check-in to Gate
Gate to exit Arrivals
Transportation arranged on request
Medical related Handling
Ambulance Aircraft Handling
Stretcher Handling on Scheduled Flights

Passengers with Restricted Mobility (PRM) Handling
Diverted and Irregular Operations Handling
Complete liaison with all agencies and customers
Specialist teams drawn from our resources to ensure professional care
VIP, EXECUTIVE AND GENERAL AVIATION
Cambata offers Comprehensive Ground Handling services for all General Aviation and State Guest
VVIP/Diplomatic/CIP flights and all other ad hoc flights operating any type of fixed and rotary wing aircraft.
In New Delhi (DEL) we are the concessionaire for all non-scheduled operations, with access to passenger and crew
lounges in the dedicated Terminal 1D facility. Immigration and Customs clearance is also offered in this facility.
We provide stress-free transit by working in conjunction with Governmental Agencies and other Flight
Dispatch/Watch companies to coordinate all the various requirements. This service is also offered on an ad hoc
basis at our other airports: BOM, AMD, PNQ and MAA..
State Guest VVIP / VIP flight handling
Special services provided are:-
Extensive coordination with State Security agencies, Ministries of Government of India, Embassies, DGCA and Air
Force authorities
Special VVIP/VIP duty security passes for staff & equipment
Air Force Headquarters Intelligence clearance
VVIP/ Diplomatic baggage screening
Defense area parking slots (where available)
Anti-sabotage check of equipment
Gratis Visa assistance
Special Custom's clearance for Weapons & Communication Equipment
TRAINING
Employee training programs and initiatives are an integral part of the HR vision and long-term strategic objectives
of an organization. Through timely, controlled and intelligently developed training programs, employees develop
requisite capabilities and new skills to perform assigned jobs consistently and successfully. Ultimately these
carefully devised and implemented employee training programs should improve organisational competitiveness,
long-term performance and overall productivity.
Cambata Aviation would not be the success it is today without the commitment of our staff. And it is because of
their dedication that we are confident of achieving our goals.
Stringent induction training helps our employees understand their responsibilities towards our daily activities
(procedures and processes).
This helps them deliver high quality service standards keeping in mind that there is no compromise in safety and
security.
Our trainers have a vast experience in operations and aviation training, and they have been “Trained as Trainers”
to our many customer airlines.
In-house training modules, which include Soft Skills training, provide in-depth understanding and technical skills in
the fields of Aviation, Travel & Tourism and Hospitality Management to ensure superior service.
They also aim to achieve the set safety and security standards in:
Passenger Services
Load Control
Flight Operations
Mishandled Baggage
Ramp Operations
Aircraft Cabin Cleaning
Cargo Documentation
Baggage Reconciliation System
Dangerous Goods Awareness
Fire Safety Awareness
Safety and Security Awareness
Occupational Work Hazards and Safety
Ramp Safety Awareness
Soft Skills and Grooming
And, many more...
Our employees are also trained and certified by the airlines to operate on their various Reservations and Departure
Control Systems.
GROUND SUPPORT EQUIPMENT (GSE) MAINTAINANCE
At both main airports, Mumbai and Delhi, Cambata Aviation dedicated Ground Support Equipment (GSE)
Maintenance Department offers scheduled, preventive and emergency maintenance service for all types of ground
support equipment. This is inclusive of heavy maintenance and rebuilding.
Our highly trained team of mechanics have many years of experience within the airline industry, providing a high
standard of service. We are in regular contact with our various vendors in regard to Training, spare parts delivery
and technical assistance.
Support is also given to our other bases of Ahmedabad, Chennai and Pune
CELEBI INTERNATIONAL
Kindly go through the website for complete details :
http://www.celebihandling.com.tr/en/corporate/our-founder
THANKING YOU

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Aviation

refers to flying using an aircraft, like an aeroplane. It also includes the

Some basic guidelines to follow are:

Conservative two-piece business suit in a basic color

Empty pockets-no bulges or tinkling coins/keys, etc.

No gum, candy or cigarettes

Light briefcase or portfolio case

Arrive ten minutes early and arrive alone

Demonstrate a positive attitude

Use good eye contact

Shake hands firmly

Use good manners

Don't interrupt and don't argue!

Take resumes and/or other pertinent information

Hair Clean, trimmed, and neatly combed or arranged.

Facial Hair (men) Freshly shaved; mustache or beard neatly groomed.

Fingernails Neat, clean, and trimmed.

Teeth Brushed and fresh breath.

Breath Beware of foods which may leave breath odor. Beware

Body Freshly bathed/showered; use deodorant. Remove body

Make-up (Women) Use sparingly and be natural looking.

Goals of Appropriate Dress and Grooming

 Tell me about yourself?

 What are your strengths?

Point out your positive attributes related to the job.

 What are your weaknesses?

 Which adjectives would you use to describe yourself?

 What do you know about our company?

To answer this one, research the company before you interview.

 Why do you want to work for us?

 Why should I hire you?

 What past accomplishments gave you satisfaction?

 What makes you want to work hard?

 What type of work environment do you like best?

 Why do you want this job?

 How do you handle pressure and stress?

 Explain how you overcame a major obstacle?

 What qualifies you for this job?

 Why did you choose your college major?

Top interview questions with answers

2. What experience do you have in this field?

3. Describe a typical work week for you.

4. What kind of salary do you need?

5. Explain how you would be an asset to this organization

6. Do you have any questions for me?

Special Questions For Interview

I. Sample interview questions of Airport ground staff

1. Tell me about yourself?

2. What are your greatest weaknesses?

3. What are your career goals for Airport ground staff?

4. Do you think you are overqualified for Airport ground staff?

12. What are key duties for Airport ground staff?

15. How to do each Airport ground staff position duty/function?

16. Are you a team player?

17. Have you ever had to fire anyone?

18. What is your philosophy towards work?

20. Do you have any questions?

Ten Tips to a Successful Interview

• Be punctual. Arrive at least 10 minutes prior to scheduled time.