CAG Internship Opportunities

Current internship
opportunities (ID: J1)

Intern, Enterprise Digital Ecosystem & Business (Strategy and Performance)
Commercial
The intern will be assigned to CAG Enterprise Digital Ecosystem & Business (EDEB)’s Strategy and Performance section. The
section’s main role is to help orchestrate Changi’s digital dream through innovative strategies and collaborations, as well as
performance tracking and optimisation. He/she will have the opportunity to be involved in projects such as:
Job description:
• Personalisation Roadmap – Orchestrate efforts across digital product and channel owners to achieve a hyper-
personalised and omni-channel experience for the customer.
• Digital Ecosystem Performance – Enhance and automate how we may measure and monitor digital ecosystem metrics
across multiple stakeholders and develop strategies to improve results.
• Metaverse – Co-create experiences and experiments to engage with customers, build brand awareness and pursue
collaboration/ monetisation opportunities.
• Partnerships – Support the team in securing strategic partnerships that may help expand the enterprise digital
ecosystem.
• Voice of the Customer – Support the team in development and tracking of action items related to orchestrating this,
including evaluation of suitable platforms and monitoring NPS scores and follow-up action.
Requirements:
• Excellent written and verbal communication skills to liaise effectively with both internal and external stakeholders.
• Meticulous and independent with attention to details and ability to multi-task effectively.
• Keen learner with a passion for building engaging product experiences.
• Experience with user research, product launch, and/or familiarity with digital products will be a plus.
Duration:
May to Jul/Aug 2024 (Min. 3 months) or Jul 24– Dec 2024/Jan 25
How to apply:
Please send your cover letter and resume to [email protected], specifying this role.
We regret to inform that only shortlisted applicants will be notified.

Current internship
Intern, Enterprise Digital Ecosystem & Business (Marketing Experimentation
& Personalisation)
Commercial
We are seeking a highly motivated and analytical individual to join our team as a Marketing Operations Analyst Intern. In
this role, you will work closely with the Marketing Technology team to help optimize our marketing performance through
data analysis, process improvement, and automation. The ideal candidate is passionate about data analysis, has strong
attention to detail, and is highly organized.
Job description:
• Assist in the development and execution of marketing campaigns across multiple channels (e.g., email, sms, app push,
etc.).
• Help monitor and report on campaign performance, providing insights and recommendations for optimization.
• Collaborate with cross-functional teams to ensure alignment and execution of marketing initiatives.
• Support the implementation of marketing automation tools within the MarTech stack, such as email and mobile
marketing.
• Identify areas for process improvement and assist in implementing solutions.
• Assist in the creation of marketing materials, including presentations, reports, and dashboards.
• Help manage marketing operations processes and procedures, ensuring compliance and best practices are followed.
• Assist in the management of marketing databases, including data hygiene, segmentation, and targeting.
Requirements:
• Currently enrolled in a Bachelor's or Master's degree program in Marketing, Business, or a related field.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Excellent organizational and project management skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Familiarity with marketing automation tools such as Braze, Oracle Eloqua, Responsys is a plus.
• Strong verbal and written communication skills.
• A passion for marketing and a desire to learn and grow in the field.
Duration:
How to apply:

Current internship
Intern, Enterprise Digital Ecosystem & Business (UIUX)
Commercial
Come and join our team at the world's leading airport! We are currently seeking an intern who will play a role in our exciting
mission to shape and transform the user experience of the Changi digital products. As an intern, you will have the
opportunity to be a part of the dynamic Enterprise UXUI team, collaborating closely with our team of designers, product
managers, and developers. Together, we will work tirelessly to enhance the overall customer satisfaction and deliver
exceptional services to our valued customers.
Job description:
• Support lead designers with conducting user research (interviews, surveys and usability testing) to understand user
needs, preferences and feedback on products/services.
• Create user flows and develop UI designs that align with the project's user experience goals and business objectives.
• Work closely with cross-functional teams, including product managers, developers, and other stakeholders.
• Assist in creating and maintaining design documentation, such as style guides, design systems, and UI specifications.
• Have the opportunity to explore using AI in enhancing our workflows.
Requirements:
• Proficiency in Figma required. Adobe Illustrator (or any other design software) proficiency is a bonus.
• Candidates with prior experience in UI/UX related projects preferred.
• Good communication skills to liaise effectively with both internal and external stakeholders.
• Meticulous with strong attention to details.
• Able to multi-task effectively.
Duration:
How to apply:

Current internship
Marketing & Communications Intern, Enterprise Digital Ecosystem &
Business (Changi App)
Commercial
The Changi App team is currently in search of new apprentices who are passionate about designing and executing marketing
and communications programmes to drive app awareness and adoption.
Job description:
• Support app marketing by contributing to campaign ideation, content development, media planning (e.g. paid media
platforms, website, in-app, EDM, SMS, social media, and more), creative/assets design to promote the various features
of the app.
• Manage in-app marketing assets and work with business units to curate effective content to support airport wide
publicity and drive campaign visibility and click-throughs.
• Conduct market research to understand trends and industry landscape, as well as to measure and analyse app
performance and key attribution of success across various campaigns and product initiatives.
• Be the opportunity to be a part of the product development process for new feature(s) development (such as in-app
gamification) and perform other general duties such as administrative tasks, app releases, and other relevant areas in
support app development and growth.
Requirements:
• Excellent written and verbal communication skills.
• Proficiency in visual (Figma, Canva, Photoshop or Illustrator) and video (Adobe Premier Pro) design/production tools, as
well as familiarity with digital and social media content creation.
• Meticulous and independent with attention to details and ability to multi-task effectively.
• Experience with user research, product launch, and/or familiarity with app technology will be a plus.
Duration:
How to apply:

Current internship
Changi App Product Management Intern (Feature Development),
Enterprise Digital Ecosystem & Business
Commercial
Come work on the app for the world’s best airport! We’re looking for an intern to support us on a new journey to shape and
transform the overall user experience of the brand new Changi App. The intern will be part of the Changi App team and will
be working closely with product managers to develop the app to serve our customers better.
Area and scope may vary depending on app development milestones –
Job description:
Digital Event Booking
• Assist in product growth of event booking solution(s) through continuous implementation and review of functionalities
and user experience.
• Champion value-driven development by planning and conducting post-mortem analysis, user testing, and
experimentation, to validate feature fit.
• Ensure optimal performance of event booking solution(s) through ad hoc troubleshooting and bug management.
• Coordinate with business owners and developers on end-to-end setup of booking experience for events and
continuously improve processes.
• Manage feedback on products and lead market analysis.
Digital Travel Services

• Help develop and grow a new travel related product in Changi App to serve pre-trip research, planning and booking
needs.
• Fully in charge of some product sub-features and be responsible to find creative ways to live some of these features as
quickly as possible. Skills in copy-writing, basic design will be helpful.
• Liaise with potential partners and to help onboard them into the features.
• Work closely with UIUX designers to refine features.
• Work closely with the Marketing team to ensure the awareness of the features is well publicised.
Digital Shop & Dine

• Be part of the ideation process for Changi App’s efforts to increase stickiness and engagement via services such as F&B
reservations, digital ordering.
• Work with existing eCommerce platforms such as iShopChangi and Sift & Pick to increase referral and conversion.
• Assist in the post-mortem analysis to measure the success and impact of our efforts.
• Assist the marketing team to develop visuals and promotional materials for user acquisition related to such new services
introduced.
Overall
• Help with coordination of the development processes and release management of the app.
• Depending on the skillset and interests of the intern, they may be involved in other areas such as tech development for
gamification, data analytics of key app performance metrics, development of new features to support the growth of the
app and travel recovery, etc.
(cont. on the next page)

Current internship
Changi App Product Management Intern (Feature Development),
Enterprise Digital Ecosystem & Business
Commercial
(cont. here)
Requirements:
• Excellent communication skills to take on product stewardship and coordinate effectively with both internal and
external stakeholders.
• Ability to multi-task effectively and demonstrate strong attention to detail.
• Strong execution skills to drive projects forward in a timely manner and demonstrate ownership.
• Analytical problem-solver motivated to discover and resolve user pain points.
• Ability to deal with a high level of ambiguity and frame problems to guide discovery.
• Experience with user research, product launch, and/or familiarity with app technology will be a plus.
• Experience with basic design, copywriting, user research will be a plus.
Duration:
How to apply:

Current internship
Airport Operations Strategy & Transformation (AOS&T), Autonomous Vehicle
Intern
Airport Management
This internship falls under the LIT (Labs, Innovation & Transformation) Internship Programme.
This is a structured programme where you would get to work on digitalisation and automation projects under one of the
airport ops innovation teams. You will receive mentorship from experienced supervisors, exposure to emerging
technologies and an exclusive experience to transform Changi Airport operations.
Job description:
• Support the conceptualisation and day-to-day conduct of operational trials for:
o Autonomous Baggage Tractor advanced MVP
o Autonomous Airside Shuttle
o Autonomous Air Tugs
• Assist with on-ground observations, data collection and analysis to assess feasibility and readiness of autonomous
solutions.
• Assist with vendor and stakeholder management, including coordinating meetings and trainings.
• Opportunity to lead and self-direct small-scale projects. Past projects include an operational trial of a smart traffic light
system to facilitate AV movement and organising AV awareness campaigns for the airside community.
Duration:
How to apply:

Current internship
Airport Operations Strategy & Transformation (AOS&T), Operations
Digitalisation Intern
Airport Management
Job description:
The team is the innovation unit for Changi Airport Group (CAG)’s Airport Operations Management division. We support
business units in their innovation efforts and function as a catalyst to accelerate operations transformation. Our team
members are obsessed over passenger experience & operational efficiency, enthusiastic about technology and are
motivated to make a difference.
As part of the team, the intern would help explore and undertake projects to generate insights from data, aiming to
enhance decision making for ops planning and/or real-time ops management. Taking a right-to-left approach, the intern
would be expected to collaborate with operational teams in the division to develop a deep understanding of the current
operations; conceptualise how data visualisation, data analytics & knowledge graph could be utilised to improve ops; and
source/generate/curate data (structured and unstructured) to develop data-centric prototypes to test with the
stakeholders.
He/she would be given the autonomy & space to research, self-prototype and/or work with external partners to co-create
solutions. The nature of the work grants a unique opportunity to learn deeply about airport operations & its challenges,
while strengthening his/her digital competencies, such as in python programming, Tableau, knowledge graph tools, etc.
Duration:
How to apply:

Current internship
SensorsML Lab Intern
Airport Management
Job description:
SensorsML Lab is part of the innovation arm to develop new technological solutions to enhance airport operations and
passenger experience. As part of the team, the intern would undertake a digital project in machine learning. He/she would
be given the autonomy & space to self-prototype and/or source for external partners to co-create solutions. The nature of
the work grants a unique opportunity to learn deeply about airport operations & its challenges, while testing technological
solutions in a live environment, gaining valuable industry & technical experience. In this internship, you will:
• Data preparation – collect, process, label and organise training & testing data.
• Develop and deploy machine learning models (CV/NLP/time-series) for production.
• Run machine learning tests and experiments.
• Monitor and analyse model performance for future improvements.
Requirements:
• Experience in Python/C++ programming.
Duration:
How to apply:

Current internship
Robotics Lab Engineering Intern
Airport Management
The Changi Airport Robotics team is set up to research, develop, and implement solutions for various robotics applications
to augment the future of airport smart operations. This team works in collaboration with airport stakeholders and industry
partners to deliver robotics solutions for daily airport operations.
Job description:
The intern is expected to work on real-life robotics applications such as delivery, cleaning services on practical robot
platforms such as robot arm and robot base.
• Assist in testing, debugging and improving current robotics systems.
• Develop mechanical drawings, manufacture and iterate the prototype with robotics team and end users.
• Hands on assembly of mechanical/electronic components.
Requirements:
• Degree in Mechanical Engineering or Mechatronics, or any other relevant fields of study.
• Familiarity with CAD software such as SolidWorks, Onshape or similar tools.
• Experience with ROS / Gazebo, working on robotics hardware/ mobile bases & manipulators will be a plus.
Duration:
How to apply:

Current internship
Robotics Lab Web Developer Intern
Airport Management
The Changi Airport Robotics team is set up to research, develop, and implement solutions for various robotics applications
to augment the future of airport smart operations. This team works in collaboration with airport stakeholders and industry
partners to deliver robotics solutions for daily airport operations.
Job description:
The intern is expected to work on front and back-end development for robotics applications in Changi Airport. The
candidate will collaborate with other developers to deliver the end-to-end solution to support the user operations and fleet
management of heterogenous robots.
Requirements:
• Experience in designing and implementation of websites.
• Experience with web development and front-end design tools.
• Experience with coding languages such as Javascript, Python, Typescript, CSS, HTML.
• Familiarity with browser testing and debugging activities.
• Experience with RestAPI, WebSocket communications.
• Experience with back-end development such as Uvicorn, Flask, SQL or similar.
• Familiarity with software development in Linux.
Good to have:
• Experience with cloud-based deployments pipelines.
• Experience with robotics middleware and simulation platforms such as ROS, Gazebo.
Duration:
How to apply:

Current internship
Corporate Marketing and Communication Intern
Corporate
You will gain experience in the strategic development and execution of marketing and communication programmes that
enhance the corporate and brand reputation of Changi Airport.
As part of your internship, you will have opportunities to participate in work related to social media management and
content creation, content marketing, digital marketing, media relations, and internal communications. You will also be able
to contribute to promotional campaigns that showcase Changi Airport's offerings to visitors and travellers.
Requirements:
• An internship with the Corporate and Marketing Communications team is typically for a duration of six months.
• Excellent written and verbal communication skills.
• Competency in photography and video production.
• Familiarity with digital/social media tools and channels.
• Familiarity with design tools.
• Specialist/major in Corporate Communications/Marketing/Digital & Social Media/Business.
Duration:
• January to June [Application: August to September]
• July to December [Application: February to March]
How to apply:

Current internship
Intern, Digital Customer Experience
Airport Management
The Digital Customer Experience (DCX) team is in a transformative journey to revolutionize our Integrated Customer Care
(ICC) operations leveraging cutting-edge AI technologies. As an intern, you will play a crucial role in empowering or next
generation Contact Centre and frontline workforce to elevate our overall customer experience.
Job description:
1. Design Innovation for CX Touchpoints
• Collaborate with innovative companies and internal cross-functional teams to integrate the latest digital innovations
into our ICC operations.
• Remodel our conventional service operations and processes through the implementation of AI-driven solutions,
augmenting our overall phygital (physical plus digital) experience for users.
2. Chatbot Enhancements
• Augment existing chatbot capabilities and boost usage amongst key stakeholders through marketing and publicity
efforts.
• Contribute to the continuous improvement of chatbot functionalities for a seamless and intelligent customer interaction
experience.
3. Augmented Contact Centre Solutions

• Enhance the overall capabilities of our contact centre solutions through technology.
• Work on the implementation of social listening solutions and integrated insights to build an Intelligent Contact Centre.
• Provide support in generating insights from customer interactions to drive expeditious decision-making and proactive
customer care.
• Perform market research to benchmark existing capabilities with key industry players.
Requirements:
• Interest in product development, project management and digital customer experience.
• Good written communication and attention to detail.
• Good organisational and multi-tasking abilities.
• Comfortable engaging with cross-functional internal stakeholders and service partners across the enterprise.
Duration:
How to apply:

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Current internship

opportunities (ID: J1)

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

Area and scope may vary depending on app development milestones –

Digital Travel Services

Digital Shop & Dine

(cont. on the next page)

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

We regret to inform that only shortlisted applicants will be notified.

3. Augmented Contact Centre Solutions

We regret to inform that only shortlisted applicants will be notified.

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