Ground Handling Safety Management

Aerodrome Section, GCAA

 Introduction

• Name –
• Orgainisation -
• Job Title -
• Role Responsibilities -
 UAE General Civil Aviation
Authority
The GCAA (Competent Authority) (UAE Law)
Vision ?
• Leading, safe, secure and sustainable civil aviation system.
Mission ?
• To regulate and control the safety, security and environment of
civil aviation and to provide air navigation services and air
connectivity and to facilitate international cooperation in order to
serve the civil aviation sector and its users through responsive and
cost-effective methods.
Values ?
• Safety and Security
• Human Resources
• Partners
• Integrity
• Professional
• Efficiency
 GCAA Requirements

• The General Civil Aviation Authority was created in 1996 by Federal

Cabinet Decree (Law 4) to regulate Civil Aviation and provide
designated aviation services with observance to the safety and
security to strengthen the aviation industry within the UAE and its
upper air space.

• Federal Act No. 20 (1991) – The UAE Civil Aviation Law Article 27
states, “No institute, club or other organization shall engage in flying,
flying instruction or training, or perform any other aviation activity
without a Certificate/Licence from the Competent Authority and in
accordance with the terms thereof. The Competent Authority may
suspend or revoke such a Certificate/Licence if the holder
contravenes its terms or if he contravenes the laws, rules and
regulations in force.”
 State Safety Programme
4- Components – 11 Elements
1, State safety policy and objectives;
State safety legislative framework
State safety responsibilities and accountabilities State
Safety
Accident and incident investigation Programme
Enforcement policy Implementation - Plan

Risk Management

Safety Promotion
Safety Assurance
2, State safety risk management;
Safety requirements for the service provider’s SMS.

Policy
Agreement on the service provider’s safety performance
3, State safety assurance;
Safety oversight
Safety data collection, analysis and exchange
UAE Aviation Law
Safety-data-driven targeting of oversight of areas of ICAO SARP

greater concern or need

4, State safety promotion.
Internal training, communication and
dissemination of safety information
External training, communication and
dissemination of safety information.
 State Safety Programme (SSP)

SSP is defined as a systematic approach to managing safety risks. It is

a management system for the regulation and administration of safety
by the State. It includes integrated set of regulations and activities
aimed at improving safety.

Safety is the state in which the risk of harm to persons or property

damage is reduced to, and maintained at or below, an acceptable
level through a continuing process of hazard identification and risk
management. (ref DOC 9859)
 Relationship of SSP to SMS

SMS is a systematic approach to

managing safety, including the
necessary organizational structures,
accountabilities, policies and
procedures.
Service providers are responsible
for establishing an SMS.
States are responsible, under the
SSP, for the acceptance and
oversight of service providers’
SMS.
 Basic Safety Management SARPs*

State Service provider

 States shall establish a State  States shall require, as part of their

safety programme (SSP), in order State safety programme (SSP), that a
to achieve an acceptable level of [service provider] implements a safety
safety (ALoS) in civil aviation. management system (SMS) acceptable
to the State that, as a minimum:
 The acceptable level of safety  Identifies safety hazards
(ALoS) to be achieved shall be  Ensures remedial action to maintain
established by the State. safety performance
 Provides continuing monitoring and
regular assessment of the safety
performance
 Aims at a continuous improvement of
the overall performance of the SMS

* Standards & Recommended Practices

 GCAA Requirements
GUIDANCE MATERIAL GM No. 01 Airside Safety Management

Apron Safety Sub Group (ASSG) comprising representatives from all UAE airport
operators, the GCAA, airlines and ground handling organisations, under the auspices of
the Aerodrome Operations Technical Committee (AOTC).

EFFECTIVE DATE 19 May 2014

The lessons learned from accidents to aircraft and people show that, in many cases,
failures in safety management were a key causal factor. Chapters 1 and 2 of this
document seek to summarise the processes by which aircraft safety and occupational
health and safety can be managed, by identifying the hazards and managing the risks

The key elements in an SMS acceptable to the GCAA are:

• Safety policy and objectives;
• Safety risk management;
• Safety assurance;
• Safety promotion.
 GCAA Requirements
GUIDANCE MATERIAL GM No. 01 Airside Safety Management

GCAA CAR Part X describes five key elements to safety management. All five steps
are fundamental.

• Policy;
• Organising;
• Planning and implementing;
• Measuring performance;
• Auditing and reviewing performance
 AAI Safety Recommendation

• AAIS Case No AIFN/0001/2015 – Ground Equipment Collision with

Aircraft – resulted in the following Safety Recommendations to the
GCAA:

• SR43/2016
Promulgate requirements for the integration of Safety Management
Systems operated by the various operators and service providers at
the airport with the structure of the airport Safety Management
System that is officially recognized by CAR Part IX – Aerodromes,
and CAR Part X – safety management System.

• SR44/2016
Promulgate requirements that empower airport operators to assume
safety and quality oversight of airside operators and service
providers.
 3rd Party Oversight Conducted by
Airport Operators
CAR Part 9 Empowerment of Aerodromes –

CHAPTER 4 OBLIGATIONS OF THE AERODROME OPERATOR

4.1 General
4.1.1 The Aerodrome Operator shall require all the users of the aerodrome including
fixed-base operators and organisations which perform activities independently at
the aerodromes in relation to flight or aircraft handling, to comply with the
requirements laid down by the Aerodrome Operator with regard to safety and
order at the aerodromes, and shall monitor such compliance.
4.1.2 Aerodrome Certificate Holders shall ensure that they:
a) maintain their safety responsibilities over safety related activities conducted
by those third party organisations;
b) have the power to access and inspect any third party organisations providing
a service to the aircraft operations operating from the aerodrome including
its facilities and records to determine continued compliance with the relevant
requirements through safety audits or inspections. The power to access and
inspect shall be included in the contractual arrangement; and
c) are able to impose operating restrictions in the event on non-compliance with
the applicable safety requirements or unresolved safety deficiencies or
concerns
 GCAA, CAR Part IX requirements,
CHAPTER 4 OBLIGATIONS OF
THE AERODROME OPERATOR
Aerodrome Certificate Holders shall ensure that they:
 Maintain their safety responsibilities over safety related activities
conducted by those third party organisations;
 Have the power to access and inspect any third party organisations
providing a service to the aircraft operations operating from the
aerodrome including its facilities and records to determine continued
compliance with the relevant requirements through safety audits or
inspections.
 The power to access and inspect shall be included in the contractual
agreement or Aerodrome Condition of use agreement and,
 Are able to impose operating restrictions in the event on non-
compliance with the applicable safety requirements or unresolved
safety deficiencies or concerns.”
 GCAA Requirements

• The GCAA in conjunction with aerodromes will provide guidance to

ground handling service providers to develop safety management
principles (Airside Safety Management, GM No.01)

• If a SMS is developed by the GHSPs, it should correspond to the

size, nature and complexity of the activities.

• the GHSPs to ‘customise’ or adapt their SMS, within the GCAA

framework, to suit their particular type of operation. (CAR Part IX,
Car Part X)

• GCAA AOP ROSI will require personal injuries to be reported through ROSI
by the aerodrome operator (airside)
 Safety Management
1, Safety Policy and Objectives:
Safety accountabilities
System
Management commitment and responsibility
Safety
Appointment of key safety personnel Management
System
Coordination of emergency response planning
Implementation - Plan
SMS documentation

Risk Management
2, Safety Risk Management:

Safety Assurance

Safety Promotion
Hazard Identification

Policy
Safety risk assessment and mitigation
3, Safety Assurance:
Safety performance monitoring and
measurement
Complexity of Operations
The management of change Regulations

Continuous improvement of the SMS

4, Safety Promotion:
Training and Education
Safety Communication.
SAFETY MANAGEMENT SYSTEM
The SMS Journey

Best Practice & Excellence An Effective SMS

SMS Operating and Effective

Capability

SMS Present and Suitable

SMS Development & Implementation

Time
 Examples of GH SMS expectation;

• Effective policies and standard operating procedures developed with

the involvement of the personnel (“who does what, when and how”
for the safe completion of their tasks).

• A proactive method of hazard identification and risk

assessment/management.

• Competent and trained personnel with regular refresher

programmes

• monitoring and reviewing activities and change management

• Creating a positive safety culture

 Safety Performance Monitoring

Establishing Safety Performance Indicators SPIs and Safety Performance

Targets SPTs of the SMS is one of the outcomes of the Safety
Performance Monitoring and measurements process.
 Actual Performance (SPI)

Safety Performance Indicator ALoSP Q3 Q4

Q1 Q2
January- January-
January-March January-June
September December
Runway Incursion
8.17 0.46 3.36 2.24 2.45
(per 100 000 Movements)
Manoeuvring Area Excursion
0.50 0 0.22 0.15 0.22
(per 100 000 Movements)
Damage to Aircraft
5.05 2.54 1.34 0.90 2.90
(per 100 000 Movements)

FOD Causing Damage to Aircraft

1.02 0 0.75 0.75 0.75
(per 100 000 Movements)

ATC-Contributory ASMI
4.52 4.84 5.79 6.14 5.62
(per 100 000 Movements)
ATC-Contributory Level Bust
1.32 0.48 0.95 0.89 0.90
(per 100 000 Movements)

ATC-Contributory Loss of Runway Separation

2.37 0.46 0.45 0.90 0.67
(per 100 000 Movements)

ATC-Contributory Runway Incursion

3.05 0 1.12 0.75 0.67
(per 100 000 Movements)

ANNUAL PERFORMANCE RATING 97%

 Safety performance monitoring
and measurement
a) Leading Indicators – these are metrics that measure inputs to the
safety system to manage and improve safety performance.
b) Lagging Indicators – metrics that measure events that have already
occurred and that impact on safety.
 Interfaces between organizations
GHSPs shall be audited by aerodrome
operators

• Consideration shall be given to:

• A clear and documented approach aimed at achieving safe
operations that is understood by all employees and other
stakeholders with whom they are involved.
• The direct involvement of staff and managers at all levels in
understanding and managing the identified operational risks.
• The ability from this involvement to build a positive safety culture
which promotes open reporting and an ethos of learning from
accidents and incidents.
 GH SMS Manual

• Sets out the SMS policy on safety & reflects the Philosophy of the
company

• Shows how management will discharge safety responsibilities

• It is an information system

• Identifies expected performance standards

– A quality control mechanism (internal reporting system, risk

assessment, etc)

• Basis for audit, both Internal and External

 Safety Risk Management
Risk Management:

• WHAT IS THE HAZARD?

• WHAT IS THE LIKELIHOOD?

• WHAT IS THE SEVERITY?

• WHAT IS THE RISK?

• WHAT IS THE
TOLERABILITY?
 Damage to Aircraft on Stand

Damage to Aircraft Number of Events

Ground Handling Damage 61 (2015)
Ground Handling Damage 52 (2016)
2016 Examples
Foreign Objects 2
Damage by Fueling 1
Struck by Ground 13
equipment
While on the Stand 12
Damage by object 6
 Summary

• Regulation has been amended:

• Ground Handling Service Providers shall have in place a SMS inline

with CAR Part X

• The Aerodrome Operator shall monitor and audit the GHSP SMS to
ensure the continued safe operation of the GHSP

• The Aerodrome Operator shall require all the users of the aerodrome to
comply with the requirements with regard to safety and shall monitor
such compliance.
 Summary (Continued)

• Aerodrome Certificate Holders shall maintain their safety responsibilities

over safety related activities conducted by those third party
organisations;

• Aerodrome Operators have the power to access and inspect any third
party organisations including its facilities and records.

• The power to access and inspect shall be included in the contractual

arrangement.

• Aerodrome Operator shall be able to impose operating restrictions in

the event of non-compliance or unresolved safety deficiencies.

• GCAA AOP ROSI will require personal injuries to be reported through

ROSI by the aerodrome operator (airside)
Thank you