RFP-DSS Opex - 31082024

Request for Proposal for Selection of Service Provider for Providing
DSS (Digital Signage Solutions) under OPEX model
TENDER No. CO:DP&TB:DSS-RFP:2024-25:01 dated 31-08-2024
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RFP for Selection of Service Provider for Providing Digital
Signage Solutions to Central Bank of India
List of abbreviations
DSS Digital Signage System
EMD Earnest Money Deposit
PAN Permanent Account Number
GSTN Goods and Service Tax Number
PBG Performance Bank Guarantee
GOI Government of India
Meity Ministry of Electronics and Information Technology
DD Demand Draft
GST Goods & Services Tax
ISO International Standards Organization
TO Technical Offer
LOI Letter of Intent
LD Liquidated Damage
MAF Manufacturer Authorization Form
ZO/RO Zonal Office/ Regional Office
RFP Request for Proposal document
OEM Original Equipment Manufacturer
SLA Service Level Agreement
NDA Non-disclosure Agreement
AMC Annual Maintenance Contract
TCO Total Cost of Ownership
VAT Value Added Tax
GST Goods and services Tax
CMT Central Monitoring Tool
MoU Memorandum of Understanding
DMP Digital Media Player
CMT Content Management Tool
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Index
The products and services required, bidding procedures, contract terms and conditions are
prescribed in the RFP. The Bidding Documents include:
(a) PART 1 - Invitation to Bid (ITB)…………………………………………...…4

(b) PART 2 – Disclaimer……………………………….…………………………….. 7
(c) PART 3 – Instructions for Bidders (IFB)……………………………….....8
(d) PART 4 - Terms and Conditions of Contract (TCC)………………….46
(e) PART 5 - Technical & Functional Specifications (TFS) ……..........80
(f) PART 6 - Bid Forms, Price Schedules and other forms (BF)……..93
(g) PART 7 – Schedule of Dates, Amounts, etc. (SDA)………………….135
This document is meant for the specific use by the Company / person/s interested to participate
in the current tendering process. This document in its entirety is subject to Copyright Laws.
Central Bank of India expects the bidders or any person acting on behalf of the bidders strictly
adhere to the instructions given in the document and maintain confidentiality of information.
The bidders will be held responsible for any misuse of information contained in the document,
and liable to be prosecuted by the Bank In the event that such a circumstance is brought to the
notice of the Bank. By downloading the document, the interested party is subject to
confidentiality clauses.
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PART 1: INVITATION TO BID

Name of the Company Central Bank of India
Bid Ref No. Central Bank of India, Tender No.
CO:DP&TB:DSS-RFP:2024-25:01 dated 31-08-2024
Date of Availability of RFP 31-08-2024
document for
downloading from the
Bank’s website
Cost of the tender Rs. 5,900/-
document (Rupees Five thousand nine hundred only)
(Non –Refundable)
EMD (Earnest Money Rs.25,00,000/- (Rupees Twenty Five Lakhs only)
deposit) Amount
Last date of submission of 09-09-2024 by 12:00 NOON
Pre-bid Queries
Pre-bid meeting with 18-09-2024 at 03:00 PM
Bidder on queries raised
Last Date and Time for 04-10-2024 at 03:00 PM
receipt of Bids
(Commercial & Technical)
Date and Time of opening 04-10-2024 at 03:30 PM
of Technical Bids.
Place of Opening of bids Digital Payments & Transaction Banking Department,
/pre-bid Meeting 1st Floor, MMO Building, Homi Modi Street,
22, Fort Mumbai – 400 023.
Address for Assistant General Manager (DPTB)
Communication Digital Payments & Transaction Banking Department,
1st Floor, MMO Building, Homi Modi Street,
22, Fort Mumbai – 400 023.
Contact Name, Telephone Mr. Saumy Navit Mr. Muraleedharan EC
Number and Email 022-49197332 022-49197340 /022-49197399
[email protected] &
[email protected] [email protected]
Website: www.centralbankofindia.co.in
Tender Download Page: https://www.centralbankofindia.co.in/en/active-tender
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1. Background
Central Bank of India is one of the leading nationalized Banks of the country, has a national
presence through a widespread network of more than 4500 network of branches, offices
spread across the length and breadth of country. All the bank branches are under Centralized
banking Solution. It also has a wide network of more than 4085 ATM(s) spread across the
country. Bank has completed 113 years of its service to the Nation and its millions of satisfied
customers with technology oriented bouquet of user friendly services and in the field of IT we
are known for providing new innovative and customer friendly services.
The Bank also has specialized branches catering to the specific needs of Retail customers,
Industrial units, corporate clients, Forex dealers, Exporters and Importers, MSME and
Agricultural sector. The Bank has sponsered 2 Regional Rural Banks (RRB).
Bank has implemented Core banking Solution B@ns24 in all its 4500 plus Branches from Tata
Consultancy Services Limited. In addition to this, various other systems/platforms are
available for applications like Payment Systems, Treasury Operations, SDR, Financial
Inclusion, HRMS etc. At present more than 78% of Banking customer transactions are
through digital mode using RTGS, NEFT, NACH, Internet banking, Mobile Banking, UPI, IMPS,
UPI-BHIM, Online Debit/Credit Cards, etc.
2. Objective
The Bank has decided to float this RFP to achieve the following objective:
a. Bank intends to select a capable and experienced Bidder who can Supply,
Install and Maintain the Digital Signage Solution on OPEX/RENTAL Model as
per the scope of work and as per terms and conditions as outlined in this
RFP.
b. To have empanelment of a qualified & competent Bidder, through an open

tendering process.
3. Schedule of Bid submission / Address for communication

The Bid Document be downloaded from Bank’s Website
https://centralbankofindia.co.in/en/active-tender and the bid should be submitted to
the office of Central Bank of India , Digital Payment & Transaction Banking Department, 1st
Floor, MMO Building, Homi Modi Street, 22, Fort Mumbai – 400023.
Please note that all the information desired needs to be provided. Incomplete
information may lead to rejection.
All Bids must be accompanied by Bid Security (EMD).
A refundable bid security of Rs. 25,00,000/- to be paid by means of a Bank Guarantee /

demand draft / pay order favouring “Central Bank of India” payable in Mumbai to be
submitted along with the technical bid. The cost of the tender document is Rs.5,900/-
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(Rupees Five Thousand Nine Hundred only) and the same may be paid at the time of pre-
bid meeting or along with the technical bid in a separate envelope.
Bank reserves the right to change the dates, timings mentioned above or elsewhere
mentioned in the RFP, which will be communicated by placing the same as
corrigendum under Tender section on Bank’s web-site. No separate intimation of such
changes will be done. Bidders are required to keep themselves updated from the web-site
of the bank.
Definitions
In this Contract, the following terms shall be interpreted as described below:

 “Supplier”, “Successful Bidder”, “Bidder”, “Vendor” is the successful Bidder who has
been determined to qualify to perform the Contract satisfactorily, and whose Bid has
been determined to be substantially responsive, and is the lowest evaluated Bid.
 “The Services” means those services ancillary for providing DSS services and other
such obligations of the Supplier covered under the Contract;
 “TCC” means the Terms and Conditions of Contract contained in this RFP.
 “The Contract Price” means the price payable to the Bidder under the Contract for the
full and proper performance of its contractual obligations.
In case of a difference of opinion on the part of the Bidder in comprehending and/or

interpreting any clause / provision of the Bid Document after submission of the Bid,
the interpretation by the Bank shall be binding and final on the Bidder.
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PART 2: DISCLAIMER
a) The information contained in this Request for Proposal (RFP) document or information
provided subsequently to bidder(s) whether verbally or in documentary form by or on behalf
of Central Bank of India (Bank), is provided to the bidder(s) on the terms and conditions
set out in this RFP document and all other terms and conditions subject to which such
information is provided.
b) This RFP is neither an agreement nor an offer and is only an invitation by Bank to the
interested parties for submission of bids. The purpose of this RFP is to provide the
bidder(s) with information to assist the formulation of their proposals. This RFP does not
claim to contain all the information each bidder may require. Each bidder should conduct
its own investigations and analysis and should check the accuracy, reliability and
completeness of the information in this RFP and where necessary obtain independent
advice. Bank makes no representation or warranty and shall incur no liability under any
law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP.
Bank may in its absolute discretion, but without being under any obligation to do so,
update, amend or supplement the information in this RFP.
c) This is not an offer by the Bank but only an invitation to bid in the selection process
initiated by the Bank. No contractual obligation whatsoever shall arise from the RFP process
until a formal contract is executed by the duly authorized signatory of the Bank and the
Bidder.
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PART 3: INSTRUCTIONS FOR BIDDERS (IFB)

TABLE OF CLAUSES
Clause Clause
No. Topic No. Topic
A. Introduction D. Submission of Bids
3.1 General 3.18 Sealing and Marking of Bids
3.2 Scope of Work 3.19 Deadline for Submission of Bids
3.3 Eligibility Criteria 3.20 Late Bids
3.4 Consortium 3.21 Modification & Withdrawal of Bids
3.5 Cost of Bidding. E. Bid Opening and Evaluation
B. Bidding Documents 3.22 Opening of Bids by the Bank
3.6 Content of Bidding Documents 3.23 Clarification of Bids
3.7 Amendment of Bidding 3.24 Preliminary Examination
Documents
C. Preparation of Bids 3.25 Evaluation of Bids
3.8 Language of Bid 3.26 Opening of price Bids
3.9 Documents comprising the Bid 3.27 Bidders Presentation /Site Visits /
Service Demonstration/POC
3.10 Bid Form 3.28 Project Timeline
3.11 Bid Prices 3.29 Period of Contract
3.12 Bid Currencies 3.30 Contacting the Bank
3.13 Documents establishing Bidder’s F. Award of Contract
Eligibility and Qualifications
3.14 Documents establishing eligibility 3.31 Post qualification
of products & conformity to Bid
Documents
3.15 Bid Security 3.32 Award Criteria
3.16 Period of Validity of Bids 3.33 Bank’s Right to Accept Any Bid and to
Reject Any or All Bids
3.17 Format and Signing of Bid 3.34 Notification of Award
3.35
3.29 Signing of Contract
3.36 Other
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PART 3: INSTRUCTIONS FOR BIDDERS (IFB)
A. Introduction
3.1 General
Bank wants to engage a bidder for Supply, Installation and Maintenance of
Digital Signage Solution on OPEX/RENTAL Model.
In connection to this, Bank invites sealed offers (‘Eligibility cum Technical
Proposal/Bid’ and ‘Commercial Proposal/Bid’) for selection of Bidder as per
Bank’s requirement and in compliance with the Terms & Conditions,
Specifications and Scope of Work described in this document.
This request for proposal document (‘RFP document’ or RFP) has been prepared
solely for the purpose of enabling Central Bank of India (‘Bank’) to shortlist the
bidders interested for supply, installation and maintenance of aprox. 4650
Digital Signage Solutions (DSS) & Services at Banks branches/offices across
the country on Operating Expenditure (OPEX/RENTAL) Model where all the
displays, software and hardware are owned maintained and operated by the
bidder and Bank pays a monthly rental amount for the same. Hence, bidders are
required to quote the rental charges for the items mentioned and charges for
various services as mentioned in this document.
The initial contract to install and maintain the DSS the will be for the period of 5
years from the date of signing of the contract / SLA, subject to yearly
performance review for satisfactory performance of the Bidder. The tenure of
contract can be extendable on same terms and conditions for 1+1 year at the
discretion of the Bank. Site identification for such solution will be solely at the
discretion of the Bank.
Further, in the case of additional requirements desired by the Bank during the
contract period, over and above the quantity mentioned, the maximum order
which the Bank can place would be an addition of 5% of the quantity for which
contract is placed at its absolute discretion from the selected Bidder/s at the
prices quoted in response to this RFP.
The RFP document is not a recommendation, offer or invitation to enter into a
contract, agreement or any other arrangement, in respect of the solution. The
provision of the solution is subject to observance of selection process and
appropriate documentation being agreed between Bank and the successful
bidder as identified by the Bank, after completion of the selection process as
detailed in this document.
This RFP includes statements, which reflect various assumptions and

assessments arrived at by the Bank in relation to the Project[s]. Such
assumptions, assessments and statements do not purport to contain all the
information that each bidder may require. This RFP may not be appropriate for
all persons, and it is not possible for the Bank, its employees or advisors to
consider the investment objectives, financial situation and particular needs of
each party who reads or uses this RFP. While all care has been taken to keep the
assumptions, assessments, statements and information contained in this RFP as
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relevant, complete, accurate, adequate and correct, it may not be taken as final.
Each bidder should therefore, conduct its own investigations and analysis and
should check the accuracy, adequacy, correctness, reliability and completeness of
the assumptions, assessments, statements and information contained in this RFP
and obtain independent advice from appropriate sources
 Notwithstanding any other provision herein, Bidder participation in this process is

voluntary and at Bidder's sole discretion. Bank also reserves the right at its sole
discretion to select or reject any or all Bidder(s) in this process and will not be
responsible for any direct or indirect costs incurred by the Bidders in this process.
Errors and Omissions
 Each Recipient should notify the Bank of any error, omission or discrepancy found in
this RFP document. Notification should be made to Banks’s contact details provided in
RFP document.
Acceptance of Terms
 The purpose of this RFP is to provide necessary information to the potential Bidders,
who qualify and intends to submit their response to the RFP. Though the RFP has been
prepared with sufficient care and diligence with an endeavor to provide all required
information to the potential Bidders, however the potential Bidders if require more
information than what has been provided in the RFP, in such cases, the potential
Bidder(s) may seek additional information/clarification required from Bank. Bank
reserves the right to provide such additional information/ clarification at its sole
discretion either one to one basis to the bidder or clarify it to all the potential bidders
as deem fit. In order to respond to the RFP, if required, and with the prior permission
of Bank, each Bidder may conduct their own study and analysis, as may be necessary,
at their own cost and expense ensuring they adhere to the timelines mentioned in the
RFP. No additional time will be provided to Bidders to undertake analysis or study.
 Bank makes no representation or warranty and shall incur no liability, whatsoever,
under any law, statute, rules or regulations on any claim by any bidder or any
potential Bidder may make in case of failure to understand the requirement and
respond to the RFP.
 Bank may, in its absolute discretion, but without being under any obligation to do so,
update, amend , replace, modify or supplement the information given in the RFP and
specify additional requirements or cancel the RFP at any time without assigning any
reason thereof and without any prior notice.
 The recipient of the RFP must apply its judgment, care and conduct its own
investigation and analysis regarding any information contained in the RFP document
including but not limited to the scope of work, Deliverables and time lines, etc. It is the
Bidder’s responsibility to:
 Properly understand and examine the RFP;
 examine all other information available on reasonable inquiry relevant to the risks,
contingencies and circumstances affecting its response;
 satisfy itself as to the completeness, correctness and sufficiency of its response;
 A recipient will, by responding to the Bank’s RFP with a submission, be deemed to
have accepted all the Terms & Conditions as stated in this RFP document in totality
without any condition whatsoever.
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3.2 Scope of Work

Scope of Work
The Bidder should follow a suitable methodology for delivering the requirements of
the RFP over the tenure of the contract.
The detailed scope of works for Digital Signage System as under:
SCREEN AND SOLUTION ON OPEX

1. Bank intends to deploy approx. 4650 Digital Signage Systems (DSS) with
signage central server, display units, external media player with Ethernet,
cables for connection on OPEX/RENTAL model which will receive the
information (static display streaming as well as video clips) from the central
software solution on real time basis at various locations/ premises like
Central Offices, Regional Offices, Zonal Offices, Branches etc. across pan India
identified by Bank.
2. Information that has to be displayed on the screens would be created

centrally by the Bank and the system will have the capability to broadcast
the information from a centralized locations (Central Office & Zonal Offices)
The provision of displaying different content to different regions or group of
devices which can be published and managed from centralized locations
(Central Office & Zonal Offices)
3. The connectivity medium would be Intranet. Supply & Installation of

connecting wires and devices to enable connectivity between screen and
server(DC/DR) would be the responsibility of the bidder.
4. Connecting the Screens to the Digital Signage Server and publishing content
onto screens as directed by the bank.
5. Providing Enterprise grade, Server based Digital Signage with proper uptime
(above 99%) of the server. Bank desires to have a very high uptime of
services with extremely low breakdown / downtime in the solution and the
turn-around time for repair and maintenance must be minimum
6. Providing Content Management service for all the screens.
7. Providing on-site support for the screen and the solution for 5 years.
Providing on call and field support where required to take care of any
disruption in operation of the Digital Signage Network. Providing periodical
reports and insights on the contents displayed, screen time, performance,
uptime, downtime of each independent unit etc. as required by the bank.
Providing on-line real time health/usage status of each machine and the
bidder to provide for a web based portal for lodging / raising trouble ticket
with asset tagging for each machine. Besides the web based trouble ticketing
system, we expect the bidders to clearly indicate the fault resolution process
including the process for lodging complaints for break downs or other
problems encountered by branches in the functioning of the Digital Signage
Solutions.
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8. The selected bidder shall take total responsibility for supply and installation
of screens and successful deployment of end-to-end solution, operation,
maintenance and monitoring of Digital Signage System (DSS) on
OPEX/RENTAL model for a period of 5 years on a Monthly rental basis with
effect from the date of project sign off. Removal and return of Screens and
media player from the branches at the end of the contract period.
9. Buyback of old DSS already installed, as per the terms & conditions
mentioned in this RFP. Bidder requires to buyback old DSS as part of
replacement by new DSS. Bidder should mention the buyback price in the
commercial proposal. The buyback value given by bidders would be
considered for determining the TCO of the tender.
10. Bank is looking for a bidder who is required to Supply, Installation,

Customization and Commissioning & Maintenance of approx. 4650 Digital
Signage solution as per specification mentioned. The DSS should be under
OPEX/RENTAL Model, the total infrastructure including network equipment
is to be managed by bidder at Bank premises on quarterly rental basis.
11. Bank shall at its sole discretion exercise its right to continue for further
period of Two years (1+1 year). Installation of DSS would cover all centres
i.e. Metro, Urban, Semi Urban and Rural areas across country. Bank reserves
the right to change the number of DSS to be deployed in zones at any time, at
its sole discretion. The bidder/ applicant should be ready and have the
capacity to implement the Project across the length and breadth of the
country. The Bank may increase or decrease the number of DSS to be
deployed during the period of the contract within the ordered quantity of
4650 (with a provision to order addition of 5 % of the quantity).
12. Bank at its discretion may re-allot, interchange or withdraw the scope of
work defined in the RFP from assigned Zones or geography to the successful
bidders during the currency of the contract, in view of the business
requirements or if the performance of the bidder is not as per SLAs defined
or the concerned bidder’s infrastructure is not supportive in any particular
geography. Bank shall not pay any amount for takeover / migration of the
sites or any resultant expenses. All costs related to such takeover / migration
shall be borne by the outgoing bidder in such eventualities.
13. Successful bidder should be capable to deploy and Manage Services of DSS
under the contract immediately. They should also have a clear action plan to
ramp it up to deploy/handle number of machines given to them. The
responsibility of collecting all the required information and customization to
communicate with the Regional/Zonal office shall be with the successful
bidder and must be carried out by the successful bidder without any
additional cost to the Bank. Cost of licenses/software/ hardware/ services
required to run the project will be borne by the successful bidder.
14. The bidder shall also provide documentation as required by Bank and
provide post installation support service. The entire scope of work must be
completed in all respects and made usable as per Banks requirements. Also,
the bidder should bid for and provide the entire end-to-end solution as a
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whole and not for any parts thereof in a piecemeal fashion. The bidder
should account for and include costs of any hardware, software and service
components which constitute the complete solution irrespective of whether
they are included here or not. The comprehensive scope of work is as
mentioned below
NOTE:
a) The detailed specifications are furnished in Annexure – A.
b) The bidders are required to propose an appropriate solution ensuring

compatibility of all hardware and software components.
c) All necessary cables, connectors, power adapters etc. will also be supplied by
the bidder along with the displays.
d) The Commercial bid should be all-inclusive and should account for all the
materials, services, accessories, incidentals, licenses etc. necessary to deploy fully
functional Digital Signage at the locations mentioned in by the bank in quantities as
mentioned irrespective of whether they are explicitly mentioned in this RFP.
In order to deliver the above, the scope would include:
A) Business/Functional Functionalities
o Bidder is responsible for procurement, installation and maintenance of DSS

across the length and breadth of the country as per Banks business
requirement at on-site and E-lobbies as per the Technical Specifications
mentioned in this RFP document. The DSS should be maintained by the Bidder
for the full 5-year contract period.
o Maintenance of all DSS equipment’s is the responsibility of the Bidder which

includes support/repair/replace/shifting/maintain all parts of the equipment’s
in order to keep the system running efficiently.
o Display all electronic advertisement and/ or informational content decided by
the bank time to time as case may be across all the display kept at bank's
branches / offices or other location identified by bank for the purpose.
o The bidder shall be responsible for mounting the display at each branch/office
either as wall-mounting if wall space is available or stand mounting. All
accessories have to be provided by the bidder. Power point at sites for
installation of Digital signage unit is required to be undertaken by bidder.
Bidder should install concealed Power Points.
o Intranet Connectivity should be secured wired using latest technology of higher

standards wherever is applicable.
o The content stored in central servers should be stored locally in India based as
per banks IT/IS security.
o Generate necessary audit-trails and dashboard/ analytics to monitor
performance on SLA parameters.
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o Maker checker functionality should be available to upload the contents with

audit trail.
o Facility to live broadcasts of bank’s official contents telecasted from bank’s
Corporate office on all DSS.
o Network fine-tuning, patches/IOS /OS/Firmware updation, any other up
gradations etc. should be done by the bidder.
o Bank reserves right to request diversion of machines from one site to another
either in transit or yet to be dispatched except for diversions from non- entry
/road permit state sites to states that require entry /road permit. If any such of
up to 100 machine are yet to be shipped or are in transit the bidder shall bear
the entire expenditure incidental to such diversion. For any machine delivered
and installed at the initial location Bidder should undertake the shifting of
signage units upon request from the bank. The shifting will include all work
incidentals to shifting including dismantling, packing, loading, unloading,
unpacking and transportation and satisfactory reinstallation at the new site.
The shifting charges to be borne by the bidder.
B) Deployment of DSS Units
o The Service Provider shall deploy DSS unit, media player, power adaptor with
connecting wires at every Bank designated location. The Bank shall issue
suitable instructions to the location owners to allow the designated personnel
of the Service Provider access to install the DSS unit.
o The Bank will also instruct the Branch official to acknowledge the deployment
of Screen and media player at the designated location by signing and stamping
the Installation Report with details of the Location, Location contact person
who is responsible for switching ON & OFF the Digital Signage Screen.
o The Bidder shall provide training and instruction to the designated branch
personnel on how to switch ON, OFF and report problems with the Digital
Signage Service at the Location.
o The signed & stamped copy of the Installation Report in case of new
installation will be submitted to the bank by the Service Provider as a proof of
Installation. The date of installation as recorded on the Installation Report
shall be the Start Date for the application of the Service Fee in relation to the
DSS deployed at the designated location.
o In order to secure media player, it is to be placed inside a metal jacket
wherever possible mounted on the wall or secured in other suitable ways to
prevent unauthorized access.
o In case there is any problem with any of the DSS unit report the same to the
Bank and take necessary curative action with coordination with the ISP in
order to make the DSS live as per the Service Level agreed upon elsewhere in
this Agreement.
C) Content Display
o The supplied system should be capable of displaying multiple formats of video
and graphics like but not limited to MP4, AVI, MKV, FLV, MOV, PPT, PPTX, PDF,
jpeg, png etc.
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o The system should be capable of dividing the display screen into various
segments so that content can be displayed on each segment independently.
o Ability to form various groups of displays/DSS units based on various criteria

like but not limited to geography, customer-segment, etc. The formation of
groups is to be non-exclusive where the same display is part of multiple
groups, appropriate conflict resolution algorithm must be in place to resolve
conflicts.
o The system should provide option to either schedule content or display it
immediately.
o The content should be stored locally in the DSS unit device so that it can
s function in low/no bandwidth.
o The contents are to be administered from both banks corporate offices as well
as control delegated to Zonal offices. Location to be decided by the bank from
time to time. The system should provide the capability to administer (choose
what and how to display) both centrally and through Zonal Offices.
System should be capable of live video streaming facility ( through Webex

using Bank’s Intranet) if Bank requires the same.
D) Media Player
o Preloaded with Player Software
o Preloaded with suitable operating system supported by the proposed Digital

Signage Software. OS should be able to handle all types of media and all the
functionalities mentioned. The cost for OS license, upgrade, etc. for entire
duration of the project has to be included. Windows/ Android/ Linux
/SOC(Must be supported by the proposed Digital Signage Software)
o Preloaded with client component of Digital Signage Software
o Loaded with required driver for the proposed Data Card device
E) Help/Support Desk Requirements

o 12 * 7* 365 days per year except national holidays, online support facility (09
AM to 06 PM) including auto call logging mechanism.
o Maintenance, Repair, Rectification of DSS Server, DSS Display, Media Player &
Power Adaptor and Wires shall be the responsibility of the Service Provider
and the Bank shall pay no additional cost for the same for such maintenance.
In case the Service Provider is not able to rectify the problem with any of these
equipment for any reason, the equipment shall be replaced by the Service
Provider at no extra cost to the Bank.
o Deploy at least one trained personnel for 1000 machines each (hereinafter
referred to as “Resource Person”) on roll of the bidder and to be placed at the
Banks office/premises decided by bank for providing Content Management
Services, Monitoring the Digital Signage Network, Troubleshooting,
Coordinating Defect Rectification, Providing Reports on the performance of
the Digital Signage Server and any other relevant tasks that the Bank requests.
The timing of the support engineer can be staggered as per the requirement of
the Bank
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o The expected time of response and resolution should be average 60 minutes

per call and 4 hours respectively.
o Escalation process should be in place for unresolved issues

o Bidder support staff should be well trained to effectively handle queries raised
by the Bank customer / employees etc.
F) Web portal for Monitoring
o The Service Provider should be able to remotely reconfigure, maintain and

monitor all digital signage hardware and software components at regular
intervals and provide health reports as per Bank guidelines. This should
include switching on and off of the equipment on a daily basis at stipulated
times.
o The Service Provider shall provide dedicated web based portal to Bank that
enable Bank to provide real time monitoring of sites enabling
branches/controlling offices to lodge complaints of failure breakdowns etc.
and monitor status.
o Web based portal should be capable to provide status of Up/down sites with
individual equipment age wise.
o Bidder may also require to integrate with Bank’s other vendors.

o There should be a provision for sending email and SMS containing fault
information to respective custodian of digital signage units, in case it’s not
working.
o Tickets should be automatically raised instead of waiting for manual raising of
tickets in case of non-working of DSS unit and tracking of status of the raised
ticket to be made available.
o To provide live view of sites in web portal which change on rotational basis.
o To provide different type of reports in the portal.
o To be able to generate the penalty calculation report, if required by the Bank.
o Bidder to provide a Web portal to Manage signage application wherein one

should be able to get real-time, relevant and informative content with digital
signage application and be able to monitor the signage network. Field
engineers to register screen, monitor health and do basic troubleshooting
from their mobile device.
o Bank will give the Display content to the vendor with schedule time for
starting display through the proposed portal. Vendor has to upload the display
content provided by the Bank and update the time in the portal.
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G) MIS Report Generation requirement

o Able to provide User-defined / Customization reports as decided by bank from
time to time without any additional costs to bank.
o The bidder will ensure to provide Management Information systems (MIS)
reports as per the Bank’s requirement on a weekly/monthly basis. Bank
should be able to know the health and usage status of display units installed at
all locations.
o Preventive Maintenance report: Service Provider should submit preventive

maintenance report duly signed by branch official (in case of onsite)
(Quarterly).
o Uptime Report of System: Service Provider should provide uptime report of

DSS system to the Bank on (weekly/monthly/quarterly).
o Site Audit report: Service Provider should provide site audit report having
details of all assets deployed by the Bank at site (Monthly/quarterly).
o The MIS reports will be generated in the central server for digital signage
solution. Any application required for MIS generation as per the Bank’s
requirement should be provided by the bidder.
o Any other report as desired by bank: Service provider should provide

customized reports and dashboards as per the requirement of the Bank with
any subsequent modifications as may be required due to changing necessity
without any recourse of any cost revision.
o Content upload/Content play back report/summary
o Billing reports should be generated, and Respective official should able to
verify online by providing the dashboard.
o Downtime reports
o SLA reports (call logged and closed) and sign-off by branches
o Bidder should have ability to generate MIS reports periodically for example:
Volume of calls / per day, resolution % per day etc.
H) Performance Requirements
o DSS should be always up with high availability during the branch banking
hours/timing. The services should not be down for more than 4 (Four) hours
and issue should be resolved within 24 hours.
I) Relocation of equipment
o In case of relocation of equipment from one premise to another, the bidder

will arrange decommissioning of the equipment, transport equipment and re-
install at the new location without any additional cost to bank.
o The cost of the relocation must be included in the Operation, Maintenance and
Technical support service charges to be quoted by the bidder. Due to
administrative and business requirement, Bank may shift the site location.
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Bidder need to shift and install the digital signage Unit at new location within 1
week from the date of instruction.
o The Bank intends to re-install DSS at existing locations or that is in close

proximity (within 10 KM radius) to the existing locations or any other
potential location decided by Bank as per business requirement. In case of
shifting/closure of any site, entire expense for shifting/closure related activity
will be borne by the bidder.
J) Scalability Requirements
o The services should be scalable as per Bank’s future requirement to extend in
branches at other locations/sites.
o The Hardware proposed should be sized initially for 5000 machines with
further scalability to accommodate more number of machines in future.
o If at any stage during these five years, the performance degrades due to any
reason, the bidder shall be responsible for taking corrective steps with respect
to Software up gradation, customization etc. without any additional cost.
K) Regulatory requirements/Compliance with Bank’s IS Security policy

o Responsibilities for data and contents and application privacy and
confidentiality.
o Responsibilities on system and software access control and administration.
o Custodial responsibilities for data, software, hardware and other assets of the
Bank being managed by or assigned to the Bidder.
o Physical Security of the facilities.
o Password Policy of the Bank Data Encryption/Protection requirement of the
Bank.
o All requisite licenses for the software etc. should be made available to the Bank
by the bidder.
o Solution should comply with bank’s IT/IS policy and applicable
regulatory/statutory compliances.
o Certificate from Cert-In empaneled bidder for assurance in IS perspective as
per bank’s IS/IT policy. It needs to be submitted by service provider at a
frequency which will be as per bank’s IS/IT policy and communicated to
successful bidder.
L) Preventive Maintenance
o Bidder shall carry out preventive maintenance (including but not limited to
inspection, testing, satisfactory execution of all diagnostics, cleaning and
removal of dust and dirt from the interior and exterior of the equipment and
necessary repairing of equipment) at least once in a Quarter to ensure that the
equipment is in efficient running condition. Reports for the same must be
submitted to Bank and also present in the MIS so that the same can be
monitored upon.
o Preventive Maintenance will include replacement of worn-out parts, checking

through diagnostic software etc. Worn out parts should be
replaced/repaired/rectified within a maximum period of 24 hours from the
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time of fault occurrence. No charges will be borne by the bank in case the
preventive maintenance is not carried out as per the stipulated conditions.
o In case equipment is taken away for repairs, the Service Provider shall provide
a standby equipment (of equivalent configuration), so that the work of Bank is
not affected.
o The Service Provider shall keep sufficient quantity of spares as stock during
the warranty period at their support office across the country.
M) Insurance
o Necessary insurance, including but not limited to fire, burglary etc., has to be
obtained by the bidder for their devices/ equipment/ services etc. deployed in
the bank or their location. No extra cost will be paid by bank.
N) Sample Solution
o The successful bidder should provide One DSS of same configuration/features

as a test DSS to the Bank, which will be shifted to address advised by Bank
after successful testing, without any extra cost to bank. For review prior to
issuance of purchase order. Installations can only be carried out by the bidder
after successful review of the sample solution by Bank. Every component of
the sample solution should be exactly the same as that of the proposed
solution.
o The bidders are preferably required to arrange the demonstration at

Central Bank of India office in Fort, Mumbai
o The bidder has to give a demonstration of their proposed product at their cost.
This will be a part of technical assessment to ensure compatibility with bank’s
systems/requirements.
O) API Integration/Advanced Features

o Should support various forms of API integration with Banks data sources,
automation and business flow.
P) Buyback of Old DSS

o Bidder should remove the old DSS and External Media Player as per buyback
rate finalized through this RFP. The selected Bidder should offer best rate to
buyback 1000 old DSS (500 DSS bought at 2014 and 500 DSS bought at 2017)
which are deployed at various branches/ across India as is basis along with
the media player.
o The locations of these DSS will be shared with the selected bidder. Bidder
should mention the buyback price in the commercial proposal. The buyback
value given by bidders would be considered for determining the TCO of the
tender.
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Q) Other Guidelines
o Material Adverse Events: Vendor to report material adverse events (e.g., data
breaches, denial of service, service unavailability, etc.) and the incidents required to be
reported to the Bank to enable Bank to take prompt risk mitigation measures and
ensure compliance with statutory and regulatory guidelines.
o Effective access by Bank to all record: Bank should have effective access to all data,
books, records, information, logs, alerts and business premises relevant to the
outsourced activity, available with the Vendor.
o Vendor to Provide Details of Data: The Vendor to provide to Bank the details of data
(related to Bank and its customers) captured, processed and stored.
o Data / Information which can be shared: Types of data/ information that the Vendor is
permitted to share with Bank’s customer and / or any other party.
o Contingency Plans : Vendor should have a contingency plan(s) to ensure business

continuity and testing requirements;
o Information of Third Parties : Bank will have right to seek information from the
Vendor about the third parties (in the supply chain) engaged by the former;
o Prior Approval / Consent of Bank for use of Sub- contractors : Vendor to take prior
approval/ consent of the Bank for use of sub-contractors for all or part of an
outsourced activity.
o Skilled Resources of Vendor for Core Services : Vendor to have provision to consider
its skilled resources who provide core services as “essential personnel” so that a
limited number of staff with back-up arrangements necessary to operate critical
functions can work on-site during exigencies (including pandemic situations);
o Back to Back Arrangements between Vendor and OEM: There should be suitable back-
to-back arrangements between Vendor and the OEMs, if any.
o No relationship of master and servant or employer and employee Notwithstanding

what is stated elsewhere in this agreement, this agreement does not create any
relationship of Master and servant or Employer and employee as between the Bank on
the one hand and the Vendor and/or the personnel employed/engaged by the Vendor
on the other hand. The parties expressly understand and agree that this agreement
broadly covers in respect of specific job/s to be performed by the Service Provider.
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3.3 Eligibility Criteria

SN Eligibility Criteria Proof to be submitted
1 The bidder company should be registered company Certified copy of Certificate
under Registrar of the Companies as per the Incorporation in case of
Company Act 1956/2013, LLP or Partnership Firm a private limited company
and should be incorporated in India and have been and Certificate
in operation for a period of at least 3 years in India Commencement of Business
as on date of the RFP. The company should not be in case of a public limited
under liquidation / NCLT. company.
2 The bidder should have minimum turnover of Rs.10 Audited Financial statements
crore per annum in the last 3 financial years i.e. to be submitted. Additional
2020-21,2021-22,2022-23 from the business from Support Letter from CA to be
Indian operations. submitted.
3 The bidder should have Net Profit (after tax) in at Copy of audited Balance Sheet
least two financial years out of last three financial and Certificate of the
years (2020-21,2021-22,2022-23) Chartered Accountant for
preceding three FY.
4 The bidder should have a positive net worth in last Audited Financial statements
three financial years (2020-21,2021-22,2022-23) to be submitted. CA
Certificate certifying the
turnover and net worth
5 The bidder should have an experience of at least PO Copy along with the
two (2) years in providing Digital Signage solution consolidated list of the
with at least 2500 units live. references
6 Bidders should be capable of Self-certification
supporting/processing at least 5000 units at the
same time.
7 Bureau of Indian Standards (BIS) Certificate for Necessary Certificates
proposed Commercial Display unit is mandatory
from Bidder
8 The Bidder should not have been blacklisted/ Self-certification
barred / disallowed to continue work or
organization has engaged other bidder after placing
work order for the reasons attributable to bidder by
any Govt. department/ PSU/ PSE/ Banks in India in
last 3 years at time of submitting bid.
9 The Bidder should have at least one direct support List of the offices along with
office at Mumbai, Hyderabad, Bhopal and Lucknow their address and a self-
location. The Bidder should be able to provide certification in this regard
support and maintenance for the offered solution.
Documentary proof (Office registration details etc.)
to be submitted along with the bid.
10 All the components of the proposed solution should Self-certification in the offer
be owned by Bidder or Authorized partner. letter.
11 Bidder should have in-house capabilities to Self-certification
develop, modify the software application and
customize it to suit Bank’s requirement
12 Bidder is not reported under SMA-2 or NPA, if Self-certification in the offer
enjoying credit facilities from any Bank/FI. letter.
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SN Eligibility Criteria Proof to be submitted

13 The bidder should have at least 100 employees in Self-certification in the offer
India on their payroll. letter. (Declaration). Proof of
compliance and labor license
needs to be submitted along
with the quotation)
Bidder must comply with all these eligibility criteria. Non-compliance of any of the criteria
will result in rejection of the offer summarily. Attested photocopies of relevant documents/
certificates / proof of experience etc. should be submitted as support of the claims made. The
Bank reserves the right to verify / evaluate the claims made by the bidder independently.
Please note that the eligibility criteria mentioned in this section are only indicative and Bank,
at its discretion, may alter these criteria without assigning any reasons.
Sr. Make in India/ MSME related Proof to be submitted

No. Information
1 Make In India- Percentage of Certificate from Statutory Auditor or cost auditor
local content of the company or from a practicing cost
i) Only ‘Class-I local supplier’ accountant or practicing chartered accountant
and ‘Class II local suppliers’ (in respect of suppliers other than companies)
are eligible giving the percentage of local content, on their
ii) Minimum local content should letter head with Registration Number and seal,
be 20%. countersigned by bidder and OEM
2 MICRO AND SMALL Documentary proof of having registered with
ENTERPRISES (MSEs) - If bidder District Industries Centres or Khadi and Village
is willing to get benefits as per Industries Commission or Khadi and Village
the guidelines of Public Industries Board or Coir Board or National Small
Procurement Policy issued by Industries Corporation or Directorate of
Government of India. Handicrafts and Handloom or Udyog Aadhaar or
any other body specified by Ministry of Micro,
Small and Medium Enterprises.
 As per Central Vigilance Commission (CVC) directives, it is required that Bidders

/Suppliers / Contractors observe the highest standard of ethics during the
procurement and execution of such contracts in pursuance of this policy.
 Further, all bidders to submit an “Integrity Pact” as per format 6.14 on non-judicial
stamp paper of Requisite value.
 Solution must be hosted in India only
 Bidder should have all required statutory licenses & registrations like GST/ CST /VAT,
TIN, PAN etc.
 If the bidder is from a country which shares a land border with India, the bidder
should be registered with the Competent Authority.
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 The bidder should not have their Directors convicted of any criminal offence related
to their professional conduct or making false statements or misrepresentations as to
their qualifications to enter into a Procurement Contract within a period of two years
preceding the date of RFP. If a bidder chooses not to disclose any such issue, and the
same comes to Bank’s notice at a later date, the Bank will be free to revoke any
contract entered with the bidder and invoke Bank Guarantee at its discretion.
 Bidder must not have failed in completion of any project with the Bank earlier as per
Purchase Order
 Bidder should not have violated any intellectual property Rights.
3.3.1 MAKE IN INDIA

This RFP is further governed by Government of India, Ministry of Commerce and
Industry, Department of Promotion of Industry and Internal Trade (Public
Procurement Section) order number P-45021/ 2/2017-B.E.-II dated 15th June 2017 for
the Public Procurement (Preference to Make in India), Order 2017, revision order no.
P-45021/ 2/2017-PP(B.E.-II) dated 28th May 2018, revision order no. P-45021/
2/2017-PP(B.E.-II) dated 29th May 2019, revision order No. P-45021/2/2017-PP(BE-
II) dated June 04, 2020 and subsequent revision order no. P-45021/2/2017-PP(BE-II)
dated 16th September, 2020.
Bank will follow the above orders and guidelines on Public Procurement (Preference to
Make in India) and basis of allotment will be done in terms of the same.
I. Definitions: For the purpose of this tender
a. ‘Local content’ means the amount of value added in India which shall, unless
otherwise prescribed by the bank, be the total value of the item procured
(excluding net domestic indirect taxes) minus the value of imported content in
the item (including all customs duties) as a proportion of the total value, in
percent.
b. ‘Class-I local supplier’ means a supplier or service provider, whose goods,
services or works offered for procurement, has local content equal to or more
than 50%. , as defined under PPP-MII Order 2017-revised up to date.
c. ‘Class-II local supplier’ means a supplier or service provider, whose goods,
services or works offered for procurement, has local content is equal to or
more than 20% but less than 50%, as defined under PPP-MII Order 2017-
revised up to date.
d. ‘Non-local supplier’ means a supplier or service provider, whose goods,
services or works offered for procurement, has local content less than 20%, as
defined under PPP-MII Order 2017-revised up to date.
e. ‘L1’ means the lowest tender or lowest bid or the lowest quotation received
in a tender, bidding process or other procurement solicitation as adjudged in
the evaluation process as per the tender or other procurement solicitation.
f. ‘Margin of purchase preference’ means the maximum extent to which the price
quoted by a “Class-I local supplier’ may be above the L1 for the purpose of
purchase preference.
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II. Eligibility of ‘Class-I local supplier’/ ‘Class-ll local supplier’/ ‘Non-local

a.suppliers’ for different types of procurement
a. Only ‘Class-I local supplier’ and ‘Class-II local supplier’, as defined under the
Order, shall be eligible to bid in procurements undertaken by procuring
entities.
b. For the purpose of this Order, works includes hardware, software and other
components of Access Control Server services being offered.
III (A). Purchase Preference

a. Subject the provisions of PPP-MII Order 2017-revised up to date and to any
specific instructions issued by the MeitY or in pursuance of the Order, purchase
preference shall be given to ‘Class-I local suppliers’ in procurements
undertaken by bank in the manner specified here under.
b. In the procurements of goods or works which are covered by para II(b) and
which are not divisible in nature, and in procurement of services where the bid
is evaluated on price alone, the ‘Class-I local supplier’ shall get purchase
preference over ‘Class-II local supplier’, as per following procedure:
c-i. Among all qualified bids, the lowest bid will be termed as L1. If L1 is
‘Class-I local supplier’, the contract will be awarded to L1.
c-ii. If L1 is not ‘Class-I local supplier’, the lowest bidder among the ‘Class-
I local supplier’, will be invited to match the L1 price subject to Class-I
local supplier's quoted price falling within the margin of purchase
preference, and the contract shall be awarded to such ‘Class-I local
supplier subject to matching the L1 price.
c-iii. In case such lowest eligible ‘Class-I local supplier’ fails to match the
L1 price, the ‘Class-I local supplier’ with the next higher bid within
the margin of purchase preference shall be invited to match the L1
price and so on and contract shall be awarded accordingly. In case
none of the ‘Class-I local supplier’ within the margin of purchase
preference matches the L1 price; the contract may be awarded to the
L1 bidder.
c. “Class-II local supplier” will not get purchase preference in any procurement,
undertaken by bank.
IV. Margin of Purchase Preference: The margin of purchase preference shall be
20%.
V. Verification of Local Content:

a. The ‘Class-I local Supplier’/ ‘Class-II local Supplier’ at the time of tender,
bidding or Solicitation shall be required to indicate percentage of local content
and provide Self-certification that the item offered meets the local content
requirement for ‘Class-I local supplier’/ ‘Class-II local Supplier’, as the case may
be. They shall also give details of the location(s) at which the local value
addition is made.
b. In case of procurement for a value in excess of Rupees Ten Crore the ‘Class-I
Local Supplier/’Class-II Local Supplier’ shall be required to provide a certificate
Page 24 of 135
from the statutory auditor or cost auditor of the company (in the case of
companies) or from a practicing cost accountant or practicing chartered
accountant (In respect of suppliers other than companies) giving the
percentage of local content.
c. False declarations will be in breach of the Code of Integrity under Rule
175(1)(i)(h) of the General Financial Rules for which a bidder or its successors
can be debarred for up to two years as per Rule 151 (iii) of the General
Financial Rules along with such other actions as may be permissible under law.
d. A supplier who has been debarred by any procuring entity for violation of this
Order shall not be eligible for preference under this Order for procurement by
any other procuring entity for the duration of the debarment. The debarment
for such other procuring entities shall take effect prospectively from the date
on which it comes to the notice of other procuring entities.
VI. If nodal ministry is satisfied and communicates to bank that Indian suppliers of an
item are not allowed to participate and /or compete in procurement by any foreign
government, it may, if it deems appropriate, restrict or exclude bidders from that
country from eligibility for procurement of that item as per advice of nodal
ministry.
For the Purpose of above, a Supplier or bidder shall be considered to be from a

country if
(i) The entity is incorporated in that country, or

(ii) A majority of its shareholding or effective control of the entity is exercised from
that country; or
(iii) More than 50% of the value of the item being supplied has been added in that
country. Indian suppliers shall mean those entities which meet any of these tests
with respect to India.”
3.3.2 RESTRICTION OF BIDDERS FROM COUNTRIES SHARING LAND BORDERS WITH

INDIA:
As per Ministry of Finance, Department of Expenditure, Public Procurement Division’s
office memorandum F.No.6/18/2019-PPD dated 23.07.2020, regarding insertion of
Rule 144 (xi) in the General Financial Rules (GFR) 2017, any bidder from a country
which shares a land border with India will be eligible to bid either as a single entity or
as a member of a JV / Consortium with others, in any procurement whether of goods,
services (including consultancy services and non-consultancy services) or works
(including turnkey projects) only if the bidder is registered with the Competent
Authority. The Competent Authority for registration will be the Registration Committee
constituted by the Department for Promotion of Industry and Internal trade (DPIIT).
Political & Security clearance from the Ministries of External and Home Affairs
respectively will be mandatory.
However, above condition shall not apply to bidders from those countries (even if
sharing a land border with India) to which the Government of India has extended lines
of credit or in which the Government of India is engaged in development projects.
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Updated lists of countries to which lines of credit have been extended or in which
development projects are undertaken are given in the website of the Ministry of
External Affairs.
“The successful bidder shall not be allowed to sub-contract works to any contractor
from a country which shares a land border with India unless such contractor is
registered with the Competent Authority”
Definitions pertaining to “Restriction of Bidders from Countries sharing Land Borders

with India” Clause Bidder" (including the term 'tenderer', 'consultant' 'bidder' or
'service provider' in certain contexts) means any person or firm or company, including
any member of a consortium or joint venture (that is an association of several persons,
or firms or companies), every artificial juridical person not falling in any of the
descriptions of bidders stated hereinbefore, including any agency, branch or office
controlled by such person, participating in a procurement process.
"Bidder from a country which shares a land border with India" means:
a. An entity incorporated, established or registered in such a country; or

b. A subsidiary of an entity incorporated, established or registered in such a country;
or
c. An entity substantially controlled through entities incorporated, established or
registered in such a country; or
d. An entity whose beneficial owner is situated in such a country; or
e. An Indian (or other) agent of such an entity; or
f. A natural person who is a citizen of such a country; or
g. A consortium or joint venture where any member of the consortium or joint
venture falls under any of the above
"Beneficial owner" will be as under:
i. In case of a company or Limited Liability Partnership, the beneficial owner is the

natural person(s), who, whether acting alone or together, or through one or
more juridical person(s), has a controlling ownership interest or who
exercises control through other means.
Explanation
a. "Controlling ownership interest" means ownership of, or entitlement

to, more than twenty-five per cent of shares or capital or profits of
the company;
b. "Control" shall include the right to appoint the majority of the
directors or to control the management or policy decisions, including
by virtue of their shareholding or management rights or shareholders
agreements or voting agreements;
Page 26 of 135
ii. In case of a partnership firm, the beneficial owner is the natural person(s) who,
whether acting alone or together, or through one or more juridical person, has
ownership of entitlement to more than fifteen percent of capital or profits of the
partnership;
iii. In case of an unincorporated association or body of individuals, the beneficial

owner is the natural person(s), who, whether acting alone or together, or
through one or more juridical person, has ownership of or entitlement to more
than fifteen percent of the property or capital or profits of such association or
body of individuals;
iv. Where no natural person is identified under (i) or (ii) or (iii) above, the
beneficial owner is the relevant natural person who holds the position of senior
managing official.
v. In case of a trust, the identification of beneficial owner(s) shall include

identification of the author of the trust, the trustee, the beneficiaries with fifteen
percent or more interest in the trust and any other natural person exercising
ultimate effective control over the trust through a chain of control or ownership.
"Agent" is a person employed to do any act for another, or to represent another in
dealings with third persons.
3.3.3: BENEFITS TO MICRO AND SMALL ENTERPRISES (MSEs) AS PER THE GUIDELINES
OF PUBLIC PROCUREMENT POLICY ISSUED BY GOVERNMENT OF INDIA:
 MSEs are exempted from payment of cost of bid documents and submission of bid
security.
 To avail the above benefits, the bidder should have registered (under MSEs Order,
2012with) with District Industries Centres or Khadi and Village Industries
Commission or Khadi and Village Industries Board or Coir Board or National Small
Industries Corporation or Directorate of Handicrafts and Handloom or Udyog Aadhar
or any other body specified by Ministry of Micro, Small and Medium Enterprises.
 Bidders seeking the above benefits shall submit the documentary proof for having
registered with the above agencies (such as Entrepreneur’s Memorandum – EM II) at
the time of pre-bid meeting or during submission of the technical bids (only if the
bidder is not attending the pre-bid meeting).
 Start-ups as defined by GOI notifications/guidelines are exempted from payment of
cost of bid documents and submission of bid security but no relaxation in terms and
conditions mentioned in 3.3 Eligibility Criteria.
Bidders, who qualify on each and all of the above mentioned criteria, would be qualified to
submit the bid and will be evaluated as per details provided further in this document. Bidder
should provide full details on each of the above requirements.
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3.4 Consortium
No Consortium allowed.
3.5 Cost of Bidding

The Bidder shall bear all costs associated with the preparation and submission of its Bid,
and the Bank will in no case be responsible or liable for these costs, regardless of the conduct
or outcome of the Bidding process.
B. The Bidding Documents
3.6 Content of Bidding Documents

The products required, Bidding procedures, and contract terms are prescribed in the
Bidding Documents. The Bidding Documents include:
(a) PART 1 - Invitation to Bid (ITB)
(b) PART 2 - Disclaimer
(c) PART 3 - Instruction for Bidders (IFB)
(d) PART 4 - Terms and Conditions of Contract (TCC)
(e) PART 5 -Technical & Functional Requirements for DSS
(f) PART 6 -Solution
Bid Forms, Price Schedules and other forms (BF)
(g) PART 7 - Schedule of Dates, Amount, etc. (SDA)
The bidder is expected to examine all instructions, forms, terms and specifications in the
Bidding Document. Failure to furnish all information required by the Bidding Document or to
submit a Bid not substantially responsive to the Bidding Document in every respect will be at
the Bidder’s risk and may result in the rejection of the Bid.
3.7 Amendment of Bidding Documents

At any time prior to the deadline for submission of Bids, the Bank, for any reason, whether at
its own initiative or in response to a clarification requested by a prospective Bidder, may
modify the Bidding Document, by amendment.
Notification of amendments will be put up on the Bank’s Website and will be binding on all
Bidders.
In order to allow prospective Bidders reasonable time, in which to take the amendment into
account in preparing their Bids, the Bank, at its discretion, may extend the deadline for a
reasonable period as decided by the Bank for the submission of Bids at Bank’s discretion.
C. Preparation of Bids
3.8 Language of Bid

The Bid prepared by the Bidder, as well as all correspondence and documents relating to the
Bid exchanged by the Bidder and the Bank, and supporting documents and printed literature
shall be written in English.
3.9 Documents Comprising the Bid

Documents comprising the Technical Bid Envelope, should be submitted duly indexed and
numbered, comprising of -
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a) Bid Form as per Format 6.1.1 completed in accordance with the clauses in the Bid
and duly signed by the Bidder.
b) Documentary evidence establishing that the Bidder is eligible to Bid, as per
format 6.10 and is qualified to perform the contract as per Clause 3.14 of the Bidding
Document if its Bid is accepted.
c) Documentary evidence establishing that the products, systems and ancillary
services to be supplied by the Bidder are eligible products and services and conform
to Part 5 of the Bidding Document.
d) A full description of the Technical solution, which must provide an acceptable
solution to the business requirements, described in Part 5: Technical & Functional
Specifications. Any Technical Bid containing any price information will be rejected.
e) Bid security for Rs.25,00,000/- (Rupees Twenty Five Lakh only) furnished as
specified in Clause 3.15 herein.
f) Details of Projects Referral Letters.
g) A complete Bill of Material as per Format 6.3.
h) A Non-disclosure Agreement as per Format 6.2.
i) Manufacturers’ / Producers’ Authorization form for undertaking support services
as per Format 6.8 (where applicable).
j) Service Support Details Form, as per Format 6.6
k) Additionally a Masked price bid should be kept with the Technical bid i.e. Price
of schedule as per format 6.3, listing the components as listed in the Masked Price
Schedule without indicating the price in another separate closed / sealed cover.
Please note that no price should be mentioned in this format. If technical bid is
found to contain commercial details, the bid will be summarily rejected.
l) Additionally, the bid document should also contain indexed table of supporting
documentary evidences, along with relevant clause of the bid document under which
the same is being submitted and its description.
m) Integrity Pact- Each Participating bidder/s shall submit Integrity Pact as per attached
Format 6.14 with duly stamped (Non judicial Stamped) of worth of ₹ 500. Integrity
pact should be submitted by all participating bidder at the time of submission of Bid
documents or as per satisfaction of the Bank. The Non submission of Integrity Pact as
per time scheduled prescribed by Bank may be relevant ground of disqualification to
participating in Bid process.
n) Independent External Monitors (IEM)

Central Bank of India has empanelled Independent External Monitors (IEM) for
implementation of Integrity Pact (IP) in respect of procurements as per directives
received from the Central Vigilance Commission (CVC):
The details are as under:

1. Sri Jagdip Narayan Singh [ mail: [email protected] ]
2. Mr. Anant Kumar [ mail: [email protected] ]
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Under this pact:

o IEM shall not be subjected to instructions by the representatives of the parties
and perform his functions neutrally and independently
o Both the parities accept that the IEM has the right to access all the documents
relating to the project/procurement, including minutes of meetings
o) Note: While submitting the Technical Bid, literature on the software/hardware if
any, should be segregated and kept together in one section/lot. The other papers
like Bid Security, forms as mentioned above, etc. should form the main section and
should be submitted in one lot, separate from the section containing literature and
annual accounts.
p) Documents comprising Price Bid Envelope should be the indicative Financial Bid as
per Format 6.3 as furnished in the Bidding Documents duly signed by the Bidder and
completed.
3.10 Bid Form

The Bidder shall complete both the Envelopes of the Bid Form furnished in the Bidding
Document separately, indicating the products to be supplied, a brief description of the
products, their country of origin, quantity and prices and submit them simultaneously to the
Bank. Bids are liable to be rejected if only one (i.e. Technical Bid or Price Bid) is received.
3.11 Bid Prices

Financial Bid Prices should be quoted shall be inclusive of import duties and excise duties, if
any. Price shall be exclusive of applicable taxes like, GST, local taxes, if any, which will be
borne by the Bank. The Bidder has to inform the rate of applicable taxes separately. The
bidder will be entirely responsible for licence fee, road permits, NMMC cess ,LBT, Octroi etc.
in connection with the delivery of products at site advised by the Bank including incidental
services. Prices payable to the Bidder shall be firm and not subject to adjustment during
performance of the Contract, irrespective of reasons whatsoever, including exchange rate
fluctuations, changes in import duties and excise, levies, charges, etc. as stated above.
The Bidder will pass on to the Bank, all fiscal benefits arising out of reductions, if any, in
Government levies viz. sales tax, excise duty, custom duty, GST, exchange rate, etc. from the
date of bidding to the date of invoice and payment if any or the benefit of discounts if any
announced in respect of the cost of the items for which orders have been placed during that
period.
There will be no price escalation during the contract period and any extension thereof. Bid
submitted with an adjustable price quotation will be treated as non - responsive and will be
rejected.
There shall not be any separate charges payable by the Bank to the selected bidder for
activity for certification, if any, in force now or in future.
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Bank also reserves the right to re-negotiate the prices in the event of change in the
international /domestic market prices of both the hardware and software.
3.12 Bid Currencies

Bids should be quoted in Indian Rupees only.
3.13 Documents Establishing Bidder’s Eligibility and Qualifications

a) The Bidder shall furnish, as part of its Bid, documents establishing the
Bidder’s eligibility to Bid and its qualifications to perform the Contract, if it’s Bid is
accepted.
b) The documentary evidence of the Bidder’s qualifications to perform the Contract if
its Bid is accepted shall establish to the Bank’s satisfaction:
i. that the Bidder has the technical and production capability necessary to
perform the Contract as per format 6.5 (Organization Profile) and 6.10
(conformity of eligibility criteria).
ii. that adequate, specialized hardware and related software expertise are
already available, to ensure that the support services are responsive, and the
Bidder will assume total responsibility for the fault-free operation of the
terminal and provide necessary maintenance services for the contract period.
3.14 Documents Establishing Eligibility of Products and Conformity to Bidding

Documents
a) The Bidder shall furnish, as part of its Bid, documents establishing the eligibility
and conformity to the Bidding Documents of all products and/or System and/or
services which the Bidder proposes to supply under the Contract.
b) The documentary evidence of the eligibility of the products and/or System and/or
services shall consist of a statement (attached to the Price Schedule) of the country of
origin of the products and/or System and/or services offered, which shall be confirmed
by a certificate of origin issued at the time of shipment.
c) The documentary evidence of conformity of the products and/or System
and/or services to the Bidding Documents may be in the form of literature,
drawings, and data, and shall consist of:
i. a detailed description of the essential technical and performance
characteristics of the proposed terminals;
ii. an item-by-item commentary on the Technical & Functional Specifications
given in the Bid, demonstrating substantial responsiveness of the products
and/or System and/or services to those specifications, or a statement of
deviations and exceptions to the provisions of the Technical & Functional
Specifications; and
iii. a confirmation that, if the Bidder offers systems and/or other software
produced by another company, such software operates efficiently on the system
proposed by the Bidder; and the Bidder is willing to accept responsibility for its
successful operation.
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3.15 Bid Security

The Bidder shall furnish, as part of its Bid, a Bid security
a ) The Bid security is required to protect the Bank against the risk of Bidder’s
conduct, which would warrant the security’s forfeiture.
b) The Bid security shall be denominated in Indian Rupees and shall be in one of the
following forms:
i. a bank guarantee issued by a scheduled commercial Bank (other than Central
Bank of India), acceptable to the Bank, in the form as per format 6.4 provided in
the Bid, valid for two hundred ten (210) days from last date of receipt of the bid.
OR
ii. a Banker’s Cheque / Demand Draft, issued by a nationalized/any Schedule
commercial Bank / public sector bank in India, drawn in favour of Central Bank
of India and valid for two hundred ten (210) days from last date of receipt of the
bid.
c) Any Bid, not secured as above, will be rejected by the Bank, as non-responsive.
d) The Demand Draft towards bid security amount (EMD) of the unsuccessful Bidder(s)
will be returned after completion of tendering process. It shall be sole responsibility of
the participating bidder to make EMD amount claim well in time. Bank shall not be
responsible for any delay or payable of interest pertains to return of EMD.
e) MSEs registered under single point Registration scheme of NSIC may be exempted
from payment of cost of RFP and EMD. For this purpose bidder must submit the
relevant registration certificate, clearly indicating capacity & monetary limit. However,
exemption is only for Tender document fees & EMD, if such a bidder is successful, and
then Security Deposit in the form of Performance Bank Guaranty as per the RFP
document shall be submitted.
f) Bidder Company registered under MSME and NSIC is exempted for payment of Tender
document cost and earnest Money Deposit (EMD). Bidder shall submit the relevant
document issued by MSME /NSIC for exemption in the Technical Bid.
g) Start-ups as defined by GOI notifications/guidelines are exempted from payment of
cost of bid security.
h ) The successful Bidder’s Bid security will be discharged upon the Bidder signing
the Contract and furnishing the performance bank guarantee as per format 6.7
i) The Bid security may be forfeited:
i. if a Bidder withdraws its Bid during the period of Bid validity as specified
in clause 3.16 (a); or
ii. if a Bidder makes any statement or encloses any form which turns out to
be false/incorrect at any time prior to signing of Contract; or
iii. in the case of a successful Bidder, if the Bidder fails;
a. to sign the Contract;
or
b. to furnish Performance Security, as mentioned in Clause 4.6 herein.
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3.16 Period of Validity of Bids

a) Bids shall remain valid for a period of 180 days from last date of bid
submission.
b) In exceptional circumstances, the Bank may solicit the Bidders’ consent
to an extension of the period of validity. The request and the responses thereto
shall be made in writing. The Bid security provided shall also be suitably extended. A
Bidder may refuse the request without forfeiting its Bid security.
3.17 Format and Signing of Bid

a) Each Bid should be in two parts –
Part I covering the Technical and Masked Price Bid (i.e. BOM without any price)
and Qualification aspects hereinafter referred to as "Technical Bid".
Part II covering only the Indicative price schedules hereinafter referred to as the
"Price Bid".
The two parts should be in two separate covers each super-scribed with the name of
the Project mentioned in the Invitation to Bid, Bid No., as well as “Technical Bid” and
“Price Bid” as the case may be, as detailed below. The superscription should also
cover details regarding the project etc., as required vide clause 3.18 below.
b) The Bid shall be typed or written in indelible ink and shall be signed by the Bidder or
a person or persons duly authorized to bind the Bidder to the Contract. The person or
persons signing the Bids shall initial all pages of the Bids, except for un-amended
printed literature.
c) Any inter-lineation, erasures or overwriting shall be valid only if they are initialled
by the person signing the Bids. The bank reserves the right to reject bids not
confirming to above.
D. Submission of Bids
3.18 Sealing and Marking of Bids

a) The Bidders shall seal the envelopes containing “Technical Bid” and “Price Bid”
separately and the two envelopes shall be enclosed and sealed in an outer
envelope. The bidder should submit the soft copy of the Technical bid document in the
form of CD, in the sealed envelope containing ‘Technical Bid”.
b) The inner and outer envelopes shall be addressed to the Bank at the address given;
and bear the Project Name - “RFP for Selection of Service Provider for Providing
DSS Digital Signage Solutions under OPEX model”, RFP ref No. CO:DP&TB:2024-
25:01 dated 31.08.2024 and all envelopes should indicate on the cover the name and
address of the Bidder.
c) The inner cover containing “Technical Bid’ should bear the Project Name - “RFP for
Selection of Service Provider for Providing DSS Digital Signage Solutions under
OPEX model”, RFP ref No. CO:DP&TB:DSS-RFP:2024-25:01 dated 31.08.2024
Technical Bid.
d) The inner cover containing “Price Bid’ should bear the Project Name - “RFP for
Selection of Service Provider for Providing DSS Digital Signage Solutions under
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OPEX model”, RFP ref No. CO:DP&TB:DSS-RFP:2024-25:01 dated 31-08-2024–

Price Bid.
e) If the outer envelope is not sealed and marked, the Bank will assume no
responsibility for the Bid’s misplacement or premature opening.
3.19 Deadline for Submission of Bids

a) Bids must be received by the Bank at the address specified, no later than the date &
time specified in the Invitation to Bid.
b) The Bank may, at its discretion, extend this deadline for the submission of Bids by
amending the Bid Documents, in which case, all rights and obligations of the Bank and
Bidders previously subject to the deadline will thereafter be subject to the deadline
as extended.
3.20 Late Bids

Any Bid received by the Bank after the deadline for submission of Bids prescribed, will be
rejected and returned unopened to the Bidder.
3.21 Modification and Withdrawal of Bids

a) The Bidder may modify or withdraw its Bid after the Bid’s submission, provided
that written notice of the modification, including substitution or withdrawal of the
Bids, is received by the Bank, prior to the deadline prescribed for submission of Bids.
b) The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked
and dispatched. A withdrawal notice may also be sent by fax, but followed by a signed
confirmation copy, post marked not later than the deadline for submission of Bids.
c) No Bid may be modified after the deadline for submission of Bids.
d) No Bid may be withdrawn in the interval between the deadline for submission of Bids
and the expiration of the period of Bid validity specified by the Bidder on the Bid
Form. Withdrawal of a Bid during this interval may result in the Bidder’s forfeiture of
its Bid security.
E. Opening and Evaluation of Bids
3.22 Opening of Bids by the Bank

a) The Bidders’ names, Bid modifications or withdrawals and the presence or absence of
requisite Bid Security and such other details as the Bank, at its discretion, may
consider appropriate, will be announced at the Bid opening. No bid shall be rejected at
bid opening, except for late bids, which shall be returned unopened to the Bidder.
b) Bids (and modifications sent), that are not opened at Bid Opening, shall not be
considered further for evaluation, irrespective of the circumstances. Withdrawn
bids will be returned unopened to the Bidders.
3.23 Clarification of Bids

During evaluation of the Bids, the Bank may, at its discretion, ask the Bidder for
clarifications of its Bid. The request for clarification and the response shall be in
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writing, and no change in the prices or substance of the Bid shall be sought,
offered, or permitted.
3.24 Preliminary Examination

a) The Bank will examine the Bids to determine whether they are complete, required
formats have been furnished, the documents have been properly signed, and the Bids
are generally in order.
b) The Bank may, at its discretion, waive any minor infirmity, non-conformity, or
irregularity in a Bid, which does not constitute a material deviation. As to what
constitute a material deviation, the decision of the Bank will be final and binding on the
bidders.
c) Prior to the detailed evaluation, the Bank will determine the substantial responsiveness
of each Bid to the Bidding Document. For purposes of these clauses, a substantially
responsive Bid is one, which conforms to all the terms and conditions of the Bidding
Document without material deviations. Deviations from, or objections or reservations
to critical provisions, such as those concerning Bid Security, Applicable Law,
Performance Security, Qualification Criteria, Insurance, Warranty, AMC and Force
Majeure will be deemed to be a material deviation. The Bank’s determination of a Bid’s
responsiveness is to be based on the contents of the Bid itself, without recourse to
extrinsic evidence. The Bank reserves the right to evaluate the bids on technical and
functional parameters including possible visit to inspect live site/s of the Bidder and
witness demos of the system and verify functionalities, response times, etc.
d) If a Bid is not substantially responsive, it will be rejected by the Bank and may not
subsequently be made responsive by the Bidder by correction of the non-conformity.
The technical evaluation will take into account the capability of the bidder to
implement the proposed solution.
e) Only those bidders, whose Technical bids have been found substantially responsive,
would be intimated by the Bank about their responsiveness and about the revised /
updated Technical and Functional Specifications (if any), arising out of normalization
(if any). In case of normalization and/or revision, they would also be advised to submit
fresh “Price Bid” which should either be equal to or less than the Prices quoted in the
Original Price Bid. The Original and revised price bids as above would then be opened
in the presence of the bidders’ representatives on a specified date and time to be
intimated to the respective bidders. The lower of the two prices quoted by the bidders
shall only be reckoned for the purpose of price evaluation.
3.25 Evaluation of Bids

a) Bill of Materials (Masked Price schedule) submitted along with Technical Bid will
be first evaluated and if the bank, during the evaluation, deems it fit, may request
bidder to revise the bill of materials submitted at the same price originally quoted in
the pricing schedule. If the bidder does not agree to revise the same within 5 days
from the date of notification to revise, the price bid submitted will be considered non-
responsive and accordingly rejected.
b) The Bank may use the services of external consultants for bid evaluation.
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c) The Bank reserves the right to evaluate the bids on technical & functional
parameters including visit to inspect live site/s of the bidder, interact with the
banks whose reference letters are submitted.
d) Only those bids which are found to be technically responsive will be informed of
the date / time / venue of opening of price bids.
e) After opening of price bids and declaring the prices, the Bank will evaluate and
compare the Price Bids.
f) Arithmetical errors will be rectified on the following basis. If there is a
discrepancy between the unit price and the total price that is obtained by
multiplying the unit price and quantity, the unit price shall prevail, and the
total price shall be corrected. If the Successful Bidder does not accept the
correction of the errors, its Bid will be rejected, and its Bid security may be
forfeited. If there is a discrepancy between words and figures, the amount in words
will prevail.
g) Evaluation Criteria-
i. The objective of evolving this evaluation methodology is to facilitate the selection
of the most cost-effective solution that appropriately meets the business
requirements of the bank. The bid would be first evaluated on technical
soundness and then on the financials. The system Integrator/ bidder needs to
cover the entire functional requirement as given in the RFP.
ii. All bids shall be evaluated by an Evaluation Committee set up for this purpose
by the Bank.
h) Technical Evaluation
i. The Bank reserves the right to evaluate the bids on technical & functional
parameters including visit to inspect live site/s of the bidder, interact with the
banks whose reference letters are submitted.
ii. Bidders who fulfil all qualifications mentioned in Part 3 of Eligibility Criteria of
RFP will be the pre-qualified / technically qualified bidders and the price bid for
this pre-qualified bidder will only be opened.
iii. Bank reserves the right to waive any of the Technical and Functional
specification during technical evaluation if in the Bank’s Opinion it is found to be
minor/deviation or acceptable deviation.
iv. During evaluation of the Bids, the Bank, at its discretion, may ask the Bidder for
clarification of its Bid. The request for clarification and the response shall be in
writing, and no change in the prices or substance of the Bid shall be sought, offered
or permitted.
v. The Technical Proposal of only those bidders who qualify in conformity to
Eligibility Criteria, will be opened by the Bank and shall be evaluated on the basis
of Technical and Functional Specification of the RFP in Part -5.
vi. Technical evaluation of the response to the RFP based on the broad parameters (as
given under) will be done by a committee. The parameters and weightages are
only indicative. The Bank reserves the right to modify the parameters and
weightages before opening of final Technical Bids
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Maximum
SN Technical Proposal Bid Evaluation
Marks
Bidders experience in implementing DSS solution and live in last 3
1 30
years (2020-21,2021-22,2022-23) in large organizations
a) in Public sector Banks (10 Marks for each) 30
b) in private Banks / foreign banks (5 Mark for each) 25
Bidder Company's capability/strength and Ability & experience of the
2 proposed Engagement Team handling DSS project – in any one FY 30
(2020-21,2021-22,2022-23)
a) units handled (greater than or equal to) ≥ 10,000 in a year 30
b) units handled greater than or equal to 5,000 and less than 10,000 in
25
a year
c) units handled greater than or equal to 2,500 and less than 5,000 in a
20
year
d) units handled less than 2,500 in a year 0
DSS product technical strength and functional capabilities (see PART 5 -
3 Technical and Functional Requirements for DSS Solution) (Minimum 20
marks required is 12)
4 Customer References and feedback 20
a) in Public sector Banks (5 Marks for each) 20
b) in private Banks/foreign Banks (3 Mark for each) 15
Maximum Technical Proposal Bid Evaluation Score 100
vii. Bidders who succeed to score at least 60% marks shall qualify in Technical
Evaluation ( provided they got a minimum score of 12 in Sr. no. 3 )
viii. The Commercial Bid of only those bidders who qualify in Part A – Technical
Proposal will be reckoned for opening commercial bid. Format for submission of
Commercial Bid is placed at Format 6.3
ix. The Bank may, at its discretion, waive any minor non-conformity or any minor
irregularity in the offer. Bank’s decision with regard to minor non-conformity shall
be final and the Waiver shall be binding on all the bidders. Bank reserves the right
for such waivers.
x. Minor Non-Conformity/ Minor Irregularity imply that they do not affect this RFP
materially.
xi. The Bank will evaluate the bid submitted by the bidders under this RFP. The
Technical Proposal submitted by the bidder will be evaluated based on technical
specifications and the documents stipulated in Technical Proposal. The
Commercial Bid of only those bidders who qualify in Technical Proposal will be
reckoned for evaluation purpose.
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xii. The Bid will be evaluated by a Committee of officers of the Bank. If warranted, the
Bank may engage the services of external consultants for evaluation of the bid. It is
Bank's discretion to decide at the relevant point of time.
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3.26 Opening of Price Bids

I. Price bids submitted by only those Bidders who are eligible in terms of the
Eligibility Criteria and whose bids are evaluated by the Bank as Technically
responsive to the Technical specifications will be opened.
II. The Bidders shortlisted / evaluated for opening of the Price Bids will be informed
of the date / time / Venue of opening of price bids.
III. The Price Bids will be opened in presence of the representative of the eligible
bidders.
IV. After opening of price bids the prices will be declared to the bid opening
committee and representative of bidders present.
V. The Bank will evaluate the Price Bids with respect to any deviations with respect
to the conditions. The Arithmetical errors will be rectified on the following basis:-
If there is a discrepancy between the unit price and the total price that is
obtained by multiplying the unit price and quantity, the unit price shall prevail,
and the total price shall be corrected. If the Successful Bidder does not accept the
correction of the errors, its Bid will be rejected, and its Bid security may be
forfeited. If there is a discrepancy between words and figures, the amount in words
will prevail.
VI. Reverse auction in the tender- if a bidder quotes higher prices (higher by more
than 20%) as compared to the average quoted prices (average of all technically
qualified bidders), the same bidder may not be called for reverse auction process
as per Bank’s discretion. Due to such price variation, bidders are not eligible to be
called for reverse auction and if only one bidder is left commercially eligible, in
such case the work / contract may be awarded to the L1 bidder as per Bank’s
discretion.
VII. Shortlisted Bidders shall be willing to participate in the reverse auction process
and must have a valid digital signature certificate. Such Bidders will be trained by
Bank’s authorized service provider for this purpose. Bidders shall also be willing to
abide by the e-business rules for reverse auction framed by “The Bank” /
Authorized service provider. The details of e-business rules, processes and
procedures will be provided to the short-listed Bidders.
VIII. The L1 Price for DSS RFP will be determined through a reverse auction process, as
detailed in 3.26. A.
IX. Final selection of the bidder will be done through reverse e-auction process at the
time and date to be announced later.
X. The prices contracted should not be changed for any reason whatsoever including
exchange rate fluctuations, changes in import duty, variation in costs of labour,
material etc. except provided otherwise in this document. Final selected bidder
shall pass any benefit due to downward revision in the price of activities to “The
Bank”. “The Bank” reserves the right to negotiate with the selected bidders by a
Price Negotiation Committee.
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3.26. A) Business Rules and Bidding Process instructions for Reverse Auction
The bidder is required to submit the indicative price excluding taxes (item-wise taxes to be
shown separately) in a separate sealed cover. Any bidder, whose technical bid has not been
found acceptable, will be entitled to take back the unopened envelope containing indicative
price. For the purpose of arriving at Start Bid price the Bank may take into cognizance the
indicative rates offered by the Technically Qualified bidders in which process the bidders will
not be involved. There would, however, be no compulsion on the part of the Bank to accept
the indicative prices as Bench Mark for determining the Start Bid price and the Bank may at
its discretion use any other process/ methodology to determine the same without having to
disclose the basis to the bidders.
A reverse auction event will be carried out by authorized Bank agency or any other such
agency among the technically qualified bidders to provide opportunity to them to bid
dynamically. At the end of reverse auction process, the lowest bidder (L1) in the reverse
auction process will be identified.
At the end of the auction, all bidders participating in the auction should submit a hard copy of
their last bid price with proper break-up for the individual activity to Bank.
Reverse Auction Event Information
The short-listed bidders after the technical evaluation stage will participate in the reverse
auction conducted by authorized Bank’s agency.
Date for Reverse Auction training: Will be scheduled 1-2 days in advance of the live auction
date.
Date and time of reverse auction: will be announced after opening & evaluation of the
technical bids
Terms & Conditions of Reverse Auction

a) TRAINING:
The authorized Agency will provide training to the technically qualified bidders on the
bidding process. The bidders have to participate in the training at their own cost.
b) LOG IN NAME & PASSWORD:

Each technically qualified bidder will be assigned a Unique User Name & Password by the
Agency. The Bidders are requested to change the Password and edit the information in the
Registration Page after the receipt of initial Password. All bids made from the Login-ID
provided to the bidder will be deemed to have been made by the bidder.
c) BIDS PLACED BY BIDDER:

The bid of the bidder will be treated as offer price to sell. Bids once made by the bidder
cannot be cancelled. The bidder is bound to sell the materials/equipment/services as
mentioned above at the price that they bid.
d) LOWEST BID OF A BIDDER:

In case the bidder submits more than one bid, the lowest bid will be considered as the
bidder’s final offer price to sell.
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e) AUCTION TYPE:
Standard English Reverse Auction (No Ties). The standard English price format will be used
for reverse auction. In this format the bidders will be able to view the current lowest price on
the portal but they cannot view who has bid the same.
f) VISIBILITY TO BIDDER:
The bidder shall be able to view the followings on his screen along with the necessary fields:
Lowest Bid in the Auction
Bid (s) placed by himself i.e. his own bid(s)
g) MASKED NAMES:
The original names of the Bidders shall be masked in the Reverse Auction and they shall be
given dummy names. After the completion of the Reverse Auction event, agency shall submit
the Report to Bank with the original names displayed.
h) OTHER TERMS & CONDITIONS:
The Bidder/any of his representatives shall not involve themselves in Price manipulation of
any kind directly or indirectly by communicating with other bidders or by any other means.
The bidder shall not divulge the details of either his own bids or any other exclusive details of
the Bank to any other party.
Bank’s decision on award of Contract shall be final and binding on all the bidders.
Bank can decide to extend, reschedule or cancel any auction without assigning any reason.
Any changes made by Bank after the first posting will have to be accepted if the bidder
continues to access the site after that time.
Bank and its agency shall not have any liability to bidders for any interruption or delay in
accessing the site irrespective of the cause.
Bank and its Agency are not responsible for any damages including damages that result from
but are not limited to negligence. The Agency will not be held responsible for consequential
damages, including but not limited to systems problems, inability to use the system, loss of
electronic information etc.
All the bidders are required to submit the reverse auction process compliance form after the
training program duly signed to authorize agency and a copy thereof to Bank After the receipt
of the compliance form, log in ID & password shall be allotted to the technically qualified
bidders. The business rules as stated above may be changed/ modified and communicated to
the participating bidders if the need arise. Bank reserves the right to change and advise to
prospective bidders such changes before start of e-auction.
3.27 Bidders Presentation /Site Visits / Service Demonstration/POC

a) The Bidders who are qualified in eligibility evaluation have to give
Presentation/interactions before panel of representatives of Bank on the
methodology/ approach, time frame for various activities, strengths of the Bidders in
carrying out the tasks as per the scope of the RFP detailed under para 3 of the RFP.
The technical competence and capability of the Bidder should be clearly reflected in
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the presentation. If any short listed Bidder fails to make such presentation, the Bidder
will be eliminated from the evaluation process.
b) At the sole discretion and determination of the Bank, the Bank may add any other
relevant criteria for evaluating the proposals received in response to this RFP.
c) Setting of evaluation criteria for service demonstrations shall be entirely at the
discretion of the Bank. The decision of Bank in this regard shall be final and in this
regard, no correspondence shall be entertained.
3.28 Project Timelines

Setup and implementation (including all necessary testing/ sign offs, production
movement, including Bank, Bank’s bidder and third party dependencies, etc.) should
be completed within 14 weeks from the date of Purchase Order.
The timelines of implementation of the project shall be submitted along with the
tender submission in the following format.
Stage Activity Weeks Required Total Project

for the activity duration
(weeks)
1 Submission of Detailed Project
Plan 1 1
(From date of PO)
2 Installation and Configuration of
Hardware in DC & DR, Integration
3 4
etc. & completion of all activities
prior to UAT.
3 UAT (functional testing) in One
location 1 5
4 Deployment ** 9 14
(** Vendor to deploy 500 units per week in the Bank given sites starting from the
6th week of the project and complete installation of 4000 units by 13 TH week of the
project. Balance order of 650 to be completed by 14th week of the project in the
Bank given sites. The DSS deployment at sites should start from 6th week from date
of Purchase Order and rollout to be completed by 14th week from date of PO. Sites
not covered in given timeline would attract a penalty at the rate of Rs.1000 (Rs. One
Thousand only) per week per DSS Unit for delay in deployment as per the above
given timelines.)
3.29 Period of Contract

The period of contract shall be for 5 (Five) years which may be renewed for further
period, but shall not exceed more than 1+1 (two) years with mutual agreement based on
the satisfactory performance of the bidder. Decision for renewal shall be at the sole
discretion of the Bank.
3.30 Contacting the Bank

a) No Bidder shall contact the Bank on any matter relating to its Bid, from the time of
opening of Bid to the time the Contract is awarded.
b ) Any effort by a Bidder to influence the Bank in its decisions on Bid evaluation, Bid
comparison or contract award may result in the rejection of the Bidder’s Bid.
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F. Award of Contract
3.31 Post-qualification
a) The Price bids of all the bidders, after their evaluation on the technical and functional
specification (mentioned in part 5 of this document) if found to be technically
responsive shall be opened and would be arranged in descending order.
b) The commercial proposals of short listed bidders shall then be opened and evaluated
for completeness. In the event, for any line item/s, prices are not quoted by the bidder
or quoted Zero, the price for such item/s would be taken zero for arriving at the Total
Cost of Ownership for the purpose of evaluation of the bid. The Bank may, in its
absolute discretion disqualify a bidder whose commercial quote is found to be
incomplete.
3.32 Award Criteria

Successful Bidder will be decided based on criteria given in Make in India guideline
mentioned in point number 3.3.1 and after that through reverse auction process given
under 3.26 Opening of Price Bids. For awarding contract, purchase preference under
Make In India guidelines will be applicable after reverse auction.
3.33 Bank’s Right to Accept Any Bid and to Reject Any or All Bids
The Bank reserves the right to accept or reject any Bid, and to annul the Bidding process
and reject all Bids at any time prior to contract award, without thereby incurring
any liability to the affected Bidder or Bidders, or any obligation to inform the affected
Bidder or Bidders of the grounds for the Bank’s action.
3.34 Notification of Award

a) Prior to expiration of the period of Bid validity, the Bank will notify the successful
Bidder in writing that its Bid has been accepted.
b) The notification of award will constitute the formation of the Contract.
c) Upon successful Bidder’s furnishing of Performance Security, the Bank will promptly
notify each unsuccessful Bidder and will discharge its Bid security.
3.35 Signing of Contract

a) At the same time as the Bank notifies the successful Bidder that its’ Bid has been
accepted, the Bank will send the Bidder the Contract Form, incorporating all
agreements between the parties.
b ) Within the period prescribed in clause 7.4, from the date of receipt of the
Contract Form, the successful Bidder shall sign and date the Contract and return it to
the Bank.
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3.36 Others
Further, the successful bidder shall ensure that:
 Data is available in a format suitable for the purpose for which it is required and is
available to authorized individuals (including RBI inspectors and internal/external
auditors).
 Back up arrangements are in place for all records held in electronic form or any other
records. Periodical testing is undertaken for recovery/verification/retrieval of data as
and when required and that business continuity and disaster recovery systems are in
place as per the Bank’s Information security policy.
 Given the nature, scale and complexity of the business, Central Bank of India should
receive information at the prescribed intervals i.e. daily, weekly, monthly, quarterly,
half yearly, and yearly as required by the Bank.
 Given the nature, scale and complexity of the business, the record keeping procedure
of bidder to ensure that information/MIS captured in relation to the operation and
management of End-to-End services follows all relevant applicable laws and rules &
regulations.
 The successful bidder to comply with the following practices for retaining
records/computer data base/Data including electronic records:
a. Complying with all statutory and regulatory requirements which include
denomination recalibration without any additional cost to the Bank.
b. Storing and preserving records/computer data base/data in appropriate
optical media or equivalent media along with back up storage as per retention
policy of the Bank.
c. Ensuring that the media chosen does not conflict with the accessibility required
of the relevant records and that the physical conditions under which the
records/computer data base/data will be stored are conducive of its
preservation till the proposed period of retention.
d. Maintaining all original records in India.
e. No records/computer data base/data to be erased, deleted, purged, modified
and/or destroyed by the successful bidder/s.
f. Handing over of all records/computer data base/data, including back-ups to
Central Bank of India as and when demanded.
 Any future addition/ up gradation of Hardware and software on account of directives

/mandates of Regulatory authority/other bodies have to be complied with in set time
frame at no cost to the Bank.
 Nevertheless, Service Provider undertake that during the currency of this

RFP/agreement they shall ensure that the regulatory authority of the offshore location
does not have access to the information or data relating to Central Bank of India’s
operations on the ground that the processing of such information or data is being
undertaken there. Off-shore shall mean any territory other than India.
Notwithstanding anything contained elsewhere under this RFP, concerned service
provider shall indemnify to bank any loss damage or cost /compensation arising out
the breach of the data associated with citizen of any country and the same has penal
obligation under that country/union or member country. The Bank shall not be held
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liable for and is absolved of any responsibility or claim/Litigation or penal liability

arising breach of data by service provider pertains to citizen or Non- citizen being the
customer of the Bank or thereafter, if the same has penal obligation with that country.
Service provider shall indemnify to the bank regarding breach of the data associated
with citizen of any country during the currency of customer with bank or thereafter if
the same is punishable under that country.
 During the course of the Project/Agreement, Central Bank of India reserves the right
after giving reasonable prior written notice (which notice shall include timescales and
location) to Service to undertake a review and audit of all or any of the Deliverables or
Services being provided by Service Provider during last two years under the
RFP/Agreement and all records, operational controls and processes for the last two
years relating thereto. Service Provider shall co-operate fully and shall provide any
information or other facility reasonably required by Central Bank of India for the
purpose of undertaking such review or audit as mentioned above. Where following
such audit Central Bank of India establishes reasonable grounds in consultation with
Service Provider that Service Provider has received Charges and/or other payments
from Central Bank of India in excess of the payments to which it is entitled under this
RFP/Agreement, Service Provider shall (without prejudice to Central Bank of India’s
rights arising under the RFP/Agreement or generally) forthwith pay to Central Bank of
India its share of such excess receipts.
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PART 4: TERMS AND CONDITIONS OF CONTRACT (TCC)
Clause Topic Clause Topic

No. No.
4.1 Definitions 4.25 Limitation of Liability
4.2 Country of Origin 4.26 Independent Contractor
4.3 Standards 4.27 Publicity
4.4 Use of Contract Documents and 4.28 Confidentiality
Information
4.5 Patent Rights 4.29 Exit option and contract Re-negotiation
4.6 Performance Bank Guarantee (PBG) 4.30 Corrupt and fraudulent practice
4.7 Inspection & Quality Control Tests 4.31 Waiver
4.8 Penalty 4.32 Governing law and its compliance and
jurisdiction
4.9 Payment 4.33 Addresses of notices
4.10 Prices 4.34 Taxes and duties
4.11 Contract Amendments 4.35 Goods and Service Taxes (GST) and its
Compliance
4.12 Assignment 4.36 Service Provider’s Integrity
4.13 Delay in Service Provider’s 4.37 Service Provider’s Obligation
Performance
4.14 Liquidated Damages 4.38 Ownership and grants of Licenses, Patent
Right’s/Intellectual Property Rights
4.15 Termination for Default 4.39 Training
4.16 Force Majeure 4.40 Insurance
4.17 Termination 4.41 Information Ownership
4.18 Order Cancellation 4.42 Privacy and security safeguards
4.19 Consequences of Termination 4.43 Bank’s Right
4.20 Resolution of Disputes 4.44 Violation of Terms
4.21 Security Configuration, 4.45 Survival and severability
Audit/Review/Monitoring/Visitation
4.22 Monitoring 4.46 Statutory and Regulatory Requirements
4.23 Visitation 4.47 Execution of Service Level Agreement
4.24 Indemnity
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PART 4: TERMS AND CONDITIONS OF CONTRACT (TCC)
4.1 Definitions
In this Contract, the following terms shall be interpreted as indicated:
a) “Service Provider” is the successful Bidder who has been determined to qualify to
perform the Contract satisfactorily, and whose Bid has been determined to be
substantially responsive, and is the lowest evaluated Bid.
b) “The Contract” means the agreement entered into between the Bank and the Service
Provider, as recorded in the Contract Form signed by the parties, including all
attachments and appendices thereto and all documents incorporated by reference
therein.
c) “The Contract Price” means the price payable to the Service Provider under the
Contract for the full and proper performance of its contractual obligations.
d) “TCC” means the Terms and Conditions of Contract contained in this section.
e) 'System' means a Computer System consisting of all Software, etc., which should work
together to provide the services as mentioned in the Bid and to satisfy the Technical
and Functional Specifications mentioned in the Bid.
In case of a difference of opinion on the part of the Bidder in comprehending and/or

interpreting any Clause / Provision of the Bid Document after submission of the Bid, the
interpretation by the Bank shall be binding and final on the Bidder.
4.2 Country of Origin

The Service Provider should be incorporated in India.
4.3 Standards
The bidder under this Contract shall conform to the Industry standards for integrating with
the various systems required for the smooth functioning of DSS.
4.4 Use of Contract Documents and Information

a) The Service Provider shall not, without the Bank’s prior written consent, disclose the
Contract, or any provision thereof, or any specification, plan, sample or information
furnished by or on behalf of the Bank in connection therewith, to any person other than a
person employed by the Service Provider in the performance of the Contract. Disclosure
to any such employed person shall be made in confidence and, shall be extended for
purposes of such performance.
b) The Service Provider shall not, without the Bank’s prior written consent, make use of any
document or information enumerated in this Bidding Document, except for purposes of
performing the Contract.
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c) Any document, other than the Contract itself, enumerated in this Bidding Document
shall remain the property of the Bank and, shall be returned (in all copies) to the Bank
on completion of the Service Provider’s performance under the Contract, if so required
by the Bank.
d) The Bidder shall sign a Non-disclosure Agreement as per Format 6.2.
4.5 Patent Rights / Intellectual Property Rights

The Service Provider shall indemnify the Bank against all third-party claims of
infringement of patent, trademark, intellectual property, copyrights or industrial design
rights arising from use of the Products or any part thereof.
4.6 Performance Bank Guarantee(PBG)

a) The successful bidder should submit a Performance Bank Guarantee acceptable to the
bank for 10% of the work order i.e. Total Cost of ownership (TCO) within 21 days from
the date of acceptance of the Purchase Order.
b) If the Performance bank Guarantee is not submitted within the time stipulated above,
penalty at Rs.10000/- for each completed calendar week of delay or part thereof will be
deducted from the payment or from any other payments for the delay in submission of
Security Deposit/ Bank Guarantee. The total penalty under this clause shall be restricted
to maximum of Rs.50000/. Contact may be terminated in case of non-submission of
Performance Bank Guarantee.
c) Performance Bank Guarantee (PBG) obtained from any of the Scheduled Commercial
Banks (Other than Central Bank of India) submitted or security deposit made should be
valid for a period of 60 months, from the date of acceptance of order and shall be
retained till the completion of contract period. The guarantee should also contain a claim
period of one year from the last date of validity of PBG. However it should be as per the
bank’s format.(Format6.7)
d) The PBG shall be effective and if required to be extended during the currency / extended
time of the contract period.
e) The selected bidder shall be liable for extending the validity date and claim period of the
Bank guarantees as and when it is due, on account of non -completion of the project.
f) The security deposit / bank guarantee will be returned to the bidder within six months
after completion of the contract period/extended period of the contract with the consent
of both the parties, whichever is later. Bidder shall not demand of any marginal money, if
bank guarantee/security deposit not returned as per time stipulated therein or thereafter.
It shall be duty of the bidder to collect security deposit / bank guarantee as per RFP
requirement
g) The Bank shall invoke the Bank guarantee before the expiry of claim period, if work is not
completed as per time scheduled and the guarantee is not extended, or if the selected
bidder fails to complete his obligations under the contract. The assessment of
performance will be the sole discretions of the bank. The Bank shall be notifying the
selected bidder in writing before invoking the Bank guarantee.
4.7 Inspection and Quality Control Tests

a) The Bank reserves the right to carry out inspection by a team of Bank Officials, of any
of the existing live installations of the Service Provider referred to in the Technical Bid,
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or demand a demonstration of the solution proposed on a representative model in the

bidder’s office.
b) Nothing stated hereinabove shall in any way release the Service Provider from any
warranty or other obligations under this Contract.
4.8 Penalty
1. The selected Bidder shall deliver the Equipment within 3 weeks from the date of
acceptance of purchase order along with CMT tool at central location and web based
complaint lodging solution. The site address will be provided by the Bank.
2. Bank reserves the right to charge penalty to the bidder at Rs.1000/- per machine per
week or part thereof, for late delivery/installation beyond due date of delivery, to a
maximum of 5% of contract value.
3. If delay exceeds two weeks from due date of delivery, Central Bank of India reserves the
right to cancel the entire order and de-list the bidder from participating any of our banks
tender in future for a period of two years". Bidder will have to pay penalty to Bank @ 1%
of the order value per day or part thereof subject to maximum of 5%, for delay in
installation, if the delay is caused owing to reasons attributable to the Bidder
4. If the selected Bidder fails to complete the due performance of the contract in accordance
to the terms and conditions agreed during the final contract negotiation, the Bank
reserves the right either to cancel the contract or to accept performance already made by
the selected bidder. In case of termination of contract, the Bank reserves the right to
recover an amount equal to 5% of the Contract value as Penalty for non-performance.
5. Penalty is not applicable for reasons attributable to the Bank and Force Majeure.
However, it is the responsibility of the selected bidder to prove that the delay is
attributable to the Bank and Force Majeure. The Bidder shall have to produce document
showing "Reasons for delay to commence / completion of work" from the
representatives of Bank The selected bidder shall submit the proof authenticated by the
bidder and Bank’s official that the delay is attributed to the Bank and Force Majeure
along with the bills requesting payment and to undertake to complete the work within
next one week of confirmation of readiness by the Bank. This, however, does not
preclude the Bank from invoking the Performance Guarantee, if warranted, as per the
terms of this RFP.
6. Non delivery of consumable / spare parts to ordered locations beyond a period of 2 week
from the lodging of request through the email or portal provided by Bidder, will liable
for7 a penalty @ 0.5% of that delayed order value inclusive of all taxes, duties, levies etc.,
per week or part thereof, subject to maximum of 5% of order value.
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7. The solution and services should be available in individual branch as per branch’s
banking timings/hours. (The system may be switched on/off in timely manner to ensure
availability during branch’s banking timing/hours).
Penalty for delay in supply and installation
The project rollout should be completed in all Bank given sites within 14 weeks from date of
Purchase Order. However, a weekly monitoring of installation would be done after a lead
time of 21 days. Sites not covered in given timeline would attract a penalty at the rate of
Rs.1000 (Rs. One Thousand only) per week per DSS Unit (as specified in the project
timelines).
The maximum penalty would not exceed 50% of the aggregate monthly charges payable to
bidder for all sites for a particular month. Beyond this, Bank shall have the option of
cancelling the orders and / or invoking Bank Guarantee, with a thirty days’ notice, unless
delay is due to Bank’s dependency or reasons beyond control of both Bidder/Bank.
In case of invoking of the Performance Bank Guarantee, the bidder would be Black listed for
appearing in any future RFP process of the Bank and the data would also be shared with the
IBA and RBI.
 The Bidder shall perform its obligations under the agreement entered into with the
Bank, in a professional manner.
 If any act or failure by the bidder under the agreement results in failure or
inoperability of systems and if the Bank has to take corrective actions to ensure
functionality of its property, the Bank reserves the right to impose penalty, which
may be equal to the cost it incurs or the loss it suffers for such failures.
 Bank may impose penalty to the extent of damage to its any equipment, if the
damage was due to the actions directly attributable to the staff of Bidder.
 If the Bidder fails to complete the due performance of the contract, the Bank
reserves the right either to cancel the order or to recover a suitable amount as
deemed reasonable as Penalty / Liquidated Damage for non-performance. Violation
of contract terms mentioned in Service Level Agreement (SLA) will attract penalty.
 Bank will recover the financial loss to the bank or its customers from bidder which is
caused due to malfunctioning of system provided by the Bidder and the recovery
amount will not be part of penalty hence will not be included under overall 10% cap
on penalty, It will be considered separately.
a) Penalty on Delay in Complaint resolution, shifting, part replacement, uptime

guarantee
Bidder will take total responsibility for the fault free operation of the hardware
equipment’s and maintenance during the contract period for a total duration of five
years. The Supplier will accomplish preventive and breakdown maintenance activities
to ensure that the hardware equipment’s execute without defect or interruption of
operation and give at least 97.00% uptime on monthly basis. The successful bidder
should sign Service Level Agreement (SLA) with our office for the supplied hardware
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items. If the service support is not up to the expectations of the Bank, Bank may at its
own discretion reject the proposal in total, without assigning any reason. Downtime
will be calculated from MIS portal which is configured as part of digital signage
solution by the successful bidder.
1. The Bank would expect the bidder to commit to the service level assurances. The
Bidder shall commit to maintain uptime of 97.00 and above per month. The SLA
will be reviewed on a quarterly basis.
2. For purpose of calculating penalty, uptime is calculated as under: Uptime (%):
The percentage uptime shall be calculated on monthly basis as follows:
Availability (in %) = [(Sum of total operational hours during month – Sum of

downtime hours during month) X 100] ÷ Sum of total operational hours
during the month.
Example-
No of operational hours per day= Total 8 hours (10:00 AM to 06:00 PM)
No of operational hours during Month=30*8=240 hours
Sum of downtime hours during a month for machine A= 10 hours
% availability for the machine A = (240-10)/240*100=95.83
Penalty to be imposed for machine A=10 % of total cost of Monthly pay out
3. Penalties will be applicable due to downtime of centralized digital signage solution

the Bank will impose a penalty as mentioned below of the monthly rental charges.
% Uptime Per Month Penalty Percentage of Monthly rentals for each
machine
97 and above No Penalty
Between 95.00% to 96.99% 10 %
Between 90.00% to 94.99% 20 %
Below 90% 50%
OTHER PENALTY (IN ADDITION TO UPTIME PENALTY)
Unauthorized content uploaded Termination to the contract within 30 days after notice by
/stored/pushed /played/ displayed the bank and/or actual/notional loss to the bank or penalty
etc. imposed by any regulatory/ statutory or any appropriate
authority or Rs.2 Lacs rupees per event whichever is higher
Content not pushed/displayed as Rs.100/- per hour per display after scheduled time of display
per scheduled time or Stale content
display/ pushed. Content not
removed after stipulated time
provided by bank.
4. The bidder shall guarantee 97.00 percentage of uptime. The Bidder shall be liable
for penalty for uptime maintained below 97.00% in a month.
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5. Further if the number of downtime instances during a month exceeds 3 times, an

additional 1.00% downtime will be reduced from uptime and the penalty will be
calculated accordingly.
6. If uptime for any location during any month is less than 90% Bank will have the
right of not making any payment for the month for that location.
7. The Bank reserves the right to levy / waive off penalty as and when it considers fit,
but shall not be bound either way.
8. Bank may permit the downtime during Shifting of supplied hardware items as
described below:
Resolution
Timings(Shifting / Non- Penalty for display unit per day
Sr.No Location Working) (in Rs.)
1 Metro Next Business Day 500

2 Urban Within 2 Business Day 500
Semi-
3 Urban Within 4 Business Day 500
4 Rural Within 5 Business Day 500
9. Penalties, if any, shall be calculated for every month and recovered from the Rental
charges /Recurring charges of that quarter.
10. Wherever applicable as stated above while effecting any payment, deduction
towards penalty payment will be made. Hence the bidder should raise the invoice
deducting the penalty amount.
11. 8 hours of daily working hours from 10:00 AM to 06:00 PM will be taken into
consideration for calculation downtime. Bank issues will be exempted for
computation of downtime provided proofs are submitted.
12. The penalty is capped at maximum 50% of monthly rental on total billed amount.
13. Bank may recover such amount of penalty from any payment being released to the
bidder / performance guarantee. Both penalty and liquidated damages are
independent of each other and are applicable separately and concurrently.
14. Penalty and LD is not applicable for reasons attributable to the Bank and Force
Majeure. However, it is the responsibility of the selected bidder to prove that the
delay is attributable to the Bank and Force Majeure. The selected bidder shall
submit the proof authenticated by the bidder and Bank’s official that the delay is
attributed to the Bank and Force Majeure along with the bills requesting payment.
15. Over and above the above mentioned penalty clauses Bank shall have the option of
cancelling the orders and / or invoking Bank Guarantee, with a 30 days’ notice,
unless delay/ non-performance is due to Bank’s dependency or reasons beyond
control of both Service Provider/Bank. In case of invoking of the Performance
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Bank Guarantee, the service provider would be Black listed for appearing in any
future RFP process of the Bank and the data would also be shared with the IBA and
RBI.
b) Performance will be monitored on quarterly basis. Penalty due to downtime or failed
transactions during the entire contract period will be deducted from any subsequent
payment(s) to be made to the Bidder.
All type of penalties is mutually exclusive of each other i.e. each type of penalty can be
levied simultaneously and independently. Maximum deducted penalty of one type
will not affect any other type of penalty i.e. both types of penalties can be levied up to
their maximum limit simultaneously.
Overall cap for penalties will be 10% of the contract value. Thereafter, the contract
may be cancelled and amount paid if any, will be recovered with 1.25% interest per
month. The bank also has the right to invoke the performance guarantee.
Inability of the Bidder to provide services at the service levels defined would result in
breach of contract and would invoke the penalty clause. Refer to section 7 for service
levels and service credits
Notwithstanding anything contained above, no such penalty will be chargeable on the

Bidder for the inability occasioned, if such inability is due to reasons entirely
attributable to the Bank.
Notwithstanding what is mentioned hereinabove or anywhere else in the tender, the

maximum amount that may be levied by way of penalty shall on no account exceed 10
% of the Total Contract value and the contract value will be determined at the time of
contract finalization.
c) Recovery of Penalty
Amount of penalty will be recovered from bidder, on demand from Bank. The bidder
undertakes to pay the penalty amount as prescribed by the Bank. Bank reserves the
right to deduct the penalty amount from the monthly payout or invoke the Bank
Guarantee for recovering the penalty amount in case of any shortfall.
4.9 Payment Terms
Bank will make payment on a monthly arrear basis after deducting penalty if any as per
this RFP within 20 days of submission of the invoices (with all required supporting
documents) or receipt of written clarifications on the invoice sought by the Bank
whichever is later, after duly complying all the guidelines of this RFP and subsequent
agreement. First payment will be released only after signing of SLA & submission of PBG.
The Bank will not make any advance payment. The Bank will only pay for services availed
by the Bank. The Bank will not pay or is not bound to pay for services not procured/
availed by the Bank. The Bank shall have the right to withhold any payment due to the
Selected Bidder, in case of delays or defaults on the part of the Selected Bidder. Such
withholding of payment shall not amount to a default on the part of the Bank. TDS or any
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other applicable tax will be deducted at the applicable rate as per provision s of the
applicable law.
The Bidder must accept the payment terms proposed by the Bank. The commercial bid
submitted by the bidders must be in conformity with the payment terms proposed by the
Bank. Any deviation from the proposed payment terms would not be accepted. If any of the
services as mentioned in the price bid is s not taken up by the bank during the course of the
assignment, the bank will not pay the cost quoted by the bidder in the price bid against
such services. There shall be no escalation in the prices once the prices are fixed and
agreed by the Bank and the selected service provider till completion of the contract
period. Also, the payments for each month will be made only after the
acceptance/verification of the invoice by the Bank for that month. The Bank shall pay the
amount due under this RFP andsubsequent agreement.
The Bank shall pay each undisputed invoice raised in accordance with this RFP and
subsequent agreement, within 30 days after its receipt unless otherwise mutually agreed
in writing, provided that such invoice is dated after such Fees have become due and
payable under this RFP and subsequent agreement.
Upon settlement of disputes with respect to any disputed invoice(s), the Bank will make
payment within 30 days of the settlement of such disputes.
Bidder shall not be entitled to charge any additional costs on account of any items or
services or by way of any out of pocket expenses, including travel, boarding and lodging
etc.
4.10 Prices
a) The Price quoted shall be inclusive of import duties and excise duties, if any. Price shall
be exclusive of applicable taxes like, GST, local taxes, if any, which will be borne by the
Bank. The Bidder has to inform the rate of applicable taxes separately.
b) No escalation in price quoted is permitted for any reason whatsoever. Prices quoted
must be firm till the completion of the contract.
c) From the date of placing the order till the delivery of the product/solution /certification,
if any changes are brought in the duties such as excise/customs etc., by the Government
resulting in reduction of the cost of the systems, the benefit arising out of such reduction
shall be passed on to the Bank
d) Applicable Taxes will be paid at actual to the maximum of taxes indicated in the
Commercial Bid. If there is any delay in delivery of the solution ordered on account of the
Bidder, then any increase in tax rate has to be borne by the bidder. However if any
decrease in the tax rates, then the taxes at actual will be paid.
e) Prices payable to the Service Provider as stated in the Contract shall be firm and not
subject to adjustment during performance of the Contract, irrespective of reasons
whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies,
charges, etc.
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4.11 Contract Amendments

No variation in or modification of the terms of the Contract shall be made, except by
written amendment, signed by the parties.
4.12 Assignment
a) Bank may assign the Project and the solution or services provided therein by Service
Provider in whole or as part in view of corporate reorganization, consolidation, merger,
or sale of substantially all of its assets. The Bank shall have the right to assign such
portion of the maintenance services to any of the Contractor, at its sole option, or upon
the occurrence of the following: (i) Service Provider refuses to perform; (ii)Service
Provider is unable to perform; (iii) termination of the contract with Service Provider
for any reason whatsoever; (iv) expiry of the contract.
b) Such right shall be without prejudice to the rights and remedies, which the Bank may
have against Service Provider. Service Provider shall ensure that the said Contractor
shall agree to provide such services to the Bank at no less favourable terms than that
provided by Service Provider and shall include appropriate wordings to this effect in the
agreement entered into by Service Provider with such Contractor. The assignment
envisaged in this scenario is only in certain extreme events such as refusal or inability of
Service Provider to perform or termination/expiry of the contract.
4.13 Delays in the Performance

If at any time during performance of the Contract, the Service Provider should
encounter conditions impeding timely implementation, the Service Provider shall
promptly notify the Bank in writing of the fact of the delay, its likely duration and its
cause(s). As soon as practicable after receipt of the Service Provider’s notice, the
Bank shall evaluate the situation and may, at its discretion, extend the Service
Provider’s time for performance, with or without liquidated damages, in which case, the
extension shall be ratified by the parties by amendment of the Contract.
4.14 Liquidated Damages

The Bank will consider the inability of the Service Provider to implement the solution
within the specified time limit, as a breach of contract and would entail the payment of
Liquidation Damages on the part of the Service Provider. The liquidation damages
represent an estimate of the loss or damage that the Bank may have suffered due to
delay in performance of the obligations (relating to delivery, installation, warranty,
maintenance etc.) by the Service Provider. Installation will be treated as incomplete in
one/all of the following situations:
i. Non-delivery of any component or other services mentioned in the order Non-
delivery of supporting documentation
ii. Delivery/Availability, but no installation of the components and/or software No
Integration.
iii. System operational but unsatisfactory to the Bank
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iv. If the bidder fails to deliver any or all of the Goods or perform the Services within
the time period(s) specified in the Contract, the Bank shall, without prejudice to
its other remedies under the Contract, Charge, liquidated damages, from the date
of commencement to the date such penalty is levied. Bank shall invoke the
performance guarantee in case the Service Provider fails to discharge their
contractual obligations during the period of contract or Bank incurs any loss due
to Bidder’s negligence in carrying out the project implementation or services as
per the agreed terms & conditions and Bank may consider termination of the
contract, or any other rights as deem fit. Bidder shall have to submit fresh
Performance Bank Guarantee of the same amount as submitted earlier in case
PBG is invoked by the Bank, if the PBG is demanded by the Bank.
4.15 Termination for Default

a) The Bank, without prejudice to any other remedy for breach of Contract, by a t hi rt y
da ys written notice of default sent to the Service Provider, may terminate the Contract
in whole or in part:
i. if the Service Provider fails to supply and install terminals within the period(s)
specified in the Contract, or within any extension thereof granted by the Bank;
or
ii. if the Service Provider fails to perform any other obligation(s) under the Contract.
b) In the event the Bank terminates the Contract in whole or in part, it may procure, upon
such terms and in such manner as it deems appropriate, Products and Services similar to
those undelivered, and the Service Provider shall be liable to the Bank for any excess
costs for such similar Products or Services. However, the Service Provider shall continue
performance of the Contract to the extent not terminated.
4.16 Force Majeure

a) Notwithstanding the provisions of TCC, the Service Provider shall not be liable for
forfeiture of its performance security, liquidated damages, or termination for default, if
and to the extent that the delay in performance or other failure to perform its
obligations under the Contract, is the result of an event of Force Majeure.
b) For purposes of this clause, “Force Majeure” means an event beyond the control of the
Service Provider and not involving the Service Provider’s fault or negligence and
not foreseeable. Such events may include, but are not restricted to, acts of the Govt. In
its sovereign capacity, wars or revolutions, , floods, and freight embargos.
c) If a Force Majeure situation arises, the Service Provider shall promptly notify the
Bank in writing of such condition and the cause thereof. Unless otherwise directed by
the Bank in writing, the Service Provider shall continue to perform its obligations
under the Contract as far as is reasonably practical, and shall seek all reasonable
alternative means for performance not prevented by the Force Majeure event.
d) Notwithstanding above, the decision of Central Bank of India shall be final and binding
on the bidder.
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4.17 Termination
A. Termination for Default
a. The Bank, without prejudice to any other remedy for breach of contract, by thirty
days written notice of default sent to the Successful Bidder, may terminate this
Contract in whole or in part:
i. if the Successful Bidder fails to deliver any or all of the deliverables /
milestones within the period(s) specified in the Contract, or within any
extension thereof granted by the Bank; or;
ii. If the Successful Bidder fails to perform any other obligation(s) under the
contract.
iii. If the Successful Bidder, in the judgment of the Bank has engaged in corrupt or
fraudulent practices in competing for or in executing the Contract.
Corrupt practice means the offering, giving, receiving or soliciting of anything
of value or influence the action of a public official in the procurement process
or in contract execution; and “fraudulent practice” means a misrepresentation
of facts in order to influence a procurement process or the execution of a
contract to the detriment of the Bank, and includes collusive practice among
Bidders ( prior to after bid submission) designed to establish bid prices at
artificial non‐competitive levels and to deprive the Bank of the benefits of free
and open competition
b. In the event, the Bank terminates the Contract in whole or in part, the Bank may
procure, upon such terms and in such manner as it deems appropriate, Goods or
Services similar to those undelivered, and the Successful Bidder shall be liable to the
Bank for any excess costs for such similar Goods or Services. However, the
Successful Bidder shall continue performance of the Contract to the extent not
terminated when the value of the liquidated damages exceed 10% of the contract
value.
c. In case the contract is terminated then all undisputed payment will be given to
bidder, but disputed payment shall be adjusted by way of penalty from invoices or
Performance Bank Guarantee.
B. Termination for Insolvency

If the Bidder becomes bankrupt or insolvent, has a receiving order issued against it,
compounds with its creditors, or, if the Bidder is a corporation, a resolution is passed or
order is made for its winding up (other than a voluntary liquidation for the purposes of
amalgamation or reconstruction), a receiver is appointed over any part of its
undertaking or assets, or if the Bidder takes or suffers any other analogous action in
consequence of debt; then the Bank plans to, at any time, terminate the contract by
giving thirty days written notice to the Bidder. If the contract is terminated by the Bank
in terms of this Clause, termination will be without compensation to the Bidder, provided
that such termination will not prejudice or affect any right of action or remedy which has
accrued or will accrue thereafter to the Bank. In case, the termination occurs before
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implementation in all the locations in terms of this clause, the Bank is entitled to make its
claim to the extent of the amount already paid by the Bank to the Bidder.
C. Termination for Convenience:
The Bank, by written notice sent to the bidder, may terminate the Contract, in whole or in
part, at any time for its convenience. The notice of termination shall specify that
termination is for the Bank’s convenience, the extent to which performance of the
Supplier under the Contract is terminated, and the date upon which such termination
becomes effective.It is clarified that the Bidder shall not terminate this Agreement for
convenience
D. Termination – Key Terms & Conditions
a. The Bank reserves the right to terminate the agreement with the Bidder / bidder at
any time by giving thirty (30) days prior written notice to the Bidder.
b. The Bank shall be entitled to terminate the agreement at any time by giving notice if
the Bidder
i. has a winding up order made against it; or
ii. has a receiver appointed over all or substantial assets; or
iii. is or becomes unable to pay its debts as they become due; or
iv. enters into any arrangement or composition with or for the benefit of its
creditors; or
v. Passes a resolution for its voluntary winding up or dissolution or if it is
dissolved
c. The Bidder shall have right to terminate only in the event of winding up of the Bank.
Bank will specify the period for remedying any defect.
d. The Successful Bidder (bidder) agrees and undertake that an exit resulting due to
expiry or termination of Contract under this RFP or for any reason whatsoever
would be a slow process over a period of six (6) months, after the completion of the
notice period, and only after completion of the Bidders obligations under a reverse
transition mechanism. During this period of Reverse Transition, the Bidder shall
continue to provide the Deliverables and the Services in accordance with the
contract under this RFP and shall maintain the agreed Service levels. The Bank shall
make payment for these services as per terms.
e. After the completion of the notice period, and only after completion of the Bidders
obligations under a reverse transition mechanism. During this period of Reverse
Transition, the Bidder shall continue to provide the Deliverables and the Services in
accordance with the contract under this RFP and shall maintain the agreed Service
levels. The Bank shall make payment for these services as per terms.
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4.18 Order Cancellation

BANK reserves the right to cancel the contract placed on the selected bidder after
serving thirty (30) days notice, and recover expenditure incurred by the BANK under
the following circumstances:-
 The supplier/BIDDER commits a breach of any of the terms and conditions of the
RFP or subsequent order or Agreement.
 The bidder goes into liquidation, voluntarily or otherwise.
 An attachment is levied or continues to be levied for a period of seven days upon
effects of the bid.
 Delays in delivery beyond the specified period for delivery
 Serious discrepancy in hardware noticed during the pre-dispatch factory
inspection or during installation
If the selected bidder fails to complete the assignment as per the time lines prescribed in
the RFP and the extension if any allowed, it will be a breach of contract. The Bank
reserves its right to cancel the order in the event of delay and forfeit the security amount
as liquidated damages for the delay –
 If deductions on account of liquidated damages exceeds more than 10% of the
total contract price.
After award of the contract, if the selected bidder does not perform satisfactorily or
delays execution of the contract, BANK reserves the right to get the balance contract
executed by another party of its choice by giving one month’s notice for the same. In this
event, the selected bidder is bound to make good the additional expenditure, which
BANK may have to incur in executing the balance contract. This clause is applicable, if for
any reason, the contract is cancelled. In addition to the cancellation of purchase order,
the Bank reserves the right to invoke the Bank Guarantee given by the supplier to
appropriate the damages and also to black list the supplier from participating in any
future RFP or other process of the Bank.
BANK reserves the right to recover any dues payable by the selected bidder from any
amount outstanding to the credit of the selected bidder, including the pending bills
under this contract.
4.19 CONSEQUENCES OF TERMINATION

a. In the event of termination of the Contract due to any cause whatsoever, [whether
consequent to the stipulated term of the Contract or otherwise], BANK shall be entitled
to impose any such obligations and conditions and issue any clarifications as may be
necessary to ensure an efficient transition and effective business continuity of the
Service(s) which the Bidder shall be obliged to comply with and take all available steps
to minimize loss resulting from that termination/breach, and further allow the next
successor Bidder to take over the obligations of the erstwhile Bidder in relation to the
execution/continued execution of the scope of the Contract.
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b. In the event that the termination of the Contract is due to the expiry of the term of the
Contract, a decision not to grant any (further) extension by BANK, the Bidder herein shall
be obliged to provide all such assistance to the next successor Bidder or any other
person as may be required and as BANK may specify including training, where the
successor(s) is a representative/personnel of BANK to enable the successor to
adequately provide the Service(s) hereunder, even where such assistance is required to
be rendered for a reasonable period that may extend beyond the term/earlier
termination hereof.
i. Nothing herein shall restrict the right of BANK to invoke the Performance Bank
Guarantee and other guarantees, securities furnished, enforce the Deed of
Indemnity and pursue such other rights and/or remedies that may be available to
BANK under law or otherwise.
ii. The termination hereof shall not affect any accrued right or liability of either
Party nor affect the operation of the provisions of the Contract that are expressly
or by implication intended to come into or continue in force on or after such
termination
4.20 Resolution of Disputes

a. The Bank and the Service Provider shall make every effort to resolve amicably by
direct informal negotiation, any disagreement or dispute arising between them under or
in connection with the Contract.
b. If, the Bank and the Service Provider have been unable to resolve amicably a Contract
dispute, even after 30 days’ period, either party may require that the dispute be referred
for resolution to the formal mechanisms specified herein below.
c. The dispute resolution mechanism to be applied shall be as follows:

(a) In case of dispute or difference arising between the Bank and the Service Provider
relating to any matter arising out of or connected with this agreement, such
dispute or difference shall be settled in accordance with the Arbitration and
Conciliation Act, 1996. The arbitral tribunal shall consist of 3 arbitrators, one
each to be appointed by the Purchaser and the Service Provider. The third
arbitrator to be appointed by the two arbitrators and appointed as the
chairman.
(b) Arbitration proceedings shall be held at Mumbai and the language of the arbitration
proceedings and that of all documents and communications between the
parties shall be English and court of Mumbai shall have exclusive jurisdiction.
Notwithstanding the existence of a dispute, and/or the commencement of
arbitration proceedings, bidder will be expected to continue the facilities
management services and the Bank will continue to pay for all products and
services that are accepted by it, provided that all products and services are
serving satisfactorily, as per satisfaction of the Bank.
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(c) The decision of the majority of arbitrators shall be final and binding upon
both parties. The cost and expenses of Arbitration proceedings will be paid as
determined by the arbitral tribunal. However, the expenses incurred by each
party in connection with the preparation, presentation, etc., of its proceedings as
also the fees and expenses paid to the arbitrator appointed by such party or on
its behalf shall be borne by each party itself; and
(d) Where the value of the contract is Rs.1.00 Crore and below, the disputes or
differences arising shall be referred to the Sole Arbitrator. The Sole
Arbitrator should be appointed by agreement between the parties. If the parties
fail to reach a consensus on appointment of sole arbitrator, then the arbitration
shall be referred to three arbitrators as mentioned in clause No.4.20 c (a )
(e) This RFP shall be governed and construed in accordance with the laws of India.
The courts of Mumbai alone and no other courts shall be entitled to entertain
and try any dispute or matter relating to or arising out of this RFP.
Notwithstanding the above, The Bank shall have the right to initiate appropriate
proceedings before any court of appropriate jurisdiction, should it find it
expedient to do so.
4.21 Security Configuration, Audit/Review/Monitoring/Visitation:

a. The baseline security configuration of Database and all other applications to be done by
the Bidder, according to the industry best practices Compliance with security best
practices may be monitored by periodic computer security audits performed by or on
behalf of the Bank. The periodicity of these audits will be decided at the discretion of the
Bank. Periodicity for Regulatory Audits would be required as per the rules and guidelines
laid down by the regulator or as required by the regulator. These audit plan to include,
but are not limited to, a review of: access and authorization procedures, physical security
controls, input/output controls, DB controls, backup and recovery procedures, Network
security controls and program change controls. Compliance of the audit report has to be
ensured by the Bidder.
b. To the extent that the Bank deems it necessary to carry out a program of inspection and
audit to safeguard against threats and hazards to the confidentiality, integrity, and
availability of data, the Bidder shall afford the Bank’s representatives access to the
Bidder’s facilities, installations, technical resources, operations, documentation, records,
databases and personnel. The Bidder must provide the Bank access to various
monitoring and performance measurement systems (both manual and automated). The
Bank has the right to get the monitoring and performance measurement systems (both
manual and automated) audited without prior approval / notice to the Bidder.
c. Bank shall undertake a periodic review of service provider outsourced process to

identify new outsourcing risks as they arise. The Bidder shall be subject to risk
management and security and privacy policies that meet the Bank’s standard. In case the
service provider outsourced to third party, there must be proper Agreement with
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concerned third party. The Bank shall have right to intervene with appropriate measure
to meet the Bank’s legal and regulatory obligations. Access to books and records/Audit
and Inspection would include:-
i. Ensure that the Bank has the ability to access all books, records and information
relevant to the outsourced activity available with the service provider. For
technology outsourcing, requisite audit trails and logs for administrative activities
should be retained and accessible to the Bank based on approved request.
ii. Provide the Bank with right to conduct audits on the service provider whether by
its internal or external auditors, or by external specialist appointed to act on its
behalf and to obtain copies of any audit or review reports and finding made on the
service provider in conjunction with the services performed for the bank.
iii. Include clause to allow the reserve bank of India or persons authorized by it to
access the bank’s documents: records of transactions, and other necessary
information given to you, stored or processed by the service providers within a
reasonable time. This includes information maintained in paper and electronic
formats.
iv. Recognized the right of the reserve bank to cause an inspection to be made of a
service provider of the bank and its books and account by one or more of its
officers or employees or other persons.
v. Banks shall at least on an annual basis, review the financial and operational
condition of the service provider. Bank shall also periodically commission
independent audit and expert assessment on the security and controlled
environment of the service provider. Such assessment and reports on the service
provider may be performed and prepared by Bank’s internal or external auditors,
or by agents appointed by the Bank.
vi. Information security audit or any other relevant audit will be required to be
conducted by the selected service provider as per industry standards and results
will have to be shared with the Bank.
The Bank may decide, at its discretion to additionally conduct these audits or
any other audit by itself or through a third party.
The selected bidder will have to ensure rectification and compliance of the all of
these audit observations on priority and without any additional cost to the Bank.
4.22 Monitoring
Compliance with Information security best practices may be monitored by periodic
Information security audits performed by or on behalf of the Bank and by the RBI or other
authority. The periodicity of these audits will be decided at the discretion of the Bank.
These audits may include, but are not limited to, a review of access and authorization
procedures, physical security controls, backup and recovery procedures, network security
controls and program change controls. To the extent that the Bank deems it necessary to
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carry out a program of inspection and audit to safeguard against threats and hazards to the
confidentiality, integrity, and availability of data, the Service Provider shall afford the
Bank’s representatives access to the service provider’s facilities, installations, technical
resources, operations, documentation, records, databases and personnel. The Bidder must
provide the Bank access to various monitoring and performance measurement systems
(both manual and automated). The Bank has the right to get the monitoring and
performance measurement systems (both manual and automated) audited without prior
approval /notice to the Bidder.
4.23 Visitations
The Bank shall be entitled to, either by itself or its authorized representative, visit any of the
Bidder’s premises without prior notice to ensure that data provided by the Bank is not
misused. The Bidder shall cooperate with the authorized representative(s) of the Bank and
shall provide all information/ documents required by the Bank.
4.24 Indemnity:
The Bidder shall indemnify the Bank, and shall always keep indemnified and hold the Bank,
its employees, personnel, officers, directors, harmless from and against any and all losses,
liabilities, claims, actions, costs and expenses (including attorney’s fees) relating to,
resulting directly or indirectly from or in any way arising out of any claim, suit or proceeding
brought against the Bank as a result of:
Bank’s authorized / bona fide use of the Deliverables and/or the Services provided by
Bidder under this Agreement; and/or An act or omission of the Bidder, employees, agents,
sub- contractors in the performance of the obligations of the Bidder under this Agreement;
and/or Claims made by employees, who are deployed by the Bidder, against the Bank;
and/or Breach of any of the term of this Agreement/Purchase Order(PO) or breach of any
representation or false representation or inaccurate statement or assurance or covenant or
warranty of the Bidder under this Agreement/PO; and/or Any or all Deliverables or Services
infringing any patent, trademarks, copyrights or such other Intellectual Property Rights;
and/or Breach of confidentiality obligations of the Bidder contained in this Agreement;
and/or Negligence or gross misconduct attributable to the Bidder or its employees or
sub‐contractors. Or
Statutory infringements in respect of all hardware, hardware components, software for the
system (including operating system/s, system software, application software, security,
firewall, etc.) etc. supplied by him.
The Bidder will have to at its own cost and expenses defend or settle any claim against the
Bank that the Deliverables and Services delivered or provided under this Agreement
infringe a patent, utility model, industrial design, copyright, trade secret, mask work or trade
mark in the country where the Deliverables and Services are used, sold or received,
provided the Bank Notifies the Bidder in writing; and Cooperates with the Bidder in the
defence and settlement of the claims.
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The Bidder shall compensate the Bank for such financial loss, direct and remote, suffered by
the Bank if the Bidder fails to fix bugs, provide the Modifications / Enhancements /
Customization as required by the Bank as per the terms and conditions of this Agreement
and to meet the Service Levels.
Additionally, the Bidder shall indemnify, protect and save the Bank against all claims, losses,
costs, damages, expenses, action, suits and other proceedings, that the Deliverables and
Services delivered or provided under this Agreement infringe a patent, utility model,
industrial design, copyright, trade secret, mask work or trademark in any country where the
Deliverables and Services are used, sold or received; and/or resulting from infringement of
any patent, trademarks, copyrights etc. or such other statutory infringements under any
laws including the Copyright Act,1957 or Information Technology Act, 2000 in respect of all
the Hardware, Software and network equipment or other systems supplied by them to the
Bank from whatsoever source, provided the Bank notifies the Bidder in writing as soon as
practicable when the Bank becomes aware of the claim however, the Bidder has sole control
of the defence and all related settlement negotiations.
The bidder or any of its representatives shall indemnify to bank any loss damage or cost
/compensation arising out the breach of the data associated with citizen of any country and
the same has penal obligation under that country/union or member country. The Bank shall
not be held liable for and is absolved of any responsibility or claim/Litigation or penal
liability arising out breach of data by service provider pertains to Citizen or Non citizen
being the customer of the Bank or thereafter, if the same has penal obligation with that
country. Service provider/bidder shall indemnify to the bank regarding breach of the data
associated with citizen of any country during the currency of customer with bank or
thereafter if the same is punishable under that country.
Bank provides the Bidder with the assistance, information and authority reasonably
necessary to perform the above and Bidder aware the rights to make any statements or
comments or representations about the claim by Bank or any regulatory authority.
Indemnity would be limited to court or arbitration awarded damages and shall exclude
indirect damages. However indemnity would cover damages, loss or liabilities suffered by
the Bank arising out of claims made by its customers, user, service provider and/or
regulatory authorities.
Indemnity would be limited to court awarded damages However indemnity would cover
damages, loss or liabilities, compensation suffered by the Bank arising out of claims made by
its customers, user, service provider and/or regulatory authorities.
The Bank do hereby indemnify the Bidder, and shall always keep indemnified and hold the
Bidder harmless from and against any and all losses, liabilities, claims, actions, costs and
expenses (including reasonable attorneys’ fees) relating to, resulting directly from or in any
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way arising out of any claim, suit or proceeding brought by third-parties against the Bidder
only as a result of:
I. Third party infringement claims resulting from unauthorized equipment modification
by the Bank or equipment use prohibited by Specifications for Hardware and
Software,
II. Third-party infringement claims resulting from a breach of Software license terms by
the Bank in respect of Software directly supplied by the Bidder.
If Bank completed any modification in any equipment or use any specification for hardware
and software after consultation with bidder shall be excluded from any restriction contained
here in above.
Indemnity would be limited to court awarded damages, however indemnity would cover
damages, loss or liabilities, compensation suffered by the Bank arising out of claims made by
its customers, user, service provider and/or regulatory authorities.
The Bidder shall indemnify the Bank in case of any mismatch of ITC (Input Tax Credit) in the
GSTR 2A, where the Bank does not opt for retention of GST component on supplies. Bidder
shall indemnify to bank, if cyber threatened /crime/hacking or any related offence occurs
due to use of solution/software supplied (including support services) or any other manner
provided in this regard.
4.25 Limitation of Liability

a) The Bidders aggregate liability in connection with obligations undertaken as a part of the
Project regardless of the form or nature of the action giving rise to such liability (in
Contract, Tort or otherwise), shall be at actual and limited to the contract value.
b) The Bidders liability in case of claims against the Bank resulting from , misconduct or
gross negligence of the Bidder, its employees or from infringement of patents,
trademarks, copyrights or such other Intellectual Property Rights or breach of
confidentiality obligations shall be unlimited.
c) The Bank shall not be held liable for and is absolved of any responsibility or
claim/litigation arising out of the use of any third party software or modules supplied
by the Bidder under this project and operated according to the Bidder’s advice and
same confirmed by Bank’s officials. The claims against customers, users, service
providers and regulatory authorities of the Bank would be considered as a direct claim.
4.26 Independent Contractor:

Nothing herein contained will be construed to imply a joint venture, partnership, principal-
agent relationship or co-employment or joint employment between the Bank and Bidder.
Bidder, in furnishing services to the Bank hereunder, is acting only as an independent
contractor. Bidder / OEM is responsible for implementation and maintenance of the solution
as per the requirement of Bank, managing the activities of its personnel or the personnel
Authorized Reseller and will be accountable for both. Bidder shall be vicariously liable for
any acts, deeds or things done by their employees, agents, contractors etc. which is outside
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the scope of power vested or instructions issued by the Bank. Bidder shall be the principal
employer of the employees, agents, contractors etc. engaged by Bidder and shall be
vicariously liable for all the acts, deeds or things, whether the same is within the scope of
power or outside the scope of power, vested under the purchase contract to be issued for
this scope of work. No right of any employment shall accrue or arise, by virtue of
engagement of employees, agents, contractors etc. by Bidder, for any assignment under the
purchase contract to be issued for this scope of work. All remuneration, claims, wages, dues
etc. of such employees, agents, contractors etc. of Bidder shall be paid by Bidder alone and
the Bank shall not have any direct or indirect liability or obligation, to pay any charges,
claims or wages of any of Bidder ’s employee, agents and contractors. Bidder shall hold the
Bank, its successors, Assignees and Administrators fully indemnified and harmless against
loss or liability, claims actions or proceedings by statutory authority including labour laws, if
any, that may arise from whatsoever nature caused to the Bank through the action of its
employees, agents, contractors etc.
4.27 No outsourcing by selected service provider-
The selected bidder will undertake to provide the services required in this RFP to
the Bank and will not outsource or sub-contract any of the core activities of the
contract offered to Bank to any other company.
4.28 Publicity
Any publicity by the bidder in which the name of bank is to be used should be done only
with the explicit written permission of bank.
4.29 Confidentiality
The BIDDER shall not commercially use or disclose any Confidential Information or any
materials derived there from to any other person or entity other than persons in the direct
employment of the BIDDER, its affiliates, partners, directors, associates who have a need to
have access to and knowledge of the Confidential Information solely for the Purpose
authorized above and for its internal quality performance review processes. The BIDDER
may disclose Confidential Information to consultants, professional indemnity insurers;
advisors such consultant, professional indemnity insurers, advisors shall be bound with
similar confidentiality terms and conditions that are no less restrictive than these. The
BIDDER shall take appropriate measures by instruction and similar confidentiality written
agreement prior to disclosure to such employees, affiliates, partners, directors, associates to
make certain against unauthorized use or disclosure. The BIDDER agrees to notify the BANK
immediately if it learns of any use or disclosure of the BANK’s Confidential Information in
violation of the terms of this Agreement. Further, any breach of non-disclosure obligations
by such employees or consultants shall be deemed to be a breach of this Agreement by the
BIDDER and the BIDDER shall be accordingly liable therefore and indemnify to the BANK.
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Provided that the BIDDER may disclose Confidential information to a court or governmental
agency pursuant to an order of such court or governmental agency as so required by such
order, provided that the BIDDER shall, unless prohibited by law or regulation, promptly
notify the BANK of such order and afford the BANK the opportunity to seek appropriate
protective order relating to such disclosure. The Confidential obligations imposed upon the
Bidder shall so survive even after expiry or termination of the RFP/Agreement.
4.30 Exit Option and Contract Re-negotiation

The Bank reserves its right to cancel the entire / unexecuted part of the Purchase Order at
any time by assigning appropriate reasons and recover expenditure incurred by the Bank in
addition to recovery of Liquidated damages as per the terms of the contract, in the event of
one or more of the following conditions:
 Delay in delivery of solution beyond the specified period.
 Serious discrepancies noted in the solution delivered.
 Breaches in the terms and conditions of the Order.
 Non satisfactory performance of bidder during the contract period.
 In addition to the cancellation of purchase order, the Bank reserves its right to invoke
the Bank Guarantee or foreclose the Security Deposit given by the bidder towards
non- performance/non-compliance of the terms and conditions of the contract, to
appropriate towards damages.
 Bank shall serve the notice of termination to the bidder at least 30 days prior, of its
intention to terminate services during the contract period.
In addition to the cancellation of purchase contract, Bank reserves the right to appropriate
the damages through encashment of Performance Guarantee given by the BIDDER.
The Bank will reserve a right to re-negotiate the price and terms of the entire contract with
the BIDDER at more favourable terms in case such terms are offered in the industry at that
time.
Notwithstanding the existence of a dispute, and/or the commencement of arbitration

proceedings, the BIDDER should continue to supply the equipment’s (if required/non
delivered) and provide services to the Bank as per the contract.
Reverse transition mechanism would be activated in the event of cancellation of the contract
or exit by the parties or 6 months prior to expiry of the contract. The BIDDER should
perform a reverse transition mechanism to the Bank or its selected bidder. The reverse
transition mechanism would be over a period of 6 months post the completion of the 30 day
notice period to facilitate an orderly transfer of services to the Bank or to an alternative 3rd
party / bidder nominated by the Bank. Where the Bank elects to transfer the responsibility
for service delivery to a number of bidders Bank will nominate a System Integrator who will
be responsible for all dealings with the BIDDER regarding the delivery of the reverse
transition services.
The reverse transition services to be provided by the BIDDER shall include the following:
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The bidder shall suitably and adequately train the Bank’s or its designated team for fully and
effectively manning, operating and maintaining the Security Operations Centre Solution.
Bidder shall provide adequate documentation thereof.
The bidder shall assist the bank in migration of the Solution to another, if desired by the
bank.
Knowledge transfer: The Bidder shall provide such necessary information, documentation
to the Bank or its designee, for the effective management and maintenance of the
Deliverables under this Agreement. Bidder shall provide documentation (in English) in
electronic form where available or otherwise a single hardcopy of all existing procedures,
policies and programs required supporting the Services. Such documentation will be subject
to the limitations imposed by Bidder’s Intellectual Property Rights of this Agreement.
Warranties:
All the warranties held by or in the name of the bidder shall be assigned or transferred as-is,
in the name of the bank. The bidder shall execute any and all such documents as may be
necessary in this regard.
The parties shall return confidential information and will sign off and acknowledge the
return of such confidential information.
The bidder shall provide all other services as may be agreed by the parties in connection
with the reverse transition services.
The bidder recognizes that considering the enormity of the assignment, the transition
services listed herein are only indicative in nature and the bidder agrees to provide all
assistance and services required for fully and effectively transitioning the services provided
by the bidder under the scope, upon termination or expiration thereof, for any reason
whatsoever.
The cost for reverse transition if any should be part of the commercial offer.
During which the existing BIDDER would transfer all knowledge, knowhow and other things
necessary for the Bank or new bidder to take over and continue to manage the services. The
BIDDER agrees that the reverse transition mechanism and support during reverse transition
will not be compromised or affected for reasons whatsoever is for cancellation or exist of the
parties.
The Bank shall have the sole and absolute discretion to decide whether proper reverse
transition mechanism over a period of 6 months, has been complied with. In the event of the
conflict not being resolved, the conflict will be resolved through Arbitration.
The Bank and the BIDDER shall together prepare the Reverse Transition Plan. However, the
Bank shall have the sole decision to ascertain whether such Plan has been complied with.
The BIDDER agrees that in the event of cancellation or exit or expiry of the contract it would
extend all necessary support to the Bank or its selected bidders as would be required.
Notwithstanding anything contained in this Agreement, the Bank shall be entitled to
terminate the agreement at no cost with the service provider without assigning any reason
at any time by giving thirty (30) days prior written notice to the service provider.
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4.31 Corrupt and fraudulent practices

As per Central Vigilance Commission (CVC) directives, it is required that Bidder / OEM /
Authorized Reseller observe the highest standard of ethics during the procurement and
execution of such contracts in pursuance of this policy:
“Corrupt Practice” means the offering, giving, receiving or soliciting of anything of values to
influence the action of an official in the procurement process or in contract execution AND
“Fraudulent Practice” means a misrepresentation of facts in order to influence a

procurement process or the execution of contract to the detriment of the Bank and includes
collusive practice among Bidders (prior to or after bid submission) designed to establish bid
prices at artificial non-competitive levels and to deprive the Bank of the benefits of free and
open competition.
The Bank reserves the right to reject a proposal for award if it determines that the Bidder
recommended for award has engaged in corrupt or fraudulent practices in competing for the
contract in question.
The Bank reserves the right to declare a Bidder firm ineligible, either indefinitely or for a
stated period of time, to be awarded a contract if at any time it determines that the firm has
engaged in corrupt or fraudulent practices in competing for or in executing the contract.
4.32 Waiver
No failure or delay on the part of either party relating to the exercise of any right power
privilege or remedy provided under this tender document or subsequent agreement with
the other party shall operate as a waiver of such right power privilege or remedy or as a
waiver of any preceding or succeeding breach by the other party nor shall any single or
partial exercise of any right power privilege or remedy preclude any other or further
exercise of such or any other right power privilege or remedy provided in this tender
document all of which are several and cumulative and are not exclusive of each other or of
any other rights or remedies otherwise available to either party at law or in equity.
4.33 Governing Law and its Compliance, and Jurisdiction

The Bidder shall undertake to observe, adhere to, abide by, comply with and notify the Bank
about all laws in force or as are or as made applicable in future, pertaining to or applicable to
them, their business, their employees or their obligations towards them and all purposes of
this tender and shall indemnify, keep indemnified, hold harmless, defend and protect the
Bank and its employees/officers/staff/ personnel/representatives/agents from any failure
or omission on its part to do so and against all claims or demands of liability and all
consequences that may occur or arise for any default or failure on its part to conform or
comply with the above and all other statutory obligations arising there from.
The Successful Bidders should adhere to laws of the land and rules, regulations and
guidelines issued by the various Regulatory, Statutory and Government authorities and
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especially the guidelines issued by RBI with respect to outsourcing and protection of SPDI
(sensitive personal data or information) as per IT (Amendment) Act 2008.
Compliance in obtaining approvals/permissions/licenses: The Bidder / OEM /

Authorized Reseller shall promptly and timely obtain all such consents, permissions,
approvals, licenses, etc., as may be necessary or required for any of the purposes of this
project or for the conduct of their own business under any applicable Law, Government
Regulation/Guidelines and shall keep the same valid and in force during the term of the
project, and in the event of any failure or omission to do so, shall indemnify, keep
indemnified, hold harmless, defend, protect and fully compensate the Bank and its
employees/ officers/ staff/ personnel/ representatives/agents from and against all claims
or demands of liability and all consequences that may occur or arise for any default or
failure on its part to conform or comply with the above and all other statutory obligations
arising there from and the Bank will give notice of any such claim or demand of liability
within reasonable time to the Bidder / OEM / Authorized Reseller.
This indemnification is only a remedy for the Bank. The Bidder / OEM / Authorized Reseller
is not absolved from its responsibility of complying with the statutory obligations as
specified above. Indemnity would be limited to court awarded damages and shall exclude
indirect, consequential and incidental damages.
This Agreement shall be governed and construed in accordance with the laws of India. The
Courts at Mumbai alone and no other courts shall have jurisdiction.
4.34 Addresses for Notices

a) The following shall be the address of the Bank and Service Provider.
Bank’s address for notice purposes:

Assistant General Manager (DP&TB)
Central Bank of India,
Digital Payment & Transaction Banking Department,
22, Fort Mumbai – 400 023.
Service Provider’s address for notice purposes (To be filled by the selected bidder)
………………………………………………………………………………………..
......................…………………………………………………………………………
b) A notice shall be effective when delivered or on effective date of the notice whichever is
later.
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4.35 Taxes and Duties

a) The Price quoted shall be inclusive of import duties and excise duties, if any. Price shall
be exclusive of applicable taxes like, GST, local taxes, if any, which will be borne by the
Bank. The Bidder has to inform the rate of applicable taxes. Service Provider will be
entirely responsible for all applicable taxes, duties, levies, charges, license fees, road
permits, etc. except applicable taxes like VAT,CST, GST, local taxes, if any, which will be
borne by the Bank. The Service Provider will be entirely responsible for licence fee, road
permits, cess, LBT, Octroi, insurance etc. in connection with the delivery of products at
site advised by the Bank including incidental services and commissioning. Payment of
Octroi, entry-tax, etc., alone, if applicable, will be made at only, on production of
suitable evidence of payment by the Service Provider.
b) Income / Corporate Taxes in India:

The Service Provider shall be liable to pay all corporate taxes and income tax that
shall be levied according to the laws and regulations applicable from time to time in
India and the price bid by the Service Provider shall include all such taxes in the contract
price.
c) Tax deduction at Source:

Wherever the laws and regulations require deduction of such taxes at the source of
payment, the Bank shall effect such deductions from the payment due to the Service
Provider. The remittance of amounts so deducted, and issuance of certificate for
such deductions, shall be made by the Bank as per the laws and regulations in
force. Nothing in the Contract shall relieve the Service Provider from his responsibility to
pay any tax that may be levied in India on income and profits made by the Service
Provider in respect of this contract.
d) The Service Provider’s staff, personnel and labour will be liable to pay personal income
taxes in India in respect of such of their salaries and wages as are chargeable under the
laws and regulations for the time being in force, and the Service Provider shall perform
such duties in regard to such deductions thereof, as may be imposed on him by such
laws and regulations.
4.36 Goods and Services Taxes(GST) and its Compliance
a) Goods and Services Tax Law in India is a Comprehensive, multi-stage, destination-based

tax that will be levied on every value addition. Bidder shall have to follow GST Law as per
time being enforced along with certain mandatory feature mentioned hereunder-
i. TDS (Tax Deducted on Source) is required to deduct as per applicable under GST
Law on the payment made or credited to the supplier of taxable goods and
services. It would enhance the tax base and would be compliance and self-
maintaining tax law based on processes. The statutory compliances contained in
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the statues include obtaining registration under the GST law by the existing
assesses as well as new assesses, periodic payments of taxes and furnishing
various statement return by all the registered taxable person.
ii. It is mandatory to pass on the benefit due to reduction in rate of tax or from input
tax credit (ITR) to the Bank by way of commensurate reduction in the prices
under the GST Law.
iii. If bidder as the case may be, is backlisted in the GST (Goods and Services Tax)
portal or rating of a supplier falls below a mandatory level, as decided time to
time may be relevant ground of cancellation of Contract.
b) Bank shall deduct tax at source, if any, as per the applicable law of the land time being
enforced. The Service provider shall pay any other taxes separately or along with GST if
any attributed by the Government Authorities including Municipal and Local bodies or
any other authority authorized in this regard.
4.37 Service Provider’s Integrity

The Service Provider is responsible for and obliged to conduct all contracted activities in
accordance with the contract using state-of-the-art methods and economic principles and
exercising all means available to achieve the performance specified in the Contract.
4.38 Service Provider’s obligations

a) The Service Provider is obliged to work closely with the Bank’s staff, act within its
own authority and abide by directives issued by the Bank and implementation activities.
b) The Service Provider will abide by the job safety measures prevalent in India and will
free the Bank from all demands or responsibilities arising from accidents or loss of
life, the cause of which is the Service Provider’s negligence. The Service Provider will
pay all indemnities arising from such incidents and will not hold the Bank responsible or
obligated.
c) The Service Provider is responsible for managing the activities of its personnel and will
hold itself responsible for any misdemeanours.
d) The Service Provider will treat as confidential all data and information about the
Bank, obtained in the execution of its responsibilities, in strict confidence and will not
reveal such information to any other party without the prior written approval of the
Bank.
e) The Service Provider shall ensure that the software and hardware relevant for the
Services contemplated under this Agreement, is properly maintained and operated at all
times, without hampering the services with proper standby. Ensure that there is
sufficient back up in terms of power and other infrastructure, including but not limited
to, Uninterrupted Power Supply, air-conditioners, components/resources at the Location
for rendering the Services in terms of this Agreement.
f) Be responsible for appropriate maintenance of the Program.
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g) The Service Provider shall be fully responsible for any breach of data confidentiality of
customer related information. This liability shall be applicable even after the contract
expires or gets terminated.
h) The Service Provider should have a well-documented Business Continuity Plan and
Disaster Recovery Plan and also security and control practices.
i) The Service Provider should ensure that the due diligence and verification of antecedents
of employees/personnel deployed by him for execution of this contract are completed
and is available for scrutiny by the Bank.
j) The Service Provider shall disclose security breaches if any to the Bank, without any
delay.
k) The Service Provider shall permit audit by internal/external auditors of the Bank or RBI
to assess the adequacy of risk management practices adopted in overseeing and
managing the outsourced activity/arrangement made by the Bank.
l) The Service Provider must comply RBI circular on “Cyber Security Framework for
Banks” and assurance from the respective OEMs/Application providers that the
application is free from embedded malicious/fraudulent code.
m) The Service Provider should follow Information security guideline issued by
Bank/Regulatory/Statutory Authority time to time, and the same must be complied in
order without fail, to avoid breach of contractual obligation.
n) The Service Provider shall submit Integrity Pact, Non-Disclosure Agreement and
Performance bank guarantee as per satisfaction of the Bank.
o) The Service provider should guarantee that the Hardware/software supplied to the Bank
is licensed and legally obtained. Hardware/Software must be supplied with their original
and complete printed documentation.
p) The Service provider should make proper arrangement with respective OEM/
Consortium Partner to ensure that back to back arrangement in place for continuing
support for the maintenance of SSPBP Kiosks. So that continuity is maintained for project
duration in the event of insolvency, bankruptcy, liquidation, acquisition, windup,
amalgamation or termination on default of Service Provider.
q) The License is granted to the existing entity of the Bank and in the event of any
merger/acquisitions in future shall automatically transfer the license to the newly
merged entity without any additional cost or charges. In this juncture support and
services shall be continue till the currency of the contract.
r) The Bank reserves its right to blacklist to Service Provider to participate in future tender
process, in the event of delay in project beyond the specified period or non-compliance
of the RFP terms or non-fulfilment of RFP functional requirements or severe bugs in the
application or proposed system performance is not satisfactory. Bank shall have right to
exercise power conferred under this clause along with any or all right incorporated
under RFP/Agreement.
s) The service provider should comply within the specified timeline, the finding of the
external or internal Audit including Regulatory/Statutory without any additional cost to
the BANK.
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t) The service provider should comply of the Retention policy of the Bank and co-ordinate
to preserve the data/documents of bank for minimum 10 years.
u) The service provider should integrate solution with the core banking solution of the
Bank wherever module wise required by the bank without any additional cost.
4.39 Ownership and grant of licenses, Patent Rights / Intellectual Property Rights Patent,
Ownership, and grant of licenses
a) The Bidder shall procure and provide a non-exclusive, non-transferable, perpetual and
irrevocable (provided that the license shall be revocable only in the event of established
and proven infringement of the intellectual property rights of the Software by the bank)
license to the BANK for all the Software/Solution to be provided as a part of the Project.
The Software can be used at any of the Branches without restriction, but subject to the
term and conditions of this RFP/Agreement and the Software shall be assignable/
transferable to any successor entity of the Bank. Provided that with respect to the
enterprise wide licenses to be utilized for the Solution, in addition to the rights of Bank’s
contained in this Clause and the rights contained elsewhere in this RFP/ Agreement, the
following shall be applicable:
I. such license shall be transferable/assignable to any entity formed through the
inter-se merger of the bank at no additional cost to the Bank subject to applicable
law;
II. such licenses shall be expandable to all the (current and future) Branches of the
Bank at no additional cost to the Bank.
III. such licenses shall be transferable/assignable/applicable to all the banks
acquired by the BANK(Central Bank of India) at no additional cost to the Bank
provided that such banks continue to be sponsored by the Bank.
IV. such licenses shall be transferable/assignable/applicable to the resultant entity in
the event of the merger of the Bank, provided however that the resultant entity
shall be entitled to utilize such licenses only for such number of Branches of the
as it stood on the date such amalgamation/ restructuring is completed and taken
effect.
b) Notwithstanding the above, it is hereby agreed that any use of the Software under this
RFP/Agreement, by a service provider of the Bank would be considered as the permitted
use under this RFP/Agreement.
c) However, such service provider will not possess any licensing or sub licensing rights of
the Software or solution and shall only have the right of permitted use of the Software to
provide services to Bank.
d) The license granted in terms of above mentioned shall specifically include right:
(A) To Use:
a. to use the executable code version of the Software and all Enhancements, Updates
and new versions made available from time to time to bank without any
additional cost.
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b. to use the Program Documentation for purposes of installing or operating the

Programs and supporting the use of the Software by the Bank;
c. to use the technical Training Materials for purposes of supporting users.
(B) To Copy:
a. to copy the Software that operates on server systems to support the users of the
Bank to make additional copies of the Program Material for archival, emergency
back-up, testing, or disaster recovery purposes; and
b. to copy the Program Documentation to support its users.
(C) To work as interface:

a) to work with other application software packages at the Bank as interface;
b) to allow other application software packages at the Bank to work as interfaces
to the Software. If such interfacing requires any modification or change to the
Software, such modification or change has to be carried out by the service
provider free of any additional license charge or fees or expenses.
(C) Delivery:
a) The Service Provider, at the time of installation shall deliver to the Bank required
copies of the object code version of the Software and the associated Program
Documentation including operation manual and training material. The Service
Provider, after Customization shall deliver to the Bank required copies of the
object code version of the customized Software and the associated Program
Documentation including operation manual and training material. The Service
Provider, after Modifications, Updates or new versions shall deliver to the Bank
required copies of the revised object code version of the latest Software and the
revised associated Program Documentation including operation manual and
training material. The operational manual shall be provided by the Service
Provider under help menu in the software as dynamic online documentation /
help files, wherever applicable. The object code version of the Software,
executable and required run-time files shall be on compact disc or on any such
media as desired by the Bank as may be applicable.
b) The ownership of all rights, title and interest, all patents, copy right, trade secrets
and any other form of intellectual property rights in and to software, any
derivative works thereof and enhancements thereto, hardware and
documentation are and will have to at all times remain with the Service Provider
or its Licensors and be the sole and exclusive property of the Service Provider or
its Licensors. The Bank acknowledges that nothing contained in this Tender and
subsequent contract will have to be construed as conveying by the Service
Provider or its licensor’s title or ownership interest in any licensed software or
any derivative works thereof and enhancements thereto. Nothing contained
herein will have to be construed to preclude the Service Provider from owning,
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using, improving, marketing, including without limitation, licensing to other

persons any and all licensed software. If Service Provider generate any material
(software or any work subject of intellectual property right) specifically for the
Bank due to valuable resources capitalized in this respect, shall always be
property of the Bank.
(B)Patent Rights / Intellectual Property Rights

a) The bidder shall indemnify the Bank against all third-party claims of infringement of
patent, trademark, intellectual property, copyrights or industrial design rights arising
from use of the Products or any part thereof.
a. In the event of any claim asserted by a third party of infringement of trademark,
trade names, copyright, patent, intellectual property rights or industrial design
rights, arising from the use of the Products or any part thereof in India, the bidder
shall act expeditiously to extinguish such claim. If the bidder fails to comply and
the Bank is required to pay compensation to a third party resulting from such
infringement, the bidder shall be responsible for the compensation including all
expenses, court costs and lawyer fees. The Bank will give notice to the bidder of
such claim, if it is made, without delay. If a third party’s claim endangers or
disrupts the Bank’s use of the software, the BIDDER shall be required to, at no
further expense, charge, fees or costs to the Bank,
b. obtain a license so that the Bank may continue use of the equipment in
accordance with the terms of this Agreement and the license agreement; or
c. modify the equipment without affecting the functionality in any manner so as to
avoid the infringement; or
d. replace the equipment with a compatible, functionally equivalent and non-
infringing product; or
e. refund to the Bank the amount paid for the infringing equipment and bear the
incremental costs of procuring a functionally equivalent equipment from a third
party, provided the option under the sub clause (iv) shall be exercised by the
Bank in the event of the failure of the bidder to provide effective remedy under
options (i) to (iii) within a reasonable period which would not affect the normal
functioning of the Bank. The bidder will have no liability for any claim of
infringement based on (i) a claim which continues because of Bank’s failure to
use a modified or replaced software that is at least functionally equivalent to the
equipment, or the bank’s failure to use corrections, fixes, or enhancements made
available and implemented by the bidder, despite notice of such failure by the
bidder in writing, (ii) any change, not made by or on behalf of the bidder, to some
or all of the software/deliverables supplied by the bidder or modification thereof.
b) Notwithstanding the provisions of Clause (B) alone, the Service Provider is the prime
Service Provider for purposes of all Deliverables and Services, with the single-point
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responsibility for the same. The Service Provider acknowledges that should the Software
provided by the Service Provider be infringing of any third party rights, it would have a
serious business impact on the business of the Bank. Therefore, the Service Provider
shall be completely responsible for any infringement actions brought against the Bank
even if the Bank would have used the Deliverables before the infringement was noticed,
legally each such use constituting infringement and the Service Provider shall be in
breach of the Service Provider’s warranty and obligation under this Agreement.
4.40 Training –
Selected Service Provider will have to provide all required support for Testing,
documentation and provide necessary training wherever required to Bank staff without
any extra cost to the Bank.
4.41 Insurance
Selected bidder is required to have sufficient insurance coverage to cover any damage/
loss to bank for the actual amount arising from the part of the bidder or by any person
assigned by the selected bidder during the entire contract period.
4.42 Information Ownership

a) All information processed, stored, or transmitted by successful Bidder equipment
belongs to the Bank. By having the responsibility to maintain the equipment, the Bidder
does not acquire implicit access rights to the information or rights to redistribute the
information.
b) The Bidder understands that civil, criminal, or administrative penalties may apply for
failure to protect information appropriately, which is proved to have caused due to
reasons solely attributable to bidder. Any information considered sensitive by the bank
must be protected by the successful Bidder from unauthorized disclosure, modification
or access. The bank’s decision will be final.
c) Types of sensitive information that will be found on Bank systems which the Bidder
plans to support or have access to include, but are not limited to Information subject to
special statutory protection, legal actions, disciplinary actions, complaints, IT security,
pending cases, civil and criminal investigations, etc.
4.43 Privacy and security safeguards

a) The Bidder shall not publish or disclose in any manner, without the Bank’s prior written
consent, the details of any security safeguards designed, developed, or implemented by
the Bidder or existing at any Bank location.
b) The Bidder will have to develop procedures and implementation plans to ensure that IT
resources leaving the control of the assigned user (such as being reassigned, removed
for repair, replaced, or upgraded) are cleared of all Bank data and sensitive application
software.
c) All the third party application software used in the Bank should have secured code
certification (no vulnerability of software codes in the application) SISA or equivalent
application code certification is recommended to incorporate to avoid any eventuality
with regard to application code in future.
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d) The Bidder hereby agrees and confirms that they will disclose, forthwith, instances of
security breaches.
e) The Bidder hereby agrees that they will preserve the documents till 10 years as per
Retention policy of the bank.
4.44 Bank’ Right

a) The Bank reserves its right to blacklist to concern Bidder to participate in future
tender process, in the event of delay in project beyond the specified period or non-
compliance of the RFP terms or non-fulfilment of RFP functional requirements or
severe bugs in the application or proposed system performance is not satisfactory.
b) Bank shall have right to exercise power conferred under this clause along with any
or all right incorporated in this RFP/Agreement or If supplier/Service Provider is
backlisted in the GST(Goods and Services Tax) portal or rating of a supplier falls
below a mandatory level, as decided time to time may be relevant ground of
cancellation of Contract.
c) The Bank also reserve right to visit the premises/ DC/DR location of the service
provider for inspection or appoint any external auditor for the audit of the locations
and records.
4.45 Violation of terms

The Bank clarifies that the Bank shall be entitled to an injunction, restraining order, right for
recovery, specific performance or such other equitable relief as a court of competent
jurisdiction may deem necessary or appropriate to restrain the Bidder from committing any
violation or enforce the performance of the covenants, obligations and representations
contained in this RFP. These injunctive remedies are cumulative and are in addition to any
other rights and remedies the Bank may have at law or in equity, including without
limitation a right for recovery of any amounts and related costs and a right for damages.
4.46 Survival and Severability:
Any provision or covenant of the Agreement, which expressly, or by its nature, imposes
obligations on Service Provider shall so survive beyond the expiration, or termination of this
Agreement The invalidity of one or more provisions contained in this Agreement shall not
affect the remaining portions of this Agreement or any part thereof; and in the event that
one or more provisions shall be declared void or unenforceable by any court of competent
jurisdiction, this Agreement shall be construed as if any such provision had not been
inserted herein
4.47 Statutory and Regulatory Requirements

The solution must comply with all applicable requirements defined by any regulatory,
statutory or legal body which shall include but not be limited to RBI or other Regulatory
Authority, judicial courts in India and as of the date of execution of Agreement. This
requirement shall supersede the responses provided by the Bidder in the technical
response. During the period of warranty / AMC, Bidder / Bidder should comply with all
requirements including any or all reports without any additional cost, defined by any
Regulatory authority time to time and which fall under the scope of this RFP / Agreement.
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All mandatory requirements by regulatory / statutory bodies will be provided by the bidder
under change management at no extra cost to the bank during the tenure of the 5(five) years
contract and any future renewal.
Bidder should be complied with IT GRC, master circulars of RBI on outsourcing, DPDP Act
and any other act as applicable.
4.48 Execution of Service Level Agreement (SLA)

The successful Bidder shall execute Service Level agreement with the Bank within 15 days
from the date of acceptance of Purchase Order.
Service Level Agreement, shall include overall terms of engagement, product level services,
deliverables, clauses of confidentiality, non-disclosure, penalty, indemnity for violation of
IPR, trade mark, indemnity and terms and conditions of the services to be extended , any
other conditions as may be prescribed by the Bank etc. Scope of Service may be enhanced
based on Bank’s business needs/Regulatory requirement s on an ongoing basis.
The effective date of Agreement would be the date from which the services of the selected
bidder will be operationalized.
First monthly Payment as per payment terms given above will be released only after signing
of SLA & submission of Performance Bank Guarantee.
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PART 5: Technical and Functional Requirements for DSS Solution
Annexure A: PART A - Functional Specifications:

Functional Criteria of Central Server, Application Software and DSS Unit
How to use guide (User Manual) and product brochure, please mention the page number of
these documents wherever confirmation regarding availability of features is present
Functional Specifications: Digital Signage Systems and the software to be provided should have
minimum capability of performing the following functions:
The Bidder will mark codes (A, C and N) in the Table in bidder’s Response Column
Available as a standard product offering A

Not Available but will be a customization at the Bidder’s C
own cost
Not Available and will not be provided N
Bidder’s
Sr
Required Functionalities/ Features Response
No.
(A/C/N)
LED TV size 32/43/55” and details as per Annexure A PART B - Display

1
Specifications: Minimum Requirement: Displays with media player.
Intranet connectivity should be wired using latest technology or

2
higher wherever is applicable. Ability to function in low intranet bandwidth
A. Hosting Capabilities
The content/application stored in central servers should be stored locally

3
in India as per bank’s IT/IS security.
Manage signage screen network from anywhere within Bank premises

4
without worrying about IT Infrastructure and scalability
B. Scalability
The Digital Signage Software must support unlimited number of DSS

5 Units subject to availability of adequate computing and storage capability
on the server as and when required by the bank.
6 Central Server capacity to handle/manage more than 5000 DSS unit

centrally with authorized Software Application. Specification of Central
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server, Hardware, Software to be provided.
C. Cross-Platform Solution
On the client side, the Software should run on popular SOC platforms like
7 Linux OS, Android 9 (or higher), Microsoft Windows 10 IOT, Microsoft
Windows 11.
Supports content push from server or pull from the media player. Content
push should be done by button click or at a predefined interval or when
8 content changes. Content pull should happen at predefined periodic
interval. Both these feature should support sync scheduling to avoid
network usage during working hours.
Content that has to be displayed on the screens should be created and

pushed centrally through the central server only and other means (USB)
9
should be disabled, so that content should not be pushed through any other
medium to the machine.
Module at the central location shall have intelligence to check the network
usage and then accordingly transmit content i.e. store and forward.
10 The player should have local storage minimum 250 GB to store the content
and display the same without utilizing network all the time. It should sync
with server at periodic interval to refresh the list of content
added/updated/deleted.
11 The solution should support Screens in both landscape and portrait modes
The solution should provide standard media transition effects, like Fade in
12
/ Fade Out / Fly in / Fly out etc.
The solution should allow playing selected Media files in Full Screen Mode
during playback.
13
The solution should allow playback in the exact aspect ratio of the media or
stretch / contract it to fill the entire region / zone it is mapped to.
The solution should support Multiple File types in a Loop (Multiple file
14
formats in a Playlist).
The solution should provide unique identity to each screen and allow
15 naming of screens / groups based on logical parameters like location,
orientation etc.
16 The software should Connect the screen to the server on “as-and-when-
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needed” basis (pre-defined interval)
D. Location specific content- (Multi Zones)
Content would be targeted to multiple demography (geographic region,

17 product line, business size, etc.) which would be pushed from central
server (pushing can be done from Corporate Office & Zonal Offices)
Logical grouping Signage Screens / Media player by Location / Zones /

Region / Subsidiaries etc. Group displays and schedule same content at
18
once on all displays in the group. Ability to divide the available display into
various segments, each having independent content.
Will be able to divide them with the screen as required & populate images,
19
videos, flash, etc. using drag-and-drop facility.
Ability to display content in multiple languages (Vernacular language

20
Support)
E. Content Scheduling
Easy and intuitive interface for scheduling content on as per time, date,
21 display, layout, etc.
Option for scheduling content on hourly, daily, weekly, and monthly basis.
Ability to schedule display of content as per bank’s requirement, as it

22 enables user to set-and-forget their digital signage content, and they don’t
have to allocate time each day to deal with content updates.
Should Stretch/Skew any video or image to occupy entire display region

23
without leaving bands at the sides, top or bottom.
24 Facility to archive old digital signage content on the server
25 Add gadgets like clock, weather, calendar, etc.
F. Advanced scheduling
26 Calendar view with better and clear visibility for schedule management
Options to set your default schedule, when no contents are scheduled on

27
the display
Should support Overriding of scheduled or current content on the screen(s)

28
with emergency messages
Page 82 of 135
Local Playback: Download and store content locally on the player. Play
29
earlier scheduled content in case of lost network connection.
System messages on the client: Never see warnings/errors/update

30
messages of OS or any other application on the screen.
Schedules can be edited in terms of date time and insertion/deletion of

31
contents on a real-time basis.
G. Supported Media Format –
Display authorized graphical/audio contents at various branches. All types

of commonly used media files to be supported for playing. Ability to
32 display/playback all media formats like but not limited to mp4, Flash
movies, mpeg4. 4k content, mkv, ppt, doc, docx, pdf etc. with all major
codecs supported.
Video Formats:
• MPEG (.mpg,.mpeg,mpeg4..m1v,.mp2,.mpa),
33 • Windows Media(.avi,.wmv,.wma,.wm,.asf)
• Real Media(.ra,.rm,.rmj,.rms)
• Quick Time (.mov)
34 Html Files:.html,.htm,.mht,.mhtml,HTML5,HTML packet widgets
35 Audio : Mp3,WAV
36 PowerPoint Files : .ppt,.pps,.pptx,.ppts
37 Image Formats: jpg,jpeg,bmp, png, gif, tiff
38 Flash Format: swf,. flv
39 Text: Show static as well as scrolling text (Tickers)
H. Supported dynamic data
Webcasting: Website, Show feed of live events received via a streaming

40
server or Embedded HTML
Integration with MARTECH (Marketing Technology) solution of the Bank.

41 Ability to display live content like text, data feed, video-streaming etc
(including live Webex telecast from Bank’s corporate office / Zonal Offices)
Should be able to automatically relay foreign exchange rates, RSS Feeds,

42
Gold Rates, stock market updates as per bank’s requirement.
Page 83 of 135
I. Ticker Messages and Characteristics:
Ability to display customized tickers at individual branches based on

43
automatic addition of branch names to the ticker from a database.
Tickers Should support UNI code(Multi-lingual support) & can customize

font name, font size, font type, foreground colour and background colour
44
(Gradient & solid) & can scroll in any direction (Right to left, left to right,
top to bottom and bottom to top).
J. Time Sync-
45 Date and time should be standard even after system restart.
K. Group, role and user management
Provision for console admin to create multiple groups, roles and rights with
restricted access.
46
Users associated with particular group will be able to manage screens
associated with that particular group only.
Roles - Administrator can define roles for specific function and the role
definition can be at the level of view, add, update, delete for each module.
47
The administrator access should be available to multiple users as per role
defined by bank.
User - Administrator can add his team members with appropriate roles and
48 groups as per need. Each user will have unique credentials to login and
manage their screen and content.
Ability to manage the Digital Signage System for content distribution based
49
on Maker Checker concept. (At server/ content distribution and storage).
L. Monitoring and Control Module-
Ability to manage/monitor the Digital Signage screens centrally. Dashboard

50
capabilities to display system up-time and drill-down reports group-wise.
See content being played on any remote display in real time. Ability to view
51 the preview content by Bank central team before final upload. Tool to
create display design preview before publishing.
Ticketing system to auto-register non-functioning displays and trigger

52 automated diagnostics for malfunction with appropriate escalation
capabilities in case of non-resolution.
Page 84 of 135
Content administration capabilities from Corporate Centre and delegated

53 control to Head Offices, Zonal Offices etc. This will be on the basis of groups
where each display could be a part of multiple groups.
Provision to identify Display Unit not getting updates due to power off,
54
network issue etc.
Ability to manage the content in terms of time to display, screen split,

55 duration of display, etc. It should have capability to play video, audio and
ticker simultaneously
Content Repository facility for reusing the content Transmitting /

56 downloading /deploying content to a logically grouped branches /
locations
An email & SMS alert to the bank official if the Digital Signage software
57
service on the central server is not up and running.
Ability to manage the display layout / design on individual screen from a

58 centralized location based on clustering. Single screen or split screen.
Facility of Scrolls, crawls images/videos to separate regions on the screens.
M. Smart downloading:
59 Option to schedule downloading for better bandwidth management.
Should support files to be sent in fragments to avoid load on bandwidth.

60 Bigger Media Content are downloaded into small part and then transmitted
from the server to the respective DSS Units.
Content distribution module should be able to compress the content during

61
transmission and decompress it at the DSS Unit at a particular installation
Delta file downloading - Contents are downloaded in an incremental

fashion which means if a file is downloaded half way and after sometime if
62
there is any network error then this file gets auto regained from the last
point it had stopped the download.
N. Reports:
Proof of Play - Report of screen wise media play. PoP should tell when
63
content was played, where it was and how many times it was played.
All reports should be available in daily and monthly format. (csv/excel

64
format)
Page 85 of 135
65 Reports should be customized as per bank requirement.
66 Reports should be sent to pre-configured email id for better monitoring.
Upload time elapsed for content upload and playback, etc. (daily/ monthly/
67
quarterly/ yearly and on demand)
Solution shall provide access to bank officials to generate reports and view
68 dashboards w.r.t. the digital signage i.e. downtime, uptime, ticket logged,
content created, content deployed, digital media/LED's working status, etc.
Bandwidth utilization report for upload and download of video files. These
69
reports can be Daily/Weekly/Periodic.
Users can generate customized reports such as display uptime, number of

70 times, and
duration of a played content and other matrices for business requirements
Complete Audit log to be maintained of the information

71 added/modified/deleted in the system by user/IP address, with backup
facility.
Information about the contents upload time from the server to respective
72
DSS unit.
Network connectivity status between the DSS units and the central server,
73
Players current IP Address, last access & last download.
Number of devices connected to the server at current time. Memory

74
utilization on server.
The solution should provide Logs for Status of the screens (Start / Shut
75
time), date and time last connected with the server etc.
O. Security
Communication to and from Web Portal is to be restricted within Bank’s

76
network.
Transmission between the server and the DSS Unit should be encrypted
77 using SFTP/HTTPS/FTPS protocols providing end-to-end encryption of
data transfer.
Certificate from Cert-In empaneled bidder for assurance in IS perspective

78
(VAPT) as per bank’s IT/IS policy
Page 86 of 135
79 Antivirus Management on all DSSs and the solution.
P. Complaints Handling / Management
Ability to create tickets for non- functioning of display units at branches/

80
Regional Office through web portal provided for monitoring.
81 Generate escalations on non- resolution of non-functioning of DSS units.
24 x 7 Online Help/Support Desk for complaint register and capability of

82
prompt resolution
Q. MIS/Billing Reports (as per bank’s requirement)
Quarterly bills should be generated branch/ location wise wherever

83 services have been rendered. The necessary logs/audit trails should be
available for verification of the bills.
Bank should able to enter the billing parameter and penalty calculations
parameter (it should not be hard coded into the
84 system/application/solution). Penalty/monthly rental charges
calculation tools/utility with access to the bank officials as per applicable
penalty clause in RFP.
85 A Billing summary report for payment office is to be made available.
Monitor and report SLA parameters like system-uptime, fault-resolution

86
duration, gap between content
The solution should create MIS reports to verify the billing of screens that
87
were live / not-live.
R. Playlist Creation& Modification
Should support creation of text and media playlist of static images, web
88
pages and movies.
Create aggregate playlists that help organize and manage your content
89
within sub-playlists.
Playlist should have an option to play the items in sequential or shuffle

90
manner.
The solution should allow muting of the Audio for each Media file in the
91 playlist apart from the ability to control the volume of the screen from the
server.
Page 87 of 135
92 Should support individual playlists for different parts of the screen
Users can group and organize similarly themed content or content for
particular occasions into a single playlist. Instead of scheduling each piece
93
of content one-by-one, users can select a playlist and assign it to a specific
screen in just a few clicks.
S. System Automation
Ability to power ON/OFF Screens from a centralized location or at a set

94 times and time synchronizations occur in the back ground without
interrupting the active display.
95 Automatic distribution of data at scheduled times to targeted DSS.
System should be configurable for holidays and working timings of each

96 branch/location so that the Digital Signage System can also have the day
off.
View active players on your network & enable or disable any player on the
network at any time. Set the different shutdown time and reboot time for
97
all days of a week for the remote players. Reboot on a button click
available.
T. Software Upgrades
Should allow software updates on client remotely from central server

98
without any cost to bank.
U. Manage signage application
Web Portal: The access to the Content Management Server should be

through a browser based web application to manage the content. It should
99
not require any special application to be installed to manage content other
than a browser like chrome / Firefox / edge etc.
100
Availability of Queue Management System for branches
TOTAL
Page 88 of 135
SCORING CRITERIA FOR FUNCTIONAL SPECIFICATIONS

“A” will carry 5 marks, “C” will carry 3 marks and “N” will carry 0 marks.
The total score obtained by the bidder will be having weightage in the evaluation criteria.
Minimum Qualifying mark under Functional Specification criteria will be 60%
(Proportionate marks from this table will be carried to point 3 of technical bid
evaluation).
Code Category wise count of codes mentioned against each item

Category by the bidder in the above table. Multiplier Score
A 5
C 3
N 0
Presentation by bidder to the Technical Evaluation

committee 100
TOTAL SCORE ( Maximum Score 600)
Note: Calculation of Proportionate marks from this table to be carried to point 3 of technical bid
evaluation : 20 X (Total Score / 600).
Bidder Presentation-The evaluation, will be mainly based on the bidder’s understanding of
our requirements, approach for implementation as mentioned in the scope. The bidder(s) will
be asked to make the presentation on the desired date, covering all the requirements for
evaluation including the security aspect.
The presentation should also include the proposed team composition with their experience in
IT field and exposure to the proposed solution and relevant citations.
Page 89 of 135
Annexure A: PART- B Technical Specifications: Minimum Requirements
Compliance with the hardware specification is mandatory and non-compliance will be grounds
for rejection of the bid.
Commercial Display , Media Player.
HARDWARE/TECHNICAL SPECIFICATION: Minimum Requirement
Minimum Requirements Compliance

Sr No. Parameters
(Yes/No)
32/43/55” or Above; Commercial

1 Screen size
Grade
As it is Opex model, warranty is not

2 Warranty
insisted.
3 Minimum life span of display 50,000 hours.
4 Display Brand Reputed Brands
5 Model Name/Year latest in market
6 Panel Technology IPS
7 Display Technology LED
8 Operating System Linux, Android, WebOS, Home OS etc
9 Display Orientation Portrait and Landscape
10 Native Resolution (Pixels) 1080*1920 or above (FHD/UHD/4K)
11 Brightness (Nits) 450 Nits or higher
12 Response Time 8 ms
13 Aspect Ratio 16.09
14 Contrast Ratio 1000:1 or above,
15 Viewing Angle(H x V) 178*178 degree
16 Refresh Rate 50 Hz or above
17 Mounting option: Wall/roof mounting or fit into the stand
18 In Built Speakers Capacity 20 watt or more
Page 90 of 135
Supports Bluetooth Yes

19
Technology:
20 Built In Wi-Fi Yes
BIS Registration and RF Required

21
Registration
22 Operating Temperature 0-40 Degree centigrade
23 Remote Control Type IR, Bluetooth
24 Temperature Sensor Should be present
25 Dust proof IP Rating IP5x or higher
26 Power requirements 100-240V AC, 50-60 HZ
BIS/FCC/IEC/ UL/ cUL/ FCC Class "A" /

27 Manufacturer Certification CB/ TUV / CE / KC etc. as per
Manufacturer.
28 Energy Star Rating Energy Star 5.0 or Above
All types of images( ex-TIFF, GIF, PNG,

29 Supported Image Type:
JPEG)
All types of media files(ex AVI, Blu-ray,

30 Supported Media Format DVD, MPEG, WAV, WMA, MPEG, MPEG2,
MPEG4)
All Types of audio format (ex-

31 Supported Audio Format
Mp3_audio, Wma)
32 Operating Distance Minimum 7 feet
Connectivity Number of HDMI Ports : Minimum 2

(Input/Output/External Number of USB Ports: Min 2(to connect
Control) hard drives and other USB devices)
(The ports should not be USB,HDMI,VGA,DVI-D,DP,AUDIO,
33 accessible to the public, it Ethernet, VGA, Wi-Fi
should only be accessible RJ 45:1,RS232,IR In
through an admin module
requiring either a password
or mapping of a utility.)
Page 91 of 135
Media Player Option Type:- Display

solution with Media Player. It should
support HDMI video with low power
consumption (less than 10W).
Software Compatibility:- Content

Management Software should be
compatible Control and Monitoring
34 Media Player (SOC) Software should be compatible.
Media Player Processor:

Quad Core 1.1 GHz or higher, Graphics
Processor Unit (GPU) – Integrated GPU
Memory – Minimum 2GB DDR3
Internal Storage: 250GB local storage or
above.
WiFi : 802.11
35 Make Make in India
Page 92 of 135
PART 6: BID FORM, PRICE SCHEDULES AND OTHER FORMATS (BF)

INDEX
FORMAT NUMBERS
6.1.1 Bid Form (Technical)
6.1.2 Bid Form (Price)
6.2 Non-Disclosure Agreement
6.3 Price Breakup Schedule (BOM)
6.4 Bid Security Undertaking Form
6.5 Organizational Profile
6.6 Escalation Matrix
6.7 Performance Bank Guarantee
6.8 Undertaking for Support Services
6.9 Pre-Bid Queries format.
6.10 Confirmation to Eligibility Criteria
6.11 Undertaking of Information Security
6.12 Certificate from Bank
6.13 Compliance Statement
6.14 Integrity Pact
6.15 Certificate by Statuary Auditor of bidder towards mandatory minimum local content
6.16 Affidavit of self-certification regarding domestic value addition.
Page 93 of 135
Format 6.1.1 TECHNICAL BID
BID FORM (TECHNICAL BID)

(To be included in Technical Bid envelope)
Date :..............................
To,
Asst. General Manager
Central Bank of India
22, Fort Mumbai – 400 023.
Reg.: RFP for Selection of Service Provider for Providing DSS Services under OPEX model
Ref: Your RFP ref No. CO:DP&TB:DSS-RFP:2024-25:01 dated 31-08-2024
Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged,
we, the undersigned, offer for DSS, in conformity with the said Bidding documents.
We undertake, if our Bid is accepted, DSS, in accordance with the delivery schedule specified in
the Schedule of Requirements. If our Bid is accepted, we will obtain the guarantee of a bank of
10% of the Contract value for the period of the Contract plus one year for the due performance
of the Contract, in the form prescribed by the Bank.
We agree to abide by the Bid and the rates quoted therein for the orders awarded by the
Bank up to the period prescribed in the Bid, which shall remain binding upon us.
Until a formal contract is prepared and executed, this Bid, together with your written
acceptance thereof and your notification of award, shall constitute a binding Contract between
us.
We undertake that, in competing for (and, if the award is made to us, in executing) the above
contract, we will strictly observe the laws against fraud and corruption in force in India namely
“Prevention of Corruption Act, 1988”.
We understand that you are not bound to accept the lowest or any Bid you may receive. Dated
this ....... day of ............................ 2024.
(Signature) (Name) (In the capacity of)
Duly authorised to sign Bid for and on behalf of
Page 94 of 135
Format 6.1.2 PRICE BID

BID FORM (PRICE BID)
(To be included in Price Bid Envelope)
Date: ..............................
22, Fort Mumbai – 400 023.
Reg.: RFP for Selection of Service Provider for Providing DSS under OPEX model
Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged, we,
the undersigned, offer to provide captioned solution, in conformity with the said Bidding
documents as may be ascertained in accordance with the schedule of Prices attached herewith
and made part of this Bid.
We undertake, if our Bid is accepted, to deliver, install and commission the system in
accordance with the delivery schedule specified in the Schedule of Requirements.
If our Bid is accepted, we will obtain the guarantee of a bank of 10% of the Contract value for
the period of the Contract plus one year for the due performance of the Contract, in the form
prescribed by the Bank.
We agree to abide by the Bid and the rates quoted therein for the orders awarded by the
Bank up to the period prescribed in the Bid which shall remain binding upon us.
Until a formal contract is prepared and executed, this Bid, together with your written
acceptance thereof and your notification of award, shall constitute a binding Contract between
us.
We undertake that, in competing for (and, if the award is made to us, in executing) the above
contract, we will strictly observe the laws against fraud and corruption in force in India namely
“Prevention of Corruption Act 1988”.
We understand that you are not bound to accept the lowest or any Bid you may receive. Dated
this ....... day of ............................ 2024.
(Signature)
(Name) (In the capacity of)
Page 95 of 135
Format 6.2 NDA

NON-DISCLOSURE AGREEMENT
This Agreement made at _______________, on this _____ day of __________________ 2024.

BETWEEN
________________________________ a company incorporated under the Companies Act, 1956/2013
having its registered office at ___________________________ (hereinafter referred to as “-----” which
expression unless repugnant to the context or meaning thereof be deemed to include its
successors and assigns) of the ONE PART;
AND
CENTRAL BANK OF INDIA, a body corporate constituted under the Banking Companies
(Acquisition & Transfer of Undertakings) Act, 1970 and having its head Office at Central
Office, Chander Mukhi, Nariman Point, Mumbai – 400 021 (hereinafter referred to as “Bank”
which expression unless repugnant to the context or meaning thereof be deemed to include
its successors and assigns) of the OTHER PART
Service Provider and Bank are hereinafter individually referred to as party and collectively
referred to as “the Parties”. Either of the parties which discloses or receives the confidential
information is respectively referred to herein as Disclosing Party and Receiving Party.
WHEREAS:
The Parties intend to engage in discussions and negotiations concerning the establishment of
a business relationship between them. In the course of such discussions and negotiations, it is
anticipated that both the parties may disclose or deliver to either of the Parties certain or
some of its trade secrets or confidential or proprietary information, for the purpose of
enabling the other party to evaluate the feasibility of such business relationship (hereinafter
referred to as “the Purpose”).
NOW, THEREFORE, THIS AGREEMENT WITNESSETH AND IT IS HEREBY AGREED BY
AND BETWEEN THE PARTIES HERETO AS FOLLOWS:
Confidential Information: “Confidential Information” means all information disclosed/
furnished by either of the parties to another Party in connection with the business
transacted/to be transacted between the Parties and/or in the course of discussions and
negotiations between them in connection with the Purpose. Confidential Information shall
include customer data, any copy, abstract, extract, sample, note or module thereof.
Either of the Parties may use the Confidential Information solely for and in connection with
the Purpose.
Notwithstanding the foregoing, “Confidential Information” shall not include any information
which the Receiving Party can show: (a) is now or subsequently becomes legally and publicly
available without breach of this Agreement by the Receiving Party, (b) was rightfully in the
possession of the Receiving Party without any obligation of confidentiality prior to receiving
Page 96 of 135
it from the Disclosing Party, (c) was rightfully obtained by the Receiving Party from a source
other than the Disclosing Party without any obligation of confidentiality, or (d) was
developed by or for the Receiving Party independently and without reference to any
Confidential Information and such independent development can be shown by documentary
evidence.
2. Non-disclosure: The Receiving Party shall not commercially use or disclose any
Confidential Information or any materials derived there from to any other person or entity
other than persons in the direct employment of the Receiving Party who have a need to have
access to and knowledge of the Confidential Information solely for the Purpose authorized
above. The Receiving Party may disclose Confidential Information to consultants only if the
consultant has executed a Non-disclosure Agreement with the Receiving Party that contains
terms and conditions that are no less restrictive than these. The Receiving Party shall take
appropriate measures by instruction and written agreement prior to disclosure to such
employees to assure against unauthorized use or disclosure. The Receiving Party agrees to
notify the Disclosing Party immediately if it learns of any use or disclosure of the Disclosing
Party’s Confidential Information in violation of the terms of this Agreement. Further, any
breach of non-disclosure obligations by such employees or consultants shall be deemed to be
a breach of this Agreement by the Receiving Party and the Receiving Party shall be
accordingly liable therefore.
Provided that the Receiving Party may disclose Confidential information to a court or
governmental agency pursuant to an order of such court or governmental agency as so
required by such order, provided that the Receiving Party shall, unless prohibited by law or
regulation, promptly notify the Disclosing Party of such order and afford the Disclosing Party
the opportunity to seek appropriate protective order relating to such disclosure.
Publications: Neither Party shall make news releases, public announcements, give
interviews, issue or publish advertisements or publicize in any other manner whatsoever in
connection with this Agreement, the contents / provisions thereof, other information relating
to this Agreement, the Purpose, the Confidential Information or other matter of this
Agreement, without the prior written approval of the other Party.
Term: This Agreement shall be effective from the date hereof and shall continue till
establishment of business relationship between the Parties and execution of definitive
agreements thereafter. Upon expiration or termination as contemplated herein the Receiving
Party shall immediately cease any and all disclosures or uses of Confidential Information; and
at the request of the Disclosing Party, the Receiving Party shall promptly return or destroy all
written, graphic or other tangible forms of the Confidential Information and all copies,
abstracts, extracts, samples, notes or modules thereof.
Notwithstanding anything to the contrary contained herein the confidential information shall
continue to remain confidential until it reaches the public domain in the normal course.
Page 97 of 135
5. Title and Proprietary Rights: Notwithstanding the disclosure of any Confidential

Information by the Disclosing Party to the Receiving Party, the Disclosing Party shall retain
title and all intellectual property and proprietary rights in the Confidential Information. No
license under any trademark, patent or copyright, or application for same which are now or
thereafter may be obtained by such Party is either granted or implied by the conveying of
Confidential Information.
The Receiving Party shall not conceal, alter, obliterate, mutilate, deface or otherwise interfere
with any trademark, trademark notice, copyright notice, confidentiality notice or any notice
of any other proprietary right of the Disclosing Party on any copy of the Confidential
Information, and shall reproduce any such mark or notice on all copies of such Confidential
Information. Likewise, the Receiving Party shall not add or emboss its own or any other any
mark, symbol or logo on such Confidential Information.
6. Return of Confidential Information: Upon written demand of the Disclosing Party,

the Receiving Party shall (i) cease using the Confidential Information, (ii) return the
Confidential Information and all copies, abstract, extracts, samples, notes or modules thereof
to the Disclosing Party within seven (7) days after receipt of notice, and (iii) upon request of
the Disclosing Party, certify in writing that the Receiving Party has complied with the
obligations set forth in this paragraph.
7. Remedies: The Receiving Party acknowledges that if the Receiving Party fails to
comply with any of its obligations hereunder, the Disclosing Party may suffer immediate,
irreparable harm for which monetary damages may not be adequate. The Receiving Party
agrees that, in addition to all other remedies provided at law or in equity, the Disclosing Party
shall be entitled to injunctive relief hereunder.
8. Entire Agreement, Amendment, Assignment: This Agreement constitutes the
entire agreement between the parties relating to the matters discussed herein and
supersedes any and all prior oral discussions and/or written correspondence or agreements
between the parties. This Agreement may be amended or modified only with the mutual
written consent of the parties. Neither this Agreement nor any right granted hereunder shall
be assignable or otherwise transferable.
9-Governing Law and Jurisdiction: The provisions of this Agreement shall be governed by
the laws of India. The disputes, if any, arising out of this Agreement shall be submitted to the
jurisdiction of the courts/tribunals in Mumbai.
10. General: The Receiving Party shall not reverse-engineer, decompile, disassemble or
otherwise interfere with any software disclosed hereunder. All Confidential Information is
provided “as is”. In no event shall the Disclosing Party be liable for the inaccuracy or
incompleteness of the Confidential Information. None of the Confidential Information
disclosed by the parties constitutes any representation, warranty, assurance, guarantee or
inducement by either party to the other with respect to the fitness of such Confidential
Information for any particular purpose or infringement of trademarks, patents, copyrights or
any right of third persons.
Page 98 of 135
11. Indemnity: The receiving party should indemnify and keep indemnified, saved, defended,
harmless against any loss, damage, costs etc. incurred and / or suffered by the disclosing
party arising out of breach of confidentiality obligations under this agreement by the
receiving party etc., officers, employees, agents or consultants.
IN WITNESS WHEREOF, the Parties hereto have executed these presents the day, month and
year first hereinabove written.
For and on behalf of

Name of Authorized signatory:
Designation:
For and on behalf of

CENTRAL BANK OF INDIA
Name of Authorized signatory:
Designation:
Witnesses
Page 99 of 135
Format 6.3 BOM

Bill of Material (BOM) –Price Breakup Schedule
To,
22, Fort Mumbai – 400 023.
PRICE-
Cost for Facility Management, Training, One-time implementation Cost mentioned in the RFP:
The prices quoted by the bidder shall include all applicable costs and taxes like customs duty,
excise duty, import taxes, freight, forwarding, Insurance, delivery, installation, training etc. at
the respective delivery location of the bank but exclusive of only applicable GST and Octroi /
Entry Tax / equivalent local authority cess, which shall be paid/ reimbursed on actual basis
on production of bills.
SN. Description Qty. Total Unit Price Total Price =

(A) Month (B) per AxBxC
Month(C)
1. Monthly Subscription Charges for Supply &
Installation, Maintenance and Removal of 4650
Screens (at the end of contract period of 5
years), Server Based Digital Signage Solution
including Server & Client Software, Content
Management Service, and Connectivity Charges
per screen between Server and Screen.
A- Screen size 55” 919 60 P1 TP1

B- Screen size 43” 788 60 P2 TP2
C- Screen Size 32” 2943 60 P3 TP3
2. Less : Buyback of 1000 DSS , installed by 1000NA V BB= 1000x V
previous vendor (₹ 3000/ or higher)*
3 Customization Cost 500 NA Rate per CC= 500xM
Man Manday =
days M
Total cost of ownership for evaluation(TCO) (TP1+ TP2+
TP3)+ CC-
BB
NOTE:
* Minimum Rs 3000 should be quoted as buyback price, bidders may quote higher price.
Bank may or may not sale the old DSS units on the price quoted by the bidder.
Page 100 of 135
(Note – All software are required to be purchased should be the latest and licenses are to
be provided to bank. The cost shall be inclusive in above commercials).
Total Price in words: (Rs.) ______________________________________________
All the DSS are procured on rental basis and for the entire contact period you are required to
repair/replace the damage parts without any cost to Bank. The spare parts rates are
payable in only “Force Majeure” cases only. "Force Majeure" means an event beyond the
control of the either party to the contract and not involving anyone’s fault or negligence and
not foreseeable. Such events may include, but are not restricted to, such as a war, strike, riot,
crime, or an act of God / Nature (such as hurricane, flooding, earthquake, volcanic eruption,
etc.), which prevents one or both parties from fulfilling their obligations under the contract.. If
a Force Majeure situation arises, the Bidder shall promptly notify the Bank in writing of such
condition and the cause thereof.
Bidder is required to store the critical parts required for functioning of DSS in all his support
centers and replace the spare parts by next working day. Non-resolution of complaint within
the given time frame will attract penalty as prescribed in the agreement/Purchase Order/
letter.
The bidder may quote the best competitive price in the commercial bid as Bank may or may
not opt for Reverse Auction and in case Bank does not opt for Reverse Auction, the
commercial bid submitted by you will be opened and will be used for evaluation purpose. Our
Bank’s Business Rules and Terms & Conditions of Reverse Auction will be applicable. Please
note the contents and comply with the requirements of the same. Bidders are requested to
ensure that they have a valid digital certificate well in advance to participate in Reverse
Auction event.
All prices quoted by the bidder shall be exclusive of taxes
TOTAL COST OF OWNERSHIP (TCO):
Please note that TCO shall encompass but not be limited to the following:
1) TCO will be considered for arriving L1 in order to select the successful bidder to
award the contract.
2) The prices quoted should be exclusive of all Taxes like Service tax, CST, GST, VAT and
levies i.e. Octroi, Local Body Tax, Entry Tax etc. which shall be reimbursed/paid as per
applicable rates or on producing original receipts. In case the Bidder is enjoying any
Tax exemption for any particular component or components and if the tax exemption
ceases during the tenure of contract, Bank shall not pay the exempted tax component
which is levied due to cessation of exemption.
3) These rates are inclusive of Installation, dismantling, packing, lifting, transportation,

assembling, re-installation, shifting, testing at new location, and onsite resources for
support, making live at new location and training to staff at new location. The rates as
mentioned above will be applicable for the entire contract period from the date of SLA.
4) Monthly Rental charges for 5 years. Rates should be inclusive of supply, installation,
licensing, Transportation, Insurance, Resource person deployed onsite, Training,
shifting, licenses. Spares Maintenance charges including duties, levies, taxes if any but
exclusive of GST,
5) The Price should be quoted as per Indicative Commercial offer and Price Composition
mentioned in this RFP.
Page 101 of 135
6) In case of discrepancy in TCO, unit prices multiplied by quantity will be considered for
competition of TCO.
7) The numbers specified is solely for computing TCO, actual requirement may be more
or less depending on Bank’s requirement and bidder has to execute on the finalized
rate. Monthly rental payment will be made as per the actual number of units installed
after deducting the applicable penalties.
8) Stamp duty and other cost incurred on execution of Agreement with Bidder, as advised
by Bank’s Legal Department.
9) Insurance to cover the equipment for and from transit period till installation or 15
days after delivery at the locations specified, whichever is later.
10) Cost of system/software up gradation for the entire period of contract.
11) Any other cost expected by bidder for timely and efficient implementation of the
project as per business requirement as specified in the RFP shall be included by the
bidder.
12) The decision of bank would be final and acceptable to all bidders.
SIGNATURE
(Name & Designation, seal of the firm)
Page 102 of 135

Format 6.4- Format BG for Bid Security
BID SECURITY UNDERTAKING FORM

(FORMAT OF BANK GUARANTEE (BG) FOR BID SECURITY)
(ON A NON-JUDICIAL STAMP PAPER)

22, Fort Mumbai – 400 023.
Whereas ____________________ having its registered office at ________________________________

(hereinafter called “the Bidder”) has to submit its bid dated ___________ for RFP for Selection
of Service Provider for Providing DSS under OPEX model as specified in Schedule of
requirement against Tender Reference No.___________________________( hereinafter called “the
Tender”)
KNOW ALL MEN by these presents that we _______________________ having our Corporate Office
at _______________ ( hereinafter called “the Bank”) are bound to Central Bank of India, (
hereinafter called “The Purchaser”) in the sum of Rs._________ ( Rupees ____________________ only
) for which payment well and truly to be made to the Purchaser, the Bank binds itself, its
successors and assigns by these presents.
The conditions of this obligation are:

If the Bidder withdraws their Bid during the period of Bid validity specified in the Tender: OR
If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the
period of Bid validity -
Fails or refuse to execute the Contract or the Agreement/Forms as required OR
Fails or refuse to furnish the Performance Security, in accordance with the instruction to
Bidder.
We, ____________________________________________________ under take to pay to the Purchaser up to an

amount of Rs.___________(Rupees ______________________ only) upon receipt of its first written
demand, without the Purchaser having to substantiate its demand, provided that in its
demand the Purchaser will note that the amount claimed by it is due to it owing to the
occurrence of anyone or both of two conditions specifying occurred condition or conditions.
Notwithstanding anything contained hereinabove;
Our liability under this Bank Guarantee shall not exceed Rs.__________ (Rupees _____________
only)
This Bank Guarantee shall be valid up to ___________
We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee
only and only if you serve upon us a written claim or demand on or before ( date of validity of
Page 103 of 135

BG plus claim period of one year) ___________. After which the bank shall be discharged from its
liabilities.
Date This---------------------Day of -------------------2024 at ------------
For and on behalf of -------------------------- Bank.
sd/- -----------------------------------------
Page 104 of 135

Format 6.5- ORGANISATIONAL PROFILE

(Include in Technical Proposal Only – Not to be included in Price Proposal)
CONSTITUTION :
1. Proprietary
2. Partnership
3. Private Ltd.
4. Public Ltd.
Established since :
Commercial Production of the :
solution or Offer started since
Address of Registered Office :
Category : i. Software Producer / Developer (Principal)
ii. Hardware Manufacturer (Principal)
iii. System Integrator / Bidder (Third-party)
iv. Any Other (please specify)
If Consortium, then : 1.
specify 2.
name of members Name Phone Nos. (with STD
Codes)
Names of Proprietor : 1.
/Partners/ Directors
2.
3.
Number of Engineers familiar :
with the solution being offered
Number of Total Employees :
Solution being offered, sold so far to:
Purchaser, with full address Modules Date of Sale Whether Warranty/AMC
and Details of contact person in Use still continues
(Phone, Fax and E-Mail)
1.
2.
3.
Note: Please support the above facts with documentary evidence. Please also attach Income-
Tax Clearance Certificate (latest) Referral Letters from Clients mentioned above.
Signature of Bidder:
Name:
Business address :
Place: Date:
Page 105 of 135

Format 6.6- Escalation Matrix
Name of the Company:
Name Designated Full Office Phone No Email

Address
First Level Contact
Second Level contact (if response not
received in 24 hrs)
Regional/Zonal Head (if response not
received in 48 hours)
Country Head (if response not
received in one week)
Any change in designation, substitution will be informed by us immediately.
Date Signature with Name & Seal
Designation
Page 106 of 135

Format 6.7- Performance Bank Guarantee
TO,
CENTRAL BANK OF INDIA
MUMBAI
-----------------.
In consideration of M/s Central Bank of India having Registered Office at

Chandermukhi Building, Nariman Point, Mumbai 400 021 (hereinafter referred to as
“Purchaser”) having agreed for Providing Digital Signage from M/s -------------------------
---- (hereinafter referred to as “Contractor”) on the terms and conditions contained in
their agreement/purchase order No------- dt.------------ (hereinafter referred to as the
“Contract”) subject to the contractor furnishing a Bank Guarantee to the purchaser as
to the due performance for acquiring services , as per the terms and conditions of the
said contract, to be supplied by the contractor and also guaranteeing the services, by
the contractor as per the terms and conditions of the said contract;
1) We, --------------------------- (Bank) (hereinafter called “the Bank”), in consideration of the

premises and at the request of the contractor, do hereby guarantee and undertake to pay to
the purchaser, forthwith on mere demand and without any demur, at any time upto ------------
--------- any money or moneys not exceeding a total sum of Rs---------(Rupees-----------only) as
may be claimed by the purchaser to be due from the contractor by way of loss or damage
caused to or would be caused to or suffered by the purchaser by reason of failure of
application to perform as per the said contract, and also failure of the contractor to maintain
the application as per the terms and conditions of the said contract.
2) Notwithstanding anything to the contrary, the decision of the purchaser as to whether
solution has failed to perform as per the said contract, and also as to whether the contractor
has failed to provide the required services as per the terms and conditions of the said
contract will be final and binding on the Bank and the Bank shall not be entitled to ask the
purchaser to establish its claim or claims under this Guarantee but shall pay the same to the
purchaser forthwith on mere demand without any demur, reservation, recourse, contest or
protest and/or without any reference to the contractor. Any such demand made by the
purchaser on the Bank shall be conclusive and binding notwithstanding any difference
between the purchaser and the contractor or any dispute pending before any Court, Tribunal,
Arbitrator or any other authority.
3) This Guarantee shall expire on -----------------; without prejudice to the purchaser’s claim or
claims demanded from or otherwise notified to the Bank in writing on or before the said date
i.e --------- (this date should be date of expiry of Guarantee).
4) The Bank further undertakes not to revoke this Guarantee during its currency except with
the previous consent of the purchaser in writing and this Guarantee shall continue to be
enforceable till the aforesaid date of expiry or the last date of the extended period of expiry of
Page 107 of 135
Guarantee agreed upon by all the parties to this Guarantee, as the case may be, unless during
the currency of this Guarantee all the dues of the purchaser under or by virtue of the said
contract have been duly paid and its claims satisfied or discharged or the purchaser certifies
that the terms and conditions of the said contract have been fully carried out by the
contractor and accordingly discharges the Guarantee.
5) In order to give full effect to the Guarantee herein contained you shall be entitled to act as
if we are your principal debtors in respect of all your claims against the contractor hereby
Guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and
other rights if any which are in any way inconsistent with the above or any other provisions
of this Guarantee.
6) The Bank agrees with the purchaser that the purchaser shall have the fullest liberty
without affecting in any manner the Bank’s obligations under this Guarantee to extend the
time of performance by the contractor from time to time or to postpone for any time or from
time to time any of the rights or powers exercisable by the purchaser against the contractor
and either to enforce or forbear to enforce any of the terms and conditions of the said
contract, and the Bank shall not be released from its liability for the reasons of any such
extensions being granted to the contractor for any forbearance, act or omission on the part of
the purchaser or any other indulgence shown by the purchaser or by any other matter or
thing whatsoever which under the law relating to sureties would, but for this provision have
the effect of so relieving the Bank.
7) The Guarantee shall not be affected by any change in the constitution of the contractor or
the Bank nor shall it be affected by any change in the constitution of the purchaser by any
amalgamation or absorption or with the contractor, Bank or the purchaser, but will ensure
for and be available to and enforceable by the absorbing or amalgamated company or
concern.
8) This guarantee and the powers and provisions herein contained are in addition to and not
by way of limitation or in substitution of any other guarantee or guarantees heretofore issued
by us (whether singly or jointly with other banks) on behalf of the contractor heretofore
mentioned for the same contract referred to heretofore and also for the same purpose for
which this guarantee is issued, and now existing un-cancelled and we further mention that
this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees
heretofore issued by us on behalf of the contractor heretofore mentioned for the same
contract referred to heretofore and for the same purpose for which this guarantee is issued.
9) Any notice by way of demand or otherwise under this guarantee may be sent by special
courier, telex, fax or registered post to our local address as mentioned in this guarantee.
10) Notwithstanding anything contained herein:-

Our liability under this Bank Guarantee shall not exceed Rs--------(Rupees--
i) -------only);
ii) This Bank Guarantee shall be valid up to ----------------------; and
iii) We are liable to pay the Guaranteed amount or any part thereof under this
Bank Guarantee only and only if you serve upon us a written claim or
demand on or before -----------------(last date of claim period ).
Page 108 of 135
11) The Bank has power to issue this Guarantee under the statute/constitution and the
undersigned has full power to sign this Guarantee on behalf of the Bank.
Date this -------------------- day of ------------------ 2024 at ----------
For and on behalf of -------------------------- Bank.
sd/- -----------------------------------------
Page 109 of 135

Format 6.8- Undertaking for Support Services
To,
22, Fort Mumbai – 400 023.
Reg.: RFP for Selection of Service Provider for Providing DSS under Opex model
We undertake, that adequate specialized expertise are available to ensure that the
support services are responsive and We assume total responsibility for the fault free
operation of the solution proposed and maintenance during the contract period.
We undertake that during support Period we will maintain minimum Uptime of 99.50% on
monthly basis for the entire solution proposed.
Dated this ....... day of ............................ 2024.
(signature) (in the capacity of)
Duly authorized to sign Proposal for and on behalf of
Page 110 of 135

Format 6.9- Pre-Bid Query Format
(To be provided strictly in Excel format)
Bidder Sl. RFP RFP Existing Query/Suggestions

Name No Page No Clause Clause
No.
Pre bid queries are to be mailed to all 3 following mail ids and the Subject should be
mentioned as “DSS RFP dated 31-08-2024 –PRE BID QUERIES”-
[email protected]
[email protected]
[email protected]
Page 111 of 135

Format 6.10- Eligibility Criteria

CONFIRMITY TO ELIGIBILITY CRITERIA
Sr. Eligibility Criteria Compl Proof to be Remarks (if

No. iance submitted any)
(Y/N)
1 The bidder company should be Certified copy of
registered company under Certificate
Registrar of the Companies as per Incorporation in case
the Company Act 1956/2013, LLP of a private limited
or Partnership Firm and should be company and
incorporated in India and have been Certificate
in operation for a period of at least Commencement of
3 years in India as on date of the Business in case of a
RFP. The company should not be public limited
under liquidation / NCLT. company.
2 The bidder should have turnover of Audited Financial
minimum Rs. 10 crores per annum statements to be
in the last 3 financial years i.e. submitted. Additional
2020-21, 2021-22 & 2022-23 from Support Letter from
the business from Indian CA to be submitted.
operations.
3 The bidder should have Net Profit Copy of audited
(after tax) in at least two financial Balance Sheet and
years out of last three financial Certificate of the
years (i.e. 2020-21, 2021-22, and Chartered Accountant
2022-23) for preceding three
FY.
4 The bidder should have a positive Audited Financial
net worth in last three financial statements to be
years (i.e. 2020-21, 2021-22, and submitted. CA
2022-23). Certificate certifying
the turnover and net
worth
5 The bidder should have an PO Copy along with
experience of at least two (2) years the consolidated list
in Digital Signage Solution with of the references
2500 units live for any Scheduled
Commercial Banks in India till date
of submission of bid.
6 Bidders should be capable of Self-certification
processing at least 5,000 DSS units
per day.
7 Bureau of Indian Standards (BIS) Necessary Certificates
Certificate for proposed
Commercial Display unit is
mandatory from Bidder
Page 112 of 135

Sr. Eligibility Criteria Compl Proof to be Remarks (if

No. iance submitted any)
(Y/N)
8 The Bidder should not have been Self-certification
blacklisted/ barred / disallowed to
continue work or organization has
engaged other bidder after placing
work order for the reasons
attributable to bidder by any Govt.
department/ PSU/ PSE/ Banks in
India in last 3 years at time of
submitting bid.
9 The Bidder should have at least one List of the offices and
direct support office at Mumbai a self- certification in
,Hyderabad, Bhopal and Lucknow this regard
location. The Bidder should be able
to provide support and
maintenance for the offered
solution. Documentary proof (Office
registration details etc.) to be
submitted along with the bid.
10 All the components of the proposed Self-certification in
solution should be owned by Bidder the offer letter.
or Authorized partner.
11 Bidder should have in-house Self-certification
capabilities to develop, modify the
software application and customize
it to suit Bank’s requirement
12 Bidder is not reported under SMA-2 Self-certification in
or NPA, if enjoying credit facilities the offer letter.
from any Bank/FI.
13 The bidder should have at least 100 Self-certification in
employees in India on their payroll. the offer letter.
(Declaration). Proof
of compliance and
labour license needs
to be submitted along
with the quotation)
Bidder must comply with all these eligibility criteria. Non-compliance of any of the criteria
will result in rejection of the offer summarily. Attested photocopies of relevant documents/
certificates / proof of experience etc. should be submitted as support of the claims made.The
Bank reserves the right to verify / evaluate the claims made by the bidder independently.
Please note that the eligibility criteria mentioned in this section are only indicative and
Bank, at its discretion, may alter these criteria without assigning any reasons.
Page 113 of 135

Sr. Make in India / MSME Applicable Proof to be Remarks

No. related information (Y/N) submitted (if any)
1 Make In India- Percentage of Certificate from
local content Statutory Auditor or
i) Only ‘Class-I local cost auditor of the
supplier’ and ‘Class II company or from a
local suppliers’ are practicing cost
eligible accountant or
ii) Minimum local content practicing chartered
should be 20%. accountant (in respect
of suppliers other than
companies) giving the
percentage of local
content, on their letter
head with Registration
Number and seal,
countersigned by
bidder and OEM
2 MICRO AND SMALL Documentary proof of
ENTERPRISES (MSEs) - If having registered with
bidder is willing to get District Industries
Centres or Khadi and
benefits as per the Village Industries
guidelines of Public Commission or Khadi
Procurement Policy issued and Village Industries
by Government of India. Board or Coir Board
or National Small
Industries
Corporation or
Directorate of
Handicrafts and
Handloom or Udyog
Aadhaar or any other
body specified by
Ministry of Micro,
Small and Medium
Enterprises.
Page 114 of 135

Format 6.11- Undertaking of Information Security
To,
22, Fort Mumbai – 400 023.
Reg.: RFP for Selection of Service Provider for Providing DSS Services under OPEX
model
With reference to the equipment being quoted to you vide our Quotation No:___________
dated ___________, we hereby confirm that the proposed software to be supplied to the Bank
will be free of malware, free of any obvious bugs and free of any covert channels in the
code (of the version of the application being delivered as well as any subsequent
versions/modifications done).
Dated this ....... day of ............................ 2024
______________________________________________________________
(Signature) (Name) (In the capacity of)
Page 115 of 135

Format 6.12- Certificate from Banks

Certificate from Bank
No. ___________ dated______________
To,
22, Fort Mumbai – 400 023.
This is to certify that __________________ (name of the bidder)______ is managing __(no. of

DSS)_____________ Digital Signage Systems in our Bank during the period _____________________.
The performance of the DSS is satisfactory and there are no adverse observations as
regards to the performance of the service rendered by the ___________________________ (Name
of the bidder/OEM).
Yours faithfully,
(Authorize Signatory)
Note: This letter of authority should be on the letterhead of the Institution and should
be signed by a competent person.
Page 116 of 135

Format 6.13- Compliance Statement

Compliance Statement
To,
22, Fort Mumbai – 400 023.
Declaration
We understand that any deviations mentioned elsewhere in the bid will not be
considered and evaluated by the Bank. We also agree that the Bank reserves its right to
reject the bid, if the bid is not submitted in proper format as per subject RFP.
Compliance Description Compliance Remarks /
(Y/N) Deviations
Terms and We hereby undertake and agree to abide by all
Conditions The terms and conditions including all Annexures,
corrigendum(s) etc. stipulated by the Bank in this
RFP. (Any deviation may result in disqualification
of bids), notwithstanding whether those terms &
conditions as given in RFP are getting reflected or
not in application/undertaking being submitted
to Bank.
Technical We certify that the services offered by us for
Specifications tender confirms to the Scope of Work
specifications Stipulated by you except the
following deviations.
Scope of Work As detailed in the RFP
Eligibility We hereby undertake that we comply with all the
Specifications terms & conditions as given in RFP, to be eligible
for bidding process, whether those terms &
conditions are getting reflected or not in
application/ undertaking being submitted to Bank
by us.
(If left blank it will be construed that there is no deviation from the specifications given
above)
Date
Signature with Name & Seal
Designation
Page 117 of 135

Format 6.14- Integrity Pact

INTEGRITY PACT
Between
Central Bank of India hereinafter referred to as “The Principal”,
And
…………………………………………… hereinafter referred to as “The Bidder/ Contractor”
Preamble
The Principal intends to award, under laid down organizational procedures, contract/s
for………………………………………The Principal values full compliance with all relevant laws of
the land, rules, regulations, economic use of resources and of fairness / transparency in its
relations with its Bidder(s) and / or Contractor(s).
In order to achieve these goals, the Principal will appoint an Independent External Monitor
(IEM), who will monitor the tender process and the execution of the contract for
compliance with the principles mentioned above.
Section 1 – Commitments of the Principal
(1.) The Principal commits itself to take all measures necessary to prevent corruption and
to observe the following principles:-
a. No employee of the Principal, personally or through family members, will in connection
with the tender for , or the execution of a contract, demand, take a promise for or accept,
for self or third person, any material or immaterial benefit which the person is not legally
entitled to.
b. The Principal will, during the tender process treat all Bidder(s) with equity and reason.
The Principal will in particular, before and during the tender process, provide to all
Bidder(s) the same information and will not provide to any Bidder(s) confidential /
additional information through which the Bidder(s) could obtain an advantage in relation
to the tender process or the contract execution.
c. The Principal will exclude from the process all known prejudiced persons.
(2) If the Principal obtains information on the conduct of any of its employees which is a
criminal offence under the IPC/PC Act, or if there be a substantive suspicion in this regard,
the Principal will inform the Chief Vigilance Officer and in addition can initiate disciplinary
actions.
Section 2 – Commitments of the Bidder(s)/ contractor(s)
(1) The Bidder(s)/ Contractor(s) commit themselves to take all measures necessary to
prevent corruption. He commits himself to observe the following principles during his
participation in the tender process and during the contract execution.
a. The Bidder(s)/ Contractor(s) will not, directly or through any other person or firm, offer,
promise or give to any of the Principal’s employees involved in the tender process or the
execution of the contract or to any third person any material or other benefit which he/she
is not legally entitled to, in order to obtain in exchange any advantage of any kind
whatsoever during the tender process or during the execution of the contract.
Page 118 of 135

b. The Bidder(s)/ Contractor(s) will not enter with other Bidders into any undisclosed
agreement or understanding, whether formal or informal. This applies in particular to
prices, specifications, certifications, subsidiary contracts, submission or non-submission of
bids or any other actions to restrict competitiveness or to introduce cartelisation in the
bidding process.
c. The Bidder(s)/ Contractor(s) will not commit any offence under the relevant IPC/PC Act;
further the Bidder(s)/ Contractor(s) will not use improperly, for purposes of competition
or personal gain, or pass on to others, any information or document provided by the
Principal as part of the business relationship, regarding plans, technical proposals and
business details, including information contained or transmitted electronically.
d. The Bidder(s)/Contractors(s) of foreign origin shall disclose the name and address of the
Agents/representatives in India, if any. Similarly the Bidder(s)/Contractors(s) of Indian
Nationality shall furnish the name and address of the foreign principals, if any. Further
details as mentioned in the
“Guidelines on Indian Agents of Foreign Suppliers” shall be disclosed by the Bidder

(s)/Contractor(s).Further, as mentioned in the Guidelines all the payments made to the
Indian agent/representative have to be in Indian Rupees only. Copy of the “Guidelines on
Indian Agents of Foreign Suppliers” is placed at e. The Bidder(s)/ Contractor(s) will, when
presenting his bid, disclose any and all payments he has made, is committed to or intends
to make to agents, brokers or any other intermediaries in connection with the award of the
contract.
(2) The Bidder(s)/ Contractor(s) will not instigate third persons to commit offences
outlined above or be an accessory to such offences.
e.
Section 3- Disqualification from tender process and exclusion from future contracts
If the Bidder(s)/Contractor(s), before award or during execution has committed a
transgression through a violation of Section 2, above or in any other form such as to put his
reliability or credibility in question, the Principal is entitled to disqualify the
Bidder(s)/Contractor(s) from the tender process or take action as per the procedure
mentioned in the “Guidelines on Banning of business dealings”. Copy of the “Guidelines on
Banning of business dealings” is placed therein.
Section 4 – Compensation for Damages
(1) If the Principal has disqualified the Bidder(s) from the tender process prior to the
award according to Section 3, the Principal is entitled to demand and recover the damages
equivalent to Earnest Money Deposit/ Bid Security.
(2) If the Principal has terminated the contract according to Section 3, or if the Principal is
entitled to terminate the contract according to Section 3, the Principal shall be entitled to
demand and recover from the Contractor liquidated damages of the Contract value or the
amount equivalent to Performance Bank Guarantee.
Section 5 – Previous transgression
Page 119 of 135

(1) The Bidder declares that no previous transgressions occurred in the last three years
with any other Bank in any country conforming to the anti-corruption approach or with
any Public Sector Enterprise in India that could justify his exclusion from the tender
process.
(2) If the Bidder makes incorrect statement on this subject, he can be disqualified from the
tender process or action can be taken as per the procedure mentioned in “Guidelines on
Banning of business dealings”.
Section 6 – Equal treatment of all Bidders / Contractors
(2) The Principal will enter into agreements with identical conditions as this one with all
Bidders and Contractors.
(3) The Principal will disqualify from the tender process all bidders who do not sign this
Pact or violate its provisions.
Section 7 – Criminal charges against violating Bidder(s) / Contractor(s)
If the Principal obtains knowledge of conduct of a Bidder, Contractor or of an employee or a

representative or an associate of a Bidder, Contractor which constitutes corruption, or if
the Principal has substantive suspicion in this regard, the Principal will inform the same to
the Chief Vigilance Officer.
Section 8 – Independent External Monitor / Monitors

(1) The Principal appoints competent and credible Independent External Monitor for this
Pact. The task of the Monitor is to review independently and objectively, whether and to
what extent the parties comply with the obligations under this agreement.
(2) The Monitor is not subject to instructions by the representatives of the parties and
performs his functions neutrally and independently. It will be obligatory for him to treat
the information and documents of the Bidders/Contractors as confidential. He reports to
the MD & CEO, CENTRAL BANK OF INDIA.
(3) The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without
restriction to all Project documentation of the Principal including that provided by the
Contractor. The Contractor will also grant the Monitor, upon his request and
demonstration of a valid interest, unrestricted and unconditional access to his project
documentation. The Monitor is under contractual obligation to treat the information and
documents of the Bidder(s)/ Contractor(s)with confidentiality.
(4) The Principal will provide to the Monitor sufficient information about all meetings
among the parties related to the Project provided such meetings could have an impact on
the contractual relations between the Principal and the Contractor. The parties offer to the
Monitor the option to participate in such meetings.
(5) As soon as the Monitor notices, or believes to notice, a violation of this agreement, he
will so inform the Management of the Principal and request the Management to discontinue
or take corrective action, or to take other relevant action. The monitor can in this regard
submit non-binding recommendations. Beyond this, the Monitor has no right to demand
Page 120 of 135
from the parties that they act in a specific manner, refrain from action or tolerate action.
Parties to this agreement agree that they shall not approach the courts while representing
the matter to IEM and will await IEM’s decision in the matter.
(6) The Monitor will submit a written report to the MD & CEO, CENTRAL BANK OF INDIA
within 8 to 10 weeks from the date of reference or intimation to him by the Principal and,
should the occasion arise, submit proposals for correcting problematic situations.
(7) If the Monitor has reported to the MD & CEO CENTRAL BANK OF INDIA, a substantiated
suspicion of an offence under relevant IPC/ PC Act, and the MD & CEO CENTRAL BANK OF
INDIA has not, within the reasonable time taken visible action to proceed against such
offence or reported it to the Chief Vigilance Officer, the Monitor may also transmit this
information directly to the Central Vigilance Commissioner.
(8) The word “Monitor‟ would include both singular and plural.
Section 9 – Pact Duration

This Pact begins when both parties have legally signed it. It expires for the Contractor 12
months after the last payment under the contract, and for all other Bidders 6 months after
the contract has been awarded.
If any claim is made / lodged during this time, the same shall be binding and continue to be
valid despite the lapse of this pact as specified above, unless it is discharged / determined
by MD & CEO of CENTRAL BANK OF INDIA.
Section 10 – Other provisions
(1) This agreement is subject to Indian Law. Place of performance and jurisdiction is the
Registered Office of the Principal, i.e. Mumbai.
(2) Changes and supplements as well as termination notices need to be made in writing.
Side agreements have not been made.
(3) If the Contractor is a partnership or a consortium, this agreement must be signed by all
partners or consortium members.
(4) Should one or several provisions of this agreement turn out to be invalid, the remainder
of this agreement remains valid. In this case, the parties will strive to come to an agreement
to their original intentions.
(5) In the event of any contradiction between the Integrity Pact and its Annexure, the
Clause in the Integrity Pact will prevail.”
(For & On behalf of the Principal) For & On behalf of the Principal
Bidder / Contractor
(Office Seal) (Office Seal)
Page 121 of 135

Place______________ Place______________
Date_______________ Date_______________
Witness1: Witness1:
Name & Address Name & Address
------------------------------------ ______________________
------------------------------------ ______________________
------------------------------------ _______________________
Witness 2: Witness 2:
Name & Address Name & Address
------------------------------------ ________________________
------------------------------------ _________________________
Page 122 of 135

1. GUIDELINES FOR INDIAN AGENTS OF FOREIGN SUPPLIERS
1.1 There shall be compulsory registration of agents for all Global (Open) Tender and
Limited Tender. An agent who is not registered with CENTRAL BANK OF INDIA shall apply
for registration in the prescribed Application –Form.
1.2 Registered agents will file an authenticated Photostat copy duly attested by a Notary
Public/Original certificate of the principal confirming the agency agreement and giving the
status being enjoyed by the agent and the commission/remuneration/salary/ retainer ship
being paid by the principal to the agent before the placement of order by CENTRAL BANK
OF INDIA.
1.3 Wherever the Indian representatives have communicated on behalf of their principals
and the foreign parties have stated that they are not paying any commission to the Indian
agents, and the Indian representative is working on the basis of salary or as retainer, a
written declaration to this effect should be submitted by the party (i.e. Principal) before
finalizing the order
2. DISCLOSURE OF PARTICULARS OF AGENTS/ REPRESENTATIVES IN INDIA. IF ANY.
2.1 Tenderers of Foreign nationality shall furnish the following details in their offer:
2.1.1 The name and address of the agents/representatives in India, if any and the extent of
authorization and authority given to commit the Principals. In case the
agent/representative be a foreign Bank, it shall be confirmed whether it is real substantial
Bank and details of the same shall be furnished.
2.1.2 The amount of commission/remuneration included in the quoted price(s) for such
agents/representatives in India.
2.1.3 Confirmation of the Tenderer that the commission/ remuneration if any, payable to
his agents/representatives in India, may be paid by CENTRAL BANK OF INDIA in Indian
Rupees only.
2.2 Tenderers of Indian Nationality shall furnish the following details in their offers:
2.2.1 The name and address of the foreign principals indicating their nationality as well as
their status, i.e., whether manufacturer or agents of manufacturer holding the Letter of
Authority of the Principal specifically authorizing the agent to make an offer in India in
response to tender either directly or through the agents/representatives.
2.2.2 The amount of commission/remuneration included in the price (s) quoted by the
Tenderer for himself.
2.2.3 Confirmation of the foreign principals of the Tenderer that the

commission/remuneration, if any, reserved for the Tenderer in the quoted price (s), may
be paid by CENTRAL BANK OF INDIA in India in equivalent Indian Rupees on satisfactory
completion of the Project or supplies of Stores and Spares in case of operation items .
Page 123 of 135

2.3 In either case, in the event of contract materializing, the terms of payment will provide
for payment of the commission /remuneration, if any payable to the
agents/representatives in India in Indian Rupees on expiry of 90 days after the discharge of
the obligations under the contract.
2.4 Failure to furnish correct and detailed information as called for in paragraph-2.0 above
will render the concerned tender liable to rejection or in the event of a contract
materializing, the same liable to termination by CENTRAL BANK OF INDIA. Besides this
there would be a penalty of banning business dealings with CENTRAL BANK OF INDIA or
damage or payment of a named sum.
3. Guidelines on Banning of Business Dealing
3.1. Introduction
3.1.1 Central Bank of India, being a Public Sector Enterprise and ‘State’, within the meaning
of Article 12 of Constitution of India, has to ensure preservation of rights enshrined in
Chapter III of the Constitution. CENTRAL BANK OF INDIA has also to safeguard its
commercial interests. CENTRAL BANK OF INDIA deals with Agencies, who have a very high
degree of integrity, commitments and sincerity towards the work undertaken. It is not in
the interest of CENTRAL BANK OF INDIA to deal with Agencies who commit deception,
fraud or other misconduct in the execution of contracts awarded / orders issued to them.
In order to ensure compliance with the constitutional mandate, it is incumbent on
CENTRAL BANK OF INDIA to observe principles of natural justice before banning the
business dealings with any Agency.
3.1.2 Since banning of business dealings involves civil consequences for an Agency
concerned, it is incumbent that adequate opportunity of hearing is provided and the
explanation, if tendered, is considered before passing any order in this regard keeping in
view the facts and circumstances of the case.
3.2. Scope for Indian agents of foreign

3.2.1 The General Conditions of Contract (GCC) of CENTRAL BANK OF INDIA generally
provide that CENTRAL BANK OF INDIA reserves its rights to remove from list of approved
suppliers / contractors or to ban business dealings if any Agency has been found to have
committed misconduct and also to suspend business dealings pending investigation. If such
provision does not exist in any GCC, the same may be incorporated.
3.2.2 Similarly, in case of sale of material there is a clause to deal with the Agencies /
customers / buyers, who indulge in lifting of material in unauthorized manner. If such a
stipulation does not exist in any Sale Order, the same may be incorporated.
3.2.3 However, absence of such a clause does not in any way restrict the right of Bank
(CENTRAL BANK OF INDIA) to take action / decision under these guidelines in appropriate
cases.
Page 124 of 135

3.2.4 The procedure of (i) Removal of Agency from the List of approved suppliers /
contractors; (ii) Suspension and (iii) Banning of Business Dealing with Agencies, has been
laid down in these guidelines.
3.2.5 These guidelines apply to all the Units and subsidiaries of CENTRAL BANK OF INDIA.
3.2.6 It is clarified that these guidelines do not deal with the decision of the Management
not to entertain any particular Agency due to its poor / inadequate performance or for any
other reason.
3.2.7 The banning shall be with prospective effect, i.e., future business dealings.
4. Definitions
In these Guidelines, unless the context otherwise requires:

i) ‘Party / Contractor / Supplier / Purchaser / Customer/Bidder/Tenderer’ shall mean and
include a public limited Bank or a private limited Bank, a firm whether registered or not, an
individual, a cooperative society or an association or a group of persons engaged in any
commerce, trade, industry, etc. ‘Party / Contractor / Supplier / Purchaser / Customer/
Bidder / Tenderer’ in the context of these guidelines is indicated as ‘Agency’.
ii) ‘Inter-connected Agency’ shall mean two or more companies having any of the following
features:
a) If one is a subsidiary of the other.
b) If the Director(s), Partner(s), Manager(s) or Representative(s) are common;
c) If management is common;
d) If one owns or controls the other in any manner;
iii) ‘Competent Authority’ and ‘Appellate Authority’ shall mean the following:
a) For Bank (entire CENTRAL BANK OF INDIA) while Executive Director (BSD) shall be the
“Competent Authority” for the purpose of these guidelines, MD & CEO, CENTRAL BANK OF
INDIA shall be the “Appellate Authority” in respect of such cases except banning of business
dealings with Foreign Suppliers of imported coal/coke.
b) For banning of business dealings with Foreign Suppliers of imported goods, CENTRAL
BANK OF INDIA Executive Director’s Committee (EDC) shall be the “Competent Authority”.
The Appeal against the Order passed by EDC, shall lie with MD & CEO, as First Appellate
Authority.
c) In case the foreign supplier is not satisfied by the decision of the First Appellate
Authority, it may approach CENTRAL BANK OF INDIA Board as Second Appellate Authority.
d) For Zonal Offices only
Page 125 of 135

Any officer not below the rank of Deputy General Manager appointed or nominated by the
Head of Zonal Office shall be the ‘Competent Authority’ for the purpose of these guidelines.
The Head of the concerned Zonal Office shall be the ‘Appellate Authority’ in all such cases.
e) For Corporate Office only
For procurement of items / award of contracts, to meet the requirement of Corporate

Office only, Head of Business Support Department (BSD) shall be the Competent Authority
and concerned Executive Director (BSD) shall be the “Appellate Authority”.
e) MD & CEO, CENTRAL BANK OF INDIA shall have overall power to take suo-moto action
on any information available or received by him and pass such order(s) as he may think
appropriate, including modifying the order(s) passed by any authority under these
guidelines.
iv) ‘Investigating Department’ shall mean any Department or Unit investigating into the
conduct of the Agency and shall include the Vigilance Department, Central Bureau of
Investigation, the State Police or any other department set up by the Central or State
Government having powers to investigate.
v) ‘List of approved Agencies - Parties / Contractors / Suppliers / Purchasers / Customers /

Bidders / Tenderers shall mean and include list of approved / registered Agencies -
Parties/ Contractors / Suppliers / Purchasers / Customers / Bidders / Tenderers, etc.
5 Initiation of Banning / Suspension
Action for banning / suspension business dealings with any Agency should be initiated by
the department having business dealings with them after noticing the irregularities or
misconduct on their part. Besides the concerned department, Vigilance Department of each
Unit /Corporate Vigilance may also be competent to advise such action.
5. Suspension of Business Dealings
5.1 If the conduct of any Agency dealing with CENTRAL BANK OF INDIA is under
investigation by any department (except Foreign Suppliers of imported goods), the
Competent Authority may consider whether the allegations under investigation are of a
serious nature and whether pending investigation, it would be advisable to continue
business dealing with the Agency. If the Competent Authority, after consideration of the
matter including the recommendation of the Investigating Department, if any, decides that
it would not be in the interest to continue business dealings pending investigation, it may
suspend business dealings with the Agency. The order to this effect may indicate a brief of
the charges under investigation. If it is decided that inter-connected Agencies would also
come within the ambit of the order of suspension, the same should be specifically stated in
the order. The order of suspension would operate for a period not more than six months
and may be communicated to the Agency as also to the Investigating Department. The
Investigating Department may ensure that their investigation is completed and whole
process of final order is over within such period.
5.2 The order of suspension shall be communicated to all Departmental Heads within the
Plants / Units. During the period of suspension, no business dealing may be held with the
Agency.
Page 126 of 135

5.3 As far as possible, the existing contract(s) with the Agency may continue unless the
Competent Authority, having regard to the circumstances of the case, decides otherwise.
5.4 If the gravity of the misconduct under investigation is very serious and it would not be
in the interest of CENTRAL BANK OF INDIA, as a whole, to deal with such an Agency
pending investigation, the Competent Authority may send his recommendation to ED
(BSD), CENTRAL BANK OF INDIA Corporate Office along with the material available. If
Corporate Office considers that depending upon the gravity of the misconduct, it would not
be desirable for all the Units and Subsidiaries of CENTRAL BANK OF INDIA to have any
dealings with the Agency concerned, an order suspending business dealings may be issued
to all the Units by the Competent Authority of the Corporate Office, copy of which may be
endorsed to the Agency concerned. Such an order would operate for a period of six months
from the date of issue.
5.5 For suspension of business dealings with Foreign Suppliers of imported goods,
following shall be the procedure:-
i) Suspension of the foreign suppliers shall apply throughout the Bank including
Subsidiaries.
ii) Based on the complaint forwarded by ED (BSD) or received directly by Corporate

Vigilance, if gravity of the misconduct under investigation is found serious and it is felt that
it would not be in the interest of CENTRAL BANK OF INDIA to continue to deal with such
agency, pending investigation, Corporate Vigilance may send such recommendation on the
matter to Executive Director, BSD to place it before Executive Directors Committee (EDC)
with ED (BSD) as Convener of the Committee. The ED committee shall expeditiously
examine the report, give its comments/recommendations within twenty one days of
receipt of the reference by ED, BSD.
iii) If EDC opines that it is a fit case for suspension, EDC may pass necessary orders which
shall be communicated to the foreign supplier by ED, BSD.
5.6 If the Agency concerned asks for detailed reasons of suspension, the Agency may be
informed that its conduct is under investigation. It is not necessary to enter into
correspondence or argument with the Agency at this stage.
5.7 It is not necessary to give any show-cause notice or personal hearing to the Agency
before issuing the order of suspension. However, if investigations are not complete in six
months’ time, the Competent Authority may extend the period of suspension by another
three months, during which period the investigations must be completed.
6. Ground on which Banning of Business Dealings can be initiated
6.1 If the security consideration, including questions of loyalty of the Agency to the State, so
warrants;
6.2 If the Director / Owner of the Agency, proprietor or partner of the firm, is convicted by
a Court of Law for offences involving moral turpitude in relation to its business dealings
Page 127 of 135

with the Government or any other public sector enterprises or CENTRAL BANK OF INDIA,
during the last five years;
6.3 If there is strong justification for believing that the Directors, Proprietors, Partners,
owner of the Agency have been guilty of malpractices such as bribery, corruption, fraud,
substitution of tenders, interpolations, etc.;
6.4 If the Agency continuously refuses to return / refund the dues of CENTRAL BANK OF
INDIA without showing adequate reason and this is not due to any reasonable dispute
which would attract proceedings in arbitration or Court of Law;
6.5 If the Agency employs a public servant dismissed / removed or employs a person
convicted for an offence involving corruption or abetment of such offence;
6.6 If business dealings with the Agency have been banned by the Govt. or any other public
sector enterprise;
6.7 If the Agency has resorted to Corrupt, fraudulent practices including misrepresentation
of facts and / or fudging /forging /tampering of documents;
6.8 If the Agency uses intimidation / threatening or brings undue outside pressure on the
Bank (CENTRAL BANK OF INDIA) or it’s official in acceptance / performances of the job
under the contract;
6.9 If the Agency indulges in repeated and / or deliberate use of delay tactics in complying
with contractual stipulations;
6.10 Wilful indulgence by the Agency in supplying sub-standard material irrespective of

whether pre-dispatch inspection was carried out by Bank (CENTRAL BANK OF INDIA) or
not;
6.11 Based on the findings of the investigation report of CBI / Police against the Agency for
malafide/ unlawful acts or improper conduct on his part in matters relating to the Bank
(CENTRAL BANK OF INDIA) or even otherwise;
6.12 Established litigant nature of the Agency to derive undue benefit;
6.13 Continued poor performance of the Agency in several contracts;
6.14 If the Agency misuses the premises or facilities of the Bank (CENTRAL BANK OF
INDIA), forcefully occupies tampers or damages the Bank’s properties including land, water
resources, forests / trees, etc.
(Note: The examples given above are only illustrative and not exhaustive. The Competent
Authority may decide to ban business dealing for any good and sufficient reason).
7. Banning of Business Dealings
Page 128 of 135

7.1 A decision to ban business dealings with any Agency should apply throughout the Bank
including Subsidiaries.
7.2 There will be a Standing Committee in each Zone to be appointed by Head of Zonal
Office for processing the cases of “Banning of Business Dealings” except for banning of
business dealings with foreign suppliers of goods. However, for procurement of items /
award of contracts, to meet the requirement of Corporate Office only, the committee shall
be consisting of General Manager / Dy. General Manager each from Operations, Law & BSD.
Member from BSD shall be the convener of the committee. The functions of the committee
shall, inter-alia include:
i) To study the report of the Investigating Agency and decide if a prima-facie case for Bank-
wide / Local unit wise banning exists, if not, send back the case to the Competent Authority.
ii) To recommend for issue of show-cause notice to the Agency by the concerned
department.
iii) To examine the reply to show-cause notice and call the Agency for personal hearing, if
required.
iv) To submit final recommendation to the Competent Authority for banning or otherwise.
7.3 If Bank wide banning is contemplated by the banning Committee of any Zone, the
proposal should be sent by the committee to ED (BSD) through the Head of the Zonal Office
setting out the facts of the case and the justification of the action proposed along with all
the relevant papers and documents. BSD shall get feedback about that agency from all other
Zones and based on this feedback, a prima-facie decision for banning / or otherwise shall
be taken by the Competent Authority. At this stage if it is felt by the Competent Authority
that there is no sufficient ground for Bank wide banning, then the case shall be sent back to
the Head of Zonal Office for further action at the Zone level. If the prima-facie decision for
Bank-wide banning has been taken, ED (BSD) shall issue a show-cause notice to the agency
conveying why it should not be banned throughout CENTRAL BANK OF INDIA.
After considering the reply of the Agency and other circumstances and facts of the case, ED
(BSD) will submit the case to the Competent Authority to take a final decision for Bank-
wide banning or otherwise.
7.4 If the Competent Authority is prima-facie of view that action for banning business
dealings with the Agency is called for, a show-cause notice may be issued to the Agency as
per paragraph 9.1 and an enquiry held accordingly.
7.5 Procedure for Banning of Business Dealings with Foreign Suppliers of imported goods.
• Banning of the agencies shall apply throughout the Bank including Subsidiaries.
• Based on the complaint forwarded by ED (BSD) or received directly by Corporate
Vigilance, if gravity of the misconduct under investigation is found serious and it is felt that
it would not be in the interest of CENTRAL BANK OF INDIA to continue to deal with such
agency, pending investigation, Corporate Vigilance may send such recommendation on the
matter to Executive Director, BSD to place it before Executive Directors‟ Committee (EDC)
with ED (BSD) as Convener of the Committee.
Page 129 of 135

• The committee shall expeditiously examine the report; give its

comments/recommendations within twenty one days of receipt of the reference by ED,
BSD.
• If EDC opines that it is a fit case for initiating banning action, it will direct ED (BSD) to
issue show-cause notice to the agency for replying within a reasonable period.
• On receipt of the reply or on expiry of the stipulated period, the case shall be submitted
by ED (BSD) to EDC for consideration & decision.
• The decision of the EDC shall be communicated to the agency by ED (BSD).
8. Removal from List of Approved Agencies - Suppliers / Contractors, etc.
8.1 If the Competent Authority decides that the charge against the Agency is of a minor
nature, it may issue a show-cause notice as to why the name of the Agency should not be
removed from the list of approved Agencies - Suppliers / Contractors, etc.
8.2 The effect of such an order would be that the Agency would not be disqualified from
competing in Open Tender Enquiries but Limited Tender Enquiry (LTE) may not be given
to the Agency concerned.
8.3 Past performance of the Agency may be taken into account while processing for
approval of the Competent Authority for awarding the contract.
9 Show-cause Notice
9.1 In case where the Competent Authority decides that action against an Agency is called
for, a show-cause notice has to be issued to the Agency. Statement containing the
imputation of misconduct or misbehaviour may be appended to the show-cause notice and
the Agency should be asked to submit within 15 days a written statement in its defence.
9.2 If the Agency requests for inspection of any relevant document in possession of
CENTRAL BANK OF INDIA, necessary facility for inspection of documents may be provided.
9.3 The Competent Authority may consider and pass an appropriate speaking order:
a) For exonerating the Agency if the charges are not established;
b) For removing the Agency from the list of approved Suppliers / Contactors, etc.
c) For banning the business dealing with the Agency.
9.4 If it decides to ban business dealings, the period for which the ban would be operative
may be mentioned. The order may also mention that the ban would extend to the
interconnected Agencies of the Agency.
10 Appeal against the Decision of the Competent Authority
10.1 The Agency may file an appeal against the order of the Competent Authority banning
business dealing, etc. The appeal shall lie to Appellate Authority. Such an appeal shall be
Page 130 of 135

preferred within one month from the date of receipt of the order banning business dealing,
etc.
10.2 Appellate Authority would consider the appeal and pass appropriate order which shall
be communicated to the Agency as well as the Competent Authority.
11 Review of the Decision by the Competent Authority

Any petition / application filed by the Agency concerning the review of the banning order
passed originally by Competent Authority under the existing guidelines either before or
after filing of appeal before the Appellate Authority or after disposal of appeal by the
Appellate Authority, the review petition can be decided by the Competent Authority upon
disclosure of new facts / circumstances or subsequent development necessitating such
review. The Competent Authority may refer the same petition to the Standing
Committee/EDC as the case may be for examination and recommendation.
12 Circulation of the names of Agencies with whom Business Dealings have been banned
12.1 Depending upon the gravity of misconduct established, the Competent Authority of
the Corporate Office may circulate the names of Agency with whom business dealings have
been banned, to the Government Departments, other Public Sector Enterprises, etc. for
such action as they deem appropriate.
12.2 If Government Departments or a Public Sector Enterprise request for more

information about the Agency with whom business dealings have been banned, a copy of
the report of Inquiring Authority together with a copy of the order of the Competent
Authority / Appellate Authority may be supplied.
12.3 If business dealings with any Agency has been banned by the Central or State
Government or any other Public Sector Enterprise, CENTRAL BANK OF INDIA may, without
any further enquiry or investigation, issue an order banning business dealing with the
Agency and its inter-connected Agencies.
12.4 Based on the above, Zonal Offices may formulate their own procedure for
implementation of the Guidelines and same be made a part of the tender documents.
Page 131 of 135

Format 6.15- Certificate by Statutory Auditor towards mandatory local content
CERTIFICATE BY STATUTORY AUDITOR OF BIDDER TOWARDS MANDATORY

MINIMUM LOCAL CONTENT (IN CASE BIDDER SEEKING BENEFIT OF PURCHASE
PREFERENCE-LOCAL CONTENT)
No. ___________ dated______________
To,
22, Fort Mumbai – 400 023.
Reg.: RFP for Selection of Service Provider for Providing DSS under Opex model
Ref: Your RFP ref No. CO:DP&TB:DSS-RFP:2024-25:01 dated dd.mm.2024
1. “We ________ the statutory auditor of M/s._________ (Name of the bidder) hereby certify
that M/s. _________ (Name of the bidder) meet the mandatory minimum Local content
requirement of..................% specified in tender document quoted vide offer No. ______
dated________against tender No. _______by M/s ________(Name of the bidder).”
2. “We ________ the statutory auditor of M/s._________ (Name of the bidder) hereby certify
that M/s._____ (Name of Manufacturer) meet the mandatory minimum Local content
requirement of..................% specified in tender document quoted vide offer No. ______
dated________against tender No. _______by M/s ________(Name of the bidder).”
Name of Audit Firm: [Signature of Authorized Signatory]
Date: Name:
Designation:
Seal:
Membership no.
(i) In case the bidder is a manufacturer, the undertaking from statutory auditor is to be
submitted as per sl. no. 1 and sl. no. 2 is to be struck out.
(ii) In case bidder is not a manufacturer, the undertaking from statutory auditor is to be
submitted as per sl. no. 2 and sl. no. 1 is to be struck out.
Page 132 of 135

Format 6.16- Affidavit of Self Certification regarding Domestic Value Addition
Affidavit of Self Certification regarding Domestic Value Addition in an Electronic

Product
(to be provided on Rs. 100/- Stamp Paper)
Date: ........................ I _________________________ S/o, D/o, W/o _____________________, Resident of

_______________________________________________do hereby solemnly affirm and declare as under.
That I will agree to abide by the terms and conditions of the policy of Government of India
issued vide Notification No. Make in India-Order 2017- Revision, No.- P-45021/2/2017-
PP(BE-II) dated 16th September 2020 and Notification No. 43/4/2019-IPHW-MeitY dated
07.09.2020.
That the information furnished hereinafter is correct to best of my knowledge and belief
and I undertake to produce relevant records before the procuring authority or any
authority so nominated by the Ministry of Electronics and Information Technology (MeitY),
Government of India for the purpose of assessing the domestic value-addition.
That the domestic value addition for all inputs which constitute the said electronic
products has been verified by me and I am responsible for the correctness of the claims
made therein.
That in the event of the domestic value addition of the product mentioned herein is found
to be incorrect and not meeting the prescribed value-addition norms, based on the
assessment of an authority so nominated by the Ministry of Electronics and Information
Technology, Government of India for the purpose of assessing the domestic value-addition.
I will be disqualified from any Government tender for a period of 36 months. In addition, I
will bear all costs of such an assessment.
That I have complied with all conditions referred to in the Notification No., wherein
preference to domestically manufactured electronic products in Government procurement
is provided and that the procuring authority is hereby authorized to forfeit and adjust my
EMD and other security amount towards such assessment cost and I undertake to pay the
balance, if any, forthwith.
I agree to maintain the following information in the Company’s record for a period of 8
years and shall make this available for verification to any statutory authorities:
i. Name and details of the Domestic Manufacturer:

(Registered Office, Manufacturing unit location, nature of legal entity)
ii. Date on which this certificate is issued:
Page 133 of 135

iii. Electronic Product for which the certificate is produced:
iv. Procuring agency to whom the certificate is furnished:
v. Percentage of domestic value addition claimed:
vi. Name and contact details of the unit of the manufacturer:

vii. Sale Price of the product:
viii. Ex-Factory Price of the product:
ix. Freight, Insurance and handling:
x. Total Bill of Material:
xi. List and total cost value of inputs used for manufacture of the electronic product:
xii. List and total cost of inputs which are domestically sourced. Please attach certificates
from suppliers, if the input is not in-house:
xiii. List and cost of inputs which are imported, directly or indirectly:
For and on behalf of ____________________________________ (Name of firm/entity)
Authorized signatory (To be duly authorized by the Board of Directors)

<Insert Name, Designation and Contact No.>
Page 134 of 135

PART 7 - SCHEDULE OF DATES, AMOUNTS ETC. (SDA)
7.1 Bid Security Amount Rs. 25,00,000/-

7.2 Bid Validity Up to 120 days from the last date
Stipulated for receipt of
responses to the Bid
7.3 Period within which Performance Security or 21 days
Amendment thereto is to be submitted by the
Successful Bidder upon notification of Award Of
Contract
7.4 Period within which the Successful Bidder 15 days
should Sign the Contract after receipt of the
7.5 Period
Form ofofContract.
Contract (from the 5 Years
Date of Award of Contract )
7.5
7.6 Performance Security Amount Amount (in Rs)
10% of Contract value
7.7 Required period of validity of the Performance 60 months
Security
7.8 Period within which Bank will return the 12 months
Performance Security subject to terms
mentioned in clause 4.6
***************************************************************
End of Document
Page 135 of 135

RFP-DSS Opex - 31082024

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Request for Proposal for Selection of Service Provider for Providing

DSS (Digital Signage Solutions) under OPEX model

TENDER No. CO:DP&TB:DSS-RFP:2024-25:01 dated 31-08-2024

EMD Earnest Money Deposit

PAN Permanent Account Number

GSTN Goods and Service Tax Number

PBG Performance Bank Guarantee

GOI Government of India

Meity Ministry of Electronics and Information Technology

GST Goods & Services Tax

ISO International Standards Organization

LOI Letter of Intent

MAF Manufacturer Authorization Form

ZO/RO Zonal Office/ Regional Office

RFP Request for Proposal document

OEM Original Equipment Manufacturer

SLA Service Level Agreement

NDA Non-disclosure Agreement

AMC Annual Maintenance Contract

TCO Total Cost of Ownership

VAT Value Added Tax

GST Goods and services Tax

CMT Central Monitoring Tool

MoU Memorandum of Understanding

DMP Digital Media Player

CMT Content Management Tool

(a) PART 1 - Invitation to Bid (ITB)…………………………………………...…4

PART 1: INVITATION TO BID

b. To have empanelment of a qualified & competent Bidder, through an open

3. Schedule of Bid submission / Address for communication

All Bids must be accompanied by Bid Security (EMD).

A refundable bid security of Rs. 25,00,000/- to be paid by means of a Bank Guarantee /

In this Contract, the following terms shall be interpreted as described below:

In case of a difference of opinion on the part of the Bidder in comprehending and/or

PART 3: INSTRUCTIONS FOR BIDDERS (IFB)

PART 3: INSTRUCTIONS FOR BIDDERS (IFB)

This RFP includes statements, which reflect various assumptions and

 Notwithstanding any other provision herein, Bidder participation in this process is

3.2 Scope of Work

SCREEN AND SOLUTION ON OPEX

2. Information that has to be displayed on the screens would be created

3. The connectivity medium would be Intranet. Supply & Installation of

6. Providing Content Management service for all the screens.

10. Bank is looking for a bidder who is required to Supply, Installation,

a) The detailed specifications are furnished in Annexure – A.

b) The bidders are required to propose an appropriate solution ensuring

In order to deliver the above, the scope would include:

o Bidder is responsible for procurement, installation and maintenance of DSS

o Maintenance of all DSS equipment’s is the responsibility of the Bidder which

o Intranet Connectivity should be secured wired using latest technology of higher

o Maker checker functionality should be available to upload the contents with

B) Deployment of DSS Units

o Ability to form various groups of displays/DSS units based on various criteria

System should be capable of live video streaming facility ( through Webex

o Preloaded with suitable operating system supported by the proposed Digital

E) Help/Support Desk Requirements

o The expected time of response and resolution should be average 60 minutes

o Escalation process should be in place for unresolved issues

F) Web portal for Monitoring