Riverbed Network Observability

Faster troubleshooting through unified visibility

across packet, flow and device metrics

March 2024
 Delivering better user experiences
is getting harder not easier.

2 © 2023 Riverbed Technology LLC. All rights reserved.

 Today’s IT Challenges

Hybrid End Users IT

Work Demand Better Complexity

Orgs searching for Heightened

3 More devices,
new balancing point user expectations deployment models
in work locations and apps

3 © 2023 Riverbed Technology LLC. All rights reserved.

 IT Wants To Deliver on the Digital Experience

• Keep critical applications running

• Ensure employee experience & productivity
• Proactively identify & resolve issues
• Integrate with existing management software
• Buy complete solution, not parts

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 The Riverbed Platform
Optimize user experiences with AI-driven automation

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 Since 2016, the number of NetOps teams that are fully successful has
dropped from 49% to 27%, according to EMA research.

New blind spots

Alert overload Data & tools silos Proactive Shift left
resolution

Struggles against Overwhelming volumes Disparate monitoring Need to reduce reactive Skilled resources are in
increased complexity of data and false alerts solutions inhibit firefighting and improve short supply; IT must do
troubleshooting digital experience more with less

6 © 2023 Riverbed Technology LLC. All rights reserved.

 Network observability refers to a network monitoring
system that collects a complete and diverse set of
network data to provide deep 7 visibility and actionable
insights into the current and future state of a network.
| Market Guide for Network Performance Monitoring, 2022

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 What if you could use network observability to:

1 2 3 4

Ensure IT meets Ensure applications Automate investigations Identify and mitigate

performance ex meet the needs of for faster resolution security risks
pectations the business

8 © 2023 Riverbed Technology LLC. All rights reserved.

 We offer a comprehensive NPM Portfolio
Unified visibility across packet, flow and device metrics

RIVERBED NETWORK OBSERVABILITY

Comprehensive Support for Packets, Flows and Infrastructure

RIVERBED APPRESPONSE RIVERBED NETPROFILER RIVERBED NETIM

Packet Capture and Analysis Enterprise Flow Analysis Infrastructure Management

Networked Applications Interface Utilization & Performance Incident Response

Web Transactions Discovery & Dependency Mapping Configuration Management

SQL Databases Security Forensics Topology Mapping

Unified Communications Hybrid Cloud Visibility Path Analysis

9 © 2023 Riverbed Technology LLC. All rights reserved.

 Riverbed Network Observability

Extracting the value of network data using AI

and automation to dynamically surface
impactful performance and security issues
with the context to resolve them faster.”

10 © 2023 Riverbed Technology LLC. All rights reserved.

 Riverbed delivers value across the enterprise

Network Traffic Application Infrastructure Security Cloud

Analysis Troubleshooting Management Forensics Monitoring
• Bandwidth • Application • SNMP, Streaming • Threat detection • Cloud migration
consumption analysis WMI, Synthetic… analysis
• Threat hunting
• Top talkers • Response time • • Cloud network
analysis
Path analytics • Automated traffic analysis
• WAN interface
• Wireless monitoring
forensic analysis
utilization • TCP/UDP apps • Cloud application
• DNS monitoring
• Dependency • Database • Topology discovery troubleshooting
mapping monitoring • Policy validation • Billable data
• Capacity planning & compliance​ analysis
• Automated • Unified
incident response communications • Configuration
& ticketing parsing

11 © 2023 Riverbed Inc. All rights reserved.

 Riverbed NetProfiler
Full-fidelity Enterprise Flow Monitoring and Analysis

• Bandwidth Consumption
• Understanding bandwidth consumption /
utilization
• Identifying top talkers on network interface
• Capacity planning
• Network Traffic Analysis
• Interface utilization reporting
• Proactive monitoring of DSCP priority tags
• Application Performance
• Integrated, automated packet analysis with
raw packet data
• Discovery and dependency mapping
• Security
• Proactive monitoring of anomalous
behavior (host/port scanning, exfiltration,
brute-force...)
© 2023 Riverbed Inc. All rights reserved.
 Riverbed AppResponse
Packet-based monitoring of all networks, all apps, all the time
• Network Forensics
• 1-second granularity with micro-burst
resolution
• DPI auto recognizes 2500+ apps
• Network and address-layer analysis
• TLS analysis and decryption
• Response time analysis
• Dissembles user response time into
the components of delay
• Rich application analysis
• 80+ TCP and UDP metrics
• Web transaction analysis
• SQL database performance
• VoIP and video quality

© 2023 Riverbed Inc. All rights reserved.

Riverbed NetIM
Infrastructure management, monitoring, and troubleshooting
• Identify performance and configuration issues
leveraging real-time monitoring via
• SNMP, WMI, streaming, syslog, traps, CLI, and
synthetic testing
• Monitor physical, virtual, and software-defined
networks
• VPNs, routers, switches, firewalls, wireless, etc.
• Isolate root cause faster with dynamic thresholds
• Quickly identify devices that are underperforming
or misconfigured
• Drill-down from high-level blended performance
views to application-specific topology maps
• Understand application path as it travels the
network

© 2023 Riverbed Inc. All rights reserved.

 Integrated Network Views in Riverbed Portal

• Integrate disparate data

types into consolidated views
Click to edit Master
• Network, applications, device,
and end user data text styles
• All teams share common
data and metrics
• Blend data across
performance domains
• Reduces conflicting data and
finger pointing
• Improves MTTI & MTTR

© 2023 Riverbed Inc. All rights reserved.

 Apply AI-driven Automation with Riverbed IQ
Intelligent Analytics /
Metrics Automated Investigation Actionable Insights
Problem Detection

• Prioritized
• Filtered
• Includes Context
• Actionable
Packets
Flow
SNMP EUE

16 © 2023 Riverbed Technology LLC. All rights reserved.

 Automate
Key Use
Cases

Automate Guided Security Forensics

Incident Response Automation

Intelligent Logic-Driven Automated

ServiceNow Ticketing Desktop Remediation

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 Riverbed Network Observability Differentiators

1 2 3 4 5
Full-Fidelity Apply Intelligence to Automate Codify Expert Focus on what’s
Data Problem Detection Investigations Knowledge important

Employ end-to-end Leverage AI/ML to Use automation to Reduce risk and enable Solve problems faster
network data for correlate and identify handle the scale and all IT teams to solve to keep users
complete visibility accurate insights that complexity of today’s more problems without productive
optimize business IT environments escalations
productivity

18 © 2023 Riverbed Technology LLC. All rights reserved.

 How we’ve helped others. How can we help you?

Faster Incident Infrastructure Change

Management Management
7x improvement in MTTR Reduced CapEx by 3M+

Business Continuity Cloud Migration

No downtime in 2 years Optimize traffic to reduce costs

Reduce Security Risks

Preserve packets to investigate
millions of security incidents

19 © 2023 Riverbed Inc. All rights reserved.

Global Credit Union
18th largest credit union in the United States
Challenges
• Lack of end-to-end visibility
• Unable accurately baselines and improve performance
• Trouble isolating problems with slow critical incident resolution
Solution
• Riverbed NPM & DEM
• Riverbed IQ unified observability
“We can have proactive engagements,
Result where we say, let’s start repairs on
Tuesday at midnight instead of during
• Extensive monitoring dashboards to oversee critical applications across its the day so we don’t impact
72 locations daily operations.”
• Increased security, stability, and performance for a stable, high performing Doug Horner,
member experience SVP IM Operations
• Reduced incident counts by 150-200 per month with auto remediation, Global Credit Union
saving 30 minutes IT time per incident
© 2023 Riverbed Inc. All rights reserved.
Artelia
International engineering company
• Challenge
• Lack of end-user experience visibility affects productivity
• Requirement to proactively identify and resolve performance
issues
• Increased number of cyber attacks
• Solution
• Riverbed DEM
• Riverbed NetProfiler, Riverbed Portal “Having suchsuch
a strong partnership with with
“Having
• Results
a strong partnership
Riverbed to support
Riverbed that conversation
to support and
that conversation
reassure our customers
and reassure their data is
our customers safedata
their and is
• Consistent and effective support to end users thesafe
service
andis the
available 24/7
service is is mission-critical
available 24/7 is
• Improved issue detection and resolution, bolstering the support for mission-critical
us.” for us.”
teams’ capacity and improving productivity
• Improved visibility and security even as employees work from Antoine
Antoine Labrosse
Labrosse
home Chief Digital
ChiefOfficer
DigitalatOfficer
Artelia
Artelia.

© 2023 Riverbed Inc. All rights reserved.

DTCC
Global Financial Services Leader
• Challenges
• Long MTTR for issues affecting the business or user experience
• Need visibility into network and application performance—on-premises
and in the cloud – for diverse IT teams
• Reduce costs associated with network and application monitoring
• Solution
• Riverbed NPM

• Results ““Our ability to troubleshoot network

problems increased substantially with
• Accelerated MTTR by 7x, improving user experience Riverbed Riverbed NPM solutions.
• Reduced licensing, support, and labor costs by $3+ million by replacing Proactive troubleshooting avoids the
redundant solutions with more effective solutions painful phone calls and attention that
come from network problems.”
• Improved collaboration across IT teams
Network Tools Architect
Financial Services Co.

© 2023 Riverbed Inc. All rights reserved.

Thank you!