NEPTUNE 4 PRO

firmware update instructions

contents
Updated content and usage guidelines(Must read) ······································ 2
1. Using the fix pack will automatically delete the contents in the task list ····························· 2

2. Do I need to use the fix pack? ················································································ 2

3. Do I need to update the touchscreen firmware? ··························································· 2

Need to use ························································································3

1. USB flash drive (for updating the fix pack and main control board firmware package) ··········· 3

2. TF card (for updating screen firmware) ·····································································3

3. Select the file corresponding to the traceability code:(Must read) ····································· 3

Please confirm before installation: ·························································· 4

1. Confirm that the main control board system can start normally ········································4

2. Make sure the printer disk memory is greater than 500MB ············································· 4

How to use the fix pack:（The operation method has changed） ····················5
Main control board firmware update steps: ·············································· 6
Touchscreen firmware update steps: ······················································· 7
FAQ： ····························································································· 8

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Updated content and usage guidelines(Must read)

The contents of this update include: the fix pack, main control board firmware update package, and
screen firmware update package. After all updates, you need to perform automatic leveling and set
Z-offset again.

1. Using the fix pack will automatically delete the contents in the task list

If you are used to uploading print files on the web side for printing, please note: To ensure that the sys
tem has enough memory to update the fix pack, this update will automatically delete the contents of t
he task list in the local memory. If necessary, please back up in advance.

2. Do I need to use the fix pack?

If your current firmware version of NEPTUNE 4 PRO is earlier than 1.1.2.53, it is recommended to
update the fix pack first to avoid errors due to compatibility issues.

3. Do I need to update the touchscreen firmware?

a. Operate the touchscreen and view the current UI version in 【Settings-About Machine】.

b. View the screen firmware version in the Firmware folder.

If the versions correspond to each other, there is no need to update the touchscreen firmware.

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Need to use

1. USB flash drive (for updating the fix pack and main control board firmware package)

It is recommended to choose the USB flash drive that comes with the machine. If you choose another
USB flash drive, please confirm that it is USB2.0 specification. Some USB3.0 USB flash drives may not
be read normally.

2. TF card (for updating screen firmware)

It is recommended to choose the TF card that comes with the machine. Format it as:
File system (F): FAT32 Allocation unit size (A): 4096 bytes

3. Select the file corresponding to the traceability code:(Must read)

There are two folders (0.8A and 1.2A) in the zip package, and you need to select the corresponding
folder based on the traceability code.
In the lower left corner of the machine:(as shown)
If NEP 4PRO. 234 / NEP 4PRO. 235 is displayed, select the 0.8A folder, otherwise select the 1.2A folder.
Note: Some machines without traceability codes are review models, please select the 0.8A folder.

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Please confirm before installation:

1. Confirm that the main control board system can start normally

The fix pack and firmware package are only available on machines where the armbian system on the
main control board can start normally. If there is any abnormality in the printing, please check the first
FAQ to determine whether the armbian system starts normally.

2. Make sure the printer disk memory is greater than 500MB

If you are used to uploading print files on the web for printing, you need to ensure that the remaining
disk memory is greater than 500MB.

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How to use the fix pack:（The operation method has changed）

1. Turn off the printer and remove the USB flash drive.
2. Copy the "ELEGOO_UPDATE_DIR" folder under the fix pack to the root directory of the USB flash
drive, and check the contents of the folder as shown below.

3. Insert the USB flash drive into the printer

4. Turn on the computer and wait for the automatic reboot to complete.
5. How to confirm that the fix pack is updated successfully: When the fix is successful, files like
'fix_klipper_succssed' and 'fix_tag' can be seen in the USB flash drive update directory.

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Main control board firmware update steps:

This product does not support updating the official Klipper, Moonraker, fluidd, and other servers,
otherwise, the machine will not work properly. If you consider installing more official Klipper plug-ins
on your own and expanding more functions, before that, it is recommended that you get your own
EMMC ADAPTER to avoid reinstallation of the system image to restore the machine when an error
occurs.

1. Make sure the printer is powered on normally (or you can enter the【About Machine】interface)

2. Copy the "ELEGOO_UPDATE_DIR" folder under the firmware pack to the root directory of the
USB flash drive.

3. Insert the USB flash drive into the printer.

4. Control the touch screen【Settings】-【About Machine】, click the arrow below, and follow the

instructions to confirm the update.

5. After the update is completed, wait for the automatic reboot.
6. How to confirm whether the main control board firmware is updated successfully:
7. If you can see a file named ‘update.log’ in the update directory of the USB flash drive, the update
is successful.

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Touchscreen firmware update steps:

1. Copy the files in the touchscreen firmware folder to the root directory of the formatted TF card, as
shown in the picture.

2. Loosen the screws and remove the screen back cover; pay attention to the card insertion direction
and insert the TF card.

3. After unplugging it, plug it back into the screen (or restart the power supply) and wait for the
firmware to be loaded. The firmware loading process and the completed interface display are as
shown in the picture (the touchscreen firmware update takes time: about 90 seconds).

After loading is complete, you must remove the TF card and then restart the machine.

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FAQ：

1、 The method to determine whether the armbian system starts normally is as follows:
a) Log in and access through the debugging serial port. If you can log in successfully, the system
can start normally. If you do not have serial port debugging conditions, you can check
whether the onboard indicator light of the main control board keeps flashing (green light on
and yellow light flashing) after power-on 30 seconds. Generally, if the indicator light keeps
flashing, it means the system is running.
b) If only the yellow light on the main control board flashes (the green light does not light on)
after powering on for 1 minute, the reason may be that the EMMC is not plugged in tightly,
or the system in the EMMC has been damaged. In this case, you need to re-burn the system
image. For the method, please refer to the "Image Installation Method" at the bottom.

2、 "Update failed..." is displayed after following the steps?

a) Some USB 3.0 flash drives may not be read properly. Please use the USB 2.0 flash drive that
comes with the machine or replace it with another USB flash drive.

3、 After updating the firmware, some interfaces cannot jump normally or display the PASS page
when operating the screen?
a) The main control board firmware needs to match the touchscreen firmware. Otherwise,
similar compatibility issues will occur. Please update the touchscreen firmware.

4、 Does this product support users to update to the official Klipper?

This product uses the open source solution Klipper to optimize and improve. Some functions
are incompatible with the official open source klipper and do not support updating to the
official Klipper. If you have updated the official open source klipper through serial port
debugging tools or SSH/modified some configurations in the firmware/expanded some
functions by yourself, some abnormal errors may occur after updating the firmware. Please
describe this situation. The specific operation process is provided so that we can solve the
problem for you after reproducing the problem.

5、 Do I need to re-level after updating the firmware/fix package?

We need to re-auto level the machine and set the Z-offset manually.

6、 How to flash the firmware if it cannot boot normally?

a) Check to ensure that the system can operate normally: Check whether the onboard indicator
light of the main control board keeps flashing (green light on and yellow light flashing)
after powering on for 30 seconds. Generally, the indicator light keeps flashing, indicating that
the system is running.
b) After ensuring that the system can run normally, fix the firmware according to the
instructions of the fix pack; otherwise, the EMMC system disk may be damaged, and you
need to purchase an EMMC adapter to install the system image. For details, please refer to
the "Image Installation Method" at the bottom.

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7、 After updating the new version of firmware, there is a longer preparation time before leveling
and printing?
Based on user feedback, we have added a series of internal detection actions. In the future,
we will optimize the action flow and time of this part again according to the feedback results.

8、 After updating the firmware, will a section of filament be extruded when the printing process is
paused and selected to resume?
This is normal. To maintain the extrusion pressure at the nozzle after resuming printing and
avoid missing too many printed segments during printing.

9、 After updating the firmware, does the nozzle temperature decrease after triggering the filament
breakage detection pause?
This is normal. The default setting is to lower the nozzle temperature after 10 minutes (to
maintain the hot bed temperature and XYZ stepper motor). After clicking resume, it will
automatically heat up to the printing temperature before the pause. This will prevent the
nozzle from being carbonized due to high temperature for a long time, which may even lead
to nozzle clogging.

10、After updating the new firmware, after manually pausing or triggering the filament breakage
detection to pause the printer, the printer does not respond after clicking to resume printing?
After triggering filament breakage detection or manual pause, if no operation is performed
for ten minutes, the temperature of the nozzle will be reduced. At this time, click to resume
printing, the machine will first heat to the temperature before printing and then start
printing. This process takes about 3 minutes.

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NEPTUNE 4 & 4 Pro Image Installation Method

Prepare the tools:

EMMC ADAPTER (Self-purchase)

Remove the EMMC module from the motherboard

Raspberry Pi Imager：https://www.raspberrypi.com/software/

Image Download Site：https://github.com/NARUTOfzr/neptune4_4pro_klipper_images/releases

Overall operation process:

1、 Remove the EMMC module on the main control board
2、 Burn the image (follow the steps of "Burning the Image Steps" below)
3、 Reinsert the EMMC module into the main control board
4、 According to the "How to use the fix pack", update the firmware fix pack of the corresponding
model.

Image installation steps:

a. Install the Raspberry Pi Imager
b. Decompress the downloaded Image compressed package,and get the system Image file with .img
suffix.
c. Connect the EMMC module to the computer and make sure it can be read normally.
d. Open the installed Raspberry Pi Imager.
e. Click [CHOOSE OS], select [Use custom], and choose the system Image file.
f. Click [CHOOSE STORAGE], and select the USB storage device you just inserted
g. Click [WRITE]
h. Wait for the writing and verification is complete.
Tip: After the completion of the verification may prompt the error in the figure, or prompt the
formatting of the disk is normal, remove the EMMC module can be. Note that there are steps below.

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NOTE：

If using Raspberry Pi Imager on Windows 10 with controlled folder access enabled, you will need to
explicitly allow Raspberry Pi Imager permission to write the SD card. If this is not done, the imaging
process will fail with a "failed to write" error.

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